538 Escalations Jobs - Page 21

Responsibilities: Give assistance to Naukri.com Job Seeker. Troubleshoot technical issues related to account creation, resume management, job posting, and search functionalities. Provide clear and concise instructions and guidance on using Naukri.com effectively. Research and escalate complex issues to the appropriate internal teams for resolution. Maintain a positive and professional demeanor while building rapport with recruiters. Maintain detailed records of all interactions and follow up as needed. Stay up-to-date on the latest Naukri.com features and functionalities to effectively guide recruiters. Contribute to the continuous improvement of our support processes and knowledge base. Qualifications: Freshers and exp can apply for customer service or technical support role. Excellent communication skills, both written and verbal. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Proficient in computer skills, including MS Office Suite and internet navigation. Familiarity with the recruitment industry and online job boards (a plus). Positive and enthusiastic attitude with a commitment to providing exceptional service. Benefits: Competitive salary and benefits package. Opportunity to work for a leading online recruitment platform. Fast-paced and dynamic work environment. Gain valuable experience in the recruitment industry. Contribute to the success of job seekers

Hi, Naukri.com is hiring for Customer Success Partner for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working (Rotational OFFs)

A. About SimplyTrip - SimplyTrip is a Leading Premium Bus and Luxury Car Rental Company operating in Mumbai, Pune, Delhi and Bangalore. With an ambitious vision to become a leading Pan-India travel brand, SimplyTrip is committed to delivering world-class service experiences, ensuring every journey is comfortable, reliable, and unforgettable. B. Role Overview - As a Customer Service Executive, you will be at the forefront of creating exceptional experiences for our customers. From booking to trip completion, your role will encompass managing key processes such as booking coordination, query resolution, and complaint management. This is an opportunity to take ownership of critical customer service touchpoints and ensure our high standards are consistently met. C. Mission - To efficiently manage customer queries and issues with professionalism, courtesy, andprecision, ensuring seamless and memorable travel experiences for every customer. D. Key Responsibilities - Achieve and maintain a Customer Satisfaction (CSAT) score of 93% or higher within three months. Ensure smooth and hassle-free travel experiences for all customers. Promptly resolve customer complaints within defined timelines to uphold service excellence. Respond to customer inquiries swiftly and professionally across calls, chats, and other communication platforms. E. Why Join SimplyTrip? Dynamic Growth Environment : Be part of an energetic and fast-paced startup shaping the future of Pan-India travel. Ownership and Responsibility : Take charge of diverse tasks, from customer interactions to payment processes and operational enhancements. Professional Development : Benefit from mentorship, leadership development, and opportunities for career advancement. Collaborative Culture : Thrive in a supportive and celebratory work environment that values contributions and rewards high performance. Fast-Track Promotions : High performers enjoy rapid internal growth opportunities. F. Skills Requirements: Experience : Minimum 1 year of experience in telephonic customer service or a related role. Education : Minimum 12th pass or equivalent (preference for candidates from an English medium background). Languages : Proficiency in English (written and verbal); knowledge of additional languages is a plus. Soft Skills : - Strong interpersonal and communication abilities. - High levels of empathy, patience, and a customer-focused approach. - Excellent multitasking and time management skills. - Experience in handling customer complaints and escalations. This role offers a unique opportunity to go beyond conventional customer service, allowing you to develop skills in leadership, process optimization, and operational management. If you are passionate about creating outstanding service experiences and seeking a challenging, rewarding role in a rapidly growing travel startup, SimplyTrip is the perfect place to grow your career. Join us on our journey to redefine travel experiences across India!

