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1.0 - 4.0 years

4 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

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0.0 - 5.0 years

1 - 2 Lacs

Bangalore/ Bengaluru

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*Graduate Candidates Required. *Freshers and Experienced both can apply. *Good Communication skills required. *6 Days working. *Salary up to 4 Lakhs *One side cab in Odd hours. *Only Immediate Joiners if interested pls call Pragati 73795 47131

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5.0 - 10.0 years

10 - 20 Lacs

Gurugram

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Support Ombudsman in investigating complaints & concerns raised by individuals & stakeholders regarding services & operations of INSURANCE, ensuring timely resolution Assist in documenting findings, recommendations, actions taken to address issues Required Candidate profile Experience in Ombudsman roles, conflict resolution, or related fields Proven ability to handle sensitive & confidential information with discretion Exceptional analytical & problem-solving skills

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1.0 - 4.0 years

2 - 6 Lacs

Kolkata

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Job Title: International Voice Process Travel & Insurance Location: Kolkata (Work from Office) Experience: 1 to 5 Years Salary: Up to 6 LPA or 30% hike on current CTC Working Days: 5 Days a Week Shift: Night/Rotational Shifts Job Type: Full-Time, Permanent Job Description: We are hiring experienced candidates for an International Voice Process in the Travel and Insurance domain. Key Responsibilities: Handle international customer calls for travel or insurance support Assist with bookings, cancellations, claims, and general queries Provide clear and professional communication Maintain call records and follow company guidelines Requirements: 1-5 years of experience in international voice support Good spoken English Willing to work night/rotational shifts Experience in travel or insurance process is a plus Graduate preferred (Undergraduates with experience can apply) Perks: Salary up to 6 LPA or 30% hike 5-day work week Incentives + benefits (medical, transport if applicable) Growth and learning opportunities How to Apply: Sr. HR Diana-9311602064 Sr. HR Simar-7840808749 Sr. HR Mehak- 8383025642

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3.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Bachelor'sWe are seeking a proactive and customer-focused Customer & Social Media Escalation Executive to manage and resolve high-priority customer complaints and public-facing grievances on social media platforms. You will be the frontline representative for brand reputation and customer trust, ensuring timely, empathetic, and effective resolutions both privately and publicly. Role & responsibilities Monitor and manage customer escalations across all platforms (calls, emails, chat, social media). Track and respond to complaints, queries, or negative feedback posted on platforms like Twitter (X), Instagram, Facebook, Google Reviews, etc. Coordinate with internal teams (Operations, Product, Tech, etc.) for issue resolution and escalation management. Provide prompt, professional, and thoughtful replies to ensure positive brand sentiment. Maintain accurate records of all escalated cases and provide regular updates to leadership. Identify recurring issues and provide feedback for process improvements. Ensure SLAs and TATs are consistently met for escalated complaints. Draft reports and dashboards on complaint trends, resolution timelines, and public sentiment. Preferred candidate profile Bachelors degree in any discipline (preferred: Communications, Business, or related field). 2-5 years of experience in customer service or social media escalation roles. Strong written and verbal communication skills in English and [local language, if applicable]. Excellent problem-solving skills and emotional intelligence. Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media tools (e.g., Hootsuite, Sprout Social). Calm under pressure, with the ability to handle difficult or irate customers diplomatically. Strong attention to detail and ability to multitask in a fast-paced environment. Working Days: 6 days, Rotational week off Why Join Us: Be part of a fast-growing, customer-centric organization Opportunity to shape public brand perception Collaborative work environment with clear career growth paths

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1.0 - 6.0 years

3 - 4 Lacs

Bengaluru

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JobShop is Hiring for Multiple Call Center Roles!** - Apply to one company, access jobs with many! Immediate call center openings in Bangalore. - Join the best BPOs with JobShops help and start your journey today. Freshers and experienced pros welcome 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Sara- 6360065554 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sara- 6360065554 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sara- 6360065554 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Sara- 6360065554 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call HR Sara- 6360065554 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters

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1.0 - 6.0 years

3 - 3 Lacs

Bengaluru

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Hiring: International Voice Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.6 LPA + Incentives (Up to 7.5k/month) + Retention Bonus (60k as per policy) Shift: Night / 247 rotational shifts Perk: 2-way cab facility provided Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice Process) to handle inbound customer queries and provide excellent service for a reputed international BPO. Eligibility: Experience: Minimum 6 months in BPO (International or Domestic Customer Support) Qualification: Graduate / Undergraduate Communication: Must have excellent communication skills (English) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (SLA, FCR, Quality) Apply now and join a leading international BPO for a rewarding career in customer support!

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8.0 - 13.0 years

15 - 30 Lacs

Hyderabad

Hybrid

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Quick Joiners and L1 F2F interview (Must) Open to Rotational Shifts Hybrid Available Role & responsibilities - L3 Production Support along with Escalation DevOps Experience - Experience in ITIL, Azure services, Kusto (KQL) or SQL Query - Proficiency in automation tools and scripting languages (e.g., PowerShell ). - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.

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2.0 - 4.0 years

4 - 5 Lacs

Noida, Delhi / NCR

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Location- Noida,Sector 16A About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. Key Responsibilities: Supervise a MER Calling agents to ensure performance standards and targets are met. Monitor team calls, emails, and interactions to ensure quality, compliance, and service excellence. Provide regular coaching, feedback, and performance appraisals to team members. Track and report on team metrics, including AHT, FCR, CSAT, and SLA adherence. Handle complex customer escalations and resolve issues effectively. Schedule shifts, manage attendance, and ensure adequate staffing. Conduct daily briefings, share process updates, and ensure policy compliance. Collaborate with Quality, Training, and Workforce Management teams to improve processes. Motivate and drive team engagement through rewards, recognition, and regular communication. Identify training needs and facilitate upskilling initiatives. Key Skills & Competencies: Excellent communication and interpersonal skills Strong leadership and motivational abilities Good understanding of call centre metrics and reporting tools Problem-solving and conflict resolution skills Ability to work under pressure and manage multiple priorities Qualifications & Experience: Graduate in any discipline (preferred) 24 years of call centre experience, with at least 1 year in a supervisory or team lead role Proficiency in CRM systems and call management tools Experience in handling inbound/outbound/voice/non-voice processes (as applicable)

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5.0 - 7.0 years

7 - 8 Lacs

Bengaluru

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Role & responsibilities Develop and Implement CRM Strategies: Create and execute comprehensive CRM strategies aligned with company goals, focusing on customer acquisition, retention, and satisfaction. CRM System Management: Oversee the selection, implementation, and maintenance of CRM systems, ensuring they are effectively used by the team. Data Management and Analysis: Manage and analyze customer data within the CRM system, identifying trends, and providing insights to improve sales and marketing strategies. Customer Relationship Management: Build and maintain strong relationships with key customers, addressing their needs and concerns throughout the customer journey. Collaboration: Work closely with sales, marketing, customer service, and other teams to ensure a unified customer experience and streamline processes. Team Leadership: In some cases, lead and mentor a team of CRM specialists, providing guidance and training on CRM best practices. Reporting and Analysis: Generate reports and provide insights to management on customer acquisition, retention, and overall customer satisfaction. Customer Feedback: Collect and analyze customer feedback, identifying areas for improvement in products and services. Training and Support: Provide training and support to team members on CRM system usage and best practices. Project Management: Manage CRM-related projects, including system implementations and process improvements. Preferred candidate profile

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2.0 - 4.0 years

3 - 3 Lacs

Bengaluru

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Role & responsibilities • Serve as the single point of contact for all customer queries post-booking. • Maintain proactive and professional communication with customers through calls, emails, meetings, and digital platforms. • Address and resolve client issues or concerns promptly and effectively. • Coordinate all documentation processes Sale Agreements, Allotment Letters, Possession Letters, etc. • Ensure timely collection of required KYC documents and compliance with RERA guidelines. • Track and ensure timely milestone-based payments from customers. • Generate and share payment reminders, receipts, and collection statements. • Coordinate with accounts for reconciliation of customer payments. • Plan and coordinate pre-handover site visits, inspections, and snag list resolutions. • Manage possession formalities, customer walk-throughs, and key handover events. • Maintain accurate customer records and lifecycle data in CRM tools (e.g., Salesforce, HubSpot, or in-house ERP). • Prepare regular MIS reports, collection dashboards, and customer feedback summaries. • Analyze trends and recommend process improvements for customer satisfaction. • Cultivate long-term relationships with clients for referrals and repeat business. • Coordinate post-handover support, warranty issues, and AMC (Annual Maintenance Contracts). • Organize customer engagement programs, site events, and community-building activities. Skills Required • Excellent communication and interpersonal skills • Strong understanding of premium real estate customer expectations • Proficiency in CRM software, Excel, and document management tools • Customer-centric attitude with problem-solving capability

