537 Escalations Jobs - Page 2

Provides forward thinking HR consultation on strategic and operational issues by proactively assessing work environment, culture, and identifying and implementing appropriate action. This may include developing and implementing programs in the areas of talent development, rewards/recognition, employee engagement or other initiatives to improve overall organization health and performance. Serves as the primary point of contact for employees and managers in the areas of employee relations, employee development, performance management, compensation, benefits, payroll, and policy/procedure related issues. Supports the annual salary and bonus planning process and provides input into the development of the annual Talent Plan. Provides employee and manager training including Performance, Planning and Development, Employee Engagement, Talent Assessment and Succession Planning and Leadership Development. Participates and/or leads Talent council meetings and supports talent initiatives across the function. Provides HR related data and reporting to leaders to promote data driven decision making and strategy development. Participates in corporate-wide HR service delivery improvement projects. Partners with Talent Acquisition Specialists to ensure the organizations recruiting needs are fulfilled.

The Supplier Chaser/ Expeditor is responsible for ensuring timely delivery of materials ensuring OTIF( On time in full) across all the PO components from suppliers. Location : Bengaluru, Mysore & Kuppam. (On Third Party)

Desired Candidate Profile 1 year of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049

Handle MD, CHO level escalations, work & resolve negative comments on social media within 48 hrs It includes inbound & outbound calling Salary-6 lakh Payroll - Bank Work locations - Andheri Call 9773553319 9082104424 Sanika www.hyfly.in Required Candidate profile Graduate with 1yr min ORM, Social Media Experience only can apply Should be flexible with 9-10hrs rotational shifts starting at 9am, 10am, 11am & 12pm Age limit: 34 yrs Current ctc not more than 5 lpa

Immediate Hiring for Process Associate Non-Voice Hindi, Telugu, Kannada, Candidates Only Can Apply ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Sr. Exe Asst Mgr - Hot Refining: CMR GreenTechnologies Limited CMR Group is India's largest producer ofAluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturingplants across the country, CMR has become the preferred supplier for many ofIndias largest automotive industry leaders. Since its inception in 2006, CMRhas consistently outpaced competition by focusing on delivering superior valueto its stakeholders. This value is driven by a strong commitment to technicaladvancements, quality enhancement, sustainability, and people-centric practices.We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering an enriching work environment is reflected in our recognition asthe 'Most Preferred Place for Women to Work' and as one ofthe Top 25 Mid-Sized Indias Best Workplaces in Manufacturing for 2025 by GreatPlace to Work. As CMRcontinues to chart its growth trajectory, we remain committed to innovation andexcellence. We are always looking for enthusiastic and dynamic individuals tojoin our team and contribute to our continued success. Position : FLO- Hot Refining Location:- Vanod & West location Job Band : A Designation : Sr.Executive/AM. No.of Posts : 2 Reporting to : Area Head - Hot Refining Qualification: Essential Candidateshould have full time degree or Diploma in Mechanical / Electrical / Metallurgyor a related field form any reputed institution. Desirable Degree/Diploma/Certification Course in Operation / General Management. Experience: Essential 3 to 5 years ofexperience in a hot refining or similar role within the refining ormanufacturing industry. Desired Strongunderstanding of refining processes and technology. Experiencewith process optimization and quality control in a refining environment. Excellentproblem-solving skills and the ability to troubleshoot complex technicalissues. Knowledgeof industry standards for refinery operations. Job Profile: Responsiblefor ensuring minimal deviation from " Process Monitoring Sheet " Overseehot refining operations of operators such as - Charging schedule, Fluxquantity, Alloying composition and addition of virgin alloy material etc.across Furnaces. Ensuresshift cost control, production, melt loss, dross production, recovery andquality targets Responsiblefor Quality report sign of basis spectrometry and visual checks, as well as ERPbooking Respondsto issue escalations during shift Coordinateswith maintenance to ensure availability of machine/equipments and smoothoperations during the shift Controlcorrection Ingotquality control and also control weight variation of ingots. Controlplant pollution Followall process parameter during process. CoreCompetencies: Qualitystandards Effectivecommunication Knowledgesharing and learning. ResultOriented. PreferredSkill :- Experiencewith implementing new technologies in a refinery setting. Knowledgeof environmental regulations and sustainability practices in refining. General Age-27- 30 years. CTC 3LPA to 6.5 LPA approx. Candidateshould not be frequent job changer. NoticePeriod- Joining period Max 30 Days. We can buy notice period, if required Location: Vanod : Survey No. 470 & 471, Village Vinod, Taluka Dasada, District Surendra Nagar, Gujarat 382750 Halol: 455/P1/P1, Village Kambola, Taluka- Savli, Vadodara, Gujarat, India-391510

Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Handle client's queries and concerns over emails, calls or chats. Update them on timely basis regarding their cases. Handle clients escalations. Maintain client's records.

Hiring! -International Process -Handle customer queries via inbound or outbound calls -5.5 days working/rotational shifts -Mohali and Chandigarh Location -immediate joiner -Min.12th is required Interested candidates can connect at 8264812719 for more details.

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

We have an excellent opening for voice process with our major International BPO Clients for the location of Bangalore. Job Requirements. Qualification: Any graduate / undergraduate / Diploma Note: P.G. candidates (Professional) are not eligible for Bangalore. Position: Adviser / Executive - Customer Support (Voice Process) Work Location: Bangalore : 0 - 8 yrs of Pick and drop provided. 1. Undergraduate / Any Graduate (Preferably (0-4) years of international calling experience)* 2. Excellent Communication Skills* 3. 24/7 work environment (Night / Rotational Shifts)* 4. 5 days a week* 5. Weekly offs Saturdays and Sundays* 6. Age criteria - (18-40) years* If interested please send your updated resume and feel free to contact us at below mention numbers .we have an easy hiring process. No recruitment fee. Contact person: Aditya - 9900024811 / 7259027282 / 7259027295 / 7760984460 / 9900024951

We are seeking a proactive and experienced Customer Service Team Lead to manage and mentor a team of Customer Service Representatives. In this role, you will oversee day-to-day operations, ensure the team meets performance goals, handle escalated issues, and drive continuous improvement in customer satisfaction and service delivery. Key Responsibilities: * Supervise, coach, and support a team of customer service representatives * Monitor daily operations and ensure smooth team workflow * Schedule shifts and manage coverage to meet service level targets * Set clear performance objectives and conduct regular one-on-ones and performance reviews * Track KPIs (e.g., response time, resolution rate, CSAT scores) and ensure targets are met * Handle complex or high-priority customer issues and complaints * Ensure timely resolution of escalated tickets with empathy and efficiency * Identify trends, root causes, and opportunities for improving service processes * Prepare and present regular reports on team performance and customer feedback * Communicate updates, policy changes, and company goals to the team * Propose and implement changes to increase efficiency, quality, and customer satisfaction Requirements: * Bachelor's degree preferred (Business, Communications, or related field) * 24 years of experience in customer service, with at least 1 year in a leadership or supervisory role * Strong leadership, coaching, and conflict resolution skills * Excellent communication and interpersonal skills * Ability to multitask and prioritize in a fast-paced environment.

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call kavya@7849020010 call suman@7848820047 call hr pooja@9886112704

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

We are seeking a skilled Security Audit professional with experience in the Manufacturing or Electronics Manufacturing industry. Candidates from the IT industry will not be considered. The role focuses on conducting thorough security audits, managing inventory controls, and ensuring compliance with device and material handling policies within a manufacturing setup. Key Responsibilities: Manage NPI (New Product Introduction) area segregation and conduct NPI perimeter audits to ensure strict access control. Audit various types of raw materials, verify critical material storage requirements, maintain critical material inventory audits, and track material movement accurately. Implement and monitor personal screening procedures and ensure equipment calibration standards are met. Oversee device control policy enforcement, conduct device inventory audits, validate IT approvals, and maintain detailed device control logs. Conduct material inventory control and perform regular audits to ensure compliance. Maintain track and trace (TT) control data for materials and devices. Provide TT training to cross-functional teams (CFT) and security teams, and support the implementation of related processes. Support application development, coordinate with IT teams, assist cross-functional teams, and handle escalation management. Required Profile: 6 to 13 years of relevant experience in security audits or material control within Manufacturing or Electronics Manufacturing industries. Strong knowledge of NPI processes, material storage protocols, device control, and inventory audit practices. Experience in conducting audits, maintaining control data, and enforcing compliance standards. Ability to train and guide cross-functional teams on security audit processes. Good coordination skills with IT and other support teams. Detail-oriented, with excellent documentation and communication skills. Note: Candidates with experience primarily in the IT industry will not be considered. If you have the required background and are looking to grow your career in Security Audit within a manufacturing environment, we encourage you to apply.

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced:40k call hr Mayur@9343402211 call hr shruthi@7816842400

Role & responsibilities The job roles and responsibilities are, Lead with empathy, ensuring each team member feels supported, included, and heard. Build strong, transparent relationships through regular 1-1s, honest feedback, and open dialogue. Identify development needs and provide coaching tailored to individual learning styles. Manage wellbeing proactively, creating a positive and engaging team environment. Handle performance issues with compassion and structure, supporting improvement rather than blame. Oversee daily operations, including shift readiness, team productivity, and real-time service delivery. Manage escalations professionally, supporting both clients and team members through resolution. Ensure agents understand and are aligned with SOPs, workflows, and client expectations. Work cross-functionally to remove blockers, streamline processes, and improve service outcomes. Monitor key performance indicators including CSAT, FCR, QA scores, and adherence metrics. Use coaching to reinforce excellent behaviors and address development areas constructively. Deliver regular feedback in a timely, respectful, and meaningful way. Participate in calibration sessions to ensure fairness and alignment on quality standards. Foster an environment of continuous learning, curiosity, and shared success. Recognize and celebrate both team and individual achievements. Actively involve the team in process reviews, encouraging suggestions for improvement. Support engagement initiatives including monthly incentives, team challenges, and service weeks. Preferred candidate profile: The below are the skills needed; Have excellent communication skills both written and spoken English Proven Team leadership experience in a contact centre or customer service team Strong coaching, mentoring, and interpersonal skills, with a focus on developing others.. Ability to analyse performance data and translate it into clear coaching actions. Experienced in managing hybrid channels (e.g. voice, WhatsApp, email). Comfortable with CRM systems, service dashboards, and reporting tools. Resilient, adaptable, and solutions-focused under pressure. Desirable- Knowledge of LEAN, Six Sigma Familiarity with Zoho Exposure to multi-location or hybrid service teams. Should be flexible with Rotational Shifts & rotational week offs.

Immediate Joiners Fresher/ Experienced !! * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Mahima @8954771188 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE @Mohali Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview .