1263 Escalations Jobs - Page 2

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Call Umar@7815882100 call kavya@7849020010 call akshatha@7848820050 call kashish@7816842400 call shaina@7848820047 call kim@7829423175 call harshitha@7848820045

Greetings from Ignites Human Capital Services Freshers-35k Experienced Experienced:50k call anjum@7795311458 call monica@9886112583 call suman@7848820047 call hr Anusha@7815982900 call aditi@7795311459

Greetings from Ignites Human Capital Services OPENINGS with TOP BPO Freshers Experienced Freshers 35k Experienced 50k call kashish@7816842400 call akshatha@7848820050 call mayur@9343402211 call hr Indu@7848820046 call hr aditi@7795311459

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

Hiring for Digital Banking Process! Blended Process UG/Grad with 1 yr of exp into International contact center (Voice) can apply Gurgaon Salary- Upto 40k in Hand , 5.80 LPA 5 days working/Both side cab 2 Roster off/Night shift Anjali :9354911705 Required Candidate profile Candidates should have super excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits MIV / Bonus Incentives

Thermosag India Pvt Ltd is looking for Manager to join our dynamic team and embark on a rewarding career journey Lead department operations and drive team performance Set objectives and manage cross-functional initiatives Ensure process efficiency and strategic alignment Monitor budgets and handle escalations Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer qu...

KRA A Customer Service Advisor for Customer Service Department based in Mumbai, who will be an integral part of the Customer Service Department Team and reporting to the Senior Manager Customer Service Department. Responsibilities: Your main responsibilities would comprise of: Provide customers assistance on requests received via Calls/Emails/Portal Booking Provide Customers with regular updates and service information. Coordinate updating of Customer database. Proactive identification of priority issues to curb escalation. Ensure coordination between all departments regarding Customer touch points(interface). Responsible to capture Customer feedback at various stages. Keep an overview of co...

GDRE Delivery Enablement Analyst, Professional Services, Full-time As a GDRE (Global Delivery Resourcing and Execution) Delivery Enablement Manager (DEM), you are in a role that is essential to the success of the Global Project Delivery at NetApp. You will deliver outstanding support services to our GDRE Associate Project Manager (APM), Field Project (PM) Manager (FPM), Financial Operations, Resource Managers (RM) and other project stakeholders, including working closely with a team of corporate based Business Analysts and internal IT teams as well as with the end users of the business systems and applications. This position requires strong process aptitude as well as customer support soft s...

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Call Umar@7815882100 call kavya@7849020010 call akshatha@7848820050 call kashish@7816842400 call shaina@7848820047 call kim@7829423175 call harshitha@7848820045

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8779281301 yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

This is an exciting opportunity to gain hands-on experience and rapidly develop your customer service and sales skills within the dynamic Travel and Tourism industry.

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Call Umar@7815882100 call kavya@7849020010 call akshatha@7848820050 call kashish@7816842400 call shaina@7848820047 call kim@7829423175 call harshitha@7848820045

As a housekeeping supervisor, your role involves maintaining the cleanliness of the hotel/backpacker hostel, including rooms, lobbies, public areas, restaurants, and all spaces to ensure the highest standards of hygiene, cleanliness, and service as per company guidelines. Your responsibilities will include: - Understanding the hospitality/hotel industry with extensive work experience - Understanding the company's operational standards and managing a hotel under a brand network - Familiarity with cleaning and sanitization procedures and timely cleaning, sanitization, and preparation of spaces for incoming guests - Maintaining cleanliness of public areas like lobbies, restaurants, restrooms, r...

Roles and Responsibilities Resolve critical CRM-related client issues with speed, and accuracy Coordinate with cross-functional teams to investigate and close escalations effectively. Track escalation patterns and perform root cause analysis to prevent recurrence. Communicate clearly with stakeholders, ensuring timely updates and resolution within SLAs. Recommend CRM process improvements based on client feedback and escalation insights. Competencies Required: Problem Solving Process Improvement Conflict Resolution Analytical Thinking

Customer Service Manager - Support Services-Customer Service End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissoce and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively S...

Conducttracking ofshipmentsofcustomers"(other thannational ional keyaccounts)shipmentsas perthe definedstandard operating procedures(SOPs) Identifycases oflatedelivery , nondelivery , returntooriginand relatedexceptionsand follow upactively forclosureasperthe definedprocedures; prepareand send updatestotheTeamLead Identify instances of held backshipments andconduct clearances withinstipulatedtimelines; prepareupdateson held backsandsendto theTeam Lead Obtain customer claim requests / escalations from contact center for delivery of shipments and conductrequisiteaction forclosure asperthe definedprocedures Conduct directhandlingofspecific customer complaintsand ensurefrequent followupsfor reso...

You will interact with people from all over the world and get the chance to work in a truly international organization The Team Leader for OTC (Order to Cash) within the Finance Service line is tasked with orchestrating and refining OTC operations, integrating both voice and non-voice processes to enhance Accounts Receivable efficiency This pivotal role requires adeptness in navigating the complexities of customer transactions, coupled with a deep understanding of finance processes, especially in the context of Order to Cash The role calls for analytical skills and problem-solving capabilities to address and pre-empt operational challenges Key competencies include a strong customer focus, le...

We are hiring for Customer care executive Language:- Bengali,Hindi,English Location : Noida Sec-63(work from office) Qualification :- Graduation fresher & Experience both can apply Contact HR Vanshika Saxena for more details:- 7042561305

Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating wi...

Manage the rebates process for assigned customers independently. Ensure claim/finance based rebates are validated & credits are processed on a timely basis. Monitoring the Deductions from customers & make sure that the deduction log is under control. Ensuring the SSA/FTS/ADHOC claims are validated and process through DM log. Monitoring DM log on regular basis and ensure to process the claims before deductions. Update the DM log. Assisting the controlling team with quarterly & monthly accruals. Handling the disputes with customers & ensuring the disputes are raised within specified timelines. Monitoring the case manager and ensure to have a case number for all claims. Providing insights/outco...

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. call hr kim@7829423175 call harshitha@7848820045 call hr@7795311458 call@9590882800 call@7829423175call@7848820047call@9343402211call@7848820042call@7848820045call@7848820049 call hr aditi@7795311458

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call kashish@7816842400 anusha@7815982900 shaina@7848820047 ruth@9590520040 call aditi@7795311459 call muthamma@9886112704 call pooja@9886112704 call hr indu@7848820046

Desired Candidate Profile 1 year of experience voice domestic and international Graduates,undergradutes Shift:Day shift Language:ENGLISH/hindi work location: whitefield call aishwarya@7795311104 call anjum@7795311458 call mayur@9343402211 call hr muthamma@9886112583