537 Escalations Jobs - Page 4

4 years in BPO International Customer Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Process name - TATA AIG Minimum 12th pass with min 6 month experience in life & health insurance Experience: fresher are ok Good Communication Salary: Up to 22,000/- plus lucrative incentives Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rahul Kakade 9822687351 Perks and benefits Centralized pickup/drop & incentives

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call kavya@7849020010 call hr pooja@9886112704

Des-Virtual Retention Officer - Credit Cards Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle L2 Credit Card cancellation calls, ensure SLA/TAT compliance, maintain logs, follow process updates Call 9082104424 www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.

Inbound (Privy Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle inbound calls for Retail Liabilities & Credit Cards, resolve queries, cross-sell products, meet SLAs, follow security norms. Call 8169642494 Ekta www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.

Assistant Manager Quality Complaints Resolution (Dairy & Food Industry) Posting Date: 28/05/2025 Position: Assistant Manager Quality Complaint (Dairy & Food Industry) Location: Gurugram City: Gurugram Sector: Dairy & Food Industry Years of Experience 6+ years Qualification: Technically qualified in the Dairy or Food Industry Workdays: 6 Days a Week Job Responsibilities: Team Management: Manage a team of 50 executives ( working across 03 different locations in India ) for the quality related Complaints, Queries & Requests. Customer Communication Complaints Investigation & Resolution Complaint escalation handling Data analysis & reporting Documentation & Record Keeping Compliance & Audits Continuous Improvement Coordination with other departments, especially with the plant / warehouse operations teams and the plant quality team. Expectations: Strong technical expertise Call center experience (if at all) would be preferred but is not critical Experience in a B2C organization would be important. Hands-on Customer handling experience. Good team handling skills. Ability to manage and respect diversity Good analytical skills ...... hands on experience Presentation skills Positive outlook

Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Priyanka @ 7037375529 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE @Mohali Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview .

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects Shift Timings Flexible 24x7 ,rotational shift ,rotational week off Contact-Rupali Devlekar E-rupali.devlekar.C@eclerx.com M-7678009271 eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

JOB DESCRIPTION: TEAM LEADER SELECT SERVICE Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role: As a Team Leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team Leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the teams Performance. What you should have 3 years of experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelor's Degree. Brownie Points Preferably from Matrimonial background.

Job Summary The Team Lead - B&L role requires an experienced professional with 8 to 10 years of expertise primarily in MS Excel. Responsibilities include performing quality assurance on consumer loan files audited as part of an org and compliance requirement. The Quality Assurance Analyst will audit a percentage of all loans processed by both onshore and offshore teams. Document areas of non-compliance with the organizations Policy and Procedures. A minimum of 3 years of Lending related Quality Control. Responsibilities Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements Ensure accounts are in full compliance with regulations and laws governing consumer lending Must follow QC checklist review and modify the parameters basis controls requirement Must be able to understand the process using SOP checklist and flowchart Identifying defects and investigating and documenting root causes different issues. Following up with stakeholders for resolution/rebuttal as per SLA Check all audit findings for completeness and accuracy Review the results of the completed audits performed by the team and make multiple reports QC personnel document the QC results test data and other relevant information. Also analyses data to identify trends patterns and root causes of quality issues. QA often involve working with other departments such as production Training and supervisors to address quality concerns and implement corrective actions. Document the quality fails any learnings or issues that may arise and pass the feedback to the Supervisor Identification of control gaps and providing recommendations as per data strategy The ability to identify clearly articulate and solve complex business problems and present them to the business in a structured and simpler form Collaborating with onshore and offshore teams understanding the changes if any and participating in trainings meetings Escalate any control failures should be ready to process transactions Production Skill Process complex Transactions and handle first level escalations from client Achieve over and above targets than juniors in all metrics KPI Effectively address client queries with timeliness and accuracy Perform error free Transaction Provides appropriate floor support as an SME and feedback to team Identify and report process changes Update Process documentation user manuals as appropriate for the process Interacts with Client customer for knowledge transfer and process changes Build strong case and put forward case studies to rebut offshore defects with client Provides clarifications and updates on project and processes to the stakeholders Collates data and make insightful reports Contribute to process improvement initiatives Should be open to process changes cross trainings and new challenging tasks Fundamental understanding of loan delinquency foreclosure bankruptcy processes and recovery strategies. Experience working with loan management systems to update and track defaulted loan accounts. Strong attention to detail and accuracy Excellent communication skills both written and verbal Ability to work independently and manage loan portfolios Strong organizational and time management skills Flexible working hours required to accommodate different time zones of the employer Applies analytical skills to quickly and efficiently resolve any customer issues Maintain high quality customer service standards Collaborate with internal teams and external agencies to resolve account issues Certifications Required Certified Regulatory Compliance Manager (CRCM) Microsoft Excel Expert Certification

