20444 Escalation Jobs - Page 50

About Qode We revolutionize talent acquisition by leveraging data and automation. Our platform uses LLMs to transform unstructured data into actionable insights, creating "Private Talent Pools" for recruiters. By automating recruiting workflows, we reduce costs to zero and significantly decrease time to hire. Our agents match profiles, find contacts, send messages, schedule interviews, and transcribe them for searchable data. We ensure high-quality hiring by automating technical assessments and providing recruiters with detailed feedback. You will be part of a growing team and you will bring a strong delivery mindset and extensive stakeholder management experience. So if you are a self-motivated individual with a passion for HR/HR Tech/recruitment and growth, we would love to hear from you. Job Overview We are seeking an experienced and highly motivated 360 Talent Partner (TA and BD) to join our team. You will be responsible for being our key strategic Talent Partner to acquire new clients accounts and close their jobs in your local country. And most importantly, you will contribute to the growth of the business through effective delivery. You will be part of a growing team and you will bring a strong delivery mindset and extensive stakeholder management experience. So if you are a self-motivated individual with a passion for HR/HR Tech/recruitment and growth, we would love to hear from you. Responsibilities Responsible for client's full-life cycle partnered in our Recruitment/Headhunting Services Prospect new B2B leads from various online channels and existing databases using various media materials and communication methods Connect with both domestic and global companies to introduce Qode's Recruitment Services and establish long-term partnerships Be responsible for all direct sales efforts from lead generation to close and aftersales with successful job placements- Achieve quota targets in the form of contract numbers and job placements revenue by onboarding new clients, closing clients' jobs, supporting existing clients, reactivating churned clients, etc Drive the Recruitment services adoption to help clients find suitable services for their hiring needs and through that achieve their hiring targets Develop an intimate understanding of clients' hiring needs and work directly to manage hiring pipeline Develop champions network from existing clients by acting as a liaison, handling customer concerns/issues with confidence and putting them at ease Ensure Customer Retention by managing hiring pipeline and placing successful candidates effectively Initiate plans for soft-selling, upselling, cross-selling activities for both prospects and existing clients Focus on operational excellence by working on the jobs to ensure the delivery of sufficient applications on timely SLA Communicate effectively with internal stakeholders and ensure the seamless information on client's hiring successes, risks and issues Manage and maintain up-to-date Customer Relationship Management (CRM) database Produce precise reports when requested Requirements A bachelor's degree in Human Resources/Marketing/Digital Communications/Business/IT or any relevant field Experienced at least 2 year as Recruitment Consultant/Account Management/Business Development for HR Tech company or Recruitment Services/Headhunting Agency company Excellent verbal and written communication skills in English (must have) Great presentation skills, exception handling and escalation management Experience in prospecting and outreach on LinkedIn and any other social media Experience in cold calls, cold emails, CRM tools Experience in hiring, recruitment, talent acquisition is a plus Strong interpersonal skills and can-do attitude Data-driven in decision making and self-motivation Ability to work efficiently under pressure and commit to targets

Job Title: Team Lead / Assistant Manager – Accounts Receivable Reporting Manager: Manager / Senior Manager Location: Gurgaon (Sector 68 Office) Experience Required: 5 to 7 years Job Summary: We are looking for a skilled and detail-oriented professional to join our Finance team as a Team Lead / Assistant Manager – Accounts Receivable . The ideal candidate will be responsible for managing the full spectrum of AR operations including SLA adherence, MIS reporting, month-end closing, and team supervision. The candidate should also have hands-on experience in managing process transitions and migrations , ensuring smooth knowledge transfer and stabilization. Proficiency in SAP and a strong understanding of AR functions are mandatory. Key Responsibilities: 1. Process Management & SLA Delivery · Oversee end-to-end Accounts Receivable (AR) processes including billing, collections, credit control, cash applications, and dispute resolution. · Ensure accuracy, timeliness, and compliance with internal policies and service level agreements (SLAs). · Monitor and manage key metrics such as AR aging, DSO, and collection effectiveness. · Implement process improvements and standardization initiatives across AR functions. 2. MIS, Reporting & Month-End Closing · Generate and distribute accurate MIS reports on AR performance, aging analysis, collection trends, and customer disputes. · Support timely and accurate month-end closing activities including revenue accounting, accruals, and reconciliations. · Coordinate with internal stakeholders for audit support, data accuracy, and financial compliance. · Ensure adherence to internal controls and statutory reporting standards. 3. Team Management · Lead and mentor a team of AR executives/associates. · Manage task allocation, productivity tracking, and performance evaluations. · Conduct training and development programs to enhance team capability. · Act as a point of escalation for operational and customer issues. 4. Transition & Migration · Lead and support AR process transitions from different geographies or business units. · Facilitate knowledge transfer, SOP documentation, and process mapping during migrations. · Collaborate with transition teams and stakeholders to ensure a seamless go-live and stabilization. · Identify migration risks and implement mitigation plans to maintain service continuity. Required Skills & Qualifications: · Minimum 5 years of relevant experience in Accounts Receivable, including at least 1–2 years in a team lead or supervisory role. · Strong working knowledge of SAP – mandatory . · Proven experience in transitioning or migrating finance processes . · In-depth understanding of AR operations including credit control, billing, collections, and reconciliations. · Excellent analytical, problem-solving, and stakeholder management skills.

We are looking for a dynamic and proactive professional to manage and strengthen relationships with our community of 150+ skilled teachers at Artium Academy . This role will focus on aligning teachers with organizational goals, managing escalations, ensuring seamless operations, and delivering an exceptional experience for both teachers and customers. Key Responsibilities Build and nurture long-term, sustainable relationships with teachers. Manage and align a group of 150+ skilled teachers to meet ecosystem expectations. Identify, analyze, and initiate escalation processes in line with defined criteria. Resolve teacher escalations by coordinating with internal and external stakeholders, ensuring timely ownership, action, and communication. Ensure all escalations are addressed within agreed timelines and initiate process changes when needed. Address operational issues promptly to maintain service quality. Effectively manage teacher calendars and slots to safeguard customer experience. Evaluate and prioritize feature enhancements, balancing the needs of teachers, internal stakeholders, and partners. Foster collaborative and constructive relationships with all stakeholders. Assess current operational strategies and recommend improvements. Prepare and present operational reports for management as required. What We’re Looking For A strong team player with a natural curiosity for navigating startup environments. Flexible, adaptable, and comfortable with ambiguity. A problem solver with the drive to go beyond the obvious and deliver impactful solutions. Resilient and tenacious in the face of challenges. Strong ability to prioritize tasks, manage competing demands, and focus on what matters most. Willingness to roll up sleeves and get the job done. Empathy and understanding toward diverse stakeholders, with the ability to see situations from their perspective. Job Types: Full-time, Permanent Pay: Up to ₹450,000.00 per year Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Work from home Application Question(s): what is your current CTC? what is your expected CTC? Location: Andheri East, Mumbai, Maharashtra (Required) Work Location: In person

Job Summary: As a Customer Support Specialist , you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. They will act as a liaison between customers, internal teams and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement. Key Responsibilities: • Monitor and manage the escalation queue to ensure timely response and resolution • Managing complaints received from Reserve Bank of India • Investigate and resolve escalated customer issues with a focus on root cause analysis • Collaborate with internal teams and financial institutions to resolve the escalated cases • Maintain detailed documentation of escalated cases and actions taken • Provide feedback to frontline agents to reduce future escalations • Identify trends in escalations and recommend process or policy improvements • Ensure all escalations are handled in accordance with SLAs and quality standards Desired Skills & Experience: • 5–6 years of experience in customer service, preferred with at least 2 years’ experience in managing escalations or critical task queues. • Strong problem-solving and conflict-resolution skills • Excellent verbal and written communication • Ability to remain calm and professional under pressure • Proficiency in ticketing systems • Strong organizational skills and attention to detail • Ability to multitask and prioritize in a fast-paced environment

*ONLY FOR AHMEDABAD, GUJARAT* Role and Responsibilities Required to visit compliance support clients and give monthly notes covering issues raised based on same. Resolving critical issues for collection of information, process, and conclusion of return filling. 3. Preparing synopsis for hearings and appearances before the authorities. 4. Escalation of critical issues to client management. 5. Preparation of exceptional report to partners. 6. Sending GST updates to clients 7. Liaoning with GST Offices for GST Audit, refunds, DGFT, EPCG, AA and Customs law 8.Handling of works related to customs and FTP regular compliance works 9. Drafting writ petitions, civil appeals etc. And assisting for appearance before the High Court.

Company Description Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions. Headquartered in Indianapolis, Indiana, with offices in Richmond, Virginia, and Hyderabad, India, we provide a variety of services including Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services. Bell Techlogix maintains strong partnerships, being a Premier Partner with ServiceNow, Cisco, Dell/EMC, NICE, and is also a Microsoft Gold Certified Partner, among many others. Role Description This is a full-time on-site role for an Information Technology Service Desk Manager, based in Hyderabad. The Information Technology Service Desk Manager will be responsible for overseeing the day-to-day operations of the service desk, managing a team of service desk technicians, ensuring timely and efficient technical support, and maintaining high standards of IT service management. Duties include monitoring service desk performance, improving processes, and acting as a key point of technical escalation for complex issues. Qualifications & Experience Minimum 7 + years of relevant experience & at least 2 plus years of people management experience. Service Desk Management skills Information Technology and IT Management skills IT Service Management skills Technical Support skills Strong problem-solving and team leadership abilities Excellent communication and interpersonal skills Familiarity with ITIL or similar frameworks is a plus Bachelor's degree in Information Technology, Computer Science, or related field

Job Description The General Manager – Operations is responsible for ensuring uninterrupted and cost-effective execution of rig operations by coordinating between the head office, rig sites, and client teams. The primary focus is on minimizing downtime, ensuring manpower and material availability, maintaining contractual compliance, and proactively engaging with clients for smooth operations Key Responsibilities Cross-Functional Coordination • Ensure seamless communication between the office, rig sites, and client teams. • Proactively align site operations with management directives and client expectations. 2. Minimize Downtime & Maintain Operational Continuity • Monitor rig-wise operational performance and intervene to prevent or reduce downtime. • Resolve issues promptly to maintain maximum rig uptime. 3. Manpower Management • Ensure deployment of manpower as per contract and shift requirements across all rigs. • Prevent absenteeism through strong follow-up and coordination with HR. • Ensure adequate backup and skilled personnel availability at all times. 4. Material Indenting & Root Cause Justification • Review and approve all indenting requests raised from site. • Ensure proper justification for indents through root cause analysis of material failure or incorrect usage. • Coordinate with purchase and store teams to streamline procurement based on priority and cost-efficiency. 5. Preventive Maintenance Oversight • Monitor preventive maintenance schedules and ensure adherence at site. • Liaise with maintenance and engineering teams to reduce unplanned breakdowns. • Ensure critical spares are available to support rig operations. 6. Client Liaison & Coordination • Regularly interact with client representatives to ensure alignment on field operations. • Attend site visits, reviews, and audits to maintain positive working relationships and address concerns. • Represent the company in formal and informal client meetings. 7. Contractual Compliance & Operational Reporting • Ensure compliance with key commercial and technical clauses of all active contracts. • Oversee preparation and timely submission of daily reports, performance metrics, and client deliverables. • Monitor KPIs and generate periodic MIS for internal management and external review. 8. Cost & Efficiency Control • Drive cost optimization across fuel, logistics, manpower, and maintenance. • Track rig performance and identify inefficiencies and areas for improvement. • Support budget preparation and cost control initiatives. 9. Emergency Response & Escalation Handling • Act as the first point of escalation for critical on-site issues or client complaints. • Lead coordination during emergencies, including equipment failure, accidents, or shutdown situations. • Ensure timely and accurate incident reporting. 10. HSE & Regulatory Compliance • Ensure strict adherence to Health, Safety, and Environmental norms across all operations. • Promote a culture of safety, training, and compliance among site teams. 11. Any Other Duties • Perform any other responsibilities as assigned by the Directors in line with strategic and operational needs of the organization. Job Types: Full-time, Permanent Pay: ₹2,100,000.00 - ₹2,400,000.00 per year Benefits: Paid time off Ability to commute/relocate: Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Operations management: 5 years (Preferred) Oil & gas: 3 years (Preferred) Location: Thaltej, Ahmedabad, Gujarat (Preferred) Work Location: In person

Job Role: Reconciliation Analyst Job Location: Chennai Notice Period: Immediate to 15days Role Overview: As a Reconciliation Analyst , you will be responsible for managing voice or data processes with a high degree of accuracy and efficiency under minimal supervision. You will also play a vital role in reconciliation operations, ensuring the accuracy and integrity of financial data (custody and cash positions), while adhering to SLAs and compliance standards. This role requires an individual who thrives in a fast-paced environment, demonstrates strong attention to detail, has a collaborative mindset, and possesses the analytical skills needed for problem resolution and process optimization. Key Responsibilities: Voice/Data Operations: Handle customer support calls efficiently and complete after-call work per SOP. Accurately process and verify data transactions with strict adherence to process quality. Monitor and complete work as per SLAs, escalating issues where required. Provide mentorship and on-the-floor training to new joiners. Reconciliations: Maintain integrity of internal records by performing daily custody and cash reconciliations. Investigate, resolve, and document breaks in a timely manner. Manage bilateral OTC collateral reconciliations and fixed deposit positions. Ensure transactions such as fees and income are validated and posted correctly. Liaise with custodians, administrators, and internal teams to resolve queries. Reporting and Productivity: Prepare reports, update spreadsheets, and enter data into internal systems/tools. Meet daily/weekly production and quality goals. Continuously monitor operational risks and follow defined control frameworks. Quality and Compliance: Conduct quality checks on transactions, ensure SOP compliance. Ensure 100% completion of mandatory training and policy adherence. Escalate complex problems and unresolved issues appropriately. Required Skills & Competencies: Analytical & Problem-Solving: Strong attention to detail, ability to analyze issues and take corrective actions. Communication: Effective verbal (neutral accent or process-specific) and written skills. Customer Focus: Understand and meet client needs proactively. Team Collaboration: Strong interpersonal skills with the ability to work in a team and provide support to peers. Technical Proficiency: MS Excel, MS Word, and Windows OS Familiarity with investment products (equities, fixed income, derivatives) Experience with reconciliation platforms (Aladdin, Tri-Optima – preferred) Desirable Qualifications: Prior experience in back-office operations within investment management or asset servicing. Working knowledge of operational risk and control structures. Exposure to the end-to-end asset lifecycle. Understanding of reconciliation standards, exceptions handling, and escalation processes. Performance Metrics: 100% adherence to SLAs and quality benchmarks. Timely completion of training and onboarding for self and mentees. Accuracy in transaction processing and reporting. Resolution of reconciliation breaks and customer queries within deadlines. No client escalations or SOP violations. Growth & Development: Opportunity to mentor junior team members and act as a Subject Matter Expert (SME). Participate in cross-functional collaboration and knowledge-sharing forums. Be involved in automation initiatives and process improvement discussions.

About the Role : The Senior Team Leader will supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines. Responsibilities : Supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines. Monitor daily work allocation, productivity, and quality metrics. Act as a point of escalation for complex or high-value chargeback cases. Ensure compliance with client SLAs, internal controls, and regulatory guidelines. Provide regular coaching, feedback, and performance reviews for team members. Prepare and deliver operational reports, trend analysis, and process improvements. Liaise with the Australian client for daily updates, issue resolution, and process alignment. Drive process improvement initiatives to increase efficiency and reduce errors. Conduct regular team huddles, skip-level meetings, and knowledge refreshers. Handle staffing, leave planning, and shift rosters in coordination with workforce teams. Qualifications : Graduate in any discipline; finance or commerce background preferred. 5–7 years of total experience with at least 3 years in a team-leading role handling chargebacks, disputes, or transaction processing. Strong knowledge of Visa, Mastercard, and EFTPOS dispute rules. Hands-on experience in Australian banking processes is highly preferred. Excellent communication and stakeholder management skills. Required Skills : Strong understanding of chargeback regulations. Excellent people management skills. Prior exposure to banking or financial services processes. Preferred Skills : Experience in Australian banking processes.

Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team. Responsibilities Queue Management / Reporting Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times Reviews expedited requests and handles or re-directs to appropriate team members Supports cross functional teams by collaborating on customer tickets Maintains detailed written records of all work activity Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests Creates Purchase Orders (PO's) and Purchase requests (PR's) Assigns locks and keys for both Equinix and customer keys, where applicable Supports creating reports to customers (e.g. power or access) Updates local asset databases and other systems Installations Handles requests requiring skilled rack and stack support of customer equipment Able to read skilled installation spreadsheet plans and supports implementing installations accordingly Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling. Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements Cross-Connect Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing. Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc. Testing / Troubleshooting Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.) Supports advanced testing and troubleshooting Stakeholder Partnership Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams Provides escalation support for work order expedites Partners with internal stakeholders on cross functional work Customer Management Supports customer satisfaction through timely and precise order execution and quality assurance checks Delivers a high level of service and an excellent customer experience when interfacing with customers. Supports sensitive customer situations Manages time expectations on new deployments and existing alterations Supports customers on-site by through access control and escorting services Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations Projects Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects Supports vendors on various Data Center related projects Performs quality assurance on new customer installation or deployments Training Supports standard operating procedures and best practices to maintain a high level of service is maintained May coach others on operations procedures and basic safety May provide coaching and mentorship to more junior team members Qualifications Typically requires a Degree in Engineering and 4-6 years of equivalent work experience Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About the Role We are seeking a highly skilled Security Incident Responder with strong Purple Team capabilities, who can operate at the intersection of detection engineering, incident response, threat hunting, and adversary simulation. The ideal candidate brings deep knowledge of security operations (Blue Team), offensive tactics (Red Team), and can act as a technical bridge to strengthen cyber resilience across detection, response, and continuous improvement processes. Experience within Fintech, regulated industries is a bonus. What you'll do Incident Response & Threat Handling Lead and participate in all phases of the incident response lifecycle: preparation, detection, containment, eradication, recovery, and post-mortem. Investigate security alerts and validate, escalate, or dismiss based on risk impact. Coordinate containment and eradication efforts across endpoints, networks, cloud environments, and identity systems. Conduct root cause analysis and develop lessons learned reports. Threat Hunting & Detection Engineering Proactively hunt for threats using behavioural, anomaly-based, and signature-based techniques. Create, tune, and validate SIEM/SOAR detection rules (e.g., MITRE ATT&CK-aligned). Develop adversary detection logic for endpoint (EDR), network, identity, and cloud telemetry. Collaborate with threat intel teams to operationalize indicators of compromise (IOCs) and TTPs. Purple Team Collaboration Support and lead Purple Team exercises to simulate attack scenarios and validate detection and response capabilities. Work with Red Team to understand attack vectors and develop appropriate countermeasures. Provide feedback on gaps in detections and response playbooks. Automation & Playbooks Design and improve SOAR playbooks to accelerate triage and response processes. Develop automated alert enrichment and incident classification pipelines. Forensics & Malware Analysis Perform endpoint/network forensics using tools or custom scripts. Reverse engineer malware samples (optional but a strong plus) Reporting & Metrics Document incident timelines and artifacts with precision for legal, compliance, and audit use. Provide executive and technical reports including severity assessments and remediation guidance. What you'll need 4+ years of experience in incident response, SOC Tier 3, threat hunting, or equivalent. Strong understanding of adversary tradecraft (MITRE ATT&CK, Cyber Kill Chain, etc.). Experience with EDRs, SIEMs, SOARs and log pipelines. Solid grasp of Windows, Linux, and cloud security. Familiarity with scripting for automation and analysis. In-depth understanding of network protocols, endpoint artifacts, memory, and log analysis. Comfortable with offensive tools and techniques Experience in vulnerability exploitation, privilege escalation, and lateral movement is a plus. Familiar with forensic acquisition techniques and tools Preferred Certifications: GIAC: GCIH, GCFA, GNFA, GCIA, GDAT or similar Excellent problem-solving and analytical thinking. Ability to work under pressure during incidents and with minimal supervision. Strong documentation and communication skills, especially when dealing with stakeholders. Collaborative, yet capable of deep focus and individual contribution. Bonus points Reverse engineer malware samples (optional but a strong plus)

Job Description Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Key Responsibilities Include, But Are Not Limited To Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients) Eyes on glass Dashboard monitoring Investigation of alerts A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions Immediate escalation of potential issues as per defined processes Continually improving the effectiveness and targeting of monitoring Providing insights to clients and colleagues from monitoring The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery. Essential A track record of success in a monitoring role. Background in Financial Services, understanding of Cards is desirable An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage Keen attention to detail A strong sense of urgency Excellent oral and written communication skills in English Ability to perform both within a team and autonomously Experience in office software applications such as Word, Excel, email and browsers. Have a genuine passion for technology Mandatory Skills - Monitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies. Financial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage. JOB DESCRIPTION: SERVICE MONITORING ANALYST JUNE 2023 Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential. Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role. Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role. Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues. Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes. Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends. These mandatory skills provide a strong foundation for a Service Monitoring Analyst to effectively monitor and ensure the availability and performance of services. Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis. Shift Timing – Rotational Shift 7 AM – 3 PM , 3 PM – 11 PM , 11 PM – 7 AM Skills: financial services,monitoring tools and dashboards o jira service management/confluence,dashboard monitoring

Background PFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services. Positka is seeking experienced individuals who will be responsible for making sure that services are being seamlessly delivered to customers. They will oversee a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. The delivery manager will play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects in Cloud, Cybersecurity, Big Data and AI /ML based solutions at leading customer organizations globally. Role Description The Delivery Manager is accountable for end-to-end delivery of programs and projects to meet customer needs, and responsible for customer relationships across their span of control. Projects will be primarily in the Cybersecurity space and range across various functional domains such as SIEM, SOAR, Cloud Security, Endpoint security, Data security, Security consulting, Managed services, and much more. The Delivery Manager will be responsible for driving the execution of strategic projects across key geographies including Singapore, Japan, UK, and India. As the Delivery Manager, you will be responsible for: • Leading a team of geographically dispersed resources to deliver projects on time and within budget • Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence • Develop account growth and development strategy, to support upsell and cross-sell motions • Work with cross functional teams to determine necessary activities to successfully deliver projects • Design & execute resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in place • Develop skills and build up roadmap on multiple platforms and technologies to support business plans • Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution • Responsible for financial management, reporting and optimizing of processes • Holding the teams to the highest standards, project discipline and accountability • Continuously improving the technical delivery model and strategy • Initiate, build and sustain productive relationships with technology partners of Positka • Serve as an escalation point for customer concerns if/when they arise Analytical/Decision Making Responsibilities: • Must be able to identify appropriate product/service offerings to meet the client’s needs • Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles • Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders. • Identify, manage, and resolve complex issues, preventing escalations, where possible • Manage, negotiate, and resolve project risks effectively • Demonstrate, by example, in-depth knowledge of Positka’s principles and practices, including coaching, learning, and mentoring • Leader and team player – sets example for project managers, business analysts and others to follow • Create an open, honest, accountable, and collaborative team environment Successful candidate will work directly and independently with clients to ensure smooth and effective delivery on all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs. Experience, skills, education: - 7+ years’ experience in delivery role - Graduates with impressive academic records from premier institutes (BE, B Tech, BCA, MBA) - Strong understanding of key areas in IT function: IT Infra, DevOps, SecOps, IT Support, Data Analytics - Strong project management skills: Structured thinking, Proactive, Assertive, delivery oriented - Experienced in planning & executing various software projects in different execution models (Waterfall & Agile) as per quality standards - Energetic and tech savvy, inquisitive by nature and problem solver, Strong attention to details - Pleasant personality, Ability to speak fluent and articulative English - Working knowledge of Project Management applications & MS Office tools - Ability to coordinate and complete multiple tasks within established and changing deadlines - Any Cybersecurity background or experience will be a significant advantage Career Path: This role will expose the candidates to acquire skills in emerging technologies like Security, Analytics and Machine Learning. We will help the candidate to undergo training and certifications on SIEM platforms, SOAR, Cloud Security, Data Security or any other platform they might be interested in. Location: The role is based out of Chennai (India). Willingness to travel within and outside India is essential.

Job Summary The role-holder is responsible to lead / support initiatives within the FCSO Functions impacting all FCSO Functions, GBS analysts and Country / Group FCC, at the same time be the champion on project management activities, driving a value-driven change implementation approach. A multi-faceted candidate is sought who: Demonstrates a dynamic role which can shift between business analysis, functional champion and functional test lead depending on the project requirement for FCSO stakeholders’ engagement. Ensures business needs are well understood and delivered. Supports/leads project management and change management activities ensuring business readiness. Leads by example change management best practice on initiatives driven by the FCSO Enablement and Transformation (E&T) Key Responsibilities Key Responsibilities Lead all activities in terms of defining the scope and impact assessment by engaging and co-ordinating with all required stakeholders. Drive solution definition, design discussions and strategic alignment across all stakeholders Prepare options analysis, benefit case and propose fit for purpose solutions and drive agreement across diverse set of stakeholders. Perform functional impact assessment across processes, systems and solutions. Drive process improvement initiatives considering business impact, risk and compliance aspects and operational effectiveness and efficiency metrics. Ensure self develops a detailed understanding of FCC policies and procedures. Identify dependencies and adjacencies with other key initiatives and work-streams. Manage and engage key stakeholders across FCSO, CFCC, Risk, T&I, Regions etc. Review existing processes and drive process changes, where applicable Liaison with Product Owners and various project stakeholders to assess, document and socialise change impact. Responsible towards adhering to the bank’s Change management and delivery standards. Strategy Keep abreast of market developments (technologies, best practices, competitor strategies) Works with Conduct & Financial Crime Compliance (CFCC), Business/Functions and Financial Crime Solutions Operations (AAA, MI, FCC Region/Country/Segment/Function/Group, SPOT, Data Team, Project implementation team) and Technology teams towards end-to-end analysis, support design, development & implementation. Advises and influences to deliver against FCSO and Bank strategy. Support in driving the transformation agenda of FCSO to a client-centric orientation by using agility, human centric design (HCD), new ways of working, agile in a way that drives a habit of improvement. Project and Delivery Management Business Active engagement with business stakeholders to capture and document requirements and provide regular updates in terms of functional and process changes. Review new business requirements and provide solutions where required. Assess and understand risk profiles of products, channels, and clients/non-clients Project / Delivery Management Support Project Manager towards managing project scope, change requests and with other project related support activities. Manage the relationship with the client and relevant stakeholders. Perform risk management to minimize potential risks. Create and maintain comprehensive project documentation. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Participate in regular project meetings and forums. Lead defect triage meetings and closely work with business users for successful defect resolution and User Acceptance testing. Processes Adhere to Change Delivery Standards and related processes RAID Management and escalation as appropriate Identify, track and manage dependencies across all impacted processes and systems. Governance People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. Foster good relationships with the Product Owners, Process Owners, Function Leads and other project stakeholders Risk Management Identify project and business risks, escalating to the Project Manager, Programme Manager, Chief Product Owner / Accountable Executive and Product Owner / Stream Leads (as appropriate) with strategies to mitigate that risk. Ensure all implementations mitigate risk where possible. Support all control checks undertaken under the T&O Operational Risk Framework (ORF) Adhere to the required standards of risk management to manage all project related activities. Coordinate with POs, 1LoD Risk Manager and 2nd line of defence, as applicable. Governance Ensure Tracking and remediation of significant issues arising from project activities, audit reviews, etc. providing validation of closure of risks/issues. Orchestrate/Facilitate decision making processes between senior stakeholders, as required. Ensure projects respect internal policies and frameworks, and the overarching programme governance standards. Set the project ready to pass internal audits. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Key stakeholders Ensure consistent quality control and standards across all programme / project mandatory artefacts. Build a strong and effective relationship with the key stakeholders in areas including CDD, COO, FCSO Operations, Compliance & Technology teams. Other Responsibilities Embed Here for good and Group’s brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Business and Functional Analysis Stakeholder Engagement Communication (Written and Verbal) Documentation Anti Financial Crime Processes and Systems Workflow and Case Investigation Management Qualifications 8 to 9+ years of overall experience as a functional champion/ end to end business analyst across Name Screening, Transaction Screening and/or AML functions. Experience working in or dealing with Compliance and associated matters. Experience of managing and/or working for large and complex transformation initiatives Experience in Case management workflow; Experience in Anti-financial crime case investigation workflow would be a plus Experience as the key liaison with stakeholders to define and execute improved control frameworks. Experience in core platform implementation, system integration, changes to Name Screening, Transaction Screening and/or Transaction Monitoring systems etc. Experience and knowledge of the emerging financial crime risk typologies would be a plus. Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline and budget. Excellent professional skills, including verbal and written communication. Proficient in tools such as Microsoft Office, Confluence, ADO etc. Highly developed communication and stakeholder management skills, able to converse in appropriate levels of detail with Business Heads, COOs/CIOs, Frontline, Middle Office/Operations Risk, Legal & Compliance (L&C), Financial Crime Compliance (FCC), etc. Education Graduate or Higher Certifications Preferably Agile Product Certified Languages English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Job Summary Lead Project Management responsibilities for the Initiative funded projects in FCSO Screening and Monitoring Functions covering the FCSO engagement activities to achieve the strategic objective of FCSO technology & Operations landscape. The Role-holder Is Responsible To Lead / Support Initiatives Within The FCSO Functions Impacting All FCSO Functions, GBS Analysts And Country / Group FCC, At The Same Time Be The Champion On Project Management Activities, Driving a Value-driven Change Implementation Approach. A Multi-faceted Candidate Is Sought Who: Demonstrates a dynamic role which can shift between change manager / project manager depending on the project requirement for FCSO stakeholders’ engagement. Ensures business needs are well understood and delivered. Supports/leads project management and change management activities ensuring business readiness. Leads by example change management best practice on initiatives driven by the FCSO Enablement and Transformation (E&T) Key Responsibilities Key Responsibilities Conduit between the FCSO Functions, Technology, GBS analysts, and Country / Group FCC Review existing processes and drive process changes, where applicable Liaison with Senior Project Managers / Programme Managers, Product Owners and various project stakeholders Preparation of programme/project materials for various senior management committees as applicable Responsible for the delivery of project/initiatives successfully within scope, budget and timeline. Responsible towards adhering to the bank’s Change management and delivery standards and all required project / programme governance requirements. Strategy Manage the interdependencies / intra-dependencies across multiple projects / programmes. Work with and provide challenge to project / initiative members covering delivery across multiple teams. Ensure that project and programme delivery is following expected schedule/plan. Manage and track delivery milestones in a structured fashion, providing governance visibility. Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution. Ensure project priorities, as defined through the respective project and programme governance committees, are followed. From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility. Business Active engagement with business stakeholders to provide regular project / programme updates. Project and Delivery Management Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects. Provide active support to ensure that all projects are delivered on-time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant internal stakeholders. and ensuring technical feasibility Ensure resource availability and allocation. Develop a detailed project plan to monitor and track progress in co-ordination with Senior Project Manager / Programme Manager Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Report and escalate to management as needed. Manage the relationship with the client and relevant stakeholders. Perform risk management to minimize potential risks. Create and maintain comprehensive project documentation. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Track project performance, specifically to analyse the successful completion of short and long-term goals. Meet budgetary objectives and make adjustments to project constraints based on financial analysis. Use and continually develop leadership skills. Attend conferences and training as required to maintain proficiency. Perform other related duties as assigned. Planning and Tracking Planning and tracking Manage the interdependencies / intra-dependencies across multiple projects / programmes. Ensure that project and programme delivery is following expected schedule/plan. Manage and track delivery milestones in a structured fashion, providing governance visibility. Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution. Ensure project priorities, as defined through the respective project and programme governance committees, are followed. From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility. Processes Change Delivery Standards and related processes Define and manage Project Plan including dependencies. RAID Management and escalation as appropriate Ensuring adherence to Programme Standards (e.g., progress reporting, risks and issues, change control, etc.) across the workstreams. Manage dependencies between all impacted workstreams. People & Talent Proactively manage resourcing in team and on projects to support successful delivery. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. Foster good relationships with the Product Owners, Process Owners, Function Leads and other project stakeholders Governance Risk Management Identify project and business risks, escalating to the Chief Product Owner / Accountable Executive and Product Owner / Stream Leads (as appropriate) with strategies to mitigate that risk. Ensure all implementations mitigate risk where possible. Support all control checks undertaken under the T&O Operational Risk Framework (ORF) Adhere to the required standards of risk management to manage all project related activities. Coordinate with POs, 1LoD Risk Manager and 2nd line of defence, as applicable Ensure all change risk management activities of the project are completed and change / delivery artefacts are readily available. Coordinate with first line of defence (e.g., Risk Managers, Product Owners, Process Owners) and 2nd line of defence (e.g. Operational Risk Officer, Risk Framework Owners) to provide comprehensive change risk-based assessment coverage across the Group. Governance Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governances’ channels/forums. Ensure Tracking and remediation of significant issues arising from project activities, audit reviews, etc. providing validation of closure of risks/issues. Responsible for preparation of project / programme materials for various senior programme management committees, risk committees, and for the preparation of regulatory updates, if required Ensure that clear and accurate status reporting is being provided to governance committees such as FCSO Pre-Refinement Forum, FCSO Refinement Forum and the TTO QPR. Orchestrate/Facilitate decision making processes between senior stakeholders, as required. Ensure projects respect internal policies and frameworks, and the overarching programme governance standards. Set the project ready to pass internal audits. Other Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Ensure consistent quality control and standards across all programme / project mandatory artefacts. Build a strong and effective relationship with the key stakeholders in areas including CDD, COO, FCSO Operations, Compliance & Technology teams. Other Responsibilities Embed Here for good and Group’s brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Project Management Stakeholder Engagement Communication (Written and Verbal) Documentation Anti Financial Crime Processes and Systems Qualifications 15+ years of overall experience as a Project Manager / Project Delivery Lead for a large transformation initiative Experience working in or dealing with Compliance and associated matters. Experience of managing and/or working for large and complex transformation initiatives Knowledge and experience of SCB’s change delivery standards and governance requirements Proficient in tools such as Microsoft Office, Confluence, ADO, Clarity etc. Experience in core platform implementation, system integration, change management across Anti-financial crime landscape would be a plus. Experience and knowledge of the emerging financial crime risk typologies would be a plus. Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline and budget. Excellent professional skills, including verbal and written communication. Highly developed communication and stakeholder management skills, able to converse in appropriate levels of detail with Business Heads, COOs/CIOs, Frontline, Middle Office/Operations Risk, Legal & Compliance (L&C), Financial Crime Compliance (FCC), etc. Education Graduate or Higher Certifications Project Management (AGILE, PMP) Languages English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview: As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed. Key Responsibilities: 1. Client Onboarding & Relationship Management: Seamlessly onboard new customers and guide them through the platform. Develop and maintain strong relationships with key stakeholders in client accounts. 2. Customer Success Strategy: Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling. Proactively resolution of customer's query. Develop and execute customer success plans tailored to each client’s business goals. 3. Product Adoption & Training: Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage. Organize and conduct product training sessions for clients. 4. Escalation & Support Management: Resolve client escalations promptly and provide actionable solutions. Act as the point of contact for client queries and coordinate with internal teams for resolution. 5. Payment Collection: Monitor client payment statuses and coordinate payment collections in a timely manner. Follow up with clients regarding overdue payments and maintain accurate records of transactions. 6. Customer Feedback & Insights: Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform. Provide monthly performance reports to clients, showcasing the ROI and success metrics. 7. Data-Driven Decision Making: Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends. Key Qualifications: Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment. Skills: Strong interpersonal, communication, and problem-solving skills. Payment Management: Experience in coordinating with clients for timely payments is highly preferred. Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms. Familiarity with customer success metrics like NPS, CSAT, and churn rates. Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus. Mindset: Customer-focused, empathetic, and driven by results. What We Offer: A vibrant and inclusive workplace culture. Competitive salary and performance-based incentives. Opportunities for professional growth and development.

We are a team of marketers who want to revolutionize the world of marketing and branding through meticulous research, strategic thinking, and intelligent communication. We aspire to elevate brands by seamlessly integrating creativity and data-driven insights, empowering them to make a meaningful impact and inspire positive change on a global scale. Brand Catapult is a digital marketing agency with a strong portfolio of brands in the Food & Beverage, Hospitality, Luxury Lifestyle, and Nightlife sectors. We specialize in high-impact, trend-driven social media marketing and storytelling for brands across platforms like Instagram, Facebook, LinkedIn, and more. We are looking for a Group Account Manager who brings deep industry understanding, strong team leadership, and digital-first thinking to the table. Job Overview As a Group Account Manager, you will be responsible for leading a team of brand managers while also managing your own portfolio of clients. This role requires a sharp eye for content quality, a finger on the pulse of social media trends, and a strong foundation in F&B and lifestyle marketing. You will act as a bridge between clients, internal teams, and creative output to ensure smooth execution and exceptional delivery across all brand touchpoints. Key Responsibilities: Team & Client Leadership: ● Lead and mentor a team of 3–4 Senior Brand Manager or Brand Managers, ensuring high-quality output and professional growth. ● Manage your own set of 2–3 key clients independently—developing calendars, creating day-to-day stories (primarily on Canva), and handling BAU posting across platforms. ● Ensure timely and quality execution of all brand deliverables and social media campaigns. ● Take full ownership of client brands under your and your team’s responsibility. ● Ensure timely and quality execution of all brand deliverables and social media campaigns. Creative & Content Oversight: ● Review and approve all posts, stories, and campaign content created by your team to maintain creative and brand excellence. ● Create mood boards for client shoots and review/approve mood boards made by your team. ● Coordinate closely with the shoot team and clients for smooth execution of content shoots. Be flexible with work hours, especially during shoot days or urgent deliveries where extended or late working hours may be required. ● Ensure content is aligned with current trends, client expectations, and industry relevance—especially for F&B, cafes, nightclubs, restaurants, and luxury brands. ● Oversee content calendars, story banks, campaign timelines, and topical posts. Client Relationship & Escalation Management: ● Act as a senior point of contact for client discussions and escalations. ● Provide strategic direction, feedback, and solutions to clients when required. ● Ensure that internal and external timelines are strictly followed by your team. Performance & Reporting: ● Guide your team to track the performance of paid ads (no campaign execution, just performance note-taking and reporting). ● Conduct quarterly reviews for brand managers reporting to you, setting clear KPIs and feedback loops. ● Lead the performance review process and mentor team members toward continuous improvement. Required Skills & Experience: ● 4+ years of experience in social media and digital brand management, preferably in an agency setting. ● Must have hands-on experience working with Food & Beverage / Hospitality / Luxury Lifestyle brands. ● Proven team handling experience with the ability to lead, mentor, and inspire. ● Strong understanding of Instagram and Facebook marketing (LinkedIn, Twitter, and YouTube are a plus). ● Experience with tools like Meta Business Suite, and Google Sheets/Docs. ● Up-to-date with social media trends, especially in F&B and lifestyle. ● Excellent client communication, presentation, and problem-solving skills. ● Knowledge of performance marketing metrics. Location: Shahpurjat, Delhi Working Days: Monday to Saturday (Except 1st and 3rd Saturdays) Working Hours: 10:30 AM to 7:00 PM

Description This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members. Roles And Responsibilities Monitor Global Network infrastructure & services using tools like SolarWinds, TrueSight or Splunk, and respond to alerts indicating potential issues. Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation Act as first responders helping to organize and control incident response & troubleshoot issues Timely update, escalation to next level and resolution of network tickets Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc. Engage in Commission and Decommission Network equipment, services and circuits Document the SOPs, KBAs, RCAs, network diagrams. CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already) Desired Skills Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols) Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting Ability to do basic DNS troubleshooting Basic Understanding of Monitoring Tools like SolarWinds/Splunk etc. Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc. Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual Ability to aid IT Teams as or when needed and work closely with the vendors. Comfortable in working on weekend shifts. Ability to multitask and handle multiple alerts Excellent verbal and written skills Ability to Collaborate across departments and work as part of a team. Good To Have Basic Understanding on GCP Cloud. Understanding of Palo Alto and Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting Understanding of GlobalProtect Operations, ability to gather and analyze user logs and troubleshooting Knowledge on Configuring, Monitoring and tracking Alerts generated by different Monitoring Systems (Solarwinds, Splunk etc). Understanding of Jira Software for project and issue tracking, and managing agile workflows, and Confluence for knowledge base and articles. Understanding of Multicast concepts like PIM-SM, MSDP, AnyCastRP Understanding of F5 Load balancer techniques Understanding of VPN techniques such as GRE, IPSec and SSL Understanding of scripting language/tools such as Python / Ansible / Terraform CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.

Date: Aug 12, 2025 Location: Pune, India Apply now » Apply now Apply for Job Enter your email to apply Purpose of the Role This role is responsible to manage end-to-end purchasing activities for the allocated commodity. The position holder is responsible to on-board strategic vendor partners for particular part category within DMC and capex targets received from product line with a visibility of achieving cost efficiencies by deploying various cost reduction levers. Job Responsibility Process Execution Execute DMC (Direct Material Cost) and Capex estimation for the upcoming models. Identify vendors with advance technology, prepare business plan and validation of vendors and initiate vendor empanelment process. Check SOR on Technical specifications in order to shortlist vendors. Check tech specification/ drawing shared by Product development for a particular commodity. Execute RFQ document for floating to Vendors & ensure TRSO signoff from SQ. Analyse quotation received for RFQ. Execute Cost Estimate for parts as per TML Standard Cost Estimation Process. Propose a shortlist of most suitable vendors after negotiation. Recommend SOB for vendors as per organizations long term sourcing strategy. Obtain internal approval for vendor finalization through sourcing council and release PO. Monitor and Review financial health, operations, IR health, etc. of the suppliers for long-term sustainability. Identify vendors, which can be groomed as long-term partners for TML. Supplier negotiation – Assess the current situation (Business Environment- External) along with SQ and SCM and tactfully negotiate the terms and conditions with the suppliers. EVI (Early Vendor Involvement) – develop vendors for critical long lead time items. Process and Supply chain Optimization by localization of the component by resourcing or by introduction of alternate technologies with the help of vendors Compare current part with the Proposed change and review the commercial impact Release of RFQ for the shortlisted list of vendors Ensure amendment of Purchase orders on the revised pricing Finance Management Collaborate with ERC on cost reduction initiatives through VAVE (Value addition – value-engineering initiatives), change in design or process improvement & Work along with vendors to get optimal advantage Evaluate vendors to track target cost, in case of cost escalation / quality issues initiate re-sourcing along with SQ and SC for identified commodity Drive cost reduction through Commercial reduction, VAVE, Resourcing & SOB mix Track market commodity prices for costing references. Analysis of POGR and CR – CI reports Analysis and resolution of audit queries People Management Effective communication and interaction with the stakeholders to ensure proper process and necessary improvements to achieve optimal performance. Effective networking with all the internal and external stake holders to ensure required support which is crucial to meet deadlines. Stakeholder Profiles & Nature of Interactions Internal Product Lines Project status, Approvals ERC Technical Specification SQ (AQ) Product/Process Quality Assurance SCM Supplier performance Finance Budgets, payments and other finance related terms & conditions External Suppliers RFQ, Bidding, Price Settlement Desired Candidate Profile Diploma in Engineering Experience of Purchase Process Experience of Supplier Negotiation Experience of Should Costing/Zero Based Costing Understanding & experience of Cost reduction levers Thorough knowledge of manufacturing and surface protection processes Understanding of part validation and performance measures Knowledge of various raw materials and commercial implications Understanding of TML audit guidelines , purchasing agreements Skills & Competencies Costing skills Negotiation skills Financial Acumen Supplier Relationship Management Performance Management. Apply now » Apply now Apply for Job Enter your email to apply

About The Wedding Company (TWC) The Wedding Company is a tech-enabled, full-stack wedding planning platform that manages the entire wedding journey end-to-end. With a curated vendor network, expert planning assistance, and a customer-first approach, we help couples plan their dream weddings seamlessly. Role Overview We’re hiring a Customer Experience Manager — a central resource responsible for owning and enhancing the customer journey at every stage. From acting as the face of TWC to resolving escalations and ensuring internal accountability, this role ensures every client enjoys a frictionless, delightful experience. This is a high-ownership role for someone who thrives in a cross-functional setup, can problem-solve deeply, and champions customer satisfaction and service excellence. Key Responsibilities Customer Relationship & Experience Management Act as the customer-facing POC beyond the assigned Wedding Experience Manager (WEM), Wedding Planner (WP), or Relationship Manager (RM) for the project — especially when things break or customer concerns go unresolved. Ensure a high level of customer satisfaction across different stages of the wedding journey — from planning to execution (typically spanning 5–9 months). Identify early signs of dissatisfaction, flag potential escalations, and proactively prevent service gaps, breakdowns, or trust erosion . Communicate TWC’s policies, processes, and terms clearly and empathetically to help customers understand the rationale and align expectations. Be the representative of the customer to internal teams and leadership — while also protecting TWC’s business interests when required. Reconnect with inactive or non-responsive clients , and support in nudging them forward in their planning journey. Escalation Handling & Root Cause Analysis (RCA) Be the central POC for customer escalations, refund requests, or issue redressals. Conduct deep RCA by: Mapping the full sequence of events. Gathering inputs from all internal stakeholders involved. Piecing together a complete, unbiased, action-oriented RCA report that reflects the true picture and drives accountability. Project Monitoring & Process Adherence Bring central visibility across all live projects — ensuring all client journeys are being actively managed. Implement regular quality checks and escalations audits to monitor pending actions, track service hygiene, and identify potential risks. Run systems and processes that ensure 100% coverage of live weddings and surface any red flags early. Drive follow-ups on planning fee collections , and support recovery in cases of drop-offs or client disengagement. Internal Accountability & Continuous Improvement Work across internal teams to close client loops on queries, service gaps, and handovers. Set and enforce clear accountability within internal functions — ensuring delivery is not just promised, but completed. Flag repeated or systemic process deviations and collaborate with leadership to implement fixes and prevent recurrence . Actively contribute to building and improving Customer facing processes, reporting systems, and controls measures , using frontline insights. Who Should Apply We’re looking for someone who: Has deep empathy for customers and is committed to making their journey a success. Can handle complexity, conflict, and ambiguity with calm, structure, and clarity. Thinks critically and builds complete narratives that represent all sides fairly — including customer, team, and business. Has a strong bias for action and perseverance — this role requires chasing updates, solving issues, and pushing things to closure. Has a desire to learn process implementation at scale , develop central data visibility, and contribute to building robust systems that drive customer satisfaction. Qualifications & Skills 4–6 years of experience in customer experience, client servicing, operations , or similar roles. Medium to advanced proficiency in Excel / Google Sheets (dashboards, trackers, RCA reports, etc.). Excellent communication and interpersonal skills . Strong problem-solving abilities and internal stakeholder management. Self-starter, collaborative team player, and proactive mindset . Core Competencies Grit and perseverance to follow through and drive outcomes. Attention to detail with structured, analytical thinking. Strong organizational skills to manage multiple live projects simultaneously. Comfortable being both the "voice of the customer" and the "face of the company."

We are seeking a Application/Product Support Engineer to provide Level 1 and Level 2 support for web-based products and their associated cloud or on-premises infrastructure. The ideal candidate will have extensive experience in delivering excellent customer service,managing incidents, and driving timely problem escalation and resolution. Experience: 3 to 6 years of experience in a product technical support environment, with a primaryfocus on infrastructure support. Primary Job Functions: Provide Level 1 and Level 2 technical support to end users through phone,email, and web-based tools. Troubleshoot and resolve application and infrastructure-related issues,advising users on proper product usage and coordinating with Level 3 support when required. Assist customers during product deployment and ensure timely resolution of user issues in line with defined SLAs, priority, and escalation protocols. Proactively identify recurring problems and implement continuous service improvement measures. Create and maintain clear knowledge base documents, SOPs, and incident documentation for support activities. Attend and manage daily status calls, tracking issue progress against project timelines and ensuring stakeholder alignment. Collaborate with cross-functional teams to understand requirements and deliver effective technical solutions. Coordinate the setup and maintenance of DEV/QA/UAT environments and ensure smooth IT delivery workflows. Perform staff scheduling and participate in on-call support rotations to maintain consistent service coverage. Continuously monitor servers, databases, and network devices for health, availability, and performance using tools such as AZURE Application Insights, Datadog,Nagios, Dynatrace, etc. Track resource utilization (CPU, memory, disk, bandwidth) and identify capacity risks, suggesting scaling or upgrades where needed. Analyze system alerts, determine operational impact, and respond promptly to minimize service disruptions. Ensure adherence to uptimetargets and SLAs, and drive root cause analysis for recurring incidents. Collaborate with application, database,cloud, and network teams for holisticmonitoring and support. Optimize alert accuracy and incident response processes, minimizing false positives and improving reliability. Develop and implement automated workflows to respond to system conditions and support tasks. Required Skills: Strong understanding of web application functionalities and customizations. Proven experience in production support environments, handlingL1 and L2 support activities. Solid skills in problem analysis, incident resolution, and root cause identification. Ability to work effectively in a fast-paced, agile environment, demonstrating strong critical thinking and problem-solving capabilities. Self-motivated and proactive individual with a positive attitude and openness to change. Professional demeanor with the ability to handle client interactions confidently and effectively. Excellent written and verbal communication skills, including documentation. Willingness to work in 24x7 rotational shifts as required. Familiarity with IT infrastructure components such as servers, databases, networks, and cloud platforms. Experience with infra monitoring and log analysis tools (e.g., CloudWatch, ELK Stack, PagerDuty). Experience with application performance management, monitoring and analytics tools (eg. Azure Application Insights, Datadog, Nagios, Dynatrace) Working knowledge of incident management tools and processes (e.g.,ServiceNow, Jira). Strong ability to assess alerts, determine impact and priority, and respond under pressure. Knowledge or certification in ITIL processes is required. Exposure to agile delivery methodologies is desirable.

About the Role: TIF Technologies is seeking a dedicated and proactive IT Administrator / Senior System Administrator to manage and support all internal IT infrastructure, user support, and system administration tasks across multiple office sites. The ideal candidate will ensure smooth IT operations, resolve user issues efficiently, manage security protocols, and oversee hardware, software, and network systems. Key Responsibilities: Manage Active Directory (AD) & Azure AD : User ID creation/deletion, OU creation, MFA, conditional policies, group policies, password reset/unlock. Handle and manage Cisco network switches and Internet Access Points (APs) Configure and maintain Windows Servers , create corporate images, and handle OS installations. Install, configure, and troubleshoot LAN/WAN networks , routers , switches , and Wi-Fi Access Points . Provide laptop and desktop support including hardware upgrades, Windows installation, and driver issues. Assign roles and software licenses based on user requests. Troubleshoot and configure VPNs , data cards , and remote access tools (TeamViewer, AnyDesk, etc.). Manage and monitor firewalls (e.g., SonicWall, Fortinet), antivirus systems (Symantec, Kaspersky, etc.), and encryption tools (BitLocker, WinMagic). Handle shared drives, folder permissions, printer/scanner configuration, and related troubleshooting. Manage IT asset inventory , procurement coordination, vendor communication, and allocation to end users. Provide technical support for Microsoft Office, SAP, SQL, Tally, e-Audit, and other enterprise applications. Set up and support video conferencing , training room systems, and mobile device email configurations. Take regular user data backups and ensure secure storage. Handle VIP and escalation-level support with a professional and prompt approach. NAS Management Responsibilities (100–200 TB Environment): Manage and maintain NAS infrastructure (Synology, QNAP, NetApp, or similar) with storage capacity of 100–200 TB. Perform storage provisioning , volume/disk group creation, and configuration of RAID levels as per redundancy and performance needs. Monitor disk health, IOPS, storage usage , and performance through dashboards and alerting systems. Ensure data availability, redundancy, and backup policies are correctly implemented and monitored. Set up and manage user access controls , permissions , and shared folders on NAS systems. Schedule and validate automated backups to external drives, cloud, or DR locations. Perform NAS firmware upgrades , patch management, and performance optimization. Handle data migration , synchronization, and replication between different storage nodes or offsite locations. Implement snapshot, versioning, and recovery features to support disaster recovery. Work closely with the IT security team to ensure encryption, secure protocols (SMB, NFS, FTP over SSL) , and access audit logs are maintained. Coordinate with vendors for NAS support, hardware replacements, or expansion planning. Plan for scalability and storage expansion , ensuring uptime and minimal business disruption. Requirements: 3–6 years of experience in system administration or IT support. Strong knowledge of Windows OS , Active Directory , Azure AD , and basic server management. Practical experience in network setup , firewall configuration, and system security. Excellent troubleshooting, problem-solving, and communication skills. Ability to multi-task and work under pressure. Strong sense of ownership and timely issue resolution. Bachelor’s degree in Computer Science, IT, or related field preferred. Certifications (MCSA, CCNA, etc.) are a plus.

Location: Mumbai(Taloja) Experience: 1-6years Salary: 3LPA - 4 LPA Role & Responsibilities: Vehicle coordination for timely delivery and pickup Vehicle movement monitoring Customer calling for scheduling orders delivery, pickup Daily Route Planning Urgent Pickup Scheduling & monitoring Vehicle Cost Control Customer Escalation Mail Follow-up & resolution Vehicle Arrangement & Management Support Staff Training & development In-transit damage Control Coordination with warehouse team for inward and outward errors Alternative order planning in case of in transit cancellation Job Type: Full-time Pay: ₹25,000.00 - ₹29,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current / last CTC? What is your expected CTC? Location: Mumbai, Maharashtra (Preferred) Work Location: In person

Key Responsibilities: A. Leadership & Governance Lead the External Reporting team responsible for UK insurance entity deliverables. Collaborate closely with UK finance and regulatory stakeholders. Ensure compliance with control standards, reporting timelines, and audit-readiness. Run Control remediation projects and drive closure Drive continuous improvement, automation, and reporting efficiencies within the team. B. UK GAAP / IFRS Financial Reporting Prepare and finalize: Group Consolidated Balance Sheet and Profit & Loss Primary Financial Statements : IS, BS, OCI, SOCIE, and Cash Flow Supplementary Data Packs and Note Disclosures Perform and book IFRS-related adjustments such as: Share-based payments Accruals and under/over provisions Group consolidation and elimination entries Manage: Intercompany reconciliations and adjustments Allocations and recharges across legal entities Coordinate with UK counterparts on compiling: Strategic Report Directors' Report Risk Management Disclosures C. Solvency II & Regulatory Reporting Deliver accurate and timely Solvency II submissions, including: Quantitative Reporting Templates (QRTs) : Premiums, Claims & Expenses by Line of Business Asset Registers, Open Derivatives, Derivatives Transactions Technical Provisions, Own Funds, SCR & MCR calculations Booking of SII Adjustments (Goodwill, DAC write-offs, reclassifications) Finalize and support annual submission of: Solvency and Financial Condition Report (SFCR) Regular Supervisory Report (RSR) Consolidate financial statements and regulatory data at Group level for submission to UK regulators (e.g., PRA). D. Operational Delivery & People Management Lead and mentor a team of qualified professionals ensuring: Timely delivery of high-quality reporting packs Adherence to internal controls and audit requirements Effective collaboration across time zones and functions Drive resource planning, time-sheeting, performance management, and capacity optimization. Serve as the escalation point for operational or delivery-related issues. Candidate Profile: Required Qualifications & Experience: Qualified Accountant – CA, ACCA, CPA or equivalent 10+ years of experience in external, regulatory, or group reporting Demonstrated expertise in UK GAAP , IFRS , and Solvency II reporting Experience in an insurance industry setting is a must Big 4 background or prior experience in a regulated reporting environment is highly desirable Preferred Skills & Attributes: Strong understanding of reporting controls, reconciliations, and consolidation Effective stakeholder management, including offshore-onshore coordination Hands-on experience with Oracle Financials or similar ERP systems Ability to work under tight deadlines while maintaining accuracy and compliance Proactive, detail-oriented, and process-improvement driven mindset Key words for job sites search: Experience: 08 to 10 years Location: NCR (Delhi/Noida or Open to Relocation) Industry: Insurance, Shared Services, Big 4 Function: External reporting, Regulatory Reporting, IFRS Reporting, Solvency II reporting Education: CA / ACCA Employment Type: Full-Time / Permanent Worked for UK Insurance clients

IT Infrastructure: Key Responsibilities Recommend infrastructure solutions based on business size, operational model, and budget—balancing performance, scalability, and cost-efficiency. Assess and recommend IT infrastructure configuration for new office setups, including network topology, server rooms, power, and connectivity frameworks. Engage with OEMs, ISPs, system integrators, and managed service providers to obtain quotes, validate technical compatibility, and manage installations. Ensure all IT equipment (racks, switches, routers, UPS, cabling) and collaboration tools (VC rooms, access control, printers) are implemented before go-live. Ensure IT infrastructure complies with the prescribed client standards, data privacy norms, and regulatory requirements. Maintain detailed design, config, and audit logs. Oversee testing of infrastructure components, ensure issue resolution, and hand over a fully operational environment with knowledge transfer to in-house IT or support teams. Define SLAs, escalation paths, and support mechanisms for ongoing infrastructure operations, whether in-house or via third-party MSPs. Assess and recommend LAN/WAN architecture, internet links (primary and secondary), VPN access, firewall rules, and wireless solutions tailored to office layout. Assess and recommend on-premises vs. cloud/hybrid server needs and propose suitable hardware or virtual infrastructure for file storage, backups, and application hosting. Recommend cybersecurity tools such as firewalls, endpoint protection, access controls, and data loss prevention systems aligned with Client policies. Qualifications & Experience: Education : Bachelor’s degree in information technology, Computer Science, Electronics, or a related field. Master’s degree or relevant certifications are a plus. Experience : 7–12 years of experience in IT infrastructure consulting or solutions architecture, preferably in office setups or enterprise environments. Experience working with global delivery centers, GCCs, or rapidly scaling startups. Hands-on exposure to structured cabling, network design, hardware sizing, and hybrid environments. Strong vendor negotiation, project management, and solutioning skills.