538 Escalations Jobs - Page 18

Des- Deputy Manager- Customer Service Escalations Payroll-Bank Payroll Handling Escalation Graduate fresher with exc com only apply BPO exp would be added advantage Salary:5 lakh + Incentive Work Location: Andheri Call 9022157571 Aditi www.hyfly.in Required Candidate profile Graduate Fresher or exp in voice process may only apply Should be comfortable to Receiving Escalations Call and solve issues on calls Age:34 yrs Inbound Escalations hyflyhr9@gmail.com Perks and benefits Medical Allowance + Daily Allowance

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356 / 9137797705 /9022157571 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356 / 9137797705 /9022157571 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Sr. Phone Banking Virtual Care Officer Classic on Phone HNI, Ultra HNI Support Service Assurance (handle 1st level escalations) Social Media Support-ORM Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8169642494 /9022157571 / 7738521154 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Designation: Deputy Manager - Voice Payroll-Bank Payroll Handling 1st Level Escalation Graduate with prior experience into Customer Service Salary Range : 4.5 lakh + Incentive Work Location: Thane Call 7738521154 Aditi hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Graduate with Min 1-5 yrs exp in voice process may only apply Should be comfortable to Receiving Escalations Call and solve issues on calls Age:32 yrs Inbound Escalations Perks and benefits Medical Allowance + Daily Allowance

Designation: Deputy Manager - Voice Payroll-Bank Payroll Handling 1st Level Escalation Graduate with prior experience into Customer Service Salary Range : 4.5 lakh + Incentive Work Location: Thane Call 7738521154 Aditi hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Graduate with Min 1-5 yrs exp in voice process may only apply Should be comfortable to Receiving Escalations Call and solve issues on calls Age:32 yrs Inbound Escalations Perks and benefits Medical Allowance + Daily Allowance

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9022157571 Pooja email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9022157571 Pooja email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9022157571 Pooja email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Designation: Deputy Manager - Voice Payroll-Bank Payroll Handling 1st Level Escalation Graduate with prior experience into Customer Service Salary Range : 4.5 lakh + Incentive Work Location: Thane Call 8169642494 Kavya hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Graduate with Min 1-5 yrs exp in voice process may only apply Should be comfortable to Receiving Escalations Call and solve issues on calls Age:32 yrs Inbound Escalations Perks and benefits Medical Allowance + Daily Allowance

Designation: Deputy Manager - Voice Payroll-Bank Payroll Handling 1st Level Escalation Graduate with prior experience into Customer Service Salary Range : 4.5 lakh + Incentive Work Location: Thane Call 8169642494 Kavya hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Graduate with Min 1-5 yrs exp in voice process may only apply Should be comfortable to Receiving Escalations Call and solve issues on calls Age:32 yrs Inbound Escalations Perks and benefits Medical Allowance + Daily Allowance

Designation: Deputy Manager - Voice Payroll-Bank Payroll Handling 1st Level Escalation Graduate with prior experience into Customer Service Salary Range : 4.5 lakh + Incentive Work Location: Thane Call 8169642494 Kavya hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Graduate with Min 1-5 yrs exp in voice process may only apply Should be comfortable to Receiving Escalations Call and solve issues on calls Age:32 yrs Inbound Escalations Perks and benefits Medical Allowance + Daily Allowance

Designation: Team Leader-Voice Process-2 Inbound 2 Outbound Payroll-Bank Payroll Job Location-Thane Salary-7.5 Lakhs+Inc EXP-Graduate with min 2 yrs team handling exp Into Voice Process only apply(on papers TL) Call 8169642494 Kavya www.hyfly.in Required Candidate profile Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members. Manage assigned division’s productivity to department/area SLA MUST have TL Exp Perks and benefits Medical Allowance + Daily Allowance

Designation: Team Leader-Voice Process-2 Inbound 2 Outbound Payroll-Bank Payroll Job Location-Thane Salary-7.5 Lakhs+Inc EXP-Graduate with min 2 yrs team handling exp Into Voice Process only apply(on papers TL) Call 8169642494 Kavya www.hyfly.in Required Candidate profile Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members. Manage assigned division’s productivity to department/area SLA MUST have TL Exp Perks and benefits Medical Allowance + Daily Allowance

Designation: Team Leader-Voice Process-2 Inbound 2 Outbound Payroll-Bank Payroll Job Location-Thane Salary-7.5 Lakhs+Inc EXP-Graduate with min 2 yrs team handling exp Into Voice Process only apply(on papers TL) Call 8169642494 Kavya www.hyfly.in Required Candidate profile Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members. Manage assigned division’s productivity to department/area SLA MUST have TL Exp Perks and benefits Medical Allowance + Daily Allowance

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8169642494 / 9022157571/9137797705 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8169642494 / 9022157571/9137797705 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9022157571 Pooja email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9022157571 Pooja email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9022157571 Pooja email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Turbhe/Andheri/Noida Process-Inbound Salary-Upto 6 Lakh(Depending On Interview and last Salary Day Shift Work From Office Call 9773553319 Simran email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Job Title: Customer Service Executive Location: Gurgaon Job Type: Full-time Salary: 25000 Experience: 1-3 years in customer service, preferably in e-commerce or the cosmetic industry. Job Summary: The Customer Service Executive will be responsible for handling customer queries, complaints, and order-related issues. They will also manage NDR (Non-Delivery Report) cases, coordinate with logistics partners, and ensure a seamless post-purchase experience for customers. The ideal candidate should have strong communication skills and a customer-centric approach. Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and chat regarding product details, order status, and return/exchange policies. Resolve customer complaints in a professional and timely manner. Assist customers in placing new orders, modifying existing orders, and tracking shipments. NDR Management: Monitor and analyze NDR reports from courier partners. Contact customers for order re-attempts and confirm delivery preferences. Coordinate with logistics teams to ensure timely order fulfillment and reduce RTO (Return to Origin) cases. Identify reasons for delivery failures and suggest solutions to improve the success rate. Order Processing and Issue Resolution: Handle refund, return, and exchange requests as per company policies. Collaborate with the warehouse team to resolve fulfillment issues. Ensure customers receive timely updates on their orders. Customer Feedback and Reporting: Collect and analyze customer feedback to improve service quality. Maintain detailed records of customer interactions and complaints. Prepare reports on customer service performance, including NDR resolution rates and customer satisfaction scores. Skills & Qualifications: Bachelors degree in Business Administration, Communications, or a related field. 1-3 years of experience in customer service, preferably in the beauty/cosmetic industry. Proficiency in CRM tools and e-commerce order management systems. Excellent verbal and written communication skills. Problem-solving ability and attention to detail. Strong coordination skills with internal teams and courier partners. Knowledge of marketplace operations (Amazon, Myntra, Nykaa, etc.) is a plus. Why Join Us? Opportunity to work in a fast-growing beauty and cosmetics brand. Competitive salary with performance-based incentives. Career growth opportunities in customer service and e-commerce operations. Collaborative and supportive work environment.

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM( Handle 3rd level Escalations) HNI Customer Support Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly off provided Call 8080126356 Shilpa hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM( Handle 3rd level Escalations) HNI Customer Support Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly off provided Call 8080126356 Shilpa hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM( Handle 3rd level Escalations) HNI Customer Support Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly off provided Call 8080126356 Shilpa hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport