8515 Escalation Jobs - Page 48

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: www.turnerandtownsend.com Job Description Develops, implements, and maintains technical quality assurance and control systems and activities. Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of construction of proposed project and its operation management. Participates in the reviewing of engineering designs to contribute quality requirements and considerations. Assists construction support areas in gathering and analyzing data. Handling and supporting the client in establishing the QAQC procedures for Civil/ MEP activities. Collaborate with core team to perform the audits to validate and confirm contractors’ QA/QC (Quality Assurance and Quality Control) activities. Focal Point for specific discipline, excellent familiarity with the project scope and drawings. Review and follow up the Contractors’ QA/QC plans and relevant Quality Documentation and verify execution is done per latest and updated IFC. Review and follow up the Contractors’ Quality records. Issues and tracks NCR (Non-Conformance Record) items till closure. Supports and coordinates Mock-ups. Escalation path for relevant Project Manager. Performs incremental checks to validate and confirm Contractors’ installations. Attend mutual QC walk down with Owners. Supports Design Verification (DV) Process and start-up and commissioning quality issues. Root cause analysis and problem-solving program. Tracking defect rectification and closure in time. Perform Quality training for Subcontractors. Summarize and categorize all kinds of Quality inspection statistic data and list down for supervision, analysis and outcome report for improvement and recovery. Lesson learnt for a new project based on completion projects. Identification continuous improvement projects during process. Qualifications Suitable candidates are likely to have a minimum of 8-10 years working experience consisting of 5 years’ experience in Civil and industrial manufacturing construction QAQC installation field. Demonstrable experience in the managing of multi-disciplined semiconductor projects and/or other relevant industries is strongly preferred. Practiced in project control mechanisms and with commercial and technical risk assessments Strong communication skills, as well as the ability to visualize issues and communicate them to others. Outstanding organization and coordinating skills – ability to coordinate and motivate groups of Consultants / Contractors. Ability to work collaboratively and pro-actively in a team environment. Strong English ability in speaking and writing. Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com/ Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Project Professional Job Req ID: 47781 Posting Date: 11 Jun 2025 Function: Service Unit: Business Location: Building No 14 Sector 24 & 25A, Gurugram, India Salary: Competitive Job Req ID: Posting Date: Function: Location: Salary: Why this job matters The purpose of the Technical Delivery Professional role is in scoping and the delivery of complex, high business impacting technical Solutions. This could be the delivery of a single complex technical solution within any of the large contracts or multi portfolio technical solutions (especially Voice/Contact Center/Collaboration technologies) within a sector. Technical Delivery Professional sits within the Service Transition – Global Program & Project Management organization and is responsible for the overall delivery of technical solutions throughout the program lifecycle. Specifically this role is accountable for: Proactively engaging across multiple teams, including external suppliers during WNB, T&T and In-life phases to ensure that a plan for delivery of all items in scope are agreed and committed to Engaging with clients and suppliers (Internal & External) at a senior level, including internal stakeholders to do effective stakeholder management. Pre-empt issues and identify a resolution that ensures commitments made to the business are maintained. Grasp opportunities to simplify /transform process across work area and teams using CI best practices. Challenging and tracking Technical Design and related delivery costs for technical solution deliveries Acting as the primary point of contact for any escalation across deliveries or work-streams, providing direction in resolving issues, escalations and ensuring timely resolution. Ensuring that the right skilled team members/delivery resources are engaged at the right time to meet the delivery commitments Manage all the risks associated with technical & project delivery What you’ll be doing Own the technical solution delivery as defined in statement of work (SoW) Deliver requirements by ensuring production of a robust and fit for purpose design and delivery plans. Plans will include agreed and signed off E2E test strategy for technical solution. Ensure all impacted teams(CS, T&SD, Service Assurance, CBS & Service Transition) review, size and commit to the delivery and costs of the design for the technical solution Ensure effective reporting of the status of all technical solution deliveries into stakeholders Ensure that a robust governance is in place to manage the stakeholder community on aspects related to technical solution delivery. Ensure that the risks and issues around the technical solution delivery are identified and manged appropriately. Engage with third party suppliers for timely delivery of components to meet technical solution requirements Monitor and make recommendations and take any actions to address issues encountered during the design, build and various test phases of the technical solution delivery Identify and implement changes to improve quality and reduce costs Support Proof of Concepts/pilot and launch (go-live) plans Manage RAG status and expectations of a delivery with relevant stakeholders Run a regular project review forum with all stakeholders on Risks/issues/finances/ status/resources Ensure that the technical solution/project delivered are handed over to operations right first time. Support the PIR for the project and the technical solution delivery from any lessons learnt point of view Senior stakeholder management (e.g. Director and above senior leaders from both BT as well as customer organisation) Independently, set up, scope and establish medium to high complexity programme/ projects and governance structures. Identify project scope creep primarily focussing on technical solution and mitigating the same as per guidelines. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Roles and Responsibilities: Handling inbound calls, outbound calls, emails, and chats The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. • Ability to build rapport in diverse workforce in a multicultural setting. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Experience: Customer relationship management: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The Acquisition Experience team develops and manages critical components and platforms for new products being launched to support the next generation of customers across market segments. Join us and you could be a core part of this future, running software engineering teams developing against platform vision. The successful leader will be expected to help structure the team optimally, determine the roles and responsibilities and working model, achieve productivity improvements and enhance Agile working practices, and lead the application and product roadmaps. The Director will be expected to form a strong partnership within the team, and with the Product Owner, plus own performance management responsibilities for the assigned engineering team members. American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team! Purpose of the Role : To lead the evolution of next generation distributed platforms, aligning resources and delivery with business growth and diversification, while significantly improving product quality and cost-effectiveness. We expect the individual to be innovative and energetic with strong communications skills and a team player. Responsibilities : Drive innovation and manage product development teams within a fast paced, agile environment. Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics. Identify and implement strategies to attract and maintain a highly skilled and engaged workforce. Manage and/or lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives. Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps. Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product roadmaps. Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance. Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases. Communicate to senior leaders regarding strategy direction and changes. Work with a Node and React JS stack to build user experiences and Java to build business services, using American Express frameworks and cloud platform. Bachelor’s degree in computer sciences or related experience with advanced degree preferred 13+ years of experience managing agile software engineering teams designing and building software products in a fast paced, complex, and dynamic product development environment. A Full-stack expert having expertise in building web applications revolving around technology stacks like Javascript, React JS, Node JS, Java, ES6, Kafka, Redis etc. Also, in-depth knowledge on Application design, Testing capabilities, Design & building Microservices. Extensive hands-on experience building distributed applications and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies. Experience managing large engineering teams using a servant leadership mindset. Proven experience attracting, hiring retaining and leading top engineering talent and high-performance product engineering teams (i.e., Full Time Employees, not partners/contractors). Experience with Scrum, Kanban, or another Agile application development methodology. Proven ability to influence decision-making at all levels within an organization, and in a variety of contexts. Knowledge of GenAI driven automation, Agentic system implementations and orchestration frameworks, LLM integrations with GPT, Vector databases and RAG implementations Knowledge CI/CD, system testing, test automation. Experience in infrastructure, application monitoring, platform stabilization and service performance a plus. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

The Opportunity Avantor is looking for a Senior Associate – Customer Support (Spanish Language) for the Quotes Management team. It is an intermediate-level position. The associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically, refer to the transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. Education What we’re looking for Bachelor's/Master’s in any discipline. Language Proficiency: Proficient in Spanish (Level B1/B2 preferred) Technical Skills: Proficiency in operating various computer software programs and systems is required. Preferred Qualification Exceptional communication and interpersonal skills. Demonstrated ability to be a strong team player. Excellent organizational skills. Proficiency in relationship building is essential. How You Will Thrive And Create An Impact Develop quotations for the sales team and customers based on their specific requirements. Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints. Proactively seek out new sales opportunities. Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines. Act as the primary contact for any service-related inquiries. Understand business goals and customer segmentation. Meet and exceed agreed service level agreements (SLAs). Perform other duties as assigned. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Show more Show less

The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the good relationship with customer. Roles and Responsibilities : Handling inbound calls, outbound calls, emails, and chats • The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. Ability to build rapport in diverse workforce in a multicultural setting. Qualifications/Other Requirements 1. Any Graduate 2. Mandatory Biology subject in 12th standard. 3. 1-2 years’ experience in Tele-Calling or Voice Process 4. Healthcare candidates will be preferred. 5. Experience in health Industry 6. Females prefer Designation: Patient Relationship Officer Salary: 22,000/- to 25,000/- Monthly CTC Benefits: • Provident fund (PF) • Mediclaim Insurance Workdays per week: 6 days (Rotational Week off) Timing – 08:00am to 8:00pm (9 hours Shift) Contact – Yashika97170 08655 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Schedule: Day shift Education: Bachelor's (Preferred) Experience: Healthcare management: 1 year (Required) Language: Hindi (Preferred) English (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 16/06/2025

Job Description Capgemini is seeking a director level executive to primarily deliver the Transition Lead role. Primary Skills The ideal candidate will have 20+ years of experience in Business Process Transitions, with a proven track record of project management excellence and demonstrated contributions to P&L growth through sales and project execution. A bachelor’s degree is required, with an MBA strongly preferred. Key Responsibilities: Portfolio Leadership: Lead and manage a diverse portfolio of transition programs, including but not limited to: Transformation-led transitions Lift-and-shift transitions Incumbent vendor transitions Staff augmentation initiatives Build-Transfer-Operate (BTO) models Transition as a Service (TaaS) All transitions will be executed within a structured project management framework. Collaborate with Transformation teams to develop implementation plans and timelines for initiatives arising from Global design alignment and Impact Assessment workshops, ensuring Day 1 transformation initiatives are executed seamlessly. Program Governance: Establish and maintain robust program governance structures at strategic, operational, and tactical levels, ensuring compliance with methodologies and tollgates. Transition Excellence: Deliver high-quality transition programs within defined parameters of time, cost, and quality, while proactively managing risks and resolving issues. Knowledge Transfer & Ramp-up: Demonstrate a solid understanding of business processes within scope and expertise in Knowledge Transfer (KT) and ramp-up methodologies. Status Reporting & Escalation Management: Provide comprehensive transition status reporting and manage escalations to ensure seamless execution and stakeholder alignment. Multi-Country and Multi-Tower Rollouts: Manage complex, large-scale transitions across multiple countries and business towers, involving significant scope, FTEs, and parallel transformation opportunities. Secondary Skills Program & Project Management Expertise: Demonstrated ability to lead complex programs and projects with industry specialization in at least one domain. Transition & Transformation Leadership: Independent Proven experience managing large-scale transitions, including those involving transformation and standardization, with 200+ FTEs or more. Business Process Expertise: Strong understanding of business process solutions with extensive experience in transition design and execution. Leadership & Talent Development: Exceptional leadership skills with the ability to mentor, develop, and lead high-performing teams. Risk Management & Problem-Solving: Proficient in proactive risk management and issue resolution, ensuring successful project outcomes. Show more Show less

Hiring Alert! Profile: Inside Sales Executive Job Location: South Delhi Salary: Upto 5 LPA Dex Aviation Pvt. Ltd. Preffered: Travel Industry Reporting Line: Expedia Management / Dex Group Management Responsibilities: .Answering mail & phone calls and explaining the services offered by the company. .Making records of the sales phone calls and sales deals. .Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts. .Calling active or old customers to encourage the purchase of services. .Sales support activities to acquire new prospects and maintain cordial relationships with agents. .Support inside sales team member and manage it. .Responsible for Monthly/Weekly Sales Report. .Handling escalations. Requirements: .Proven experience in tele sales, business development and escalation management. .Graduate with experience in travel industry will be an advantage. Excellent communication. .Good knowledge of computer programs like (CRM software) and other telephone systems About the Company: Dex Group in one of India's leading GSA companies for the world’s leading Airlines and travel companies, with a well-established track record of achieving consistent growth in revenue and yields for our clients. Since the inception over six decades ago, Dex Group has been focused on building customized travel & tourism services for its clients. The company has diverse business interests including Airline Management / GSA Representation, Destination Management Company, chain of Restaurants and international trading. With the roots starting in 1965, Dex Group has today become one of the most prominent travel groups in India with offices in all major cities across the country. Dex Group has established a strong presence in the Indian and international market with a strategic focus to seek growth in the global business arena. Interested candidates can revert along with CVs on hrd@dexgroup.com or WhatsApp your candidature at 8860187017 Show more Show less

Location: Mohali, India Department: Digital Experience / Web Development Employment Type: Full-Time Experience Required: 7+ (with at least 3+years in a team leadership role) About XtecGlobal XtecGlobal is a leading provider of digital transformation solutions, offering cutting-edge web development, business automation, and custom technology services to clients across industries. At XtecGlobal, we believe in merging creativity with technology to build experiences that are both functional and beautiful. Our culture thrives on innovation, collaboration, and high performance. As we continue to expand, we are seeking a dynamic Web Designer & Developer to lead our front-line web development team. This is a strategic leadership position for a technically sound, process-driven, and people-oriented professional. Position Summary The following candidate will be responsible for managing a team of WordPress developers and designers, overseeing the end-to-end development of web projects, ensuring high-quality deliverables, and aligning technical execution with business objectives. This role demands hands-on technical expertise, project management proficiency, and exceptional leadership capabilities. Key Responsibilities Team & People Management Lead, mentor, and inspire a team of WordPress developers and UI/UX designers. Define performance goals, conduct regular one-on-ones, and support team development plans. Implement and enforce best practices in coding standards, QA processes, and documentation. Project & Delivery Oversight Manage the complete lifecycle of WordPress website development projects, from requirements gathering to launch. Collaborate closely with product managers, designers, marketers, and other stakeholders to ensure alignment. Monitor project timelines, scope, and budget, ensuring timely and efficient delivery. Technical Leadership Review code, troubleshoot complex issues, and guide the team in custom WordPress development using Divi and Elementor. Ensure websites are responsive, optimized for performance, and SEO-friendly. Oversee integration of APIs, CRMs, eCommerce platforms (WooCommerce), and third-party tools. Performance, SEO & Security Drive initiatives to optimize website performance and Google Core Web Vitals. Ensure SEO best practices are implemented at the structural and content level. Lead efforts in securing WordPress environments, including regular audits and updates. Process & Communication Establish agile project management methodologies and streamline workflows. Act as the escalation point for technical issues and project roadblocks. Provide regular status reports, KPIs, and technical documentation for internal and client use. Required Qualifications Education & Experience Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 7 years of experience in WordPress development. Minimum 3+ years in a team lead or managerial role. Technical Proficiency Expertise in WordPress, Divi, Elementor, and WooCommerce. Strong command of HTML5, CSS3, JavaScript (jQuery/React), and PHP. Experience with custom post types, theme/plugin development, and ACF. Proficient with REST APIs, Git, WP-CLI, and cPanel/SSH. Design & UX Awareness Comfortable translating Figma, Adobe XD, or Photoshop designs into functional, responsive layouts. Knowledge of accessibility, usability, and cross-device compatibility standards. Performance, SEO & Security Proven experience optimizing websites for Core Web Vitals. Familiar with SEO tools and techniques (Yoast, Rank Math, schema markup). Strong understanding of WordPress security, backup, and maintenance practices. Tools & Technology Experience working in Agile/Scrum environments. Prior experience managing remote or hybrid teams. Familiarity with project management tools like Jira, ClickUp, Teams Planner or Asana. Working knowledge of tools like Cloudflare, WP Rocket, Sucuri, and GitHub. Strong experience with enterprise-level SEO tools, including: Google Search Console, GA4, Looker Studio, Screaming Frog, Sitebulb, Ahrefs, SEMrush, Moz, Rank tracking platforms (e.g., AccuRanker, SE Ranking Proficient with project management platforms like Jira, ClickUp, Asana, or Teams Planner — including backlog grooming and sprint planning Working knowledge of performance and security tools, such as: Cloudflare (DNS, CDN, and security configurations) WP Rocket, Sucuri, and other caching/firewall tools Familiarity with version control systems like GitHub, and comfort working alongside development teams on site rollouts, staging, and deployment Hands-on experience with CMS platforms, especially WordPress (custom and theme-based); familiarity with Shopify, Webflow, or HubSpot CMS is a plus Portfolio Requirements 10+ WordPress websites showcasing your leadership and technical contribution. Custom theme/plugin development samples (if applicable). Project documentation or case studies demonstrating team/project management. Why Join XtecGlobal? Competitive compensation and performance-based bonuses Flexible work environment and modern tech stack Dynamic, growth-oriented culture with continuous learning Opportunity to lead high-impact projects across industries How to Apply Interested candidates are invited to submit their resume, project portfolio, and a brief cover letter to hr@xtecglobal.com with the subject line: “Application – Web Designer & Developer – [Your Name]” Job Type: Full-time Benefits: Leave encashment Schedule: Day shift Weekend availability Work Location: In person

Position: Sales Head – IT Services (Upwork-Focused) Location: WFO (Mohali) | Employment: Full-Time Role Overview Lead Exotica IT’s sales function end-to-end, with a primary focus on winning and growing IT services engagements through Upwork and similar marketplaces. You’ll build and manage a high-performing sales team, optimize our Upwork presence, and drive sustainable revenue growth. Key Responsibilities Strategic Sales Leadership Define and execute quarterly/annual sales roadmaps targeting Upwork & other freelance channels. Align sales goals with delivery capacity and company objectives. Lead Generation & Qualification Source, qualify, and convert opportunities on Upwork, LinkedIn, and inbound pipelines. Implement qualification frameworks to ensure high-quality pipeline. Proposal Development & Pre-Sales Craft customized proposals, RFP responses, SOWs and pitch decks. Collaborate with technical leads to scope projects, estimate effort, and define timelines. Team Management & Coaching Recruit, train, and mentor sales executives, Upwork account managers, and lead-gen specialists. Set clear KPIs, conduct regular performance reviews, and drive continuous improvement. Client Relationship & Retention Serve as primary escalation point and trusted advisor for key clients. Develop upsell/cross-sell strategies to maximize account value and foster long-term partnerships. Upwork Profile & Bid Optimization Optimize company and individual profiles, portfolios, and feedback strategies to boost visibility. Stay current on Upwork algorithm changes, pricing models, and bidding best practices. Performance Tracking & Reporting Monitor metrics: bid-win rate, average deal size, sales cycle length, churn rate. Deliver weekly/monthly dashboards and insights to the CEO. Availability & Responsiveness Be prepared to engage with prospects/clients across time zones, ensuring rapid follow-up—even outside standard hours. Requirements Experience: 5+ years in B2B and B2C IT services sales with 6+ years focused on Upwork or similar platforms. Skills: Excellent written/verbal communication; strong technical understanding of web/mobile development Leadership: Proven track record managing sales teams, setting KPIs, and achieving revenue targets. Adaptability: Willingness to work flexible hours for real-time client engagement. To Apply: Send your CV to hr@exoticaitsolutions.com Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person

About the Role We are seeking a proactive and experienced Team Lead – AR Medical Billing with in-depth knowledge of US healthcare revenue cycle management. The ideal candidate will oversee a team of AR specialists responsible for claim follow-up, denial management, and collections, ensuring timely reimbursement and accurate resolution of outstanding accounts. Key Responsibilities Supervise and coordinate day-to-day operations of the AR medical billing team. Monitor and manage AR aging reports, ensuring timely follow-up on unpaid claims. Review and analyze claim denials, initiate appropriate corrective actions, and guide the team in resolution strategies. Ensure compliance with payer-specific guidelines, HIPAA regulations, and industry standards. Serve as a point of escalation for complex billing and reimbursement issues. Track team KPIs (e.g., DSO, collections rate, denial resolution rate) and generate performance reports. Provide ongoing training, coaching, and performance feedback to team members. Collaborate with coding, charge entry, and payment posting teams to streamline workflows and reduce billing errors. Assist with internal and external audits as needed. Qualifications Bachelor’s degree preferred (Healthcare Administration, Finance, or related field) or equivalent work experience. 4–6 years of experience in US medical billing with a minimum of 1–2 years in a team lead or supervisory role. Strong knowledge of AR processes, claim life cycle, CPT/ICD-10 codes, and EOBs. Familiarity with major US insurance payers (Medicare, Medicaid, commercial) and clearinghouses. Proficient in medical billing software (e.g., Athenahealth, Kareo, NextGen, eClinicalWorks). Excellent communication, problem-solving, and leadership skills. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Provident Fund Schedule: Night shift Work Location: In person

Responsibilities: ● Lead and mentor a group of System Support Engineers. ● Ensure the team's adherence to documented procedures, quality standards, and SLAs for managed systems. ● Coordinate daily operational tasks, including ticket assignments and workload distribution for system support. ● Act as a senior technical resource and escalation point for the nearshore team regarding system-level issues. ● Assist the ScaleSec Sr. TAM with operational reporting, performance analysis, and service improvement initiatives for managed systems. ● Foster a collaborative and high-performing team environment. ● Operate during US business hours to align with Customer support needs for its systems. Job Activities: ● Perform hands-on advanced technical troubleshooting and resolution for complex incidents related to managed systems such as SQL database systems, Apache Tomcat systems, IIS systems, Tivoli LDAP systems, AWS OS (Linux/Windows), AWS Networking, and Cloud Data Backup systems. ● Oversee and participate in change management activities for managed systems, including patching and upgrades. ● Review and approve technical documentation and knowledge base articles related to system support created by the team. ● Monitor team performance and provide regular feedback and coaching. ● Participate in incident reviews and contribute to problem management for system-related issues. ● Collaborate with the Alternate Team Lead to ensure consistent team coverage and leadership for system support. ● Generate and contribute to operational reports for the Sr. TAM concerning managed system performance. Required Education: ● Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent professional experience. Required Qualifications and Experience: ● Typically 2+ years of hands-on experience in IT system support, infrastructure management, or a similar technical role. ● Proven experience in a technical lead or senior engineer capacity, guiding or mentoring other engineers in system support. ● Strong technical proficiency in several of the core technologies and systems managed under this SOW: ○ Database system administration and support (e.g., SQL Server). ○ Application server system support (e.g., Apache Tomcat, IIS). ○ Web server system management. ○ LDAP system services (e.g., Tivoli). ○ AWS cloud infrastructure (EC2, VPC, S3, AWS Backup, Linux and Windows OS management). ● Excellent problem-solving, analytical, and critical thinking skills for system-level issues. ● Strong communication and interpersonal skills, with the ability to explain technical system issues clearly. ● Experience with IT service management tools for ticketing and monitoring of systems. Job Type: Full-time Pay: From ₹500,000.00 per year Shift: Night shift Work Days: Monday to Friday Work Location: In person

The Opportunity Avantor is looking for a Senior Associate – Customer Support (German Language) for the Quotes Management team. It is an intermediate-level position. Associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. Education What we’re looking for Bachelor's/Master’s in any discipline. Language Proficiency: Proficient in German (Level B1/B2 preferred) Technical Skills: Proficiency in operating various computer software programs and systems is required. Preferred Qualification Exceptional communication and interpersonal skills. Demonstrated ability to be a strong team player. Excellent organizational skills. Proficiency in relationship building is essential. How You Will Thrive And Create An Impact Develop quotations for the sales team and customers based on their specific requirements. Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints. Proactively seek out new sales opportunities. Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines. Act as the primary contact for any service-related inquiries. Understand business goals and customer segmentation. Meet and exceed agreed service level agreements (SLAs). Perform other duties as assigned. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Show more Show less

Job ID: 31489 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 12 Jun 2025 JOB SUMMARY The role is to perform risk and control activities for the Cyber Operations domain. This team provides risk management, risk governance and assurance services, as well as advocating and imparting lessons and good practice to shape the design and implementation of cyber security controls. The role will support i.e. following processes and areas: Endpoint and Server Protection, Email Security, Data Leakage Protection, Insider Threat, Purple Team, Fusion. RESPONSIBILITIES Perform all risk and control activities related to all people, processes and assets within the Cyber Operations function. Act as the confidant to the ‘Process Owner(s)’ responsible for developing, prioritizing and implementing controls. Drive compliance with the Bank’s risk frameworks and policies Deliver risk focused, timely and re-performable deep dive reviews Support design and maintenance of internal processes that allow to dynamically monitor risk as well as effectively mitigate identified gaps. Maintain Cyber Operations controls and corresponding metrics. Provide timely and accurate risk & control MI to the management within risk management systems and repositories. Support stakeholders in defining remediation actions to address identified control weaknesses as well as track remediation, check and challenge delivery status. Support the delivery of the Conduct Risk Management plan. Strategy Awareness and understanding of the Group's business strategy as well as Technology & Operations (TO) strategy and model appropriate to the role. Risk Management Support Process owners in the execution of their risk management accountabilities. Work with other control assurance teams to drive efficiency, effectiveness and reduce duplication Perform review of the control self-assessment outcomes, control testing results and adequacy of the related remediation actions. Provide robust challenge and escalation to senior management to ensure activities achieve risk reduction. Support activities related to control design, assessment, testing processes and drive continuous improvement. Support liaison with Group Internal Audit and any third party or regulatory inspections. Governance Awareness and understanding of the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [not applicable] to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skill & Experience Minimum 10 years’ experience as Risk and Controls Expert (preferred in Cyber or IT space in Financial Institution) Excellent written and communication skills Experience in writing risk assessments Strong sense of personal ownership and responsibility in accomplishing goals. Self-starter and willingness to roll-up sleeves to drive success Able to get things done in a quick-paced environment. Be transparent and open around what doesn’t work and what does Good understanding of regulatory compliance, information and cyber security risk and controls Ability to collect and analyse data, establish facts and make recommendations Strong Technical skills and good understanding in Email, Endpoint and Server Protection or Data Security and Data Leakage Protection. CISSP / CISA / CISM /CRISC trained or certified will be a definite advantage About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Senior Executive – Program Management located in Sriperumbudur What a typical day looks like: Initiates, monitors and directs projects and programs from inception through delivery. Develops and ensures adherence to project and program budgets. Organizes project-related activities and communications among departments, customers, vendors and the community. Manage customer relationship on a local basis and act as the key escalation point locally for all appropriate programs, projects and operational performance issues. Manage the CFT to achieve specific program performance to targeted KOIs, e.g., P&L, Accounts Receivables, OTD, Quality, E&O, ITO. Be the Leader of the Customer Focus Team (CFT) who together will oversee and manage (if applicable) the daily production of goods and services in line with contractual terms and agreements. Ensures curriculum, seminars and classes are organized and provided to members of management, employees and the community as appropriate. Participates with other senior managers in establishing strategic organizational plans and objectives. Directs the activities of program managers and staff and is responsible for planning, budgeting, and maintaining costs for a broad functional area. Interacts regularly with executives, customers and outside regulatory agencies. Drives strategies to deliver customer requirements and recommend Flex capabilities in manufacturing and engineering services. Reviews aggregate program proposals or plan to determine time frame, funding requirements, asset management, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program. High level contact for negotiations with customer on all contracts, pricing and other business items. Maybe primary contact for new or critical customer programs. Responsible for management of customer satisfaction, the Customer Satisfaction Index (CSI) collection and related reviews and corrective actions. Reviews high-level program reports and presentations for management, customers and others. Coordinates program activities with activities of government regulatory or other governmental agencies. Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results. Manage BOM costing and work with respective stake holders for periodical review and updation. The experience we’re looking to add to our team: Graduate with 7+years of experience in program management activities from EMS industry. Proven experience managing a team. Competency in Microsoft applications including Word, Excel, and Outlook. What you’ll receive for the great work you provide Medical insurance PTO PV14 Job Category Operations Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

TITLE OF ROLE: Supervisor – Cash Application DEPARTMENT: AR – Cash Application REPORTS TO (ROLE & NAME): Manager LOCATION: Chennai Main purpose of the role/Position Summary: The Cash Application Supervisor is in charge of overseeing all cash application department responsibilities – cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. The Supervisor is responsible for leading the team to perform and achieve 100% customer satisfaction through phone, chat or e-mail. The Supervisor should identify process gaps, develop and implement process improvements, and meet metrics within SLA. Also responsible to monitor and audit all types of resolutions provided by the team to the customers. The Supervisor serves as the primary point of contact for issue-escalation internally and externally. Job Responsibilities: Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer Responsible for reconciling general ledger accounts pertaining to cash application Responsible for researching where cash received from customers is to be applied Performing daily offsets, write-offs, refunds and reversal as per policy and procedure Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis Responsible for processing credit card transactions/payments Performing customer account reconciliation whenever required Responsible for reclassification of NON – AR and other Misc-Receipts received Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end Perform month end activities within the agreed timeline Responsible for highlighting any process deviations or IT issues – able to work IT team for any ERP issues and also for any upgrade of ERP systems (Oracle & NetSuite). Qualifications & Experience: Bachelor’s/master’s degree in Accounting, Finance or Business preferred. Knowledge of general accounting procedures and knowledge of general ledger accounts. Proficient in data entry and management. Proficient in Microsoft Excel, PPT, Word, Salesforce and Google docs. Excellent written and oral communication skills. Specific Skills Required: Process-oriented with high attention to detail Basic knowledge of computer – MS office (Excel, PPT , Word and Google docs) Excellent written and verbal communication skills Problem solving and analytical skills Relationships required to build within this role: INTERNAL: Credit & Collections Dealer Claims Order Administration Banks Treasury and finance Internal and external audit Information Systems (IS) Product managers Business Division and Sector controllers Dealer Channel Sales / Customer Managers Sales managers General Managers EXTERNAL: Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Must possess a strong understanding of the generally accepted accounting standards Should have an attention to detail and analytical approach Understand workflow of entire cash application lifecycle General understanding of: Cash posting – Wire, Lockbox and Credit Card payments Processing offsets, write-offs, refunds and reversals Reduction of unapplied and unidentified items Customer account, AR to Bank and AR to GL reconciliations Month close activities Payment query handling Schedule time to do self-audits and review cash application team activities Should be open and flexible to changes – internal activities and shift timings based on business requirement Responsible to build long term customer relationships with customers critical to the business Demonstrated basic documentation and training skills

About Scripbox Wealth Managers At Scripbox, we are a new-age, client-first wealth management firm committed to growing with our clients-not just managing their wealth, but enabling their aspirations through intelligent advice, deep relationships, and a digital foundation that scales trust. As we scale our reach across India, we’re looking for dynamic relationship managers with expertise, empathy & integrity to help our clients grow their wealth and fulfill their life goals with confidence. We operate in an agile empower-team structure that enables speed, ownership, and personalized service at scale Job Description Reports to : Head of Client Relationships Experience : minimum 10–12 years in wealth management or high-touch client advisory Role Overview As a Team Leader , you will be responsible for owning and growing a book of high-value clients, while also leading a team of Relationship Managers. You’ll combine personal client advisory with business & people leadership - mentoring your team, enforcing Scripbox’s client-centric philosophy, driving growth for your team and ensuring consistent delivery of world-class service. Key Responsibilities Client Leadership Personally manage a portfolio of high-value clients, offering tailored advice and long-term planning solutions. Act as a senior advisor and escalation point within the team for complex client needs. Collaborate with the investment and research teams to deliver optimal client outcomes. Business leadership Drive growth of your team as a business unit. Identify opportunities and run growth experiments in consultation with Head of Client Relationships Collaborate with client experience & new client acquisition teams to achieve growth objectives Team Management & Team Coaching Lead, mentor, and develop a team comprising RMs of different experience levels. Conduct regular review sessions, skill training, and pipeline planning. Foster a high-performance, client-obsessed culture within the team. Process and Discipline Ensure that the team follows advisory frameworks, SOPs, and internal service standards. Drive usage of CRM tools and uphold data discipline. Monitor activity metrics, client satisfaction, and revenue outcomes for the pod. Compliance and Ethics Be a champion of the Scripbox way of working with clients. Uphold Scripbox’s standards of fiduciary responsibility and compliance. Serve as the first line of oversight on risk, suitability, and advisory practices within the team. Ensure adherence to SEBI/SEBI-RIA norms and internal compliance protocols. Ideal Profile 10–12 years of experience in wealth management, premium banking, or family office advisory. Proven track record of managing high-value clients with high levels of trust and personalization. Experience mentoring or managing team members. Strong financial acumen and ability to simplify complex concepts for clients. High emotional intelligence, ownership mindset, and a natural team builder. What You’ll Get Business ownership within a modern, empowered-team-based wealth management structure. A supportive yet empowered culture focused on growth - for you, your team, and your clients. Direct influence on the evolution of advisory excellence in India. Skills Wealth managment Mutual funds Job Summary https://www.hiringbull.com Website chennai Location 10 - 12 years Experience 1 Openings Contact Email: divisha26@gmail.com Phone: +91 - 9886341741

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Collections (OM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best- At- Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. We support emerging marketplace business to grow bigger as well. Country expansion and global store launches along with Exports is essential to the global success of Amazon as a whole. This would be a great opportunity to be part of this exciting journey! AEE is looking for a thoughtful and collaborative Program Manager to join our growing Expansion team to increase proficiency across the organization. Expansion team works across the multiple host teams, supporting our biggest projects, defining and tracking our goals, and ensuring that every developer has the support they need to promote creativity and invent customer-focused solutions. If you are excited to join us, with an aim at developing end-to-end process, routines, rituals, artifacts, engagement across the host teams and beyond, all within an inspiring Expansion team, with a big impact on our customers' experience we'd love to meet you. You Will: - Manage and evolve our end-to-end expansion process including new steps of new country launch - Stand-up supporting rituals and routines to support ike sprint planning, grooming and running the board - Be a trusted advisor and strategic partner to senior leadership supporting roadmap planning, helping galvanize and increase engagement across the team - Be a resource and collaborator with Product, Engineering and other business, support or control partners; work collectively to identify opportunities to improve the process - Create meaningful reports and presentations of program details and health for leadership - detailed and at-a-glance including resourcing and capacity planning Key job responsibilities • Drive capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support. • Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward • Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence A day in the life While you will always strive towards one goal, delighting customers, no two days will be the same. You lead meetings with multiple stakeholders to drive alignment for your programs. You coordinate and write multiple documents with leadership visibility, from strategic to tests to reviews, requiring multiple inputs from several stakeholders. You challenge the status quo and drive data based decisions making with cross-functional teams. You plan and organize to the tee to ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across the globe 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Main purpose of the role/Position Summary: As an Entry-Level Customer Master Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managing and maintaining an accurate record of our global customer database. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to Trimble’s overall success. Job Responsibilities: Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and updating relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date. Basic Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system. Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required. Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy. Escalation: Escalate unresolved or complex cases to team leadership for assistance. Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience. Skills : 0-1 years experience Education : Bachelor's Degree

The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Team Lead who will be responsible for carving out various strategies along with the team members to ensure the past due trending on the portfolio in charge is kept in good standing by collecting cash. This role will be a full-time position based out of our Coimbatore, India office . The job involves managing and guiding a team of A/R Collections team. The key role is to resolve customer disputes over receivables more effectively, arrange customer meetings, work with various internal teams, and streamline customer’s accounts receivable processes by providing resolution to the issues. The work includes a combination of voice and non-voice follow-up with internal and external teams. What we’re looking for Experience: 3+ years of Experience in Accounts receivable Collections with Team Handling Should be Flexible to work night shifts and working from the office How you will thrive and create an impact Lead a team of collections analysts and prioritize the portfolio based on various worklists and ensure timely cash collections based on the credit term extended to the customers. Guide the team and enable to achieve and exceed the set target. The role involves engaging in problem-solving exercises and fixing root cause problems related to AR aging and fixing recurring issues. Contacting and working together with billing team, cash applications problems, warehouses and vendors for stock check, stock adjustment, return initiation, Proof of delivery, credit release etc as per escalation matrix Liaising with internal Avantor teams like Pricing, Sales, CMD, Customer service, AP, B2B, Cash Applications in order to resolve the dispute case and prevent the recurrences of similar errors Root cause and trending analysis of disputes, suggesting and implementing corrective and preventive measures Manage day-to-day activities with the team. Respond to customers on any process related queries and manage stakeholder/customer escalations. Perform quality check on the A/R follows and other established metrics of the process Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s. Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc. Develop processes to improve productivity and quality of the team Participate in the new pilots projects & work towards proper transition of knowledge to team and participate in other strategic initiatives Assume responsibility for staff training and education as well as career development Identify and present solutions for process improvements Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. Determines new work procedures, analyzes complex and variable issues with significant departmental impact. Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner. Embarks on continuous on the job training for end to end product knowledge. Understands client requirements and implement them correctly. Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls. Establishes risk management practice. Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. Proficient in Microsoft Office Applications. Exposure to Client interaction Consistently demonstrates clear and concise written and verbal communication skills. Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken). Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Customer Service - Job Family: Institutional Client Onboarding - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job ID: 31696 Location: Chennai, IN Area of interest: Human Resources Job type: Regular Employee Work style: Office Working Opening date: 10 Jun 2025 Job Summary We are seeking a meticulous and detail-oriented Background Screening Specialist to join our team. The successful candidate will be responsible for conducting comprehensive background checks and ensuring compliance with all relevant regulations and company policies. This role is critical in helping to maintain a safe and secure workplace. Strategy Awareness and understanding of the Group staff screening policies/standards and model appropriate to the role. Business Awareness and understanding of the new hire screening environment in which the Group operates Processes Facilitate & Manage Screening / Rescreening process for Nonregulated, Regulated & Regime roles. People & Talent To perform Background screening operations as per GSS Policy & Standards To engage with vendors & stake holders on a day-to-day basis as per the Business requirements To adhere to 100 % TAT on the tasks assigned as per the agreed SLA. To comply as per the agreed Groups risk parameters & CST controls Risk Management Ensure adherence to CST. Align to HR Risk target operating model. Ensure updated POI is referred for all the processes. Ensure the files / documents are encrypted with password protection. Key Responsibilities Governance Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct Completion of all mandatory risk and compliance training including e-learning within stated timeframes Proactive identification of risks and concerns, including escalation to all relevant stakeholders Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Regional and Country Talent Acquisition Teams GSSP Screening Vendors Group and Country Risk Teams Group and Country Compliance teams Other Responsibilities Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience Qualifications EDUCATION ANY DEGREE About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job ID: 28453 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 14 May 2025 Job Summary Strategy Awareness and understanding of the Group’s business strategy Business Manage and/or resolve alerts/cases Follow the Correspondent Banking DOI to process risk events in line with the Assess, Analyse, Act (AAA) process. Processes Manage and/or resolve alerts/cases: Follow the Correspondent Banking DOI to process risk events in line with the Assess, Analyse, Act (AAA) process. People & Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Risk Management Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions. Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks. Key Responsibilities Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders FCC Controls representatives in group and country. Other Responsibilities Embed Here for good and Group’s brand and values in India / FCSO / TMCB Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills and Experience Compliance Policies and Standards Compliance Advisory Surveillance (including Screening and Monitoring) Investigations Compliance Risk Assessment Qualifications 1 to 2 years of relevant work experience in the following areas: AML and terrorist financing surveillance skills in relation the respective country jurisdictions, and client types. Analysis skills: able to analyze data trends and out of pattern activities, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking) Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service oriented attitude. EDUCATION Relevant degree such as Bachelor's and Master's Degree in Business, Education, Statistics, Mathematics, Economics, Finance, Computer Science, Writing, Financial Services, Accounting TRAINING Mandatory & developmental – role-specific, and regulatory / compliance bank wide & role-specific LICENSES internal / externally required MEMBERSHIP Required for roles for continuous development / improvement/ awareness of current practices, etc. CERTIFICATIONS AML/KYC LANGUAGES Excellent communication in English (articulation and writing). About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Executive – Program Management located in Sriperumbudur What a typical day looks like: Initiates, monitors and directs projects and programs from inception through delivery. Develops and ensures adherence to project and program budgets. Organizes project-related activities and communications among departments, customers, vendors and the community. Manage customer relationship on a local basis and act as the key escalation point locally for all appropriate programs, projects and operational performance issues. Manage the CFT to achieve specific program performance to targeted KOIs, e.g., P&L, Accounts Receivables, OTD, Quality, E&O, ITO. Be the Leader of the Customer Focus Team (CFT) who together will oversee and manage (if applicable) the daily production of goods and services in line with contractual terms and agreements. Ensures curriculum, seminars and classes are organized and provided to members of management, employees and the community as appropriate. Participates with other senior managers in establishing strategic organizational plans and objectives. Directs the activities of program managers and staff and is responsible for planning, budgeting, and maintaining costs for a broad functional area. Interacts regularly with executives, customers and outside regulatory agencies. Drives strategies to deliver customer requirements and recommend Flex capabilities in manufacturing and engineering services. Reviews aggregate program proposals or plan to determine time frame, funding requirements, asset management, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program. High level contact for negotiations with customer on all contracts, pricing and other business items. Maybe primary contact for new or critical customer programs. Responsible for management of customer satisfaction, the Customer Satisfaction Index (CSI) collection and related reviews and corrective actions. Reviews high-level program reports and presentations for management, customers and others. Coordinates program activities with activities of government regulatory or other governmental agencies. Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results. Manage BOM costing and work with respective stake holders for periodical review and updation. The experience we’re looking to add to our team: Graduate with 4+years of experience in program management activities from EMS industry. Proven experience managing a team. Competency in Microsoft applications including Word, Excel, and Outlook. What you’ll receive for the great work you provide Medical insurance PTO PV14 Job Category Operations Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).