1263 Escalations Jobs - Page 3

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Thane/Andheri/Turbhe Process-Inbound/Outbound Salary-Upto 5 Lakh (Depending On Interview) Day Shift Work From Office Call 9137797705 Hrutika email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

About Cityfurnish: Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we ...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily performance, ensure adh...

Role & responsibilities Monitor and review employee electronic communications (email, Teams, WhatsApp, SMS, Bloomberg, etc.) for potential policy breaches, regulatory violations or misconduct. Identify and escalate red flags related to insider trading, market manipulation, information leakage, fraud or inappropriate business conduct. Classify, document and track findings in the firms surveillance systems as per established procedures. Assist in internal investigations and prepare summaries or case-reports for senior compliance officers. Help optimize surveillance tools, lexicons and processes to improve detection accuracy and reduce false positives. Participate in user acceptance testing (UA...

Travel Customer Escalation Executive Ground Services & Cruises Role Overview As the Travel Customer Escalation Executive – Ground Services & Cruises, you will handle complex, high-priority customer cases involving cruise bookings, ground transfers, hotels, excursions, and other non-air travel components. You’ll act as the main escalation point for customer concerns, working closely with suppliers, cruise partners, and internal operations teams to ensure timely, and satisfactory resolutions. Your role will be pivotal in maintaining Brightsun’s long-standing reputation for exceptional service, empathy, and integrity. Key Responsibilities Take ownership of all escalated cases related to cruise ...

About Info Edge InfoEdge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to emp...

Note: After you apply, you will receive call from Titan's HR team between 9am to 5pm. Please answer the call or revert back as soon as possible. ROLE: Team Lead Live Chat Process RESPONSIBILITIES: 1. Supervision of Live Chat, SF Whatsapp, Salesforce, Magento Admin, Lead Calling, Store Leads Assignment 2. Aligning Team towards the Sales Deliverables & Day to Day execution to achieve the Sales Target 3. Weekly Reviews on Agent Performance, Key Actions to be taken & Realign the Team towards achieving the goal 4. Daily Activity & Manpower Planning to ensure the advisors are available throughout the day & no chats are go un attended 5. Assisting the team on getting resolution for Customer Escalat...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k call muthamma@9886112583 call Anjum@7795311458 call aishwarya@7795311104 call mayur@9343402211 call hr Indu@7848820046 call aditi@7795311459 call Mayur 9343402211 Muthamma 9886112583 Indushree V 7848820046 Renuka 7483101122 Anusha 7815982900 suman 7848820047 Sowmya C H 8088720040 Ruth 9590520040 misha 7848820042 pooja 9886112704 Ishita 7829423175 Kavya 7849020010 kashish 7816842400 Harshitha 7848820045 manish 7848820049 Taniya 7848820048 Umar 7815882100 akshatha 7848820050 Anjum 7795311458 shobitha 7816042500 Nandith 9019223789

Process name - JFL Process (Inbound customer service) Minimum 12th pass Experience: fresher are ok Good Communication Salary: 15,500 In-hand Required Candidate profile Qualification:- HSC Pass Location:- Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Ritul - 7796427033 (Call and What's app) Perks and benefits Team Parties, Friendly Workplace, Holidays

SUMMARY Title: Team Lead Inbound Voice Process (Customer Support) Location: Mumbai/Pune Shift: US Shift (Fixed) We are looking for an experienced professional to join as Team Lead for Inbound Voice Process Customer Support. Key Responsibilities: Manage and lead a team of 15+ customer support executives. Monitor performance, ensure SLA adherence, and maintain quality standards Provide regular coaching, mentoring, and performance feedback Handle escalations effectively and ensure seamless customer experience. Collaborate with stakeholders for process improvement and efficiency Requirements: Total 8+ years of experience with Minimum 2 years of experience as an on paper Team Lead in Inbound Voic...

Team Leader with 1.5 years of team leadership experience to oversee a team of 20-25 emp. Expertise in Incident Management, Change Requisition, SLA Adherence, ITIL Certification, Data Analysis, and strong mentoring and auditing skills.

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Apoorva 9986600010 call hr call@7848820048 call hr@7848820042 call hr@7829423175 call@7848820045 call hr@7795311458 call@9590882800 call@7829423175call@7848820047call@9343402211call@7848820042call@7848820045ca...

Torrent Diagnostics is scouting for passionate Customer care professionals for its corporate office and diagnostic centre located at Navi Mumbai. If you're empathetic, customer centric, possess good communication and interpersonal skills, then we would like to meet you. Customer Care Executive shall perform the appended tasks to ensure customers experience is at the optimal level. Cater to customer phone calls and resolving their queries. Curate streamlined email and social media communication for the queries/complaints received. Help customers choose the right healthcare/test packages (Up Sell & Cross Sell) Handle customer concerns and complaints in a timely manner Working knowledge of CRM ...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8779281301 yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

As the primary point of contact for learners throughout their training journey, you will be responsible for handling queries through calls, emails, and chat with professionalism and clarity. Your role will also involve guiding learners on LMS access, live sessions, and submission processes. Your responsibilities will include conducting onboarding calls, assisting in program orientation, and coordinating with internal teams for session schedules and updates. Additionally, you will be expected to track attendance, progress, and engagement metrics. In terms of CRM & Data Management, you will maintain detailed records of learner interactions and resolutions, update CRM systems, and generate peri...

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing quer...

Urgent Hiring For "Email Support Executive" Experience: Minimum 1 Year in Banking or 2 Years in Other domain Shift: Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Excellent communication is required 1 year experience in Email is mandatory in banking or 2 years Other Domain Email drafting experience is compulsory

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...

Note- Only Female candidates can apply for this role. Job Title: - Personal Service Ambassador- Affluent Credit Cards Location: Gurgaon, JMD, Sector 48 Department: Customer Service for Affluent Credit Cards We are looking for a highly skilled and experienced Personal Service Ambassador (PSA) to join our prestigious Credit Card Customer Service team. The PSA will be responsible for delivering an exceptional and personalized service experience to our premium credit card holders. This role demands an important level of professionalism, attention to detail, and a commitment to providing unparalleled customer service. The PSA will be the first point of contact for clients, helping with credit car...

Job Profile - - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels. Preferred candidate profile We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India. Candidates comfortable to travel Noida sector 128 are only recommended to apply . Must be a graduate. CTC - 27,600 CTC If Interested ple...

Role & responsibilities Manage daily operations for hospital and diagnostic services. Coordinate between CRM team, doctors, and customers to ensure smooth communication and service delivery. Monitor end-to-end service flow from customer inquiry to doctor consultation and feedback. Ensure doctors receive timely updates from CRM and customer queries are resolved efficiently. Supervise CRM team activities and track performance. Handle escalations related to doctor, CRM, or patient concerns. Maintain quality and operational standards for healthcare and diagnostic processes. Work closely with management to improve efficiency and customer satisfaction. Preferred candidate profile

Key Responsibilities: Client Relations: Update product specifications and ensure accuracy. Process documentation efficiently. Respond to technical-related emails from customers regarding website transactions. Address customer inquiries promptly with a customer-first approach. Write clear and effective emails that lead to resolution and customer satisfaction. Maintain attention to detail in customer interactions to uphold a professional company image. Coordinate with internal teams via written communication and calls. Demonstrate a flexible attitude and the ability to work effectively in a team. Conduct regular health checks of multiple seller accounts and manage training programs. Experience...

Process : Customer support Exp : 3 years Package : 7 LPA Location : Chennai & Hyderabad Shift : Rotational Cab : No Cab Note: It is a rotational shift with rotational week offs, additionally transport should be taken care of by the candidate

Working towards resolution of customer concerns and closing loop with customers Attending to cases from USK Desk / MDs Desk / Other Senior Management of the Organisation Liaise with Department / Division Heads and be a customer advocate in resolving the cases Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us Requirements Has customer centricity (Keeps the Customer First) in all perspective Has good communication skills (written and verbal) Has sound process / product knowledge Has zeal to learn new things and lead small process improvement ideas and spearhead ...