20444 Escalation Jobs - Page 45

Job Summary Strategy Awareness and understanding of the Group’s business strategy Business Manage and/or resolve alerts/cases Follow the Correspondent Banking DOI to process risk events in line with the Assess, Analyse, Act (AAA) process. Processes Manage and/or resolve alerts/cases: Follow the Correspondent Banking DOI to process risk events in line with the Assess, Analyse, Act (AAA) process. People & Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Risk Management Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions. Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks. Key Responsibilities Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders FCC Controls representatives in group and country. Other Responsibilities Embed Here for good and Group’s brand and values in India / FCSO / TMCB Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills And Experience Compliance Policies and Standards Compliance Advisory Surveillance (including Screening and Monitoring) Investigations Compliance Risk Assessment Qualifications 4 to 6 years of relevant work experience in the following areas: Direct experience in Financial Crime Compliance, Risk Assessment or Quality Assurance in Financial Services, Banking or Regulatory environment Create and deliver presentations to senior management and the regulators Interpret complex requirements and be a self-starter A minimal of four years experience in Anti Money Laundering industry Strong working experience in any AML Behavioral Detection platforms (Mantas, etc)Strong understanding of AML Scenario logic and industry standardsContributing to the firm’s talent agenda and helping to create a more inclusive culture Compliance experience as a practitioner and/or Financial Crime compliance qualifications AML and terrorist financing surveillance skills in relation the respective country jurisdictions, and client types. Analysis skills: able to analyze data trends and out of pattern activities, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking) Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service oriented attitude. Education Relevant degree such as bachelor's and master's degree in business, education, statistics, mathematics, economics, finance, computer science, writing, financial services, accounting Training Mandatory & developmental – role-specific, and regulatory / compliance bank wide & role-specific Licenses Internal / externally required Membership Required for roles for continuous development / improvement/ awareness of current practices, etc. Certifications Aml/kyc Languages Excellent communication in english (articulation and writing). About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Join our Team as a Mobile Onboarding Administrator Location: Gurgaon About the role: Are you detail-oriented, organised, and passionate about delivering a seamless customer experience? As a Mobile Onboarding Administrator, you’ll play a vital role in provisioning mobile products and services for our external customers. You’ll ensure orders are processed accurately and efficiently, working closely with internal teams and external suppliers to deliver high-quality service. If you thrive in a fast-paced environment and enjoy being at the heart of operational excellence, this is the role for you. What makes you a great fit: Excellent communication skills, both written and verbal Strong organisational skills and attention to detail Proactive and customer-focused with a passion for service Able to work under pressure and meet strict deadlines Confident problem-solver with a positive attitude Adaptable and self-motivated team player Proficient in Microsoft Office and comfortable with IT systems Committed to continuous improvement and personal development Understands the importance of GDPR and data accuracy Enjoys working with people and building rapport Key responsibilities: Validate and approve sales orders based on pre-defined parameters Provision mobile connections across multiple networks and suppliers Liaise with Sales, Customer Service, and Project Delivery teams Act as first point of escalation for administrative issues during order progress Coordinate with external providers to meet provisioning requirements Maintain accurate order and delivery records in company systems Identify and mitigate risks to service delivery and customer experience Ensure all products are delivered accurately and within SLA Participate in training and team reviews to support continuous improvement Adhere to GDPR policies and company standards Support ad-hoc tasks as required by your line manager Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Position Summary: We are looking for an Associate, Global Customer Care to join our dynamic Global Customer Care team. In this role, you will take on a higher level of responsibility for managing the order entry, and processing of surgery orders. You will be expected to handle more complex orders, provide proactive issue resolution, and mentor junior associates. Your role will be critical in ensuring accurate order processing, timely invoicing, and high customer satisfaction while supporting cross-functional teams. As a Process Associate, you will contribute to process improvement initiatives and ensure that service delivery meets and exceeds set targets. Reports to: Manager – Global Customer Care Key Responsibilities: Order Management and Processing – Oversee the processing of incoming sales orders from order entry to release of Order’s for Invoicing, ensuring accuracy