26 Escalation Procedures Jobs - Page 2

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New Era Technology India Private Limited logo
IT Analyst New Era Technology India Private Limited

6.0 - 10.0 years

5 - 11 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Title: IT Analyst Location: Bangalore, India Our Cameo team is looking for IT Analysts to work as members of our internal technical support team to process Level 1 technical requests from internal employees over phone and tickets. Responsibilities: Function as an Internal IT Technical Support Executive catering to inbound calls. Provide resolution of procedural, process, information, and technical problems for requests from internal client base submitted over phone or automated means. Provide audit trail of all problems and resolution (input, monitor, action, close) through the use of required tools. Assume ownership of any IT problem from any internal client and follow path of escalated con...

Posted 5 months ago

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