1271 Escalations Jobs - Page 43

4 years in BPO International Customer Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Payroll- Bank location: Thane /Noida Salary-Upto 7 lakhs JD Loan Collection On calls only Graduate with exp in collections process with excellent communication skills can only apply 9-6 job Sunday fixed off Alternate saturday off Call-7738521154 Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk) | Technical Support | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift Location- Bangalore CTC- Up 6 LPA Notice- 0-30 Days WFO

Hiring for International BPO Required - min 6m exp in int voice process CTC - UPTO 4.92 lpa US Shifts Both ways cabs WFO | 5 days working | 2 rotational offs 20k Loyalty Bonus No relocation cases Immediate joiners Contact - 8529546798 (Divisha)

Roles and Responsibilities Manage a team of customer service representatives to deliver exceptional inbound voice processing services. Oversee project handling, including AHT management, attrition reduction strategies, and team performance monitoring. Develop and implement effective training programs to improve communication skills among team members. Ensure compliance with quality standards and industry regulations in the BPO domain. Desired Candidate Profile 6-10 years of experience in Inbound Customer Service or similar roles. Strong background in BPO Customer Service, Voice Process, Domestic Voice Process, Project Handling, Team Handling, Escalations, Attrition Management. Excellent cust...

Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guideline salary upto 35000 Keeping a Record of the Customers Call @ 9625360104 Darshika

Desired Candidate Profile 1 year of experience 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

Role & responsibilities Prior experience working with U.S. clients and in US time zones. Experience with Contract management , Contract administration or Accounting (CA inter drop out and with some accountant background will also work out who has experience in handling contracts and legal experience) Advanced skills with Excel including data analysis, reporting, and document formatting. Excellent written and verbal communication skills with the ability to manage professional correspondence and virtual meetings. Strong attention to detail, proactive follow-up, and ability to work independently across distributed teams.

Preference will be given to immediate joiners. This is a 50% sales and 50% servicing profile. Roles and Responsibilities Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement. Understand customer needs and assist in finding the right tenant or property with tailored solutions. Manage inbound and outbound calls, negotiate with leads, and provide regular updates on account progress. Utilize internal tools and adhere to company guidelines to deliver efficient and high-quality service. Go the extra mile to provide exceptional customer service and ensure customer satisfaction. Doing cross-selling and upselling for parallel services Mode- Work From Offi...

Job Title: Customer Advisor (Blended Process) Location: Gurgaon Working Days : 5.5 Days/Week Experience: 15 years (customizable based on requirement) Shift Timings - Rotational Shift (Night Or Day) About the Role: We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills, problem-solving ability, and a strong customer-first mindset. The ideal candidate will be stable, dependable, and enthusiastic about enhancing customer satisfaction. Key Responsibilities: Handle customer queries and concerns via calls, emails, and chats in a professional and timely manner...

Immediate Hiring for Non-Voice Process Email & Chat Process Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust...

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Priyanka @ 7037375529 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE @Mohali Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview .

1.Handling and resolving customer queries and concerns 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. 3. customers retain product or service script will be given

Call detractors to gather feedback Identify issues with product/service Document and share insights Escalate to relevant teams Maintain a positive, empathetic tone Meet KPIs for calls and resolution Support training and projects

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Chat Process (Chat Process) Note:- Work From Office. Salary :- 2 Lack CTC to 4.25 Lack CTC Experience:- 0 to 4 Year experience Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own ...

Hiring Executive CRM (Corporate and Client Relationship) Company - MD India Health Insurance TPA Job Description Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relatio...

Role & responsibilities JD-CRM - RM Drive Customer Experience Drive Collections Efficiencies Responsible for reducing customer outstanding Responsible for Process Adherence & Process Audit Scores Customer Query Management by ensuring TATs are met Handles escalated customer complaints / queries (through direct repartees) generated via phone calls, emails, or walk-ins New Process Creation, wherever applicable Coordinates between departments and the customer to resolve customer queries Represents customer queries at the Corporate Office The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s) CRG (Customer Records Group) Pre-launch...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Process name - TATA AIG Minimum 12th pass with min 6 month experience in life & health insurance Experience: fresher are ok Good Communication Salary: Up to 22,000/- plus lucrative incentives Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rahul Kakade 9822687351 Perks and benefits Centralized pickup/drop & incentives

Des-Virtual Retention Officer - Credit Cards Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle L2 Credit Card cancellation calls, ensure SLA/TAT compliance, maintain logs, follow process updates Call 9082104424 www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.

Inbound (Privy Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle inbound calls for Retail Liabilities & Credit Cards, resolve queries, cross-sell products, meet SLAs, follow security norms. Call 8169642494 Ekta www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.

Assistant Manager Quality Complaints Resolution (Dairy & Food Industry) Posting Date: 28/05/2025 Position: Assistant Manager Quality Complaint (Dairy & Food Industry) Location: Gurugram City: Gurugram Sector: Dairy & Food Industry Years of Experience 6+ years Qualification: Technically qualified in the Dairy or Food Industry Workdays: 6 Days a Week Job Responsibilities: Team Management: Manage a team of 50 executives ( working across 03 different locations in India ) for the quality related Complaints, Queries & Requests. Customer Communication Complaints Investigation & Resolution Complaint escalation handling Data analysis & reporting Documentation & Record Keeping Compliance & Audits Cont...

Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Priyanka @ 7037375529 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE @Mohali Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview .

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure ...