35932 Escalation Jobs - Page 46

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Job holder is responsible to monitor all the activities of Internal Services Unit.Viz Regulatory Submission Job holder is accountable to maintain constant vigil over checks and controls in specific areas including regulatory reporting. etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Key Responsibilities Strategy Understand and implement goals and vision in unit /area to fit in to overall ITO/country plans. Identify and shares best ...

Job Title: The Billing Engineer Experience: 2-5 Years CTC: Up to ₹5.5 LPA Location: Industrial Area, Dahisar East, Mumbai, Maharashtra- 400068 Job Purpose: The Billing Engineer will be responsible for managing all billing, quantity surveying, and cost control activities related to MEP (Mechanical, Electrical & Plumbing) works. The role involves accurate preparation of bills, cost monitoring, documentation, and coordination between project, site, and finance teams to ensure timely and error-free project billing and reporting. Key Responsibilities 1. Quantity Surveying: Extract quantities from drawings and prepare detailed Bills of Quantities (BOQ) for MEP works. Verify quantities and measurem...

Description About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M. The Team We are seeking an experienced, highly motivated, and action orientated Cloud Engineer ...

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd ! We are delighted to share that Dr. B. Lal Clinical Laboratory Pvt. Ltd. has been recognized among India’s Top 100 Great Mid-Size Workplaces 2025 — a proud moment in our journey of excellence. Watch the proud moment here: Award Ceremony As we continue to scale new heights in diagnostic healthcare, we invite passionate professionals to join our team. Role Clarity | Head Administration Department: Customer Success (Administration) Reporting To: Director Role Definition The Head of Administration is accountable for leading the administrative function to ensure operational efficiency, statutory compliance, safe and secure in...

Skill required: Order to Cash - Cash Application Processing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation,BCom Years of Experience: 10-15 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results t...

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results t...

Job Description: We are looking for an experienced Project /Portfolio Manager to lead and coordinate the successful delivery of a Source to Pay (S2P) Digital Transformation Program and oversee additional engagement. This person is responsible for governing, planning, and driving execution, stakeholder engagement, and risk management across a complex, cross-functional initiative aimed at transforming procurement processes and enabling best-in-class digital tools Key Responsibilities 1. Project Management & Delivery - Lead the end-to-end project management of the S2P digital transformation initiative and oversee additional engagement. Develop and maintain detailed project plans, timelines,. Tr...

Job Title: Senior Academic Excellence Manager (Sr. AEM) – Delhi / North Region Company: SpeEdLabs Location: Delhi / North India Job Type: Full-Time Department: Academic Operations / Regional Management About SpeEdLabs SpeEdLabs, founded by IIT/IIM alumni, is a fast-growing adaptive learning platform providing AI-enabled personalized solutions for CBSE, ICSE, IIT JEE, and NEET students. We partner with schools and coaching institutes to deliver excellence in academic outcomes. Job Summary We are looking for a Senior Academic Excellence Manager (Sr. AEM) to lead and mentor Academic Excellence Managers (AEMs) across Delhi and the North region . The Sr. AEM will oversee regional academic operati...

Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 co...

Job Description Job Roles & Responsibilities: Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

URC Construction Private Ltd is HIRING. Position: Planning Manager Qualification: B.E./B.Tech in Civil Engineering Experience: 14 to 20 Years Project Nature: Commercial Construction Projects (Hospitals/Colleges) Roles & Responsibilities Study and understand the project scope, contract documents, correspondence, specifications, and drawings. Prepare Master Construction Programme (MCP) in line with the contract agreement, milestones, and scope. Plan resources and estimate costs for Labour, Material, Plant, Equipment, and Overheads (LMPO) . Prepare and monitor the Accepted Cost Estimate (ACE) / Zero Cost Budget. Coordinate with the Project Manager for correspondence, client communications, and ...

Job Location- Chennai & Pune We are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of secure connectivity solutions across the enterprise. Key Responsibilities: Incident Management: Lead the resolution of high-priority incidents related to SD-WAN and SASE platforms(Versa) Act as the escalation point for complex network issues. Perform root cause analysis (RCA) and drive corrective and preventive actions. Collaborate with ...

Position - Network Security L3 Mandatory Skills – Cisco ACI, Routing Protocols & at least 2 security firewalls real time experience in recent. Education – B.E/B.Tech Only, Regular Shifts – Rotational, 6 days week office Sharing detailed JD below FYR:- Job Description: We are looking for an experienced L3 Network Engineer to lead our network operations. The successful candidate will have extensive experience with Cisco AAA servers, Cisco Next Gen Firewalls, Palo Alto Firewalls, Citrix Load Balancers, and Cisco ACI & SDN. This role involves designing, implementing, and optimizing network solutions, as well as providing advanced support and guidance to the network team. Key Responsibilities: In...

Responsibilities The position will ensure complete dedication towards employee safety and security. Incidents (Accidents, Breakdowns etc.) are expected to be managed/supported and reported effectively and immediately to the management as per the SOP/Policy. The position owns the compete activities pertaining to day to day operations including verifying email transport requests, cab deployment, and confirmation to user within time. Also ensure that vehicle deployment is done in the internal software as per the SOP’s The position will ensure that the on time pickups, on time drops are arranged, trip verification, is done to ensure crew do not face any delay in cab arrangements and also the tri...

About the Role: We are seeking experienced and detail-oriented L3 Support Agents to join our growing team. This role is ideal for individuals who thrive in solving complex problems and are passionate about delivering high-quality support in fast-paced environments. As a Level 3 agent, you will handle advanced customer issues escalated beyond the L1 and L2 support teams. Your expertise will be critical in maintaining customer satisfaction and ensuring process excellence. Key Responsibilities: · Manage Level 3 escalations from internal support teams · Investigate and resolve complex or sensitive customer issues requiring in-depth knowledge · Work cross-functionally with product, tech, and oper...

Job description: Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Su...

Job Summary: We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate must be comfortable working in a flexible shift to align with the client’s business hours Key Responsibilities: Level 1 Support (L1): In assigned shift, act as the first point of contact for customer support inquiries. Monitor, triage, and manage support tickets using the ticketing system. Document issues, steps to reproduce, and resoluti...

JD: Customer Support Executive Experience: 1year. Location: Coimbatore. JD: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe. · Taking ownership of customer issues reported and seeing problems through to resolution · Researching, diagnosing, troubleshooting...

Role: City Controller and Revenue Lead Department: Finance Location: Delhi, Mumbai, Bangalore, Hyderabad, Ahmedabad, Pune Work Mode: 6 days from office (weekly off on Monday) Key Responsibilities City Revenue Leadership: Own and drive revenue realisation for all residential interior projects in your city. Set monthly revenue targets, drive achievement, and ensure all projects are financially optimised to meet business and profitability goals. City Controller Duties: Act as the city-level finance leader, working closely with the City CEO on OPEX and CAPEX management, project margins, cost analysis, and city-wide P&L control. Business Partnering: Approve and support all city-level business ini...

📍 Location: Delhi NCR (Field Role – Regular Client Site Visits) 🏢 Company: ATMS Group (Aditya Talent Management Services Pvt. Ltd.) 💰 Salary: ₹28,000 – ₹35,000 per month + travel reimbursement About the Role ATMS Group is looking for a proactive, field-oriented Operations & Recruitment Officer who can manage blue-collar manpower deployments, ensure site discipline, and maintain strong client relationships. You’ll be the on-ground bridge between our clients, site teams, and head office — ensuring every site runs smoothly and professionally. Key Responsibilities Conduct regular site visits to audit attendance, uniform discipline, and worker behavior. Maintain MIS records for payslip distributi...