1263 Escalations Jobs - Page 26

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory call renuka@7795311104 call misha@7848820042 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:28k

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Hiring: International Voice Process Customer Support (International BPO) Location: Gurugram & Jaipur (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6months' experience in Voice - Customer Support Freshers with excellent communication skills can also apply Salary : Up to 30k CTC Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Contact for Further Details: Zainab : 92...

As a Sr. Executive - Project Outward, your primary responsibility is to ensure the quality check before dispatch of all products. You will conduct a thorough inspection to verify that each item meets the required specifications, is defect-free, and aligns with the company's quality standards. Collaborating with the Stock team, you will address any discrepancies to prevent customer complaints, returns, and order rejections stemming from quality concerns. Proper packaging plays a crucial role in preventing product damage during transportation. You will be in charge of securely packing all goods using appropriate materials and following standardized packaging guidelines. Special attention will ...

As a Market Responsibility lead at YouTube, you will play a crucial role in leading initiatives aimed at engaging stakeholders across YouTube to ensure that Trust and Safety effectively manages sensitive decisions, maintains operational readiness for critical events, and enhances its understanding of regional trends and risks on the platform. Your primary responsibility will be to monitor various sources, collaborate with cross-functional teams, and utilize your contacts to identify abuse trends within the market. You will also be tasked with monitoring emerging sensitive events, supporting escalations, and ensuring readiness for elections and major events. By highlighting risks to the YouTu...

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will suppor...

As a potential candidate for this role, you should have experience in effectively handling escalations and customer service related issues. Your responsibilities will include managing customer queries and resolving issues to ensure high levels of customer satisfaction. Additionally, you will be required to coordinate with team members and utilize CRM tools for seamless team communication and collaboration. Strong communication skills are essential for this role to effectively interact with customers and internal teams. This is a full-time position with day shift schedule and the work location is in person.,

Job Description: The Calling Executive will be responsible for making outbound calls to potential or existing customers to provide information, promote products or services, and assist with inquiries. This role involves updating the complete process of filling complaints at insurance ombudsman. Responsibilities: Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman. Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed. Data Management & Reporting: Update customer information, track performance metrics, and pr...

Aspire Spectrum Healthcare BPO is currently hiring for the following positions in Hyderabad: Team Leaders Healthcare BPO: - Experience required: 8+ years - Shifts: 24x7 rotational - Location: Hyderabad - Preferred skills: Experience in team handling, escalations, healthcare process excellence, and familiarity with EHR/EMR or patient portal documentation. BPO Executives Healthcare Support: - Experience required: 3-7 years - Shifts: 24x7 rotational - Location: Hyderabad - Preferred skills: Background in handling electronic health records (EHR), electronic medical records (EMR), or patient support documentation across healthcare platforms. Requirements: - Strong communication skills and adaptab...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

sanyasi ayurveda is looking for BPO Executive / Telecalling to join our dynamic team and embark on a rewarding career journeyThe BPO (Business Process Outsourcing) Executive is responsible for providing excellent customer service and support for clients or customers of a BPO organization. They handle inbound and outbound calls, emails, or other forms of communication to address inquiries, resolve issues, and ensure customer satisfaction. The BPO Executive must possess strong communication skills, problem-solving abilities, and the ability to work in a fast-paced and customer-centric environment.Key Responsibilities:Customer Service and Support:Handle inbound and outbound customer interaction...

Walk In Axis Bank - VKYC Officer Mumbai Vileparle Contact : Ganesa Subramanian Number : 8056659888 (Whatsapp only ) share cv to this number Video KYC (VKYC) officer immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply) Mention Ganesa HR on top of your resume Job description Video KYC Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to ach...

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim To make digital experiences which are effortless and secure, So we organise ourselves around three principles: engineer, protect, and operate We engineer simple solutions, we protect our customers, and we operate smarter, Our people work differently depending on their jobs and needs From hybrid working to flexible hours, we have plenty of options that help our people to thrive, This role is based in India and as such all normal working days must be carried out in India, Job Description Join us as a Customer Service & Operations Team Manager, Reconciliation & Investigations In this critical role, youll be...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Description We are seeking a skilled resources within our benefit change management function The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries Thereby ensuring seamless transition for our critical stakeholders and customers (Employees) The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience, Monitoring And Investigation Of Tech Issues Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, rep...

Description Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services, Our vision is to create business value by delivering high quality data at scale We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received We collaborat...

Description Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services, Our vision is to create business value by delivering high quality data at scale We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received We collaborat...

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limi...

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Location : Gurgaon (DLF Phase 5), Noida (Sector 16 & 62) & Mumbai (Powai) Preference : - Healthcare/Hospitality/ Retail & Aviation Industry About the Role: Ipsaa means a wish in Sanskritreflecting every parent’s desire to nurture the magic within their child. As India’s largest and most trusted preschool and daycare chain, we provide quality care and learning for children aged 4 months to 12 years.We are looking for a Centre Head to lead our daycare and preschool operations. Ideal candidates will have customer service & team handling experience in hospitality, healthcar...

You will be part of a global organization that provides IT Services to big national and international clients across multiple industries. AVASO is an IT solution provider with coverage in more than 170 countries, offering excellent growth opportunities with a strong global company. As an Operations Executive located in Mohali, you will oversee depot and logistics services. Your responsibilities include preparing and presenting regular reports on depot and logistics operations, tracking and analyzing key performance indicators, maintaining accurate records, managing escalations, coordinating with internal and external teams, overseeing administrative functions, ensuring compliance with compan...

Job Details Greeting from Alldigi Tech!!! Job Title: Customer Care Executive (Escalation chat and mails handling) Job Description: We are currently seeking a dynamic and experienced individual to join our clients" team as a Customer Care Executive. The ideal candidate will have a strong background in customer handling, with specific experience in managing escalations. Fluency in English and Kannada or Telugu or Malayalam or Hindi any one regional language is essential for this role. Key Responsibilities: Handle escalated customer inquiries and complaints with professionalism and efficiency. Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction. Pr...

Job Title: Customer Support Success & Consultation Executive Location: Greater Noida (On-site) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Busin...

Responsibilities: Handle and resolve high-impact customer escalations, including those directed to the senior management. Manage grievance and second-level escalations cases and ensure timely and satisfactory resolutions. Develop a thorough understanding of company policies, processes, and systems to provide effective solutions. Collaborate with the internal stakeholders at Onsitego for resolutions regarding customers issues, product problems, service questions and other general client concerns Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustme...

Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Handling RBI exclations on Desk. All such Grievances are entered into our Complaint Management System for further resolution. Nodal Officer is a representative of Customer and ensures appropriate resolution by interfacing with different functions within credit Card. Interested candidates call me 8447044349