20444 Escalation Jobs - Page 49

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Responsibilities Product Manager will the owner of the Product Base version. Takes care of Business Strategy, User Experience Design, Product Development, User and Market Intelligence, Analytics & Growth. Able to handle teams of Size 25+ members Solid Understanding of the market why a customer must use your product. Take regular inputs from product leads & project leads and ensure they are on right track. Have control on the Product Implementations. Ensure timely delivery for the assigned product in all projects. Timely escalation to the management on any challenges with client, team’s work status and Work allocation. Give on time resolution to subordinates and ensure no roadblocks in the delivery. Drive product launches by working with all delivery team and sales team members. Research and Development, Integrations with the Open-source tools/Technologies. Be a part of Technical /Architectural Documentation and effective Architectural Decisions. Discussion with UX/UI Team to make the product in line with the current trends of UX/UI. Make creative recommendations to expand product base and vision. Design dashboards. Help Sales team on Demo’s and also share the new product features with the sales team. Contribute in key discussions with customers during deal closures. Able to make product presentations, demonstrate the Product to Research firms like Gartner, Forrester. Develop and implement product strategies consistent with company vision. Scope and prioritize activities based on business and customer impact. Do competitor Analysis, keep the Product Competitive in the market with rich features. Conduct research to identify customer’s needs and market gaps. Take regular feedback from BA/ team members to understand the area of improvement in the product. Prioritize the implementation of new features and set specific timelines. Suggest ways to track product use and impact on end users. Have regular interaction with clients, if required visit client location, discuss new opportunities, and create new positions. Contribute to SEPG and organization process Improvement activities & Conduct trainings in self-area of expertise. Coordinate peer reviews and testing as planned & track defects / suggestions as per MOM for closure. Ensure that the project is audited from QA during the project lifecycle. For any non-compliances, duly submit it. Act as a product evangelist to build awareness and understanding. Represent the company by visiting customers to solicit feedback on company products and services. Keep the Product profitable by getting new business, entry into new markets in coordination with sales Team & Product enhancement Preferred: immediate joiners only, from B2B/SAAS Location: Hyderabad(Onsite) Industry: Software

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Summary This position is based at one of our prestigious client locations in Vizag and requires working from our Duvvada office. The position reports to the Branch Manager / Senior Account Manager, Vizag, and is responsible for supervising and ensuring smooth execution of SEZ and customs compliance activities carried out by the operations team. The Manager will ensure adherence to processes, timelines, and client satisfaction, while managing escalations and coordinating with senior stakeholders. Responsibilities and Duties Operational Oversight & Compliance Supervise daily SEZ Online filings (DTA / Import procurements) and ensure accuracy and timely database updates. Oversee approvals/permissions for all procurement activities in coordination with the Authorised Officer (AO) and ensure timely submission. Ensure ARE-1 re-warehousing, document verification, and record-keeping are completed within stipulated timelines; confirm dual record sets are maintained (Customs file and Client file). Monitor the assessment process for BOE/SB/BoE, verifying that correct and complete documentation is submitted and billing instructions are clearly communicated. Coordination & Stakeholder Management Act as the primary escalation point between client, AO, customs authorities, carriers, freight forwarders, and vendors to resolve delays or issues. Ensure timely collection of Delivery Orders (DO) and other clearances by arranging required Authorization Letters/Bonds from the client. Maintain strong relationships with client representatives, ensuring smooth approval flow for material usage, laptop movement, and foreign national visits. Coordinate with Finance, Invoice Desk, and internal teams to ensure timely billing, payment follow-ups, and discrepancy resolution. Process Control & Records Management Review and approve monthly verification reports to ensure all SEZ approvals are valid, bond balances are sufficient, and documentation is properly filed. Supervise maintenance of all registers (Bond, Stock, Laptop issue logs, Asset Serial Numbers, Inward/Outward, Returnable Registers, Foreign National Visits, CST supplies, SOFTEX records, etc.) to ensure compliance with SEZ norms. Oversee the preparation and filing of Monthly/Annual reports to AO/SO/DC Office and other SEZ authorities within stipulated deadlines. Ensure tracking systems (bill tracker, procurement logs, approvals database) are updated regularly and accurately. Team Leadership & Training Lead, mentor, and train the executive team on SEZ processes, customs compliance, and client-specific protocols. Conduct periodic audits of operational activities to ensure adherence to company SOPs and regulatory requirements. Train security and operational staff in SEZ procedures and monitor their compliance in register maintenance and visitor/material handling. Performance & Client Satisfaction Ensure service delivery meets or exceeds client expectations by monitoring KPIs, service timelines (TAT), and operational accuracy. Proactively identify process gaps and implement improvements in coordination with senior management. Maintain a high level of client satisfaction by resolving escalations quickly and ensuring clear communication at all times. Job Type: Full-time Pay: ₹50,000.00 - ₹60,000.00 per month Work Location: In person

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Cloud Protection Background/experience in security engineering (blue/red team) preferred Background in system/network engineering, DevOps/SRE or software engineering, with a passion for cybersecurity Previous experience with / exposure to Microsoft Sentinel or the Microsoft Defender suite Good understanding of the TCP/IP stack, working in a cloud environment and (at a minimum) basic system administration in Linux and/or Windows Server environments Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

🚀 Hiring for fast-growing, US-headquartered healthcare technology leader transforming how medical practices deliver care. there award-winning solutions empower thousands of healthcare providers to streamline workflows, enhance patient engagement, and improve clinical outcomes. Are you an experienced leader in Client Support with a strong background in Healthcare and a passion for driving AI-powered support solutions ? We're looking for a dynamic Manager – Client Support to join our valued client and lead a high-performing support function focused on delivering exceptional product experiences. 🔍 Key Responsibilities: Lead and mentor a team of client support professionals to ensure top-tier customer satisfaction. Manage and resolve complex client escalations effectively and efficiently. Collaborate with cross-functional stakeholders (Product, Engineering, Sales) to ensure seamless support operations. Drive adoption and integration of AI, Chatbots, Gen AI , and tools like Gemini, GitHub Copilot , etc., to enhance support outcomes. Provide deep support expertise across Healthcare and Product Support domains. Develop metrics-driven support processes and promote a culture of continuous improvement. ✅ Must-Have Skills: 11+ years of relevant experience in Customer or Client Support Strong exposure to Healthcare industry or products Proven experience in Product Support Demonstrated Leadership in managing teams and client relationships Expertise in Stakeholder Management & Escalation Handling Familiarity with AI / Chatbot / Gen AI tools (e.g., Gemini, GitHub Copilot ) 📍 Location: Bengaluru - Hybrid 🕒 Employment Type: Full-time If you're passionate about creating meaningful client experiences and transforming support with technology, we'd love to connect with you!

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Job Description Role: People P artnerships Lead Location: Hyderabad At EA, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together great people that combine creativity, technology, and expertise to deliver new ways to play. EA is driving the next revolution in games. Connect your future to ours. Inspire. Dream. Play. Our People Practice Partners are passionate about delivering simple and awesome people experiences while delivering programs and support in meaningful and efficient ways. You will connect with employees, support people managers, champion team effectiveness and engagement, planning and providing people programmes and being a cultural steward for EA. You will join the People Partnerships team, based in Hyderabad, and reporting to the People Partnerships Director in India. Responsibilities Administration & Collaboration: Builds and administers where appropriate, locally compliant people processes and procedures in partnership with EA global COE's. (People Operations, People Relations, Talent Acquisition, Talent Mobility, Compensation, Payroll, Benefits, Learning & Development, etc.) May represent EA to local authorities or government agencies regarding employment matters. Coaching: Coaches management and employees on development and career planning to meet talent goals. Collaborates with People Experiences and business teams to build leadership capability and achieve key business outcomes.Influences leaders on the importance of continuous performance coaching and effective communication. Talent Enablement: Facilitates employee and leader development through talent management activities that foster a high-performance workforce aligned with organizational goals. Collaborates with COEs, managers, and leaders to drive talent development and manage programs like Performance Management, Talent Planning, and Focal. Defines role evaluations and talent requirements to enhance hiring, support internal mobility, and promote career growth. Insights & Analytics: Proactively utilizes technology to increase the impact of PE and to prepare the organization to adopt digital practices. Analyzes, interprets, and communicates people data to derive actionable insights, inform decision-making, and inform practices to achieve strategic business objectives. Business Acumen: Understands the business context, balancing employee, leader, and business needs within the cultural landscape. Analyzes client and regional business dynamics, including industry trends. Applies insights to address business challenges and shares relevant ideas. Continuously improves domain knowledge by researching emerging trends Program Delivery: Locally delivers core PE programs within defined timelines and acts as point of escalation for local managers with questions. Change Management: Partners with site leadership and global COE partners to assess change readiness for People initiatives, provides localization input, and collaborates to arrive at solutions that drive adoption. Team player: Be prepared to assist your colleagues in any way required! You must be organised, compassionate and prepared to make the team successful. Qualifications Master’s degree in a relevant field combined with five to eight years of progressive success as an HRBP/People partner. Proven experience managing and implementing complex HR programs and/or initiatives across the business/regions. Analytical mindset with proven experience using data and data-driven insights to support the business. Works independently on diverse issues requiring analysis, good judgment, and creative solutions, while involving senior stakeholders on complex matters to ensure optimal outcomes. Proven subject matter expertise, with demonstrated experience in coaching and development, change management, and overall talent management. Strong change management skills - comfortable with ambiguity and constant change, able to methodically work through complex problems, set priorities, and execute on commitments. Strong project management and delivery experience; facilitating high-impact talent programs across the business. Good understanding of local employment law combined with the ability to gain a high-level understanding of regional employment customs and practices. A passion for creating healthy organizations, driving transformation, and helping culture be a competitive advantage. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Location Name: Lucknow Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Ensure to meet/exceed planned top line numbers as per business operating plan and deliver on acquisition, loss & profitability metrics in tier 3 & 4 markets. Responsible for the quality of business acquired & maintain the clean portfolio. Cross-sell various insurance & other products to generate additional revenues by increasing penetration during fulfillment process for the location. Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development. Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee productivity Compliance, policies, guidelines & processes Requires to extensively travel to various small markets to build business volume grounds up & strengthen the process. Measure productivity and implement training measures to bridge the gap to achieve required productivity. Responsible for the performance and development of sales team and retention of high performers in the team. Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Resolve all customer escalation and queries related to both the channels Effectively work with various cross-functional teams like Risk, Credit, operations & IT to ensure smooth functioning Systems Understanding & Data Analysis Understanding of CRM & lending system - Salesforce.com & Finnone is a must Data extraction from various sources and analysis in line with the business requirements Tracking all important matrix of business on regular basis Need to have excellent excel and PowerPoint skills Required Qualifications And Experience "Should have 8-10 year of experience in lending Prior experience in a Sales/callcentre/Product role in retail lending would be added advantage. Should have a MBA / Post Graduate Degree Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Excellent Team Management & Interpersonal Skills. Exceptionally high motivational levels and need to be a self-starter."

Location Name: Kolhapur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Location Name: Kolhapur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Location Name: Bareilly Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview APSE provides Application production support for all the applications in Bank. Data Transaction Services is part of Banking Application production support provides file transmission support for enterprise. Banking Production Support - Data Transaction Services (DTS) is providing secure information movement and transformation within and outside of the enterprise, facilitates data growth, improves business capabilities and provides oversight to reduce security risks and strengthen data leakage protection. DTS provides the enterprise data transaction solutions and continues to consolidate the custom business aligned implementations. In addition to every internal line of business, DTS serves over 35,000 worldwide, distinct institutional clients, private and public entities Job Description Need to provide end to end production support for Critical application. Need to troubleshoot system issues and provide solution. Need to work with Infrastructure and Development teams to keep the system stable. He/She should perform Incident, Change and Problem manager role. As a senior team member need to do manager role in his/her absence Responsibilities Production support for Critical Data Transaction platforms Incident, Problem and Change Management are the primary responsibilities The application is running on Sterling Integrator platform. Need to provide production support for this application. Understand JAVA, Middleware and Database errors Need to integrate with various applications inside and outside bank, resolve client issues and triage whenever there are issues due to application stability Strong working knowledge in communication protocols End to End to SME support for the application Work with Network team for internal and external connection issues Production Support tasks related to Monitor Production Application, Incident and Problem Management, Change Management, Patching and Maintenance, ARC exercises, Isolation Exercises, Triage Support, Rise Deliverables, Disaster Recovery, Rehost support, onboarding escalations and onboarding setup escalations. Associate needs to co-ordinate with external client or Business related to connectivity or transmission related issues . Open early triages for all the issues before it impacts and address the escalation on time. Possesses extensive technical or functional knowledge that enables resolution of complex on-boarding technical issues Ensure Availability whenever team needed support. Requirements * Education* University Degree Certifications If Any Not mandate Experience* 6 to 12 Years Foundational Skills Strong knowledge in Linux Strong in SQL and Networking concepts (communication protocols) Knowledge in Monitoring tools Splunk, Dynatrace Worked in Production Support; Strong working knowledge in Incident, change and Problem Management Desired Skills Strong in Networking Concepts Knowledge in web services based transmissions (REST) Working knowledge in Java based application Working knowledge in any one of the middleware applications Good Idea in next gen technologies Work Timings* 12:30 PM to 9:30 PM |6:30 AM to 3:30 PM (Rotational) Job Location* Hyderabad/ Chennai/Mumbai/Gift/Gurugram

Job Title: Client Servicing Manager Location : Saket, Lado Sarai Experience : 2+ years in client servicing/account management, preferably in a digital/creative agency Type : Full-Time Department : Client Servicing / Account Management About Us – Mad Men Marketing At Mad Men Marketing , we’re not just about ads—we’re about impact. As a new-age creative and digital agency, we work at the intersection of ideas, technology, and culture. We collaborate with some of the most exciting brands in India, crafting stories that spark conversations and drive measurable results. If you're passionate about building brands and managing relationships that matter, you might be the perfect fit. Role Overview We are seeking a seasoned Client Servicing Manager/Account Manager who will be responsible for managing top-tier client relationships and leading the execution of strategic digital campaigns. You’ll serve as the go-to person for both clients and internal teams, ensuring seamless delivery and client satisfaction. This is a senior-level role that demands commercial acumen, creative thinking, and a deep understanding of digital marketing trends. Key Responsibilities 🔹 Client Relationship Management Act as the primary liaison for key clients, nurturing strong and lasting partnerships. Gain a thorough understanding of each client’s business goals, target audience, and market positioning. Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery. 🔹 Campaign Planning & Execution Lead the full lifecycle of campaigns—from brief to brainstorm, from strategy to reporting. Work cross-functionally with internal teams (creative, content, influencer, media, performance) to drive execution. Ensure project timelines, budgets, and quality standards are met without compromise. 🔹 Strategic Consulting & Brand Stewardship Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives. Ensure all campaigns are on-brand and aligned with the client’s voice, positioning, and market narrative. Recommend new formats, channels, or content opportunities based on platform innovation and market shifts. 🔹 Performance Monitoring & Reporting Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards. Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes. Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies. 🔹 Revenue Growth & Account Expansion Identify upsell and cross-sell opportunities within existing accounts—introducing new services or retainer scopes. Collaborate with the new business team to pitch ideas and renew or expand contracts. Play a key role in driving account revenue and contributing to overall agency growth. 🔹 Team Collaboration & Leadership Be the internal voice of the client—aligning teams and managing expectations across departments. Mentor junior account executives or interns, sharing best practices and leadership guidance. Drive internal brainstorming sessions to enhance campaign quality and originality. 🔹 Crisis Management & Problem Solving Tackle challenges head-on—whether it’s a tight deadline, a shifting brief, or a difficult client conversation. Maintain professionalism under pressure, offering quick solutions and managing escalation efficiently. Stay adaptable and proactive in a dynamic, fast-paced environment. Key Requirements Bachelor’s degree in Marketing, Communications, Business, or a related field. Minimum 2+ years of account management experience in a digital/creative agency. Proven ability to manage high-stakes clients and complex campaigns. Solid understanding of digital marketing, content creation, performance media, and influencer strategy. Strong verbal and written communication skills with client-facing polish. Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers. Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. About The Role The Hub Operations Manager plays an active role in leading and running the Hub operations to support their team in the execution of world-class marketing communications. As the central point-of-contact for all Geo’s utilizing the Hub, the Hub Operations Manager holds overall responsibility for the relationship with the key internal stakeholders, while ensuring Hogarth teams are engaged and motivated to perform. This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role. Job Responsibilities: Stakeholder Management Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders. Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the internal stakeholders. Build strong, trusting relationships with stakeholders, manage perceptions and expectations Ensure India GAD (based in Mumbai) and Leadership team (eg. Head of Delivery, SMEs) are informed on all matters relating to Operations. Effectively and impartially navigate teams with conflicting priorities. Operational planning and reviews Process and Operations Ensure operational frameworks and best practices are embedded across the account. Work closely with leadership team to flawlessly deliver work that meets the client’s business needs. Lead year round planning of projects including: Office and systems setup Resource mapping Talent team relationship Onboarding of resource for large scale programmes Collaboration with IT Lead on tech and infrastructure requirements Work with wider team on training plan and development Oversee security and compliance Champion the operational Hub playbook Act as primary point of contact regarding all Hub operations. Involve and collaborate other stakeholders as and when needed. Work with all support teams to ensure every reources is setup, onboarded and trained. Manage resourcing across teams by monitoring utilization and productivity. Ensure full compliance with all financial procedures and policies. Manage resourcing across teams by monitoring utilization and productivity. Demonstrate solid commercial knowledge and financial acumen. Resource Management Collaborate closely with Geo Teams to identify the resource needs. Play an actively role supporting the Talent team in recruiting and staffing Plan and coordinate training/onboarding for incoming and existing teams Ensure resources are utilized and available to support multiple Geo’s, negotiating availability with stakeholders and uplifting as required for busy periods. Ensure teams are engaged and motivated to perform Conduct and manage performance appraisal, in consultation with production leads Team and one-on-one management/mentoring, in consultation with production leads Ongoing engagement with key bench staff Point of escalation for Hogarth internal teams Champion Hogarth culture; a guardian of our values. Requirements Degree or diploma preferred and/or minimum of 10 years operational and client servicing experience, managing accounts/teams for a multinational creative agency Highly organized, meticulous, client-focused and proactive A collaborative and empathetic leader Strong commercial acumen and numeracy skills Demonstrable agency management and problem-solving skills An excellent networker with exceptional people management skills Resilience and ability to work under pressure Strong English speaking and writing skills are essential The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment Our Hogarth Values: Hands on No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners. Honesty We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it. Heart & Soul We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows. Happy Family Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor. Hungry Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please contact careers@hogarth.com if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Executive- Customer Success (SPANISH_NIGHT SHIFT) We are looking for a candidate with a minimum of 4-6 years of experience. At Mercer-Mettl, the Customer Success team is at the forefront of delivering stellar experiences to our clients. A fast-moving, high-performing team responsible for managing our marquee clients across the globe. As a Customer Success Manager (CSM), you would be responsible for managing key/large accounts as well as stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders. Complex solutioning and ensure smooth delivery of the same for our clients is the key focus area while monitoring the overall growth of accounts/clients. We will count on you to: Lead and manage all projects from initiation through to delivery, ensuring that all project/client objectives are met Develop detailed project plans, including scope, timelines, budget estimates, Collaborate with cross-functional teams to create custom solutions for clients and execute day-to-day tasks required for delivering projects Manage multiple client accounts, from smaller projects to complex endeavors, with a focus on meeting or exceeding both team and client expectations Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success Effectively communicate project details to team members to align solutions with client requirements Maintain open and transparent communication with clients, providing regular updates and progress reports Foster a culture of continuous improvement by providing/seeking feedback, conducting post-project reviews and implementing learnings. What you need to have: Self-starter, seeking a new professional challenge and a role with enormous growth potential in SaaS consulting, Online Product Company. Graduate with strong stakeholder management capabilities and executive presence. Minimum 4-5 years of experience in a similar client facing role, experience in a B2B SaaS organization is a must. Strong interpersonal and communication skills, establishing trust with clients and team members Exceptional project management abilities, including effective prioritization, multitasking, and meeting deadlines Fundamental knowledge of project/client management, with proficiency in areas such as escalation management, project planning, stakeholder management Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced work environment Demonstrated experience in negotiation, delegation and task management Thrives in a fast-paced environment, adept at managing multiple accounts in various stages Manages project progress tracking, updates, analysis, and life cycle where applicable. What makes you stand out: Expert in SPANISH Language (read, speak & write) Excellent verbal and written communication skills, comfortable interfacing with business users Good troubleshooting and technical skills Able to work independently Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer , a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com , or follow on LinkedIn and X. Mercer Assessments business , one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_314353

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health, scalability, and performance of our Salesforce platform. This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex, Flows, SOQL) while collaborating with business teams to deliver high-impact solutions. Your primary focus will be on Salesforce administration and development, with secondary exposure to GTM (Go-To-Market) systems such as Marketo, Outreach, and other integrated sales/marketing tools. Key Responsibilities Core Salesforce Administration & Development Design, develop, and maintain Apex classes, triggers, Flows, Lightning components, and SOQL queries Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices Monitor system performance, integrations, and error handling Business Engagement & Solution Design Partner with business users to understand requirements and translate them into technical solutions Implement automation and process improvements to streamline GTM workflows Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.) Maintain high standards for data integrity, governance, and security Continuous Improvement & Innovation Evaluate Salesforce releases and AppExchange solutions for potential adoption Identify opportunities for optimization in Apex, Flows, and integrations Provide technical guidance and mentoring to junior admins or analysts Document solutions, configurations, and custom code for maintainability Qualifications 5+ years Salesforce administration and development experience Proven expertise in Apex scripting, Flow automation, SOQL, and declarative tools Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred Strong understanding of Salesforce security, data model, and API integrations Experience with GTM tools (Marketo, Outreach, ZoomInfo) is a plus but not mandatory Strong analytical, problem-solving, and troubleshooting skills Bachelor’s degree in Computer Science, Information Systems, or related field Preferred Experience Building and maintaining integrations via APIs or middleware Working with large data sets and optimizing queries for performance Exposure to ERP systems or enterprise GTM processes Experience delivering medium-to-large scale Salesforce projects end-to-end Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health, scalability, and performance of our Salesforce platform. This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex, Flows, SOQL) while collaborating with business teams to deliver high-impact solutions. Your primary focus will be on Salesforce administration and development, with secondary exposure to GTM (Go-To-Market) systems such as Marketo, Outreach, and other integrated sales/marketing tools. Key Responsibilities Core Salesforce Administration & Development Design, develop, and maintain Apex classes, triggers, Flows, Lightning components, and SOQL queries Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices Monitor system performance, integrations, and error handling Business Engagement & Solution Design Partner with business users to understand requirements and translate them into technical solutions Implement automation and process improvements to streamline GTM workflows Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.) Maintain high standards for data integrity, governance, and security Continuous Improvement & Innovation Evaluate Salesforce releases and AppExchange solutions for potential adoption Identify opportunities for optimization in Apex, Flows, and integrations Provide technical guidance and mentoring to junior admins or analysts Document solutions, configurations, and custom code for maintainability Qualifications 5+ years Salesforce administration and development experience Proven expertise in Apex scripting, Flow automation, SOQL, and declarative tools Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred Strong understanding of Salesforce security, data model, and API integrations Experience with GTM tools (Marketo, Outreach, ZoomInfo) is a plus but not mandatory Strong analytical, problem-solving, and troubleshooting skills Bachelor’s degree in Computer Science, Information Systems, or related field Preferred Experience Building and maintaining integrations via APIs or middleware Working with large data sets and optimizing queries for performance Exposure to ERP systems or enterprise GTM processes Experience delivering medium-to-large scale Salesforce projects end-to-end Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview APSE provides Application production support for all the applications in Bank. Data Transaction Services is part of Banking Application production support provides file transmission support for enterprise. Banking Production Support - Data Transaction Services (DTS) is providing secure information movement and transformation within and outside of the enterprise, facilitates data growth, improves business capabilities and provides oversight to reduce security risks and strengthen data leakage protection. DTS provides the enterprise data transaction solutions and continues to consolidate the custom business aligned implementations. In addition to every internal line of business, DTS serves over 35,000 worldwide, distinct institutional clients, private and public entities Job Description Need to provide end to end production support for Critical application. Need to troubleshoot system issues and provide solution. Need to work with Infrastructure and Development teams to keep the system stable. He/She should perform Incident, Change and Problem manager role. As a senior team member need to do manager role in his/her absence Responsibilities Production support for Critical Data Transaction platforms Incident, Problem and Change Management are the primary responsibilities The application is running on Sterling Integrator platform. Need to provide production support for this application. Understand JAVA, Middleware and Database errors Need to integrate with various applications inside and outside bank, resolve client issues and triage whenever there are issues due to application stability Strong working knowledge in communication protocols End to End to SME support for the application Work with Network team for internal and external connection issues Production Support tasks related to Monitor Production Application, Incident and Problem Management, Change Management, Patching and Maintenance, ARC exercises, Isolation Exercises, Triage Support, Rise Deliverables, Disaster Recovery, Rehost support, onboarding escalations and onboarding setup escalations. Associate needs to co-ordinate with external client or Business related to connectivity or transmission related issues . Open early triages for all the issues before it impacts and address the escalation on time. Possesses extensive technical or functional knowledge that enables resolution of complex on-boarding technical issues Ensure Availability whenever team needed support. Requirements * Education* University Degree Certifications If Any Not mandate Experience* 6 to 12 Years Foundational Skills Strong knowledge in Linux Strong in SQL and Networking concepts (communication protocols) Knowledge in Monitoring tools Splunk, Dynatrace Worked in Production Support; Strong working knowledge in Incident, change and Problem Management Desired Skills Strong in Networking Concepts Knowledge in web services based transmissions (REST) Working knowledge in Java based application Working knowledge in any one of the middleware applications Good Idea in next gen technologies Work Timings* 12:30 PM to 9:30 PM |6:30 AM to 3:30 PM (Rotational) Job Location* Hyderabad/ Chennai/Mumbai/Gift/Gurugram

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. A day in the life As a successful Data Center Operations engineer, your day-to-day work will include: Installation and configurations on Data center Servers and Network systems Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices Work within a ticket-based environment and work on systematic problem resolution Work on rotational shift-based schedule to maintain high system reliability Collaborate with internal teams and share ideas and contribute in innovative projects to improve DC work environment and overall efficiencies. This is a physically active role, we are always on the move onsite. About The Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications Server Hardware and network fiber hands-on experiences required Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers Understanding of Linux/Unix Administration Comfortable acting as escalation, Strong written and verbal communication skills with the business Preferred Qualifications Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+ Networking certification - CCENT/CCNA, Network+ Scripting skills – e.g., Python, Ruby, Perl, Bash Server+, A+, CompTIA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADSIPL - Maharashtra Job ID: A3056795

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team. Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region. Key job responsibilities Responsibilities As Data Centre Operations Engineer, you will be the primary point of contact for internal customers. There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices on a 24/7 basis. You will maintain a high level of system reliability and availability. You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts. You will share knowledge and help train less technical staff on the best practices related to all service owner issues You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews A day in the life As a successful Data Center Operations engineer, your day-to-day work will include: Installation and configurations on Data center Servers and Network systems Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices Work within a ticket-based environment and work on systematic problem resolution Work on rotational shift-based schedule to maintain high system reliability Collaborate with internal teams and share ideas and contribute in innovative projects to improve DC work environment and overall efficiencies. This is a physically active role, we are always on the move onsite. About The Team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications BASIC QUALIFICATIONS (BQs) 4+ years of Server Hardware and network fiber hands-on experiences required Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers Comfortable acting as escalation, Strong written and verbal communication skills with the business Preferred Qualifications Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+ Networking certification - CCENT/CCNA, Network+ Scripting skills – e.g., Python, Ruby, Perl, Bash Server+, A+, CompTIA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADSIPL - Maharashtra Job ID: A3056798

PAYU PAYMENTS PRIVATE LIMITED Job Title: P1 Assistant Manager - Partnership Job Location: Mumbai, India Job Description Candidate should have 7-10 years of work experience in handling backend ops and escalations Should be able to speak with customers to handle escalations Should have good communication skills Should have managed team size of 15-20 people Should be able to find out required process corrections and reduce volumes at backend customer tickets Should be a multi tasker Should have experience of handling Escalation Desk Will be responsible for MIS / Reports Should be liaising with different stakeholders in the company for faster resolutions

Position Summary In this role as Performance Improvement Business Transformation Services (BTS) Director, you will be joining a vibrant cross-shore consulting leadership team and be responsible for building the BTS global consulting team from its start. As the leader of this new team, you will be responsible for developing and executing the growth strategy, including the requirements critical to success, while maintaining a high level of team performance quality. Paramount to this role will be building trust and relationships with global counterparts and stakeholders and creating the strategy on how to best partner on solutions. Your position, in this matrixed environment, will also be to create a ‘one-team’ culture. This is an exciting opportunity to shape and build a team within a company heavily focused on growth. Join our team as the expert you are now and create your future. Responsibilities: Lead the Healthcare Business Transformation Services Consulting team, covering supply chain, revenue cycle, pharmacy, HR, managed care, and clinical documentation improvement for US healthcare organizations. Define, grow, and execute the cross-shore consulting team model and priorities. Manage team financials, including utilization and budget oversight. Collaborate with cross-shore leadership on workforce planning, team effectiveness, and defining roles and responsibilities. Serve as the primary escalation point for project teams working with cross-shore members, driving issue resolution. Build strong relationships with global counterparts and stakeholders as a crossshore ambassador. Coordinate with corporate stakeholders (HR, Talent Acquisition, Learning & Development) for team needs and administrative functions. Drive team growth through coaching, mentoring, and career path development. Potential for client-facing interactions. Required Skills & Experience: Proven leadership experience managing teams of 20+ employees, including coaching, mentoring, and performance management. Ability to independently lead teams, set project direction, develop key deliverables, escalate risks, and influence stakeholders. Strong analytical and critical thinking skills. Experience in a matrixed environment and managing team economics (utilization, budgets). Excellent written and verbal communication skills; ability to create impactful presentations and proposals. Success in managing multiple priorities and building strong relationships across stakeholders. Completion of all assigned courses and compliance training. Qualifications: Bachelor’s degree required. 10+ years of experience in US healthcare functional consulting, with direct oversight in one or more Business Transformation Services areas. Experience in organically growing a solution or team. Familiarity with efficiency tools (e.g., Co-Pilot, automation) is a plus.

Job Title: System Administrator – L1 Support Location: S-VYASA UNIVERSITY, Satva Global city Tech Park, Kengeri Experience: Minimum 2 Years Employment Type: Full-Time Job Summary: We are seeking a skilled and dedicated L1 System Administrator with hands-on experience in managing university IT infrastructure, classroom technology, LMS platforms, and basic networking support. The ideal candidate should be proficient in both Windows and Linux environments and possess working knowledge of L1 server, desktop, and Cisco networking support. Key Responsibilities: Provide L1 support for desktops, laptops, printers, and servers across Windows & Linux platforms. Ensure seamless functioning of classroom IT systems including projectors, smartboards, audio systems, etc. Support and maintain LMS (Learning Management System) platforms; coordinate with academic departments for smooth usage. Assist in user account management, email setup, software installation, and IT troubleshooting. Perform regular system monitoring, verify integrity, and availability of hardware/software resources. Provide basic network troubleshooting; hands-on support for routers, switches, and firewalls (Cisco preferred). Coordinate with L2/L3 support teams for escalation and resolution of complex issues. Maintain inventory and documentation of assets, licenses, and configurations. Required Skills & Qualifications: Bachelor’s degree/Diploma in Computer Science, IT, or related field. Minimum 2 years of experience as System Admin or IT Support Engineer (preferably in an educational institution). Proficient in Windows and Linux OS environments. Basic knowledge of LMS platforms such as Moodle, Blackboard, or Google Classroom. Hands-on experience with Cisco networking devices at L1 level. Strong troubleshooting and communication skills. Ability to work independently and in coordination with academic and administrative staff. Preferred Certifications: Microsoft Certified: Windows Server Fundamentals or equivalent Cisco Certified Technician (CCT) or CCNA (Basic knowledge) CompTIA A+ / Linux+ To Apply: Email your updated resume to archana@activeedu.com with the subject line “System Admin – University Support” or contact at 8431911131. Job Type: Full-time Pay: ₹420,000.00 - ₹660,000.00 per year Benefits: Health insurance Paid sick time Paid time off Ability to commute/relocate: Kengeri Satellite Town, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: three: 2 years (Required) Language: English (Required) License/Certification: Cisco (Required) Location: Kengeri Satellite Town, Karnataka (Required) Work Location: In person