945 Escalations Jobs - Page 2

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

Job Title: Assistant Manager Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 20+ customer service associates. Monitor daily performance, ensure adhe...

SUMMARY IndieTalent is a global recruitment and staffing solutions firm under the 2COMS Group . It connects skilled professionals with career opportunities across multiple countries while helping businesses access top talent worldwide. With expertise in domestic and international hiring, IndieTalent supports clients in sectors like IT, healthcare, engineering, education, and more. The company focuses on building long-term partnerships, ensuring the right talent fit, and enabling global careers.Job Title: Relationship Manager Location: Andhra Pradesh Company: IndieTalent (2COMS Group) About IndieTalent: IndieTalent is a global recruitment and staffing solutions firm connecting skilled profess...

SUMMARY IndieTalent is a global recruitment and staffing solutions firm under the 2COMS Group . It connects skilled professionals with career opportunities across multiple countries while helping businesses access top talent worldwide. With expertise in domestic and international hiring, IndieTalent supports clients in sectors like IT, healthcare, engineering, education, and more. The company focuses on building long-term partnerships, ensuring the right talent fit, and enabling global careers.Job Title: Relationship Manager Location: Hyderabad Company: IndieTalent (2COMS Group) About IndieTalent: IndieTalent is a global recruitment and staffing solutions firm connecting skilled professional...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:45k call muthamma@9886112583 call ashwin@7848820043 call kashish@7816842400 call aditi@7795311458

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Profile- Resolution Location- Noida Exp- min2yrs Package- upto32in-hand Skills- Handle escalated cases from the Customer Support team via email, call, or ticketing tools Anushika 9211073262 Required Candidate profile As a Resolution Associate, you’ll serve as the escalation point for complex customer concerns. You'll work cross-functionally to ensure accurate, timely, and empathetic resolutions.

Role: Manager / Senior Manager- IT & ERP Exp 10-15 Years Location: New Delhi / Gurugram Qualification: BE/B Tech/ BCA/ MCA Preferred Role Objective: We are seeking a highly skilled and experienced Manager of IT Infrastructure Administration to lead our IT infrastructure and support operations within our corporate environment. The ideal candidate will possess a comprehensive understanding of IT systems, infrastructure, and administration, with a proven track record of success in managing complex IT environments. Key Job Responsibilities: Deployment, Implementation and Customization of ERP Module Farvision Setup and configuration of new Projects/Business Units/Workflows etc. ERP data rectifica...

Requirements: Any Graduates & under Graduates can apply. Candidates should have 1 Year in BPO Should have excellent communication skills. Should be Fluent in English. Job Details: Work From Office Face to face/ Virtual interview Immediate joiners preferable. 27 CTC and 22 Take home salary. Day Shift 6 days working, 1 day rotational Week-off Work Location: Marathahalli, Bangalore If interested, share your resume to my WhatsApp or Call Ankita-7008220840

Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Any Graduates & under Graduates can apply. Candidates should have 1 Year in BPO Should have excellent communication skills. Should be Fluent in English Job Details: Work From Office Face to face/ Virtual interview Immediate joiners preferable. Day Shift 6 days working, 1 day rotational off 27 CTC and 22 Take home salary. Work Location: Marathahalli, Bangalore If interested share your resume to WhatsApp or Call Sushanth -8072409038

Role- Customer Support Executive Min- 0-2 Yrs Exp Into Customer Service Any Graduate CTC- 3.5 - 6.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and ...

We are looking for smart & young individuals to join our Banking process. Who should you be ? A graduate with good academic records and excellent written English skills & Comprehension skills. A dynamic personality with good communication skills. What do we offer ? A fast-paced environment to learn and grow. An opportunity to work with a leading bank in the industry. Competitive salary with lucrative quarterly bonus and exciting R&R Programs. Job Profile - - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platfo...

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and ...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9137797705 Isha email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Service Desk | Tech Support Any grad with min 1 yr exp in Troubleshooting/SD/AD/DNS/Tech Support CTC-Upto 4 LPA + Varaibles Immediate Joiner Night Shifts WFO-5 days working Excellent Communication required Contact-9521017693/9982833693

Job Title: Senior Executive Premium Credit Card Customer Service (Confidential Client) Job Description: We are hiring for a leading Financial Services organization (Confidential Client) for their Super Premium / HNI Customer Service team . As a Senior Executive Premium Credit Card Customer Service , you will be responsible for delivering exceptional service to high-value customers across multiple channels (voice, email, chat). The role involves handling escalations, ensuring adherence to process TATs, and coordinating with cross-functional teams to resolve customer issues. Key Responsibilities: Manage customer interactions for premium / HNI credit card customers across channels (Voice, Email...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211

Minimize fraud exposure and financial loss by identifying and acting on suspicious transactions via outbound customer calls Handle alerts and cases in accordance with the bank’s guidelines Escalate any emerging fraud trends or anomalies immediately Required Candidate profile Location: Turbhe, Navi Mumbai Payroll: No 1 Finance Open Positions: 10 Shift Timings: 7:00 AM to 10:00 PM (9 hours per shift) Salary Range: 23,000 Gross Call 9773553319 Simran www.hyfly.in Perks and benefits Medical Allowance + Daily Allowance

Candidates should be from BPO/BPM Background Only Diversity candidates can apply Telecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong inte...

Associate - Product Support Location: Gurgaon Functional Area: Operations Education Qualification: B. Tech, BCA, MCA/ Any Graduate Experience: 1-2.5 Years Key Responsibilities: • Respond to and log all inquiries received from clients via telephone, chat, email, or web site • Maintain detailed documentation and updating tickets for all incoming support requests in real-time • Keep well documented and updated case notes on all tickets daily • Provide daily communication to clients on outstanding ticket status • Identify, analyze, troubleshoot and resolve client service requests • Work as a team member to collaboratively resolve client requests and technical issues, partners and vendors. • Part...

Greetings from Inspiration Manpower !! We are delighted and pleased to inform you that your profile seems to be relevant for a requirement with our TOP MNC client. Please find below the details of requirements: Any Graduate / Under Graduate / Diploma Work From Office Minimum 1 year of experience in Customer Support 5 days of working Rotational off / Rotational Shift Fluency in English Location - Bangalore If interested and to apply, please revert with your updated resume. Thanks & Regards Huda Samrin HR Recruiter Inspiration Manpower Consultancy Pvt Ltd. PH: 7259027290 Email: recruiter14@inspirationmanpower.co.in Thanks & Regards Huda Samrin