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Team Member-Operations & Grievance Retail Sales Bajaj General Insurance

0.0 years

0 Lacs

india

On-site

Real Time support & Escalation Monitoring Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT. Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags. Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward. Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working day Endorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day Cus...

Posted 2 weeks ago

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