550 Escalations Jobs - Page 12

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Freshers and experienced candidates welcome. Job Details: Process: International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! For More Details Call HR Neha-7975182408 or 9964080000 or visit jobshop.ai to explore other open positions with us

Any Graduate having min.2 years of International Voice Process Skills: Voice support, , International Voice Process... Location - Gurgaon US Shifts [Both ways cab ] PKG -Upto 6 LPA + Allowances And Incentives Imm. joiners only -JASPREET -6205633155

Hiring for Process Specialist International Customer Support(Outbound Process) Min 2 Years experience in International Voice Process Graduates Only Location Gurugram 24*7 Shifts Immediate Joiners Only CTC upto 6 LPA+ Variables Contact Neha 8769866443

Job position : Team leader - sales Key Responsibilities Team Management: Supervise a team of sales agents assign tasks, manage shifts, and drive daily operations in.indeed.com+12squadstack.com+12stringeex.com+12expertia.ai. Sales Targets: Set, track, and meet team KPIs (e.g., sales revenue, conversion rate, AHT, CSAT) . Coaching & Training: Deliver regular mentoring, feedback, call reviews, and skill training sessions . Performance Monitoring & QA: Monitor metrics, conduct quality audits, address shrinkage or attrition, and liaise for escalations olibr.com. Customer & Client Management: Resolve tough customer queries, uphold SLAs, and build client trust expertia.ai. Reporting & Analytics: Generate and share sales and service reports, trend analyses, and improvement plans simplyhired.co.in. Process Improvement: Spot areas for process optimization and champion enhancements jobs.weekday.works+6simplyhired.co.in+6olibr.com+6. Floor Support: Provide real-time support and micro-coaching on the floor stringeex.com. interested candidate plz whats app and call me on 9311240715

Role & responsibilities Oversee customer service operations to ensure high standards of service delivery. Address and resolve customer complaints and inquiries promptly. Conduct training sessions to maintain service quality and team effectiveness. Provide knowledgeable support on products. Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment .. Preferred candidate profile Educational qualification: Bachelor's Degree in any field. Experience : 0-24 months of experience in handling tickets and supporting tools/applications. Fresher may also can apply.

Hiring for Customer service - International voice process Graduate - Fresher Undergraduate - 6 month experience required Salary - 3 LPA to 4 LPA 5 days working with any 2 week off Cab service available Immediate joiners only HR Sangeeta 7693928266

*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Required Experience: Minimum 1 Year in International Voice Support(BPO) Qualification Graduates Only CTC: Up to 5.75 LPA+ Variables Location: Bangalore (Electronic City) Immediate Joiners Only Shifts: 24*7 Shifts 2 Way Cab Contact 8769866443 Neha

Job Description for Intune and SCCM Subject Matter Expert We are looking for an individual who can work independently and efficiently on tasks related to SCCM and Intune administration in Co-managed setup. This role requires in-depth knowledge in several of the following technological areas: Ability to Configure, implement and troubleshoot Intune Enrollment, Policy\Profile deployment, Application Management, Device compliance, Device Configuration, Endpoint Security Profiles\Polices and Intune reporting to ensure compliance with organizational standards and security requirements. Working experience in Autopilot for building machines and troubleshooting any failures around it. Good in concepts of Windows 365 Cloud PCs, Microsoft Defender for Endpoint. SCCM & Intune - Co-management & Migration Skills. Migrate applications from SCCM to Intune with knowledge in win32 apps, LoB etc. Microsoft Windows 10 Security and Management (Bit locker, Security baseline, Device Guard, Credential Guard). Managing windows update rings and troubleshooting updates deployment failures. Experience in managing infrastructure with Zscaler, Trend Micro, Tanium and other industry standard Working experience in creating PowerShell scripts and deploying them through Pro-active remediation scripts to mitigate issues. Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Driving troubleshooting and providing clear action plans, follow up to closure. Knowledge of Service Now for Incident and Change management. Non-Technical/Soft Skills required: Strong Communication and presentation Skills. Ability to handle tough situations/spots independently. Commitment / ownership / accountability. Confident/Authoritative in handling customers/clients. Thrive to learn constantly. Overall activities/responsibilities with Client (not limited to only below): 100% Technical Leadership quality and handling escalations. Conversing with stakeholders / business / application owners. Collaborating & partnering with team members internally & externally.

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate Other : Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Anshika- 9251688427 Apply now to join a reputed international BPO and grow your career in customer support!

