550 Escalations Jobs - Page 13

Hiring: Email / Chat Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.24 LPA Shift: Day / 247 rotational shifts Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email / Chat Process) for a leading international BPO. This role involves handling customer queries through email and chat, ensuring excellent customer satisfaction. Experience : Minimum 1 year in customer support (email/chat preferred) Qualification : Graduate / Undergraduate Skills: Excellent written and verbal communication Good typing speed & accuracy Customer handling BPO metrics (CSAT, AHT, SLA) Apply now.... CONTACT: Archana- 9332827358

Hello Everyone, I am looking for candidates who is willing to work with us for Hexaware Technologies . We have multiple openings for Customer Service, inbound, Outbound, Email, sales, ORM, Complaint management, sales and retention. Please call back if you are interested. Handling the customer queries over calls. Resolving customer queries and concerns over time. Assisting customers they are facing any issues & providing assistance Ensuring the customer has a positive experience with the company. Regards, Komal Rane Hexaware Technologies call on 8766007898

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hiring for CALL BA Noida/Gurgaon International Voice Process Need Exp in international Voice only 5 days working Both side cab Max in hand upto 36k 4500 night allowance incentives upto 10000 Looking for immediate joiners only DM 7840027963

APEX BUILDSYS LIMITED is looking for Manager to join our dynamic team and embark on a rewarding career journey Lead department operations and drive team performance Set objectives and manage cross-functional initiatives Ensure process efficiency and strategic alignment Monitor budgets and handle escalations

Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Customer support experience (chat, phone, email, social media platforms) Tackle escalation part Willing to work Nights and Weekends on a rotating shift basis Experience of the credit card Fluent English Mandatory HR-shamli.urbanecorps21@gmaiil.com

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced:50k call hr namritha@7795311104 call hr anusha@7815982900

Process: Contract Management & Procurement BAND: A2(Senior Executive) Location: Bangalore - Work from office. Transport: Cab provided for Pick up and drop. Shift: WFO (04:00PM to 01:00 AM). CTC: 4-7 Lac Skillset: Contract Management & Procurement in SAP Ariba Required Qualification and Experience B. Com / M.com / MBA /LLB with relevant experience of 3-6 plus years in F&A BPM or Corporate F&A environment. Hands on expertise in Contract Management & Procurement in SAP Ariba Key Skills Communicate effectively Time Management Adaptability Problem solving Decision-making Ability to support the team Lead by example Responsibilities Hands on expertise in Procurement & Contract Management in SAP Ariba Ability to independently manage onshore team on day to day basis Demonstrate logical approach to resolve discrepancies Provide support to team in case of any clarification. Engage in regular follow-ups with the approvers via (Emails/Calls) Will be responsible for email correspondence of generic email box for the client by addressing all process related queries on timely basis Hands on involvement in day to day activities by developing an in-depth understanding of the process, systems/application and SAP Ariba tools Engage in self audit of every contract processing by the way of using current controls , checklists, process SOPs and client updates Prepare adhoc reports on need basis to support analysis for leadership and client Ensure that delivery is in conformance with defined SLA, targets, Performance management Collaborate with peers and other project resources as and when required Research, identify, and document issues and escalations Subject Matter Expert, point of contact for 1st level escalations Hands on experience in contract management related issues, queries and escalated transactions Update the trackers for processing contracts on a daily / weekly / monthly basis to support tracking operational performance/ to engage in process improvement initiatives Client management - Handle escalations /queries by demonstrating high level of ownership, accountability to achieve first time resolution at all times Provide inputs on process improvement and system to the team members/leaders Required Skills High attention to detail and accuracy Strong, proactive client service/ customer experience focused Logical thinker and implementer of the set process without deviations Experienced in helpdesk support for contract management will be an added advantage Ability to work in deadline-oriented environment Ability to rapidly learn and apply new methodologies, frameworks and tools Strong inter personal skills with the ability to contribute individually and also collaborate Good Knowledge of MS Office including advanced Excel skills, Power point, Oracle R2/ SAP Ariba must. Excellent system navigation skill and typing speed of 40 WPM with 95% accuracy. Pre- Requisites Excellent communication skills in English, both written and verbal in line with Common European Framework (CEF score of B1-7 and above is mandatory) Should be capable of taking ownership and accountable for self & teams performance Good inter personal skills to interact with Clients /Inter-departments/Leadership team Willing to work in flexible shifts & extra hours if required. Willing to work from office.

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory call Muthamma@9886112583 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:28k

Handling Email/ Chat process, inbound /outbound customers’ queries.Coordinating with the team on product issue, Follow up regarding to the orders Solving the queries of the customers.Customer Incoming Calling WhatsApp Enquiry, Feedback & Complaints

Exp Required: Mini 1 Year in International Voice Support Qualification: Graduate (Mandatory) CTC: Up to 5.75 LPA+ Variables Location: Pune / Bangalore Immediate Joiners Only Shifts: 24*7 Shifts 2 Way Cab 5 days working Contact 8769866443 Neha

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356 Ekta www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Job Purpose: To manage and oversee the complaint monitoring, analysis, and escalation processes within the region, ensuring timely resolution of customer issues and driving continuous improvement in customer satisfaction across sales and service functions. Key Responsibilities: Complaint Monitoring & Review Monitor and review customer complaints related to Sales and Service within the region. Track regional complaint KPIs and develop action plans to address performance gaps. Complaint Process Enhancement Drive enhancements in the complaint handling process to improve efficiency and customer satisfaction. Analyze complaints data to identify top recurring issues and formulate corrective action plans. Escalations Management Handle and coordinate management-level escalations for complaints within the region. Ensure timely and effective resolution of complaints received via Social Networking Sites (SNS). Cross-Functional Coordination Collaborate with Sales RO and Aftersales RO teams to review and resolve pending complaints. Provide advisory support to regional teams on process improvements for complaint management. Dealer Performance & Support Coordinate with regional teams to develop and implement action plans for low-performing dealers. Provide assistance to regions and departments to facilitate effective complaint resolution. Reporting & Analysis Prepare and present Customer Satisfaction Index reports and other relevant complaint-related metrics to regional leadership. Qualifications & Experience: Experience in complaint handling, customer service, or related functions in automotive or similar industries. Strong analytical skills with the ability to interpret data and drive corrective actions. Effective coordination and stakeholder management capabilities. Good knowledge of complaint management systems and escalation processes. Excellent communication and problem-solving skills.

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory call Muthamma@9886112583 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:30k

Key Responsibilities: Handling customer queries & escalation effectively Follow up with logistic team for Reverse & Forward Pickup Follow up with locations to have device repaired in TAT Estimate Sharing with Clients Interested and experienced candidates can apply by: Call/WhatsApp: 9205488912 (Pragati) Email: pragti.saxena@cielhr.com

Role & responsibilities Responsible for managing client servicing with key decision makers Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Manage account renewal, customer support escalation Good Communication Skills Good knowledge of MS Office Open to travel Interested share their CV on 7058096238

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Voice Process / Chat Process (Chat Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Voice Process / Chat Process (Chat Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation Salary - 30% hike up to 6 LPA call aditi@7795311459 7848820046 , 7829423175

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Social Media Support-ORM HNI, Ultra HNI Customer Support VKYC Credit Cards Service Cross Sales Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must Call 9773553319 - HR Simran/ 9082104424 - HR Sanika www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts (Rotational) Contact: Kamya: 9084148502

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction. Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency. Develop strong leadership skills to motivate team members towards achieving targets. Analyze data using MIS tools to identify trends, risks, and opportunities for growth. Provide excellent customer service by responding promptly to queries from clients.