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person

Must have 1 Year On paper exp as a Team lead 4 Years exp required in Customer support(International process) Bangalore 9 LPA MAX Immediate Joiners Graduate 5 Days working Shifts- 3AM TO 11AM 24/7 process Contact- 9509529566(Neha)

Team Lead- Customer Support (Ecommerce Process) 4 Years exp required in Customer support Bangalore 9 LPA Immediate Joiners Graduate 5 Days working Australian shifts Contact- 9509529566(Neha)

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Designation :Deputy Manger Voice Payroll-General Insurance Job Location-Nahur/Thane Process-Outbound Salary-Upto 3.5 Lakh Day Shift HSC with min 6 months Exp only Graduate Fresher Call 7738521154 Harpreet email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile To guide customers to make payments before due date Retention of existing customer as per given monthly target To help customers with policy issuance To follow compliance and ethical business practice Perks and benefits Medical Allowance + Performance based Incentives

1. As a Team Leader (50%) a. Lead and coach a team of recruiters while also owning key recruiting KPIs b. Identify & implement work processes for improving performance of recruiting and onboarding operations c. Proactively manage internal & external stakeholders, build lasting relationships to drive value to GBS d. Drive adoption and compliance of recruiting processes including SuccessFactors within the GBS environment e. Proactively identify, escalate and mitigate hiring risks, address service issues & escalations with root cause analysis f. Work closely with the program offices on staffing strategies g. Be a recruiting and pre-onboarding process custodian & maintain all process documentation or work Standard Operating Procedure (SOP) as per current process flows signed off by Centre of Excellence (COE) and GBS h. Ensure complete knowledge transfer (KT) and dry run of the recruiting and pre-onboarding processes are signed off by recruiting COE and HR Operations Lead 2. As a recruiter (50%) a. Own and drive all recruiting and onboarding processes for the coverage area b. Source, Screen and Interview applicants and share qualifying candidates to Hiring Managers for further review c. Manage and run processes as per established standard operating procedures & SLAs d. Active Requisition Management (of Job Requisitions and Candidates) in SuccessFactors in real time e. Proactive communication with candidates, internal stakeholders and external partners f. Be a critical member in the Talent Acquisition community by contributing towards knowledge transfers and process improvements g. Comply with various Talent Acquisition policies and code of conduct throughout the hiring process h. Manage candidate documentation process, including background verification of successfully shortlisted candidates. Experience

Job Title: Client Operations & Billing Manager Role & responsibilities Handle incoming client calls and provide appropriate responses or escalation. Provide basic customer support and query resolution. Create and manage support tickets. Create, assign, and monitor tasks in CRM . Prepare invoices, quotations, and payment reminders. Follow up for payments and update billing records. Coordinate with staff to track the progress of assigned tasks and tickets. Generate weekly reports on employee task/ticket performance. Key Skills Client Relationship Management CRM MS Excel Billing Collection Task Management Escalation Handling Communication Skills (English, Telugu, Hindi) Team Coordination Proactive Execution

