550 Escalations Jobs - Page 2

Hiring: US Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (247) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

Job Title: Client Success & Consultation Executive Location: Greater Noida (On-site) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future Deliver clear, professional email responses for inquiries, issues, and consultation Manage international customer queries via email, WhatsApp, and video calls Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection Book and manage appointments and trial bookings (virtual & in-person) Handle returns and exchanges , ensuring a smooth, empathetic process aligned with company policy Use the Ticket ID system to log, track, and resolve customer queries effectively Perform timely follow-ups for unresolved issues and ongoing cases Maintain a friendly, calm, and patient tone , even with high-touch or concerned customers Ensure top-notch English communication written and spoken, suitable for global clientele Multitask across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc. Provide personalized product consultations , helping customers find the right fit based on their needs Think proactively and solve problems independently where possible Requirements: 1–3 years of experience in customer service , preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera for video consultations (India & international) Tech-savvy with experience using customer service tools , Shopify, and CRM platforms Strong empathy, patience, and communication skills Ability to multitask and manage pressure during high-volume periods Familiarity with global customers’ expectations and time zones is a plus Why Join Us? Join a premium, fast-growing D2C brand with a loyal global customer base Be part of a collaborative and high-performance support team Gain exposure in international customer support and consultation Work in a modern and supportive office environment at our Greater Noida headquarters Training and development opportunities in luxury customer service Call to Connect: +91 9990470797

About the Team: The Care team at PayU Payments India serves as the frontline support for our customers, ensuring seamless resolution of payment-related queries and technical issues with empathy and expertise. Our dedicated professionals work round-the-clock to deliver exceptional customer experience while maintaining the highest standards of service quality and operational excellence. About the Role: The Social Media Escalation Analyst is responsible for managing and resolving complex customer issues that have escalated through social media channels. This role involves monitoring social media platforms, analysing customer sentiment, identifying critical escalations, and providing timely resolution to protect brand reputation. The position requires a deep understanding of social media dynamics, crisis management, and customer service excellence to enhance customer satisfaction and maintain positive brand perception across digital platforms. Responsibilities: Monitor and manage social media escalations across multiple platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) to identify and prioritize critical customer issues Analyze social media sentiment and engagement data to identify trends, patterns, and potential reputation risks that require immediate attention Collaborate with cross-functional teams including PR, legal, customer service, and management to develop comprehensive response strategies for complex escalations Track and report on escalation metrics including response times, resolution rates, sentiment improvements, and customer satisfaction scores Conduct root cause analysis of recurring social media issues to identify systemic problems and recommend preventive solutions Engagement with complainants and respond to customer queries & complaints via available mediums (Social media platforms, Emails, Calls) Requirements: Graduate (Bachelor’s degree), degree in communication, marketing is a + 2-4 years of proven experience in social media management, customer service, or crisis communication Demonstrated experience handling customer escalations in digital environments Experience with social media management tools and analytics platforms What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Urgent Hiring For "Email Support Executive" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Good communication is required 1 year experience is mandatory in banking or BPO Email drafting experience is compulsory

We are looking for an experienced Customer Relationship Manager to build and preserve trusting relationships with key customers. In this role, you will identify opportunities to grow our customer base, resolve customer complaints, and ensure maximum client satisfaction. You will also engage in proactive outreach, providing education, troubleshooting, and support to existing and potential clients. Requirements Bachelors degree in administration or a related field. 5-7 years of experience in a customer service role. Ability to communicate clearly and effectively with all customer bases. A positive attitude focused on customer satisfaction. Strong conflict resolution, negotiation, and de-escalation skills. Proven ability to function independently and within a team. Good documentation and record-keeping skills for customer interactions.

Read the jd properly and then do share the cv to our wats app team. share the cv to HR Rahul on 7503444444 Position: L3 Escalation Specialist Customer Service Location: Noida, Sector 63 Preferred candidate profile Grade: V7 and Above: Immediate joiners preferred We are seeking a highly skilled and analytical L3 Escalation Specialist to handle high-priority customer issues and ensure swift and satisfactory resolution. The ideal candidate will have a background in customer service (preferably e-commerce) with proven expertise in managing complex escalations independently and professionally. Key Responsibilities Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Coordinate with internal departments (logistics, tech, operations, etc.) to ensure timely resolution. Maintain comprehensive documentation of case resolutions in CRM tools. Provide feedback and recommendations to improve processes and reduce recurring issues. Ensure customer satisfaction through empathy, ownership, and clear communication. Required Qualifications & Skills Experience: Minimum 2+ years of experience in customer service. E-commerce background is highly preferred. At least 1 year of hands-on experience managing L3 escalations is mandatory. Education: Bachelors degree is required. CRM Tools: Proficiency in platforms like Zendesk, Freshdesk, or similar customer service tools. For More Details wats app your cv to HR Rahul on 7503444444

