1263 Escalations Jobs - Page 12

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

The Emergency Services Desk Coordinator is responsible for managing the front-end administrative operations of the Emergency Department in compliance with NABH standards. This role ensures smooth patient flow, timely registration, accurate documentation, interdepartmental coordination, and enhanced patient experience during emergency situations. Key Responsibilities: Patient Handling and Triage Support Greet and receive patients and their attendants in a professional and compassionate manner. Facilitate immediate attention by informing triage nurse or duty doctor. Support triage process by ensuring correct patient prioritization as per hospital protocol. Registration and Documentation Perfor...

Greetings from Ignites Human Capital Services Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environmen...

As the Director of Customer Success Operations (India), you will be the key representative of the India team for Customer Success. Reporting to the India Head and closely collaborating with the VP of Customer Success in the US, your role demands polished communication skills and mature leadership qualities to effectively manage expectations across India and US leadership while driving operational excellence. **Key Responsibilities:** - **Leadership & Operations** - Lead India-based Customer Success Operations across extended shifts, ensuring seamless handoffs and consistent service delivery. - Establish and enforce SOPs, playbooks, and escalation workflows to create accountability and predic...

India's TOP 1 MNC is hiring for Freshers to 1 Year experienced candidates for different Customer support role. INTERNATIONAL & DOMESTIC processes are available FRESHERS to 12 MONTHS of Experienced candidates can apply. Any graduates and Undergraduates can apply. 12th Qualification is mandatory SALARY = 15.4K to 24K Inhand + Incentives ( SALARY is clearly depends on Qualification & Experience) Night Shift, Day shift (Domestic), Evening & Rotational Shifts available INTERNATIONAL CHAT , VOICE & BLENDED Processes are available. ____________________________________________________________________ CALL IMMEDIATELY SHARE WITH FRIENDS & COLLEAGUES Please Ping on WhatsApp as well ( Name, Number, Mai...

Hiring for International Blended/Voice Process related to Banking , Travel and Social Media UG/Grad with 1 yr of exp in customer support Gurgaon Salary- 36-46k in hand 5 days working/Both side cab 2 Roster off/Night shifts Anjali :9354911705 Required Candidate profile Candidates should have super excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits MIV/Bonus Incentive

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Own the customer experience completely post booking of project till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved with...

You will serve as the key account manager for the mapped accounts, serving as their primary point of contact for all inquiries and ensuring timely updates on service activations. Your role will involve acting as a liaison to address all their concerns within a 24-hour timeframe, including managing calls and emails. To qualify for this role, you must demonstrate proven experience in a similar field. Core Responsibilities Handle end-to-end management of customer accounts. Establish and maintain strong relationships with customers. Act as the main point of contact for assigned customer accounts. Respond to incoming customer inquiries and resolve issues promptly. Make outbound calls to update cu...

Responsibilities Main functions The So FRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls. A Business problem coordinator is responsible to monitor and fix difficulties that emerge during daily activities/controls. The purpose of problem-solving is to figure out what caused a problem so that it doesn't happen again. He should ensure that issues are identified, investigated, and resolved in a timely and effective manner, minimizing the impact on business operations Will be also responsible for the o...

To manage project billing activities, monitor work progress, and support effective planning and scheduling to ensure timely execution, accurate cost control, and compliance with contractual obligations.

Customer grievance handling unit Graduation Work exp: 2+ yrs Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. CTC – up to 5.50 LPA (including variables) Directly share CV on 7991936355

Role: Customer Support - Voice Process For experienced; Required minimum 1 year of Customer Service experience Languages Required: English Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : CTC: 28k Contact: Zainab- 9251688430

Dear Candidate, Infoedge is inviting candidates for a Group Manager role for its Job Hai division. Please find below the details. Date of Interview - 23rd and 24th September 2025 Time - 10 AM to 3 PM Address - A-88, Sector - 2, Noida (near noida sector 15 metro station) About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridaba...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Greetings from Ignites Human Capital Services Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environmen...

Greetings from Ignites Human Capital Services TOP BPO ACCENTURE IS HIRING CUSTOMER SUPPORT Shift:US SHIFT Experienced 50k Call anusha@7815982900 Call kashish@7816842400 call Anjum@7795311458 call hr Indu@7848820046 call hr aditi@7795311459

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr Isha@7848820042 callhr akshu@7829423175 call hr anjum@7795311458 call hr mayur@9343402211 call@7848820048 call hr@7848820047 call hr@7829423175 call@78...

Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update Key Accountabilities / Key Result Areas Manage, troubleshoot & restore faults across multi-vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K Core Com...

As the Director of Product Support, you will play a crucial role in enhancing customer experiences and driving business objectives through the development and execution of a comprehensive support strategy. Your responsibilities will include leading and managing multiple support teams, collaborating with stakeholders, and ensuring effective communication among internal and external parties. - Lead and manage multiple support teams - Collaborate with stakeholders - Ensure effective communication among internal and external parties To excel in this role, you should have: - A Bachelors or Masters degree in business, engineering, or a related field - At least 13 years of experience in Product Sup...

Company Overview ANCKR is a bold, U.S.-led software development agency that combines American leadership with top-tier international talent. We specialize in AI-enhanced web and mobile development, process automation, and digital transformation . We're not your average dev shop. We're a tech-first, values-driven partner committed to building things that lastfor startups and scaling enterprises alike. Learn more at: www.anckr.com Job Summary As the Support Lead / Manager , you will establish ANCKR's support function with an AI-first strategy . Your mission is to design a system where AI agents handle frontline intake (knowledge base queries, FAQs, routing, RAG-powered suggestions) and humans ...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr@7848820042 callhr@7829423175 call hr@7795311458 call hr@9343402211 call@7848820048 call hr@7848820047 call hr@7829423175 call@7848820045 call hr@779531...

Key responsibilities Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner, Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customers satisfaction, Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers, Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date, Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience, Escalatio...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, The Community You Will Join As a member of Airbnbs Escalations team, you will own the resolution of high-stakes issues raised directly to the CEO and Executive Team, delivering ?unreasonable hospitality? by balancing urgency, empathy, and fairness This high-visibility role demands extreme ownership?youll dive deep to uncover root causes,...

About The Opportunity Role: Key Account Management Acquisition Level: Assistant Manager/Deputy Manager Reporting To: Director Corporate Channel Location: Gurgaon About The Function MyBiz, a corporate travel management platform by MakeMyTrip, provides a customizable, real-time self-booking system that seamlessly integrates into a companys structure to deliver convenience, transparency, savings, and the power of choice Over the last 5 years, we have onboarded 50,000+ prominent corporates who are benefiting from our seamless platform and achieving significant savings, About The Role As an Account Manager at MyBiz MakeMyTrip, you will be responsible for building andmaintaining strong relationshi...

About The Company Aspire is the leading all-in-one finance operating system for growing businesses We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential, Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures To power our solutions, we have partnered with some of the best companies in the world s...