35932 Escalation Jobs - Page 48

On-site Pune, Bangalore Posted on 2025-10-08 Job Description Core Responsibilities Provide first-line support for enterprise network infrastructure including routers, switches, firewalls, VPNs, and wireless access points. Monitor network performance, alerts, and events using tools like SolarWinds, PRTG, Nagios, and Cisco Prime to ensure optimal uptime. Perform initial L1 troubleshooting for WAN/LAN connectivity, VPN issues, hardware faults, and configuration errors. Escalate complex incidents to L2 engineers with proper log collection, preliminary diagnosis, and ticket documentation. Conduct basic configuration and connectivity tests on Cisco/Juniper/Fortinet/HP/Aruba devices under supervisi...

Principal Software Engineer Hyderabad, Telangana, India Date posted Oct 08, 2025 Job number 1891559 Work site 4 days / week in-office Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview We are part of the Windows Servicing and Delivery (WSD) organization in the Experiences + Devices (E+D) division. Our mission is to keep customers protected and productive by delivering a seamless and timely servicing experience across supported and future versions of Windows. The Customer Focused Engineering (CFE) team within WSD is seeking highly motivated Principal Software Engineer s to support this mission. In t...

DESCRIPTION re you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you. We are looking out for candidates for Catalog Assistant (FTC – Contract Role) In this role, you will be responsible for working closely with Brands/Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program an...

Skill required: Marketing Operations - Operations Management Designation: Marketing Engagement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries...

Key Responsibilities: Team Leadership: Day-to-day management of Delivery Office team. Lead, manage and motivate a virtual team across multiple geographic locations, communicating Delivery Portfolio updates, and ensuring all team members take accountability for delivering agreed outcomes. Motivate, mentor, coach and encourage team members to work to their full potential. Create a culture of continuous improvement, manage and drive the implementation of the continuous improvement plan of the standards, methods, processes, training and knowledge management within the scope of the Delivery Office. Engagement with Group: Manage relationship and engagement with Group on Group-led services to the D...

Job description: Project Role : Service Desk Agent Project Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Work Experience : 1 year to 2 years Work location : Chennai Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical ...

Job description: Project Role : Service Desk Agent Project Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Work Experience : 1 year to 2 years Work location : Chennai Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical ...

Description About the Job : We are seeking a highly experienced, proactive, and technically skilled Senior Network Engineer with 8-10 years of relevant experience to serve as a key technical leader in the design, implementation, and maintenance of our organization's robust network infrastructure. This role demands deep expertise across traditional and cloud networking domains. You will be responsible for ensuring the security, efficiency, scalability, and high availability of all network services (LAN/WAN, data center, cloud, and wireless). The successful candidate will drive architectural decisions, mentor junior staff, and continuously optimize our network performance to support rapid busi...

Position : Capability Lead Location : Hyderabad, Bangalore or Chennai As part of the leadership team for Data business, the role will be responsible for building and growing the Snowflake data platform capability within the organization. This role will drive technical leadership, solution development, and delivery excellence for Snowflake-based data solutions. The Individual Will Work Closely With Clients, Delivery Teams, Alliance Partners, And Internal Stakeholders To Develop Snowflake Offerings, Build Talent, And Ensure Successful Project Of Responsibility And Capability Development. Job Description Develop and enhance Snowflake-based data platform offerings and accelerators. Define best p...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees wi...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees wi...

Skills: ITIL, Network Monitoring, Team Leadership, Solarwinds, HPE OpsRamp, Manage Engine, Monitoring Tools Administration, Root Cause Analysis, Job Title : Team Lead Job Purpose: The 24x7 IT Infrastructure Monitoring Team Lead is responsible for overseeing the continuous monitoring of critical IT systems, ensuring high availability, performance, and security across infrastructure components. This role demands strong leadership, technical expertise, and operational discipline to manage a team of monitoring analysts working in rotational shifts. Experience: 5+ years of experience in IT infrastructure monitoring (Such as HPE OpsRamp, SolarWinds, Manage Engine, etc.), with at least 2 years in a...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees wi...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees wi...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees wi...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees wi...

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Position Summary The Telecom Manager will lead and manage the Telecom Operations team responsible for supporting and optimizing enterprise and client network infrastruct...

Basic Understanding on BPO Dialer like Aspect, Convex, Genesis. Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation and configuration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users. Call logging & follow-up action with the principal Vendors (HP, Dell, and others) for warranty related incidents keeping helpdesk informed. Supporting users by providing a timely and clear indication of the nature of the problem...

Role Overview: As an Application Specialist, you are the operational backbone of the Study Abroad Division. You will ensure that every student’s journey — from post-counselling to receiving an Unconditional Offer Letter (UOL) — is handled with precision, empathy, and accountability. This is a mission-critical role requiring a blend of process discipline, proactive communication, and unwavering ownership. Key Responsibilities: 1. Application Management & Documentation: Handle the end-to-end university application process for assigned students post-counselling. Collect, verify, and organize all required academic and financial documents from students/parents. Ensure accuracy and completeness be...

Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Yamanur HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME) Email: yamanurappa.kuri@teleperformancedibs.com Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for o...

Knowledge And Skills Required Communication Skills:  Excellent Communication Skills In English (Verbal And Written)  Respond To Customer Queries In A Timely And Accurate Way, Via Phone And Chat.  Resolving Customer Queries At The First Point Of Contact.  Adhere To Internal Policies To Ensure Compliance With Legal Parameters As Well As Company Policies And Procedures.  Recording And Updating Customer Information Via The Organization's Internal Systems. Customer Focus:  Excellent Customer Service Skills, Including Maintaining Focus On The Customer Issue In A Fast-Paced Environment  Ability To Empathize With And Prioritize Customer Needs  Demonstrates Conflict Resolution, Negotiation, A...

The Applications Development Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to establish and implement new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: Manage a team of Applications Development professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, training and development, hiring and disciplinary actions) as well as act as an advisor or coach to mid-level developers and analy...

The Securities & Derivatives Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions. Responsibilities: Execute securities transaction processing related to Securities Clearance Settlement and Derivative Operations Formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire...

The Loan Doc & Proc Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in perform assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to au...

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role. Responsibilities: Perform analysis on effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes. Be involved in the enhancements focused on increasing efficiency and reducing risk. He...