1271 Escalations Jobs - Page 37

Roles and Responsibilities Manage customer escalations, complaints, and queries to ensure timely resolution and high levels of customer satisfaction. Develop and implement effective strategies for improving customer experience, loyalty, and retention. Collaborate with cross-functional teams to resolve complex issues related to loan processing, Loan services, NBFC operations, etc. Analyze data to identify trends and areas for improvement in query resolution rates, first-call resolution rates, etc. Ensure compliance with regulatory requirements while maintaining a focus on delivering exceptional customer service.

Hiring for Ecommerce Hindi Process Day Shift. Job Role- Solving Customer queries. Qualification -Graduation 6 days working English + Hindi Call Preeti 7980004174 and share cv at preeti@smartservicez.com Required Candidate profile Good communication in English and HIndi Fresher & Experienced Immediate joiners preffered Candidate MUST be in BANGALORE

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k 50k with joining bonus of 52k call aditi@7795311459 call indu@7848820046 call call kavya@7849020010 call hr Indu@7848820046

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Role & responsibilities Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfac...

Job description: Designation : Manager/Sr Manager Business Assurance Location : Bangalore - Diamond District, Domlur. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sa...

We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @8105833817 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

all detractors to gather feedback Identify issues with product/service Document and share insights Escalate to relevant teams Maintain a positive, empathetic tone Meet KPIs for calls and resolution Support training and projects

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call aditi@7795311459 indu@7848820046 kavya@7849020010 ruth@9590520040

Manage a team of 15 support engineers efficiently and drive performance. Handling escalation / supervisor calls and assist/resolve customer issues. Monitoring performance of agents and help them improve their KPIs. Responsible for meeting all the key KPIs assigned to the project. Provide constant coaching and feedback for team members. Prepare performance reports of the team and share with management / client.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Freshers and experienced candidates welcome. Job Details: Process: International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Edu...

Any Graduate having min.2 years of International Voice Process Skills: Voice support, , International Voice Process... Location - Gurgaon US Shifts [Both ways cab ] PKG -Upto 6 LPA + Allowances And Incentives Imm. joiners only -JASPREET -6205633155

Hiring for Process Specialist International Customer Support(Outbound Process) Min 2 Years experience in International Voice Process Graduates Only Location Gurugram 24*7 Shifts Immediate Joiners Only CTC upto 6 LPA+ Variables Contact Neha 8769866443

Job position : Team leader - sales Key Responsibilities Team Management: Supervise a team of sales agents assign tasks, manage shifts, and drive daily operations in.indeed.com+12squadstack.com+12stringeex.com+12expertia.ai. Sales Targets: Set, track, and meet team KPIs (e.g., sales revenue, conversion rate, AHT, CSAT) . Coaching & Training: Deliver regular mentoring, feedback, call reviews, and skill training sessions . Performance Monitoring & QA: Monitor metrics, conduct quality audits, address shrinkage or attrition, and liaise for escalations olibr.com. Customer & Client Management: Resolve tough customer queries, uphold SLAs, and build client trust expertia.ai. Reporting & Analytics: Ge...

Role & responsibilities Oversee customer service operations to ensure high standards of service delivery. Address and resolve customer complaints and inquiries promptly. Conduct training sessions to maintain service quality and team effectiveness. Provide knowledgeable support on products. Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in th...

Hiring for Customer service - International voice process Graduate - Fresher Undergraduate - 6 month experience required Salary - 3 LPA to 4 LPA 5 days working with any 2 week off Cab service available Immediate joiners only HR Sangeeta 7693928266

*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Required Experience: Minimum 1 Year in International Voice Support(BPO) Qualification Graduates Only CTC: Up to 5.75 LPA+ Variables Location: Bangalore (Electronic City) Immediate Joiners Only Shifts: 24*7 Shifts 2 Way Cab Contact 8769866443 Neha

Job Description for Intune and SCCM Subject Matter Expert We are looking for an individual who can work independently and efficiently on tasks related to SCCM and Intune administration in Co-managed setup. This role requires in-depth knowledge in several of the following technological areas: Ability to Configure, implement and troubleshoot Intune Enrollment, Policy\Profile deployment, Application Management, Device compliance, Device Configuration, Endpoint Security Profiles\Polices and Intune reporting to ensure compliance with organizational standards and security requirements. Working experience in Autopilot for building machines and troubleshooting any failures around it. Good in concept...

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate...

Customer grievance handling unit Graduation Work exp: 2+ yrs Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. CTC – up to 5.50 LPA (including variables) Directly share CV on 7991936355

Job Description. Job Summary:. We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.. Key Responsibilities:. First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and net...