Job Description : Location Bangalore (Bellandur) - (5 Days WFO-Night Shift only 5 PM to 3 AM) Strong networking skills Deep understanding on ARP (Address Resolution Protocol), TCP/IP, L2,L3, L4 , DNS,DHCP, Firewall is must Excellent communication skills Knowledge on NSX : nice to have

Greetings from Ignites Human Capital Services ROLE:Subject Matter Expert(ANALYST) ANY GRADUATE WITH MINIMUM OF 2 years of INTERNATIONAL VOICE or BANKING ,FNA Experience NOTE: Excellent COMMUNICATION TWO WAY TRANSPORT SALARY upto 11lakhs Location: Bangalore, electricity call hr nihala@7795311104 call hr@ 9886112704 call hr monica@7848820049

A leading private bank is hiring virtual RMs to manage its wealth segment over the phone Managing their HNI client portfolios, and giving the best service experience: no rotational shift, No late evening work, and no personal meetings with clients. Required Candidate profile Experienced Banking candidates with at least 2 years of portfolio management,& VRM with excellent English communication skills can apply for the role Location-Thane Call 9773553319 Simran www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

A leading private bank is hiring virtual RMs to manage its wealth segment over the phone Managing their HNI client portfolios, and giving the best service experience: no rotational shift, No late evening work, and no personal meetings with clients. Required Candidate profile Experienced Banking candidates with at least 2 years of portfolio management,& VRM with excellent English communication skills can apply for the role Location-Thane Call 9773553319 Simran www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Payroll- Bank location: Thane Hiranandani Salary-Upto 7 lakhs JD Loan Collection On calls only Graduate with exp in collections process with excellent communication skills can only apply 9-6 job Sunday fixed off Alternate saturday off Call-7738521154 Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role: Customer Support Required: 1 year of experience into International/Domestic Voice Process Location: Bangalore CTC: Up to 4 to 5 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Neha-8769866443, Payal-9257655181

Role:Customer Support *Freshers and experienced both can apply* Required: 1 year of experience into International Voice Process Location: Pune CTC: Up to 5-5.75 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Aman- 8306474104

Customer Service Fresher-UG/Grad fresher can apply Exp-UG/Grad with min 6 month exp in Int.Voice Process Salary-2.4 to 6.5 LPA (based on exp) WFO-5 Days Working 24*7 Shifts Location-Pune Immediate Joiner Contact: Nikhil-8529492978 Gurpreet-8107518793

Dear Candidate, Greetings from Hexaware - BPS! We are hiring for Assistant Manager Operations - Customer Service - Inbound Process. Location - Ghansoli, Navi Mumbai Role Description: Graduate with minimum of 7 to 10 year of work experience in Voice Process from premium contact centre. In-depth understanding of Operations Metric, People Practices (score calculations, parameter ratings, attrition calculation, situation handling etc.). Customer service oriented. Should have prior knowledge of customer care processes and Techniques. Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Provide quick and effective resolution to the customer's queries Willing to work in rotational shifts (Night shift as and when required) Interested, Please share your updated resume at matildad@hexaware.com /Whatsapp - 9082299130

Role: Customer Support Specialist Required: 2 years of experience into International Voice Process Location: Bangalore CTC: Up to 5.5 to 7 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Neha-8769866443, Jaspreet-6205633155 Perks and benefits Shift Allowances Performance Based Incentives

