4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

24*7 (any 9 hrs shift) +2 Rotational Off Excellent Communication skills should have exp in international BPO Process salary upto 40K CTC + Incentives Call/whatsapp HR Hitharth- 8828400986 (excellent communication is must)

The Company Our client is one of the countrys new-age success stories that has gone from incubation to successfully establishing a premium brand, navigated a highly successful IPO and is today one of the fastest growing companies in the service sector. One of their key growth verticals is a premium lifestyle management company offering bespoke services to busy professionals and high net-worth individuals. The vertical specializes in streamlining everyday tasks, enhancing experiences, and delivering convenience through personalized solutions. Their service portfolio spans travel planning, fine dining reservations, premium gifting solutions, and seamless mobility support. They are currently seeking identify experienced and highly motivated professionals who can fuel the growth of the business with excellent customer understanding, perception and service delivery. The Job We are seeking to identify a specialist for managing cab services for high-end customers. You will be responsible for building and maintaining a high-quality inventory of taxi vendors, ensuring seamless booking, deployment, and billing processes, as well as proactively addressing vendor-related issues. This position will be based at our corporate office in Bangalore. Key roles and responsibilities include: - Build an inventory of high-quality taxi vendors. Implement a system for regular quality checks and updates. Set up a mechanism for seamless booking, deployment, and billing. Ensure smooth and timely bookings. Proactively address and resolve vendor-related issues. Your Profile: - 4+ years in cab fleet management or logistics. Strong organizational and vendor management skills. Familiarity with local transportation services. This is an exciting opportunity to work with a top-tier brand that values innovation, customer excellence, and a culture of empowermentoffering a dynamic environment for professionals to thrive. The company offers excellent career prospects and compensation including ESOPs.

Indian Bank is hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8080702016 Ritu www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA -Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8169642494 Yogesh hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Hiring for Top BPO in Bangalore Need minimum 1 year of experience Graduates or under graduates Shift:Day Language:ENGLISH,Hindi Location- Whitefied Interested candidates please call call hr Nischel@7483101122 call hr Chaitra @7848820045 call hr suman@7848820047 call hr navya@7848820042

Key Responsibilities Team Leadership : Lead and mentor a team of 7-8 customer service executives to ensure high performance, employee engagement, and professional growth. Customer Experience Strategy : Develop strategies to enhance customer satisfaction across all touchpoints, including phone, email, social media, and chat support. Operational Oversight : Oversee day-to-day customer service operations, ensuring adherence to service level agreements (SLAs) and quality standards. Escalation Management : Address complex customer queries, requests, or complaints escalated by the team and resolve them promptly to maintain brand trust. Cross-Department Collaboration : Act as the primary liaison between the customer service team and other departments, such as logistics, product, and marketing, to ensure seamless issue resolution. Process Optimization : Review and refine existing processes to enhance efficiency and improve resolution times. Reporting & Analytics : Monitor team performance through KPIs (e.g., first-response time, resolution time, customer satisfaction score) and prepare reports for management review. Training & Development : Identify skill gaps within the team and organize regular training sessions to keep them updated on policies, processes, and best practices. Social Media Management : Supervise responses to customer queries on platforms like Instagram, Facebook, WhatsApp, and Twitter to ensure timely and empathetic communication. Crisis Management : Devise contingency plans and manage the team during peak periods or unexpected challenges. Candidature Minimum of 4 years in customer service, with at least 1-2 years in a supervisory or managerial role. Prior experience managing a team and delivering measurable outcomes. A customer-first approach with a focus on empathy and long-term satisfaction. Ability to think strategically and innovate processes. Proficiency in MS Office (Excel, Word) and customer service software (e.g., CRM tools). Exceptional organizational skills with the ability to multitask in a fast-paced environment. Familiarity with social media customer engagement.

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM( Handle 3rd level Escalations) HNI Customer Support Video KYC Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly off provided Call 9137797705 Ritika hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Sales Planning Analyze the growing business segments (Branch, Loan book, etc) of partner banks through historical performance and propose budgeted growth for AOP to supervisor for own region. Recommend manpower requirement based on business potential in the segments identified for driving sales. Provide Inputs and Insights to team to extract maximum business in growing segments and drive sales in their assigned partner bank branches within the region. Design and recommend incentive plan, campaigns within the team to achieve targeted topline. Partner Bank Relationship Management Organize Structured Weekly, Fortnightly and monthly meeting with partner branches to resolve service related issues and address escalations. Support design and recommend specific products that can be introduced from time to time based on the outcome of the structured meeting or analyzing past trends in the segment or best practices of competition. Design, recommend and execute campaign/contest for the Partner Bank to drive sales in profitable segments. Liaise with finance team in ensuring that campaign budgets are approved and the payouts are processed timely. Operations Management & Review Periodically assess/review Loan Book Penetration and Branch activation to enable course correction. Organize meetings within/with the team/s to understand challenges faced in terms of conversion at branches and provide solutions. Put in place real time MIS & Reporting to ensure information available at all times on all performance or productivity parameters. Roles and Responsibilities 15

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:Day shift Language:ENGLISH work location: whitefield Bangalore Call Hr pooja@9886112703 call hr Nihala@7795311104 call mayur@9343402211 call hr muthamma@9886112583

One of the TOP MNC's in Gurgaon is hiring for INTERNATIONAL VOICE PROCESS for multiple global clients Job Locations: Gurgaon SALARY : 25K to 38K + Incentives and Cab Key Responsibilities: Handle inbound customer calls. Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. Maintain accurate records of customer interactions and sales activities. Minimum 1 year to 9 years of customer support voice or blended processexperienced candidates can apply. Graduates & Undergraduates can apply. Sat & Sun are fixed off CONTACT IMMEDIATELY Interested candidates, please share your CV via WhatsApp for an immediate response. Sr HR Ankita - 8077879468 ( Call & WhatsApp) Email: ankibisht12345@gmail.com Take the next step in your career by joining our dedicated team! TOUCH CONSULTANTS NO CHARGES

One of the TOP MNC's in Delhi NCR is hiring for INTERNATIONAL VOICE PROCESS. Job Locations: Gurgaon and Noida SALARY : 25K to 38K + Incentives and Cab 5 working days per week with 2 rotational week-offs. Flexible shift options for male candidates (Note: Cab services are not provided). Day Shift for Females Minimum 1 year to 9 years of customer support experienced candidates can apply. Graduates & Undergraduates can apply. Key Responsibilities: Handle inbound customer calls. Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. Maintain accurate records of customer interactions and sales activities. CONTACT IMMEDIATELY Interested candidates, please share your CV via WhatsApp for an immediate response. Sr HR Shweta - 9125496161 ( Call & WhatsApp) Email: hrconsultant.shweta@gmail.com Take the next step in your career by joining our dedicated team! TOUCH CONSULTANTS NO CHARGES

Hiring For Experienced and Fresher Candidates Required Exp- Min. 1 Year into International Customer Support(Voice) CTC- Experienced- Upto 5.75 LPA Freshers- Upto 5.25 LPA Notice- Immediate Graduate Location- Pune/Bangalore Shifts: 24/7 (US)

Responsibilities: Handle customer inquiries via phone and email Resolve customer issues efficiently, providing accurate information. Assist with troubleshooting product or service-related problems. Maintain positive relationships to ensure high customer satisfaction. Document customer interactions and maintain records in the system. Escalate complex issues to the appropriate department when needed. Collaborate with team members to improve the customer experience. Requirements: Strong verbal and written communication skills. Ability to multitask and manage time effectively. Familiarity with CRM systems and practices. Problem-solving skills and a patient, empathetic attitude. Benefits: Fixed day shift Sunday fixed off Paid leave, Casual Leave and Public Holidays. Training and career growth opportunities. Friendly and supportive work environment. About GameLoot : GameLoot is a leading online retailer specializing in gaming products, from consoles and high-performance PCs to accessories and repair services. We also offer electronics and digital products, helping gamers access everything they need in one place. Were committed to delivering quality, affordability, and an exceptional customer experience, making it easier for gaming enthusiasts to buy, sell, and upgrade their gear. Join our dynamic team and be part of an exciting and growing company in the gaming industry.

