1263 Escalations Jobs - Page 17

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Kannada and English 6 Days working 1 Rotational Off immediate joining CTC upto 35000k If interested call Mitali 9454460486 Perks and benefits .

SUMMARY Title: QA Inbound Voice Process (Customer Support) Location: Kolkata Shift: US Shift (Fixed) We are looking for an experienced professional to join as QA for Inbound Voice Process Customer Support. Key Responsibilities: Monitor performance, ensure SLA adherence, and maintain quality standards Provide regular coaching, mentoring, and performance feedback Handle escalations effectively and ensure seamless customer experience. Collaborate with stakeholders for process improvement and efficiency Requirements: Minimum 5+ years of experience in Inbound Voice Process QA Excellent communication and interpersonal skills Strong team management and problem-solving abilities Experience in BPO/Cu...

Role & responsibilities Coordinate with IT teams to troubleshoot incidents, minimizing business impact, and communicate updates to stakeholders. Identify and analyze root causes of incidents to prevent future occurrences and enhance service quality. Facilitate investigations, document findings, and implement corrective actions. Oversee the change management process, ensuring all changes are planned, assessed, approved, and documented, including post-implementation reviews. Coordinate with teams to evaluate risks and impacts of changes on IT services. Develop and maintain reports and dashboards to track performance metrics for incident, problem, and change management and fulfil reporting requ...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift . Graduate with minimum of 6 months of experience into BPO salary : upto 6.5lks For Scheduling An Interview(Walk in or virtual Mode) call kashish@7816842400 call Shobitha@7816042500 call Manish@7848820049 call soumya@8088720040 call hr muthamma@9886112583 call aditi@7795311459 walk in Interview Details: Your interview has been scheduled @ Ignites Human...

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 9082104424 Sanika email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Hiring for Multiple locations in Delhi NCR Profile : Customer Voice support (international) Salary upto 48k 5 days working Both side cabs Rotational Shifts Call or Whatsapp @ HR Neeraj: 9315231503 HR Diksha: 7650019021 HR Priyanka: 9816787033

THANE LOCATION *Customer service - Voice process* Eligibility criteria - Graduation mandatory Experience - 2 years experience required in shopping/logistics domain OR Shipping/Logistics experience with partial customer service experience would do Required Candidate profile Salary - up to 35k in hand (based on last drawn) Follow IBU boundaries DOJ - Immediate joiner

THANE LOCATION *Customer service - Voice process* Eligibility criteria - Graduation mandatory Experience - 2 years experience required in shopping/logistics domain OR Shipping/Logistics experience with partial customer service experience would do Required Candidate profile Salary - up to 35k in hand (based on last drawn) Follow IBU boundaries DOJ - Immediate joiner

THANE LOCATION *Customer service - Voice process* Eligibility criteria - Graduation mandatory Experience - 2 years experience required in shopping/logistics domain OR Shipping/Logistics experience with partial customer service experience would do Required Candidate profile Salary - up to 35k in hand (based on last drawn) Follow IBU boundaries DOJ - Immediate joiner

SUMMARY Service Delivery Manager Technical Support (Voice, BPO) We are looking for an experienced professional to join Technical Support (Voice, BPO) operations team in Chennai (Australian Shift). This role is best suited for candidates with strong expertise in service delivery, team leadership, and client management within a BPO/technical support environment. Position: Service Delivery Manager Technical Support (Voice, BPO) Location: Chennai Shift: Australian Shift Experience: 12+ years in BPO / Technical Support operations Key Responsibilities: Lead and manage the technical support voice process team to ensure seamless service delivery. Handle end-to-end delivery management for technical s...

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 4 LPA + Variables WFO-5 days working Night Shifts Location-Hyderabad/Bangalore/Pune Immediate Joiner Contact - Divyanshi (8905115503 ) Perks and benefits Both Side Cab Allowances and Incentives

Title : Customer Support Executive Operations (Enterprise Support) (Off-Role) Experience : 0 - 3 Years Roles and Responsibilities : As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) You would be responsible for the various activities that would fall under the campaigns that we run for our Client companies. This would entail tele-engagement with the Stockists/ retailers, collection of stock and sales statements, Distributor on-boarding for the p-connect, training and on-boarding ...

Greeting from Niva Bupa! Location - Noida Department - Grievance Designation - Sr Executive Salary - INR 34K in hand Experience - 2-3 Years of experience into grievance handling Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases. Role & responsibilities Priority handling of escalation basis the source of it has been reported from Correct classification as complaints/service issues Time bound update on the case details to management Quality of responses-completeness and correctness Resolution TAT is adhered without extension of timelines No escal...

Hello, Greeting from Kotak Life Insurance!! Job Location - Goregaon East Job Role - Quality Analyst Contact Person - 8369252270 (Sangita Mandal) Interested candidate can share their resume at "kli.sangita-manadal@kotak.com" KEY RESPONSIBILITIES: Conduct quality evaluations on pre-defined quality parameters Share qualitative feedback Publish desired & required reports Conduct process audits to ensure the overall health of the process. Undertake sample detractor calling in NPS to check VOC of customers and suggest for improvements, if any Conduct calibration Suggest & conduct/ Facilitate any trainings if need be for your process. Basis the quality evaluations conduct Plan of action Conduct moc...

Job Title: Operations Manager Department : Parking Operations Location : CIAL (Cochin International Airport), Kerala Company : Gateway Group Position Summary: We are seeking a dynamic and experienced Operations Manager to oversee and manage the day-to-day operations of our parking facility at Cochin International Airport (CIAL) . The ideal candidate will ensure efficient parking operations, superior customer service, staff management, and compliance with safety and regulatory requirements. Key Responsibilities: Manage and supervise all aspects of daily parking operations at CIAL. Lead, train, and supervise a team of parking attendants, supervisors, and support staff. Ensure high standards of...

NTT DATA - Hiring for Customer Service Investigator - French in Gurgaon Interested candidates may share your CV on whatsapp @ 8881551615 Position Title: Customer Service Investigator Status: Full-Time, Permanent- Both side cabs Shift: 5 Days Working - 2 Week-Offs Hours: Rotational Shift Banking Operation Position Overview: The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/Presidents Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure ...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Kiran www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Responsible for Sales Turnover, Customer Experience till conversion. • Responsible for building loyal network of influencers for business generation. • Scouting for Opportunities to reach out to End Consumers through various Sources and increase business in the most cost effective way. • Own up the Customer Journey and Experience from Lead to conversion. • Multitasking abilities to manage relationship with diverse influencers and stake holders (Interior designers, Kitchen studios, Bath stores and Trades). • Exhibiting achievement orientation (targets) and execution excellence (sales tools, systems, process adoption) • Understand Competition Offerings and constantly raise the bar of customer ...

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift . Graduate with minimum of 6 months of experience into BPO salary : upto 6.5lks For Scheduling An Interview(Walk in or virtual Mode) call kashish@7816842400 call Shobitha@7816042500 call Manish@7848820049 call soumya@8088720040 call hr muthamma@9886112583 call aditi@7795311459 walk in Interview Details: Your interview has been scheduled @ Ignites Human...

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...