1263 Escalations Jobs - Page 31

Job Description for Team Leader Job Title: Team Leader Reporting to : Team Manager/Delivery Manager, Operations Objectives The Team Leader’s objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: 2 yrs. of team management experience. 2+ years of experience working with multiple investors for foreclosure. Managing all people related issues coordination with HR and internal leadership as required. Ability...

Job Title: Customer Support Location: BANGALORE Position Type: Executive- Customer Support \ Contact " preethi@career-tree.in " Job Summary: We are looking for a dynamic and results-driven Customer Support Executive to join our sales team. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for building relationships. You will be responsible for identifying new business opportunities, maintaining client relationships, and driving revenue growth. Key Responsibilities: Conduct market research Identify selling possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking and social medi...

L2 Escalation in credit Card Handling escalated tickets from the 1st line Customer Support team with excellent communication. POC for all ongoing mass failures &critical escalations. work Nights & rotating shift HR- shamli.urbanecorps21@gmail.com

Handling Escalated Issues: Investigation and Root Cause Analysis: Problem Solving and Resolution: Communication and Updates: Email - verma.neha@yesmadam.com

Role- Customer Support Specliest 0-3 Year Exp Into International customer Handling Any Graduate CTC- Upto 5.75 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts Contact: Archana- 9332827358

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have ...

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation prot...

Your Day : Respond to customer inquiries in a timely and professional manner Resolve customer complaints with empathy and efficiency Provide product/service information and troubleshooting support Follow up to ensure customer satisfaction

WFH only if you meet requirements 1 yr CS exp mandatory Core i5 (7th Gen +), GB Ram Webcam + noise cancellation headset 20 mbps internet + UPS mand EDR installed + SHL system check Report Salary -24500 ctc Great Comms required in English and hindi

Handling escalated tickets , Customer Support team Be a POC for all ongoing mass failures , critical escalations,Maintaining all Team-related KPIs, Min 2yrs exp in Technical support, For more details- 8530014622/janvi.urbanecorps21@gmail.com

Required Exp.- 1yr in Tech Supp.| Interational Voice Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Exp Considered After Graduation Only Interview - Virtual Location - Pune Share CV's - 9257669383 (Harsha) Required Candidate profile Excellent communication skills required in English, Microsoft Certified is a plus point Perks and benefits Night allowances Incentives Both way cab facility

Customer Executive for E-commerce Website: As a Customer Executive for our e-commerce platform, you will be the frontline representative ensuring a seamless and positive experience for our customers. Your responsibilities include addressing customer inquiries, resolving issues, and providing information about products and services. You will also play a crucial role in processing orders, managing returns, and collaborating with other teams to enhance overall customer satisfaction. Excellent communication skills, empathy, and a customer-centric approach are key to excelling in this role. Join us in delivering exceptional service and building lasting relationships with our valued customers. You...

Role and Responsibility Customer Service Expert L-1 Act as relationship manager for the Paid customers of NoBroker. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify and assess customers needs. Service customer in finding the right tenant / house as per the requirement of customer. Dial outbound and attend inbound calls of customer and leads. Use internal tools and methods to provide best possible service to the customer. Negotiate with leads on behalf of customer. Keep customer up-to date on the progress of his account. • Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer s...

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Abilit...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call hr aditi@7795311459 call hr pooja@9886112704

As a Senior Support Consultant at Quorum Software, you will be responsible for the triage of customer reported issues, identifying, documenting, and providing configuration recommendations for software defects within SLA timelines. You will work closely with our product and engineering teams to offer detailed problem descriptions of customer incidents. Additionally, you will participate in the configuration, enhancement, and testing phases associated with software changes, as well as implement and support master data management solutions. Ensuring a positive customer experience by driving timely first response, customer updates, and support resolutions will be a key part of your role. Moreov...

Role & responsibilities Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and ...

Role & responsibilities Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and p...

Must have 2 Years of on paper experience as a Ops Manager 8 Years of Relevant experience in Customer support/Technical Support Pune/Bangalore CTC- 16 LPA 5 Days working Night shifts 2 Way cabs WFO Graduates Contact- 9509529566

Role & responsibilities Responsible to drive & manage maintenance & support, effectively towards completion in time using resources judiciously & effectively and high productivity. Ensure all relevant incident/service request details received pertaining to SAP are allocated categorization and prioritization codes Ensure resolution of L0/L1 level incidents/service requests like within agreed timescales Escalate incidents/service requests that are L2 level and above to the SAP enhancement team Ensure communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. Close all resolved incidents, requests and other calls Provide firs...

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

The Customer Experience Executive will handle all non-sales inbound calls such as post-booking support, general queries, and cross-departmental escalations. The role focuses on ensuring quick resolution and exceptional service. Key Responsibilities Attend and manage non-sales inbound calls. Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech). Assist with booking changes, payment queries, and property information. Update all customer interactions accurately in the CRM. Follow up on open tickets until closure. Maintain a professional, empathetic, solution-driven approach. Collect customer feedback and ensure service quality. Requirements 03 years of experience in customer s...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...