945 Escalations Jobs - Page 17

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

Head of Support - Hiring For one of the service based company. 5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

TOP MNC at GURGAON is hiring EXPERIENCED Candidates for INTERNATIONAL VOICE PROCESSES No of Positions: 76 Salary: 24K to 35K Inhand + Both side cabs & Other allowances Salary: Upto 35K + incentives Qualification: Graduates & Undergraduates Should have excellent communication skills Should be okay for Evening/Night Shifts ( Cabs available) Please contact immediately for more details Sr HR Ranjan - 8586942554 ( Call & WhatsApp your basic details/Resume) Email: ranjansahakne3@gmail.com NO CHARGES

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance whe...

Role & responsibilities • Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile • People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people manageme...

Greetings from Ignites Human Capital Services Freshers Experienced Freshesher-30k Experienced:50k call kavya@7849020010 call ruth@9590520040 call suman@7848820047 call hr pooja@9886112704

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call ruth@9590520040 call hr kavya@7849020010 kavya@7849020010 anusha@7815982900 suman@7848820047 ruth@9590520040

JOB DESCRIPTION Position: International Assistance Coordinator (Travel) Position reports to: Operation Manager Location: Andheri, Mumbai Experience: 20 % Voice 80 %-85% email 2 + years in customer service/referral specialist and/or call center experience Travel, Healthcare, Insurance, Hospitality, Assistance Agency exposure preferred Roles & responsibility: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Ability to speak in English and Hindi Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies. Implement policies and procedures related to the flow of in...

As a member of our team, your main responsibility will be to provide support to the sales team by understanding customer needs and requirements. You will collaborate closely with the sales team to conduct product demonstrations and presentations in order to showcase the value of our solutions. Your technical expertise will play a crucial role during sales pitches and proposals, helping to analyze customer requirements and propose tailored solutions. In addition to pre-sales support, you will also be involved in post-sales activities to ensure customer satisfaction. This includes troubleshooting technical issues, providing ongoing support, and delivering training to customers on product usage...

As the Director of Product Support, you will play a crucial role in enhancing customer experiences and driving business objectives through the development and execution of a comprehensive support strategy. Your responsibilities will include leading and managing multiple support teams, collaborating with stakeholders, and ensuring effective communication among internal and external parties. To excel in this role, you should have a Bachelors or Masters degree in business, engineering, or a related field, along with at least 13 years of experience in Product Support (L1 & L2) with a minimum of 3 years in leadership positions. Your track record should demonstrate your ability to manage multiple ...

Urgent Hiring For "Email support associate" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 2.5 LPA - 3 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Good communication is required 1 year experience is mandate in banking or bpo Email drafting experience is compulsory

Teleperformance is hiring for young talents/ Immediate joining Requirements for Ecommerce Work from home: Requirements: Should have excellent communication skills. Should be fluent in English Must have minimum 1 Year of experience Customer support. Job Details: Work From Home. Virtual interview. Immediate joiners preferable. Day Shifts 24/7. 6 days working, 1 days rotational off. Salary - 23000 CTC System Requirement: Laptop- i5 processor, 8GB, Windows 10 WIFI- 50 MBPS USB headset If interested send me your resume through WhatsApp - 7619331123

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Business leads generation.Regular follow ups with business lead.Should be good in presentation/demonstration (Software).Self-Motivated and enthusiasm for work.Co-ordination with the clients regarding their regular requirements & issues.Generate leads through reference, through Internet, through Newspaper etc.Taking regular feedback from clients about the services, they are using from our company.Providing initial customer support.Smart to handle clients escalations, pressure and team.Should be smart enough at the time of bargaining with clients.Should have good English Language communication (Compulsory).Ready to learn new business ideas.Should have quick grasping power.There is no door to d...

Customer Service Escalation Inbound Grade E1/E2 KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Responsible for handling Customer Queries via calls 2. Responsible for resolving the queries of investment products. 3. Identify customers needs on every requirement with quick response time. 4. Handle the complaints and enquiries of customers. 5.Communicating with customers through various channels. 6. Acknowledge and resolving customer complaints SKILLS & KNOWLEDGE 1 . Experience of 6 month and above in Customer Service will be considered 2. Should have Excellent communication, writing, typing & presentation skills. 3. No Night Shift & No Field job Share resume on: smruti.kadam@kotak.com

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation prot...

Greetings from Ignites Human Capital Services SPOT OFFERS WITH INFOSYS(UK SHIFT) salary 45k SPOT OFFERS with ACCENTURE salary 7lks Concs-salary 45k Hi, Your interview has been scheduled @ ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078. Near to LEVELS PUB JP NAGAR 4th phase Meet kavya kavya@7849020010 ruth@9590520040

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Experienced:45k call harshitha@7848820045 suman@7848820047 anusha@7815982900 call indu@7848820046

Bulk Hiring of Freshers & Experienced candidates for a TOP MNC located Noida No of Openings: 110 Salary: 17.5 K In hand + 23.5 K In hand + Incentives Hiring for Premium Voice Processes Graduates & Undergraduates can apply Looking for Immediate Joiners. Freshers & Experienced candidates can apply. Day Shift for Female candidates Evening Shift for Male candidates --------------------------------------------------------------------------------- CONTACT IMMEDIATELY EASY 1 DAY INTERVIEW Senior HR Manisha - 9541651940 ( Call & WhatsApp) Email: manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to...

Exp Required: Minimum 1 Year in International Voice Support Process Type Voice International Graduates Only CTC: Up to 5.75 LPA +Variables Location: Pune /Bangalore Immediate Joiners Only Shifts: 24/7 (US Shifts) 2 Way Cab Contact 8769866443 Neha

ATM Monitoring : Oversee and monitor ATM operations at the regional level to ensure smooth functioning. 24x7 ATM Uptime Management : Ensure that all ATMs operate round the clock by coordinating with local bank officials for any issues or support. Vendor Coordination : Communicate and coordinate with all vendor partners (custodians and service engineers) to resolve any major issues related to ATM functioning. Issue Escalation & Resolution : Act as the central point of contact for escalating unresolved or critical ATM-related problems and ensure timely resolution. Billing & Payments : Prepare and share monthly invoices with the CMC Bank Regional Officer and follow up for payment processing Des...

SUMMARY This is a remote position. Hiring for Tamil/Kannada speakers for Customer Support- Work from home Location: Pan India Permanent Remote Salary: 14,000 16,000 in-hand + Avg 6,000 Incentives Experience: Freshers & Experienced welcome Industry: Real Estate / Prop Tech Key Responsibilities: Handle inbound & outbound calls with paid customers Understand requirements & assist with real estate services Coordinate internally to ensure timely service Address escalations and drive customer satisfaction & renewals Maintain call records via CRM tools Requirements 10th/12th/grad/master can apply Fluent in English + Tamil / Kannada Excellent communication & interpersonal skills Basic computer skill...