Job Title: Manager Customization Location: Chennai Department: Customer Relationship Management Reporting To: Head CRM Organization: DRA Homes Job Purpose: To lead and manage customer customization requests and ensure a seamless customer experience by effectively coordinating with internal teams, vendors, and clients. This role acts as a bridge between customers and project execution teams, ensuring that all modifications are executed as per customer expectations and within project timelines. Key Responsibilities: 1. Customization Management: Serve as a single point of contact for customers requesting unit customization.Coordinate with design, engineering, and execution teams to validate feasibility of customizations.Prepare and share customization quotes, drawings, and timelines with customers.Monitor execution of customizations on-site and ensure quality and compliance. 2. CRM & Customer Communication: Maintain proactive and professional communication with customers throughout the lifecycle.Address customer queries, issues, and feedback with prompt resolution.Manage post-booking interactions including welcome calls, documentation assistance, and progress updates.Conduct site visits and walkthroughs with customers. 3. Documentation & Reporting: Maintain accurate records of customization approvals, cost sheets, drawings, and customer communications.Generate periodic reports on customer satisfaction, pending customizations, and execution status.Ensure documentation complies with RERA and internal standards. 4. Coordination: Liaise with project managers, architects, vendors, and contractors to align customization timelines with construction milestones.Coordinate with finance and legal teams for agreement changes or payment updates related to customizations. Key Requirements: Education: Any Degree Experience: 4–10 years in Real Estate CRM or Customization roles. Proven track record in customer-facing roles and project coordination.

Lead, mentor and supervise a team of 8-10 sales callers to achieve individual and team sales targets Monitor team performance, analyze key metrics and publish regular performance reports Give regular feedback to team to improve product knowledge, sales techniques and customer handling skills Motivate and encourage team members to maintain high energy levels and focus on achieving targets Handle escalations and assist team members in resolving customer objections effectively Identify areas for process improvement and implement best practices to enhance team productivity Required Skills & Qualifications: Graduate / post graduate with 3 to 10 years of experience in tele sales, with at least 2 years in a team leadership role Proven track record of achieving and exceeding sales targets Strong leadership and people management skills Excellent communication, negotiation and interpersonal skills Ability to motivate and drive a sales team Ability to analyze data and can pull inference

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Hindi and English 6 Days working 1 Rotational Off immediate joining CTC upto 35k If interested call Pallavi 9343632026 Perks and benefits .

Providing complete information about the product to customer Solving all product or service related issues of the customers Preparing the Customer Service Guideline should have non voice exp Keeping a Record of the Customers Call @ Pallavi 9343632026

Hiring for the position of Executive CRM (Corporate Relationship Management) Job Description 1. Responsible for developing the corporate customer base for MDIndia Health Insurance Services. 2. Map the territory and maintain a strong pipeline of potential customers. 3. Establish Contacts with key persons at the corporate and understand the current levels of Health Insurance services and needs. 4. Develop strong relationship with Insurance Companies/Brokers. 5. Promptly attending Emails, Phone calls, Whats App messages of Clients. 6. Maintain proper MIS & Internal reports and present it to the management. 7. Ability to work independently, achieve targets and be absolutely result oriented. Skill Required : Excellent Communication Skills. Familiarity with Excel, Power Point, Word and an ability and interest in learning on the job. Candidates from TPA industry will be considered for the requirement. Interested candidates can share their updated resume to ta4@mdindia.com

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation Salary - 30% hike up to 6 LPA call namritha@7795311104 call misha@7848820042 call pooja@9886112704 7848820046 , 7829423175

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation call namritha@7795311104 call misha@7848820042 call ishitha@7829423175 call harshitha@7848820045 call pooja@9886112704 7848820046 , 7829423175

Hiring for Email Support Executive (Flipkart) | 3-month contract, extendable | 16K in-hand | 5-day week, rotational shifts | Must have i5, 8GB RAM, Win 11 system | Apply: gargi.sharma@tryorecruits.com | WhatsApp: 8209947032 Work from home House rent allowance Health insurance Provident fund Annual bonus

You will be a valuable addition to our service team as an experienced and technically proficient professional. Your expertise in electronics or service engineering, along with hands-on experience in troubleshooting, repair, diagnosis, and support of electronic products, will be essential for this role. Your responsibilities will include leading a service team, handling escalations, and ensuring efficient after-sales workflows to guarantee customer satisfaction. Your key responsibilities will involve performing detailed diagnosis, troubleshooting, and repair of electronic products, as well as guiding and managing a team of service engineers or technicians. You will be responsible for managing and enhancing after-sales service operations, resolving complex technical issues promptly, and collaborating with internal teams to optimize service workflows and documentation. It will also be crucial for you to maintain service documentation, technical manuals, and support guides, provide insights for continuous improvement in product servicing and customer support, and stay updated with evolving product technologies, particularly in camera hardware and related innovations. To be successful in this role, you are required to have a Bachelor's or Diploma in Electronics, Electrical Engineering, or a related technical field, along with a minimum of 5 years of hands-on experience in diagnosis, repair, assembly, or related functions. Your strong technical knowledge of electronics and service engineering principles, experience in team management and workflow optimization in a service environment, and familiarity with camera hardware and new product lines will be advantageous. Excellent communication skills and a customer-centric approach are also essential for this position. This is a full-time position that requires your presence in person at the work location.,

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3.5 to 4.25 LPA Contact for Further Details: Varsha- 9251688428

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary : Up to 3.5 to 4.25 LPA Contact for Further Details: Kamya 9084148502

Designation : Assocaite/Sr. Associate Exp. - 0 to 3 yrs Graduation is must Shifts : 24/7 Rotational Shift 5 days working , 2 days rotational off Both side Cab Contact - Divyanshi ( 8905115503 )

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call manish@7848820049 call mayur@9343402211

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working