QUALITY ANALYST -TEAM LEADER Process-Voice Payroll-Bank/Insurance Payroll Location-Mahape Salary-8 Lakhs+Inc At least 2 years of call monitoring experience, preferably from Sales / Voice based environment Call 9137797705 Isha Required Candidate profile Participates in design of call monitoring formats and quality standards Suggests training needs and developments. Handling quality related escalations & taking action against the same on timely basis. Perks and benefits Medical Allowance + Daily Allowance

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9137797705 Isha hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9137797705 Isha hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 8080126356 Shilpa email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9022157571, 9773553319, 7738521154 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance(handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Team Leader Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9773553319 / 9022157571 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

CRT, Echannel, RIO - Fresher / Exp - 14.5 to 19.5k net Off role - Telesales Vashi - Fresher / Exp - 12.5k net/14.5k net, 5 TL from Outbound Ins sales background in any BPO, should know report making - KPI, KRA, shrinkage, attrition, SLA etc Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9022157571 Pooja www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Turbhe/Andheri/Vashi Process-Inbound Salary-Upto 5 Lakh(Depending On Interview and last Salary Day Shift Work From Office Call 9022157571 Pooja email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Bank is Hiring Customer Service Executive-Service Assurance (Calls and Social Media Handling) CTC: upto 5lpa max. Location:Andheri 90 % outbound 10 % Email & Chat Exp required- 1-5 yrs Shift- Rotational shift Call 8080126356 Shilpa www.hyfly.in Required Candidate profile Address query of Bank customers over calls and Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs www.hyfly.in Perks and benefits Medical Allowance + Daily Allowance

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8169642494 Riya hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

CRT, Echannel, RIO - Fresher / Exp - 14.5 to 19.5k net Off role - Telesales Vashi - Fresher / Exp - 12.5k net/14.5k net, 5 TL from Outbound Ins sales background in any BPO, should know report making - KPI, KRA, shrinkage, attrition, SLA etc Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9022157571 Pooja www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 9022157571 Pooja email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI,NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8779281301 Yogesh hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI,NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8779281301 Yogesh hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Handle Portfolio of Banks HNI Customer Build effective relationship with HNI customer Establish contacts with customer Identifying opportunities in the portfolio and cross-sell call 7738521154 Shilpa Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Handle Portfolio of Banks HNI Customer Build effective relationship with HNI customer Establish contacts with customer Identifying opportunities in the portfolio and cross-sell call 7738521154 Shilpa Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Attend visitors by greeting, welcoming, directing and announcing them appropriately Answer, screen and forward any incoming phone calls while providing basic information Receive and sort daily mail/deliveries/couriers Payroll-Bank Subsidiary Required Candidate profile Graduate with Around 3-4 years’ experience in Front desk High integrity with no adverse records in past The ability to work independently and in small teams www.hyfly.in call 7738521154 Shilpa

Des-Insurance Grievance Executive Payroll-General Insurance Co Location-Thane Wagle estate Salary upto 5.5 Lakh (depending on last ctc) Min 2 yrs exp in Handling Grievance / Insurance Escalations Call 9773553319 Simran hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Graduate/MBA - with 2 yrs Experience in BPO, BFSI, NBFC Voice support( Grievance / Insurance Escalations) Fluent English is a must 2 Rotational weekly offs provided Call 9022157571 Pooja www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Des-Insurance Grievance Executive Payroll-General Insurance Co Location-Thane Wagle estate Salary upto 5.5 Lakh (depending on last ctc) Min 2 yrs exp in Handling Grievance / Insurance Escalations Call 9773553319 Simran hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Graduate/MBA - with 2 yrs Experience in BPO, BFSI, NBFC Voice support( Grievance / Insurance Escalations) Fluent English is a must 2 Rotational weekly offs provided Call 9022157571 Pooja www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Designation :Deputy Manger Voice Payroll-General Insurance payroll Job Location-Nahur/Thane Process-Outbound Salary-Upto 3.5 Lakh Day Shift Work From Office Call 877928301 Yogesh email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile To guide customers to make payments before due date Retention of existing customer as per given monthly target To help customers with policy issuance To follow compliance and ethical business practice Perks and benefits Medical Allowance + Performance based Incentives

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM( Handle 3rd level Escalations) HNI Customer Support Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly off provided Call 9137797705 Ritika hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport