1263 Escalations Jobs - Page 20

Responsibilities: Handle customer queries across WhatsApp, Email & Social DMs, ensure quick resolutions, make follow-up/upsell calls, escalate issues, track FAQs, maintain brand tone, and meet KPIs like FRT, TAT, CSAT & conversions

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Chanchal- 9251688424

Role: Customer Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 1 year of experience in Customer Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya- 9084148502

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Job Description Position: Account Manager - UK Voice Process Location: On-site (Chennai T. Nagar) Shift: 1 PM to 10 PM IST / 2 PM to 11 PM IST Are you a highly motivated professional ready to take the next step in your career? Do you love helping customers, thrive in a dynamic environment, and have a passion for PropTech? If so, wed love to hear from you! As an Account Manager, you'll play a key role in our customer support team, acting as the primary point of contact for our customers. You'll be responsible for managing relationships, ensuring smooth communication, and providing top-notch support. International Voice Process Were looking for candidates with experience in international custo...

Hiring for International processes - voice 12th Pass Freshers can apply as well Must have good communication Salary up to 38k in hand + Incentives Location - Gurugram Should be comfortable with 24/7 shifts WhatsApp Srishti 8860454587 for more info Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp Srishti - 8860454587 to book your slot for the interview

SUMMARY Title: QA Inbound Voice Process (Customer Support) Location: Kolkata Shift: US Shift (Fixed) We are looking for an experienced professional to join as QA for Inbound Voice Process Customer Support. Key Responsibilities: Monitor performance, ensure SLA adherence, and maintain quality standards Provide regular coaching, mentoring, and performance feedback Handle escalations effectively and ensure seamless customer experience. Collaborate with stakeholders for process improvement and efficiency Requirements: Minimum 5+ years of experience in Inbound Voice Process QA Excellent communication and interpersonal skills Strong team management and problem-solving abilities Experience in BPO/Cu...

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Dear Candidate, Greetings From Teleperformance...!!! We have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and target-driven Support Voice Executives to join our travel support team. The role involves assisting customers with travel-related queries, promoting travel packages, and ensuring a seamless booking experience while meeting targets. Hiring: Customer Support Executive (Travel Support Voice Process) Requirements: Minimum 6 months experience in Customer Support (Voice) Excellent communication skills Comfortable with rotational shifts & week offs (including night shifts for males) 6 days working Location: Gurga...

Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepa...

ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr@7848820042 callhr@7829423175 call hr@7795311458 call hr@9343402211 call@7848820048 call hr@7848820047 call hr@7829423175 call@7848820045 call hr@779531...

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA CONTACT: Chanchal- 9251688424

In excel candidate should be good at pivot tables, vlookup ,hlookup conditional formatting and using filters Excellent in English email drafting 5 days a week hybrid model-3 days office& 2 days wfh Interested candidates plz call on 9267953621/9871818500

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL # HIRING FOR PART TIME JOB # CHAT PROCESS SO ANYBODY WHO IS LOOKING FOR PART TIME JOB THAT TO IN CHAT PROCESS CAN APPLY. LOCATION- NOIDA 62 PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Un...

Role & responsibilities Should have experience into escalation handling. Escalation management. Hands on experience into complaints management. Require female candidates. Preferred candidate profile

Customer Service Executive - Voice Process - International & Domestic Process Location- Marathahalli, Bangalore 0-5 Years Experience 2LPA - 4 LPA Immediate Joiners Note: Excellent Communication in English is mandate.

Seeking a skilled Chat & Email Support Agent Respond to customer inquiries, complaints & troubleshooting issues promptly Excellent written communication skills in English Typing skill min 40 WPM Rotational shifts If interested call Alveena 9651923395

Job Title: Executive Customer Support & Key Account Management Location: Noida, India About the Role: We are looking for a client-focused professional to manage key accounts and ensure excellent customer support. The role involves building strong client relationships, understanding requirements, resolving issues, and driving business growth through cross-selling and up-selling. Key Responsibilities: Act as the primary contact for key clients, ensuring smooth onboarding and support. Build and maintain strong client relationships across GCC. Handle client queries, escalations, and ensure timely resolutions. Collaborate with internal teams (to meet client needs. Ensure client satisfaction by de...