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2.0 - 7.0 years

4 - 9 Lacs

Mumbai

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Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

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1.0 - 6.0 years

3 - 4 Lacs

Bengaluru

Work from Office

**"Exciting Call Center Careers Await with JobShop Apply for Multiple Roles Today!"** - JobShop is your trusted gateway to the best call center jobs in Bangalore. With just one application, youll open doors to multiple opportunities across top BPO companies. Whether youre new to the industry or have experience, we’ve got positions that match your skills and ambitions. - Don’t settle for one option when you can explore many with JobShop! Apply today and let us guide you to a successful call center career. 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Sara- 6360065554- or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sara- 6360065554- or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sara- 6360065554- or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Sara- 6360065554- or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k 50k with joining bonus of 52k call indu@7848820046 call call kavya@7849020010 call hr Indu@7848820046

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced:50k 35k to 42k with joining bonus of 52k call hr manish@7848820049 call hr shruthi@7816842400

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1.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Desired Candidate Profile 1year of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

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1.0 - 4.0 years

2 - 3 Lacs

Pune

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Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

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2.0 - 3.0 years

1 - 2 Lacs

Surat

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CRO has to be well presented, reaches on time at the customer place, carry all replica product requested by the customer and ensure that the sale is closed smoothly. RESPONSIBILITIES: Make sure that the customer is aware of the delivery date. Needs to build good rapport customer to generate additional business with the help of reference and repeat business. Ensure that there should not be any escalations, in case of escalation same has to be closed with the help of Team leader or City lead. Fixing the appointment basis customers availability and exhibit the jewellery requested and close the sale. Follow up on the postpone leads by calling the customer, on the date and time requested. Extend support to the fellow team members in case of any Has to be a team player by sharing best practice with in the team.

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2.0 - 6.0 years

0 - 3 Lacs

Chennai, Bengaluru, Delhi / NCR

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Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

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1.0 - 2.0 years

2 - 3 Lacs

Bengaluru

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Role & responsibilities Calling customers for undelivered orders. Resolving customer queries via E-mail. Record customer requests, cancellation and future requested date deliveries. Maintain all orders and their status. Maintain record of refunds to be processed after thorough investigation against orders. Coordinate with respective location in charges/managers for smooth deliveries of Haleem on a daily basis. Monitoring pending and cancelled orders in Mart jack and notify accordingly to customer.

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6.0 - 10.0 years

6 - 7 Lacs

Chennai

Work from Office

Reconciliation and settlement process and ensure there are no financial losses faced by the bank (Zero financial losses & Zero operational errors). Ensure the standards and timelines are maintained Chargeback and Settlement process. Dispute Management on time, effect of debits / credits on time. Redressal of Customer grievance and without escalation. Increase automation and recon accuracy. Implementaiton of change in environment, regulatory needs. MIS and claim reporting needs within Bank and regulatorys are timely and no default. Vendor Management and deficiency are spelt for non recurrence and collection of penalty etc.. Regular review of vendors and strict adherene to RBI outsourced policy. Merchant payments, claims on interchage, payment basis agreement etc.. Review agreements and needs as per Policy requirement.

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6.0 - 11.0 years

9 - 11 Lacs

Pune

Work from Office

Looking for Overall 6 years of experience in IT Service Desk( International ) Must Have on papers exp as a Assistant Manager or Team Lead Location- Pune WFO| Rotational Shifts CTC- Upto 10-11 LPA Any Graduate Contact- 8529474615( Radhika)

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0.0 - 5.0 years

3 - 8 Lacs

Bengaluru

Work from Office

Job description Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Contact Hiring manager : Aditya - 9686682465 / 7259027282 / 7259027295 / 9900024811

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0.0 - 5.0 years

0 - 3 Lacs

Ahmedabad

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Role & responsibilities Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office Open to travel

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1.0 - 6.0 years

3 - 6 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Handle MD, CHO level escalations, work & resolve negative comments on social media within 48 hrs It includes inbound & outbound calling Salary-6 lakh Payroll - Bank Work locations - Andheri Call 9773553319 9082104424 Sanika www.hyfly.in Required Candidate profile Graduate with 1yr min ORM, Social Media Experience only can apply Should be flexible with 9-10hrs rotational shifts starting at 9am, 10am, 11am & 12pm Age limit: 34 yrs Current ctc not more than 5 lpa

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