1251 Escalations Jobs - Page 4

Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepa...

Position Overview: To act as a senior resource engaging directly with escalations routed to the Senior Management Office (CEO/MD/ED/Board). This individual will serve as an Ombudsman-like resource, offering customers the assurance that their concerns are being reviewed independently of the site team. This presence will reinforce trust and demonstrate our commitment to resolution at the highest level. Key Responsibilities Track and manage all open escalations addressed to senior leadership. Ensure adherence to defined TATs and escalation protocols. Coordinate with cross-functional teams to resolve issues and prepare executive summaries. Maintain escalation matrix and ensure SFDC case creation...

Job Responsibilities: * Provide cloud support with technical expertise for cloud products * Manage escalations and networking issues * Troubleshoot web proxies and SASE/ZTNA connections * Worked in the support environment, night/rotational shifts. Work from home Health insurance Provident fund

Designation :Deputy Manger Voice Payroll-General Insurance payroll Job Location-Nahur/Thane Process-Outbound Salary-Upto 3.5 Lakh Day Shift HSC with min 6 months Exp or Graduate Fresher Call 9082104424 Sanika email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile To guide customers to make payments before due date Retention of existing customer as per given monthly target To help customers with policy issuance To follow compliance and ethical business practice Perks and benefits Medical Allowance + Performance based Incentives

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 8080126356 Ekta email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

International Voice Process Fresher & Exp both can apply Min 1 yr exp in Customer Service /Voice Any Graduate Salary – 2.5 LPA to 7 LPA WFO-5 Days working 24*7 Shifts Notice Period – Immediate joiners Perks and benefits Incentives & Allowances

Job Profile - - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels. Role & responsibilities Preferred candidate profile We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India. Candidates comfortable to travel Noida sector 128 are only recommended to apply . Must be a graduate. CTC - 27,6...

We are hiring for ACCENTURE(NONVOICE process) salary 4.5lks Hiring for content moderation Key skills required: Should have exp in content moderation or Chat Experience Need only graduates with 1 year experience into content moderation or any chat experience call kim@7829423175 call shaina@7848820047 call ashwin@7848820043 call akshata@7848820050

Designation :Deputy Manger Voice Payroll-General Insurance payroll Job Location-Nahur/Thane Process-Outbound Salary-Upto 3.5 Lakh Day Shift HSC with min 6 months Exp only Graduate Fresher Call 9082104424 Sanika email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile To guide customers to make payments before due date Retention of existing customer as per given monthly target To help customers with policy issuance To follow compliance and ethical business practice Perks and benefits Medical Allowance + Performance based Incentives

Location- Sec 18, Udyog Vihar, Phase 4, Gurgaon, Haryana Job Mode: Work from Office Working days: 6 days Role & responsibilities: *Engage with clients to understand their needs *Build and maintain strong client relationships to drive and enhance customer satisfaction. *Should have knowledge on Customer service Preferred candidate profile: *Minimum Graduation is required *Both Fresher and Experienced candidates can apply *Excellent English communication Salary: between 26k CTC depends on communication skill. Kindly drop your CV on this number 9220937208. Interested candidates can connect me Prerana (9220937208) Note: I'm not hiring for WFH so do not apply if you need WFH.

The Supplier Chaser/ Expeditor is responsible for ensuring timely delivery of materials ensuring OTIF( On time in full) across all the PO components from suppliers. Location : Bengaluru, Mysore & Kuppam. (On Third Party)

Desired Candidate Profile 1 year of experience voice domestic and international Graduates,undergradutes Shift:Day shift Language:ENGLISH/hindi work location: whitefield Call Hr pooja@9886112704 call mayur@9343402211 call hr muthamma@9886112583

Job Title: Customer/Sales Support Executive Location: E- 23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308 Job Type: Full-Time, On-site Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube,...

