1263 Escalations Jobs - Page 18

Must have Experience in a customer support role, email process, and complaint handling.

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 callhr@7829423175 call hr@7795311458 call hr@9343402211 Mayur 9343402211 Muthamma 9886112583 Indushree V 7848820046 Renuka 7483101122 Anusha 7815982900 s...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Role & responsibilities Lead the pre-sales process by gathering and analyzing customer requirements to develop customized solutions. Work closely with the sales team to qualify leads, conduct product demonstrations, and deliver compelling presentations. Prepare high-quality proposals, RFP responses, and sales collateral to address client needs and requirements. Act as a subject matter expert, providing technical and product expertise to support the sales team and address client inquiries. Cultivate and maintain strong relationships with key stakeholders, including customers, partners, and internal teams. Stay abreast of industry trends, competitive landscape, and emerging technologies to inf...

Hi Dear, We are hiring for Senior Customer Service Specialist role for Gurgaon Sector 48 Location. 5 days Work from office Night shift- ( 7 PM to 4 AM and 10 PM to 7 AM ) 2 way cab facility available in hiring zone Year of experience required- 5 to 8 Year If interested please share your resume to skakkar@peoplescout.com or 8077360738 Below are roles and responsibilities: 1. Ensure timely and accurate service delivery as per client standards 2. Ensure consistent productivity & and accuracy performance as per team requirements 3. Prompt response to queries from Internal or External stakeholders 4. Taking ownership of reporting work in the process 5. Review and suggest updates for Standard Oper...

HIRING FOR International Customer Service Executive -EXPERIENCED Need international voice Experiences CONTACT: HR Apoorva 7022226234 / can share Cv on Mention Number or call On 7022226234 Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Only Bangalore Eligibility: - Graduate/Undergraduate degree Candidates with 0-12 months of international voice process or Chat experience are welcome to apply for this role Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation:...

Manage customer complaints/issues that frontline agents or supervisors cannot resolve. Provide quick, effective, and customer-focused solutions

SUMMARY Service Delivery Manager Technical Support (Voice, BPO) We are looking for an experienced professional to join Technical Support (Voice, BPO) operations team in Chennai (Australian Shift). This role is best suited for candidates with strong expertise in service delivery, team leadership, and client management within a BPO/technical support environment. Position: Service Delivery Manager Technical Support (Voice, BPO) Location: Chennai Shift: Australian Shift Experience: 12+ years in BPO / Technical Support operations Key Responsibilities: Lead and manage the technical support voice process team to ensure seamless service delivery. Handle end-to-end delivery management for technical s...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift . Freshers salary-30k Experienced salary : 50k For Scheduling An Interview(Walk in or virtual Mode) call Manish@7848820049 call soumya@8088720040 call hr muthamma@9886112583 call aditi@7795311459 walk in Interview Details: Your interview has been scheduled @ Ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 callhr@7829423175 call hr@7795311458 call hr@9343402211 Mayur 9343402211 Muthamma 9886112583 Indushree V 7848820046 Renuka 7483101122 Anusha 7815982900 s...

Role: Customer Support - Voice Process Freshers and experienced both can apply For experienced; Required minimum 1 year of Customer Service experience Languages Required: English and Hindi Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : For fresher- 20k Take home ; 25k CTC For exp- 23k Take home; 27k CTC Contact: Varsha- 9251688428

Role: Customer Support - Voice Process Freshers and experienced both can apply For experienced; Required minimum 1 year of Customer Service experience Languages Required: English and Hindi Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : For fresher- 20k Take home , 25k CTC For exp- 23k Take home; 27k CTC Contact: Zainab- 9251688430

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper MUST Banking Voice Process Exp * Rotational Shifts *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Openings for Customer Service ( International Email Process ) Skills - Excellent English communication Education - 12th Pass/Graduate Days of Working - 5 Days Weekoff - 2 Days Rotational Shifts Window - 24/7 (9 Hours) Mode - Work From Office Salary - 33k Inhand Thanks, Regards HR Nilambari 7738247236

Act as first point of contact for ass assign clients. Address employee & HR queries. Attend emergency cashless calls. Support clients with Wellness activities. Maintain EB portal- client assure for assigned clients.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Were Hiring: Customer Service Investigator (Full-Time, Permanent) Location: Gurgaon Sector-48 (Work from Office) 5 Days Working (Rotational Shifts), Night Shift Are you passionate about solving customer challenges and ensuring exceptional experiences? Join us as a Customer Service Investigator (CSI), where youll act as a vital link between customers and internal teams. What Youll Do: • Manage and resolve customer escalations for the Brand. • Track, report, and analyze escalation trends. • Provide customer-friendly solutions and updates. • Collaborate across departments to ensure timely resolution. • Manage offline queues within SLA timelines. What Were Looking For: • Strong background in cus...

Were Hiring: Customer Service Investigator (Full-Time, Permanent) Location: Gurgaon Sector-48 (Work from Office) 5 Days Working (Rotational Shifts) Are you passionate about solving customer challenges and ensuring exceptional experiences? Join us as a Customer Service Investigator (CSI), where youll act as a vital link between customers and internal teams. What Youll Do: • Manage and resolve customer escalations for the Brand. • Track, report, and analyze escalation trends. • Provide customer-friendly solutions and updates. • Collaborate across departments to ensure timely resolution. • Manage offline queues within SLA timelines. What We’re Looking For: • Strong background in customer servic...

Hiring – Email Support *Location: Airoli, Mumbai *Eligibility: • Graduate • Fresher / Min. 1 yr in Customer Service Email • Good English Communication *Shifts: Day • 5 Days Working | 2 Rotational Offs *Salary: Up to 3 LPA HR Krapanshi 9111762733 Required Candidate profile • Graduation mandatory • Freshers OR Minimum 1 year experience in Customer Service • Excellent English communication skills • Must provide all educational & experience documents • Immediate Joining.

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurr...

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurr...

Required Experience: Minimum 1 Year in International Voice Support Customer Service Process Type: Voice Only Graduates CTC: Up to 5.75 LPA+ Variables Location: Bangalore Immediate Joiners Only 24*7(US Shifts) 2 Way Cab Contact 8769866443 Neha

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

As a global leader in cybersecurity, CrowdStrike is dedicated to protecting the people, processes, and technologies that drive modern organizations. Since 2011, the mission of CrowdStrike has been to prevent breaches and redefine modern security with the most advanced AI-native platform. Customers from various industries rely on CrowdStrike to maintain the security of their businesses, communities, and lives. CrowdStrike is a mission-driven company that fosters a culture empowering every employee to take ownership of their careers. The company is always seeking passionate individuals with a strong focus on innovation and a deep commitment to customers, the community, and each other. If you a...