1263 Escalations Jobs - Page 19

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre com...

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre com...

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts” when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and im...

Sr. Exe Asst Mgr - Hot Refining: CMR GreenTechnologies Limited CMR Group is India's largest producer ofAluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturingplants across the country, CMR has become the preferred supplier for many ofIndias largest automotive industry leaders. Since its inception in 2006, CMRhas consistently outpaced competition by focusing on delivering superior valueto its stakeholders. This value is driven by a strong commitment to technicaladvancements, quality enhancement, sustainability, and people-centric practices.We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering a...

Role & responsibilities To Handle L2 & L3 Escalation experience Preferred candidate profile L3 & L4 Escalation Experience Mandatory Feel free to connect with me Contact: 7400305311 Mail: abhaY1@hexaware.com

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 callhr@7829423175 call hr@7795311458 call hr@9343402211 Mayur 9343402211 Muthamma 9886112583 Indushree V 7848820046 Renuka 7483101122 Anusha 7815982900 s...

Role & responsibilities Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Understanding and striving to meet or exceed contact ...

Role & responsibilities Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Understanding and striving to meet or exceed contact ...

Serve as 1st Level of Escalation for Queries for Staff Check Individual Productivity & Accuracy Numbers updated in database Skills- Strong Communication/ Data Analytics Delivery of service level components, quality and productivity targets as per QEM

Active Directory, setup, upgrades, and troubleshooting Exchange on-premise upgrades, patching, and migration to Office 365 Azure WVD pool creation and updates VMware and Hyper-V host patching Microsoft Storage Replica setup Shift- 5:30 pm to 2:30 AM Required Candidate profile 2-4 years of experience in technical support or helpdesk roles (for L1). 4-6 years of experience in technical support or system administration roles (for L2).

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift . Graduate with minimum of 6 months of experience into BPO salary : upto 6.5lks For Scheduling An Interview(Walk in or virtual Mode) call Shobitha@7816042500 call Manish@7848820049 call soumya@8088720040 call hr muthamma@9886112583 call aditi@7795311459 walk in Interview Details: Your interview has been scheduled @ Ignites Human capital services. 4Th F...

Customer Service Exp- Min 2 yrs Package- upto 30-33k inhand Noida Skills- Good communication skills, Problem Solving,Query resolution. Anushika 9211073262 anushika.imaginators@gmail.com

We are looking for experienced and dedicated female Customer Support Executives, supporting Logistics operation.The role involves handling customer queries, order tracking, coordination and ensuring a seamless logistics experience for our clients.

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift . Freshers salary-30k Experienced salary : 50k For Scheduling An Interview(Walk in or virtual Mode) call Manish@7848820049 call soumya@8088720040 call hr muthamma@9886112583 call aditi@7795311459 walk in Interview Details: Your interview has been scheduled @ Ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J...

Job Title: Career Advisor Location: Indira Nagar, Bangalore Work Days: 6 days a week Work Timings: 9:30 AM 7:30 PM Age Requirement: Below 30 years Key Responsibilities: Provide academic guidance and support to enrolled students. Resolve queries and handle escalations in a professional manner. Work on student retention by ensuring satisfaction and engagement. Required Skills: Strong communication and problem-solving abilities. Student query resolution and escalation management. Retention and relationship management skills. Proficiency in English and Hindi

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & super...

Roles and Responsibilities Manage a team of customer service representatives to achieve SLA targets for AHT, CSAT, TAT, and NPS. Oversee daily operations to minimize shrinkage and attrition rates while maintaining high levels of quality. Develop strategies to improve KPIs such as SLA management, BPO operations, call center operations, rostering, escalations handling. Ensure effective communication with stakeholders through regular reporting on key performance indicators (KPIs). Contact - 9594690866 Neelam Shah

About Job Role Hiring for ORM || Complaint Management || Email Skills: Good Communication Skills Qualification: HSC/Graduate Experience : Min 6 months / 1 Year in Emal, ORM & Complaint Management Shift Timing: 24/7 Shifts Mode: Work from Office Week Off: 2 rotational week off Hiring Boundary 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath Contact Details Number : 7304635458 Email : RituKaurR@hexaware.com

- Skilled with Sales Techniques Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalations -Target Oriented Go the extra mile to meet sales quota Required Candidate profile Candidates should have decent communication skills Walk-in Interview Immediate joining Rotational Shift 5 days working Fresher & Experienced both can apply Minimum salary 15k Ms. Riya - 6398 009 438

Process : Risk Lead & Fraud Lead Exp : Min 7 years Location :Chennai Package : 10 LPA Shift : Rotational Cab : NO Regards, Bhuvana bhuvana@jobseeks4u.com

Academic Qualification- Graduation in computers /Post-Graduation in computers (preferred)/ B.Tech /MCA. a) Primary Skill Sets Hands on experience on windows, Linux AWS platform. Windows Client (WIN 7 10) and server (WIN SRV 2016 2019) Linux based server administration (Cent OS 8, 9 Ubuntu 18.4 20) and application management. FTP, SFTP, web server Like Apache Tomcat, Nginx. Handling escalation, managing IT infrastructure remotely. Working knowledge of common network monitoring tools, network analyzers and security utilities. Servers, NAS SAN administration, Application Software, Hardware Maintenance and configuration of servers. b) Secondary Skill sets Hardware and software fault detection an...

Were looking for an NMS Systems and Tools Developer to own and evolve our LogicMonitor-based observability stack. Youll drive platform administration, custom LogicModule development, automation, and integrations that improve uptime, performance visibility, and incident response. What you'll do and how youll have an impact Administer LogicMonitor at scale: devices, groups, collectors, RBAC, maintenance windows, and alert deduplication Build visibility: design high-signal dashboards and reports for real-time performance, availability, and capacity Tune signal-to-noise: implement alert policies, thresholds, and escalation paths that reduce false positives Develop LogicModules: customize DataSou...

Strong knowledge of post-sales processes including documentation, agreements, collections, and possession Proficiency in handling customer queries, grievances, and escalations with professionalism Experience in coordinating with internal teams (Sales, Legal, Finance, Projects) for seamless customer service Ability to analyze customer feedback and drive service excellence Skilled in CRM platforms, MS Office, and ERP systems for effective data management and reporting Strong communication, negotiation, and problem-solving skills Familiarity with RERA regulations and real estate compliance processes Hands-on experience in banking coordination, collections, and document handling Requirements Min...

Indian Bank is hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalations Outbound NRI Customer Service Virtual Care Officer Retail lability -outbound Sales Call 8169642494 Yogesh Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 9082104424 Sanika email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives