1263 Escalations Jobs - Page 10

Role: Social Media Specialist - Escalation Desk Location: Gurugram POC: Rohan Aggarwal (+91-8076997061/ rohan.aggarwal@spinny.com) About Spinny : About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after- sales warranty....

Designation: Verification Executive Payroll-General Insurance Co Job Location-Thane/Vashi/Malad Process-Voice Salary-16K to 21K Net+Incentive Day Shift HSC Fresher 5 DAYS WORKING Work From Office Call 8080126356 Ekta www.hyfly.in Required Candidate profile Educating the customer about the policy Verifying with customer Should be comfortable to Receiving Escalations Call and solve issues on calls Age:34 yrs hyflyhr9@gmail.com www.hyfly.in

Job Opening: Customer Support Associate Premium Process Location: Lucknow Shift: Rotational Shifts (including weekends) Experience: 0- 3 years in Customer Support (BPO/Voice/Chat) Education: Under Graduate/ Graduate Both can Apply Salary: Upto 3 Lpa(Negotiable) About the Role: Join the Premium Support team and be the voice behind exceptional customer experiences! As a Customer Support Associate in our premium process, you will handle high-priority customers, ensuring swift and effective resolution of their concerns with professionalism and empathy. Key Responsibilities: Handle inbound and outbound customer queries via voice/chat/email for premium users. Deliver top-notch support with a focus...

Associate - Customer Support Location: Gurgaon Functional Area: Operations Education Qualification: B. Tech, BCA, MCA/ Any Graduate Experience: 1-2.5 Years Key Responsibilities: • Respond to and log all inquiries received from clients via telephone, chat, email, or web site • Maintain detailed documentation and updating tickets for all incoming support requests in real-time • Keep well documented and updated case notes on all tickets daily • Provide daily communication to clients on outstanding ticket status • Identify, analyze, troubleshoot and resolve client service requests • Work as a team member to collaboratively resolve client requests and technical issues, partners and vendors. • Par...

Greetings from Top Mnc We are currently Hiring for international Non voice Conact HR Apoorva 7022226234 Customer Service Associate Immediate joiner required The role of Customer Support Associate (CSA), will be responsible for : Answering player support queries via Email and Discord Troubleshooting game issues via Email and Discord and calls Answering player queries about features and functionalities of the clients service offerings Answering questions regarding game issues and making recommendations Escalate product related issues to internal teams & close loop Going the extra mile to engage with players by solving their issues and ensuring satisfaction Requirements:- An obligation to deliv...

Job description Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists ...

1. Expanding the relationship with existing customer by continuously proposing solutions that meet their objectives. 2. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition. 3. Acquiring a thorough understanding of key customer needs and requirements. 4. Strong communication and interpersonal skill with aptitude in building relationships with professional of all organizational levels. 5. Excellent organizational skills. 6. Resolving issues and problem faced by customers and deal with complaint to maintain trust. 7. Escalating & resolving areas of concern as raised by clients. 8. Experience in sales providing solutions to customers. 9. Ensuri...

Key Responsibilities: Lead a team of Assistant Managers and their respective implementation teams, providing direction, mentorship, and performance feedback Build a high-performing culture focused on collaboration, accountability, and continuous improvement Foster professional development and growth opportunities for team members Manage the execution of multiple payroll implementation projects, ensuring timely delivery, adherence to scope, and budget compliance Ensure standardization and consistency in implementation methodologies across teams Drive root cause analysis and resolution of project issues, risks, and escalations Act as a senior point of contact for key clients during the impleme...

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow/Bangalore Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, ...

Responsibilities: Answer Transferred Escalation calls from L1 advisors and emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken Follow up to ensure that appropriate actions were taken on customers' requests Refer unresolved customer grievances or special requests to designated departments for further investigation Ensuring to turn negative sentiments to positive on Social Media complaints with customer delight Ensure the highest level of customer satisfaction leading to high CSAT and RES scores Essential Skills ...

Vidal Health Insurance TPA is hiring for Executive for Client Servicing Key Responsibilities: 1 . Management of query related to Claims and Cashless at Level 1. 2.Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team 3. Fulfilment of SLAs of top stakeholders for the respective region. 4. Oversee timely submission of MIS reports 5. Relationship with HO of Insurance Companies, Brokers if required. 6. Oversee department functions like the Customer Care, Claims, Contact Centre and related functions. Qualification & Experience required: Experience: Minimum Graduation with 1-2 years of experience in Customer Service with good com skills. Industry- Health Insuranc...

Profile - Customer service Location- Gurgaon( Sect -18) Good Comms required Graduation Mandatory fresher to experienced 6 days Working Salary - 19 to 25 ctc Age at last 30

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To monitor & supervise the customer service team & ensure all complaints are resolved in turnaround times defined Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined Bringing Escalations to senior management timely Improve customer service at training centres by monitoring & also physically auditing the centre . Proactively checking & monitoring customer satisfaction & ensuring timely resolutions Prepares customer care performance reports as defined from time to time . Deal with irate customers tactfully & in a polite manner Communicating with customers on e mail , phone & in person Roles and Responsibilities To monitor & supervise the customer ...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Role: International Voice Process (US Customer Support) Freshers and Exp both can apply Required: Min. 6 months' into Customer Support CTC: Up to 4.2 LPA Location: Bangalore Work From Office 5 Days working; 2 days rotational off US 24*7 Shifts Qualification: Min. 12th Only Immediate Joiners CONTACT: Aman- 9251688427

Greetings from IGNITES Human Capital Services WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S Hiring for International voice Shift- us Salary- 4.30 LPA +Joining Bonus +Incentives Location - kovilambakkam Immediate joining within a week Need excellent english speaking skills Interested Candidates please call below contact numbers imm call Indushree @7848820046 call pooja@9886112704 call Mayur@9343402211

Guhring India Pvt Ltd is looking for Manager - Technical Support to join our dynamic team and embark on a rewarding career journey Team Leadership:Lead and manage a team of technical support professionals, including hiring, training, and performance management Set team goals and performance targets, and ensure they are met Customer Support Strategy:Develop and implement a technical support strategy that aligns with the organization's goals and customer service standards Define and monitor key performance indicators (KPIs) to measure the effectiveness of the support team Technical Expertise:Maintain a deep understanding of the organization's products or services, as well as the technology and...

Key Responsibilities Lead the customer service team across branches and digital platforms to ensure consistent service delivery. Develop and implement customer service policies, processes, and SLAs to ensure prompt query resolution and complaint management. Monitor customer satisfaction levels and implement initiatives to improve Net Promoter Score (NPS) and retention. Manage escalation handling, ensuring resolution within defined timelines as per RBI/NBFC guidelines. Collaborate with Sales, Operations, Collections, and Risk teams to streamline customer communication. Implement training and coaching programs for service staff to enhance customer interaction quality. Ensure regulatory complia...

Lead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Responsibilities: Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own daily ticket queue management, ensure SLA targets are met and apply escalations appropriately. Coordinate with application and infrastructure SMEs for incident resolution and root cause analysis. Prepare weekly and monthly service reports and present operational metrics to management. Drive continuous improvement, develop runbooks, and oversee onboarding and knowle...

Managing service operations smoothly on All India basis, Ensuring customer satisfaction with optimum service quality. To grow service business in terms of revenue & profitability Spare parts / inventory management. AMC Escalation management Required Candidate profile B E with 15 years+ with minimum 5+ years of Experience in People Management role MBA preferred Experience in Machine Tools / Capital goods preferred. Team handling. Open to travel.

Role: International Blended Process (Customer Support) Freshers and Exp both can apply Undergraduates / Graduates both can apply Night Shifts 5.5 Working Days; Rotational off 1 way transport Work From Office Location: Kolkata CTC: 23,000 Immediate Joining CONTACT: Sukanya- 6289576772

Greetings from IGNITES Human Capital Services WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S Hiring for International voice Shift- us Salary- 4.30 LPA +Joining Bonus +Incentives Location - kovilambakkam Immediate joining within a week Need excellent english speaking skills Interested Candidates please call below contact numbers imm call Indushree @7848820046 call pooja@9886112704 call Mayur@9343402211

Were Hiring: Customer Support Associate International Process Ready to take your career global? Join our dynamic team in Mohali and be the voice that connects across continents! Role: Customer Support Associate (International Process) Location: Mohali Shifts: Rotational Working Days: 5 Days CTC Details Years Experience: 25kctc to 38,000kctc What Were Looking For Excellent communication skills Experience in International Process will be a big plus! Eager to grow and work in a professional, supportive environment. Why Join Us? Competitive pay Global exposure Growth opportunities NOTE- Only immediate joiners are preferred. Interested candidates can apply by sharing their resume on 9056288584. D...