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Senior Process Manager
eClerx

8.0 - 10.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Job Description Job Description of Escalation/SO Engineer and company details below: Location Airoli (Navi Mumbai) Notice Period Immediate Joiner / 30 days Experience 8+years Shift - 24*7 (Rotational - Mandatory) Escalation/SO Engineer with a strong background in Contact center / BPO / call center supporting Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data...

Posted 2 days ago

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