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Consulting Services organizations. What Youll Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside company business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Customer Service Professional (Noida Location) We are looking for experienced and skilled Customer Service Professionals to join our team in Noida . If you have a passion for helping customers and meet the qualifications, we would love to have you on board! Position: Customer Service Professional Location: Noida Salary: 26,500 per month + 4,000 Travel Allowance Work Schedule: 5 Days Working (Rotational Shifts) Eligibility Criteria: Education: Only graduates are eligible to apply Experience: Minimum 1 year of experience in a customer service profile Skills: Excellent verbal and written communication skills Must be comfortable working in rotational shifts Key Responsibilities: Handle inbound customer inquiries via voice, email, or chat. Resolve customer issues and provide timely solutions with a focus on customer satisfaction. Address complaints and ensure a positive customer experience. Maintain records of customer interactions and follow up to ensure resolution. Meet performance metrics, including response time, customer satisfaction, and first-contact resolution. Collaborate with the team to improve service delivery and efficiency. Adhere to company policies and operational procedures. Additional Benefits: 26,500 salary + 4,000 travel allowance. Health benefits and other employee perks. Career growth opportunities within the company. How to Apply: If you're a motivated and customer-centric individual, please share your CV with Senior HR Mehak on WhatsApp at 8383025642. We look forward to hearing from you!

International Blended Process Customer Service Gurgaon WFO Rotational Shifts Both Side Cabs Immediate joining Salary - 36K inhand 42k CTC + Incentives Freshers - 28k inhand WhatsApp Your CV to Paras 9999780131 Paras.impacservices@gmail.com Required Candidate profile Graduation Mandatory 1yr International BPO exp Mandatory Fresher Graduates Can Apply

Designation: Verification Executive Payroll-General Insurance Co Job Location-Thane / Vashi/Nahur Process-Voice Salary-16K to 21K Net+Incentive Day Shift 5 DAYS WORKING Work From Office Call 8080702016 Sanika 9082104424 Sejal www.hyfly.in Required Candidate profile Educating the customer about the policy Verifying with customer Should be comfortable to Receiving Escalations Call and solve issues on calls Age:34 yrs hyflyhr9@gmail.com www.hyfly.in

Designation: Team Leader-Voice Process-2 Inbound 2 Outbound Payroll-Bank Payroll Job Location-Thane Salary-7.5 Lakhs+Inc EXP-Graduate with min 2 yrs team handling exp Into Voice Process only apply(on papers TL) Call 9773553319 Simran www.hyfly.in Required Candidate profile Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members. Manage assigned division’s productivity to department/area SLA MUST have TL Exp Perks and benefits Medical Allowance + Daily Allowance

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Turbhe/Malad Process-Inbound Salary-Upto 6 Lakh (Depending On Interview and last Salary Day Shift Work From Office Call 9137797705 Hrutika email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 35k to 42k Two way transport call hr Nihala@7795311104 call hr@9343402211

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Responsibilities: Handle recruiter queries via calling. Assist with job postings, candidate searches, and platform navigation. Resolve technical/account issues and escalate complex cases. Enhance recruiter experience with effective solutions. Skills Required: Strong communication (English & Hindi preferred). Rotational off - 6 days working

Hiring for Customer Support for E-Commerce Company in Mumbai Location. WALK-IN INTERVIEW DRIVE!!!!! Job Title Customer Support Executive Function Customer Support Experience - Fresher to 6 Years Budget - Upto 2.8 to 3.3 LPA Location- Vikhroli West, Mumbai INTERESTED ONES PLS SHARE RESUME OVER 9220132326 OR sandeep@getwork.org . Brief Description We are looking for Customer Support Executives who will be responsible to manage customer grievances and address their queries, requests or complaints. The nature of these calls can vary from inquiring about the product delivery to returning the product. The agent needs to possess persuasive skills to retain customers and provide an end-to-end resolution. Roles and Responsibilities • Make calls and address customer's queries, requests, or complaints • Handle customer inquiries over the phone as well as via email • Manage and resolve customer complaints • Provide customers with product and service information • Research required information using available resources • Follow up with customers as committed or whenever required • Document call information Key Competencies and Skills • Verbal and written communication skills • Typing speed of minimum 28 wpm with 90% accuracy • Listening skills, problem-solving and problem analysis • Customer service orientation • Negotiation skills • Good adaptability and judgement skills Education and Experience • Graduate fresher or Undergrad with a minimum 1 year of BPO experience • Proficient with relevant computer applications • Good typing skills