1263 Escalations Jobs - Page 27

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll. About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About the...

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in ...

The Head of CRM lead CRM function, focusing on deliver customer exp through out the pre-sales, post-sales, possession lifecycle. The role involve strategizing, streamlining processes, improving customer satisfaction, managing the CRM team,leveraging Required Candidate profile work on CRM tools like Salesforce, Zoho, etc. Ability to work with accounts & finance team for RERA & DTCP reports 10–15 years of experience in CRM role, with at least 3–5 yrs in a leadership

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and e...

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedb...

Hiring: US Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (247) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have...

Job Title: Client Success & Consultation Executive Location: Greater Noida (On-site) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Business commun...

About the Team: The Care team at PayU Payments India serves as the frontline support for our customers, ensuring seamless resolution of payment-related queries and technical issues with empathy and expertise. Our dedicated professionals work round-the-clock to deliver exceptional customer experience while maintaining the highest standards of service quality and operational excellence. About the Role: The Social Media Escalation Analyst is responsible for managing and resolving complex customer issues that have escalated through social media channels. This role involves monitoring social media platforms, analysing customer sentiment, identifying critical escalations, and providing timely reso...

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and e...

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and e...

Urgent Hiring For "Email Support Executive" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Good communication is required 1 year experience is mandatory in banking or BPO Email drafting experience is compulsory

We are looking for an experienced Customer Relationship Manager to build and preserve trusting relationships with key customers. In this role, you will identify opportunities to grow our customer base, resolve customer complaints, and ensure maximum client satisfaction. You will also engage in proactive outreach, providing education, troubleshooting, and support to existing and potential clients. Requirements Bachelors degree in administration or a related field. 5-7 years of experience in a customer service role. Ability to communicate clearly and effectively with all customer bases. A positive attitude focused on customer satisfaction. Strong conflict resolution, negotiation, and de-escala...

Read the jd properly and then do share the cv to our wats app team. share the cv to HR Rahul on 7503444444 Position: L3 Escalation Specialist Customer Service Location: Noida, Sector 63 Preferred candidate profile Grade: V7 and Above: Immediate joiners preferred We are seeking a highly skilled and analytical L3 Escalation Specialist to handle high-priority customer issues and ensure swift and satisfactory resolution. The ideal candidate will have a background in customer service (preferably e-commerce) with proven expertise in managing complex escalations independently and professionally. Key Responsibilities Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the ...

Job Title: Manager Customization Location: Chennai Department: Customer Relationship Management Reporting To: Head CRM Organization: DRA Homes Job Purpose: To lead and manage customer customization requests and ensure a seamless customer experience by effectively coordinating with internal teams, vendors, and clients. This role acts as a bridge between customers and project execution teams, ensuring that all modifications are executed as per customer expectations and within project timelines. Key Responsibilities: 1. Customization Management: Serve as a single point of contact for customers requesting unit customization.Coordinate with design, engineering, and execution teams to validate fea...

Lead, mentor and supervise a team of 8-10 sales callers to achieve individual and team sales targets Monitor team performance, analyze key metrics and publish regular performance reports Give regular feedback to team to improve product knowledge, sales techniques and customer handling skills Motivate and encourage team members to maintain high energy levels and focus on achieving targets Handle escalations and assist team members in resolving customer objections effectively Identify areas for process improvement and implement best practices to enhance team productivity Required Skills & Qualifications: Graduate / post graduate with 3 to 10 years of experience in tele sales, with at least 2 y...

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Hindi and English 6 Days working 1 Rotational Off immediate joining CTC upto 35k If interested call Pallavi 9343632026 Perks and benefits .

Providing complete information about the product to customer Solving all product or service related issues of the customers Preparing the Customer Service Guideline should have non voice exp Keeping a Record of the Customers Call @ Pallavi 9343632026

Hiring for the position of Executive CRM (Corporate Relationship Management) Job Description 1. Responsible for developing the corporate customer base for MDIndia Health Insurance Services. 2. Map the territory and maintain a strong pipeline of potential customers. 3. Establish Contacts with key persons at the corporate and understand the current levels of Health Insurance services and needs. 4. Develop strong relationship with Insurance Companies/Brokers. 5. Promptly attending Emails, Phone calls, Whats App messages of Clients. 6. Maintain proper MIS & Internal reports and present it to the management. 7. Ability to work independently, achieve targets and be absolutely result oriented. Skil...

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation Salary - 30% hike up to 6 LPA call namritha@7795311104 call misha@7848820042 call pooja@9886112704 7848820046 , 7829423175

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation call namritha@7795311104 call misha@7848820042 call ishitha@7829423175 call harshitha@7848820045 call pooja@9886112704 7848820046 , 7829423175

Hiring for Email Support Executive (Flipkart) | 3-month contract, extendable | 16K in-hand | 5-day week, rotational shifts | Must have i5, 8GB RAM, Win 11 system | Apply: gargi.sharma@tryorecruits.com | WhatsApp: 8209947032 Work from home House rent allowance Health insurance Provident fund Annual bonus

You will be a valuable addition to our service team as an experienced and technically proficient professional. Your expertise in electronics or service engineering, along with hands-on experience in troubleshooting, repair, diagnosis, and support of electronic products, will be essential for this role. Your responsibilities will include leading a service team, handling escalations, and ensuring efficient after-sales workflows to guarantee customer satisfaction. Your key responsibilities will involve performing detailed diagnosis, troubleshooting, and repair of electronic products, as well as guiding and managing a team of service engineers or technicians. You will be responsible for managing...

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3.5 to 4.25 LPA Contact for Furt...

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary : Up to 3.5 to 4.25 LPA Contact for Fur...

Designation : Assocaite/Sr. Associate Exp. - 0 to 3 yrs Graduation is must Shifts : 24/7 Rotational Shift 5 days working , 2 days rotational off Both side Cab Contact - Divyanshi ( 8905115503 )