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3.0 - 8.0 years
5 - 15 Lacs
hyderabad
Work from Office
Cognizant Hiring for Google cloud Engineer We are conducting In-person interview on 25-Oct-25 for Hyderabad Location. If you are Interested .Kindly share the below required details and also share your updated resume to vaasanthi.g@cognizant.com Contact number: Alternative contact number: Current Location: Interested Locations: Total years of experience: Relevant years of experience: Current company: Do you have form 16 for your experience?(Yes or No): Mention the years as well Do you have PF statement for your experience? (Yes or No): Primary Skill : Secondary Skill: Notice period: NP negotiable: if yes how many days they can negotiate? : Current CTC: Expected CTC: Highest Education (Univers...
Posted 1 day ago
4.0 - 8.0 years
13 - 18 Lacs
hyderabad, pune, bengaluru
Work from Office
Role & responsibilities Escalation manager Roles & Responsibilities Handle customer case escalations and follow the escalation and de-escalation processes without deviation Engage right stakeholders in a timely manner to ensure quick resolution of the escalation Be customer obsessed and follow customer first approach in handling escalations Understand the impact and urgency of the issue, determine appropriate next steps & engage all relevant parties to agree on the action items/Next steps and communicate with the Customer with a meaningful update. Coordinate and collaborate along with case owner to create cases/bugs and consults for smokey and complex cases Executive stakeholder management w...
Posted 2 days ago
2.0 - 7.0 years
5 Lacs
mumbai
Work from Office
Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues. Lead incident response for major outages or critical service degradations; provide real-time updates to stakeholders and customers. Analyse incidence summary and identify root cause analysis (RCA) for recurring issues and work with relevant teams to implement corrective and preventive actions. Track, document, and report escalation trends, outcomes, and improvements to senior leadership. Maintain escalat...
Posted 2 months ago
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