8515 Escalation Jobs - Page 47

Job Title: Senior Support Executive Location: Hyderabad, Telangana Experience Required: 2–4 Years Employment Type: Full-Time About the Role: We are looking for a proactive and detail-oriented Senior Support Executive to join our dynamic team. In this role, you'll be responsible for managing client interactions, resolving complex support queries, and ensuring timely follow-ups and customer satisfaction. You will play a key role in bridging communication between internal teams and customers, ensuring high-quality support delivery. Key Responsibilities: Act as a primary point of contact for client support queries through email, chat, or phone. Resolve issues efficiently by collaborating with internal teams like technical support, product, or operations. Maintain accurate records of interactions, issues, and resolutions in CRM systems. Ensure timely follow-ups and escalation management when needed. Analyze recurring issues and suggest improvements in support workflows or documentation. Train junior support team members and help set quality standards for client interactions. Generate and share periodic reports on support metrics and client satisfaction. Skills & Qualifications: Bachelor’s degree in any discipline. (Preference for IT/Business/Admin backgrounds.) 2+ years of experience in a customer-facing or support role. Excellent verbal and written communication skills in English. Ability to handle multiple client requests with a calm and solution-oriented mindset. Experience with CRM tools (e.g., Freshdesk, Zoho, HubSpot, etc.) is a plus. Strong analytical and problem-solving skills. Ability to work in rotational shifts, if required. What We Offer: Competitive salary and performance-based bonuses. Opportunities for skill development and career growth. A collaborative work culture that values initiative and innovation. Health and wellness benefits (if applicable). Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person

Position Summary Senior Analyst — Quality and Risk-Technology and Transformation - Hyderabad Role Description Coordinate, schedule, facilitate and record actions for various Deal Review Boards (DRBs), including Portfolio DRB triaging aligned to the Identify & Propose phase of the Opportunity to Engagement (O2E) Lifecycle. Updated and manage the Global Delivery Excellence Plan (DEP) tool ensuring all records are updated according and detailed comments recorded for each Engagement. Daily operational housekeeping activities. Mailbox management support. Ad-hoc tasks and other duties as directed. Work you will do Collaborate as an integral member of the T&T QRM team, proactively supporting the onsite team with daily operational activities. Partner with the onsite team to guide engagement team’s through the DRB submission process, ensuring timely follow-ups and resolution of outstanding submissions. Address and resolve email inquiries regarding DRBs with efficiency and professionalism. Maintain and update the DEP tool to ensure data accuracy and relevance. Execute daily operational assignments delegated by the onshore team with precision and accountability. Engage enthusiastically in business calls, delivering clear and consistent communication on a daily, weekly, and monthly basis. Demonstrate a strong understanding of business processes, consistently exceeding the expectations of AU stakeholders. Foster professional relationships and seamless communication between the Hyderabad and Australian offices. Contribute to team success by consistently achieving all Key Performance Indicators (KPIs). Prepare thoroughly for AU team calls, taking ownership of queries and related responsibilities. Required Skills and Attributes: Effective Stakeholder Management: Engage effectively with engagement teams during 1:1 meeting, ensuring clear communication and professionalism. Communication : Exhibit strong listening and conversational English skills to ensure clarity in all interactions. Feedback Documentation and Issue Escalation : Accurately document feedback during meetings and escalate issues when necessary. Professionalism: Maintain high standards of professional behaviour, particularly in managing and mitigating interruptions during 1:1 meeting, such as mobile phone distractions, and maintaining focus and control of the conversation. Pressure Management: Remain calm, focused, and productive under pressure. Adaptability: Flexible and able to adjust to changing circumstances and demands, showing resilience in the face of challenges. Interpersonal Skills: Build and sustain relationships with partners. Attention to Detail : Conduct thorough reviews to ensure accuracy in all communications. Work location: Hyderabad. Shift timings: 6.30 AM to 3.30 PM Centre of Excellence – AU MF Enabling Areas The Centre of Excellence (CoE) team in Hyderabad plays a pivotal role in driving Deloitte Australia’s success by delivering support across a range of functions. There are 6 distinct CoEs empowering various capabilities—including Reporting & Analytics, Finance, Quality & Risk, IT Services, Marketing, and Talent—ensuring seamless operations and strategic advancement. Within the Quality & Risk (Q&R) CoE, dedicated sub-teams deliver targeted services such as reporting analytics, Partner Dashboard support, comprehensive due diligence for engagements and clients, conflict management, Personal Independence & Risk Solutions at green dot level. Our mission is to foster a culture deeply rooted in quality and risk awareness. By embedding these values, we empower our professionals to make informed decisions, minimize risks, and consistently deliver exceptional service—strengthening our reputation for excellence and reliability. Key Skills Required: The individual should be able to do multi-tasking and must demonstrate the ability to manage multiple projects under strict timelines. Able to work autonomously, highly self-motivated to work independently. Excellent interpersonal, verbal, and written communication skills Proactive in all communications - Ability to document and communicate the results of reviews in an efficient and effective manner. Strong communication skills—both verbal and written and interpersonal skills with an ability to communicate clearly with other team members. Good telephonic skills as it is required to have weekly calls with various stakeholders. Candidates need to have client centric focus. Good MS Excel skills is a must. Proficiency in data validation, logical functions in MS Excel, ability to analyze large data in Excel and should be in a position to design new reports in excel Basic PowerPoint skills is desirable. Ability to work with minimal supervision and follow work programs with a high degree of accuracy Ability to challenge the status quo and proactively identifies opportunities for improvement. Shows initiative and is proactive in seeking resolution of issues and in learning the business of the Technology and Transformation and Deloitte Australia The individual should be able to do the multi-tasking and must demonstrate the strong ability to manage multiple projects under strict timelines. Qualifications Required Postgraduate/Graduate (B. Com, BA, BBA) with strong interpersonal and analytical skills 3-6 years of experience is preferred Preferred Good Excel skills and strong computer skills Team player with a positive attitude, strong verbal and written communication skills, and excellent interpersonal skills How You Will Grow At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304419 Show more Show less

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Assistant Transport Manager Work Dynamics What this Job involves? Ensure that transport staff provides timely distribution of pickup & drop list to the vendors. Ensure that transport staff & vendors staff tracks the timely & safe pickups and arrivals of employees & service providers. Ensure defined travel times are met. Ensure accident or crisis management is addressed. Ensure incident reports are circulated within 24 hrs. Act as a single point of contact for the designated facility for all transport escalations. Ensure all reports, checklist, statutory compliance is adhered at all times. Ensure accuracy of the data, analyze the transport costing and highlight the management accordingly. Ensure the team updates trip data in the Moveinsync as required. Assist during audit process and provide audit report with proper justification wherever required. To ensure proper deductions and penalties are reviewed periodically & action taken accordingly. Implementation of Safe fleet and on time closure of audit findings. Monitor vendor performance and escalate issues as required. Responsible for the grooming, uniform standard, cleanliness, hygiene and overall attitude of the staff. Maintain discipline and high morale of the staff. Close liaison with the Transport Executive with respect to day-to-day operation happening in the Transport department. Ensure on time submission of all weekly, fortnightly & monthly reports. Responsible of training and replacement of staff. Seek potential candidates for promotion and training. Responsible of team shift roster for the staff involve in all the activities. Be creative and show ingenuity to improve efficiency and cost control. Apply and follow contractual obligations, policies and procedures. Ensure that all legal & financial documents are kept up to date and available for audit / inspection by management. Ensure that all the highest possible standard is attained and maintained. Ensure that staff under control are adequately knowledgeable for the job they are assigned and have received the appropriate training. Ensure and perform duties whenever required to maintain a perfect satisfaction of client Respond to any medical, on road emergency / urgency situations and assist to coordinate any related function in order to accommodate the safety & security of employees and staff. Attend all the scheduled training and meetings with the client. Actively participate with the implementation and ongoing evaluation of transport system / operation. Responsible for the vendor and team meeting on Monthly basis. Forecast and plan new transport routes on the various occasion. Ensuring on time submission of all Invoice with client approval. To achieve Financial and other targets established by Client, achievement of key performance indicator and SLA. Oversee the Transport operation during the shift, be accessible for escalation of all Transport related Issues & queries and oversee the transport helpdesk work process. Assisting Finance team for Providing with the Employee chargeback details. Ensuring that all the details of the employee Transportation are supervise for the smooth reconciliation of the Trip module bill submitted by the vendor. Ensure there is no miss-match between the vendor & process on total number of employees rostered and transported. Ensure timely submission of Bill by the vendors. Ensure timely processing of bill and handing over to the finance department to ensure timely payments to the vendors Responsible for the total operation of the core services of the Company Ensure timely generation and execution of Roster, Supervise and checking the Route Chart. Meeting all Process Owners & Team Managers on weekly basis regarding problems suggestion getting them solved with best of our services. Ensure Smooth & Seamless Transport Facility for the Client / Guest in accordance with the company policies and procedure. Ensuring the Transport Executive, Vendor supervisor are informed about the VIP/Client/Guest Movement. Surprise check on vehicle to maintain the standard of the company. Ensure all the deviation is being maintained in non-compliance Report. Conducting Supervisor and Driver Training Session on weekly to adhere the Transport Policy Guidelines and Safety & Security of employees Sound like you? To apply you need to have: A customer-service orientation at the core At JLL, we take pride in our roster of talented experts and innovators in the field—and we want you to be a part of our global family. If you are a seasoned leader who could easily adapt to a rapidly changing work environment, then you have what it takes to take on this senior role. At the core, the ideal candidate is a customer-centric individual with a flair for vendor management and customer service. Likewise, you must also possess strong planning and organisational skills, as well as exceptional written and oral communication skills. Being professional and possessing a positive attitude at all times may also help you land this job. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About this role: Wells Fargo is seeking a Senior Legal Operations Processor. In this role, you will: Support performance of less experienced Operational Legal specialists, interpret and research legal documents for potential risk exposure Provide feedback and present ideas for improving operational performance within functional area Perform complex, operational and customer support tasks, make recommendations to improve operational performance Ensure identified risks, errors and complex problems are researched and documented for timely resolution Provide subject matter expertise and interpretation of procedures to less experienced staff Make recommendations to improve operational performance supporting policies or procedures to reduce risk exposure Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor of Legal Laws (LLB) Excellent verbal, written, interpersonal communication skills. Preferred to have experience into understanding of legal terms and terminologies either in US law or India law. Good experience in Microsoft Office Skills. Job Expectations: Shift Timings - 7:30 PM - 4:30 AM / 8:30 PM - 5:30 PM as candidate needs to be flexible for different shifts based on business requirements. Team member must follow the US holiday calendar. Posting End Date: 14 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking a Technology Business System Associate. In this role, you will: Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and deliverables Receive direction from supervisors and exercise judgement within defined parameters in the development of guidelines for the use of result tracking systems Coordinate project plans, schedules, budgets and provide information to managers, functional colleagues and stakeholders within technology business systems operations Interact with experienced Business Systems Consultants on revising existing automated systems that are cost effective and meet business requirements Work with user groups to provide training, resolve questions, assess user needs, and make necessary changes to the database Required Qualifications: 6+ months of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 12 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ͏ ͏

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do Delivery Management Ensure seamless delivery of the projects Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms Ensure expected ramp down (ERD) compliance as committed in MSA Client Relationship Management Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation Identify and close early warnings on a project to avoid any customer escalations Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account Design and monitor project performance dashboards/ reports with the clients periodically Delivery governance across the project Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan Review and monitor revenue allocations/ realization to avoid OB revenue leakage Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ Operational Excellence Automation Focus Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project Innovation Focus Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working Drive and deploy Knowledge Management and sharing Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account Deploy the Wipro's knowledge management portal across the account and monitor & track trainings Capability Development and Talent Pipeline Creation Demand forecasting in line with business requirements Anticipate attrition and ensure right talent supply chain to deliver the project Spearhead quarterly demand forecasting and resource planning aligned to project requirements Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements Drive 100% compliance on trainings and upskilling requirements Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain Drive towards 100% mandatory training compliance for the target population within an account Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP Fresher engagement program Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About this role: Wells Fargo is seeking an Associate Operations Processor. In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Job Description: The Virtual Keying process entails manual capturing of Checks which fail the OCR capture. The process includes capturing Amount and MICR line visible on the check image in the system to enable timely credit to Client Accounts. Candidate must be trained in high-speed typing / number keying (10Key) Able to multi-task to accomplish tasks effectively. Attention to detail Ability to work quickly & accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain high volume of information Ability to recognize and escalate any discrepancies identified or noticed while processing. Review existing process in detail to identify inherent risks and work with manager/key stakeholders to incorporate controls (both manual and systematic) to enhance overall effectiveness of process. Any Graduate 6+ months years of experience in data entry / typing / data processing jobs Work shift - Should be flexible in any shift mainly 8:30 pm to 5:30 am (Night Shift), 4:30 am to 1:30 pm (Early Morning Shift) and 1.30pm to 10.30pm (Mid shift) Shifts will be rotational and may include Sunday Working Process would be operational on Indian Holidays and is aligned to US holidays Posting End Date: 25 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Location Dhankot - Haryana, India FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023. YOUR TASKS Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term. Suggest project prioritizations and participate in cross-functional workshops and meetings. Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and participating in the definition of departmental objectives Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation. Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations. Create quotes Designing prices and conducting annual price negotiations with the customer, if necessary, in consultation with the superior Preparing and conducting negotiations, e.g. acquisitions with a high degree of internationality, change management, cost life cycles, reimbursements, framework agreements Review all customer contract documents against Hella's internal requirements and carry out the necessary internal coordination (legal, quality, program management, etc.). Participating in development projects for the respective customer to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product- specific rationalization and value-added measures in consultation with the program management; processing change orders placed by Hella or customers after a project phase. Escalation (internal and external) of problems if the promised objectives cannot be achieved Controlling a department project, a sales project (national, regional, global) or an important financial KPI (GEFit, Over dues, DSO, SEK, QS, etc.) Your Qualifications MBA , Commerce / Technical : Diploma/ Degree (Electronics preferred) Auto Component / Auto Industry 10-12 Years Working Experience with MSIL , Honda Conversant and working knowledge of SAP/R3, Microsoft Office Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company. FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity. HELLA India Automotive Pvt Ltd. Kavita Saru Show more Show less

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Annual Activities Create Annual Activity Planner and share with the client and TPV. Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up . Agree password format for the year Service Delivery Act as First point of escalation for payroll queries. Handle all the non-Payroll related tickets under the correct function . Mass upload, master data processing in hrX (only if applicable) Exchange event monitoring (only for hrX clients) Manager RCA - Arrange RCAs. validate quality Etc LVMS or BO reports to ensure all the ticket are close on time by TPV Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate SLA Reporting Cross check the KPI with the real results and report to TPV to identify and correct any deviation Updating of SLA and fail reason in LVMS reported on monthly bases. Change Requests Check Client/Strada CSW/SOW for compliance Check Strada/TPV CSW/SOW for compliance Notify PSM on Change Requests raised Apply the CR process as per VPS 3.0 std. process Update CSW and get client’s approval on the changes in Docs Escalations SPOC for TPV´s First Escalation point for Clients. Include in RAG the escalations with PSM help Manage issues that need to be escalated - TPV related Security and Compliance Initiate SI process in case any SI detected by PSA Perform SOC1 Controls Hyper-care Participate in Hyper care calls Collaboration with Project Manager, PSM and OA team for Integration Support etc Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition) VPS process Walkthrough call with all the new CLIENTs during Hypercare Governance Manage regular Operations calls (Corrections call/Post-payroll call etc) Prepare post payroll Review Deck. Manages Operational Plan to track actions/issues. Manage issues that need to be escalated - TPV related Ensure adherence to all agreed schedules as per SOW for Client/TPV Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client. Requirements 2+ years of client /vendor management experience in similar industries Experience in leading and handling client call 3 years Degree/Dipolma Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Roles & Responsibilities : Ø Maintain the books of accounts for the estate in compliance with company policies and accounting standards. Ø Monitor outstanding dues from buyers of rubber and follow up proactively with the respective personnel for timely recovery. Ø Timely escalation in case of delay / disputes etc. Ø Preparation of MIS Report and reporting Ø Arranging timely payments to vendors Ø Liaise with Customers Svc / Docs / Ops for vendor invoices, ensure timely preparation of invoices and dispatch to customer. Ø Finalizing the Invoice and check the tax related part once received from details from operation team Ø Managing Debtors and Creditor with excellent cash flow management to meet needs of the growing business. Ø Provide the debtors outstanding list to sales team on weekly basis. Ø Managing petty Cash and cash Closing Ø Bank, debtors & Creditor Reconciliation and get the balance confirmation from concern party Ø Preparation & filing of the GST & TDS register & returns filing and necessary documents to settle these authorities queries. Ø Attending and handling Internal and External Audit Ø Preparation of Financial Statements for the branch as per the guidelines issued by Head office. Ø Ensuring Internal Financial Controls Compliance as per the guidelines issued by Head office Ø Ledger scrutiny of all accounts on monthly basis Ø Replying to Internal audit reports and queries of Internal/Statutory auditors Ø Ensuring Strict Compliance of Various Statutory requirements like income tax act, companies Act, PF, ESI, SEBI, Profession Tax, etc Ø Managing Funds of the branch, by collecting customers dues on timely manner. Ø Prefer candidate residing in and around Pullangode/Malappuram with 5 to 7 yrs working experience. Ø Work experience of independent handling of Branch accounts will be added advantage. Ø Having prior knowledge of SAP is a preferable qualification. Ø CA Inter preferred. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: total work: 7 years (Preferred) Accounting: 5 years (Required) Location: Malappuram, Kerala (Required) Work Location: In person

1. Create and Maintain Master Files for All Insurance-related Products · Develop and regularly update centralized master databases for all insurance schemes offered, including product details, terms & conditions, premium structures, and coverage benefits. · Ensure data accuracy and version control for policy documents, brochures, proposal forms, and annexures. · Maintain proper digital and physical records for easy retrieval and audit readiness. · Coordinate with IT/Operations to integrate product files into MIS or CRM platforms for real-time accessibility by branch staff. 2. Claims Management – Coordination Between Branches and Insurance Companies · Act as the central point of contact for all insurance claims raised by customers through branches. · Guide branches on claim documentation requirements, timelines, and customer communication protocols. · Liaise with insurance partners to track claim status, expedite processing, and resolve discrepancies. · Monitor claim turnaround time (TAT) and maintain MIS reports on claim outcomes and pending cases. · Ensure timely escalation of complex or delayed claims to senior management or legal teams, where required. 3. Insurance Vendor Management & Obtaining Quotes · Identify, empanel, and manage relationships with insurance service providers across life, health, vehicle, and asset insurance. · Collect and evaluate insurance quotations from multiple vendors to ensure the most competitive pricing and comprehensive coverage. · Negotiate MoUs, service level agreements (SLAs), and renewal terms with insurance partners. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Fixed shift Monday to Friday Morning shift Weekend availability Experience: Operation Executive: 1 year (Required) handling operation insurance vendor management: 1 year (Required) Language: English, Hindi, Tamil (Preferred) Work Location: In person Application Deadline: 25/06/2025

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, pls visit stradaglobal.com Role summary and Main responsibilities Support Managers with client engagement ensuring all information is accurate and provided on time Provide support and guidance for all implementations and go lives Provide daily functional support to the teams, to support the successful delivery of General Ledger documents and files. Performs financial audits, analyses data, reconcile and balance payroll results, payroll postings and GL interface transmittals for all on and off cycle processing’s and adjustment runs Reviews all variances through investigation and resolution processes, completes root cause analysis as required, and recommends client intervention procedures and communicates variances Analyzes accounting compliance issues and determines financial impacts and risks to Strada/client financials/processes Facilitates appropriate resolutions based on those impacts, including system configuration changes Makes formal recommendations to the client regarding escalated issues and resolves client inquiries based on financial and legal compliance impacts and risks to Strada, Strada’s clients, and funding sources Analyzes internal processes, methods, and procedures to ensure appropriate audit controls are in place and being followed Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs)and other process documentation Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate Contribute to team meetings and raise any issues immediately to your Operations Manager Serves as expert responder to all audit requests ensuring the accurate and timely responses Provides reconciliations of payroll related balance sheet accounts to clients as required. Communicates regularly with various payroll processing teams to resolve escalation issues and to share lessons learned to optimize service delivery Communicates with Clients and Vendors to resolve Accounting and Treasury related issues Working with Operational Management and Products to implement automation, innovation, and any continuous improvement programs Support Year End Ability to recognize and deal appropriately with sensitive and confidential information Proactively identify upsell opportunities Support Management with the resolution of client escalations, along with lessons learned Upskill and develop team members through training delivery and coaching to enable them to fulfil their role Time Recording to be completed on time and accurately Other duties, as assigned by your immediate supervisor and/or manager Build good relationships with all lines of businesses where appropriate Participates in projects and activities as needed and assigned Key experience Strong analytical and problem-solving skills Strong communication skills (written and verbal) Detail-oriented, organized and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines Payroll Experience Accounting/Finance experience – specifically Bank Account reconciliation experience. Proficient in Microsoft Office, Advanced Excel – pivots, vlook-ups, concatenate Requires the ability to interact with others in multiple locations globally Self-motivated and a willingness to learn Graduate from any stream / Diploma Holder 2 -5 years’ experience Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Project description As a Senior Workday Security Analyst, you'll primarily focus on configuring and optimizing the security module within Workday. This crucial role ensures the Workday system remains secure, compliant, and correctly configured to manage access to sensitive HR, payroll, and other vital business data. Responsibilities Resolve ServiceNow (SNOW) tickets for all Workday security-related issues, system enhancements, and process improvement initiatives, making sure all tickets are properly documented, prioritized, and resolved promptly. Manage employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, handling errors, and providing post-load validation and support. Serve as a Subject Matter Expert (SME) for Workday security and map the security approval matrix. Implement and manage testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. Mentor and guide junior colleagues in their roles related to configuration and testing. Skills Must have Bachelor's degree in computer science, Business Administration, or a related field, or equivalent work experience. Minimum of 5 to 7 years of Workday experience, with specific expertise in Workday Security. Experience with other Workday modules such as HCM, Compensation, Benefits, Recruiting, and Absence. Workday Certified in Security. Strong problem-solving skills and the ability to troubleshoot Workday technical issues. Excellent verbal and written communication skills, including experience with escalation and conflict resolution. Ability to work independently under general direction. Nice to have Proven experience with ServiceNow (SNOW) for ticket resolution. Familiarity with Enterprise Interface Builder (EIB) for data loads. Experience in mentoring and guiding junior team members. Other Languages English: B2 Upper Intermediate Seniority Senior Gurugram, India Req. VR-115007 Other Packaged Software BCM Industry 11/06/2025 Req. VR-115007

Project description As a Senior Workday Benefits Analyst, you'll be instrumental in configuring and optimizing the Workday benefits module. This role involves providing comprehensive support to stakeholders across the entire Workday platform, extending beyond just benefits to various other modules. Responsibilities Resolve ServiceNow (SNOW) tickets related to Workday Benefits issues, system enhancements, and process improvement initiatives. You'll ensure all tickets are properly documented, prioritized, and resolved promptly. Handle employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, managing errors, and providing post-load validation and support. Serve as a Subject Matter Expert (SME) for Workday Benefits, providing training to benefit partners, managers, and other stakeholders on how to effectively use the benefits module in Workday. Implement and manage testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. Mentor and guide junior colleagues in their roles related to configuration and testing. Skills Must have Bachelor's degree in computer science, Business Administration, or a related field, or equivalent work experience. Minimum of 5 to 7 years of Workday experience, with specific expertise in Workday Benefits. Experience with other Workday modules such as HCM, Compensation, Recruiting, and Absence. Workday Certified in Benefits. Strong problem-solving skills and the ability to troubleshoot Workday technical issues. Excellent verbal and written communication skills, including experience with escalation and conflict resolution. Ability to work independently under general direction. Nice to have Proven experience with ServiceNow (SNOW) for ticket resolution. Familiarity with Enterprise Interface Builder (EIB) for data loads. Experience in mentoring and guiding junior team members. Other Languages English: B2 Upper Intermediate Seniority Senior Gurugram, India Req. VR-115006 Other Packaged Software BCM Industry 11/06/2025 Req. VR-115006

Project description As a Senior Workday Absence Management and Time Tracking Consultant, you'll specialize in configuring and optimizing the absence and time tracking modules within Workday. Your role will involve comprehensive configuration and support of Workday Absence Management and Time Off, including setting up absence plans, accruals, holiday schedules, time-off policies, and maintaining rules for absence tracking, eligibility, and balances. You'll also support the Time Tracking module by configuring time entry rules, work schedules, time reporting, approval processes, and maintaining settings for overtime, shift differentials, and break times. Responsibilities Take ownership of the Workday Absence and Time Tracking module, overseeing its design, solutioning, implementation, configuration, testing, and ongoing management. Utilize your expert-level knowledge to lead hands-on efforts in delivering initiatives, projects, and module enhancements identified in the absence and time tracking optimization roadmap. Manage half-yearly Workday release enhancements (R1 and R2). Resolve ServiceNow (SNOW) tickets for all absence and time tracking-related issues, system enhancements, and process improvement initiatives, ensuring proper documentation, prioritization, and timely resolution. Serve as a Subject Matter Expert (SME) for Workday Absence and Time Tracking, providing training to absence partners, managers, and other stakeholders on effective module usage. Handle employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, error handling, and providing post-load validation and support. Implement and manage testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. Mentor and guide junior colleagues in their roles related to configuration and testing. Skills Must have Bachelor's degree in computer science, Business Administration, or a related field, or equivalent work experience. Minimum of 5 to 7 years of Workday experience, with specific expertise in Workday Absence Management and Time Tracking. Experience with other Workday modules such as HCM, Compensation, Benefits, Talent, and Recruiting. Workday Absence / Time Tracking certified. Strong problem-solving skills and the ability to troubleshoot Workday technical issues. Excellent verbal and written communication skills, including experience with escalation and conflict resolution. Ability to work independently under general direction. Nice to have Proven experience with ServiceNow (SNOW) for ticket resolution. Familiarity with Enterprise Interface Builder (EIB) for data loads. Experience in leading enhancement projects and managing release cycles. Experience in mentoring and guiding junior team members. Other Languages English: B2 Upper Intermediate Seniority Senior Gurugram, India Req. VR-115009 Other Packaged Software BCM Industry 11/06/2025 Req. VR-115009

Senior Service Reliability Engineer Job Req ID: 43404 Posting Date: 12 Jun 2025 Function: Engineering Unit: Business Location: Dundahera, Sector 21, Gurugram, India Salary: Competitive Why this job matters The Advanced Network Technician 4 delivers hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations. What you’ll be doing 1. Delivers critical customer technical support for network, hardware, and infrastructure development. 2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation. 3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades. 4. Defines the problem and develops system requirements and specifications. 5. Prepares required documentation including program-level and user-level documentation; enhances existing software systems. 6. Manages work and priorities through ticketing system and workflow. 7. Collaborates with various stakeholders to remove project obstacles. 8. Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction. 9. Participates in the migration, basic configuration and rollout of new or upgraded hardware. 10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed. 11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team. The skills you’ll need Troubleshooting Customer Service Escalation Management Continuous Improvement Network Delivery Vendor Management Network Security Network Testing Network Configuration Technical Documentation Network Integration Network Implementation Requirements Management Incident Management Event Planning Decision Making Growth Mindset Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Project description As a Senior Workday Recruiting Analyst, you'll be a key player in configuring and optimizing the Workday recruiting module. Your primary focus will be providing essential support to stakeholders across the Workday platform, addressing various modules beyond just recruiting. Responsibilities Resolve ServiceNow (SNOW) tickets related to recruiting issues, system enhancements, and process improvements, ensuring proper documentation, prioritization, and timely resolution. Manage employee and configuration data, including gathering, transformation, mapping, and cleansing. You'll also perform and monitor mass data loads using tools like EIB, ensuring data accuracy, handling errors, and providing post-load validation and support. Act as a Subject Matter Expert (SME) for Workday recruiting, providing training to Talent Acquisition (TA) team members, managers, and other stakeholders on effective use of the recruiting module. Lead and implement testing efforts within P&C Systems, ensuring smooth User Acceptance Testing (UAT) and integrated testing. Stay current with Workday updates, releases, and industry best practices to continuously enhance system capabilities. Mentor and guide junior colleagues in configuration and testing processes. Skills Must have Bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent work experience. Minimum of 5 to 7 years of Workday experience, with expertise in Workday Recruiting. Proficiency in other Workday modules such as HCM, Compensation, Benefits, Talent, and Absence. Workday Certified in Recruitment. Strong problem-solving skills and the ability to troubleshoot Workday technical issues independently. Excellent verbal and written communication, with demonstrated escalation and conflict resolution skills. Ability to work independently under general direction. Nice to have Experience with ServiceNow (SNOW) ticket resolution. Familiarity with Enterprise Interface Builder (EIB) for mass data loads. Experience in mentoring junior colleagues. Other Languages English: B2 Upper Intermediate Seniority Senior Gurugram, India Req. VR-115005 Other Packaged Software BCM Industry 11/06/2025 Req. VR-115005