Customer grievance handling unit Graduation Work exp: 2+ yrs Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. CTC – up to 5.50 LPA (including variables) Directly share CV on 7991936355

Job Description. Job Summary:. We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.. Key Responsibilities:. First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.. Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.. User Support: Assist users with password resets, account unlocks, and basic application support.. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.. Qualifications:. Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech). Technical Skills: Basic understanding of computer hardware, software, and networking concepts.. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.. Customer Service: A customer-centric mindset with a passion for helping others.. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.. Team Player: A collaborative team player with a willingness to learn and grow.. Preferred Qualifications:. Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.. Internship Experience: Prior internship or practical experience in an IT support role is advantageous.. What We Offer:. Competitive salary and benefits package. Opportunities for professional development and career advancement. A supportive and inclusive work environment. Hands-on training and mentorship from experienced IT professionals. Additional Information. At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation.?Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.. Diversity,?equity and?inclusion (tietoevry.com). Show more Show less

Job Description. WHO WE ARE. Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI.Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us!. THE OPPORTUNITY. As Technical Support Engineer at Xactly Corporation, you’ll be responsible for providing excellent support for high profile customers on our data integration and platform products and for providing support to talented team members that are doing the same. We are seeking an energetic, driven leader who is passionate about helping customers solve challenging business problems, continuous improvement and enabling others to reach their potential. As part of your role you will work directly with customers worldwide to handle escalations, provide solutions and review root causes of issues. Additionally, you will be responsible for designing and implementing best-practices, working with Product and Engineering to drive continued enhancements in the supportability of our products and increasing the efficiency and effectiveness of how we address technical issues for our customers. We’re all about making things easier, better, and more efficient for our customers and team members. Our goal is to build the best Customer Support department on the planet, and you will help us do that!. THE SKILL SET. 6+ years of technical support experience, working directly with customers and providing Level 3 support for complex data and system issues.. 2+ years experience with complex SQL and data mapping, integrations/ETL. Experience in a technical role for enterprise application implementation projects (e.g., ICM, ERP, CRM, HRMS).. 2+ years prior experience developing SW solutions in any coding or scripting language. 1+ years’ experience in a team lead or other leadership role. Working closely with management and other departments on proactive monitors and improve support processes. Managing the team’s open cases queue to make sure there isn’t backlog. Checking on the teams case / case load in general. Working with other teams to make sure that escalated cases are dealt with. Strong problem-solving skills and analytical skills. A passion for driving efficiency, optimizing processes and identify in opportunities for automation. Ability to present solutions to both technical and non-technical people. Bachelor’s degree or equivalent experience preferred. Within One Month, You’ll. Gain an understanding of the concepts underlying Xactly’s tools, software and data structures and the scope of work of the Technical Support team.. Become familiar with the common issues and challenges facing your team. Build relationships with development and support leaders. Understand Xactly’s support policies and processes. Develop the ability to address more routine Support cases.. Within Three Months, You’ll. Develop the understanding necessary to address most cases and their underlying issues and start to act as an escalation point for less experienced team members as they work their caseload.. Identify opportunities for automation, streamlining troubleshooting and improving customer experience. Have developed solid relationships within our product development organization and started to drive cross-functional conversations with the goal of reducing the number of issues experienced by our customers and of simplifying resolution of issues that do arise.. Within Six Months, You’ll. Be recognized as a fully integrated member of the Customer Support team and a go-to person for complex issues. Be very comfortable managing customer escalations. Have successfully implemented improvements in 2 or more areas under the topics of automation, streamlining troubleshooting/resolution and improving customer experience.. Benefits And Perks. Paid Time Off (PTO). Comprehensive Insurance Coverage. Tuition Reimbursement. XactlyFit Gym/Fitness Program Reimbursement. Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks. Free Parking and Subsidized Bus Pass (a go-green initiative!). Our Vision. Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.. Our Core Values. Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.. Show more Show less

Role and Responsibilities. Lead a team of 12-16 payroll specialists responsible for the delivery of payroll services to a single or multiple clients as part of a managed services operation.. You will motivate and engage your team across the employee lifecycle, including the recruitment of new team members, setting objectives, coaching, and recognising individuals to drive the best performance and dealing with performance issues in a timely manner.. You will optimise the performance and productivity on your account or group of accounts through good workforce planning, effectively managing working practices and resources to meet the pre-determined Work Timings and Leave Schedules.. Provide accurate and timely reporting of team KPIs and reporting to your manager.. Effectively manage your team to ensure that customer processing SLAs are met and that opportunities to exceed are maximised.. Ensure 100% accuracy of the data being input into the payroll(s). Ensure your team are working within Zellis’ policies and procedures and any additional procedures that are specific to yours or your team’s roles.. Ensuring all handling processes are compliant with the relevant Quality Compliance Processes and that associated documentation is complete and available for checking.. Ensure communication occurs in a timely manner with colleagues and internal/external customers, ensuring that all communication has been understood and where needed feedback sought.. Work within a Continuous Improvement framework to identify and recommend solutions that can improve service, mitigate risk, or reduce cost to serve.. Develop colleagues through supporting individuals to identify job specific and future development training needs in accordance with our career pathways.. Minimise occurrence of escalations or incidents, but where an incident does occur, step in and resolve at speed, keeping stakeholders up to date throughout – and driving root cause analysis and preventative action.. Knowledge:. The technical and/or subject information needed for the role:. Knowledge of Implementation life cycle, KPIs and customer facing. Resource planning – Effort model and capacity model. Change management.. Knowledge of quality and compliance management systems. Skills:. The specific abilities you have learned, or competencies:. Excellent communication skills.. Driven for results and highly self-motivated.. Strong analytical skills. Team development and coaching. Client escalation resolution and managing overall responses to requests.. Experience: Minimum 6 years of overall experience with 2 years into team management. Show more Show less

About Us. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.. About The Role. The role is a management role responsible for leading team for the professional reconciliation of transaction passed over to the Group's Accounts in line with SLA requirements and Group policy. The focus is on Break Management and to ensure high quality, prompt and efficient matching of time critical transactions, raise timely investigation, and actioning enquiries to enable clearance of outstanding transactions.. What will your day look like?. Ensure that all transactions are actioned and queried in a timely manner with focus on high-value items that may be exposed to significant risk.. Drive cost efficiency through efficient break reduction and auto match enhancements. Drive customer delight by exceeding performance against the SLA.. High sense of urgency around customer queries/escalations. Build collaborative relationship with the customers across the Business Units and Countries. Ensure continued service to customer. 100% completion of all Manual Matches accurately and timely. Follow up, investigate and resolve outstanding transactions assigned to the Reconciliations team.. Manage all outstanding transactions and pending files which have remained outstanding within the agreed standards.. Drive knowledge enhancement for the staff through continuous learning. Improve processes through projects. Adequate/accurate and timely reporting of outstanding breaks. What will you bring?. To grow and be successful in this role, you will ideally bring the following:. Good people management skills with ability to manage teams. Ability to influence staff in delivering good results and drive performance. Good understanding of reconciliation practices and accounting principles. Ability to lead knowledge enhancement of staff on reconciliation products/practices and accounting principles. Decision Making, Resource allocation and management. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.. Job Posting End Date. 21/05/2025 , 11.59pm, (Melbourne Australia). Show more Show less

Required - Excellent Communication Skills in English Min. 2 yr exp. - Customer Support (Intern. Voice Process) B2C 24*7 Shifts Virtual Interview Any Graduate Share cv's on - 9257669383 (Harsha) Perks and benefits Both way cab's Night Allowances Incentives

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Job Title: Technical Support Executive (Voice Process) Job Type: Full-time Location: Velachery, Chennai Shift: Day Shift (Rotational Week Offs) Work Mode: Work from Office (Immediate joiners only) Openings: 5 Job Description: We are hiring Technical Support Executives for our Voice Process team. If you have good communication skills and are comfortable handling customer queries over calls, this role is for you! Key Responsibilities: Handle inbound and outbound calls related to technical issues. Provide real-time troubleshooting support. Ensure customer satisfaction and follow process guidelines. Document and escalate issues when needed. Requirements: Experience: 1 to 3 years in Technical Support (Semi Voice Process). Languages: English + any one regional language (Kannada, Hindi or Telugu). Skills: Good communication and problem-solving abilities. Availability: Immediate joiners preferred. If you're interested, share your resume with us. Feel free to refer candidates who match the role!