Greetings from Ignites Human Capital Services SPOT OFFERS WITH INFOSYS(UK SHIFT) salary 45k SPOT OFFERS with ACCENTURE salary 7lks Concs-salary 50k Hi, Your interview has been scheduled @ ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078. Near to LEVELS PUB JP NAGAR 4th phase Meet kavya call harshitha@7848820045 call Aishwarya@7795311104 call manish@7848820049 call aditi@7795311459

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

1. Overview of Team Structure, Function, and Department Support to Airbnb The hiring is for an expert who will be deployed in the Escalations Team. This team is primarily responsible for: Triaging escalations to the correct team once received. Actioning and resolving high-priority escalations requiring immediate assistance. The Escalations Team functions as part of the Airbnb Capability Center and supports overall business operations by ensuring swift and accurate handling of escalated cases. The agent handles customer escalations done to the Executive leadership team such as: block on account, payouts not received, Account Verification not completed. Host not able to update account informat...

Shift Timings - (4 PM to 1 AM) Must have exp in the Property & Casualty Insurance domain. Exp in training new joiners & conducting refresher training. Exp n quality audits, SOP creation or modification

Role & responsibilities Preferred candidate profile Managing customer grievances received from all touchpoints and strict adherence to the Regulatory & Internal TATs Ensuring adherence to quality parameters laid for grievance handling Data Reconciliation Risk and Compliance management Managing Senior Management Escalations Managing Social Media Escalation Managing Banking Partners and Internal Stakeholders End to End management of Grievance function as a whole

Role Overview: As an Order Management agent, your primary responsibility will be to provide transactional support for order booking, email support, customer/stakeholder calls, and inquiry management. You will be tasked with validating customer orders and documents, entering them accurately into the designated order management systems (Oracle R12), and ensuring compliance with contract terms, pricing, purchase orders, quotes, and product/service configurations. Your role will involve supporting Enterprise and Healthcare segments, reviewing documentation, confirming order accuracy, maintaining system updates, resolving issues, ensuring compliance, and providing regular reporting on order volum...

Urgent hiring for Customer service Call on 9740521948 and Share CV mohini.sharma@adecco.com Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievanc...

Supervise outbound calling agents to meet SLA targets, manage vendor billing, monitor performance, ensure process compliance, handle reporting & forecasting, conduct training, and drive quality customer engagement.

Key Accountabilities: Assess maintenance issues, review procedures and make decisions utilising all relevant resources available to ensure appropriate action is taken. Completion of assigned tickets as required. Carrying out all duties in line with client procedures. Communicating with outsourced support/clients /residents and internal teams on issues and actions taken. (Where appropriate to do so, refers clients/Property Managers to more experienced Property Managers or Supervisors where information sought is beyond current knowledge level or where a client escalation procedure is documented). Providing relevant, timely and accurate information to client and caller where appropriate. Answer...

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joiner) Timings :- 9:30-6pm Location : Gurgaon (DLF Phase 5), Mumbai (Powai) & Ahmedabad (Gift City) Preference : - Healthcare/Hospitality/ Retail & Aviation Industry About the Role: Ipsaa means a wish in Sanskrit reflecting every parents desire to nurture the magic within their child. As India's largest and most trusted preschool and daycare chain, we provide quality care and learning for children aged 4 months to 12 years. We are looking for a Centre Head to lead our daycare and preschool operations with a strong focus on driving admissions & profitability. Ideal candidate should have customer se...

Roles and Responsibilities Handle customer calls, resolve queries, and provide excellent service to clients. Provide accurate information on products/services offered by the company. Escalate complex issues to senior team members when necessary. Meet performance targets for quality, productivity, and retention metrics. Maintain a positive attitude and work environment throughout the shift. Desired Candidate Profile 0-5 years of experience in BPO or related field (preferably). Excellent communication skills with ability to handle international voice process. Strong problem-solving skills with attention to detail and analytical thinking. Ability to work effectively in a fast-paced environment ...

About Info Edge InfoEdge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to emp...