An experienced and customer-focused Support Engineer with a solid background in troubleshooting internet services, network connectivity, and VoIP systems. Skilled at resolving technical issues efficiently while ensuring a high level of customer satisfaction. Adept at working in fast-paced environments, supporting residential and enterprise customers, and collaborating with NOC, field engineers, and backend teams to deliver seamless connectivity solutions. Key Skills: Broadband & Fiber Internet Support (FTTH, FTTx, GPON) Layer 1/2/3 Troubleshooting (LAN/WAN) CPE Configuration (ONU, Routers, Wi-Fi Devices) VoIP and SIP Troubleshooting CRM & Ticketing Systems (e.g., Radius) Network Monitoring Tools (e.g., LibreNMS, PRTG) Remote Support Tools & CLI (SSH, Telnet, Winbox) Customer Communication & Escalation Handling Roles & Responsibilities: Provide first and second-level support for broadband, leased line, and Wi-Fi hotspot customers. Identify and resolve connectivity issues related to modems, routers, ONTs, and switches. Guide customers through basic troubleshooting and escalate complex issues to NOC or field teams. Handle service requests, complaints, and technical queries via phone, email, or chat. Monitor and report network outages, service degradation, and customer impact. Coordinate with field engineers for site visits and hardware replacements. Maintain accurate documentation of issues and solutions in the CRM/ticketing system. Assist in onboarding new customers by helping with configuration and setup. Professional Attributes: Strong analytical and problem-solving skills Clear and empathetic communication style Ability to remain calm under pressure Willingness to work in shifts, including weekends or holidays Quick learner with adaptability to new tools and technologies Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Health insurance Schedule: Fixed shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Daultabad, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Computer networking: 1 year (Required) Work Location: In person Speak with the employer +91 9650244466 Application Deadline: 17/06/2025 Expected Start Date: 12/06/2025

Support and Product Success Gurgaon Flexible June 11, 2025 JB0057435 Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you can expect from us: At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. Qualifications To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 10-12 yrs of experience with 2+ years of customer-facing experience Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions. Ready to work on weekends. Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage. Excellent written and oral communication skills Experience dealing with technical support teams Fundamental understanding of ITSM in enterprise environments and global deployments Comfortable interacting with all levels of management Working knowledge of ITIL incident, problem and release management process and procedures Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model Broad technical understanding in a cloud software environment Growth & collaborative mindset Nice to have: ServiceNow platform knowledge or experience Project Management capabilities and principles Service delivery account management experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Sales Specialist Location Dhankot - Haryana, India FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023. YOUR TASKS Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term. Suggest project prioritizations and participate in cross-functional workshops and meetings. Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and participating in the definition of departmental objectives Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation. Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations. Create quotes Designing prices and conducting annual price negotiations with the customer, if necessary, in consultation with the superior Preparing and conducting negotiations, e.g. acquisitions with a high degree of internationality, change management, cost life cycles, reimbursements, framework agreements Review all customer contract documents against Hella's internal requirements and carry out the necessary internal coordination (legal, quality, program management, etc.). Participating in development projects for the respective customer to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product- specific rationalization and value-added measures in consultation with the program management; processing change orders placed by Hella or customers after a project phase. Escalation (internal and external) of problems if the promised objectives cannot be achieved Controlling a department project, a sales project (national, regional, global) or an important financial KPI (GEFit, Over dues, DSO, SEK, QS, etc.) YOUR QUALIFICATIONS MBA , Commerce / Technical : Diploma/ Degree (Electronics preferred) Auto Component / Auto Industry 10-12 Years Working Experience with MSIL , Honda Conversant and working knowledge of SAP/R3, Microsoft Office Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company. FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity. HELLA India Automotive Pvt Ltd. Kavita Saru

Company Overview: Branding Pioneers, located at 750 Udyog Vihar, Phase 5, Gurgaon, is a renowned digital marketing agency specializing in tailored online marketing solutions, with a significant emphasis on the healthcare sector. Position: Google Ads Executive - Healthcare Job Location: Gurgaon, Haryana Roles and Responsibilities: Google Ads Campaign Management: Plan, develop, and manage Google Ads campaigns focused on healthcare, ensuring alignment with client objectives and industry standards. Landing Page Optimization: Design and refine landing pages to enhance conversion rates, collaborating closely with the web development team. Client Interaction: Engage with clients daily to gather feedback on lead quality and campaign performance, adjusting strategies as needed. Conversion Rate Optimization (CRO): Implement and test various CRO techniques to maximize the efficacy of campaigns and landing pages. Campaign Reporting and Analysis: Provide daily, weekly, and monthly reports on campaign performance, using data to drive decision-making and campaign adjustments. Ad Copywriting: Create compelling ad copy that resonates with the target healthcare audience, optimizing for both performance and compliance. Account Setup and Management: Set up and maintain Google Ads accounts, ensuring optimal structure and settings for healthcare campaigns. CRM Integration: Ensure seamless integration and functionality of CRM systems for effective lead tracking and management. Client Escalation Handling: Manage and resolve any client escalations related to Google Ads campaigns promptly and effectively. Team Collaboration: Work closely with other team members across departments to ensure a unified approach to client strategies. Qualifications and Skills Required: Experience: Minimum of 1-2 years in Google Ads management, with specific experience in healthcare marketing strongly preferred. Education: Bachelor’s degree in Marketing, Advertising, or related field. Certifications: Google Ads certification preferred. Technical Skills: Proficient in using Google Analytics, CRM software, and landing page builders like SwipePages. Communication Skills: Strong interpersonal and communication skills are essential for daily interactions with clients and team members. Analytical Abilities: Ability to analyze data and translate insights into actionable campaign improvements. Salary: INR 10,000 - 35,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): whats your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: Google Ads: 3 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline: 05/07/2025 Expected Start Date: 07/07/2025

