6 Escalations Handling Jobs

Role Overview: As a candidate for the role, your primary responsibility will be to manage End-to-End PPI Operations efficiently, implementing automation and process enhancements to improve operational efficiency. You will be required to track key operational metrics such as transaction success rates, fraud detection, reconciliation accuracy, and settlement efficiency. Key Responsibilities: - Oversee daily reconciliation of PPI transactions, ensuring accuracy and resolving discrepancies. - Ensure timely settlement of funds between customers, merchants, and partner banks. - Lead audits, regulatory reporting, and coordination with authorities for PPI-related compliance. - Implement risk monitor...

As a Senior Director, Application Support at Altisource, you will play a crucial role in managing support operations for a variety of business-critical applications deployed on the cloud. Your responsibilities will include collaborating with Engineering teams and other support groups to deliver high-quality service to both internal and external customers. You will be accountable for meeting service levels, ensuring customer satisfaction, and driving continuous improvements in process and organizational capabilities. Key Responsibilities: - Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues -...

The ideal candidate for this position should be a Graduate in any stream with strong written and verbal communication skills. You should be results and deadline driven, with a minimum of 4 plus years of team handling experience. Experience in managing invoicing and billing is required, as well as proven expertise in customer relationship management and strong consultative skills. You should be proficient in computer skills, including MS Office (Word, Excel, Outlook, and PowerPoint). Experience in HRMS ERP systems like SAP, SuccessFactors, Workday, etc. would be an advantage. Responsibilities include supervising, hiring, and training employees, managing quality assurance programs, and strateg...

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management, connecting the biggest and most respected brands with their customers. Located in Electronic City, Bangalore (Next to PES College Campus), this role requires you to work from the office. As a customer support representative, you will be responsible for daily customer correspondence via voice and non-voice channels such as telephone, email, and chat. Your duties will include providing order assistance, product information, and knowledgeable answers about products, pricing, availability, and dispatch in a professional and efficient manner. Handling customer complaints and escalations, providing so...

Skill required: Next Generation Customer Operations - Customer Service Technology Qualifications: Any Graduation Years of Experience: 13 to 18 years Language - Ability: English(International) - Advanced What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required: Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing various retail banking operations, including account op...

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client que...