1263 Escalations Jobs - Page 14

Job Title: Customer Support Executive Location: E- 23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308 Job Type: Full-Time, On-site Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and o...

Customer Support – International Voice Process Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility Graduation Mandatory Salary: 3.75 to 5.75 LPA HR Mayur-7357769199

Team Lead Training and Development /Data Analytics & Internal Audit Location: Vasai East ( Pickup and Drop facility available from Vasai, Nalasopara, virar, Naigoan) Employment Type: Full-time CTC: Up to 5 LPA (Based on experience & role alignment) Job Summary: We are seeking a dynamic and experienced professional to lead a dual-function role focused on Data Analytics (Quality & Training BPO) and Internal Auditing (Finance) . This hybrid role requires strong analytical skills, team management capabilities, and audit expertise to ensure operational excellence, data integrity, and compliance. Key Responsibilities: 1. Data Analysis Quality & Training (BPO Operations): Oversee end-to-end data au...

Responsibilities: * Manage inbound calls, resolve queries & complaints * Maintain high NPS through effective handling * Escalate complex issues to senior team members * Provide excellent customer service via phone and email Provident fund Employee state insurance Health insurance Over time allowance

Job Title: CRM Australia Location: Palavakkam, Chennai Shift Timing: 4:00 AM – 2:00 PM Preferred: International accent Immediate joiner Candidates located near Palavakkam, Chennai Willing to relocate (if not from nearby) Roles & Responsibilities Build and maintain strong relationships with clients and key personnel. Connect with clients through calls, emails, or meetings to ensure satisfaction with products/services. Escalate and resolve client concerns effectively. Conduct periodic business reviews to ensure client satisfaction. Identify and alert the sales team about opportunities for upselling and cross-selling. Coordinate with internal departments to fulfill client requirements. Understa...

Vidal Health Insurance TPA is hiring for Executive for Client Servicing Roles and Responsibilities: Key Responsibilities: 1 . Management of query related to Claims and Cashless at Level 1. 2.Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team 3. Fulfilment of SLAs of top stakeholders for the respective region. 4. Oversee timely submission of MIS reports 5. Relationship with HO of Insurance Companies, Brokers if required. 6. Oversee department functions like the Customer Care, Claims, Contact Centre and related functions. Qualification & Experience required: Experience: Minimum Graduation with 1-2 years of experience in Customer Service with good com skill...

Roles and Responsibilities : Helping the customers solve their queries over calls. Looking out for candidates with L2 or Teir 2 expirience who has handled escalation calls into E-commernce platform. Candidate should know how the return and refund policy works in an e-commernce playform. Providing proper solutions and ensuring utmost customer satisfaction. Preferred candidate profile: Immediate joiners Shifts : Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 35K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Good Communication & Interpersonal Skills. Mode of work: Work from Office Interview wa...

Primary Skills required Complete Calling Profile, dialer based role-Outbound call (150+ calls in a day) Must have credit card knowledge Can manage Sales Targets, atleast 50 onboarding of credit cards has to manage by this candidate. Must be able to manage customer complaints & queries Excellent communication Skills-Written+ verbal Experience required 2.5-3 Years (Sr Executive) Relevant Experience required Minimum 2.5 Years Preferred Industry Credit Card only Education Graduation-Full time only Shift Timings General Shift -Roster based Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per a...

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211

Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement

Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job summary Cognizant invites application from qualified law graduates for the position of Senior Manager within the Global Alliance and Procurement team. The candidate will be required to oversee the contract review and negotiation with vendors as required for Cognizant's business operations. The candidate will be primarily responsible for safeguarding Cognizant's interests and provide appropriate legal advice and mitigations to businesses on legal and commercial risks under contracts. Responsibilities Partnering with various business units of Cognizant and help them in creating contractual framework to support Cognizant business. Drafting vetting and negotiating various global Contracts an...

We are seeking a Relationship Manager Business Development to strengthen customer relationships, drive financial growth, and expand our market presence. The role requires strong client management, sales acumen, and the ability to work with cross-functional teams to deliver value-driven solutions. Key Responsibilities Primary: Build and nurture strong relationships with key customers. Collaborate with internal teams (sales, engineers, senior management) to address customer needs. Execute sales plans to achieve revenue targets. Conduct regular client meetings to ensure satisfaction and long-term engagement. Manage price and SLA negotiations. Handle client escalations and resolve objections eff...

We are seeking a Relationship Manager Business Development to strengthen customer relationships, drive financial growth, and expand our market presence. The role requires strong client management, sales acumen, and the ability to work with cross-functional teams to deliver value-driven solutions. Key Responsibilities Primary: Build and nurture strong relationships with key customers. Collaborate with internal teams (sales, engineers, senior management) to address customer needs. Execute sales plans to achieve revenue targets. Conduct regular client meetings to ensure satisfaction and long-term engagement. Manage price and SLA negotiations. Handle client escalations and resolve objections eff...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Contact: Chanchal- 9251688424

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and ...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

Job Title: Assistant Manager Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 20+ customer service associates. Monitor daily performance, ensure adhe...

SUMMARY IndieTalent is a global recruitment and staffing solutions firm under the 2COMS Group . It connects skilled professionals with career opportunities across multiple countries while helping businesses access top talent worldwide. With expertise in domestic and international hiring, IndieTalent supports clients in sectors like IT, healthcare, engineering, education, and more. The company focuses on building long-term partnerships, ensuring the right talent fit, and enabling global careers.Job Title: Relationship Manager Location: Andhra Pradesh Company: IndieTalent (2COMS Group) About IndieTalent: IndieTalent is a global recruitment and staffing solutions firm connecting skilled profess...

SUMMARY IndieTalent is a global recruitment and staffing solutions firm under the 2COMS Group . It connects skilled professionals with career opportunities across multiple countries while helping businesses access top talent worldwide. With expertise in domestic and international hiring, IndieTalent supports clients in sectors like IT, healthcare, engineering, education, and more. The company focuses on building long-term partnerships, ensuring the right talent fit, and enabling global careers.Job Title: Relationship Manager Location: Hyderabad Company: IndieTalent (2COMS Group) About IndieTalent: IndieTalent is a global recruitment and staffing solutions firm connecting skilled professional...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:45k call muthamma@9886112583 call ashwin@7848820043 call kashish@7816842400 call aditi@7795311458

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Profile- Resolution Location- Noida Exp- min2yrs Package- upto32in-hand Skills- Handle escalated cases from the Customer Support team via email, call, or ticketing tools Anushika 9211073262 Required Candidate profile As a Resolution Associate, you’ll serve as the escalation point for complex customer concerns. You'll work cross-functionally to ensure accurate, timely, and empathetic resolutions.