945 Escalations Jobs - Page 12

Roles and Responsibilities Should have skills in Excel. Day to day MIS follow up. Prepare the report & handle the operation related query with TAT. Will take responsibility of handling front desk (Reception) . Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients. Client Master Changes data updation (CMC).

Role: Content Moderation Customer Support (Non-Voice) Location: Hyderabad Work Mode: Work From Office Requirements : Minimum 9 months of experience in Content Moderation (Must) Freshers with strong communication skills and good knowledge are also eligible Graduation is mandatory Excellent verbal and written communication skills Immediate joiners only Work Details: 5 days working, 2 days rotational off Rotational shifts CONTACT: Aman- 8306474104

Dear Candidate, As discussed, Im sharing Job Description of Escalation Manager and company details below: Location Airoli (Navi Mumbai) Notice Period Immediate Joiner / 30 days Experience 3+ Yrs Shift - 24*7 (Rotational) Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is h...

Ensure 100% PM visit delivery PAN India via ASMs/service coordinators. Monitor service emails, OTPs, ERP hygiene, tools, calibrations, godowns, escalations. Support hiring, approvals, meetings, and strategy execution with HR and management.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Follow the SOPs and meet the TAT/ SLA for each activity. Help improve/ refine the SOPs through process improvements. Verify orders placed with customers, ensure that orders are correct Resolve customer queries & issues. Maintain log tracker & MIS Required Candidate profile 2+ Yrs Exp in Logistics (Hub Spoke Model, Branch) Operations discipline & ability to meet tight TAT SLAs Strong customer & vendor/ partner management skills Good written & oral communication skills

Job Description - TripzyGo is a Travel Tech business that believes in offering the most fun and engaging ways for travel. We're not just any other tour and travel agency. Instead, we are a philosophy with a strong passion and dedication towards delivering the most fun, engaging, fulfilling, and safest experiences to every customer associated with us. With TripzyGo, you will have the most experiential trips with customized packages perfectly suiting your travel needs and expectations. We are seeking a dynamic individual to join our team as a Management Trainee. As a key member, you will be responsible for marketing and selling our company's packages and services to both new and existing clien...

Job Description: Channel Care Associate The Channel Care Associate is responsible for providing non-technical customer service support to Pearson VUEs test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients' candidates. They will monitor quality, security, and customer satisfaction, and compliance monitoring and training. Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel. The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external ...

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR CHAT PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experienc...

Job Title: Customer Support Executive – Chat/Voice/Blended (BPO) Location: Gurgaon Experience: 0 – 3 Years Salary: 18,000 – 35,000/month (Based on experience & shift) We want to hear from you! WhatsApp details on HR 88266 73317 Required Candidate profile Job Responsibilities: Handle customer queries via chat, call, or both, depending on the process Provide accurate information and timely solutions Graduates/Undergraduates (Freshers welcome!)

Females: Rotational Day Shift Males: 24x7 Rotational (9 hours) 2 rotational offs Excellent English communication Min 1.6 years of exp in handling escalated queries Languages: English + Any regional (Telugu, Kannada, Bengali, Malayalam) Required Candidate profile Call/whatsapp HR Anika-7738581678

Greetings from Ignites Human Capital Services Experience into 6 months bpo experience call Muthamma@9886112583 call Suman@7848820047 call aditi@7795311459 Only Graduates can apply work location:Marathalli salary:30k

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory renuka@7483101122 call mayur@9343402211 call Muthamma@9886112583 call Suman@7848820047 call aditi@7795311459 Only Graduates can apply work location:Marathalli

Designation: Team Leader-Voice Process-2 Inbound 2 Outbound Payroll-mutual fund co Job Location-Belapur Salary-5 Lakhs+Inc EXP-Gduate with min 1 yrs team handling exp Into Voice Process only apply(on papers TL) Call 9773553319 Simran www.hyfly.in Required Candidate profile Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members. Manage assigned division’s productivity to department/area SLA MUST have TL Exp Perks and benefits Medical Allowance + Daily Allowance

Minimize fraud exposure and financial loss by identifying and acting on suspicious transactions via outbound customer calls Handle alerts and cases in accordance with the bank’s guidelines Escalate any emerging fraud trends or anomalies immediately Required Candidate profile Location: Turbhe, Navi Mumbai Payroll: No 1 Finance Open Positions: 10 Shift Timings: 7:00 AM to 10:00 PM (9 hours per shift) Salary Range: 23,000 Gross Call 9773553319 Simran www.hyfly.in Perks and benefits Medical Allowance + Daily Allowance

We have excellent opening for the position of Technical Service Desk (Team Leader). Qualification : Any graduate Experience: 3 to 6 Yrs Job Location: Andheri (Chakala) JD as follows Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications Responsible for incident handling under SLA matrixes. Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues. Should have experience on ticking tools. Configuring MS Outlook and adding mail accounts of users in Outlo...

Hiring: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 1 year experience in Sales or Customer Service Fluency in English and Hindi is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 26,000 per month Incentives: Up to 40,000 per month (performance-based) Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT Kanak- 9251688429

Role: Customer Support Executive (Voice Process) Location: Bangalore Work Mode: Work From Office Shift: Day Shifts Working Days: 6 Days (1 Rotational Off) Requirements: Minimum 1 year of experience in Customer Service Fluency in English and Hindi is mandatory Strong communication and interpersonal skills Immediate joiners only Compensation: CTC: 37,000 per month Incentives: Performance-based, attractive earning potential Why Join Us? Excellent career growth opportunities Competitive salary with high incentives Supportive and energetic work culture Enhance your sales & customer handling skills Contact for more details: Kamya 9084148502

We are hiring for INTERNATIONAL CHAT PROCESS with one of the TOP MNC based at Gurgaon location. Interested candidates can share their CV to touch.hr28@gmail.com OR CALL/WhatsApp HR MONIKA: 9540632102 Salary Range: 15.4K to 20K inhand + Other Allowances Cab: Both side or One side ( Depends on your preference) Job Location: Gurgaon WORK FROM OFFICE IMMEDIATE JOINERS ONLY Roles and Responsibilities - Handle international customer chats with professionalism and courtesy - Resolve customer queries and concerns in a timely manner - Provide product information and solutions to customers - Collaborate with internal teams to resolve customer issues Desired Candidate Profile 0-6 years of experience is...

Role & responsibilities Act as the first point of contact for customer queries and issues. Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or ticketing systems. Identify recurring problems, escalate critical issues, and document resolutions. Use debugging tools to analyze and resolve technical concerns. Provide product walkthroughs, training, and setup assistance. Maintain FAQs and troubleshooting guides, updating them for new features. Notify customers about service disruptions and scheduled maintenance. Collaborate with internal teams to report bugs, suggest improvements, and ensure priority support. Assist with API-related queries and third-party inte...

We're Hiring for Escalation Executives (Level 2) Be the voice that solves! Location: Work From Office (WFO) Shifts: 24/7 (Rotational) Process: Blended 70% Email & 30% Calls Salary: Up to 4,50,012 per annum What Youll Do: Handle and resolve Level 2 escalations with urgency & professionalism Communicate directly with customers and internal teams Analyze root causes & provide immediate + long-term solutions Document actions taken and maintain escalation records What Were Looking For: Graduate with minimum 2 years of experience in Customer Service / Escalation Excellent communication Strong problem-solving & conflict resolution skills Ability to work under pressure in a 24/7 environment You can ...

Greetings from Intouch CX !! Hiring for Customer Support International Voice Point of Contact : HR Apoorva 7022226234 / 9148186691 apoorva.raj@intouchcx.com location Bangalore Overview of the position : We are seeking a skilled and customer-focused calls to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. The role of Customer Support Associate (CSA), will be responsible for : Respond promptly and professionally to customer inquiries Email & chat and Calls while identifying opportunities for process improvement. Resolve product or service pr...

We are seeking a motivated and certified Gym Trainer to join our team at [Company Name]. The ideal candidate will conduct fitness assessments, create customized workout plans, and provide one-on-one training sessions to help clients achieve their health and wellness goals. You will also advise clients on nutrition, ensure safe exercise techniques, and promote club programs to enhance member engagement. Key Responsibilities: Conduct fitness assessments and develop personalized workout programs. Monitor client progress and adjust training plans accordingly. Provide one-on-one coaching, emphasizing proper form and injury prevention. Guide clients on nutrition and healthy lifestyle habits. Educa...