8515 Escalation Jobs - Page 50

Requirements Description and Requirements asic Function Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physician’s office Essential Functions: Analyze, validate and process transactions as per Desktop procedures (L3 & L4) Analyze and research all discrepancies Research & Investigate and resolve outstanding items Determine eligibility, entitlement and applicable plan provisions while meeting timeliness goals Clear and accurate written and verbal communication (Mix of scripted/unscripted) with employee, employer & stateside resources by email and outgoing calls Establish action plans for each file to bring claims to resolution Utilize internal and external specialty resources to maximize impact on each claim file Use PC programs to increase productivity and performance Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures Ensure adherence to established attendance schedules Close visual activity - viewing a computer terminal and extensive reading Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions UM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance Subject Matter Expert for the purpose of work thread related issues and escalated transactions QCA for the purpose of feedback and internal Performance Guarantee quality audit team Trainers for the purpose of Pre-process and Process DCA training Disability Customer Advocates for escalation resolution Primary External Interactions End customer to be contacted through emails/calls for information gathering/decision update Claims specialist & other Stateside Teams on emails/calls SME / Trainers at the client end for training About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations Job Description The Manager, ERP Support Team is responsible for leading a team of support engineers to ensure the delivery of exceptional technical support for ERP systems. This role focuses on managing team performance, overseeing escalations, and ensuring the team provides efficient, high-quality solutions to complex customer challenges. As a customer-centric leader, the Manager fosters a culture of accountability, responsiveness, and continuous improvement, ensuring that the support team consistently meets or exceeds customer expectations. By closely monitoring operational workflows, case handling, and escalations, the Manager ensures timely resolutions and adherence to Service Level Agreements (SLAs). The Manager works collaboratively with cross-functional teams, including Product Management, Engineering, and Customer Success, to resolve systemic issues, advocate for customer-driven product enhancements, and align on support objectives. Additionally, this role involves developing and implementing strategies to optimize support operations, improve team capabilities, and proactively address recurring customer issues. This position requires strong leadership, problem-solving skills, and a customer-first mindset. The Manager, ERP Support Team, plays a vital role in shaping the team’s success while contributing to customer satisfaction and the overall effectiveness of ERP support operations. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities Leadership and Team Management Guide and mentor the support team, fostering a culture of accountability, collaboration, and continuous learning. Set performance goals, provide constructive feedback, and develop individualized growth plans to enhance team capabilities. Lead daily stand-ups to align on case priorities, escalations, and team blockers. Escalation Management Oversee escalated cases, ensuring adherence to escalation protocols and effective communication with stakeholders. Act as an escalation owner for high-severity issues, coordinating resolution strategies with cross-functional teams. Manage structured handling of escalations, escalating to Directors or senior leadership when required. Process and Workflow Optimization Continuously evaluate and refine support workflows, triage, and escalation procedures to enhance efficiency and customer satisfaction. Lead initiatives for process improvements informed by performance data, feedback, and post-mortem reviews. Ensure adherence to SLAs and proactively address cases nearing SLA thresholds. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Serve as the primary liaison between the support team and other departments, including Product, Engineering, and Sales. Participate in cross-functional meetings to discuss product updates, recurring issues, and areas requiring collaboration. Advocate for customer needs in cross-department discussions, ensuring alignment on issue resolution strategies. Training and Knowledge Sharing Assess training needs and organize targeted technical sessions with R&D or Product teams to address skill gaps. Ensure the team contributes to and leverages the knowledge base, with regular compliance checks for accuracy and relevance. Facilitate post-mortem reviews for incidents and outages, documenting lessons learned and implementing preventive measures. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Qualifications Education Bachelor’s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certifications such as ITIL v3/v4, PMP, or APICS are a plus but not required. Familiarity with customer support methodologies, incident management, and service delivery frameworks (e.g., ITIL, SDLC) is advantageous. Experience 6+ years of experience in technical support, with at least 2+ years in a leadership or managerial role. Proven ability to handle high-severity escalations, optimize workflows, and improve team performance. Experience with ERP systems (e.g., QAD, SAP, Oracle ERP, Dynamics 365) is highly advantageous. Technical Skills Strong understanding of support workflows, escalation protocols, and SLA management. Familiarity with debugging tools, troubleshooting methodologies, and basic database management. Proficiency in analyzing performance data and identifying trends to drive informed decision-making. Soft Skills Exceptional leadership and communication skills, with the ability to engage technical and non-technical stakeholders. Strong focus on customer satisfaction, with a deep understanding of customer needs and a commitment to exceeding expectations. Strong analytical and problem-solving abilities, with a focus on driving customer-centric solutions. Skilled in decision-making, balancing customer needs with organizational policies and resource constraints. Adaptable and proactive in addressing evolving technologies, customer needs, and organizational priorities. Experienced in mentoring and coaching team members to enhance their knowledge, performance, and growth. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams. The TAM ensures business objectives and goals alignment within teams. They proactively identify opportunities to improve reliability and maintain availability of the Workday system, helping customers effectively manage their operations. About The Role Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers. The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives. You will: Work with Workday's largest strategic accounts to build positive relationships Prioritise multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an authority in Workday's Architecture and leverage it on all engagements as needed Demonstrate proficiency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage meaningful situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Travel occasionally up to 25% of the time Participate in our 24x7 program About You Basic Qualifications BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen 7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level Other Qualifications Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level An outstanding customer service record Team player with ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management) Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars Ability to read, anticipate and assess high stress situations quickly Ability to deal with the stress related to project timeframes and competing priorities. Strong planning and organizational skills (project management experience is a must) Excellent analytical, problem solving, and multitasking skills Ability to work independently, adapt quickly, and maintain a positive attitude This position is based in the Workday Pune office. Candidates must be willing to relocate to Pune. Candidates will be expected to work APJ shift hours to support our APJ Customers. Candidates will be expected to participate in our 24x7 program. Candidates will be expected to work from the office at least 50% of the time. Candidates need to be able to travel weekly for customer onsite visits and events up to 50% of the time. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Show more Show less

Position: L2 Support Engineer Location: Bangalore Budget: 15 LPA Experiance : 4+ years with level 2 Support Mode: Work from Office About the Role Our client is seeking experienced and highly skilled L2 Support Engineers to provide round-the-clock technical support for our clients' customers. This role involves both direct customer interaction and deep technical troubleshooting across the client’s stack, including virtualization platforms, AI/ML workflows, and infrastructure automation. Core Responsibilities ● Serve as the first point of contact for all customer support tickets across L1 and L2 scopes. ● Troubleshoot and resolve complex issues involving Codewave products, including: ○ Virtualization technologies (e.g., Xen, KVM, Kubernetes, Docker) ○ GPUaaS features (GPU passthrough, virtual GPUs) ○ AI/ML workflows (Python-based tooling, model execution environments) ○ Service automation (e.g., Ansible) ○ Linux networking (SDN, VLANs, routing, DNS, IP addressing) ● Conduct root cause analysis and propose corrective actions. ● Collaborate with support management and engineering teams to escalate product bugs or feature-related issues. ● Respond to and investigate alerts generated by monitoring tools such as Zabbix. ● Contribute to internal documentation, customer-facing documentation knowledge base articles and train support bots to help customers self-serve! Required Skills ● Fluent English, with clear and confident communication skills. ● 3+ years of experience in Linux system administration in production environments. ● Strong command of system administration for Ubuntu/Debian systems. ● Solid knowledge of core networking concepts (firewalls, routing, SDN, VLANs). ● Experience supporting virtualization and containerization platforms (Xen, KVM, Docker, Kubernetes). ● Familiarity with AI/ML tooling and ability to debug Python-based applications. ● Hands-on experience with automation and configuration management tools (Ansible). ● Working knowledge of DNS, and database management. ● Comfort working independently in high-pressure, time-sensitive scenarios. Preferred Skills ● Experience with enterprise GPUs and knowledge of GPU virtualization concepts. ● Familiarity with cloud infrastructure environments. ● Advanced proficiency in SQL and database management/optimisation. Additional Requirements ● Willingness to participate in on-call rotation (shared across the team) until we have 24/7 coverage. ● Strong analytical and troubleshooting mindset. ● Self-motivated and capable of working without direct supervision. Future Responsibilities (as L1 team is introduced) ● Serve as an escalation point for issues unresolved by L1 engineers. ● Provide mentorship, coaching, and training to junior support staff. ● Assist in establishing L1 troubleshooting workflows and documentation. ● Use your experiences to refine escalation procedures to ensure smooth handovers. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: Azure DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Title: L3 SOC Lead Location: Kolkata Job Description We are urgently looking for an experienced L3 SOC Lead to join the Security Operations Center (SOC) team at UCO Bank. The ideal candidate will have extensive experience in SOC operations and security management tools, and will be responsible for leading the SOC team to monitor, detect, analyze, and respond to cybersecurity threats and incidents effectively. Key Responsibilities Lead and manage the SOC team for continuous monitoring, detection, and response of security incidents. Oversee SOC operations to ensure timely and effective incident management. Perform advanced analysis and investigation of security events and incidents. Develop and implement SOC processes, procedures, and escalation mechanisms. Collaborate with cross-functional teams for threat intelligence sharing and incident remediation. Manage and optimize security tools including SIEM, DLP, WAF, DAM, and others. Conduct periodic security assessments and audits to ensure compliance. Provide technical guidance and mentorship to SOC analysts. Prepare reports and communicate SOC metrics, incident trends, and risk posture to management. Required Skills and Expertise Strong hands-on experience with the following Security Tools: ArcSight (SIEM) Data Loss Prevention (DLP) Web Application Firewall (WAF) Database Activity Monitoring (DAM) Network Behavior Analysis (NBA) Privileged Identity Management (PIM) AlgoSec (Security Policy Management) Anti-Malware Solutions Cisco HyperFlex Infrastructure (HCI) Tenable (Vulnerability Management) Expertise in analyzing and responding to cybersecurity threats and incidents. In-depth knowledge of security frameworks, threat intelligence, and incident response. Proven experience in leading SOC operations and teams. Strong understanding of networking, system security, and endpoint protection. Education & Certifications Bachelor’s or Master’s degree in Computer Science or related field (BE/B.Tech/MCA/BCA/MSc/BSc). Relevant professional certifications (mandatory): CISA / CISSP / CISM or Any OEM certification in IT Security (e.g., Certified Ethical Hacker, GIAC, etc.) Experience 5-7 years of relevant experience in SOC operations. Prior experience leading a SOC or security team will be preferred. Show more Show less

Position Overview Job Title: QA & Testing Engineer SDET Location: Pune, India Role Description Deutsche Bank is looking to expand its internal Technology capability to provide best in class technology solutions for the Banking industry. You will work as part of a cross-functional agile delivery team, including analysts, developers and testers. You will be majorly responsible for managing end to end test cycle and creating and maintaining automation test cases The QA & Testing Engineer will work alongside project and programme stakeholders as well as Release Management to ensure that specific streams of work are progressing to plan, cross project and programme dependencies are identified and managed appropriately, provide guidance by example and act as the first escalation point for QA & Testing across their project or programme. We will ask a lot of you, but we will offer a lot in return. You will have an opportunity to work in an environment that provides continuous growth and learning, with an emphasis excellence and mutual respect. Responsible for developing, enhancing, modifying and/or maintaining automation suite in the Enterprise Risk Technology environment. Employees work closely with business partners in defining requirements for system applications. Employees typically have in-depth knowledge of automation tools and languages What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Speciality Overview Define and manage testing strategies, plans and deliverables related to testing within specific applications Manage and drive the adoption of recognized best practice and policy and contribute to the ongoing improvement of methodologies and assets Accountable for the functional and non-functional testing of one or more applications. Utilize Defect tracking tools , generate Test reports for internal consumption and release process Create and maintain test pipeline in teamcity Identify the automation areas and provide roadmap to proceed further Participate in the activities of the broader QA and Testing community Help your team to test and release software within short lead times and with minimum of waste. Work to develop and maintain a highly automated Continuous Delivery pipeline. Align to the wider domain objectives Coaches direct reports and others in the organization, as appropriate Posses good communication skills Your Skills And Experience Typically requires 8-13 years of applicable and relevant experience Hands on experience in Testing middleware/backend service based applications. Hands on experience in Testing of Web applications, Testing using Rest Assured Hands on Experience in Selenium, Java, Gherkin, Cucumber Experience in SQL is a must, PL/SQL would be desirable Working knowledge of Java is must Hands on experience in performance testing, utilizing various tools , assessing reports Experience in Defect tracking tools , interpretation of Test reports, release processes Education/ Qualifications We are happy to consider candidates with a wide variety of educational backgrounds and qualifications. Qualifications in computer science, STEM subjects, other numerate disciplines, business and economics are beneficial for the role. We also look favourably upon candidates with equivalent practical experience. This could have be gained in the workplace or in other contexts, such as contributing to open source software or working on personal projects. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Job Description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business Descriptor: We are currently seeking an experienced professional to join The Global Asset Management team. Principal Responsibilities To ensure timely and error free reporting of transactions received at the ISC. Act as a point of Escalation and keep a track of high aging cases for the locations mapped and ensure responses are sent in line with complaints Policy. To ensure the locations mapped are uniformly following BAU & are strictly adhering to audit requirements. To have regular meetings with MFD’s to create awareness of self-service options & latest regulations. To use the CRM(SFDC) appropriately & ensure team uses it to capture all activities, complaints, queries & monitor ageing & tagging accordingly. To Handle Institutional desk, if applicable & ensure institutional transactions are handled as per the set process. Ensure daily coordination with corporate customers and provide best in class services. Manage customer communication effectively to ensure timely resolution. Explore and suggest initiatives that contribute to achieve customer delight. Interact closely with Mutual Fund Distributors and Sales team to ensure that there is no lapse in service. Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner. Enhance Customer Service experience through increased sensitivity in managing customer/ distributor interfaces. Ensure appropriate record keeping of documents and all branch Controls are maintained in a manner that no adverse comment is marked in Audits. Contribute to projects assigned and complete the same as per the Project plan. Requirements A Graduate/ postgraduate with minimum of 2 yrs. of experience in Finance Industry NISM Series V-A mutual fund Distributors certification Experience in Customer interface Trained in MS office Communication skills and command over the English language The location for this role is Ahemdabad Useful Link Link to Careers Site: Click HERE You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Global Asset Management (India) Private Ltd Show more Show less

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres. Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality. For more information, please visit: https://www.livspace.com/in/about-us Job Description In the role of Territory Manager - Last Mile Operations, you will be responsible for implementing an appropriate and effective project or programme management framework for residential interior fit-out projects. You will support in defining and implementing criteria for control and management of the projects in the region. Manage the design and site delivery team and their performance of delegated responsibilities. Ensure assigned projects are completed within schedules while meeting client needs, business objectives and design guidelines. Manage project deliverables including risk allowance. monitor and control changes/variations. You will coordinate and foster teamwork between all project stakeholders. You will be responsible for guiding and managing coordination with vendors and business partners through the completion of the projects. Establish and prepare formal reporting arrangements on project progress for clients and Company. To be the escalation point of contact between the Client (or his representative) and Livspace as needed to ensure projects are delivered on time within Livspace quality standards. Job Requirement Degree in Architecture or Interior Design and post graduation in Project Management/Construction management, preferably from a Tier I institute. Minimum 5 years of experience in the building construction industry. A process driven project management professional with quick problem-solving skills. Excellent interpersonal and communication skills. Relevant experience of managing interior fit-out projects including residential, retail and office projects. Knowledge of individual trades and subcontractors relevant to interior fit-outs. Tech-savvy professional with experience in successfully adopting digital and technology initiatives. Ability to work in a fast paced environment without compromising on quality and customer satisfaction. Ability to work well under pressure and to work independently. Show more Show less

Job Title: Service Desk - Senior Agent Job Location: Bengaluru, India What we offer? Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally. Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries. What you'll do? Single point of contact for SD support calls for IT related questions/problems Support Coverage – 24/7 Incident and Request Management Receive L1 calls and emails on password issues, access issues, desktop/laptop issues Call tracking and escalation to Second Level groups Notify end-users about major IT service and network outages as per Veoneer defined notification process Maintaining the Knowledgebase articles Daily, Weekly and Monthly SD reports Support and assist in configuring Service Requests, Survey and Knowledgebase Module in SNOW Ticket logging and tacking, IT Service Desk Team will request users to provide specific information required to assist with incident identification and resolution of tickets in a timely and efficient manner. All incoming calls and tickets will be logged in ServiceNow. All tickets under ITSD queue will be managed and tracked until resolved. Receive and log all incidents (including submission received by phone, electronically) and open an Incident Record. Utilize and update the Incident Management System with all relevant information relating to an Incident. Link multiple contacts pertaining to the same Incident to the associated Incident Record. Link multiple Incidents pertaining to the same Service Request to the associated Service Request Receive and log all incidents (including submission received by phone, electronically) and open an Incident Record. Resolve Incidents that are resolvable by Level 1 Support and close the Incident, including Service Requests, after receiving confirmation from the affected Authorized User that the Incident has been resolved Resolve Incidents arising from or related to Services and Software support. Act proactively and coordinate with all other parties as needed to resolve Incidents and action Service Requests. Transfer Incidents within specified time limits to the appropriate party without compromising Service Levels or security requirements. Provide or coordinate the final resolution Provide Incident detection, reporting, recording, and initial support. Provide Incident investigation, diagnosis, impact analysis, and reclassification as required. What you'll bring? ITIL Certification Knowledge in ITIL and COBIT processes Experience with utilizing ServiceNow in an enterprise environment. Proven experience in a service desk or technical support management Excellent verbal and written communication Continuous improvement mindset Quick learner who easily adapts to ambiguous situations Strong relationship building skills Preferred Qualification: Any technical graduate degree preferred Show more Show less

Job Title: NOC Operation Engineer -I Location: Noida (Hybrid) Rotational Shifts Summary A Network Operations Center (NOC) Engineer is essential to ensuring the reliability, performance, and security of an organization's network infrastructure and systems. They are responsible for monitoring network activity, identifying and resolving issues, and maintaining optimal system performance. The engineer also collaborates with internal teams and external vendors to minimize service disruptions and maintain service-level commitments. Job Overview: A Network Operations Center (NOC) Engineer is responsible for monitoring, troubleshooting, and maintaining an organization’s network and IT infrastructure to ensure high availability and uninterrupted service. Their primary goal is to detect and resolve issues quickly to minimize downtime and ensure optimal system performance. NOC Engineers typically operate from a centralized facility known as the Network Operations Center, where they oversee network activity, respond to incidents, and support ongoing infrastructure operations. Key Responsibilities: • Continuously monitor network, server, application, and cloud infrastructure health using tools such as LogicMonitor, Dynatrace, AWS CloudWatch, and proprietary monitoring platforms. • Detect anomalies, performance degradation, or system outages and initiate prompt response procedures • Accurately assess and classify the severity of incidents, ensuring proper notification, escalation, and resolution within defined SLAs. • Maintain and update incident tickets using ITSM tools, documenting resolution steps, impacted services, and post-incident details. • Analyze logs, alerts, and system behaviors to identify the root cause of issues across routers, switches, circuits, and other network components. • Perform initial triage and resolution; escalate complex issues to Tier II/III teams or vendors as appropriate • Collaborate with telecom carriers, international ISPs, and managed service providers to troubleshoot circuit issues, including latency, packet loss, and downtime. • Follow up on escalated cases and obtain Root Cause Analysis (RCA) or Reason for Outage (RFO) reports for internal records. • Respond to automated alerts, ensuring timely validation and prioritization based on impact and urgency. • Execute standard operating procedures (SOPs) for frequently occurring issues and escalate deviations or unknown scenarios • Assist in scheduled maintenance tasks and support change implementation in accordance with change management policies. • Validate post-change stability and monitor affected systems for anomalies • Maintain up-to-date NOC documentation, incident logs, shift handover reports, and knowledge base articles. • Prepare Excel-based reports on network uptime, incident trends, capacity utilization, and SLA compliance for internal analysis. • Monitor data center environments including power (UPS), temperature, humidity, and equipment status via DCIM tools. • Respond to alerts indicating threshold breaches and coordinate with facilities or on-site personnel for immediate action • Provide clear and timely updates to internal stakeholders, including IT support, application teams, and project managers. • Participate in regular handovers and shift briefings to ensure continuity in operations Requirement & Education Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. • 2–5 years of experience in a Network Operations Center (NOC) or core technical (Server & Network) support environment. • Strong understanding of TCP/IP, LAN/WAN technologies, DNS, DHCP, VPNs, Firewalls, routers, switches, and load balancers. • Experience with enterprise monitoring tools such as LogicMonitor, Solarwinds, Dynatrace, AWS CloudWatch, or similar. • Familiarity with Networking monitoring tools & ticketing systems (e.g. Logic Monitor experience, FreshService, AWS CloudWatch, AppNeta & Lansweeper). • Proficiency in Microsoft Excel for data analysis and reporting. • Follow established procedures and documentation precisely to maintain consistency and compliance across operations. • Contribute to the development and continuous improvement of operational processes and documentation standards. • Strong analytical and troubleshooting skills, with a methodical approach to problem-solving. • Excellent written and verbal communication skills. • Willingness to work rotating shifts, including nights, weekends, and holidays. Preferred Certifications (Optional but Advantageous): • CompTIA Network+ • Cisco CCNA or higher • AWS Certified Cloud Practitioner or CloudWatch experience • LogicMonitor Certified Associate (LMCA) • Microsoft Certified: Azure Fundamentals or related Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift orotherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.. Show more Show less

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Job Title: Senior Network Engineer Date 14.02.2024 Department ITIP Location: Bangalore Reports To Business Line / Function: (Direct) Manager - Networks Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose The main activities of the Senior Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSM’s. He will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities Network Incident troubleshooting and escalation to L3 BAU support operations Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes. Coordinates with onshore teams; interface with vendors and partners for issue resolution. Networks obsolesce and Tech refresh. Vulnerability Management and finding remediation. SLA adherence and Dashboard reporting Proposes solution alternatives, provide impact analysis for any technical changes. Translates high level objectives into low level work modules and tasks. Performs requirements gathering and design. ITIL and Change Management experience Contributing Responsibilities Technical & Behavioral Competencies 8 to 15 years of work experience required, minimum 8 years of relevant work experience required large enterprise networks. Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks, Network security and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet) and Proxies (MacAfee, etc.). Troubleshooting skills to identify faults and ensure timely repairs. Experience in administration and troubleshooting of IPAM systems – DNS/DHCP/NTP (Infoblox) Expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. Experience in network security, load balancers (F5) Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Specific Qualifications (if Required) B.E or Equivalent CCNA (Routing & Switching) - Mandatory CCNP & CCIE (Routing & Switching) - Preferred Checkpoint Security Administration or Fortinet Network Security Technology/Solutions ITIL V3 Foundation desirable Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and adapt a process Education Level Bachelor Degree or equivalent Experience Level At least 8 years Other/Specific Qualifications (if Required) Ability to engage cust customers independently for ongoing incidents, hight level of ownership and initiative needed Needs to work independently with minimal or no supervision Excellent written, oral and presentation skills Should be able to articulate technical concepts in documentation Show more Show less

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres. Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality. For more information, please visit: https://www.livspace.com/in/about-us Job Description In the role of Territory Manager - Last Mile Operations, you will be responsible for implementing an appropriate and effective project or programme management framework for residential interior fit-out projects. You will support in defining and implementing criteria for control and management of the projects in the region. Manage the design and site delivery team and their performance of delegated responsibilities. Ensure assigned projects are completed within schedules while meeting client needs, business objectives and design guidelines. Manage project deliverables including risk allowance. monitor and control changes/variations. You will coordinate and foster teamwork between all project stakeholders. You will be responsible for guiding and managing coordination with vendors and business partners through the completion of the projects. Establish and prepare formal reporting arrangements on project progress for clients and Company. To be the escalation point of contact between the Client (or his representative) and Livspace as needed to ensure projects are delivered on time within Livspace quality standards. Job Requirement Degree in Architecture or Interior Design and post graduation in Project Management/Construction management, preferably from a Tier I institute. Minimum 5 years of experience in the building construction industry. A process driven project management professional with quick problem-solving skills. Excellent interpersonal and communication skills. Relevant experience of managing interior fit-out projects including residential, retail and office projects. Knowledge of individual trades and subcontractors relevant to interior fit-outs. Tech-savvy professional with experience in successfully adopting digital and technology initiatives. Ability to work in a fast paced environment without compromising on quality and customer satisfaction. Ability to work well under pressure and to work independently. Show more Show less

Job Description Join the ranks of excellence at The Corporate & Investment Bank, a global powerhouse in investment banking, wholesale payments, markets, and securities services. Trusted by the world's most influential corporations, governments, and institutions, we operate in over 100 countries, providing strategic advice, raising capital, managing risk, and extending liquidity across global markets. As an Asset Specialist within the Corporate & Investment Bank, you will be entrusted with the responsibility of managing risk, raising capital, and providing strategic advice to our clients across the globe. You will be part of an innovative team that develops secure service solutions to meet our clients' needs globally. This role provides an unparalleled opportunity to learn and grow in a dynamic and fast-paced environment. Job Responsibilities Requires good understanding of Asset Servicing lifecycle (Corporate Actions & Income) Ensure accurate and timely completion of mandatory & voluntary corporate action payments received from agents/depository Perform supervisory checks and ensure daily operations signoffs Ensure department has viable Business Continuity and Concentration plans in place, that are tested in accordance with Bank Policy and that all staff are familiar with the plans Act as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads Required Qualifications, Skills And Capabilities Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support with 2-3 years of relevant experience. Asset Servicing, Risk & Control and Custody experience Strong ability to learn ongoing stream of new markets, products and processes Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines Demonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track record Confident communicator in all mediums to both internal and external clients Reconciliation of Cash and stock breaks received from the market. Ensure all High risks and high value breaks are actioned and highlighted daily . ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Summary: Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job duties and responsibilities:  Identifies and resolves basic and routine issues impacting payment  Overcomes customer objections concerning payments and assists them in understanding their account terms  Utilizes payment options and negotiates payment arrangements  Follows prescribed escalation procedures  Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs  Submits recommendations to write-off account balances  Monitors and maintains assigned queue of customer accounts  Keeping and improving customer relations  Prepare & publish reports to senior management as required  Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills:  Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions  Excellent analytical and problem resolution skills  Desire to work in a position requiring extensive phone and email communication  Ability to work in a highly measured, fast-paced, production environment  Working knowledge of MS Office and databases  Bachelor’s degree  Prior Inbound/outbound Calling Experience - Preferred  Accounts Receivable, Collections & Billing knowledge – REQUIRED .  Comfortable to work in any shift timings as per process requirements Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Why join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Role: Associate Software Engineer Location: Bangalore Job Description We are looking to hire an Associate Software Engineer for the Data Engineering team, with excellent technical and communication skills, to effectively designing, developing, and validating data pipelines using cloud technologies while collaborating with IT and business stakeholders to understand their needs and develop functionality and enhancements. Associate Software Engineer in the Data Engineering team as part of day-to-day operations, will monitor production data pipelines to ensure timely and successful execution. This role transcends organizational and geographical boundaries asit aims at supporting and enabling the various divisions of the Herman Miller business across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology to design, develop, test, and implement solutions that deliver on end-user needs. Responsibilities Translate stakeholder deliverables into the project methodology deliverables that result in design, such as functional specifications, use cases, workflow & process diagrams, data flow & data model diagrams. ▪ ETL design, development and support of data pipelines used for Analytics. ▪ Monitoring of the ETL jobs over the weekend and providing support in case of any issues. ▪ Perform table and interface design, development of logical and physical data model/database and ETL processes while meeting business/user requirements. ▪ Design, develop, deploy, and validate extremely reliable, scalable, and high performing data pipelines. ▪ Ensure quality of the data and code using quality tools and frequent code reviews. ▪ Assist in the development of logical and physical data models for designing/developing Business Intelligence & Data Warehouse requirements. ▪ Ensure proper source code management of data pipelines, stored procedures, and database definitions. ▪ Provide accurate documentation of data pipelines. ▪ Disseminate tasks amongst team members and ensure timely/accurate completion as defined by the business. ▪ Coordinate prioritized work and help to mitigate any blockers for the team. ▪ Efficient communication of known issues/problems with team members as well as appropriate escalation to leadership. Essential experience ▪ Demonstrated experience in using a graphical ELT/ETL pipeline development. ▪ Experience with data analysis, data modeling and data warehousing is a must. ▪ Ability to troubleshoot technical and functional problems with intuitive problem-solving techniques with little supervision or direction. ▪ Experience in optimizing databases, understanding of referential integrity and the use of indexes. ▪ Possess an extremely sound understanding of columnar database. ▪ Strong SQL knowledge and experience writing queries and DML. ▪ Moderate knowledge of cloud-based tools and how to interact with them. Ideal candidate A graduate / post-graduate in computer science / technology / engineering or mathematics. Having excellent interpersonal and communication skills in English, both written and verbal. At least 3+ years of hands-on experience with Data Engineering expertise using ELT/ETL tools to meet business requirements for analytics/reporting. Strong experience on parameterization and process optimization. Experience using Matillion, AWS, Python and Snowflake to develop robust data pipelines. Ability to work individually or within a team environment. Ability to participate in multiple projects & tasks and priorities in a healthy work environment. Has attention to detail and a penchant for quality. Proficient in documentation as well as process and workflow design. Command of version control methodologies, preferably with GIT / GITHub. Ability to take direction, constructive criticism, and work to specified deadlines. Adhere to process and procedures defined for the role, the team, and the organization. This role requires the individual to work in the extended UK shift (2:00 P.M. – 11:00 P.M.) India time) and during critical issues, releases, updates, migration or other urgent business needs, there could be a requirement to work during US business hours (5:30 P.M. to 2:30 A.M.) Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com. Show more Show less

Position Summary SAP SuccessFactors Functional Consultant - CL3 (US -USI Deloitte Technology – Product Engineering) Responsibilities Support the Deloitte Core HR & SuccessFactors applications. Work with team members and Product Owners to analyze, recommend, plan, design, develop, and implement solutions to meet strategic, usability, performance, reliability, control, and security requirements. Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes. Perform SAP HR & SuccessFactors configuration as required. Understand user requirements and create functional specifications with the required details. Perform Integration and Acceptance Testing. Team with customers to encourage business process improvements, to identify data integrity issues, and to implement proactive solutions. Interact with development team on a regular basis - suggest and implement innovative ideas and solutions; ensure process adherence. Communicate effectively with clients and project team to ensure the requirements are met and recommend better solutions wherever applicable during the project. Advance the goals and objectives of Product Engineering by providing cost-efficient, high quality, client-focused solutions, according to established policies, procedures, and processes of the department and Firm. The Team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications and Required Skills: Educational Background A bachelor’s degree in computer science, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Experience 3+ years of experience in SAP HR & SuccessFactors module. Required At least 3 to 4 years of effective expertise with configuring and implementing SAP SuccessFactors Employee Central, Onboarding, Succession Management modules of HCM. Strong functional knowledge of the system Minimum of 1 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live Certification in at least one SuccessFactors module Knowledge in Data migrations & integrations to SAP CPI (Cloud Platform Integrations) Translate the Business KPIs into functional specifications. Experience leading teams and driving their work to ensure project timelines are met. Experience managing work streams, including monitoring for project issues and sound judgement for escalation. Strong verbal and written communication skills, with an ability to express complex business concepts in non-technical terms. Customer focused and be able to effectively communicate with a variety of groups. Excellent verbal and written communication skills. Strong analytical, problem solving, multi-tasking and interpersonal skills are required. Work location: Bengaluru or Hyderabad Preferred: Experience in managing integration platforms. Experience working with SAFe, Scrum or Agile development processes. Minimum of 1 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live Experience on AMS or supported Employee Central projects Certification in at least one SuccessFactors module Excellent verbal and written communication skills. Prior experience in any of the cloud services such as Azure, AWS, GCP, etc. Primary Technologies SAP SuccessFactors Employee Central SAP R/3 and SAP S/4 platforms SuccessFactors API Knowledge How You will Grow: At Deloitte, our professional development plans focus on helping people at every level of their career to identify and use their strengths to do their best work every day and excel in everything they do. SAP CI Specialist (US -USI Deloitte Technology – Product Engineering) Responsibilities Review detailed systems design document and Design consistent, extensible, and integrated data access enterprise components across distinct data sources and platforms. Experience with technical programming; capable of managing and overseeing design, programming, and implementing various technical solutions. Supports creation of interface specifications and call flows for the various components in the design Architect, design, implement world-class products and solutions. Develop functional architecture design and contribute to product vision. Design long-term, reliable, and end-to-end technical architectures. Develop functional architecture design and contribute to product vision. Provide technical support for analysis of business requirements and applicability to the current or planned Platform/Enabler/API Platform capabilities. Serve as a technical liaison between the business, project team and developers/tester. Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes. The Team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications and Required Skills: Educational Background A bachelor’s degree in computer science, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor. Experience 6-8 years Industry experience, in developing and architecture of software platforms, products. Required: At least 4 to 6 years of relevant expertise in SAP CPI/CI Experience with Cloud Integration, API management, Webservices and any other integration tool. Experience working with SAP, SuccessFactors, CI middleware or related products. Working Knowledge in Groovy, XSLT, Java Script, and Message mapping. Integrating SAP HR and SuccessFactors with internal/external systems Working knowledge service-oriented architecture (SOA) Working knowledge Enterprise application integration (EAI) having a working knowledge in cockpit, different pallet functions, standard and custom Iflows and admin-related tasks is crucial. Should have knowledge to effectively manage and optimize connections between SAP & non SAP systems Preferred: Experience in managing integration platforms. Minimum of 2 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live Certification in at least one CPI or SuccessFactors Employee Central module Excellent verbal and written communication skills. Primary Technologies Middleware (Cloud-Platform Integration and API Management) SAP SuccessFactors EC SAP R/3 platform OData Services. Work Location: Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301964 Show more Show less

About This Role Wells Fargo is seeking a Compensation Associate on the Total Rewards team to partner with Executive Compensation, Incentive Design and Delivery, and Compensation Delivery Centers of Excellence teams to administer, develop and deliver reporting, and adhere to established procedures and controls for assigned business initiatives, programs, special projects, and ad hoc requests. Including, helping to develop competitive base salary, incentive and executive compensation structure and administer compensation to team members to reward and retain employees. In This Role, You Will Participate in conducting research to support compensation strategies, programs, and solutions across a business or enterprise function, ensuring alignment with key organizational goals Review basic issues, policies, or procedures for which answers can be quickly obtained, related to low risk tasks and deliverables with narrow impact Receive direction from supervisor and exercise judgement within defined parameters while developing understanding of policies, procedures, and compliance requirements Provide information to managers, colleagues, and stakeholders, including internal, as well as external customers Required Qualifications: 6+ months of Compensation or Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in one or a combination of the following: India/Philippines/United States/Global Rewards (compensation and benefits) execution and administrative support, payments operations, payroll, automation, project management, implementation, business operations or strategic planning in financial services demonstrated through one or a combination of the following: work experience, training, military experience, education. Excellent understanding and experience of India/Philippines/United States/Global compensation and benefits practices and follows guidance/procedures to support compensation operations spanning across Executive Compensation, Incentive Design & Delivery and Compensation Delivery functions. Ability to support compensation and incentive administration, reporting, and servicing needs. Possesses experience in, acumen for, and success with Complex/large data analysis; and provides necessary professional and/or technical level support and guidance. Ability to instill necessary risk and control measures in delivery, procedures and reporting activities, including development and maintenance of project, scope documents, etc. Ability to perform compensation and benefits program analysis, maintenance and administration, and the related processing, procedural, control, and reporting requirements of assigned tasks. Consults with colleagues in the Executive Compensation, Incentive Design & Delivery and Compensation Delivery Centers of Excellence, Payroll/HR Operations, and other stakeholders to establish, monitor and review performance and delivery Result-oriented mindset with excellent verbal, written, and interpersonal communication skills Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) skills, specifically Excel Must have advanced skills in MS Excel including the ability to create data models, formulas, pivot tables, macros, VBA and power pivot reports. Excellent analytical skills and ability to navigate through ambiguity and infer complex data models/representations. Excellent accuracy, high quality, eye for detail, and a risk and control mindset. Job Expectations: Participate in conducting research to support compensation strategies, programs, and solutions across a business or enterprise function, ensuring alignment with key organizational goals Review basic issues, policies, or procedures for which answers can be quickly obtained, related to low-risk tasks and deliverables with narrow impact. Receive direction from supervisor and exercise judgement within defined parameters while developing understanding of policies, procedures, and compliance requirements. Partner with the Total Compensation Delivery & Administration team, follow procedure and control documentation for uploading base pay updates, one-time payments, on-demand payments, year-end compensation review inputs, and other compensation adjustments in Workday. Be responsible for adhering to retention requirements of important documentation that is essential to executing our controls and ensuring the successful completion of HR-deliverables associated with the assigned transaction. Be responsible for engaging with other associates on both the US and International Compensation teams for various assigned transactions. Provide information to managers, colleagues and stakeholders, including internal as well as external stakeholders Provide Support Annual attestation process for retired employees who continue to receive previously issued awards of Restricted Stock Rights Provide Support for HR M&A support processes for Corporate Transactions during the transition and post-close deal phases Support processes like (but not limited to) Employee stock purchase plan support and Executive Compensation mailbox. Be supporting various ad Hoc initiatives and projects as required by the Executive Compensation, Incentive Design and Delivery and Compensation Delivery Centers of Excellence, from time to time. Provide support for a variety of diverse support functions and/or operations/production oversight for the Human Resources Total Rewards team. Support the operations and reporting needs of the Executive Compensation and Compensation Delivery Centers of Excellence. Work with Human Resources databases and technology platforms relevant to the assigned work. Pull, review, analyze, verify, and track intricate employee data using advanced functions in Excel. Administer programs, projects, or processes specific to the business and are administrative in nature. Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation. Adhere to and support the Executive Compensation team's and Compensation Delivery COE's procedures, processes, and controls. Coordinate and monitor implementation and maintenance of processes, procedures, and policies. Interact with U.S.-based Executive Compensation and Compensation Delivery COE colleagues on operational initiatives. Shift timings: 1:30 pm -10:30 pm IST Posting End Date: 19 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-460201 Show more Show less

Job Title: Service Desk - Lead Job Location: Bengaluru, India What we offer? Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally. Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries. What you'll do? Responsible for the efficient and effective Operations in IT ServiceDesk Single point of contact for SD support calls for IT related questions/problems Manage daily operation of the service desk, through recurring tasks and a structured approach. Training & mentoring the team on process and updates. Support and assist in configuring Service Requests, Survey and Knowledgebase Module in SNOW Ticket logging and tacking Incident Management for Priority tickets Continuous collaboration with Veoneer Functions in refining the process and automating the tasks. Managing SLAs, KPIs & CSI and ensure all the criteria are meet. Improve techniques and document practices for managing queries, troubleshooting and incident prioritization and resolution. Ticket quality assessments will play an important role. Creating and leading Weekly, Monthly, Quarterly Reports on team performance and inflow of the tickets. Incident Management, Request Management & Escalation Management Ensuring the project and resources meets all quality parameters. Working with Automation team to identify the scope of automation on repetitive tasks. What you'll bring? ITIL Certification Knowledge in ITIL and COBIT processes Experience with utilizing ServiceNow in an enterprise environment Proven experience in a service desk or technical support management Excellent verbal and written communication Strong leadership and team management skills, with the ability to motivate and inspire. Proven effectiveness to bring groups of people together to achieve a goal. Continuous improvement mindset Quick learner who easily adapts to ambiguous situations Strong relationship building skills Preferred Qualification: Any technical graduate degree preferred Show more Show less

The CoinDCX journey: building tomorrow, today At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies. While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us! Inside CoinDCX’s Compliance & Risk Team: Our Compliance team ensures CoinDCX operates with integrity and within regulatory frameworks, navigating the complex world of blockchain with precision. We’re dedicated to maintaining the highest standards of compliance to protect our business and users. If you’re detail-oriented and have a strong understanding of regulatory landscapes, join us in safeguarding the future of digital finance. You need to be a HODLer of these: Excellent communication skills Graduate and previous experience of at least 1-3 years in a similar role. Banking, Financial Services would be very beneficial Ability to multitask and prioritize work Ability to work on Shift basis Ability to work well under pressure and tight time frames Strong attention to detail and analytical skills You will be mining through these tasks: Conducting investigation to identify risk and reporting STRs within stipulated time Work across multiple compliance workflows to prevent bad actors Assist on KYC manual exceptions and conducting EDD for high risk customer Perform detailed investigation on blockchain analytics to identify and mitigate risk Conduct quality checks for CDD and transaction reviews completed Collaborate with customer service, product and analytics team team teams Ensuring timely escalation and reporting to internal and external stakeholders Identifying gaps and recommending controls to relevant stakeholders Recommend and drive process change to improve surveillance efficiency & effectiveness Actively work as a team player and contribute to business objective Are you the one? Our missing block You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space. The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape. You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do. You embrace a ‘We over Me’ mindset, growing individually while fostering the growth of those around you. Change is your catalyst, igniting your passion to build and innovate. You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what’s possible. Show more Show less

We are seeking an experienced Project Manager to lead and oversee innovative, large-scale implementation projects in an Agile environment. The ideal candidate will have a strong background in insurance systems, cloud computing solutions, and team management while driving cross-functional collaboration to deliver exceptional results. Responsibilities Plan Agile processes including PI Planning, Backlog Grooming, Sprint Planning, Stand-ups, Sprint Demo, Review Retrospectives, and Definition of Done (DoD) Ensure delivery commitments are met by removing team impediments and providing necessary support Track and report progress using Agile metrics, weekly reports, burn-down charts, and business value measures Manage risk and handle issue escalation in a timely manner Collaborate with stakeholders to design and implement solutions tailored for large-scale cloud computing infrastructures like AWS, Azure, or Google Cloud Oversee ecosystems for Policy, Claims, and Billing systems, ensuring alignment with insurance carrier or broker needs Provide technical leadership while managing teams using Agile methodologies Direct teams in application design, development, and maintenance Utilize software engineering methodologies, reporting tools, modeling strategies, and testing practices for project delivery Build and set up Insurance Systems Integration (SI) practice aligning with overarching organizational goals Manage people effectively, fostering a productive team environment Engage in client-driven large-scale implementation projects while balancing project scope, deliverables, and stakeholder needs Requirements 13-22 years of professional experience with a focus on project management and technical team oversight Expertise in Agile methodologies including planning, execution, and progress reporting (burn-down charts, business value, etc.) Background in Insurance systems covering Policy, Claims, and Billing Familiarity with cloud computing infrastructures (AWS, Azure, or Google Cloud) Knowledge of application design, development, maintenance, and related processes Proficiency in software engineering methodologies, process flows, data flows, traceability matrices, and testing strategies Strong understanding of managing technical and non-technical resources in a client-driven environment Experience in setting up and growing an Insurance SI Practice Proven skills in people management, team leadership, and stakeholder communication Nice to have Showcase of hands-on experience with building ecosystems for insurance carriers or brokers Familiarity with emerging trends in large-scale cloud implementations Flexibility to use various tools and technologies to enhance team productivity Understanding of scaling technical teams in line with organizational growth Demonstrated ability to introduce and improve Agile practices at scale Show more Show less

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Annual Activities Create Annual Activity Planner and share with the client and TPV. Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up . Agree password format for the year Service Delivery Act as First point of escalation for payroll queries. Handle all the non-Payroll related tickets under the correct function . Mass upload, master data processing in hrX (only if applicable) Exchange event monitoring (only for hrX clients) Manager RCA - Arrange RCAs. validate quality Etc LVMS or BO reports to ensure all the ticket are close on time by TPV Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate SLA Reporting Cross check the KPI with the real results and report to TPV to identify and correct any deviation Updating of SLA and fail reason in LVMS reported on monthly bases. Change Requests Check Client/Strada CSW/SOW for compliance Check Strada/TPV CSW/SOW for compliance Notify PSM on Change Requests raised Apply the CR process as per VPS 3.0 std. process Update CSW and get client’s approval on the changes in Docs Escalations SPOC for TPV´s First Escalation point for Clients. Include in RAG the escalations with PSM help Manage issues that need to be escalated - TPV related Security and Compliance Initiate SI process in case any SI detected by PSA Perform SOC1 Controls Hyper-care Participate in Hyper care calls Collaboration with Project Manager, PSM and OA team for Integration Support etc Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition) VPS process Walkthrough call with all the new CLIENTs during Hypercare Governance Manage regular Operations calls (Corrections call/Post-payroll call etc) Prepare post payroll Review Deck. Manages Operational Plan to track actions/issues. Manage issues that need to be escalated - TPV related Ensure adherence to all agreed schedules as per SOW for Client/TPV Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client. Requirements 2+ years of client /vendor management experience in similar industries Experience in leading and handling client call 3 years Degree/Dipolma Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Show more Show less

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, pls visit Strada Global Page Role summary To process the payrolls by meeting the obligations such as TAT & accuracy levels as specified. To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty To proactively seek learning opportunities to develop and maintain good knowledge of NGA's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. Main responsibilities Production Responsible For Processing And Meeting Targets Given For The Same Responsible For Second Level Verification Of Data If Required Providing Feedback On Quality Issues Found During Audits Responsible for timely escalation of production related issues Responsible For Maintaining Accuracy Prioritises, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business. Updating Process Related Reports and Documents Compliances Ensuring ISMS Compliance Of The Team Adhering To Company Policies, Rules And Regulations Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules Key experience 2 years’ experience would be preferred PC Literacy - Word and Excel (Basic Level) Skills Good communication skills Commitment to achieve deadlines Learning Attitude Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Show more Show less

Role Description We are seeking a highly motivated and experienced Service Desk Delivery Lead to oversee the day-to-day operations of our IT Service Desk. This role requires a proactive leader who can manage a team of service desk analysts, ensure efficient service delivery, and drive continuous improvement to align IT support with business goals and customer satisfaction metrics. Key Responsibilities Lead the service desk team to provide effective first-line support for incidents, service requests, and user inquiries. Ensure adherence to defined SLAs, KPIs, and ITIL best practices. Act as the primary escalation point for complex or critical technical issues. Coordinate with internal teams, client leads, and managers for timely issue resolution. Monitor service desk performance metrics and generate regular reports for leadership. Drive continual service improvement (CSI) initiatives and maintain the knowledge base. Oversee onboarding and training of new service desk staff. Maintain clear and effective communication with stakeholders and end-users. Support ITIL-aligned processes including Incident, Request, Problem, and Change Management. Champion and support client-led GenAI initiatives within the service delivery scope. Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Minimum of 8 years of IT support experience, with at least 2 years in a leadership or supervisory capacity. Strong understanding of the ITIL framework and service management best practices. Excellent leadership, communication, and customer service skills. Hands-on experience with ITSM tools such as ServiceNow, Jira, or equivalent platforms. Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred Qualifications ITIL v4 Foundation certification (or higher). Experience in managing global or multi-site service desk operations. Familiarity with remote desktop tools, Active Directory, Microsoft 365, and enterprise ticketing systems. Skills It Service Desk,Itil,Servicenow Show more Show less