Over 9 years of experience in configuring and managing Windows servers, with strong troubleshooting skills. Responsible for maintaining the stability, performance, and security of computer systems. Experience in configuring and troubleshooting network hardware and software. Proficient in installing and configuring operating systems and applications. Skilled in managing user accounts, permissions, and access rights. Participates in troubleshooting sessions with tenants/end users, providing guidance, direction, and resolution. Joins incident bridges, updates tickets accurately and promptly, and performs escalations as needed. Monitors platforms and takes proactive actions to mitigate performance or operational issues. Performs basic troubleshooting of Windows OS, hardware, security agents, and virtual machines, escalating as necessary. Handles patching and updating of Windows OS, firmware, and security agents. Possesses expertise in cloud platforms, including Google Cloud Platform (GCP) and Amazon Web Services (AWS). Required Skills Windows, Hyper V, VMware

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Preference : - Healthcare, Hospitality & Aviation Industry Role Description This is a full-time on-site role for a Center Head at Ipsaa. The Center Head will be responsible for overseeing the day-to-day operations, managing staff, ensuring quality child care, maintaining a safe and stimulating environment, and fostering positive relationships with parents and the community. Qualifications:- Experience in managing child care facilities or educational programs Strong leadership and communication skills Ability to multitask and work effectively in a fast-paced environment Excellent organizational and problem-solving abilities Passion for working with children and creating a positive learning environment

Main Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Position Overview: Yes Germany is seeking a dynamic and dedicated Student Success Team / Manager to join our team. The primary role will be to deliver exceptional service to students seeking educational opportunities abroad. As a Customer Success Executive, you will be responsible for providing accurate information, resolving student issues, and contributing to overall student satisfaction. This role requires a proactive approach in engaging students and working collaboratively with the Customer Service team, Team Leads, Managers, and Higher Management to achieve performance goals and ensure a positive experience for students. Key Responsibilities: Student Support: Respond promptly and professionally to student inquiries through multiple channels, including phone, email, and chat. Provide clear and accurate information regarding educational programs, application processes, and related services. Offer tailored advice to students to help them make informed decisions about their educational journey. Issue Resolution: Identify and address student concerns or issues effectively, escalating complex cases as needed. Collaborate with other departments to resolve any student-related queries and concerns in a timely manner. Ensure high-quality service and quick resolution of issues to maintain a positive student experience. Student Engagement: Engage proactively with students throughout their entire journey with Yes Germany, ensuring they are satisfied with the services and guidance provided. Regularly follow up with students to track their progress, gather feedback, and address emerging concerns. Build long-term relationships with students to enhance loyalty and student retention. Documentation: Maintain accurate, up-to-date records of student interactions and queries in the CRM system. Ensure proper documentation of all communications in compliance with data protection and privacy regulations. Reference Lead Generation: Encourage satisfied students to refer others to Yes Germany by promoting referral programs and initiatives. Work alongside the Marketing team to boost referral leads through well-structured campaigns. Collaboration & Teamwork: Work closely with Team Leads, Managers, and Higher Management to meet individual and team goals. Actively participate in regular team meetings, training sessions, and knowledge-sharing initiatives. Contribute to the achievement of department and company-wide objectives. Qualifications: Education: Bachelors degree in a relevant field (Required). Experience: Minimum of 1 year of experience in customer support or a similar role (Preferred). At least 2 years of total work experience (Required). Language Skills: Proficiency in English (Required). Additional language skills in Hindi and Marathi are an advantage. Technical Skills: Familiarity with CRM systems and basic computer proficiency. Key Skills: Strong communication and interpersonal abilities. Excellent problem-solving skills with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Job Type: Full-time Location: In-person, based in India Benefits: Internet reimbursement Leave encashment PF Commission pay Joining bonus Performance bonus Schedule: Day shift Supplemental Pay: Commission pay Joining bonus Performance bonus Education: Bachelor's (Required) Experience: Customer support: 1 year (Preferred) Total work: 2 TO 6 years (Required) If you are passionate about helping students and have the right qualifications and experience, we encourage you to apply and join our team at Yes Germany!

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:Day shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr suman@7848820047 call hr navya@7848820042

Hiring for International processes - voice 12th Pass Freshers can apply as well Must have good communication Salary up to 38k in hand + Incentives Location - Gurugram Should be comfortable with 24/7 shifts WhatsApp Mehak on 9711488408 for more info Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp Mehak on 9711488408 to book your slot for the interview