The Fund Accounting Manager is an intermediate management level position responsible in financial reporting in the Fund Services Function and will act as an SME Reviewer in the preparation of financial statements for key clients at NAM Key Responsibilities / Functions / Role: Preparation/review of financial statements/regulatory reports like- Balance sheet, P&L, SOI, Notes to financial statements. Understanding of regulatory disclosures to SEC and other EMEA Regulatories Acting as subject matter expert for the team. Following US GAAPs, IFRS, Lux GAAPs and IRISH GAAPs. Identify Opportunities to implement process improvement & recommend system, service & process enhancement initiatives and efficiency gain Engage as an active collaborator with business / Onshore teams to ensure alignment with key stakeholders in Business, Ops and Technology During Confluence migration focus on transparency, timely escalation, cross site collaboration, shared learnings Successful implementation of key client onboarding initiatives on Confluence Develop a strong governance & control structure, support audits, interfacing with auditors & close process gaps Act as Confluence system SMEs as required & support the testing & rollout of the applications across the FR Actively participate in Productivity workgroup and contribute to the success of the workgroup Preparation of MIS, Meet SLAs, engage GPC site level priority workgroups & contribute to project deliverables Desired Candidate Profile : 8-12 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds. M. Com, MBA, Post-Graduation from recognized business institute/university, major in Accounting or Finance. Professional qualifications like CA, CFA, and CPA will be an added advantage. Experience with Confluence Unity financial reporting platform/DFIN- Publishing and Workbook functionality, is a plus 3-5 years of people management experience is preferred Demonstrate leadership & management skills, ability to work in team-oriented environment Should have sound understanding of Derivatives, Equities and Fixed income securities. Prior working experience in BPO/captive on capital markets back office processes, is a plus. Experience in process set-up/migration of work from onshore would be preferred Essential Skills: • Excellent communication / Domain skills. • Excellent interpersonal skills & people management skills Good Team Player, Interpersonal skill, Quick learner. Should be willing to work in shifts and flexible work hours as per process requirements Advanced experience working with Microsoft Office applications required, specifically Excel - Job Family Group: Operations - Transaction Services - Job Family: Fund Accounting - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

JOB DESCRIPTION Position Director of Information Technology Location Gurgaon, India Experience 5+ Years Position Overview: The primary goal is to ensure that Information technology (IT) service delivery adds the maximum value to our client and facilitates the achievement of institutional goals. The Director leads and manages the IT department, serving as a strategic advisor to college leadership on all technology initiatives. The Director is responsible for oversight and strategic implementation of the organization’s IT strategic plans, security, systems, applications, infrastructure, and policies and procedures. The Director aligns technology initiatives with the organization’s goals and objectives to drive innovation, modernization, growth, efficiency, and customer service. This leader is responsible for developing and maintaining a commitment to advancing technology solutions, as is required by today’s technology-savvy student. Building on a culture of customer service and understanding the needs of today’s technology-savvy student, the Director will work to shape Client expectations regarding technology services. Roles and Responsibilities: Provide leadership and management onsite at Client location of assigned IT department. Know the statement of work (SOW). Work with OculusIT to manage the contract/account against contract budget. Oversee IT; applications, infrastructure, end user computing, client support and client projects and work plans. Set objectives and strategies for the IT department. Develop business cases and provide options to our client for suitable technology to streamline all internal operations and help optimize their strategic benefits. Work with the expanded OculusIT team to design, implement and customize IT systems and platforms to improve customer experience. Facilitate the implementation of new systems, as applicable and within scope, and provide guidance to client IT staff and departmental users within the institution. Work closely with OculusIT team and Client CFO, or other client defined contract administrator, to review, assess, and approve purchases of equipment and software. Maintain daily communications with the remote OculusIT team to ensure computer and network infrastructure in the institution operates at optimal performance. In collaboration with the OculusIT Service Delivery Management, guide and organize IT-related projects. Monitor changes or advancements in technology to discover ways the institution can gain competitive advantage. Use industry standard metrics and measures to assess team performance (service quality, staffing levels, service levels) and adjust resources and processes accordingly. Use industry standard measures to report and review contracts metrics. Ensure escalated issues are addressed in a timely manner and that established service levels are consistently achieved. Design, monitor, and refine work processes and procedures so that issues are resolved efficiently and by the appropriate level of technical staff. Serve as the escalation point for any issues or complaints and ensure they are resolved with an appropriate sense of urgency. In concert with the service delivery manager and remote OculusIT team, coordinate resolution of complex issues that involve multiple technical resources and ensure effective use of applicable resources. Develop and maintain documentation (policies and procedures), SOPs and internal training materials. Ensure all service tickets and projects are logged into ticket/service/project tracking application. Develop and maintain client departmental relationships. Provide technical product training and basic user functionality training when required. Work closely with the OculusIT NOC & SOC, if applicable, to maintain production infrastructure uptime, proactive monitoring of security and performance and reporting deliverables. Requirements: Proven experience as Director of IT or similar IT management role. Excellent knowledge of higher education IT systems, applications and infrastructure. Background in designing/developing IT systems and planning IT implementation. Solid understanding of data analysis, budgeting and business operations. Superior analytical and problem-solving capabilities. A strong strategic and business mindset. Excellent organizational and leadership skills. Outstanding communication and interpersonal abilities. BS/BA in computer science, engineering or relevant field; MS/MA preferred.