1263 Escalations Jobs - Page 16

Greetcustomers andoffer excellent customer service from intake to release of their vehicles. Determineanddiagnose car issues based on customer description and vehicle condition. Stakeholder management, CX handling, ticket management and Warranty handling Responsiblefor handlingcustomer escalations at city level Drivingbetter customer experience with instant resolution at the time of delivery Ensuringprocess and policy adherence across the function so that CX experience is not impacted Understanding customer expectations in various aspects and sharing the same with central team

Hiring for International Customer Service Representative|| Freshers & Experience|| International Customer Support -Voice/Semi Voice/Non-Voice Mode: Work from Office. Shift: Rotational Shift. Location Hyderabad & Bengaluru. Qualification: Any Graduate. Cab Facility. Salary: Voice : fresher - 3 LPA. 6 months 18 months - 3.4 LPA Above 18 months - 4.2 LPA Semi Voice :15000 in hand. Non Voice: 12000 in hand. Key Requirements & Responsibilities: Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM...

Role & responsibilities Working towards resolution of customer concerns and closing loop with customers Attending cases which are from MDs Desk / Other Senior Management of the Organization Liaise with Department / Division Heads and be a customer advocate in resolving the cases Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed. Preferred candidate profile Has customer centricity (Keeps the Customer First) in all perspective Has good communication skills (written and verbal) Has sound process / product knowledge Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation

Key Responsibilities: • Respond to and log all inquiries received from clients via telephone, chat, email, or web site • Maintain detailed documentation and updating tickets for all incoming support requests in real-time • Keep well documented and updated case notes on all tickets daily • Provide daily communication to clients on outstanding ticket status • Identify, analyze, troubleshoot and resolve client service requests • Work as a team member to collaboratively resolve client requests and technical issues, partners and vendors. • Participate in group discussions, meetings, work teams, and company staff meetings and events. • Provide first level customer support including troubleshooting...

Job Title: Team Leader - Escalations/Customer Support Location: Gurugram 6 days Working Point of Contact: Rohan.aggarwal@spinny.com or connect with us at +91-8076997061. Role Overview: We are looking for a Customer Support Team Leader to lead a high-performance support team focused on delivering exceptional service to our customers. This role is best suited for someone who has experience managing large operations teams and thrives in a dynamic environment requiring cross-functional coordination. Key Responsibly Included: Lead and manage a team of 10+ customer support agents to ensure high-quality, timely, and efficient resolution of customer queries. Drive operational excellence by monitorin...

Responsible for Sales Turnover, Customer Experience till conversion. • Responsible for building loyal network of influencers for business generation. • Scouting for Opportunities to reach out to End Consumers through various Sources and increase business in the most cost effective way. • Own up the Customer Journey and Experience from Lead to conversion. • Multitasking abilities to manage relationship with diverse influencers and stake holders (Interior designers, Kitchen studios, Bath stores and Trades). • Exhibiting achievement orientation (targets) and execution excellence (sales tools, systems, process adoption) • Understand Competition Offerings and constantly raise the bar of customer ...

Department: Client Operations About the Role Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients, delivering world-class customer service with your experience and troubleshooting in ad technology-related areas. As PubMatic’s products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and is ready for broad adoption. What You'll Do Manage account setup & maintain accounts on the PubMatic system. Ensure on-time execution of technical integrations and deliver service excellence during imple...

TOP 1 MNC, located at Gurgaon is hiring for 600+ candidates for the Voice & Chat process. Location : DLF Phase 3 / Udyog Vihar (Gurgaon) Voice & Chat Processes are available. Discuss with the recruiter as per your preference. Chat Process ----------------------- Freshers = 15K inhand Experienced = Upto 31K Inhand Voice Process ------------------------ Freshers = 20 -30K inhand Experienced = 24 to 45K inhand Should be okay for International shifts. Both side cabs are available Sat & Sun are fixed off Should have excellent communication skills CONTACT IMMEDIATELY Senior HR Ranjan - 8586942554 Mail id : ranjansahakne3@gmail.com NO CHARGES

