7 Escalation Matrix Jobs

You should have a fair understanding of security market products such as Equity Cash, Equity Futures and Options, and Currency Derivatives. Your responsibilities will include performing both beginning of day (BOD) and end of day (EOD) activities. It is essential to complete the daily BOD activity before the market starts, ensuring that client positions and margins are set up in a timely manner without any client impact. Key Responsibilities: - Understand margin requirements for Cash and Derivatives segments including SPAN, Peak/EOD margin, and intraday margin. - Set up clients on the trading system, establish applicable broking rules based on client segments, update margins, facilitate margi...

JD: Main duties and responsibilities Hire and Manage Technology helpdesk teams in Indian sites to provide support services for the global IT function Implement, operate and improve IT service operation particularly front line support Manage overall Support management function - Escalation Management - SLA and SLI management - Incident, Change and Problem Management - SM reporting - Document management like Support policies, escalation matrix, RACI documents, etc Work closely with business units to fix issues, handle incidents and resolve problems/issues raised by various departments and divisions Work with Tech Managers team globally to ensure consistent business approach to Technical suppor...

As an experienced candidate with 2 to 4 years of experience in network monitoring, NOC, and service desk roles, preferably in a shared service or managed support model, you will be responsible for the following key responsibilities: - Good understanding of ITIL processes including Incident, Request, Change, and Problem Management. - Strong understanding of support processes, escalation matrix, and adherence to SLAs. - Perform first-level triage and troubleshooting for network incidents, alerts, and connectivity issues (LAN/WAN/VPN/Wireless). - Monitor and track alerts from NMS tools such as PRTG, SolarWinds, ManageEngine, or Zabbix. - Create and update tickets in ITSM tools like Freshservice...

Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Prerequisites: Bachelors in any degree, preferably Bachelor's in Hotel Manag...

You will be responsible for overseeing the Program and Project Management of External Manufacturing at Biocon Biologics. This includes participating in business case preparations and approvals, preparing project charters, and managing technology transfers. You will be expected to have a high-level understanding of Supply Network Management and ensure the successful delivery of projects on time and within the approved budget. - Follow the Governance Structure and Escalation Matrix defined within the Global Program Management function. - Manage scope and schedule effectively by finalizing project scope and plans, tracking Plan Vs Actual, and proactively building scenarios for impact mitigation...

As a crucial member of our team at Epsilon, you will play a vital role in interaction management, enabling brands to elevate ordinary customer experiences into impactful, human-centric interactions. With a robust suite of products and services, Epsilon integrates cutting-edge identity management, robust data solutions, and technological proficiency with extensive brand expertise cultivated over five decades of collaboration with the industry's leading names. Our data-driven marketing strategies, powered by human insights, offer unparalleled depth, breadth, and scalability, empowering brands to translate meaningful human engagements into exceptional business results. In this role, your primar...

PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) 1. Issuance Engagement: Providing support to the Sales team for escalated cases. Check the cases before taking up for under writing discussion. 2. Process Management: In-depth understanding of Axis issuance and number for the Zone. Strong hold on pendency buckets and ageing. Tracking, analysing and driving M0 issuance. 3. Communication: Ensure last mile communication of medical centres, escalation matrix, change in underwriting guidelines and processes. 4. Relationship management: Effectively managing fair relationship with all key stakeholders, develop and execute engagement an ensure timely closures of requirements. Qual...