1263 Escalations Jobs - Page 32

Desired Candidate Profile 1 year of experience 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047

Urgent Hiring For "Email support associate" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Arti 9522754537 Required Candidate profile Graduate is mandatory Good communication is required 1 year experience is mandate in banking or bpo Email drafting experience is compulsory

SUMMARY This is a remote position. Hiring for Tamil/Kannada speakers for Customer Support- Work from home Location: Pan India Permanent Remote Salary: 14,000 16,000 in-hand + Avg 6,000 Incentives Experience: Freshers & Experienced welcome Industry: Real Estate / Prop Tech Key Responsibilities: Handle inbound & outbound calls with paid customers Understand requirements & assist with real estate services Coordinate internally to ensure timely service Address escalations and drive customer satisfaction & renewals Maintain call records via CRM tools Requirements 10th/12th/grad/master can apply Fluent in English + Tamil / Kannada Excellent communication & interpersonal skills Basic computer skill...

Hiring: Phone Banking Officer – Bank Payroll Locations: Noida / Thane / Andheri Process: Inbound & Outbound Salary: Up to 4 Lakh (Based on Interview) Shift: Day Shift | Work From Office Call Khyati: 9022157571 | Ekta: 8080126356 Required Candidate profile Graduate (any stream) – Freshers & Experienced Welcome Excellent Communication Customer Service Skills Proven Ability in Handling Inbound/Outbound Calls : www.hyfly.in Perks and benefits Medical Allowance + Performance based Incentives

Hiring: Sr. Phone Banking Officer (Payroll Bank) Location: Gurugram Sec-39 / Andheri Salary: Up to 6 LPA Shift: Fixed 10 AM – 7 PM Eligibility: Graduate + Min 1 yr voice process exp (Banking/NBFC only) Call Simran: 9773553319 Required Candidate profile Job Role: – Manage 300–400 bank customers via outbound calls – Customer service + cross-selling (no field work) – Must have banking/NBFC voice process experience www.hyfly.in Call 9082104424 Sanika Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Qualifications: 2+ years experience B.E., B.Tech, M.Tech, MCA, M.SC. or equivalent Telecom & Monitoring domain knowledge (Preferred) Technical Skills: Technologies knowledge required: Angular, NodeJs, Perl, Posgres Strong knowledge in Javascript Good understanding & hands-on experience of NodeJs, Perl Good knowledge in frontend stack with Angular Build efficient, testable, and reusable modules with NodeJs Database knowledge with writing queries, joins, etc Hands on experience with unit testing frameworks such as jest DevOps supporting tools hands on experience – Git, K8, Docker, YAML, etc. Agile & Scrum knowledge Excellent problem-solving skills and attention to detail. Strong communication ...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k Ruth@9590520040 call hr pooja@9886112704

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

TOP MNC at GURGAON is hiring FRESHERS & EXPERIENCED Candidates for INTERNATIONAL VOICE PROCESSES No of Positions: 200 Salary: 24K + Incentives + Both side cabs & Other allowances Experienced candidates salary: Upto 35K + incentives Qualification: Graduates & Undergraduates Should have excellent communication skills Should be okay for Evening/Night Shifts ( Cabs available) Please contact immediately for more details Sr HR Monika - 9540632102 ( Call & WhatsApp your basic details/Resume) Email: touch.hr28@gmail.com NO CHARGES TOUCH CONSULTANTS

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Manage grievances and escalate complex issues to senior team members or supervisors when necessary. Resolve customer complaints by providing effective solutions, alternatives, or refunds as per company policies. Collaborate with internal teams to ensure seamless resolution of customer issues. Life Insurance experince is mandatory.

Customer Success Manager Neo bank Job Title : Customer Success Manager Neo bank Location : Chennai, Hyderabad, Bangalore Experience : 1-4 Role Summary: Drive customer satisfaction and retention by ensuring users of the neo bank platform receive timely support, onboarding assistance, and proactive engagement. Key Responsibilities: Serve as the primary point of contact for high-value customers. Monitor customer health scores and usage patterns to identify risks and opportunities. Collaborate with product and support teams to resolve issues and improve UX. Conduct onboarding sessions, webinars, and feedback loops. Develop customer success playbooks and escalation protocols. Track NPS, CSAT, and...

Experience: Minimum 1 Year in International Voice Support Process Type: Voice–International Qualification: Graduate(Mandatory) CTC Up to 5.75 LPA+ Variables Location: Pune/Bangalore Immediate Joiners Only Shifts:24*7 Shifts Contact 8769866443 Neha

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Hiring: Customer Support Voice Process (Work from Home) Job Type : Contractual Role (3 Months) Work Mode : Work from Home Base Location: Bangalore/Hyderabad Shifts : Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners : Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Kamya: 9084148502

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll. About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About the...

To Apply: Please fill up the following application form as a first step of Selection Process - https://habuild.keka.com/careers/jobdetails/90410 Role & responsibilities Lead the day-to-day operations of the calling and email-based member support teams - ensuring responsiveness, accuracy, and a high-empathy tone of communication Oversee and coordinate efforts across Yoga & Physio Support Teams , Payments Support , and the Data Management Team , ensuring each functions smoothly and in alignment with member needs and internal SLAs Own the support experience end-to-end ensuring timely, empathetic, and effective communication with members. Act as the escalation point for complex or sensitive quer...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Customer Service Voice/Blended Process Gurgaon location Any grad./undergrad. with 1 year customer service exp. can apply 5 days working 2 roster off 24/7 shifts Cabs & Cab allowances Huge inc. Salary-upto 5.8 lpa Piyush - 9990035425 Required Candidate profile Candidates must have excellent communication skills. Candidates must be comfortable working in any shifts. Perks and benefits Cabs Up To 3500 miv Up To 4k cab allowance

1–2 yrs in customer success/support (tech) Strong problem-solving, communication Customer-focused, adaptable CRM/ticketing tools Explain tech to non-tech users Basic APIs, troubleshooting Data-driven mindset Send your resume: mohanrajk@desicrew.in Required Candidate profile Good communicarion skill wich imcluding writter and oral Good knowlege on Infiormationtechmologu ( software troubleshooting and instralation)

Key Responsibilities 1. Oversee day to day CPV project activities, includes address, phone, and documents verification task. 2. Assign verification cases to field agents. 3. Maintain dashboard or trackers for ongoing verifications. 4. Ensure timely completion of verification as per service-level agreements (SLA). 5. Review verification reports for completeness and correctness. 6. Flag discrepancies or incomplete data for re-verification. 7. Act as communication bridge between clients, internal term, and field agents 8. Handle client escalation, Urgent cases, Special request. 9. Coordinate with external vendor or in-house agents to assign and monitor CPV task. 10. Ensure agent availability, C...

Role & responsibilities I. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. II. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, pr...

5+ years of experience in customer support, client management, or account management roles, preferably within financial services, SaaS, or BPO industries. Experience in using CRM systems and customer support tools (such as Salesforce, HubSpot, or similar platforms) to track and manage client interactions. Proven ability to work cross-functionally with sales, product, and operations teams to drive client support initiatives. A background in finance, accounting, bookkeeping will be highly valued. Demonstrated leadership experience, with a proven ability to guide, motivate, and manage high-performing teams in a customer-facing environment. Exceptional interpersonal and communication skills, bot...

Achieving Targets in various parameter assigned. Look after Car Finance business with Maintainig compliances. Also handling partners and Agencies Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed tim...