35932 Escalation Jobs - Page 50

Cyber threats are a growing concern, affecting people in every aspect of life. As technology becomes more essential to our daily routines, the risks of attacks and scams continue to rise. If you're passionate about protecting users through intuitive and effective cybersecurity solutions, we’d love to have you on our team! We are the Microsoft 365 Security team—a collaborative, innovative, and entrepreneurial group dedicated to building cutting-edge cybersecurity applications and services. Our mission is to create seamless, user-friendly protection for consumers and information workers, ensuring security is both powerful and accessible. We leverage Big Data, AI, and ML to power world-class cl...

Job Summary Job holder is responsible to monitor all the activities of Internal Services Unit.Viz Regulatory Submission Job holder is accountable to maintain constant vigil over checks and controls in specific areas including regulatory reporting. etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Key Responsibilities Job holder is responsiblte to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT. Activities – Cheque clearing operations Job holder is accountable to ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self al...

Job Summary Ensure Digitization - Migrate customers to online and automated platforms (S2B, A2, Info-manager, E-alerts, E-statements etc) Ensure Process Simplification and TAT adherence. S2B Domain Knowledge is a must to facilitate Digitization Coordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc. Communicate disposal instructions to Trade/ Payments units Handling non-trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updating, forex transactions, current account, lending accounts etc. Communicate disposal instructions to Trade/ Payments units Ha...

Job Summary Job holder is responsible to monitor all the activities of Internal Services Unit.Viz Regulatory Submission Job holder is accountable to maintain constant vigil over checks and controls in specific areas including regulatory reporting. etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Key Responsibilities Job holder is responsiblte to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT. Activities – Cheque clearing operations Job holder is accountable to ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self al...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Job description: Job Description Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. ͏ Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Cont...

The Role The Product Owner is responsible for leading the Core Finance Product team to define and realise value-adding Product strategies and roadmaps. They are a key interface into Business stakeholders, shaping high-level user requirements and ensuring their timely delivery in line with wider Business priorities and agreed roadmaps. They are accountable for the performance of their Product, ensuring they make meaningful and sustained improvements to overall performance The Product Owner oversees an organisation of around 4-8 colleagues, all of which are direct reports (based in India, UK, Czechia, Germany). The Product Owner reports into the Product Stream Lead. The Product Owner is respon...

Description The Role:- Manage escalated tickets from Service Desk L1 and other support group. Performs advance troubleshooting and handles more complex issues or unresolved incidents/request. Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require extensive probing of callers for specific information. Collaboration, Coordination and Communication with Infrastructure, Engineering, or other support groups to resolve Incidents and Requests. Aid Infrastructure/engineering/project team during specialized testing and support activities Contribute to Knowledge management by creating, reviewing knowledge articles/videos for both end user and SD L1...

We are looking for talented, creative, and proactive individuals who are passionate about solving complex business problems and contributing to the next generation of modern applications. Our goal is to help our customers understand the connections between application performance, user experience, and business outcomes, thereby creating exceptional customer experiences. Join us in shaping the future of Observability Engineering within our Intelligent Operations team with innovative data and integration solutions tools. Roles And Responsibilities Implement and maintain cutting-edge Observability solutions utilizing tools like New Relic, Datadog, AppDynamics, or Dynatrace for our large-scale e...

Job Description – AM / DM - Logistics Operations Department: Supply Chain & Logistics Role Overview The Assistant / Deputy Manager – Logistics Operations will be responsible for ensuring smooth, efficient, and cost-effective execution of all logistics operations from dispatch to final delivery. The role demands daily operational control, lead time optimization, stakeholder coordination, and performance tracking across all logistics stages — including pick-up, clearance, transit, and handover. This position will serve as a key link between the manufacturing, customer service, and marketplace teams , ensuring consistent visibility, timely escalation, and proactive issue resolution. Key Respons...

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of...

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a wonderful place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. B...

Description Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, valida...

Overall Role Purpose Responsible for all regional program management activities within the designated sectors. Ensures effective resolution of customer escalations in the After Sales environment. Ensure customer requirements are being met, provide performance reporting, and support new business implementations as required. Ensure Program Management is driving the customer relationship and performance of regional solutions for MNC Customers in the After-Sales environment to increase customer loyalty and retention, as well as ensuring KPIs and performance targets are met and exceeded. Support the RKAM/CRM activities when required. Reports to - Customer Services Head Accountabilities Key activi...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for o...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for o...

As a General Manager – Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. Youʼll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspaceʼs governance and compliance standards. Key Responsibilities City Governance & SOP Adherence Drive compliance with Livspaceʼs SOPs across on-...

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. As a Manager of Credit and Collection, you will lead our credit and collections function. This individual will oversee the timely collection of outstanding accounts, minimize bad debt, and optimize cash flow. This role will be instrumental in driving process improvements, collaborating with cross-functional teams, and managing a team of credit and collections specialists. You’ll be tasked with resolving customer escal...

Description The International Security and Loss Prevention (INTL SLP) team is seeking a Program Manager – Reverse Logistics (ReLo) to lead and scale security solutions across international regions (EMEA, AMET, LATAM, and APAC). The INTL SLP team partners with Operations and businesses to design mechanisms, standards, and policies that mitigate security risks and strengthen the End-to-End Secure Network (E2ESN). In this role, you will build and oversee multiple initiatives within the ReLo vertical—addressing vulnerabilities across customer returns, the reverse supply chain, vendor returns, damages, and liquidation flows. You will drive the development of standardized processes, scalable solut...

Job description Assistant Manager – Technical Services Integrated Facilities Management – Work Dynamics (region, country) What this job involves? Create & maintain the asset register of all equipment for all sites PAN India. Managing all the SMT’s including plumbers of all locations PAN India Weekly Rostering & daily reporting of all SMT’s PAN India. Quarterly performance review of all SMT’s to be conducted to gaze their performances List the specific tasks, duties, and the primary responsibilities of the job. The list should include statements explaining why the function is required. Work with Technical Facilities Manager to oversee the delivery of maintenance and repair services also in Mi...

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a wonderful place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. B...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY OneStream – Senior Consultant The opportunity We’re looking for Senior Consultant with expertise in OneStream Techno functional to join the leadership group of our Consulting Team . This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Suppo...

The Group : The International Wealth Group builds solutions and capabilities that enable financial advisers to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar’s extensive data and research capabilities across all stages of financial advice, making the advice process compliant, efficient, and effective. The Role: The Morningstar AdviserLogic team is looking for an execution-focused Sales Operations Analyst. The ideal candidate will have familiarity with the billing and accounting process. The role requires working closely with the finance team, customers, and the operations teams. In this role...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and...