1263 Escalations Jobs - Page 33

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Role & responsibilities 1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform. 2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis. 3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities. 4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing. 5. Documentation: Maintain accurate records of customer interactions, technical issues, and re...

Dear Candidate Greetings for the day We are urgently hiring for a leading MNC based out at Mumbai. Role & responsibilities Case Management and Service Assistance Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and chat. Document all interactions with customers accurately and thoroughly in the CRM system. Investigate and resolve customer issues within a defined SLA, ensuring high levels of customer satisfaction. Escalate complex issues to the appropriate teams for further investigation and resolution. Proactively identify opportunities to improve the customer experience and suggest actionable solutions. Stay updated on product features, promo...

5-8 years of overall experience in service industry with minimum 3 years in people management customer service Purpose of Role: Ensure smooth claims processing for customers. Manage a team of helpdesk personnel including implants, semi-implants, account management and document pickup team. Roles and Responsibilities: Ensure team members are visiting the customers place as per the schedule Monitor the team members activity in terms of volumes (documents collected) Review the queries received from the customer and the responses from the team members Help team members in resolving escalations from customers Review the reports sent by the team members and take necessary actions (issues with resp...

We are looking for a skilled Desktop Support Engineer - L2 to provide technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. The ideal candidate should have 3 years of experience in IT support and be proficient in handling escalations, system administration, and user support. Key Responsibilities: • Provide Level 2 support for desktops, laptops, printers, and other IT peripherals. • Troubleshoot hardware, software, and network connectivity issues. • Manage Active Directory (AD), user account setup, and permissions. • Install, configure, and maintain Windows/Mac OS, applications, and security patches. • Support and troubleshoot Microsoft Office 365, O...

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher and Exp :Up to 18K in hand Required Candidate profile Qualification:- Hsc Pass to any graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app)

Hiring: International Voice Process Customer Support (International BPO) Location : Bangalore (Work from Office) Shift Timings : UK Rotational Shifts (24x7) Working Days : 5 Days a Week (2 Rotational Offs) Transport : 2-Way Cab Facility Joiners : Only Immediate Joiners will be considered Eligibility Criteria: Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Non-Technical Graduates are eligible Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary : Up to 2.75 -...

Fresher's or Min. 6 months Exp. WFO 5 days working Age - Min-21 to 35 years Any graduate Interview - walkin CTC - upto 2.5lpa + variables Contact - 9257669383 (Harsha) Required Candidate profile Excellent English communication required Perks and benefits Both way cabs Night allowances upto 9k variables

Prayatna-Centre for Child Development-Cochin is looking for Customer Relation Manager to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact Understand their business objectives, challenges, and requirements Proactively engage with customers to foster long-term partnerships Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs Account Management: Develop and execute account plans to eff...

Requirements for International voice Process: *Excellent Communication skills *5 Days Working *Rotational shift *HSC- 6 month experience required *Graduate - Fresher/Experienced * immediate joiners HR Arti 9522754537 Required Candidate profile Excellent communication is required 6 months experience is mandate Graduate or undergraduate both can apply

Opening for ABM OPS Location - (SURAT MAJURAGATE) Timing - 10 am to 7 pm 6 days working including Sat & Sun. Week off in between Mon to Fri Please share profile on abhishekmrinal@aesl.in / 7428046478 Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate off...

SUMMARY Job Title: International Voice Process Team Lead Location: Pune Shift: US Shift (6:00 PM to 1:00 PM IST) Employment Type: Full-time, Permanent --- Job Summary: We are seeking a dynamic Team Lead for an International Voice Process in Pune . The ideal candidate should possess robust leadership skills and experience in managing a voice-based BPO team catering to global clients, particularly from the US market. --- Key Responsibilities: Supervise and lead a team of agents in an international voice process. Ensure the team meets SLA targets for quality, productivity, and customer satisfaction. Monitor performance metrics and take corrective actions as necessary. Conduct regular team meeti...

Job Purpose As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24x7) across 3 different shifts on a rotation basis and a willingness to work on-call if required. Key Activities / Outputs Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations Ability to effectively operate and communicate efficiently under pressure Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents...

Indian Bank Hiring Graduates –Multiple Roles Available Phone Banking Officer-811 process Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Mutual fund Advisor Voice Contact: Ekta-8080126356 Apply now: www.hyfly.in Required Candidate profile 24/7 shifts (Females: 7 AM–8 PM) 8 offs/month, 9.5-hour shifts Sundays & holidays as scheduled Personality: Positive, confident, customer-focused Team player, eager to work for Voice process only

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call suman@7848820047

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to...

Job Summary: We are seeking a dedicated and experienced Customer Service Team Leader to oversee our Complaints Department. The ideal candidate will lead a team of complaint handlers, ensuring that customer complaints are resolved promptly, fairly, and in line with regulatory and internal standards. You will play a key role in improving customer satisfaction and driving service excellence through effective coaching, process improvement, and stakeholder engagement. Key Responsibilities: Lead, coach, and develop a team of complaint handlers to deliver high-quality service and resolution. Monitor and manage daily team performance against KPIs, SLAs, and compliance requirements. Ensure all compla...

Role & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore Experience Required: 1 to 3 years Fluent in English (verbal and written) Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive dai...

Role: Social Media Specialist - Escalation Desk Location: Gurugram POC: Rohan Aggarwal (+91-8076997061/ rohan.aggarwal@spinny.com) About Spinny : About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after- sales warranty....

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Preference : - Healthcare, Hospitality & Aviation Industry Role Description This is a full-time on-site role for a Center Head at Ipsaa. The Center Head will be responsible for overseeing the day-to-day operations, managing staff, ensuring quality child care, maintaining a safe and stimulating environment, and fostering positive relationships with parents and the community. Qualifications:- Experience in managing child care facilities or educational programs Strong leadership and communication skills Ability to multitask and work effectively in a fast-paced environment ...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guideline salary upto 35000 Keeping a Record of the Customers Call @ 9625360104 Darshika

Role & responsibilities: Drive client retention, and satisfaction for national accounts. Lead shipment volume growth and revenue expansion from existing clients. Build and manage strong relationships with key stakeholders and decision-makers. Manage and mentor a high-performing team of Key Account Managers. Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions. Preferred candidate profile: 8-10+ years in KAM/Client Success roles with 3-4 years in team management. Proven track record in client retention, revenue, and shipment growth. Strong leadership, relationship management, and problem-solving skills. Experience in logistics...

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory Soumya@8088720040 call Suman@7848820047 Only Graduates can apply work location:Marathalli location salary:35k

Greetings from Ignites Human Capital Services Freshers-35k Experienced Experienced:50k call kavya@7849020010 call suman@7848820047 call hr Anusha@7815982900