550 Escalations Jobs - Page 4

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR BLENDED PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- KOLKATA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduates can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 20k ctc for freshers Upto 26k ctc in for experienced Cabs provided in odd hours. WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- SALT LAKE/NEWTOWN KOLKATA #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #kolkatajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #kolkata #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #kolkatajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints ,

Urgent Hiring: Customer Support Executive Voice Process (Uber India) Location: Novel Tech Park, 46/4, Hosur Road, Kudlu Gate, Krishna Reddy Industrial Area, H.S.R Extension, Bengaluru, Karnataka 560068 Work Mode: Work from Office Working Days: 6 days a week Shift: Day Shift Joining: Immediate Joiners Preferred Job Role: We are hiring Customer Support Executives (Voice Process) for Uber India to handle customer queries and provide excellent service via voice support in English, Hindi, and Telugu . Key Responsibilities: Handle inbound and outbound calls to resolve customer issues. Provide accurate, valid, and complete information. Maintain customer satisfaction through professional communication. Update records and reports using Google Sheets / MS Excel . Requirements: Education: Graduation is mandatory . Languages: Must be fluent in English, Hindi, and Telugu . Skills: Good communication skills (verbal). Basic knowledge of Google Sheets and MS Excel . Experience: Both freshers and experienced candidates are welcome to apply. Salary Structure: 17,000 (Fixed) + 8,000 (Performance-Based Variable) Additional Benefits: PF & ESI Note: No cab facility provided. Interview Mode: Online (Virtual)

Job Title : Customer Support Executive Voice Process (Uber India) Company : Uber India Systems Pvt Ltd Location : Ground Floor, Ten Square Mall, SH 2, Koyambedu, Chennai, Tamil Nadu 600107 Employment Type : Full-time, Work from Office Interview Mode : Online (Virtual) Joining : Immediate Joiners Preferred Job Description : We are hiring Customer Support Executives (Voice Process) for Uber India at our Chennai office. This is a day shift , work-from-office role, ideal for candidates with excellent communication skills in English and Tamil . Key Responsibilities : Handle inbound and outbound voice support for Uber customers Resolve customer queries promptly and professionally Provide accurate information using internal tools and systems Maintain quality and performance standards Required Skills : Excellent communication in English and Tamil (both verbal and written) Basic knowledge of Google Sheets and MS Excel Strong interpersonal and problem-solving skills Ability to work under pressure and manage time effectively Eligibility Criteria : Education : Graduation is mandatory Experience : Freshers and experienced candidates can apply Gender : Male & Female both eligible Work Days : 6 days/week (Day shift) Work Location : Uber India Systems Pvt Ltd, Ground Floor, Ten Square Mall, Koyambedu, Chennai Salary & Benefits : Fixed Salary: 17,000/month Variable Incentives: Up to 8,000/month Additional Benefits: PF & ESI provided Note : Cab facility not provided

Responsibilities: Make outbound calls to wealth clients, Handle portfolio/account queries, support documentation, Coordinate with teams for timely resolution, Ensure prompt follow-ups to maintain high client satisfaction. Provident fund

Job Type: Voice Customer Service for Escalation Desk Candidate Profile: 1 Year of customer service experience in a voice campaign Qualification Distribution: 70% Graduates 30% Undergraduates Key Assessment Requirements: Typing Speed/Accuracy: 25 WPM / 85% Accuracy Versant Score (VETI) : 4 AMPI Scores: B1 Technical/System Requirements: System: Core i5 7th Gen or above, 8GB RAM Camera: Mandatory Internet Speed: Minimum 20 Mbps Headset: Compatible ISB headset with noise cancellation Suggested Brand: Big Passport (available online at reasonable prices) UPS: Mandatory EDR Installation: Mandatory System check Report through SHL

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

Head of Support - Hiring For one of the service based company. 5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

TOP MNC at GURGAON is hiring EXPERIENCED Candidates for INTERNATIONAL VOICE PROCESSES No of Positions: 76 Salary: 24K to 35K Inhand + Both side cabs & Other allowances Salary: Upto 35K + incentives Qualification: Graduates & Undergraduates Should have excellent communication skills Should be okay for Evening/Night Shifts ( Cabs available) Please contact immediately for more details Sr HR Ranjan - 8586942554 ( Call & WhatsApp your basic details/Resume) Email: ranjansahakne3@gmail.com NO CHARGES

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000

Role & responsibilities • Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile • People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided. Interested candidates can drop your CV on this number "9740514063"

