8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

**Role Overview:** As a Staff Escalation Manager at Snowflake, you will be part of a high-performing and fast-paced team dedicated to providing outstanding service and support to critical customers. Your role involves resolving complex customer issues, coordinating with various internal teams, and ensuring customer satisfaction during critical situations. Your ability to prioritize tasks, make data-driven decisions, and effectively communicate will be key to your success in this role. **Key Responsibilities:** - Work independently to resolve complex, critical customer issues, major interruptions, and client-impacting events - Prioritize all related escalation tasks effectively - Collaborate ...

Posted 1 day ago

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Urgent Openings For Google Cloud Platform Cognizant

3.0 - 8.0 years

5 - 15 Lacs

hyderabad

Work from Office

Cognizant Hiring for Google cloud Engineer We are conducting In-person interview on 25-Oct-25 for Hyderabad Location. If you are Interested .Kindly share the below required details and also share your updated resume to vaasanthi.g@cognizant.com Contact number: Alternative contact number: Current Location: Interested Locations: Total years of experience: Relevant years of experience: Current company: Do you have form 16 for your experience?(Yes or No): Mention the years as well Do you have PF statement for your experience? (Yes or No): Primary Skill : Secondary Skill: Notice period: NP negotiable: if yes how many days they can negotiate? : Current CTC: Expected CTC: Highest Education (Univers...

Posted 1 month ago

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Escalation Manager Cloudxtreme

4.0 - 8.0 years

13 - 18 Lacs

hyderabad, pune, bengaluru

Work from Office

Role & responsibilities Escalation manager Roles & Responsibilities Handle customer case escalations and follow the escalation and de-escalation processes without deviation Engage right stakeholders in a timely manner to ensure quick resolution of the escalation Be customer obsessed and follow customer first approach in handling escalations Understand the impact and urgency of the issue, determine appropriate next steps & engage all relevant parties to agree on the action items/Next steps and communicate with the Customer with a meaningful update. Coordinate and collaborate along with case owner to create cases/bugs and consults for smokey and complex cases Executive stakeholder management w...

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Escalation Manager Golden Opportunities

2.0 - 7.0 years

5 Lacs

mumbai

Work from Office

Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues. Lead incident response for major outages or critical service degradations; provide real-time updates to stakeholders and customers. Analyse incidence summary and identify root cause analysis (RCA) for recurring issues and work with relevant teams to implement corrective and preventive actions. Track, document, and report escalation trends, outcomes, and improvements to senior leadership. Maintain escalat...

Posted 3 months ago

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