Job Title: Customer Service Expert L-1 Location: Pan India Type : Work FromHome Qualification / Education and other Requirements: Education- Any 10 th , 12 th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.) Excellent verbal and written communication. Good Interpersonal skills, numerical and analytical ability. Decision making skills. Language required: English, Hindi, Kannada OR English, Hindi, Telegu OR English, Kannada, Tamil. Proficient in MS-Office (Excel, Word). Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekday. **Laptop with webcam, good speed Internet connection and power backup is a must** About the company NoBroker.com is the world's largest C2C marketplace in online real estate. NoBroker is the 37th IndianStartup to have entered the Unicorn club in 2021. For more Information, PFB Company Link for your reference. https:// www.nobroker.in/ NoBroker is the first prop-tech real estate startup, which has raised $5 million in funding from We are looking forward to associating with you in terms of our requirements at NoBroker. Role and Responsibility Customer Service Expert L-1 Act as relationship manager for the Paid customers of NoBroker. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify and assess customers needs. Service customer in finding the right tenant / house as per the requirement of customer. Dial outbound and attend inbound calls of customer and leads. Use internal tools and methods to provide best possible service to the customer. Negotiate with leads on behalf of customer. Keep customer up-to date on the progress of his account.• Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service. About Training- Training will be provided for initial few days for an employee to understand end to end process.

We are Hiring ..!! Role: Customer Specialist International Voice Process 2+yr of Exp Required in international Voice Excellent Communication skills required Immediate Joiners only Loc: Bangalore Contact HR Ayesha: 7676529751 ( WhatsApp )

Job Description: As a Customer Service Escalation Specialist, you will be responsible for managing the most complex member issues. These may include handling the most critical complaints. Your approach will involve effectively managing challenging situations by actively listening, demonstrating patience, and showing empathy. Through thorough research and collaborative efforts, you will work to successfully resolve intricate cases. Responsibilities: Manage escalated customer concerns Maintain a 24-hour or quicker closure rate Conduct follow-up communications with OPS Identify process inefficiencies, detect patterns, and propose enhancements, CCTV validation Address direct inquiries from high-class (elite) members, such as business partners, influencers Be available for weekend coverage as required Possess a minimum of 1 year of experience within an organization with comprehensive product knowledge Demonstrate a deep commitment to customer satisfaction Exhibit excellent written and verbal communication abilities Display adept thinking and problem-solving capabilities Showcase advanced skills in conflict resolution

Role includes on-calls services to existing customers of Banks for below departments Sr. Phone Banking Virtual Care Officer Classic on Phone HNI, Ultra HNI Support Service Assurance (handle 1st level escalations) Social Media Support-ORM Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 9022157571 Pooja www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role & responsibilities The Grievance Manager is responsible for handling and resolving customer complaints and grievances in an effective and efficient manner. This role is crucial in maintaining customer satisfaction and trust in microfinance operations. Key Responsibilities: Grievance Handling and Resolution : Receive, record, and address customer grievances through various channels such as email and phone. Conduct thorough investigations of complaints, gather necessary information, and liaise with relevant departments to ensure timely resolution. Ensure all grievances are resolved within the stipulated turnaround time and in accordance with company policies and regulatory guidelines. Customer Communication : Maintain clear and transparent communication with customers throughout the grievance resolution process. Provide regular updates to customers on the status of their complaints and the steps being taken to address them. Ensure all communications are documented accurately for future reference. Compliance and Reporting : Ensure compliance with all regulatory requirements related to grievance handling in the NBFC Microfinance sector. Prepare and submit regular reports , PPTs, Analysis on grievance trends, resolutions, and any systemic issues identified. Develop and implement strategies to mitigate recurrent issues and improve overall customer satisfaction. Process Improvement : Analyze grievance data to identify patterns and root causes of complaints. Recommend and implement process improvements to reduce the occurrence of grievances. Collaborate with other departments to streamline processes and enhance the customer experience. Training and Development : Train and guide customer service representatives on effective grievance handling and resolution techniques. Keep the team updated on new policies, procedures, and regulatory changes related to customer grievances. Stakeholder Management : Coordinate with internal and external stakeholders, including legal, compliance, and operational teams, to resolve complex grievances. Maintain relationships with key stakeholders to ensure a cooperative approach to grievance management. Qualifications: Education : Bachelors degree in Business Administration, Finance, or a related field. A professional certification in microfinance or customer service is a plus. Experience : Minimum of 5 years of experience in a customer service or grievance handling role, preferably in the microfinance or financial services / telecom sector. Skills : Strong analytical and problem-solving skills. Excellent communication (Hindi, Tamil, English & Malayalam languages) and interpersonal skills. Ability to handle difficult situations with empathy and professionalism. Proficiency in using CRM software, Advanced MS Excel and other relevant tools. Knowledge of regulatory requirements related to microfinance and customer grievances. Personal Attributes: High level of integrity and professionalism. Strong customer focus with a commitment to resolving issues effectively. Ability to work independently and as part of a team. Good organizational skills with the ability to manage multiple tasks simultaneously. Perks and benefits: Up to 6 lakhs (INR) per annum

Panvel - Location. Salary 3 to 3.5 LPA. Excellent Communication Skills.

Proven work experience as a Customer Support Executive. Knowledge in CRM software and ticketing systems. Cross Selling, Up Selling, Customer Retention, Escalation Management Flexible for working hours

Role: The Relationship Manager will be responsible for taking care of the complete life cycle of Corporate Customers based across Global availing Chai Point Brewing Solutions. Responsibilities: Managing the complete lifecycle of the Customer to deliver a delightful experience. Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations. Educating customers about the new products getting added. Understanding Customer issues and resolving the same by coordinating with different departments. Co-ordinating with the Finance team on Invoicing, Payments & reconciliation. Always keep DSO (Days of Sales outstanding) under 45 days. Taking care of customer requirement. Maintain Customer satisfaction score. Expedite solution of customer problems and complaints to maximize satisfaction Co-ordination with internal team to deliver the best experience. Visiting all the clients regularly Exposure: Working directly with large global accounts across India Exposure of connecting with the HR & admin Heads of organizations with Regional & National presence Interaction with CFO, Finance controller & other leaders of the Finance team at the client end. Working closely with different department heads and teams. Exposure towards process improvement Must Have Large Account handling experience Excellent communication skills Excellent Interpersonal Skills Minimum 4+ Years B2B Sales & Relationship Management experience Should have experience of managing multiple simultaneous accounts &clients. Ability to multi-task, prioritize, and manage time effectively Experience of handling Invoicing dispute and Payment follow through. Willing to be on field

A Service Delivery Coordinator ensures the efficient and timely delivery of services to clients. They manage service schedules, handle customer inquiries, monitor service quality, and collaborate with teams for seamless operations

Designation:Outbound Welcome Calling Payroll-General Insurance Co Job Location-Thane / Vashi Process-Inbound Salary-16K to 21K Net+Incentive Day Shift 5 DAYS WORKING Work From Office Call 9773553319 / 8169642494 / 9022157571 www.hyfly.in Required Candidate profile Outbound Welcome Calling to new policy holder Informing them About policy details No Selling /No Cross selling Day Shift Fixed sun off Age:34 yrs hyflyhr9@gmail.com www.hyfly.in

Responsible for program gross margin, customer bonuses/penalties, cash flow, risk reduction, and delivery. Leads governance, scope management, customer relations, and team development while ensuring compliance, planning, and performance improvement.

Role & responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Experience : 5+ years at least and 1.5+ years as a team lead Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors 1. Train others 2. Builds team relationships 3. Communicates effectively 4. Demonstrates functional excellence 5. Customer centric Licenses/Certificates N/A

Skill required:Query Management - Customer Service Technology Support Designation:Management Level - Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems. What are we looking for? Adaptable and flexible Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA -Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is must 2 Rotational weekly offs Call 8169642494 Kavya email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Candidates only from BFSI industry & BPO/Contact Centre working for Banking processes can apply for This Job Payroll-Bank Salary 7lakhs Shift- Day Rotational Shift Process- Outbound voice Process Location-Thane/Vashi/Malad Required Candidate profile Graduate/MBA -Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is must 2 Rotational weekly offs Call 8169642494 Kavya email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport