1263 Escalations Jobs - Page 11

Were Hiring: Customer Support Associate International Process Ready to take your career global? Join our dynamic team in Mohali and be the voice that connects across continents! Role: Customer Support Associate (International Process) Location: Mohali Shifts: Rotational Working Days: 5 Days CTC Details Years Experience: 25kctc to 38,000kctc What Were Looking For Excellent communication skills Experience in International Process will be a big plus! Eager to grow and work in a professional, supportive environment. Why Join Us? Competitive pay Global exposure Growth opportunities NOTE- Only immediate joiners are preferred. Interested candidates can apply by sharing their resume on 8264-812719. ...

Curiosity we delight in the discovery of new challenges and feel compelled to solve them Integrity We are relatable and trustworthy, steadfast in our commitment to our colleagues, customers, and partners Accountability We show up and deliver measurable, meaningful business value Consistently. Passion We have a shared enthusiasm for transforming our clients Responsibilities: Provide L2/L3 support for .NET applications, APIs, and integrations. Troubleshoot issues related to SQL databases, SFTP, and cloud-hosted systems. Collaborate with development/infrastructure teams for root cause analysis and fixes. Document solutions and create knowledge base articles. Handle customer escalations and ensu...

India's TOP MNC is hiring for INTERNATIONAL VOICE Processes. Job Location : Gurgaon No of Open Positions : 250 Looking for EXPERIENCED candidates with minimum 1 year of Customer Support Experience. 1-9 Years of experienced candidates can apply. 5 Days Working || Saturday & Sunday are fixed off Its an international voice process. Salary Range : 26 K in hand to 39 K In hand + Incentives (Depends on experience) Both sides cabs are available. English language proficiency should be excellent. CONTACT IMMEDIATELY Senior HR Manisha - 9541651940 ( Call & Share your Resume WhatsApp) Email: manishadembi223@gmail.com NO CHARGES

Job description Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists ...

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction Required Candidate profile Graduate in any discipline; preferred: specialization in business, communication, or related fields Strong verbal and written communication skills in English (regional language proficiency is a plus)

Greetings from Ignites Human Capital Services Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environmen...

Job Description: Escalation Desk Executive/Senior Executive Location: Gurgaon (Work from Office) Function: Customer Service / Service Excellence Reporting To: Manager Customer Service / Operations About Global Assure Global Assure is a comprehensive Value-Added Services (VAS) partner, empowering NBFCs, OEMs, and businesses to create deeper customer loyalty by offering assurance beyond products. With a strong foundation in Automobile Roadside Assistance (RSA) and extended services like Warranty, Travel Assistance, Health Assistance, and more, we are committed to trust, reliability, and service excellence. Role Overview The Escalation Desk acts as the final resolution point for customer grieva...

Job Title: Customer Advisor (Blended Process) Location: Gurgaon Working Days : 5.5 Days/Week Shift Timings - Rotational Shift (Night Or Day) About the Role: We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills, problem-solving ability, and a strong customer-first mindset. The ideal candidate will be stable, dependable, and enthusiastic about enhancing customer satisfaction. Key Responsibilities: Handle customer queries and concerns via calls, emails, and chats in a professional and timely manner. Provide accurate information regarding our products and...

Dear Candidate, Greetings from Decorpot! Job Description: We're looking for a resilient, empathic Sales Executive to contribute to the growth of our company. As a sales Executive, you will analyse prospective clients and sell our product/services. You will also be responsible for handling clients' complaints and resolving them promptly. Additionally, you will have to build a strong relationship with the clients. Role & Responsibilities: Responsible for selling value and creating credibility. Ability to work well in a team environment. Demonstrating and presenting products and services to clients Crafting business proposals and contracts to draw in more revenue from clients Enthusiastic in bu...

Dear Candidate, Greetings from Decorpot! Job Description: We're looking for a resilient, empathic Sales Executive to contribute to the growth of our company. As a sales Executive, you will analyse prospective clients and sell our product/services. You will also be responsible for handling clients' complaints and resolving them promptly. Additionally, you will have to build a strong relationship with the clients. Role & Responsibilities: Responsible for selling value and creating credibility. Ability to work well in a team environment. Demonstrating and presenting products and services to clients Crafting business proposals and contracts to draw in more revenue from clients Enthusiastic in bu...

Role & responsibilities I. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And that's why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative ti...

Key Responsibilities: Coordinate with students regarding enrollment for medical courses, including providing course information and guiding them through the admission process. Handle student fee submission, EMI plans, and liaise with banks for payments and related processes. Maintain accurate student records and databases, ensuring timely updates of enrollment and payment details. Arrange lectures, schedules, and coordinate with faculty and internal teams for smooth academic operations. Attend and respond to student and prospective student inquiries via calls, emails, or in-person. Convert prospective student leads into confirmed admissions through effective communication and follow-ups. Ass...

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Own the customer experience completely post booking of project till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved with...

We are Currently Hiring for the Role of Nodal Complaints Officer at Aditya Birla Capital Ltd. ABC Company Info: Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners. Role & responsibilities: : Respond to customer complaints Strictly...

Were Hiring: Customer Support Associate International Process Ready to take your career global? Join our dynamic team in Mohali and be the voice that connects across continents! Role: Customer Support Associate (International Process) Location: Mohali Shifts: Rotational Working Days: 5.5 Days CTC Details 2+ Years Experience: 36,000 1 Year Experience: 34,000 Freshers: 33,000 What Were Looking For Excellent communication skills Experience in International Process will be a big plus! Eager to grow and work in a professional, supportive environment. Why Join Us? Competitive pay Global exposure Growth opportunities NOTE- Only immediate joiners are preferred. Interested candidates can apply by sha...

Chat Service Representative - Work from Office @ Ahmedabad Site- CTC: 30,000 to 40,000 (based on experience and last drawn salary) Job Responsibilities: Respond to customer inquiries via chat and email Weekly Off: Two rotational days Required Candidate profile Should be ready to move to Ahmedabad Must Have Excellent Command On Spoken English and Written Flexible to work in rotational shifts Perks and benefits House Allow +Food Allow + Transportation Allow

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad . Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence to schedules, and man...

Position: Executive / Sr. Executive Experience: 24 Years Location: Noida (On-site) Shift: US (Night) Working Days: Monday to Friday Notice Period: Immediate or up to 15 days Key Responsibilities: End-to-end US payroll processing (on-cycle/off-cycle) Knowledge of US payroll compliance, taxation & W-4 Handle employee queries (email & voice) LOA, garnishments, and onboarding via PeopleSoft Data audits, report updates, and dashboard maintenance Coordination with internal teams & HR/client counterparts Proficient in Excel, MS Office; strong communication skills Preferred: Detail-oriented with problem-solving skills Ability to multitask and meet deadlines Empathy in handling client/employee concer...

Key responsibilities: Own NPS/CSAT strategy, governance, and cadence. Set NPS and CSAT goals and RAG (Red-Amber-Green) performance thresholds; align with various functions (Sales / Credit / Ops / Collections / IT) . Create survey maps for NPS/CSAT and moments-that-matter (post-sanction, disbursement, first EMI, ticket closure etc). Lead Voice of Customer program, identify pain points, areas of improvement and drive cross-functional fixes. Conduct cross-functional cadences for NPS Fixes”. Prioritize initiatives to improve service quality (scripts, TAT, transparency, right process, communication strategy and service delivery expectation setting etc) Conduct review of detractor hot-sheets and u...

TTS Agent Parts support Duties And Responsibilities Primary contact for the dealers and field staff in all matters relating to parts identification Analyze the request and identify the root causes and main technical issues Providing reliable and fast support, giving parts advice to the dealers and processing stock control actions Market language expert of the team in translations, providing answers and direct contact with the network and the customers representatives Organizing and giving ad-hoc training to team members within MSXi organization In case of critical cases manage inbound and outbound calls from/to the dealers related to open cases End-to-end cases resolutions: Ownership of case...

Responsibilities * Lead a team of voice process professionals to achieve operational excellence in revenue cycle management, claims adjudication, and customer satisfaction. * Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. * Manage escalations effectively to ensure timely resolution of issues while maintaining high levels of customer satisfaction. * Analyze key performance indicators (KPIs) such as AHT, CSAT, TAT, SLA compliance to identify areas for improvement. Job Requirements * 5-12 years of experience in BPO/Call Centre industry with expertise in voice process operations. * Strong understanding of Revenue Cycle Management (RCM), Cla...

Bulk Hiring for Customer Support 5 Days Working Both side cabs Rotational Shifts Location: Noida / Gurgaon / Delhi UnderGrad/ Grad / Freshers/ Experienced anyone can apply Excellent Comms required Call HR Shruti: 6394715879 > HR Rohit: 8178634637

Serve as 1st Level of Escalation for Queries for Staff Check Individual Productivity & Accuracy Numbers updated in database Skills- Strong Communication/ Data Analytics Delivery of service level components, quality and productivity targets as per QEM

Greetings from Niva Bupa! We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Job Location- Sector- 59, Noida CTC- Up to 4 LPA Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim...

Hiring for International Voice Process US Healthcare Process Location: Bangalore Process: International Voice (US Healthcare) Perks: Both-way cab facility Salary: Up to 4 LPA Work Schedule: 5 days working Saturday & Sunday fixed off Interview Mode: Virtual rounds Eligibility: Fresher or Experienced candidates welcome Good communication skills in English Willingness to work in night shifts (US process) Contact: Chanchal 9251688424 References are highly appreciated!