1263 Escalations Jobs - Page 24

•To monitor and supervise the customer service team and ensure all complaints are resolved within the defined turnaround times. • Coordinate with Department Heads & ensure all complaints are resolved within the defined turnaround time. • Bringing escalations to senior management promptly • Enhance customer service at training centres by monitoring and physically /online auditing the centres. • Proactively monitor and check customer satisfaction and ensure timely resolutions. • Prepares customer care performance reports as defined periodically. • Handle irate customers politely and tactfully • Communicating with customers via email, phone, and in person Roles and Responsibilities •To monitor ...

Role: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Sales or Customer Service Fluency in English and Hindi is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 27,000 per month Incentives: Up to 50,000 per month (performance-based) Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Chanchal- 9251688424

Call Center Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Theyll be in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts” when handling dif...

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Thane/Andheri/Turbhe Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 9137797705 Hrutika email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Greetings from Ignites Human Capital Services Graduate with Experience into 6months health care is mandatory call Suman@7848820047 call manish@7848820049 call namritha@7795311104 Only Graduates can apply work location:Bomnahalli salary:30k

Job Title: Customer & Sales Executive Location: E- 23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308 Job Type: Full-Time, On-site Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and o...

Assistant manager (Escalation Lead)

Job opportunity for multiple companies for candidates with excellent communication skills from 0 to 8 years of experience! Skills Required: Basic computer knowledge with Excellent Written & communication skill. Job Role: Voice, Semi-voice & Non voice process solving quires related technical, banking, Accounts issues. Eligibility Criteria: Under graduate / graduate with Good communication skills & flexible working in shifts freshers & Experience are eligible to apply. Designation: Analyst / Associate / Sr Associate / Technical Support Engineering / Business Analyst / Process Associate Rounds of Interview: Hr, Voice & Accent & Manager round. Work Location: Bangalore ( E- city, ITPL, Manayata t...

Urgent hiring for Customer Support Executive for Road Side Assistance in Gurgaon Location: Sector-66, Gurgaon Work Week: 6 Days Benefits: TA + PF + Insurance JD: To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards. To assist and co-ordinate with the clients and the dealer network for prompt customer service. Documenting all the correspondence with the customer whether inbound or outbound, written documents etc, into an integrated system for enhanced reporting extraction for client and operations team. Work with team spirit to achieve a common goal i.e. customer satisfaction. Determined and focused to achieve all the targets set up by the ...

Greetings from Ignites Human Capital Services Experience into 6months is health care is mandatory call renuka@7795311104 call misha@7848820042 call Suman@7848820047 call aditi@7795311459 Only Graduates can apply work location salary:4.5lks

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Overview We are seeking a Manager of Technical Support to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The Manager of Technical Support will be responsible for leading and overseeing the technical support team, ensuring high-quality customer service, efficient problem resolution, and maintaining exceptional levels of customer satisfaction. Please note, this role will require working during IST night shifts (5:30pm - 2:30am IST). Responsibilities Lead, supervise, and develop a diverse team of technical support professionals. Design and implement inclusive support strategies, policies, and procedures. Monitor and...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

Roles and Responsibilities Should have skills in Excel Day to day MIS follow up Prepare the report & handle the operation related query with TAT Will take responsibility of handling front desk (Reception) Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients Client Master Changes data updating (CMC).

Roles and Responsibilities Should have skills in Excel. Day to day MIS follow up. Prepare the report & handle the operation related query with TAT. Will take responsibility of handling front desk (Reception) . Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients. Client Master Changes data updation (CMC).

Role: Content Moderation Customer Support (Non-Voice) Location: Hyderabad Work Mode: Work From Office Requirements : Minimum 9 months of experience in Content Moderation (Must) Freshers with strong communication skills and good knowledge are also eligible Graduation is mandatory Excellent verbal and written communication skills Immediate joiners only Work Details: 5 days working, 2 days rotational off Rotational shifts CONTACT: Aman- 8306474104

Dear Candidate, As discussed, Im sharing Job Description of Escalation Manager and company details below: Location Airoli (Navi Mumbai) Notice Period Immediate Joiner / 30 days Experience 3+ Yrs Shift - 24*7 (Rotational) Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is h...

Ensure 100% PM visit delivery PAN India via ASMs/service coordinators. Monitor service emails, OTPs, ERP hygiene, tools, calibrations, godowns, escalations. Support hiring, approvals, meetings, and strategy execution with HR and management.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...