945 Escalations Jobs - Page 13

1.Correspondence of all sites & reply to the client’s letter within 10 days in coordination with the Project Manager. 2.where we need to keep the contractual matter on record with clients and Sub- contractors. 3.Tracking BG and insurance of projects Required Candidate profile 4. monitor contractual compliances with respect to time, cost , and quality including milestone compliances and prepare report and present in MIS. 5. prepare EOT claims, escalations, and other claims.

Client Onboarding & Support Executive Responsibilities: Manage client onboarding, data setup & system customisation. Coordinate with design team for branding collaterals. Conduct client training via Google Meet/Zoom. Provide onboarding materials & ensure milestone completion. Handle client queries (WhatsApp/Email/Zoom), troubleshoot & escalate when required. Ensure smooth handover to Technical Support team. Benefits: Competitive salary & growth opportunities. Training & development support. Collaborative work environment. Apply at: shiva@sembark.com Contact: 9535568788

Innoviti Technologies Hiring for Executive. Work from office - 6 days Location - Bangalore Male candidates preffered Roles and Responsibilities : Oversee day to day support operations for team of support engineers of varying experience working across our entire product portfolio and times of day • Be a client advocate! Own the issue and the solution! • Track and review Key Performance Indicators and metrics against Service Level Agreements • Assist new team members with training and OJT • Expert in our company's support processes, workflows, communication standards and process knowledge • Willing to step in and assist customers, partners and other team members • Mentor and grow team of suppo...

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

Hello job seekers! Greetings of the day!! We're Hiring: Customer Care Executives (On-Site Bangalore) Location: Bangalore (On-site) Contact: WhatsApp your resume to 6393136499 (Aleesha) or call. Are you passionate about helping people and solving problems? Join Shining Stars ITPL as a Customer Care Executive and be part of a dynamic and growing team in Bangalore ! Position Details: Job Title: Customer Care Executive Job Type: Full-Time, On-Site Salary: Freshers: 20,000 CTC + 4,000 Performance Bonus Experienced: Up to 25,000 CTC + 4,000 Performance Bonus Eligibility Criteria: Education: Graduate (Any discipline) Experience: Open to Freshers and Experienced candidates Languages: Fluency in Engl...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:45k kavya@7849020010 ruth@9590520040 indu@7848820046 aditi@7795311459

What we are looking for: We are looking for a professional who will handle customer interactions and resolve policy servicing queries, requests, and complaints for our HNI/NRI customers. Key Responsibilities: Handle and resolve customer queries and service requests through emails and calls. Ensure quick and effective service recovery for customer concerns. Manage and close HNI policy servicing requests within the given TAT. Coordinate with customers and internal teams to ensure timely maturity and annuity payouts. Work towards reducing unclaimed balances for HNI/NRI customers. Minimize repeat email queries by identifying issues and ensuring quick closures. Deliver excellent customer service ...

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory call renuka@7795311104 call misha@7848820042 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:28k

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Hiring: International Voice Process Customer Support (International BPO) Location: Gurugram & Jaipur (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6months' experience in Voice - Customer Support Freshers with excellent communication skills can also apply Salary : Up to 30k CTC Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Contact for Further Details: Zainab : 92...

As a Sr. Executive - Project Outward, your primary responsibility is to ensure the quality check before dispatch of all products. You will conduct a thorough inspection to verify that each item meets the required specifications, is defect-free, and aligns with the company's quality standards. Collaborating with the Stock team, you will address any discrepancies to prevent customer complaints, returns, and order rejections stemming from quality concerns. Proper packaging plays a crucial role in preventing product damage during transportation. You will be in charge of securely packing all goods using appropriate materials and following standardized packaging guidelines. Special attention will ...

As a Market Responsibility lead at YouTube, you will play a crucial role in leading initiatives aimed at engaging stakeholders across YouTube to ensure that Trust and Safety effectively manages sensitive decisions, maintains operational readiness for critical events, and enhances its understanding of regional trends and risks on the platform. Your primary responsibility will be to monitor various sources, collaborate with cross-functional teams, and utilize your contacts to identify abuse trends within the market. You will also be tasked with monitoring emerging sensitive events, supporting escalations, and ensuring readiness for elections and major events. By highlighting risks to the YouTu...

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will suppor...

As a potential candidate for this role, you should have experience in effectively handling escalations and customer service related issues. Your responsibilities will include managing customer queries and resolving issues to ensure high levels of customer satisfaction. Additionally, you will be required to coordinate with team members and utilize CRM tools for seamless team communication and collaboration. Strong communication skills are essential for this role to effectively interact with customers and internal teams. This is a full-time position with day shift schedule and the work location is in person.,

Job Description: The Calling Executive will be responsible for making outbound calls to potential or existing customers to provide information, promote products or services, and assist with inquiries. This role involves updating the complete process of filling complaints at insurance ombudsman. Responsibilities: Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman. Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed. Data Management & Reporting: Update customer information, track performance metrics, and pr...

Aspire Spectrum Healthcare BPO is currently hiring for the following positions in Hyderabad: Team Leaders Healthcare BPO: - Experience required: 8+ years - Shifts: 24x7 rotational - Location: Hyderabad - Preferred skills: Experience in team handling, escalations, healthcare process excellence, and familiarity with EHR/EMR or patient portal documentation. BPO Executives Healthcare Support: - Experience required: 3-7 years - Shifts: 24x7 rotational - Location: Hyderabad - Preferred skills: Background in handling electronic health records (EHR), electronic medical records (EMR), or patient support documentation across healthcare platforms. Requirements: - Strong communication skills and adaptab...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

sanyasi ayurveda is looking for BPO Executive / Telecalling to join our dynamic team and embark on a rewarding career journeyThe BPO (Business Process Outsourcing) Executive is responsible for providing excellent customer service and support for clients or customers of a BPO organization. They handle inbound and outbound calls, emails, or other forms of communication to address inquiries, resolve issues, and ensure customer satisfaction. The BPO Executive must possess strong communication skills, problem-solving abilities, and the ability to work in a fast-paced and customer-centric environment.Key Responsibilities:Customer Service and Support:Handle inbound and outbound customer interaction...

Walk In Axis Bank - VKYC Officer Mumbai Vileparle Contact : Ganesa Subramanian Number : 8056659888 (Whatsapp only ) share cv to this number Video KYC (VKYC) officer immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply) Mention Ganesa HR on top of your resume Job description Video KYC Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to ach...

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim To make digital experiences which are effortless and secure, So we organise ourselves around three principles: engineer, protect, and operate We engineer simple solutions, we protect our customers, and we operate smarter, Our people work differently depending on their jobs and needs From hybrid working to flexible hours, we have plenty of options that help our people to thrive, This role is based in India and as such all normal working days must be carried out in India, Job Description Join us as a Customer Service & Operations Team Manager, Reconciliation & Investigations In this critical role, youll be...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

Description We are seeking a skilled resources within our benefit change management function The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries Thereby ensuring seamless transition for our critical stakeholders and customers (Employees) The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience, Monitoring And Investigation Of Tech Issues Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, rep...

Description Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services, Our vision is to create business value by delivering high quality data at scale We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received We collaborat...

Description Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services, Our vision is to create business value by delivering high quality data at scale We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received We collaborat...