945 Escalations Jobs - Page 10

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

1.Correspondence of all sites & reply to the client’s letter within 10 days in coordination with the Project Manager. 2.where we need to keep the contractual matter on record with clients and Sub- contractors. 3.Tracking BG and insurance of projects Required Candidate profile 4. monitor contractual compliances with respect to time, cost , and quality including milestone compliances and prepare report and present in MIS. 5. prepare EOT claims, escalations, and other claims.

Job Opening: Customer Support Executive (Night Shift) Location: Electronic City Phase 2, Bengaluru (Work From Office) Shift: Night Shift | Immediate Joiners Only Eligibility: Education: Undergraduate / Graduate Experience: Freshers: Eligible Experienced: Must have customer support experience Communication Skills: Must clear Versant with 60%+ Work Schedule: 5 Days Working (2 Rotational Offs) During peak time, 6 Days Working 2-Way Cab Provided (within 40 km radius) Salary Structure: Experience Range:- 06 months3.1 LPA20,00022,000 (incl. variable) 712 months3.75 LPA25,00027,000 (incl. variable) 1223 months4.1 LPA27,00030,000 (incl. variable) Max Band (Experienced)4.22 LPA27,00031,000 (incl. var...

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-clas...

Medi Assist TPA Health insurance Gautham budhnagar sector 3 Noida G M Tower, 1st Floor, D-7, Sector-3, Noida - 201301, Uttar Job description for CRM -Noida Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims .Visiting client location weekly twice or thrice. Thanks Hariprasad Mob :+ 91 9731826983 Email id :hariprasad.m@mediassist.in

Medi Assist TPA Health insurance Gautham budhnagar sector 3 Noida G M Tower, 1st Floor, D-7, Sector-3, Noida - 201301, Uttar Job description for CRM -Noida Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims .Visiting client location weekly twice or thrice. Thanks Hariprasad Mob :+ 91 9731826983

What are we looking for? The ideal candidate will play a key role in conducting daily RTR audits and maintaining training content, and monitoring the quality activities through structured vendor governance. This role requires strong communication skills, accountability, and the ability to work independently while managing multiple responsibilities across teams and vendors. What does the job entails? • Perform daily Audits (RTR) quality activities. • Act as custodian of the Knowledge Portal, Email Composer, and Training Content. • Ensure timely updates of training materials across all Lines of Business (LOBs). • Roll out timely updates and communications to relevant stakeholders. • Conduct re...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in Social Media, voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

About the Department: Service recovery is a customer grievance handling unit. The touch points are IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. Key Roles & Responsibilities: Responsible for resolving customer queries and service requests received through email. Ensure service interactions are dealt with promptly including service recovery. Coordinate with internal teams to ensure the requests are closed in a timely manner Deliver best in class customer experience in the service interactions leading to improved VOC. Identify gaps in existing processes and work with various project teams to drive improvements. Ensure SL...

A Houston, Texas, USA based Logistics company is in need for Customer Support Associates to work from our office in Kolkata and deal with its hiring program . As a Customer Support Associate (Voice), you will be responsible to deliver the following responsibilities : Initiate outbound calls to potential and shortlisted Candidates for Hiring Handle inbound calls with utmost professionalism adhering to the call etiquettes of the highest order Niche out sublime negotiation skills assertively Work on Job Boards Manage listings on Job Portals Initiate follow up phone calls & engage in chats and emails in accordance with effective strategical norms applicable with candidates across different stage...

Roles & Responsibilities: Manage Voice Process Activity Inbound or Outbound Greet and direct customers Answer customers questions about specific products/services. Handle escalations and irritable customers. Provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution. Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively. Improving brand image on complaints. Required Experience: Minimum 1.5 to 3 years into Customer Service...

Job Opening for Freshers Mohali Location: Sector 66, Phase 9, Mohali Interested Candidates can WhatsApp their resume on : 9988265439 ( HR DIKSHA ) TO APPLY : KINDLY SHARED RESUME ON WHATSPP ONLY FOR FAST REVERT Qualification: BCA / BTECH / BSC / BE Polytechnic Diploma (after 12th) Job Details: Job Role: Inform customers about products & services Handle inbound & outbound calls Open to both freshers and experienced candidates Working Days: 6 days a week Interview Timings: 11:00 AM 2:00 PM Shift Timing: Day shift (for both girls and boys) Salary & Benefits: Salary Range: 15,000 26,000 CTC + PF Benefits: Health insurance Provident fund Application Instructions: To Apply: WhatsApp your resume to...

HIRING FOR INTERNATIONAL CUSTOMER SERVICE Fresher can apply UG+6 months exp(customer service) Package -Upto 3LPA Excellent communication skills 24*7 shift cab&shuttle Ping on 8448388768 (Sakshi) sakshitiwari.img@gmail.com

Sr. Exe AM Hot Refining- West: CMR Green Technologies Limited CMR Group is India's largest producer of Aluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturing plants across the country, CMR has become the preferred supplier for many of Indias largest automotive industry leaders. Since its inception in 2006, CMR has consistently outpaced competition by focusing on delivering superior value to its stakeholders. This value is driven by a strong commitment to technical advancements, quality enhancement, sustainability, and people-centric practices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication to fost...

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper MUST Banking Voice Process Exp * Rotational Shifts *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Profile- Customer service Exp- min 2yrs Package -Upto 30-33k Qualification- Graduates only Day shifts Anushika 9211073262

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Team Lead Your Next Big Win: Lead Our Growth!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 26th August 2025 - 4th September 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams ...

Assistant manager (Escalation Lead)

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Experienced:45k kavya@7849020010 call anusha@7815982900 call suman@7848820047

Greetings from Ignites Human Capital Services SPOT OFFERS WITH INFOSYS(UK SHIFT) salary 45k SPOT OFFERS with ACCENTURE salary 7lks Concs-salary 45k Hi, Your interview has been scheduled @ ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078. Near to LEVELS PUB JP NAGAR 4th phase Meet kavya kavya@7849020010 ruth@9590520040 call harshitha@7848820045 call manish@7848820049

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory renuka@7483101122 call mayur@9343402211 call Muthamma@9886112583 call Suman@7848820047 call aditi@7795311459 Only Graduates can apply work location:Marathalli

Greetings from Ignites Human Capital Services Experience into 6 months bpo experience call Muthamma@9886112583 call Suman@7848820047 call aditi@7795311459 Only Graduates can apply work location:Marathalli salary:30k

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling