1271 Escalations Jobs - Page 38

Job Description. WHO WE ARE. Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI.Named among the best workplaces in the U.S. by Great Place to Work six times,...

Role and Responsibilities. Lead a team of 12-16 payroll specialists responsible for the delivery of payroll services to a single or multiple clients as part of a managed services operation.. You will motivate and engage your team across the employee lifecycle, including the recruitment of new team members, setting objectives, coaching, and recognising individuals to drive the best performance and dealing with performance issues in a timely manner.. You will optimise the performance and productivity on your account or group of accounts through good workforce planning, effectively managing working practices and resources to meet the pre-determined Work Timings and Leave Schedules.. Provide acc...

About Us. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.. About The Role. The role is a management role responsible for leading team for the professional reconciliation of transaction passed over to the Group's Accounts in line with SLA requirements and Group policy. The focus is on Break Management and to ensure high quality, prompt and efficient matching of time critical transactions, ...

Required - Excellent Communication Skills in English Min. 2 yr exp. - Customer Support (Intern. Voice Process) B2C 24*7 Shifts Virtual Interview Any Graduate Share cv's on - 9257669383 (Harsha) Perks and benefits Both way cab's Night Allowances Incentives

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reop...

Job Title: Technical Support Executive (Voice Process) Job Type: Full-time Location: Velachery, Chennai Shift: Day Shift (Rotational Week Offs) Work Mode: Work from Office (Immediate joiners only) Openings: 5 Job Description: We are hiring Technical Support Executives for our Voice Process team. If you have good communication skills and are comfortable handling customer queries over calls, this role is for you! Key Responsibilities: Handle inbound and outbound calls related to technical issues. Provide real-time troubleshooting support. Ensure customer satisfaction and follow process guidelines. Document and escalate issues when needed. Requirements: Experience: 1 to 3 years in Technical Sup...

Job Title: SME/ Team Leader/ Sr. CSR Company Name : Rhysley Private Limited Company Website : https://www.rhysley.com/ Brand Website : https://www.mehar.com/india ERP Website : https://www.rhysleyhr.com/ Location: Sector 31, Faridabad / Mohan Estate, Delhi Job Type: Full-time - Rotational Shift. Working Days : 6 Days (Rotational Week Off) Job Overview : We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The ideal candidate will be adept ...

The B2B Sales & Corporate Tie-Ups Manager is responsible for identifying, developing, and managing strategic partnerships with corporate clients. This role involves driving business growth through B2B sales efforts, negotiating deals, and ensuring successful implementation of corporate partnerships. The ideal candidate will have a deep understanding of B2B sales strategies, excellent communication skills, and a strong ability to build and maintain relationships with key stakeholders. Key Responsibilities: Business Development: Identify and target potential corporate clients and partners in alignment with the companys strategic objectives. Develop and implement effective B2B sales strategies ...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k indu@7848820046 kavya@7849020010 ruth@9590520040

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-clas...

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as havin...

Hiring: Email / Chat Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.24 LPA Shift: Day / 247 rotational shifts Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email / Chat Process) for a leading international BPO. This role involves handling customer queries through email and chat, ensuring excellent customer satisfaction. Experience : Minimum 1 year in customer support (email/chat preferred) Qualification : Graduate / Undergraduate Skills: Excellent written and verbal communication Good typing speed & accuracy Customer handling BPO metrics (CSAT, AHT, SLA) A...

Hello Everyone, I am looking for candidates who is willing to work with us for Hexaware Technologies . We have multiple openings for Customer Service, inbound, Outbound, Email, sales, ORM, Complaint management, sales and retention. Please call back if you are interested. Handling the customer queries over calls. Resolving customer queries and concerns over time. Assisting customers they are facing any issues & providing assistance Ensuring the customer has a positive experience with the company. Regards, Komal Rane Hexaware Technologies call on 8766007898

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strat...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Hiring for CALL BA Noida/Gurgaon International Voice Process Need Exp in international Voice only 5 days working Both side cab Max in hand upto 36k 4500 night allowance incentives upto 10000 Looking for immediate joiners only DM 7840027963

APEX BUILDSYS LIMITED is looking for Manager to join our dynamic team and embark on a rewarding career journey Lead department operations and drive team performance Set objectives and manage cross-functional initiatives Ensure process efficiency and strategic alignment Monitor budgets and handle escalations

Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints ...

Customer support experience (chat, phone, email, social media platforms) Tackle escalation part Willing to work Nights and Weekends on a rotating shift basis Experience of the credit card Fluent English Mandatory HR-shamli.urbanecorps21@gmaiil.com

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced:50k call hr namritha@7795311104 call hr anusha@7815982900

Process: Contract Management & Procurement BAND: A2(Senior Executive) Location: Bangalore - Work from office. Transport: Cab provided for Pick up and drop. Shift: WFO (04:00PM to 01:00 AM). CTC: 4-7 Lac Skillset: Contract Management & Procurement in SAP Ariba Required Qualification and Experience B. Com / M.com / MBA /LLB with relevant experience of 3-6 plus years in F&A BPM or Corporate F&A environment. Hands on expertise in Contract Management & Procurement in SAP Ariba Key Skills Communicate effectively Time Management Adaptability Problem solving Decision-making Ability to support the team Lead by example Responsibilities Hands on expertise in Procurement & Contract Management in SAP Ari...

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory call Muthamma@9886112583 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:28k