Job Title: SME/ Team Leader/ Sr. CSR Company Name : Rhysley Private Limited Company Website : https://www.rhysley.com/ Brand Website : https://www.mehar.com/india ERP Website : https://www.rhysleyhr.com/ Location: Sector 31, Faridabad / Mohan Estate, Delhi Job Type: Full-time - Rotational Shift. Working Days : 6 Days (Rotational Week Off) Job Overview : We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The ideal candidate will be adept at resolving complex issues, ensuring client satisfaction, and fostering long-term client relationships. Key Responsibilities : Customer Support : Provide timely, professional, and effective support to B2B customers via phone, email, and live chat. Troubleshoot and resolve customer issues related to ERP systems, including system errors, performance issues, configuration settings, and other operational challenges. Proactively identify common pain points and work with the product and engineering teams to find solutions to improve the user experience. ERP Support : Offer in-depth support for ERP system configurations, modules, features, and integration points. Work with clients to understand their unique business needs and offer tailored support in leveraging ERP tools to optimize their operations. Conduct system walkthroughs, training, and onboarding sessions for new customers and clients to ensure proper use of the ERP system. Relationship Management : Serve as the main point of contact for key B2B clients, building strong, long-term relationships. Proactively follow up with clients to ensure that all issues are resolved and client satisfaction is maintained. Provide insights and feedback to the development team regarding recurring customer concerns or feature requests. Escalation and Issue Resolution : Serve as an escalation point for challenging customer support cases, ensuring that issues are resolved promptly and efficiently. Work closely with internal teams to ensure that customer feedback and issues are appropriately prioritized and resolved. Documentation and Reporting : Document customer issues and their resolutions in the CRM or ticketing system. Regularly update knowledge base articles, user guides, and FAQs to help improve self-service support. Provide feedback to management on support trends and areas for improvement in customer service processes. Required Qualifications : Experience : Minimum 5 years of experience in customer support, with experience in B2B and ERP system support. Skills : Excellent communication (Fluent English) and interpersonal skills, with the ability to communicate complex technical concepts to non-technical clients. Strong analytical and problem-solving abilities, with an ability to diagnose issues efficiently. Ability to work independently and manage multiple customer issues simultaneously while maintaining a high level of customer satisfaction.

The B2B Sales & Corporate Tie-Ups Manager is responsible for identifying, developing, and managing strategic partnerships with corporate clients. This role involves driving business growth through B2B sales efforts, negotiating deals, and ensuring successful implementation of corporate partnerships. The ideal candidate will have a deep understanding of B2B sales strategies, excellent communication skills, and a strong ability to build and maintain relationships with key stakeholders. Key Responsibilities: Business Development: Identify and target potential corporate clients and partners in alignment with the companys strategic objectives. Develop and implement effective B2B sales strategies to achieve revenue targets. Generate leads through market research, networking, and other business development activities. Corporate Tie-Ups: Establish and manage partnerships with corporate clients, including negotiating terms, closing deals, and ensuring successful implementation of agreements. Work closely with partners to understand their needs and provide tailored solutions that align with the company’s offerings. Maintain ongoing communication with partners to ensure long-term relationships and identify opportunities for further collaboration. Sales Management: Manage the entire sales cycle from prospecting to closing deals, including presentations, proposal development, contract negotiations, and post-sales support. Monitor sales performance and provide regular reports on progress towards targets and goals. Collaborate with internal teams (e.g., marketing, product development) to ensure alignment on sales strategies and objectives. Market Analysis & Strategy: Conduct market analysis to identify industry trends, competitive landscape, and opportunities for growth. Provide insights and recommendations to senior management on potential markets, products, and partnerships. Develop sales forecasts and budgets, and manage resources effectively to achieve business goals. Relationship Management: Build and maintain strong relationships with key stakeholders, including corporate clients, partners, and industry influencers. Act as the primary point of contact for corporate clients, ensuring high levels of customer satisfaction. Resolve any issues or challenges that arise during the course of the partnership, ensuring positive outcomes for both parties. Reporting & Analysis: Prepare and present regular reports on sales performance, market trends, and partnership outcomes. Analyze sales data to identify areas for improvement and optimize sales strategies. Provide feedback to internal teams to improve products, services, and customer experiences. Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. MBA preferred. Proven experience in B2B sales, corporate partnerships, or business development, preferably in [industry]. Strong negotiation and deal-closing skills. Excellent communication and interpersonal skills. Ability to build and maintain relationships with senior-level executives and decision-makers. Strong analytical and problem-solving abilities. Proficient in CRM software and Microsoft Office Suite. Willingness to travel as needed.

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k indu@7848820046 kavya@7849020010 ruth@9590520040

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 35k to 42k Two way transport call hr soniya @7848820042 call hr Suman@7848820047 call hr ashika@7829423175

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport Ruth@9590520040 Indu@7848820046

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities Duties, projects, tasks, and activities you would be responsible for in this role: Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation