8515 Escalation Jobs - Page 49

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities: Conduct client profile reviews for customer accounts Review all information and documentation ensuring compliance with local regulation and Citi standards Update KYC forms and client profiles according to policy requirements Follow up with clients to ensure information is received before due dates Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 7+ years of relevant experience Experience in banking operations, preferably in the client account opening and pre-requirements process Education: Bachelor's degree/University degree or equivalent experience - Job Family Group: Operations - Services - Job Family: Business KYC - Time Type: Full time - Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Roles and Responsibilities Helpdesk - Insurance (Health) CRM - Client relationship Act as a point of contact for any escalation or feedback from clients Manage account renewal, customer support escalation Good Communication Skills Good knowledge of MS Office Open to travel Email Id - recruitment1@mdindia.com Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Work Location: In person

Job Title : HRMS Operation Experience - 0 to 2 years. ( only male ) Processing of payroll in case of any issues from client end Processor end Generating Form 24Q, identifying the issue and guidance for rectification Leave Management – Configuring leave rules and Policies as per the client's Requirement Query Handling – Mainly related to Salary, Tax, Leave and ESS related Training to Client to Maintain the Process flow as described and to streamline their process. Statutory Guidance Logging and resolving customer issues Customer correspondence, including documentation of user guide and other resources Escalation and reproduction of technical issues for the development team, Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Overtime pay Work Location: In person

Strategic Planning & Execution: Develop and implement daily, weekly, and monthly dispatch strategies. Align logistics planning with order priorities and business goals. Ensure timely dispatch confirmation from management and actionable plans for execution. Team & Vendor Management: Lead the logistics and dispatch team, including cross-location coordination (e.g. Panoli site). Manage relationships with Freight Forwarders, CHAs, and Transporters. Evaluate, onboard, and negotiate with new transport vendors to improve cost and efficiency. Train and mentor logistics staff to ensure high performance and accountability. Client Coordination & Communication: Provide timely dispatch and stuffing plans to clients and internal stakeholders. Share container bookings and deadlines with top management for planning alignment. Act as the escalation point for dispatch-related client issues. Process Optimization & Cost Control: Identify and implement improvements to streamline dispatch and freight operations. Optimize container utilization and reduce transportation costs without compromising service. Analyze logistics KPIs and take corrective actions as required. Compliance & Reporting: Ensure full compliance with all relevant transport, export-import, and safety regulations. Maintain accurate records of dispatch schedules, container tracking, and freight documents. Oversee the preparation of daily/weekly/monthly reports for senior leadership. Crisis Management: Proactively address supply chain disruptions, delays, and transport issues. Provide effective contingency planning and real-time solutions. Cross-Functional Support: Step in during key resource gaps (e.g. staff absences) to ensure workflow continuity. Support broader operational initiatives and contribute to company-wide logistics strategy. Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Experience: Logistics: 7 years (Preferred) Work Location: In person Application Deadline: 13/07/2025 Expected Start Date: 12/06/2025

Summary: We are looking for an experienced and proactive Project and Vendor Manager to lead the implementation of a large-scale DT and Smart Meter Installation Project across Uttar Pradesh and Rajasthan. The ideal candidate will be responsible for vendor development, workforce mobilization (Electricians, Technicians, Helpers), field coordination , and ensuring timely execution of project deliverables with high quality and safety compliance. Key Responsibilities: Identify, onboard, and manage vendors for smart meter and distribution panel installation work. Recruit and deploy field workforce including Electricians, Technicians, and Helpers as per project timelines. Plan, coordinate, and monitor day-to-day field activities to ensure installation targets are achieved. Maintain a high level of project quality, safety compliance, and documentation across all sites. Coordinate with DISCOM officials, internal teams, and other stakeholders for smooth execution. Conduct site visits to assess progress, resolve issues, and support field teams in real-time. Monitor vendor performance and workforce productivity with corrective action plans when needed. Ensure availability of tools, materials, safety gear, and logistics support to field staff. Report progress, risks, and escalation points to senior management regularly. Required Experience: Minimum 3 to 10 years of experience in project execution and vendor management , preferably in power distribution, utility, or smart metering projects. Proven experience in handling a field workforce across multiple locations. Strong understanding of electrical fieldwork, metering systems, and safety protocols. Educational Qualification: Graduate/Diploma in Electrical, Electronics, or Project Management (preferred) MBA/PGDM in Operations or Vendor Management (added advantage) Skills Required: Strong leadership, team management, and vendor coordination skills Field-level problem-solving and decision-making ability Proficiency in MS Excel, reporting tools, and project tracking Good communication skills in Hindi and English Willingness to travel extensively across UP and Rajasthan Job Types: Full-time, Part-time, Permanent, Contractual / Temporary, Freelance Contract length: 12 months Pay: ₹25,000.00 - ₹75,000.00 per month Expected hours: 40 – 60 per week Benefits: Cell phone reimbursement Work from home Schedule: Day shift Evening shift Monday to Friday Morning shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Work Location: In person

Job Information Date Opened 06/11/2025 Job Type Full time Industry Technology Work Experience 1-3 years City Noida State/Province Uttar Pradesh Country India Zip/Postal Code 201301 Job Description Job Title: Associate- Business Operations Experience Required: 1-2 years Location: Noida Work Mode: Work from Office Purpose of the Job: The main purpose of the role is to manage the complete project lifecycle. It covers non-technical and analytical aspects of patent applications, which may include data management, client portfolio management, project deadline management. Roles & Responsibilities: Maintaining and Analyzing data. Collecting data from Software. Reconciling and updating Client Management Sheets. Coordinating with team members and keeping records updated. Reception of Feedback Taking Approval from Client for changes Coordinating with internal departments & clients for Filing Invoice Management: Getting Invoice created by Accounts team Invoice Sharing with client Follow Up for Invoice Clearing Update AIP Vendor Management Escalation Management Inter-team coordination Respond to client’s queries and advise on strategic IP aspects Portfolio management Perform other tasks or participate in other projects as required Requirements Any Bachelor’s or Post-graduate degree 1-2 years of experience in client management or Data Management can apply. Immediate Joiners will be given preference. Working Knowledge of MS Excel, data Management or MIS experience is desirable. IPR Experience will be an added advantage Detail-oriented with a high level of accuracy. Analytical mindset and problem-solving skills. Ability to work collaboratively in a team environment. Ability to consistently perform under pressure and manage multiple priorities. Excellent attention to detail and follow-through Good emailing etiquettes Self-motivated and able to perform with minimal supervision Ability to deliver to deadlines and following up on commitments Benefits Competitive salary. Structured training and mentorship program. Opportunities for career growth within the firm. A vibrant and inclusive workplace culture. For more information, please visit our website https://www.arcticinvent.com. Arctic Invent is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive work environment for all our team members.

Job Description Job Description: Job Title: RPA Project Manager Location: [Gurgaon] Key Responsibilities Own and drive solution delivery lifecycle from planning through execution, ensuring quality, timelines, and stakeholder alignment. Collaborate with solution engineers and technical specialists to shape and review solution designs across technologies like Power Platform, RPA, IDP, APIs, and ServiceNow. Translate business requirements into executable delivery plans, aligning resources and timelines across multiple teams. Manage delivery roadmaps, sprint planning, backlog grooming, and status tracking using tools like JIRA or Azure DevOps. Proactively identify risks, dependencies, and blockers and ensure timely resolution/escalation. Monitor development and deployment through DevOps practices and CI/CD pipelines. Skills Required RoleProject Manager Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills AGILE AZURE RPA UIPATH PROJECT MANAGER POWER AUTOMATE Other Information Job CodeGO/JC/135/2025 Recruiter NameSheena Rakesh Show more Show less

Job description Job Posting: Front Desk Executive at Geniuslane Location: Geniuslane Play School and Child Neurology Clinic, India Type: Full-time, Permanent Working Hours: Monday to Saturday, 9:30 AM to 6:30 PM (Lunch break from 2:00 PM to 2:30 PM) Salary: Rs 1,20,000- 2,40,000 Per Annually with a 5-10% annual increment based on performance Leave: 1 casual leave per month plus national holidays; additional leave can be arranged with colleagues About Geniuslane: Geniuslane was established in 2014 with a mission to provide early intervention for children facing challenges due to neurological issues such as Autism, Cerebral Palsy, Dyslexia, and Intellectual Disabilities. We combine innovative technology with professional expertise to deliver effective early intervention, reducing medication dependency by 90% in outpatient settings. Our vision is to make early intervention accessible to all children near their homes, aiming to establish 100 Geniuslane Early Intervention Centres by 2025 and expanding: Job Summary Morning Meeting Staff Marking : Utilize the software to mark staff attendance and participation. New Appointment Pre-appointment : Introduction presentation of Geniuslane, app installation, and training. Appointment : Set reminders and manage appointments using the software. After Appointment : Create and manage a to-do list, send reminders, and request feedback. Messaging Escalation and Answering : Handle escalations and respond to messages promptly. Supporting Ongoing Patients Escalation and Support : Provide support and manage escalations. After assessment: Subscribe relevant videos to parents. Change rota and facilitate necessary changes. Mark discharge and discontinue patients on the software. Special Tasks Pediatrician Appointment : Schedule and manage appointments with the pediatrician. Friday Parents Meeting : Coordinate meetings with Dr. R Bharat. Fees Management Daily Income and Expense Details : Record and manage daily financial transactions. Ongoing Monthly Audit : Conduct regular audits to ensure financial accuracy. Enrolment Facilitation : Check if parents are ready for enrolment and facilitate the process. Person Specification for GeniuslaneEssential Skills Reception Skills : Effective and professional front-desk management. Communication Skills : Excellent oral communication abilities. Email and App Skills : Proficient in email communication and using various apps. Key Competencies Motivation : Strong motivation to work with children with special needs. Willingness to Learn : Keen to develop and acquire new skills. Proximity : Resides near the center. Long-Term Commitment : Looking for a long-term position. Organizational Skills : Highly organized and methodical. Financial Motivation : Not primarily motivated by money. Relevant Qualifications Essential : Graduate with strong English proficiency (evidence required). Experience with any CRM software. Desirable : Diploma in Customer Service. Certificate in Computer Skills. Communications Skills Calm Demeanor : Ability to remain calm under pressure. Listening Skills : Excellent listening skills and ability to handle escalations effectively. IT Skills Typing and Software Proficiency : Proficient in typing and using Word, Excel, and presentation software. CRM Experience : Experience with any customer relationship management software. Job Types: Full-time, Fresher Pay: Up to ₹10,000.00- 25,000/- per month Shift: Day shift Morning shift Benefits: Paid time off Extra Benefits: Overtime pay Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid time off Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person

Role : Application Support Engineer Location : Noida Job Description : Application Support Engineer At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Engineer – Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organization’s ticketing platform or other supported channels. For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments. Key Responsibilities · Receive issues and requests through the organization’s ticketing system. o (Log tickets when issues are reported through alternate supported channels). · Timely Incident acknowledgement and response. · Carry out classification of support tickets and prioritize for resolution. · Providing functional clarification and responses to the end users’ queries. · Issue analysis and timely closure of tickets, within defined turnaround times. · Issue investigation and resolution (or workarounds) through querying the databases. · Forward identified bug reports to next level of support and provide functional workarounds to the users. · Ticket / case escalation to the next level of support, as necessary. · Assist the next level of support in issue resolution by coordinating with end users. · Document the resolutions provided, to build a knowledge base over a period of time. Desired qualifications and experience: · Ability to quickly learn the features and functionality of applications. · Ability to query databases and use tools to guide users in resolving issues. · 1-2 years’ overall experience in a professional services organization, with primary focus on using and working with IT systems. · Experience in a customer facing IT support role. · Excellent written, presentation, and oral communication skills. · Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server OR web application testing. · Exposure to any public cloud environment, preferably Azure. Education: · Bachelor's degree in engineering or computer science or a related field Other Attributes: · Knowledge of automotive sales and business processes desirable · Strong customer service orientation · Analytical, troubleshooting, and problem-solving skills · Focus on maintaining detailed documentation · Experience working in a team-oriented, collaborative environment · Must be proficient in MS Office tools like Word, Excel, and PowerPoint · Able to work in assigned shifts, with structured handovers at start and end of shift For the safety of our employees, you must be fully vaccinated with the COVID-19 vaccine by date of hire to be regarded for a job with our company in India. Job Type: Full-time Pay: ₹280,000.00 - ₹400,000.00 per year Shift: Day shift Work Location: In person

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Roles and Responsibilities: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system. Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities. Contribute to improving customer support by actively responding to queries and handling complaints. Follow up with customers to identify areas of improvement. Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Experience in handling international (European Geographics) clients. Tracking and documenting any changes made to KB article and creating of KB article. Handling checks and reports which should be timely sent to clients in. Ability to work a flexible schedule outside of typical business hours. Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents Ensure that the Incident management documentation process is being performed with a high level of quality. Generate reports on an ad hoc or recurring basis using incident data from ServiceNow Project Description: Provide support on the first line of the help desk to the external customer, assisting users with hardware and software problems via phone, email, and chat. Within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc. Excellent communication skills (written & verbal) Sound knowledge of ITIL framework and practices. Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents. Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Categorize and record reported queries and provide solutions. Monitor issues from start till resolution. Escalate, if needed, unresolved problems to a higher level of support Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Other Requirements: Willing to work from the office Open to Night shift & 24*7 environment. Open to 24*7 environment Total Experience Expected: 01-02 years Qualifications Any stream graduate Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Posted On: 11 Jun 2025 Location: Noida, UP, India Company: Iris Software Why Join Us? Are you inspired to grow your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to do the best work of your life at one of the fastest growing IT services companies ? Do you aspire to thrive in an award-winning work culture that values your talent and career aspirations ? It’s happening right here at Iris Software. About Iris Software At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services. Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation. Working at Iris Be valued, be inspired, be your best. At Iris Software, we invest in and create a culture where colleagues feel valued, can explore their potential, and have opportunities to grow. Our employee value proposition (EVP) is about “Being Your Best” – as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. We’re a place where everyone can discover and be their best version. Job Description Duties & Responsibilities Goods Hands on experience in Java, Java 1.8, Open JDK ,Collections, OOPS, Spring, Hibernate, SQL etc. Being a hands-on contributor is a key responsibility in this role. Executes the full SDLC from business requirement to product delivery. Responsible for a team of software engineers and leads. Hands-on in terms of design, coding, reviews etc. Applies technical knowledge and a thorough understanding of business applications. Required to facilitate the development of supporting knowledge architecture and standards. Help build awareness within the tech community through meetups, conferences. Interface with other technical personnel and product owners to finalize requirements. Serve as the initial point of escalation for software development. Managing a team if highly capable engineers developing a world-class data platform Helping evolve development guidelines, practices & principles for a world where services development & delivery is moving faster than ever. Designing resilient & redundant infrastructure to maintain high availability and reliability. Continuously championing Agile Methodologies to release & deploy iterations of our services. Other Skills: Good Communication and deep commitment to high quality and engineering discipline Self-driven, working in high performing environment and result oriented. Good people management skills. Mandatory Competencies Java - Core JAVA Others - Micro services Java Others - Spring Boot Java - SQL Java - Hibernate/JPA Fundamental Technical Skills - OOPS/Design Agile - Agile Beh - Communication and collaboration Perks and Benefits for Irisians At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, we're committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees' success and happiness.

Job Title: Executive – Center for Execellence Company Name- Netaji Nursing Home Location: Dhuliyan, Murshidabad, West Bengal Reporting To: Director Role Overview: This role will act as a force multiplier for leadership by driving operational excellence, governance, internal audits, HR coordination, and performance monitoring across departments. The candidate will be expected to ensure compliance, enhance transparency, and support continuous improvement through structured systems and processes. Key Responsibilities 1. Audit & Internal Controls ● Conduct periodic internal audits across departments (Sales, Admin, HR, etc.) to identify gaps and risks. ● Prepare audit plans, checklists, and schedules in alignment with organizational goals. ● Report non-compliance, suggest corrective/preventive actions, and track their implementation. ● Monitor internal control frameworks and support data validation exercises. ● Maintain a central repository of audit findings, reports, and follow-up statuses. 2. Governance & Process Monitoring ● Support the implementation and adherence to Standard Operating Procedures (SOPs) and policies. ● Track departmental compliance metrics and generate dashboards for leadership review. ● Coordinate with department heads to close gaps in documentation, reporting, or control systems. ● Assist in conducting reviews, feedback loops, and operational risk assessments. ● Help establish and enforce governance norms across departments. 3. HR Support & Performance Management ● Coordinate onboarding, induction, and orientation for new employees. ● Maintain employee databases, leave records, and policy compliance trackers. ● Assist with performance management cycles including KRA documentation, review scheduling, and feedback coordination. ● Support employee engagement activities, communication campaigns, and survey rollouts. ● Ensure timely and accurate implementation of HR policies and internal audits. 4. Project & KPI Monitoring ● Track and support cross-functional strategic initiatives and improvement projects. ● Prepare project timelines, action item trackers, and escalation matrices. ● Monitor Key Performance Indicators (KPIs) for departments and highlight deviations. ● Generate weekly/monthly reports to summarize execution status and performance trends. ● Ensure closure of project documentation and transfer of learnings. Ideal Candidate Profile ● Graduate/Postgraduate in Business Administration, HR, Operations, or a related field. ● 1–3 years of experience in audit, HR coordination, operations, or governance roles. ● Strong understanding of compliance, process mapping, and documentation. ● Excellent reporting, coordination, and communication skills. ● Comfortable with data tracking, documentation, and cross-functional follow-ups. ● Open to relocating to Dhuliyan, Murshidabad, and working closely with leadership. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid sick time Schedule: Day shift Ability to commute/relocate: Dhulian, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Experience: Operations management: 2 years (Preferred) Work Location: In person

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Responsible to meet all agreed client SLAs and performance metrics. Responsible for Innovation & Analytics of existing data to enhance performance. Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Develop strong interpersonal relationships with the team, to cohesively bond them together To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Responsible for following agreed execution governance model, escalation & communication plans. Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems. Provide expertise and leadership in assigned functional area. Identify and drive continuous improvement and initiatives in the process. To ensure that all internal customer queries are followed up on a timely basis. To be the Key contact for all problems and queries with specific business assigned. Manage a team of at least 18-20+ executives. Ensure staff engagement and motivation at all times. Key Skills and knowledge: Excellent Customer Service acumen with upselling skills Customer experience driven with retention Well versed with the Technology & industry Strong oral and written communication skills Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Work well under pressure and follow through on items to completion. Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables. Ability to mentor, coach and provide direction to team members. Willingness to work in a flexible schedule. Education : Graduation Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title: Cloud Infrastructure & Security Engineer Location: Bangalore / Gurugram (Hybrid – 1–2 days a week in office as needed) Experience Required: 5+ years Compensation: ₹20 – ₹30 LPA Job Type: Full-Time Domain Preference: BFSI experience will be a strong value addition Job Summary We are looking for an experienced and technically strong Cloud Infrastructure & Security Engineer to join our Network Security and Information Security team. This role demands hands-on experience with cloud technologies (AWS, Azure, and GCP), a strong understanding of infrastructure automation, security policies including firewall ACLs, and a proven track record of managing support functions in complex cloud environments. Candidates with prior experience in the BFSI sector are highly preferred. This position offers the opportunity to work in a high-impact role where you’ll manage mission-critical infrastructure while ensuring performance, security, and reliability. Key Responsibilities Cloud Infrastructure Operations: Oversee and support cloud infrastructure across AWS, Azure, and GCP platforms. Manage provisioning, monitoring, tuning, and lifecycle management of cloud resources. Ensure system availability, incident response, and performance optimization. Respond to infrastructure and security incidents, identify root causes, and implement long-term fixes. Collaborate across DevOps, security, compliance, and engineering to improve system efficiency and performance. Infrastructure as Code (IaC) & Automation: Use Terraform to define and deploy infrastructure as code. Automate deployment and configuration tasks using CI/CD tools (GitHub Actions, Jenkins, Azure DevOps). Maintain and manage infrastructure in version-controlled repositories (GitHub). Enforce infrastructure policies, guardrails, and security configurations via code. Network Security & Compliance: Implement and manage ACLs , firewall rules , and network segmentation . Proactively identify and mitigate security risks and infrastructure vulnerabilities. Support internal audits, compliance checks, and data protection policies. Monitoring, Observability & Incident Response: Design and implement robust monitoring and alerting systems using leading observability tools. Define and track operational KPIs (availability, latency, throughput, etc.). Create and maintain runbooks, SOPs , and escalation protocols for cloud incidents. Required Skills & Qualifications 5+ years of experience in cloud infrastructure, engineering, or support roles. Hands-on expertise in AWS, GCP, and Azure cloud environments. Strong experience managing firewalls , ACLs , VPCs , VPNs, routing, and DNS in cloud. Deep knowledge of Terraform and infrastructure-as-code principles. Experience building CI/CD pipelines for cloud resource provisioning. Proficiency with source control (e.g., Git), GitHub workflows, and configuration management. Solid understanding of incident response , disaster recovery , and performance monitoring . Excellent troubleshooting, communication, and documentation skills. Preferred Certifications AWS Certified Solutions Architect / DevOps Engineer Google Cloud Professional Cloud Architect / Engineer Microsoft Certified: Azure Administrator / Solutions Architect Bonus Skills (Preferred but not mandatory) Experience working in or supporting BFSI or regulated enterprise environments. Familiarity with scripting languages like Python or Bash. Exposure to tools like Jenkins, GitLab CI , Prometheus, ELK stack , or Datadog . Experience working with hybrid cloud architecture and on-premises integration . Understanding of risk assessment , compliance , and cloud governance frameworks. Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹3,000,000.00 per year Schedule: Day shift Evening shift Monday to Friday Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Cloud infrastructure: 5 years (Required) cloud environment: 3 years (Required) Firewall: 3 years (Required) Terraform: 3 years (Required) Work Location: In person

JOB SUMMARY Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area. OR 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area. CORE WORK ACTIVITIES Supporting Client Technology Needs Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information. Monitors, verifies and manages the acquisition and maintenance of property based systems. Assists in analyzing information, identifying current and potential problems and proposing solutions. Maintains, inspects and repairs equipment. Inspects the equipment or the environment. Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times. Verifies solutions are consistent with the client's needs and brand specific IR environment. Administers and maintains mail and email. Maintains inventories and manages IT hardware/software. Provides Internet support and maintenance (if applicable) Provides cable management support. Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. Consults on specific application issues or hardware/software problems. Provides feedback to Lodging IR on application functional performance and system performance. Managing Projects and Policies Supports determining whether events or processes comply with laws, regulations, or standards. Monitors processes and evaluates information according to SOP and LSOP requirements. Enforces IR policies and standards protecting company hardware, software and other resources at the property. Maintaining Information Systems and Technology Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements. Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification. Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times. Verifies proper asset management. Performs on-site monitoring of all projects. Demonstrating and Applying IR Knowledge Keeps up-to-date technically and applies new knowledge to your job. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Provides technical expertise and support. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff. Manages vendors for property IT requirements functioning as escalation point for problem resolution. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. Job Details Job title Asst Mgr-Systems Position Type Full Time Job ID 25066894 Additional Info Career area Information Technology Location(s) The Westin Pushkar Resort & Spa Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Job Description: Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Main Duties and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels What are we looking for? Know Your Customer (KYC) Operations Requirements: Educated to Degree Level Minimum of 4 years’ experience of working within a KYC/AML environment Minimum of 1 years’ experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Summary Location: Hyderabad We are looking for leaders who are acting as Migration Leader for data migrations and integrity, Content Architect for scalable and secure content solutions, and Platform Leader for robust architecture and CICD methodologies. Collaboration and automation tools are essential for effective content management and positive end-user experiences. About The Role Major accountabilities: Migration leader, who is responsible for planning and executing data migrations, maintaining data integrity, and minimizing downtime. Act as a migration specialist, addressing challenges that arise during the transfer process and ensuring that legacy content is accessible and functional in the new system. Collaborate with stakeholders to define migration strategies and timelines, leveraging automation tools to streamline the migration workflow. Act as a content architect, responsible for developing and overseeing the architecture of content management systems. This includes designing scalable, secure, and high-performing content solutions that align with business needs. Develop strategic plans in collaboration with the leadership team, aligning with the overall business strategy. Platform leader ensuring robust and scalable architecture that supports seamless transitions and integrations. Utilize Continuous Integration and Continuous Deployment (CICD) methodologies to enhance platform reliability, quality, and time-to-market for content management solutions. Contribute fresh ideas and unique perspectives, enjoying collaboration with cross-functional teams to achieve positive end-user experiences for every application within the content management portfolio. Drive operational initiatives and collaborate with vendor partners to ensure SLAs and KPIs are met. Contribute to the development and evolution of continual service improvements and drive its deployment. Support Function's managers and associates to enhance customer satisfaction. Serve as point of escalation, review, and approval for key issues and decisions. Minimum Requirements 17+ years of relevant IT experience in Enterprise Content Management 12+ years of extensive experience on Documentum, Veeva, OpenKM Products & CICD, Kubernetes, D2, D2-REST etc Have clear understanding and working experience on ITIL, Agile Methodologies and DEVOPS Demonstrated experience with Enterprise Content Management best practices. Know-how on technical application enterprise landscape. Proactive approach to identifying problems, performance bottlenecks, and areas for improvement Need to work as a Scrum Master, Reliability lead leading the group of Operational lead and Shift leads of Application Support team (for one or more vendors) Have proficient knowledge on Reliability (Deploy, Operate, Monitor (House Keeping, Continuous Monitoring)) Have proficient knowledge on Release & Plan, Service Management, Communications, Quality, Automation and Manual testing Why consider Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Show more Show less

Customer Success Manager Location : Hyderabad, TL Function : Customer Success | Reports to: Customer Success Head Experience : 2 to 4 years in customer success roles Role Summary We’re looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in our B2B SaaS, service-led environment. Key Responsibilities Onboarding & Enablement Lead structured onboarding for new clients, in collaboration with Product & Tech. Build reusable training resources, workflows, and success plans. Customer Retention & Health Proactively monitor customer health scores and usage metrics. Run regular check-ins, QBRs, and build success playbooks. Design and manage CSAT/NPS feedback loops. Issue Resolution & Escalation Handling Act as the single point of contact for complex escalations. Collaborate with internal teams to drive fast, effective resolutions. Growth & Revenue Collaboration Identify expansion and upsell signals through usage, engagement, and stakeholder relationships. Coordinate with Sales for seamless handover of qualified leads. Metrics & Reporting Own reporting of CS metrics (NPS, retention %, usage adoption). Build and maintain CS dashboards. Qualifications & Experience 2 to 4 years in B2B SaaS Customer Success, Account Management Strong ownership mindset with proven track record in managing enterprise accounts. Experience working cross-functionally with Tech, Product, and Sales. Strong analytical and reporting skills. Culture & Traits Fit Process-oriented but flexible Consultative and data-informed High patience and structured communication Comfortable with ambiguity and early-stage systems Drop your CV at recruitment@sellerscommerce.com Show more Show less

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Job Description: Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Main Duties and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels What are we looking for? Know Your Customer (KYC) Operations Requirements: Educated to Degree Level Minimum of 4 years’ experience of working within a KYC/AML environment Minimum of 1 years’ experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Job Description Loan Servicing Specialist – Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist – Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required Qualifications, Capabilities And Skills Hold a bachelor's degree in finance or a related field, or possess equivalent work experience. Minimum 2 years of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred Qualifications, Capabilities And Skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Requirements Role/Job Title – Analyst – Liability Operations Function/ Department – Retail Banking Operations Job Purpose The role holder has the responsibility to provide operational support for the entire gambit of Retail Asset products offered by the bank. It includes ensuring all processes are adhered as per the documented process. Responsibilities Roles & Responsibilities: Supports a range of products & services in accordance with established systems and procedures. Reconcile and monitor the requests processed. Perform data analyses and report preparation, use the findings for providing recommendations for process improvement launch of new products & services and upgraded platforms. Assist managers in daily governance & supervisory control implementation. Timely escalation of all requests / inquiries / issues / errors Support in ensuring that all key metrics are produced as required in given timelines. Educational Qualifications Graduate - Any Experience Minimum of 2+ Years of experience in Retail Liability Operations. Show more Show less

Job Description This role is accountable for End User Support – IT Operations at Nayara Energy. Technical Analyst is responsible for the effective and efficient support to the end user for entire organization. Individual will have technical skills, experience, project management, excellent vendor management skill, service-oriented approach towards end user for IT Operation support. This individual is also responsible for operational and service management processes to ensure quality, efficiency and agility goals are achieved. As a member of IT Infrastructure team, the role contributes to the development and execution of the enterprise-wide end user IT services and enable user experience. Responsibilities ACCOUNTABILITIES & RESPONSIBILITIES Accountabilities Activities 1 End User Support - Operations End User support team handling and providing 24x7 support to the entire site. Managing resource to provide onsite support to seniors, delegation support, remote location support, board meeting support, important meeting schedule at various location and etc.. Managing and execution of new project assigned along with EUS Operation. Handling / Executing project activities related to EUS operation Effective management of staff and teams Experience of ITSM tool sets e.g. Incident, Service request, change, problem Weekly and Monthly End User Support SLA achievement report to concern team Achieving SLA performance >threshold set by organization Escalation management for EUS Team –if any from end user side Balanced & calm under pressure and ensure delivery Creation of problem ticket if issue occur with same service and affected multiple user Regular daily reporting of open IMs, SRs & CRs for IT Infra team MIS reporting for weekly and monthly productivity for IMs & SRs 24x7 support shift planning, leave planning and shift adjustment if nay for end user support team Experience of working in a customer facing environment Explaining technical issues to customers Communication with vendor for under warranty products / devices for gate pass entry as well as PO / FOC material IN & OUT Technical evaluation for desktop, laptop & other devices or consumables & service contract etc.. for procurement or renew Managing team availability and attendance record for all the team members. End of the month, attendance of all the engineers are verify and approve. Resource alignment for project activity as per availability (First priority routine EUS operation) Ensuring 24x7 support during weekend (Saturday & Sunday) over email along with available engineers name & contact details to refinery IT team for every week for smoothly contact to engineer during week off days Installing, configuring of WinXP, Win7, Win8, Win10 and above with good technical knowledge Knowledge of hardware troubleshooting for laptop, desktop, printer and etc.. Knowledge of windows OS formatting and data backup and user profile configuration Knowledge of printer installation, configuration and etc.. Network L-1 troubleshooting for LAN, WAN etc.. Knowledge of projector and VC device connection Troubleshooting Hardware and Operating system related issue Monitor and manage the ticket queue (participating in escalated calls as needed). Qualifications Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience. Experience 12 or more years of experience in IT support business/industry in IT Infrastructure looking at Lead EUS Operation, dedicated site in-charge and Asset management part Preferably ITIL certified. Certifications such as MscIT / DCS / DCA will be desired Show more Show less

JOB TITLE Senior Manager – IT Vendor Governance DEPARTMENT IT LOCATION HO SUB-DEPARTMENT IT Governance and PMO TYPE OF POSITION Full-time REORTS TO Head-IT Governance and PMO ROLE PURPOSE & OBJECTIVE The role plays a critical role in vendor governance through establishing, implementing, and maintaining a robust vendor governance framework for IT vendors, ensuring optimal performance, compliance, and value delivery through structured oversight of Service Level Agreements (SLAs), vendor scorecards, and key performance indicators (KPIs). This role is expected to drive continuous improvement, risk mitigation, and strategic alignment with business objectives by fostering strong vendor relationships and rigorous performance management. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Develop and implement a comprehensive vendor governance strategy, including creation of vendor scorecards and performance dashboards. Define, negotiate, and monitor SLAs and KPIs for all IT vendors, ensuring measurable and actionable performance metrics. Oversee management and enforcement of penalties and incentives as per contractual agreements. Analyze vendor performance data to identify trends, issues, and areas for improvement, recommending corrective actions as necessary. Lead the planning and execution of regular steering committee meetings with vendors and key stakeholders, ensuring transparent communication and timely decision-making. Customer Build and nurture strategic relationships with key IT vendors and internal stakeholders to ensure alignment with business goals. Act as the primary point of contact for business units regarding IT vendor performance, issue resolution, and escalations. Facilitate cross-functional collaboration between IT, procurement, legal, risk, and business teams to ensure effective vendor governance. Internal Process Develop, document, and maintain vendor management policies, procedures, and governance frameworks. Ensure all vendor engagements comply with regulatory, statutory, and internal risk and compliance requirements. Maintain a central repository of vendor contracts, SLAs, scorecards, and performance reports. Drive continuous improvement initiatives to enhance the effectiveness of the vendor governance program. Monitor and report on vendor risks, ensuring timely mitigation and escalation as required. Learning & Performance Providing leadership, direction, and strategy to the team. Motivate team to work together in the most efficient manner. Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self. Ensure adherence to training man-days/ mandatory training programs for self. Key Performance Indicators Vendor onboarding time Vendor lifecycle completion rate Vendor Performance Scorecard ratings Cost savings achieved through negotiation and process improvement Vendor compliance and contract adherence rates Strength and effectiveness of vendor relationships Vendor satisfaction levels MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Master’s degree is a plus. Experience 9-15 years of proven experience in vendor management, procurement, or a similar role. Certifications CPSM, PMP are a plus Functional Skills Deep understanding of IT contracts, SLAs, KPIs, and vendor risk management. Analytical and problem-solving abilities Proficiency in data analysis and reporting. Familiarity with contract management principles and procurement tools. Excellent organizational skills and attention to detail. Ability to work collaboratively with cross-functional teams and manage multiple priorities Show more Show less

Job description: Job Description Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction ͏ Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption ͏ Deliver No. Performance Parameter Measure 1.Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team ͏ ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Job Description: Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Main Duties and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels What are we looking for? Know Your Customer (KYC) Operations Requirements: Educated to Degree Level Minimum of 4 years’ experience of working within a KYC/AML environment Minimum of 1 years’ experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less