20444 Escalation Jobs - Page 48

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. About the Role The Hub Operations Manager plays an active role in leading and running the Hub operations to support their team in the execution of world-class marketing communications. As the central point-of-contact for all Geo's utilizing the Hub, the Hub Operations Manager holds overall responsibility for the relationship with the key internal stakeholders, while ensuring Hogarth teams are engaged and motivated to perform. This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role. Job Responsibilities: Stakeholder Management Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders. Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the internal stakeholders. Build strong, trusting relationships with stakeholders, manage perceptions and expectations Ensure India GAD (based in Mumbai) and Leadership team (eg. Head of Delivery, SMEs) are informed on all matters relating to Operations. Effectively and impartially navigate teams with conflicting priorities. Operational planning and reviews Process and Operations Ensure operational frameworks and best practices are embedded across the account. Work closely with leadership team to flawlessly deliver work that meets the client's business needs. Lead year round planning of projects including: Office and systems setup Resource mapping Talent team relationship Onboarding of resource for large scale programmes Collaboration with IT Lead on tech and infrastructure requirements Work with wider team on training plan and development Oversee security and compliance Champion the operational Hub playbook Act as primary point of contact regarding all Hub operations. Involve and collaborate other stakeholders as and when needed. Work with all support teams to ensure every reources is setup, onboarded and trained. Manage resourcing across teams by monitoring utilization and productivity. Ensure full compliance with all financial procedures and policies. Manage resourcing across teams by monitoring utilization and productivity. Demonstrate solid commercial knowledge and financial acumen. Resource Management Collaborate closely with Geo Teams to identify the resource needs. Play an actively role supporting the Talent team in recruiting and staffing Plan and coordinate training/onboarding for incoming and existing teams Ensure resources are utilized and available to support multiple Geo's, negotiating availability with stakeholders and uplifting as required for busy periods. Ensure teams are engaged and motivated to perform Conduct and manage performance appraisal, in consultation with production leads Team and one-on-one management/mentoring, in consultation with production leads Ongoing engagement with key bench staff Point of escalation for Hogarth internal teams Champion Hogarth culture; a guardian of our values. Requirements Degree or diploma preferred and/or minimum of 10 years operational and client servicing experience, managing accounts/teams for a multinational creative agency Highly organized, meticulous, client-focused and proactive A collaborative and empathetic leader Strong commercial acumen and numeracy skills Demonstrable agency management and problem-solving skills An excellent networker with exceptional people management skills Resilience and ability to work under pressure Strong English speaking and writing skills are essential The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment #LI-BB1 Our Hogarth Values: Hands on No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project-big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners. Honesty We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it. Heart & Soul We bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" ––because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows. Happy Family Creating a space where everyone feels valued-even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor. Hungry Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please contact careers@hogarth.com if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committed – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action Role Purpose Entitlement Lead Specialist is responsible for providing operational support in ensuring product entitlement is correctly set up and maintained, and related systems are working effectively and continuing to meet the needs of the business. This role serves as key liaison between internal departments such as Research, Sales, Marketing, and Technology. Main Responsibilities Product Entitlement: Serve as a subject matter expert on entitlement policies and procedures Lead and coordinate the operation and development of the entitlement system and processes used to deliver content and access to clients Ensure that content and tools published on the portal are correctly entitled and accessible to clients in line with their subscriptions Work closely with Research Operations and Product Teams to fully define requirements for the introduction of new or enhancements of existing products and content Partner with key stakeholders including Sales, Finance, Technology to investigate and resolve entitlement-related issues Ensure specific actions are delivered within the accepted timeframes of each project Work with Product Teams to ensure entitlement is signed off and periodically reviewed Troubleshoot issues in accordance with agreed SLAs/KPIs and escalation procedures Provide day-to-day support for other entitlement-related queries and requests Act as an SME on specified projects, ensuring the needs of the Entitlement team and wider Sales team are represented, and ensuring core tasks are fully delivered Process Definition & Improvement: Ensure processes are clearly documented, maintained, with user guides created and shared where appropriate Participate in the design and delivery of internal training, as well as provide ad hoc learning support to the business Support ongoing process and system improvement activity, including gathering internal user feedback, as well as participating in design, implementation, testing and rollout activities Identify and implement process improvements to optimise entitlement accuracy and efficiency Train and support junior staff or other departments on entitlement protocols To continually encourage best practice use of systems and processes by the business Knowledge and Experience Candidates should be confident and professional with 5+ years' experience of working in either a client-facing or process-driven environment. A strong commercial focus and excellent organisational and IT skills, as well as flexibility and good time management are essential to succeed in this role. Key Competencies A commitment to excellence, providing high-quality level of service to internal customers Excellent problem-solving skills Attention to detail and accuracy Building and maintaining relationships Facilitating prompt and seamless communication among team members Managing multiple tasks, multiple contacts and co-ordination with multiple teams Organising complex actions and ensuring that they are followed through Strong organisation and planning skills and the ability to manage own workload within sometimes tight timescales Excellent IT skills (Word, Excel, PowerPoint) Strong working knowledge of entitlement or license management platforms (e.g. Salesforce, ServiceNow, Jira) About Wood Mackenzie Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. Expectations Build and maintain impactful relationships beyond our team Strong communication skills with ability to present clear information Ability to make timely decisions and take action A high level of attention to detail Good organisation and time management skills, with the ability to work autonomously Ability to elicit stakeholder requirements Confident, self-motivated, professional, proactive, and entrepreneurial We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future. While this is expected to be a full-time role, part-time or flexible working arrangements will be considered Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committee – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

About the Opportunity Job Type: Permanent Application Deadline: 13 August 2025 Title Associate / Senior Associate - Customer Relations Department Client Services Location Gurgaon Reports to Assistant Manager/Team Lead - Customer Relations Level Client Services Operations - 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger. About your team Customer expectations are growing all the time. Client Services make sure these are met. They provide invaluable support to clients and colleagues – building strong and trusting relationships with both. About your role A vital source of first-line support, you’ll help our clients manage their investments and save for the futures they want, mostly through responding to their queries from incoming correspondence. You’ll learn and grow every day – gaining the skills and knowledge you need to: Handle and resolve a wide range of queries from an equally wide range of clients – and colleagues too process requests and manage or escalate any complaints Make every letter and email a positive and helpful experience Explain our products and services, while making sure our clients can get the best out of our tools Quickly and efficiently escalate risk, potential fraud, or vulnerable customer situations, ensuring escalation to the appropriate person Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business Ensure performance is in line with agreed goals and targets, such as maintaining quality standards, resolving the query correctly on the initial interaction About you Eager to grow your knowledge and your career, you’ll fit right in. You’ll succeed because you: Have solid experience in a customer service environment – ideally finance-related As you will mostly be handling incoming correspondence queries, you will have excellent writing skills and be able to create clear and accurate responses Enjoy engaging with people Have excellent problem-solving skills and a good attention to detail Be a proactive and positive team player with a desire to improve knowledge across the department Take personal ownership of your own development, using dedicated personal development time effectively Have the resilience to deal with challenging situations Have the flexibility to support other teams based on the business needs Mandatory Requirement As a firm supporting activities linked to Fidelity’s UK-regulated business, FIL India applies high internal standards to ensure that our employees achieve and maintain the minimum competency as determined by us to discharge their responsibilities. Therefore, your continuity in this role depends upon achieving the required competency within 48 months from your official joining date. The criteria are to pass a specific exam, complete mandatory training as assigned, and continuously display the desired behaviours and skills expected from the role holder. The company will provide reasonable support in the achievement of the qualification. You are encouraged to discuss this with the hiring manager for additional details. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. Or, if you’re feeling inspired, start your journey with us right now.

Location Name: Dehradun Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description: We are seeking a skilled and performance-driven Internal Sales Manager to lead and oversee our internal telesales and customer engagement team. This role is pivotal in managing customer communication, driving lead conversions, and ensuring exceptional service experiences across all solar project interactions.The ideal candidate will have a proven background in managing Internal sales teams, ideally within the renewable energy or service-based industries , with a strong focus on team development, CRM-driven sales processes, and customer satisfaction. Key Responsibilities: Internal Sales Operations Management · Manage day-to-day operations of the in-house Internal sales team, supporting both pre-sales and post-sales interactions. · Ensure efficient handling of inbound and outbound calls related to solar product inquiries, follow-ups, lead qualification, and customer service. · Monitor call quality, team productivity, and response timelines to achieve defined service level agreements (SLAs). · Supervise telecommunication systems and CRM tools to ensure uninterrupted operations (e.g., TATA Tele, CRM, lead tracking systems). Team Leadership & Performance Management · Recruit, train, and lead a team of Internal executives and team leads. · Set KPIs for the team and conduct regular performance reviews and feedback sessions. · Motivate the team through coaching, recognition, and professional development to meet conversion and service goals. · Maintain shift rosters and ensure optimal staffing for business continuity. Customer Service and Complaint Resolution · Oversee effective handling of customer queries, escalations, and complaints in a courteous and timely manner. · Coordinate with internal departments such as Sales, Operations, and Technical Support to resolve issues efficiently. · Implement and track customer satisfaction surveys and service feedback initiatives. Sales Support and Lead Management · Collaborate with the internal sales and marketing teams to align call campaigns with ongoing promotions and lead generation goals. · Ensure timely follow-up of leads, qualification of prospects, and escalation of high-potential customers to the sales team. · Track and analyse lead lifecycle performance, conversion ratios, and revenue influence. Reporting and Data Analysis · Generate daily, weekly, and monthly reports on call volumes, lead status, agent performance, and customer feedback. · Leverage CRM and call data to derive insights and recommend process improvements. Compliance and Quality Control · Ensure compliance with company policies, data privacy laws, and regulatory requirements during all customer interactions. · Conduct periodic quality audits and call evaluations to uphold service standards and identify training needs. Process Optimization and Technology Adoption · Recommend improvements to workflows, scripts, and tools to enhance Internal sales team efficiency and customer experience. · Stay updated with the latest industry tools and integrate automation or AI-enabled support where applicable. Candidate Requirements:Qualifications: · Bachelor’s degree in Business Administration, Management, Communications, or a related field. · Minimum 5 years of experience in a Internal Sales leadership role, preferably in solar, renewable energy, telecom, or utility services . Skills and Attributes: · Strong leadership, communication, and interpersonal skills. · Fluency in Gujarati, Hindi, and English is essential. · Proficient in CRM systems, Microsoft Office, Google Workspace software. · Goal-oriented, analytical, and capable of handling high-pressure situations. · Knowledge of solar products, net metering, and regulatory procedures is a strong advantage. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Language: English (Required) Work Location: In person

*Designation-Executive/Team Lead in CRM for Client Servicing for Big Corporate Job Location: Vadodara, Plant location Industry-TPA Company or Health Insurance will only be preferred Job Description: Key Responsibilities: 1 . Management and Retention of Top corporate with Helpdesk. 2. Reports on top corporate/insurance companies/brokers to be reviewed if required 3. Cashless and Claims settlement 4.Endorsement and Enrolment of Member 5. Oversee timely submission of MIS reports 6. Relationship with HO for claims, Preauth and related functions. 7.Employee Benefits 9. Responsible of retention of Business 10.Regular interaction with the team 11.Handling escalation from the team. 12.Periodic review of the team and feedback to be shared with the team. Experience required: Experience: 2-5 years of experience in Customer Service or Client Relationship roles in Helpdesk Personal Attributes and Competencies: Strong verbal, written, presentation skills. Strong analytical and problem-solving skills. Interested Candidate can connect -09971006988 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹28,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Job Description The General Manager – Operations is responsible for ensuring uninterrupted and cost-effective execution of rig operations by coordinating between the head office, rig sites, and client teams. The primary focus is on minimizing downtime, ensuring manpower and material availability, maintaining contractual compliance, and proactively engaging with clients for smooth operations Key Responsibilities Cross-Functional Coordination • Ensure seamless communication between the office, rig sites, and client teams. • Proactively align site operations with management directives and client expectations. 2. Minimize Downtime & Maintain Operational Continuity • Monitor rig-wise operational performance and intervene to prevent or reduce downtime. • Resolve issues promptly to maintain maximum rig uptime. 3. Manpower Management • Ensure deployment of manpower as per contract and shift requirements across all rigs. • Prevent absenteeism through strong follow-up and coordination with HR. • Ensure adequate backup and skilled personnel availability at all times. 4. Material Indenting & Root Cause Justification • Review and approve all indenting requests raised from site. • Ensure proper justification for indents through root cause analysis of material failure or incorrect usage. • Coordinate with purchase and store teams to streamline procurement based on priority and cost-efficiency. 5. Preventive Maintenance Oversight • Monitor preventive maintenance schedules and ensure adherence at site. • Liaise with maintenance and engineering teams to reduce unplanned breakdowns. • Ensure critical spares are available to support rig operations. 6. Client Liaison & Coordination • Regularly interact with client representatives to ensure alignment on field operations. • Attend site visits, reviews, and audits to maintain positive working relationships and address concerns. • Represent the company in formal and informal client meetings. 7. Contractual Compliance & Operational Reporting • Ensure compliance with key commercial and technical clauses of all active contracts. • Oversee preparation and timely submission of daily reports, performance metrics, and client deliverables. • Monitor KPIs and generate periodic MIS for internal management and external review. 8. Cost & Efficiency Control • Drive cost optimization across fuel, logistics, manpower, and maintenance. • Track rig performance and identify inefficiencies and areas for improvement. • Support budget preparation and cost control initiatives. 9. Emergency Response & Escalation Handling • Act as the first point of escalation for critical on-site issues or client complaints. • Lead coordination during emergencies, including equipment failure, accidents, or shutdown situations. • Ensure timely and accurate incident reporting. 10. HSE & Regulatory Compliance • Ensure strict adherence to Health, Safety, and Environmental norms across all operations. • Promote a culture of safety, training, and compliance among site teams. 11. Any Other Duties • Perform any other responsibilities as assigned by the Directors in line with strategic and operational needs of the organization. Job Types: Full-time, Permanent Pay: ₹2,100,000.00 - ₹2,400,000.00 per year Benefits: Paid time off Ability to commute/relocate: Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Operations management: 5 years (Preferred) Oil & gas: 3 years (Preferred) Location: Thaltej, Ahmedabad, Gujarat (Preferred) Work Location: In person

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager (Team Manager), Talent Acquisition & Integration This role requires overseeing high-volume, time-zone-sensitive hiring operations across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce. Responsibilities 1. Leadership & Team Management o Lead a cross-functional delivery team of 20–40 staff, including recruitment coordinators, sourcing analysts, and reporting specialists. o Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans. o Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones. o Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards. o Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment. o Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions 2. Strategic Talent Acquisition Leadership: o Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies. (Ex: - vendor cost optimization, sourcing channel optimization, etc.) o Lead large-scale, complex hiring initiatives including senior leadership and niche skill roles. o Anticipate future talent needs and design proactive sourcing and engagement plans. o Drive employer branding initiatives by tracking the success to attract top talent in the competitive market. o Oversee the delivery of job requisition posting, candidate scheduling, pipeline tracking, and offer documentation through ATS tools (e.g., Workday, SuccessFactors, Avature, Taleo, etc). o Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness. o Demonstrate hands-on proficiency in at least one leading ATS/ Onboarding platform such as Workday, SuccessFactors, Avature, Taleo, etc. o Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics. o Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation. o Handle exceptions and escalations 3. Stakeholder Management: o Act as the escalation point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs. o Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance. o Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design. o Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans. 4. Reporting & Process Excellence o Oversee recruitment and onboarding process frameworks ensuring efficiency, compliance, and scalability. o Champion continuous improvement initiatives leveraging data analytics, automation, AI & Agentic AI and best practices. o Implement cutting-edge recruitment technologies and tools to enhance candidate sourcing and experience. o Monitor and analyse key recruitment and onboarding metrics to identify trends and drive actionable improvements. 5. Risk, Compliance & Audit Readiness o Ensure strict adherence to all relevant labour laws, corporate policies, and audit requirements across recruitment and onboarding activities. o Lead periodic internal reviews, documentation audits, and risk assessments for onboarding and hiring processes. o Address audit gaps and implement preventive controls across high-risk areas (e.g., delayed background verifications or pre-employment checks, data access, offer issuance). Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Business, or a related field. 10 - 12 years of experience in recruitment or talent acquisition, with minimum 3+ years in leadership role. Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment. Expertise in talent acquisition strategy, workforce planning, employer branding, and recruitment technology. Proficient with ATS (SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory Experience in ticketing tool like Service Now, Zendesk, etc is preferrable Excellent verbal and written communication skills Willingness to work 5 days from office in client specific shift. Preferred Qualifications/ Skills Proven track record in managing large-scale hiring projects. Certifications in leadership or advanced recruitment practices. Prior experience managing international clients or matrixed teams supporting global hiring and onboarding preferred. Strategic thinking and problem-solving capabilities. Exceptional leadership and stakeholder engagement skills. Strong proficiency in recruitment analytics and reporting tools. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Senior Manager Primary Location India-Noida Schedule Full-time Education Level Master's / Equivalent Job Posting Aug 12, 2025, 4:58:00 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Specialist Qualifications: BCom/CA Inter Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The selected persons should be willing to perform such projects / tasks which provides them an overview of the work in the General Accounting services area for Manufacturing business. Identified individuals should understand the client business, technology, process details and procedures. Typically, a resource would assist business units of client in performing and reviewing scheduled payments to various trade vendors related to Manufacturing purchases. This includes verification, reconciliation, accurate pricing and adherence to company policies, especially as they relate to Trade Payables. Trade Payable analysts are expected to support and educate all related departments on any required information needed to improve the flow of the accounts payable process to comply with period close schedules. The Trade Payable Analysts supports the company goals by focusing on personal accountability, customer service and work efficiency. Proactively recognize and solve poorly defined problems, maintain an awareness of the client s business, leading communication with client for his/her delivery scope. Resource will also be responsible for managing delivery teams Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for? We are looking for individuals who have the following skillset: • Commerce Graduate/Chartered Accountant/ICWA/CS with 8 - 10 years of experience in Account Payables domain, preferably for Manufacturing business • Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment • Experience working with SAP, Salesforce, Service Now preferred • Good understanding and experience of executing / leading process transformation actions Core Competencies • Experience in Trade AP domain, preferably for Manufacturing business • Proven experience of leading operations teams • Detail oriented and able to handle multiple tasks or projects simultaneously. • Should have sound knowledge of PTP processes like Invoice Processing, Payments, Account Payables Reconciliations, • Proven experience in managing clients • Strong verbal and written communication skills • Proficient in driving process transformation actions • Proficient at problem solving and analyzing data Roles and Responsibilities: In this role, you are required to fulfil below responsibilities: - • Interaction with key stakeholders regarding invoicing and payment • Reconciliation of vendor statements to invoices in Accounts Payable system • Work with project teams and key internal stakeholders to continue implementation of electronic invoicing and payment process • Research invoices, payments, pricing and quantity issues as requested • Follow company and department policies and procedures • Accurate filing to ensure compliance of routine testing and audits • Support team involvement and attend routine team meetings • Review and posting of correction journals (if needed) • Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls. • Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions. • Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients • Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions. • Ensure that the SLAs and Operations metrics are met • Guide, support, and work with other team leaders & team members • Mentor team members • Prepare review reports for clients and internal management • Manage governance and escalation with client stakeholders. • Share feedbacks and execute performance management actions • Execution of backup planning for all service delivery actions • Facilitate quality checks for the work performed by the team members • Participation in performance review/governance discussions with client • Managing mid size teams (15-20 FTEs) BCom,CA Inter

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: The CSM-II is a client-facing role responsible for the overall health and operational success of assigned accounts. This includes managing day-to-day client interactions, ensuring service excellence, and driving operational efficiency across multiple functions. What you’ll do as the (Client Success Manager -II ) Account Management: Own daily client communications, meetings, and relationship health, ensuring consistent service delivery and satisfaction. Pricing & Catalog Management: Partner with OEMs and Pricing Desk to maintain accurate pricing and manage client-specific catalogs across platforms like Ariba and Coupa. Inventory Management: Oversee run-rate inventory, stock standards, and aging control in collaboration with Demand Planning and Sales. Returns Management: Manage the full return lifecycle, promoting Customer-Owned Product (COP) returns where applicable to streamline processes. Escalation Handling: Act as the first point of contact for client escalations, ensuring resolution through documented plans and cross-functional coordination. Task & Email Management: Track tasks via ZonesAssist and maintain timely, professional communication; log issues per SOP. Back-up Account Management: Provide seamless coverage during AM absences, maintaining service continuity. Documentation: Maintain up-to-date SOPs and client-specific documentation for supported accounts. Client Enablement: Drive adoption of Zones digital platforms and support operational reviews to enhance client experience. Pool Coverage Responsibilities (Healthcare, Mid-Market, Public Sector): Order Fulfillment: Create accurate quotes/orders, meet SLAs, and proactively communicate order status. Relationship Building: Foster strong client relationships through daily engagement and transparent updates. Customer Service: Deliver 5-star service by addressing operational needs and providing timely reporting. Sourcing: Manage sourcing, pricing, off-catalog requests, and inventory allocations. Open Orders Management: Monitor and expedite open orders, resolve delays, and manage EOL scenarios. Compliance: Ensure adherence to Zones and client policies through accurate documentation and process improvements. Additional Focus Areas: Proactively engage clients, collaborate cross-functionally, and drive continuous improvement in service delivery. What you will bring to the team: Exposure – Medium to large scale projects Experience – Minimum 5 years Education – Graduation in any discipline Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Company Description SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. Job Description What you will do Incident Management: Receive and log incident reports from internal and external customers. Analyze and resolve technical issues promptly and efficiently. Escalation Management Escalate incidents as necessary, ensuring timely resolution. Support Incident Management team for managing/driving Out of hours incidents. Customer Support: Provide excellent customer service, establishing rapport with users and stakeholders. Keep customers informed of incident progress and resolution timelines. Demonstrate effective communication skills, both written and verbal. Technical Expertise: Utilize hands-on experience with ITSM tools for incident tracking and resolution. Manipulate and analyze data to identify trends and patterns. Collaborate with technical teams to troubleshoot and resolve complex issues. Documentation: Prepare clear and concise documentation for incident reports and resolutions. Create user-friendly guides and knowledge base articles. : Communication and Collaboration Communicate technical concepts in user-friendly language. Collaborate with cross-functional teams to address and resolve technical issues. Participate in team meetings and contribute to continuous improvement initiatives. Process Management: Follow established processes and procedures for incident resolution. Identify opportunities for process improvement and suggest enhancements. Customer Relationship Management: Build and maintain strong customer relationships. Proactively identify and address customer needs and concerns. Organizational Skills: Prioritize and manage multiple requests in a fast-paced environment. Pay strong attention to detail in all aspects of work. Flexibility and Shift Work : Willingness to work in a flexible schedule, including shifts. Ability to adapt to changing work patterns and demands. Self-Motivation: Work independently with minimal supervision. Demonstrate a proactive and results-oriented approach. Minimum Qualifications 2-4 years of experience as a Service Desk Analyst ITIL V3/V4 certification Flexible to work in 24x7 environment Excellent communication skills (written & verbal) Hands-on experience with ITSM tools Strong attention to detail Excellent Microsoft Office 365(Excel, Power Point, etc) Power Automate and Power BI skills Event and Alerts Management Data manipulation and analytical skills Preferred Qualification Ability to work without daily management supervision Team player with a positive 'can-do' attitude Strong organizational skills and ability to prioritize Willingness to work in a flexible work pattern and shifts Self-motivated with a commitment to achieving results. Additional Information Flexible to work in a 24x7 environment Dedicated UK Business hours shift Secondary Location: Noida Campus At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Sr Analyst/Team Lead, Talent Acquisition & Integration This role includes oversight of operational delivery across job posting, interview coordination, offer processing, document verification, background checks, and pre-joining engagement. You will also act as the first escalation point, ensure SLA adherence, and lead a small team of analysts in delivering process excellence and candidate experience. Responsibilities 1. Recruitment & Talent Acquisition: o Manage full recruitment lifecycle: sourcing, screening and basic reporting around the status update, recruitment funnel, success ratio. o Develop and implement recruitment talent strategies for sourcing to meet business needs. o Collaborate with client to understand workforce needs and role requirements. o Develop sourcing strategies leveraging job portals, social media, referrals, and headhunting techniques. o Ensure smooth execution of interview scheduling, job postings, candidate communications, and offer process support across high-volume roles. o Manage offer letters, salary discussions, and joining formalities as per policies. o Drive process improvements, SOP development, and adherence to SLAs, quality standards, and compliance. 2. Onboarding Process Management: o Supervise pre-joining formalities, including document collection, verification, and background check initiation. o Coordinate with third-party vendors and internal teams for pre-employment check status tracking, escalations, and closure. o Ensure onboarding platform updates (Workday, SuccessFactors, Taleo or similar) and Day 1 readiness, including employee ID creation and system access. o Ensure compliance with onboarding checklists, SLAs, and documentation standards. 3. Stakeholder Management: o Act as the operational interface for client-side HR and TA partners; participate in status calls and share trackers/reports. o Manage exceptions or high-priority cases (e.g., leadership hires, delayed Background Verification or Pre employment checks, joining reschedules) and follow through to resolution. o Communicate proactively with candidates and hiring managers on updates or required actions. 4. Reporting & Process Excellence: o Track recruitment and onboarding KPIs such as time-to-fill, quality of hire, and candidate satisfaction. o Prepare regular reports and provide actionable insights to stakeholders. o Identify and implement process improvements to enhance recruitment efficiency and candidate experience. Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Business, or a related field. 3 -5 years of experience in recruitment or talent acquisition, with minimum 1 year in management role. Expertise in talent acquisition strategies, sourcing, and onboarding best practices. Proficient with ATS (SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory Experience in ticketing tool like Service Now, Zendesk, etc is preferrable Proficiency in MS Excel (e.g., VLOOKUP, filters, tracker management) and MS Outlook for daily operations. Excellent verbal and written communication skills Willingness to work 5 days from office in client specific shift. Preferred Qualifications/ Skills Certification in recruitment or talent acquisition. Proven experience in managing high-volume hiring and strategic roles Strong leadership and coaching abilities. Analytical mindset with problem-solving skills Should be process oriented Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 12, 2025, 5:19:15 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Analyst/Team Lead, HR Service Management This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles, managing content, and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management, operational support, and fostering collaboration across HR and business functions. Responsibilities 1. Team Leadership: Lead a team of analysts, ensuring timely and accurate processing. Monitor team performance and provide coaching to enhance efficiency. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 2. Knowledge Management: Create, update, and maintain HR Knowledge Articles in accordance with policy changes. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 3. Employee Support: Respond to employee queries in line with defined SOPs, HR policies, and service guidelines. Escalate and assign requests to appropriate teams based on the escalation matrix and rules. Proactively communicate with requestors when delays in resolution occur. Support HR transactions not initiated through self-service channels. 4. Communication & Engagement: Coordinate and manage internal HR communications. Analyse trends and provide insights to improve operations. Support communication planning and execution for critical HR events (e.g., Open Enrolment, Policy Changes). Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Operations, Management or a related field. 4-6 years of HR Service Management experience, with at least 1 year in a supervisory role. Advanced proficiency in Workday software, Ticketing tool (ServiceNow) and reporting tools. Five Days working from Office Preferred Qualifications/ Skills Certification in HR management or HR operations. Experience in process improvement and automation. Preference of an understanding of Workday module Key Skills and Attributes: Leadership and team management skills. Analytical mindset with attention to detail. Strong communication and stakeholder management abilities. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 12, 2025, 5:54:36 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Analyst/Team Lead, HR Service Management This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles, managing content, and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management, operational support, and fostering collaboration across HR and business functions. Responsibilities 1. Team Leadership: Lead a team of analysts, ensuring timely and accurate processing. Monitor team performance and provide coaching to enhance efficiency. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 2. Knowledge Management: Create, update, and maintain HR Knowledge Articles in accordance with policy changes. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 3. Employee Support: Respond to employee queries in line with defined SOPs, HR policies, and service guidelines. Escalate and assign requests to appropriate teams based on the escalation matrix and rules. Proactively communicate with requestors when delays in resolution occur. Support HR transactions not initiated through self-service channels. 4. Communication & Engagement: Coordinate and manage internal HR communications. Analyse trends and provide insights to improve operations. Support communication planning and execution for critical HR events (e.g., Open Enrolment, Policy Changes). Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Operations, Management or a related field. 4-6 years of HR Service Management experience, with at least 1 year in a supervisory role. Advanced proficiency in Workday software, Ticketing tool (ServiceNow) and reporting tools. Five Days working from Office Preferred Qualifications/ Skills Certification in HR management or HR operations. Experience in process improvement and automation. Preference of an understanding of Workday module Key Skills and Attributes: Leadership and team management skills. Analytical mindset with attention to detail. Strong communication and stakeholder management abilities. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Management Trainee Primary Location India-Noida Schedule Full-time Education Level Master's / Equivalent Job Posting Aug 12, 2025, 5:47:54 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Designation: - Service Desk Executive Location: - Noida (Hybrid) Preferred Qualification: - BCA Key Responsibilities: 1. Issue Logging & Tracking – Use ticketing systems to record and monitor incidents. 2. Escalation Management – Forward complex problems to higher-level support teams. 3. Knowledge Base Maintenance – Create and update help articles and FAQs. 4. User Satisfaction – Communicate effectively and follow up on resolved issues. 5. ITIL Best Practices – Apply frameworks for incident, problem, and change management Typical tasks of a help desk analyst include: Acting as a first point of contact for users and customers. Categorizing and recording queries Advising users on the appropriate course of action. Monitoring issues from start to resolution. Escalating unresolved problems to a higher level of support, if needed. Logging issues and resolutions, tracking trends Time management skills to multitask and adhere to SLAs. Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly. Communication skills to explain technical concepts in ways users can readily understand and for interacting with team members. Job Type: Full-time Pay: Up to ₹24,000.00 per month Benefits: Health insurance Provident Fund

Assistant Manager EXL/AM/1448482 Emerging Finance & AccountingNoida Posted On 11 Aug 2025 End Date 25 Sep 2025 Required Experience 4 - 8 Years Basic Section Number Of Positions 1 Band B1 Band Name Assistant Manager Cost Code 5816201 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 500000.0000 - 700000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Emerging Sub Group Emerging Business Unit Organization Emerging Finance & Accounting LOB Back Office SBU Operations Country India City Noida Center Noida-SEZ BPO Solutions Skills Skill ORDER TO CASH ACCOUNTS RECEIVABLE EMAIL MANAGEMENT ESCALATION MANAGEMENT Minimum Qualification B.COM Certification No data available Job Description Manage assigned customer accounts and ensure timely collections Monitor aging reports and follow up on overdue payments Negotiate payment terms and resolve disputes professionally Maintain accurate records of interactions and payment commitments Collaborate with internal teams (sales, finance, legal) to resolve issues Ensure compliance with company policies and regulatory guidelines Prepare periodic reports on collection performance and risk exposure Workflow Workflow Type Back Office

Scope Batch Monitoring Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Incident and problem management, change management, along with service requests within the SLA Proactively suggesting improvements and fixes for various issues (Technical, process and business related) Maintenance of Pre-production environment Patch Deployments, testing of patches in pre-production environments Purge activities, other regular maintenance activities Provide assistance with technical issues Produce reports for internal purpose and as per customer requirements Communicate with customers on resolution of various issues Work in shifts What Are We Looking For Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues. 2-4 years of relevant experience Willing to work in 24*7 support operations Good understanding of support processes (Incident, change, problem). Good communication and interpersonal skills What You’ll Do L2 Application Support Work on system improvements Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Description An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers. Key job responsibilities Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Liaises with other departments as required to resolve Seller’s issues and questions. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions. A day in the life As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Basic Qualifications Business proficient fluency in both written and verbal Spanish & English language. Education: Graduation or equivalent. Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times. Ability to compose a grammatically correct, concise and accurate written and verbal response. 12 months in a customer service environment, preferably within a contact center. Strong soft skills with the ability to effectively communicate for win-win solutions. Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace. Ability to maintain high levels of confidentiality and data security standards. Flexibility to work during bank holidays and peak period. History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with. Preferred Qualifications Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills. Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses. Teammate capable of learning and sharing knowledge in global environment. Demonstrate flexibility to work overtime hours as per business requirement. Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A3056643