Greetings from Ignites Human Capital Services Freshers Experienced Freshesher-30k Experienced:50k call kavya@7849020010 call ruth@9590520040 call suman@7848820047 call hr pooja@9886112704

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call ruth@9590520040 call hr kavya@7849020010 kavya@7849020010 anusha@7815982900 suman@7848820047 ruth@9590520040

JOB DESCRIPTION Position: International Assistance Coordinator (Travel) Position reports to: Operation Manager Location: Andheri, Mumbai Experience: 20 % Voice 80 %-85% email 2 + years in customer service/referral specialist and/or call center experience Travel, Healthcare, Insurance, Hospitality, Assistance Agency exposure preferred Roles & responsibility: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Ability to speak in English and Hindi Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies. Implement policies and procedures related to the flow of information and systems used within the operation. Establish & constantly strive to increase standards of performance for the operation Co-ordinate with the client and the relevant departments towards resolution of customers case Job location may be subject to movement as per Business needs Essential Duties/Responsibilities: Maintain information security as per the guidelines of the company Educate clients on care program/policies and assist with registration of case Strong analytical ability to resolve complex cases, gather & interpret data from different sources Ability to make informed decisions Ability to handle sensitive & confidential information Place outgoing calls to providers to check care availability and schedule appropriate care Coordinate service requests between customers, providers & internal operations team from first call to case closure Follow communication/update expectations with clients, in accordance with the EUROP ASSISTANCE policies & others as agreed upon Knowledge, skills, and abilities: Referral Specialist and/or comprehensive call center knowledge Outstanding customer service skills Ability to Multi Task and handle different types of cases Excellent verbal and written communication skills to effectively interface with all levels of clients, customers and staff. Caring attitude to manage customers in need of assistance which in many cases is urgent, emergency medical / travel related assistance Self-motivated and able to accurately assess situations & respond appropriately Team player Ability to work closely with other team members and departments Typing proficiencies of 35 wpm/and above average data entry skills Proficient in basic Microsoft applications

As a member of our team, your main responsibility will be to provide support to the sales team by understanding customer needs and requirements. You will collaborate closely with the sales team to conduct product demonstrations and presentations in order to showcase the value of our solutions. Your technical expertise will play a crucial role during sales pitches and proposals, helping to analyze customer requirements and propose tailored solutions. In addition to pre-sales support, you will also be involved in post-sales activities to ensure customer satisfaction. This includes troubleshooting technical issues, providing ongoing support, and delivering training to customers on product usage. You will act as the main point of contact for technical issues and escalations, working closely with the engineering team to address customer feedback and improve our products. Your role will require you to develop and deliver technical presentations, respond to technical inquiries and RFPs, conduct site surveys and evaluations, and work towards maintaining high levels of customer satisfaction. Your dedication to providing excellent pre-sales and post-sales support will be essential in helping us achieve our goals. This is a full-time, permanent position with a day shift schedule. The work location will be in person, allowing for direct interaction with the team and customers. Join us in this exciting opportunity to contribute to our success and make a difference in the world of technical solutions.,

As the Director of Product Support, you will play a crucial role in enhancing customer experiences and driving business objectives through the development and execution of a comprehensive support strategy. Your responsibilities will include leading and managing multiple support teams, collaborating with stakeholders, and ensuring effective communication among internal and external parties. To excel in this role, you should have a Bachelors or Masters degree in business, engineering, or a related field, along with at least 13 years of experience in Product Support (L1 & L2) with a minimum of 3 years in leadership positions. Your track record should demonstrate your ability to manage multiple customers, products, and teams simultaneously, showcasing strong problem-solving, analytical, and decision-making skills with a customer-first approach. Your role will require you to establish and track key performance metrics to measure effectiveness and efficiency, identifying areas for service and productivity improvements. You will need to leverage your strong communication and stakeholder management skills to foster a culture of customer-centric mindset and continuous improvement while delivering high-quality support experiences. Additionally, your experience in Healthcare domain is mandatory, and your expertise in metrics, capacity planning, budget planning, escalations, customer management, and lead process build-out will be essential for success in this role. You will also be responsible for managing support budgets, optimizing resource allocation, and driving enhancements through product feedback to meet customer demands and business objectives. Overall, as the Director of Product Support, you will be instrumental in driving excellence in support operations, contributing to business reviews, and ensuring a strong focus on delivering exceptional customer experiences aligned with the company's goals and expectations.,