Job Title: Customer Support Associate Full Time (WORK FROM OFFICE) Location: Jopling Road, Hazratganj Salary: 13,000 to 15,500 (in-hand, with no deductions) Working Hours: 9 hours login + 1-hour break 6 working days/week, with 1 rotational week off Shift Timings: Rotational shifts (Day, Evening, Night, Midnight) Female: Day rotational shifts Male: Evening, Night, Midnight shifts Key Responsibilities: Efficiently handle and resolve customer inquiries. Provide excellent support through both chat and voice processes. Strong interpersonal skills with the ability to engage with customers in a friendly and effective manner. Strong decision-making ability, especially when working under pressure. Ke...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211 Mayur 9343402211 Muthamma 9886112583 Indushree V 7848820046 Renuka 7483101122...

We are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety, challenges, and autonomy. As an Escalation specialist your responsibility will be for supporting and managing escalation by following protocol and solving the problem quickly and with clarity while maintaining the relationships between customers and departments. Responsibilities & Duties Handle Inbound/Tickets of the customers via Inbound/L2 team i...

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE Note:Rotational Shift Note:Rotational OFF call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 9082104424 Sanika email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. A Group Leader is an entry level management and technical position whose job is to ensure a high level of PTC customer satisfaction by ensuri...

Our world is transforming, and PTC is leading the way Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business Our people make all the difference in our success Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible A Group Leader is an entry level management and technical position whose job is to ensure a high level of PTC customer satisfaction by ensuring the...

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. A Group Leader is an entry level management and technical position whose job is to ensure a high level of PTC customer satisfaction by ensuri...

Customer Support | Int. Voice Process Any Grad with min 1 yr exp in Customer Service/Int Voice CTC-Upto 5.75 LPA + Variables + Allowances WFO-5 Days working Night Shifts Notice- 0-60 days Excellent Comms Required Contact- HR Jyoti:9982833693

Role & responsibilities To Handle L2 & L3 Escalation experience HSC / Graduate Minimum 6 months of complaint management experience Strong communication skills Proficiency in using social media platforms Preferred candidate profile L3 & L4 Escalation Experience Mandatory Flexibility to work in Shifts timings- 24/7 Shifts Week Off - 2 rotational week off Salary would be based on your last drawn CTC If Interested share your contact or share your resume on 8657971384 Mail - JuiliD@hexaware.com

Process Trainer: 3+ Years of Total Experience with 1 Year As A Process Trainer in BPO * Train customer service team on e-commerce processes, risk & fraud management. * Ensure compliance with industry standards for risk control and fraud prevention.

Sr. Exe AM Hot Refining: CMR Green Technologies Limited CMR Group is India's largest producer of Aluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturing plants across the country, CMR has become the preferred supplier for many of Indias largest automotive industry leaders. Since its inception in 2006, CMR has consistently outpaced competition by focusing on delivering superior value to its stakeholders. This value is driven by a strong commitment to technical advancements, quality enhancement, sustainability, and people-centric practices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication to fostering ...

Kindly go through the JD carefully: Role Overview: The Client Associate is responsible for managing client(s) and Service delivery of Accounts payable processes & reporting. The other responsibilities of Client Associate are Project Management, New process\Client Transition, Managing quality, System testing. Role & responsibilities: Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of accounts payable activities. Help coach and train other colleagues to achieve the required levels of performance and productivity. Develop and maintain effective client relationship. Ensure all work meets with the SLA/Compliance requirements of the business and client. Support...

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and ...

Greetings from Ignites Human Capital Services Graduate Freshers Experienced Freshers 30k Experienced:38k call hr anusha@7815982900 call Anjum@7795311458 call aditi@7795311459

What Youll Do: Connect with high-value residents whose support issues need urgent attention. Make timely, upbeat calls to users with delayed resolutions—fix the experience, not just the issue. Set expectations, share updates, and reassure users with professionalism and warmth. Coordinate with internal Stanza teams to accelerate solutions. Record every action in our CRM—details matter! Spot patterns and share ideas to make our service even better. What We’re Looking For: Graduate in any discipline; if you vibe with our values, we want to hear from you! 1–3 years of customer-facing call or escalation experience (freshers with the right hustle are welcome). Excellent communication skills in Eng...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling