20444 Escalation Jobs - Page 47

DESCRIPTION Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization’s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. Coordinate with outsourced sites on SL management over 24x7 bridge and keep the WFM team update through SharePoint notes. Work on real-time tickets related to schedule change request, non-production request and associate profile change request. Prepare and communicate daily handoff report to WFM leadership team on SL performance. Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained. Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. BASIC QUALIFICATIONS 2+ years, experience in an English contact center environment Previous experience as a Workforce management RTA Excellent analytical and mathematical skills. Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers PREFERRED QUALIFICATIONS Proven expertise knowledge with NICE IEX Advanced skills using Microsoft Excel in a business environment Ability to prioritize and meet tight deadlines Analytical with attention to detail Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

General Information Locations : Hyderabad, Telangana, India Role ID 210100 Worker Type Regular Employee Studio/Department People Experience & Workplaces Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Job Description Role: People P artnerships Lead Location: Hyderabad At EA, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together great people that combine creativity, technology, and expertise to deliver new ways to play. EA is driving the next revolution in games. Connect your future to ours. Inspire. Dream. Play. Our People Practice Partners are passionate about delivering simple and awesome people experiences while delivering programs and support in meaningful and efficient ways. You will connect with employees, support people managers, champion team effectiveness and engagement, planning and providing people programmes and being a cultural steward for EA. You will join the People Partnerships team, based in Hyderabad, and reporting to the People Partnerships Director in India. Responsibilities: Administration & Collaboration: Builds and administers where appropriate, locally compliant people processes and procedures in partnership with EA global COE's. (People Operations, People Relations, Talent Acquisition, Talent Mobility, Compensation, Payroll, Benefits, Learning & Development, etc.) May represent EA to local authorities or government agencies regarding employment matters. Coaching: Coaches management and employees on development and career planning to meet talent goals. Collaborates with People Experiences and business teams to build leadership capability and achieve key business outcomes.Influences leaders on the importance of continuous performance coaching and effective communication. Talent Enablement: Facilitates employee and leader development through talent management activities that foster a high-performance workforce aligned with organizational goals. Collaborates with COEs, managers, and leaders to drive talent development and manage programs like Performance Management, Talent Planning, and Focal. Defines role evaluations and talent requirements to enhance hiring, support internal mobility, and promote career growth. Insights & Analytics: Proactively utilizes technology to increase the impact of PE and to prepare the organization to adopt digital practices. Analyzes, interprets, and communicates people data to derive actionable insights, inform decision-making, and inform practices to achieve strategic business objectives. Business Acumen : Understands the business context, balancing employee, leader, and business needs within the cultural landscape. Analyzes client and regional business dynamics, including industry trends. Applies insights to address business challenges and shares relevant ideas. Continuously improves domain knowledge by researching emerging trends Program Delivery: Locally delivers core PE programs within defined timelines and acts as point of escalation for local managers with questions. Change Management: Partners with site leadership and global COE partners to assess change readiness for People initiatives, provides localization input, and collaborates to arrive at solutions that drive adoption. Team player: Be prepared to assist your colleagues in any way required! You must be organised, compassionate and prepared to make the team successful. Qualifications: Master’s degree in a relevant field combined with five to eight years of progressive success as an HRBP/People partner. Proven experience managing and implementing complex HR programs and/or initiatives across the business/regions. Analytical mindset with proven experience using data and data-driven insights to support the business. Works independently on diverse issues requiring analysis, good judgment, and creative solutions, while involving senior stakeholders on complex matters to ensure optimal outcomes. Proven subject matter expertise, with demonstrated experience in coaching and development, change management, and overall talent management. Strong change management skills - comfortable with ambiguity and constant change, able to methodically work through complex problems, set priorities, and execute on commitments. Strong project management and delivery experience; facilitating high-impact talent programs across the business. Good understanding of local employment law combined with the ability to gain a high-level understanding of regional employment customs and practices. A passion for creating healthy organizations, driving transformation, and helping culture be a competitive advantage. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks. The ideal candidate will ensure that standards and processes are followed to provide effective customer service and meet requirements, and serve as the service-desk liaison to major business-impacting initiatives. As Assistant Manager of Global Service Desk, You Will… Manage the day to day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations providing phone, email, and live chat support in line with the agreed SLAs Provide and manage service delivery best practices for managing tickets and client expectations Monitor metrics to ensure continual improvement on all processes, as well as identify problem trends to reduce future service incidents Oversee and manage team schedules, resource capacity for each shift balancing time-offs and preventing burnouts Develop SLA and OLAs to set expectations and measure performance of GSD Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality Owner of key measurements, KPIs, and Service Levels for SD services Responsible for ensuring all KPis and Metrics are measured and adhered to Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly and as needed meetings Process and drive incident deep dive sessions to identify gaps and develop strategies for improvement Ensure that the Service Desk is resourced, with blended employee and flexible resources, to meet the day to day and project demands Responsible for mentoring and coaching the GSD leads and teams with their individual career plans Must be delivery focused and able to direct their team to deliver SLAs that enable the business to meet its objectives Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and discuss successes/challenges Conduct annual performance evaluations for all direct reports Maintain a close working relationship with internal and external stakeholders to meet SLAs Plan, coordinate, and work on ad-hoc projects for GSD as and when required As Assistant Manager of Global Service Desk, You Have… Full time Technical Graduate or relevant graduates preferred ITIL Certified (Desired) Additional technical certifications would be a plus Overall 10+ years of experience in IT service management 5 + years of experience working in Service Desk under various Roles 3+ years of relevant experience in managing IT Helpdesk Operations or Technical Service Desk Understanding of process, delivery and operations management Subject matter expert in ITIL v3 or V4 service management with proven background in various technical disciplines and technologies Must have exceptional written and oral communication skills Technical awareness with hands-on knowledge and experience on various technologies that touch GSD Positive attitude towards solving customer problems The ability to accurately prioritize tasks and accomplish them in a timely fashion The ability to review various processes and procedures and improve them and keep them up to date at regular intervals Self-motivated and able to work in a fast paced environment The ability to think and act independently Strong analytical and problem solving skills. Strong relationship-building skills, can network and work well with remote stakeholders Excellent reporting and presentation skills Must have an eye for details and fine prints Must have good logical probing, understanding and troubleshooting skills

Description JOB SUMMARY: The Division Head - Industrial Doors will be a strategic leader responsible for the overall profitability, growth, and operational excellence of the Industrial Door division. This role encompasses leading sales, marketing, operations (installation & service), project management, and potentially manufacturing/assembly for a diverse range of industrial door products (e.g., high-speed doors, sectional doors, rolling shutters, hangar doors, dock levellers, fire-rated doors). The successful candidate will drive market share expansion, ensure exceptional customer satisfaction, optimize operational efficiency, and develop a high-performing team. KEY DUTIES & RESPONSIBILITIES: Strategic Leadership & Business Growth: * Develop and execute a comprehensive strategic plan for the Industrial Door division, aligned with the company's overall business objectives. * Identify new market opportunities, product segments, and customer verticals to drive revenue growth and market share expansion. * Conduct market research and competitive analysis to stay abreast of industry trends, technologies, and competitor activities. * Set ambitious but achievable sales targets and develop strategies to meet and exceed them. * Drive innovation in product offerings and service delivery to maintain a competitive edge. Sales & Marketing Management: * Oversee and guide the sales team in identifying, nurturing, and closing large industrial door projects. * Develop and implement effective sales strategies, pricing policies, and promotional activities. * Build and maintain strong relationships with key clients, consultants, architects, contractors, and channel partners. * Represent the company at industry events, trade shows, and conferences. * Develop compelling marketing collateral and sales tools. Operations & Project Management: *Ensure efficient and timely execution of industrial door projects, from order to installation and commissioning. *Optimize installation processes, ensuring adherence to safety standards and quality benchmarks. *Oversee the service and maintenance operations, focusing on maximizing uptime and customer satisfaction. *Implement robust project management methodologies to control costs, timelines, and quality. *Manage inventory of spare parts and components to support service and installation needs. Financial Management & P&L Responsibility: * Full P&L responsibility for the Industrial Door division. * Develop and manage the division's budget, ensuring cost control and optimal resource allocation. * Monitor financial performance, analyse variances, and implement corrective actions as needed. * Drive profitability through effective pricing, cost management, and operational efficienc y. Team Leadership & Development: * Recruit, train, mentor, and motivate a high-performing team across sales, service, and project management. * Foster a culture of accountability, collaboration, and continuous improvement. * Conduct performance reviews and provide constructive feedback to team members. * Develop individual and team capabilities through ongoing training and development programs. Customer Relationship Management: * Ensure high levels of customer satisfaction through proactive communication and effective resolution of issues. * Develop and implement strategies to enhance customer loyalty and repeat business. * Act as an escalation point for critical customer concerns. Compliance & Safety: * Ensure all divisional activities comply with relevant industry standards, regulations, and company policies. * Promote and enforce a strong safety culture within the division, particularly concerning installation and service activities. CAREER OPPORTUNITIES/GROWTH: Next level FUNCTIONAL COMPETENCIES: Excellent market knowledge Strategic Planner Leadership Skills Integrity, Initiative & Self driven QUALIFICATION: Diploma/Engineering Graduate or MBA Marketing EXPERIENCE:  Minimum of 15-20 years of progressive experience in the industrial door, material handling, or a related industrial equipment industry.  At least 5-7 years in a senior leadership role with P&L responsibility, managing sales, operations, and service functions.  Proven track record of achieving aggressive sales targets and driving business growth.  Extensive experience in the Indian market for industrial products is essential Job Types: Full-time, Permanent Pay: From ₹306,764.94 per year Work Location: In person

DESCRIPTION Program Managers lead projects for cross-functional teams focused on the delivery of a new feature or services to amazon customers. They gather business requirements, document functional and technical specifications, identify appropriate technical processes needed, execute and manage large scale configurations through both manual and automated processes, assemble the right technology and business teams and develop the milestones and launch schedule to ensure timely and successful delivery of the new initiative for the expansion of amazon transportation network. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. They rely heavily on influence over authority to drive project deliverables. Excellent communication skills- both verbal and written as a Program Manager will be facilitating flow of information between internal and external stakeholders. Demonstrated ability to work in a team Proficiency in MS Office, Excel. Creative and analytical problem solver with a passion for operational excellence Should show high ownership and institute process improvements wherever needed Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools Must be able to handle escalations or variance in the information and provide resolutions to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. A natural curiosity and desire to learn. Demonstrated ability to own projects end-to-end and work on cross-functional teams BASIC QUALIFICATIONS 2+ years of program or project management experience PREFERRED QUALIFICATIONS Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad Project/Program/Product Management-Non-Tech

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. SUMMARY: The System Operations role provides knowledgeable expertise in diagnosing and troubleshooting banking system, gateway connectivity’s and system outages issues, for mission critical NCR ATLEOS global systems. The System Operator is responsible for actively monitoring the state of health of various platforms within the environment using the monitoring tools provided and reacting to alerts triggered by those systems. By liaising with the necessary vendor resources, IST Production Support, and the Information Systems department, this position is responsible for first level support of system outages. The System Operator is responsible for managing any general incidents and keeping internal and external resources informed of issues through to resolution, using NCR ATLEOS ticket tracking system and incident management processes configuration, and other specialized ATM software related activities. System Operations and IST Production Support Teams of the Information Systems Department, working closely with the Business Development, Switching Services and Operations groups, designs, develops, implements, and supports NCR ATLEOS mission-critical systems, ensuring that they are architecturally and systematically sound, following industry security and compliance guidelines. DUTIES & RESPONSIBILITIES: Monitor Postilion Switch Applications & mission critical systems to quickly identify issues and take appropriate action as per defined documented procedures. Document all events and actions taken in the Service Now platform. Provide incident management support according to defined procedures for items such as system outages including switch interfaces, banking system connections, communication circuit failures, settlement processing jobs and delivery of scheduled reports Provide incident related communications to customers and internal escalation points Accurate and detailed record keeping of all incidents in NCR ATLEOS systems Assistance with new and ongoing departmental projects as required, including development and refinement of operating procedures End of shift reporting to management Other duties as assigned DUTIES & RESPONSIBILITIES: Monitor Postilion Switch Applications & mission critical systems to quickly identify issues and take appropriate action as per defined documented procedures. Document all events and actions taken in the Service Now platform. Provide incident management support according to defined procedures for items such as system outages including switch interfaces, banking system connections, communication circuit failures, settlement processing jobs and delivery of scheduled reports Provide incident related communications to customers and internal escalation points Accurate and detailed record keeping of all incidents in NCR ATLEOS systems Assistance with new and ongoing departmental projects as required, including development and refinement of operating procedures End of shift reporting to management Other duties as assigned 7X24X365 work KNOWLEDGE, SKILLS & QUALIFICATIONS: Minimum two years providing first level technical support in a system operations environment for mission critical systems Working knowledge of telecommunications and networking protocols (TCP/IP) Working knowledge of client/server computing platforms Must be able to successfully pass all applicable background screening tests. Must have excellent communication skills, both written and oral. Must be able to work on night shift bases Working knowledge of ISO8583 message format an asset SYSTEMS INVOLVED: Microsoft Office Postilion Various monitoring platforms such as Splunk, SolarWinds, Cloudflare. Custom In-house monitoring tools. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Location Name: Pathanamthitta Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Job Information Date Opened 05/26/2025 Job Type Full time Industry Hospitality Work Experience 4-5 years City Hyderabad State/Province Telangana Country India Zip/Postal Code 500081 Job Description Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Requirements Bachelors in any degree, preferably Bachelor’s in Hotel Management. Good command over both written and spoken English. Keen eye for hygiene, cleanliness, grooming, health and safety. Excellent knowledge of food & beverage service. Well versed with Microsoft office such as Microsoft word, excel, PPT, etc.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Create, design, prepare and deliver legal and/or tax forms and information for use in various media platforms. About the Role: Designs tax and/or legal forms that comply with specifications and established forms guidelines. Develop dimensioned objects, scenarios, functions and scripts. Identify and resolve issues and errors and provide recommendations on enhancements. Test own work. About You: May provide input on improvement of processes and procedures to drive quality and efficiency. Maintains the integrity and completeness of work product. Identifies and resolves problems and initiates escalation of more complex issues. #LI-AD2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

JOB DESCRIPTION Welcome to JP Morgan Chase. Are you a compliance specialist, passionate about risk mitigation and safeguarding the financial institutions and customers from the financial crime ? You have found the right team. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. The GFCC Alert Triage position is part of the firm’s India AML Alert Triage team within AML Investigations. The Triage team dispositions alerts consistent with the Global AML Standards, provides an initial assessment of potential Money Laundering, Terrorist Financing as well as other nefarious activity and recommends alerts for escalation and further review or closure as false positives Responsibilities: Collect and document data, including: alerting activity, account information, transactional data, KYC information, politically exposed person (PEP) status, adverse media as well as counterparty and any other required information to assist in the investigation Review and analyze underlying data gathered opposite Anti-Money Laundering (AML), Terrorist Financing (TF), Human Trafficking and other red flags to assess whether the alert should be recommended for escalation or to be closed with no further action Fully document all alerts, including supporting data, analysis as well as escalation or close recommendation rationale within the case management system in a timely manner and consistent with the firm’s quality standards Build relationships with AML Investigations units and effectively communicate and transfer information for case investigations Collaborate with India and US colleagues to share processing and AML knowledge to enhance AML Investigation process flows Process work items in the order of priority and aligned with SLA priorities. Escalate issues in a timely manner and demonstrate courage and integrity by doing the right thing all the time. In conjunction with manager and consistent with overall department objectives, establish and execute on annual development goals. You would participate in special projects, quality improvement initiatives and other similar exercises Required qualifications, capabilities, and skills: Qualified graduate with 0 to 3 years of relevant experience in Global Financial Crime Compliance Familiarity with the firm's internal systems and processes or similar processes at other institutions, and proficiency in MS Office (Outlook/Word/Excel/PowerPoint) You are a self-starter, capable of working under minimum supervision, able to multi-task and meet deadlines in high-pressure environment You are a result-oriented team player with strong problem solving ability. You have exceptional research and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.) and develop well-reasoned recommendations and strong documentation skills to clearly articulate alert disposition You are adaptable to change and demonstrate strong interpersonal and verbal/written communication skills. You adhere to and standards, controls and policy. Preferred qualifications, capabilities, and skills: The following additional items will be considered but are not required for this role CAMS Certification ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm’s needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Virtual Supply Chain/Transportation Management

DESCRIPTION A Transportation Representative at ROW IB facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Representative at ROW IB works across Inbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment. Key job responsibilities A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. A day in the life Summary of Responsibilities Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements. About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, Hyderabad IND, TS, Virtual Supply Chain/Transportation Management

About this role: Wells Fargo is seeking an Intern Analyst In this role, you will: Participate in formal internship program and workshops for low complexity initiatives within Internship Program Review various assignments to become familiar with policies and procedures for which answers can be quickly obtained, related to low-to-medium risk tasks and deliverable Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 12 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate, Trust & Safety In this role, you will support customers in English via Chat, email, and other support tools. Responsibilities Provides prompt and efficient service to the client including the appropriate escalation of any issues. Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance. Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues Serve as an advocate for the user community Label content and flag for action Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures. Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role. Qualifications we seek in you! Minimum qualifications Diploma/Advanced/Higher/Graduate Diploma in any field. Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools Fresh graduate or candidate with experience in service support/related field Must be able to commit to 24 X 7 rotating shift Must be able to work on weekends and public holidays Flexibility to take on multiple tasks, problem-solving/critical thinking skills Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy Preferred qualifications Preferably with service support experience Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 11, 2025, 8:19:39 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Join Us as Customer Success Manager (CSM)! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored strategies, and be a trusted advisor to help our customers succeed, all while contributing to our mission of delivering exceptional customer experiences. This role will support our Maritime and APAC customer portfolio within our Transportation Line of Business. Why You’ll Love Working Here: As a Customer Success Manager at ORBCOMM, you’ll drive customer satisfaction, retention, and growth by proactively managing a portfolio of clients. Working either with a Business Development Manager or independently, you'll ensure customers realize the full value of our IoT solutions through onboarding, business reviews, and ongoing asset health monitoring. If you're passionate about delivering exceptional customer value and fostering long-term relationships, this is the perfect role for you! With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Hyderabad, India Office, while also enjoying the autonomy and comfort of remote work. What You’ll Do: Customer Retention & Growth: Drive retention by understanding customer needs, optimizing operations, and expanding adoption of ORBCOMM solutions. Customer Experience: Ensure high satisfaction and retention through exceptional service and strong relationships. Customer KPIs: Align solutions with customer KPIs to maximize product value and achieve business goals. Solution Success & ROI: Integrate ORBCOMM solutions to enhance efficiency and drive measurable results. Escalation Management: Manage case prioritization, customer remediation, and collaborate with support teams to resolve critical issues. Asset Health Analysis: Provide actionable insights from asset data to drive success. Business Reviews: Lead semi-annual reviews to assess performance, discuss roadmaps, and align on goals. NPS & Case Health: Monitor and improve customer satisfaction (NPS) and case management. Customer Training: Deliver product and software training to ensure customers fully utilize ORBCOMM solutions. Add-On Orders & Onboarding: Oversee incremental orders and ensure smooth onboarding of new devices. RMA Coordination: Manage product repair and replacement escalations to ensure quick turnaround. Who You Are: You’re self-driven and thrive in a collaborative environment, ready to take ownership of your work. If you have: Bachelor’s degree in business, Information Technology, or a related field. 5 to 7 years of experience in Customer Success, Account Management, or a similar customer-facing role. Mandarin language proficiency – Native or near-native fluency in speaking, reading, and writing is required to communicate effectively with Mandarin-speaking clients, partners, and stakeholders. Initiative-taking approach, capable of working both independently and collaboratively within a team. Strong experience collaborating with Customer Support and Activation Services teams to resolve escalated issues and support customer onboarding. Experience working in technology, telecommunications, or IoT preferred. Proficiency in Salesforce for CRM management and case management. Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) for effective customer communication and presentations. Excellent communication, problem-solving, critical thinking, and relationship management skills with diverse stakeholders. Exceptional organizational skills to manage multiple customer engagements and initiatives. Periodic Travel: Travel Requirements: Be prepared for periodic travel (estimated at 20-30%) to customer sites, industry events, and ORBCOMM offices as needed to support customer success initiatives and maintain strong customer relationships. On-Site Engagement: Conduct on-site visits to understand customer needs, provide training, and ensure the successful implementation of ORBCOMM solutions. Then we want to meet you! About Us: At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

JD we need resources to provide client service and support who can assist with improving our Payment API documentation when not directly assisting clients Client Service and Support Respond to Client Inquiries Monitor shared email box for client communication Initial response to client communication Answer basic questions, respond with documentation Identify inquiries for escalation Escalate to Payment Production Support Communicate updates and resolution to clients with documentation to meet assigned SLAs. Capture use case, documentation provided, documentation needed and resolution for use in further documentation Communicate Scheduled Outages Receive and track scheduled outages for Payment and Enterprise APIs, Payment Processing and Environments. Communicate scheduled outages meeting assigned SLAs to client. Communicate restoration of service when required to meet SLAs to client. Certificate registration Track certificate expiry and respond to requests from Onboarding Team for new certificates Communicate to clients Collect certificates from client Register with Cloud and Encryption Team Send Client Ids and other data to clients for onboarding and certificate replacement. Documentation Improve client facing API documentation Product/Developer Guides for Wires, ACH, EFT & Interac API Products Assist in transition of documentation to Developer Portal Collect and create use case documentation for Onboarding and Support roles Client communications Use case identification API Sandbox resources API Specification resources Document test cases Assist in transition of documentation and resources to CS&I support structure Assist Onboarding Technical Consultants Support Project Management Tasks Schedule meetings Create and distribute documents and meeting minutes Update tracking and project plans Update status of items in Jira Update confluence pages

Role Overview As an Area Project Manager (APM) at Masterbuilt Infrastructures, you will take complete ownership of project execution across multiple sites, ensuring smooth operations, effective communication, and adherence to quality, safety, and budget goals. You will serve as the central link between the Head Office and on-site operations, driving successful project outcomes. Key Responsibilities Take ownership of project execution across multiple sites within your assigned region. Coordinate between planning, procurement, design, client, and site teams. Act as the bridge between the Head Office and site operations to meet design, timeline, and budget goals. Prepare stage-wise plans in collaboration with the planning team; ensure site teams understand BOQ, DPC, drawings, and execution sequences. Oversee architectural designs and ensure proper on-site execution. Lead design review sessions and build planning meetings. Approve design specifications and justify material purchases. Conduct regular site inspections for quality, safety, and compliance. Monitor contractor performance, authorize invoices, and ensure timely work completion. Serve as the first point of contact for Site Engineers; guide them on technical, logistical, and reporting processes. Train and mentor Site Engineers to enhance performance. Coordinate with the Vendor Manager for timely material supply and labour deployment. Approve or recommend work orders based on site progress and planning. Manage client relationships through effective communication (written and in-person). Track client inputs and secure approvals for design changes or additional works. Escalate unresolved concerns as per the company’s escalation matrix. Ensure timely submission and review of Daily Progress Reports (DPR) and MIS updates. Maintain accurate documentation of site issues, approvals, and revisions. Support snag identification and closure before project handover. Qualifications Bachelor’s degree in Civil Engineering, Architecture, or related field (Master’s preferred). Minimum 5 years of experience in construction project management. Strong knowledge of project planning, budgeting, and quality control. Excellent leadership, communication, and problem-solving skills. Proficiency in MS Office, AutoCAD, and project management software. Willingness to travel extensively across project locations. Benefits Competitive salary package. Opportunities for career growth in a leading construction company. Exposure to high-profile residential and commercial projects. To Apply: Send your CV to hr@masterbuilt.in with the subject line Application – Area Project Manager . For queries, call: +91 7025551059 Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person Speak with the employer +91 7025551059

Job Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. As a DBA Director, you will co-lead our global DBA teams specializing in operational support of such platforms as Oracle, MSSQL, Postgres, MongoDB, Snowflake, and Databricks. As a critical requirement of this position, you will partner across all business units to assist with functional design, validation, and deployment of database solutions and technologies. The DBA Director will also partner closely with the other pillars of the IT organization to create secure automation of manual processes while also ensuring better stability and scalability of our backend database systems and associated processes. This role requires an experienced technically-minded leader that is looking to evolve and improve internal teams through continuous skill-building and facilitating camaraderie. This role requires deep technical knowledge of database technologies, processes, as well as knowledge and awareness of DB platforms leveraged by NIQ’s critical systems. The person will report to the Vice President of Enterprise Tools and Middleware. Responsibilities: Assist with management of teams consisting of technology professionals who engineer and globally support NIQ’s data services and platforms Participate in continuous improvement and promote team evolution and direction Partner with VP of Enterprise Tools and Middleware to formulate planning and execution designed to create better automation, stability, and enhanced performance of our database platforms Collaborate on a budgetary level by ensuring the organization meets all budget goals in the areas of payrolls and licensing spend Facilitate and create an escalation point for high-severity tickets Create and ensure 24/7 on-call rotations within teams Collaborate with operational stakeholders, including defining requirements, suggesting alternatives, and setting priorities with the team Provide strategic thought leadership and technical guidance across the IT organization support team Be a trusted advisor in both technical and functional areas Build relationships and partner with business stakeholders to understand departmental needs Qualifications Experienced professional with over 15 years of applicable database support and engineering experience Proven people management and team building experience Manage and prioritize individuals as well as team workloads to deliver on committed projects, initiatives, and tickets Demonstrated understanding of ITIL and ITSM; ITSM methodology as it pertains to managing incidents, change requirements, and overall lowering risk Proven experience and ability to proactively solve problems and implement solutions to continuously improve Strong expertise in business process management Ability to recruit, train and retain high quality talent Proven track record of building strong relationships Experience deploying, optimizing, and executing DBA processes and platforms Carries a value-driven focus for continual improvement Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Location Name: Ujjain Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Manager EXL/M/1447992 Travel & LeisureGurgaon Posted On 11 Aug 2025 End Date 25 Sep 2025 Required Experience 6 - 12 Years Basic Section Number Of Positions 1 Band C1 Band Name Manager Cost Code D900180 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 1200000.0000 - 1500000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Emerging Sub Group Emerging Business Unit Organization Travel & Leisure LOB Back Office SBU Travel & Leisure Country India City Gurgaon Center IN Gurgaon C61 Skills Skill ACCOUNT RECONCILIATION ACCOUNTANCY FINANCE & ACCOUNTING Minimum Qualification B.COM Certification No data available Job Description Detail Job Summary (in order to brief candidates) Error free service delivery and operations management. The incumbent will be responsible for managing the Airline Settlement process for various Global countries -This will involve payment processing, reconciliation of GL liability with vendor statements, preparation of Subledger and month end accounting. Effective Client interactions and escalation management Ensure compliance with internal policies and procedures, external regulations and information security standards Strong people leader - Mentoring team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned Create reports on a daily, weekly & monthly basis for performance review Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators) Candidate should have worked in end-to-end finance processes like AP Good communication and presentation skills Good excel skills Primary Interactions of an individual Internal: Closely work with team members, SMEs for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required Work with Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Provide regular updates/visibility to all relevant stakeholders Clients: Client operations team for defined governance Lead and manage governance calls, prepare statistical representation of reconciliation along with their root cause and clearance suggestions Seeking clarifications & answering queries, managing escalations Key Technical skills (all mandatory skills required in an individual must be highlighted in order to source profiles) Accounting professional with 5+ years of experience with experience in AP Should have good understanding of workflows/tools available in various domains Good decision-making skills Committed to achieving specific objectives and takes ownership for accomplishing them. Effectively balances quality, customer service and productivity standards Ability to prioritize & multi-task Excellent problem solving & analytical skills Self-motivated and proven track record for taking proactive lead to resolve and drive initiatives on process improvements Workflow Workflow Type Back Office

Manager EXL/M/1447903 Travel & LeisureGurgaon Posted On 11 Aug 2025 End Date 25 Sep 2025 Required Experience 10 - 15 Years Basic Section Number Of Positions 1 Band C1 Band Name Manager Cost Code D900180 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 1200000.0000 - 1800000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Emerging Sub Group Emerging Business Unit Organization Travel & Leisure LOB Voice SBU Operations Country India City Gurgaon Center IN Gurgaon C61 Skills Skill COLLECTIONS TEAM MANAGEMENT AND LEADERSHIP SKILL CLIENT MANAGEMENT & NEGOTIATION/CLOSURE Minimum Qualification B.COM Certification No data available Job Description Error free service delivery and operations management. Should have worked in end to end Collections process across regions Effective Client interactions and escalation management Ensure compliance with internal policies and procedures, external regulations and information security standards Strong people leader - Mentoring team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned Driving Quality initiatives in the process to attain measurable positive results. Productivity Improvement Create reports on a daily, weekly & monthly basis for performance review with the onshore team Capture metrics in the process & analyze trends to take proactive measures Maintain updates folder by documenting new scenarios in the process & revise process documents Own business reviews with the clients & internal management Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators) Workflow Workflow Type Voice

Support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. Responsibilities: Independently and team environment perform Medium/highly complex assignments. Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements. Responsible for network performance monitoring in addition to being able to lead troubleshooting complex network-related issues in a logical manner. Research, recommend, and establish innovative solutions supporting service availability targets with proper capacity planning that scale with the business growth. Identify monitoring gaps and work with product owners to develop alerting targeting a proactive approach to Incident prevention. Collaborates with all Information Technology (IT) disciplines. Creates, maintains, and updates documentation with most relevant information. Escalation resource during major incidents and outages as needed. Perform other special project and duties as assigned. Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades. Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Required Qualifications: Bachelor’s degree in computer science or related field; or equivalent work experience. Minimum 4-7 years of relevant networking experience required. Strong analytical and customer service abilities. Ability to communicate and articulate technical information across various organizational levels. Strong thought leadership abilities and a highly innovative problem solver. Ability to coach and mentor experienced Network staff. Preferred Qualifications: Primary skillset - Routing and Switching - Hands-on knowledge of Cisco Platforms: Routing and Switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE Working knowledge in security devices Firewalls - Palo Alto, Cisco, Checkpoint F5 - Big IP, Infoblox - DNS, DHCP, NTP Cloud Networking - AWS, Azure Network monitoring, NetFlow, capacity management Packet Broker – Gigamon Packet capture and analysis - Gigastor, Wireshark Automation & scripting About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Job Description: About AML RightSource We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 4,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance. About the Position As a Director in our Financial Crime Compliance Managed Services group, you will be responsible for exercising leadership and strategic direction over client projects, while supporting the growth of AMLRS' business and people. The successful candidate should possess strong working knowledge and understanding of Anti-Money Laundering (“AML”) regulatory requirements and industry best practices to direct teams to produce high quality deliverables for clients on projects; as well as possess the ability to lead the development of new methodologies and approaches to address client needs. The Director should understand and have the ability to work in an agile, dynamic environment and be able to exercise governance and oversight on multiple AML/financial crime projects. This role requires collaboration with cross-jurisdictional teams and requires the ability to exercise sound judgment and AML knowledge to manage risk and ensure that product deliverables are executed with a high level of quality in within project timelines. Primary Responsibilities Provide operational soundness and compliance on AML/FC engagements: Lead financial crime engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract. Set the tone for quality standards and issue escalation and management on the engagement. Serve as a point of contact for issues escalated by the Manager and Senior Managers on the engagement and ensures prompt resolution of potential issues while managing client expectations. Define and review KPI/ KRI/ dashboard reports needed to effectively manage risks on the engagement. Define and review all pertinent client deliverables prior to submission to the client. Attend key client meetings and ensure that internal and external meetings are attended by the appropriate AMLRS team members. Oversee the engagement leverage model to ensure that it is continuously assessed and adequate to meet the needs of the client; as well as consider and escalate any contractual amendments required to maintain sound operation and execution of the engagement. Ensure that Senior Managers on the engagement exercise appropriate oversight and management over Time reporting by all members of the engagement team. Ensure that client billing is completed timely and correctly and approve invoices in a timely manner. Work with Senior Managers on the engagement to ensure that performance reviews are completed appropriately and timely. Client Relationship Management: Leverage knowledge and experience to help identify new client opportunities (through client interaction and governance and oversight of the engagement team) and discuss with Account Management and Sales functions. Organize and lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance, including organizing and leading bi-annual/annual executive meetings with the client key stakeholders. Manage and coordinate certain internal strategic initiatives across the Managed Services practice working closely with Sr Managers and Managers and providing updates to practice leads and rest of the organization as appropriate. Mentor and coach Engagement Teams: Establish and set the tone for developing strong, inclusive mentoring and coaching relationships on the engagement, across all staff levels. Set the tone and encourage personal development on the engagement (i.e. encourage attendance of AMLRS trainings and personal development events and initiatives) Partner with Shared Service teams to address human capital and information technology related needs. Required Qualifications Bachelor’s Degree Overall, 18- 22 years or more of AML / Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD and AML independent testing, and compliance transformation Proven ability to lead, mentor and coach teams of up to 200+ analysts. Very strong entrepreneurial spirit - highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities. Strong problem solving and analytical skills Effective issue management skills. Demonstrated client and team relationship management and development experience Preferred Q ualifications CAMS Certification MBA AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.