and compliance with company policies. Handle complex order updates, including corrections, price adjustments, and surgeon/lot data, to ensure orders are cleared and invoiced in a timely manner Proactively track order status using SAP, Esker, and EDI systems, and manage order holds to ensure no delays in processing. Ensure that Purchase Order (PO) data is validated and compliant with internal guidelines. Discrepancy Management and Issue Resolution - Act as the point of escalation for complex scenarios, providing timely resolutions to customer and order-related issues. Collaborate closely with Sales, Logistics, OMS, and Customer Service teams to resolve order issues quickly and efficiently. Ensure that all customer inquiries are addressed promptly with high-quality, solution-oriented responses. Support EDI and Process Improvement – Assist in the day-to-day management and growth of customer adoption for EDI, Esker, and other order management solutions. Identify, analyze, and implement process improvements within order processing workflows to enhance accuracy and reduce turnaround time. Contribute to achieving key performance targets related to order accuracy, invoicing, and delivery times. Order Block Management – Oversee the management and distribution of order blocks, ensuring timely resolution of issues by coordinating with appropriate teams. Take ownership of achieving and exceeding KPIs related to order accuracy, invoice accuracy, and on-time delivery. Mentoring and Team Collaboration – Provide mentorship and guidance to junior associates, offering support in complex issue resolution and process adherence. Actively collaborate with team members and leadership to improve team performance and achieve operational targets. Maintain a "one team" attitude by sharing knowledge, supporting colleagues, and fostering a positive team environment. Qualification: A bachelor's degree or equivalent in Business Administration, Supply Chain or related field 4-6 Years of experience in Order Management, Customer Service, or Supply Chain with a focus on sales order processing and invoicing. Strong understanding of Order Management Systems SAP, Esker (Good to have) EDI (Good to have) Excellent communication, problem-solving, and customer service skills. A proactive, self-starter who takes ownership of tasks and drives solutions. Strong attention to detail and accuracy in order processing and data management. Proficient in time management, balancing competing priorities while ensuring deadlines are met. Physical Demands: Work from office – Monday to Friday, working in EMEA Shift (12:30 PM to 9:30 PM IST). Flexible to work in any shift. Travel Requirements: NA Why Join Us? As an Associate, Global Customer Care, with us, you’ll be part of a global team dedicated to delivering exceptional service and operational excellence. We offer competitive benefits, opportunities for career growth, and a collaborative working environment where your contributions are valued. Join us in shaping the future of customer care and order management. Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Essential Skills and Experience: 3+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Essential Skills and Experience: 3+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Essential Skills and Experience: 7+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Essential Skills and Experience: 3+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

Senior Manager – Cross channel, WPP Media (Gurgaon, Bangalore, Mumbai, Chennai, Coimbatore, Kolkata) WPP Media is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for an Associate Director to join us. This role assumes responsibility of crafting a performance strategy for clients and create success stories. This team is responsible for delivering international solutions, particularly in APAC, EMEA, NA (all or multiple) with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow. In this role, we are looking for understanding & hands on experience of Paid Media Platforms. Knowledge of media strategy, planning and the media role in integrated communication. Own the work deliverables, processes, work quality & people management. At WPP Media, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us. Reporting Of The Role This role reports to the Director – WPP Media 3 Best Things About The Job Opportunity to grow with a global organisation with the largest digital footprint Exposure with the some of largest clients across categories. Diverse team and culture Measures Of Success In three months: Working with all constituents of paid media eco-system under one single roof Exposure to cutting edge technologies on performance. In Six Months Ability to work with a diverse team. Be a biddable media expert on major self-serve platforms. Get proficient with latest trading techniques and deals by managing largest portfolios. In 12 Months Emerged as a coveted champion on performance marketing solutions. Become proficient is escalation handling and resolve conflicts. What Your Day Job Looks Like At WPP Media Develop strong relationships with counterparts in Nexus-Hub regional teams. Lead the training and growth of your team. Enforce best practices with a focus on platform expertise, consistency, and quality of work delivery. Be accountable for consistent work delivery to Nexus-Hub regional teams by ensuring a high quality of output. Serve as point of escalation for your channel and take ownership of resolving challenges. Provide career development and coaching for your team. Line manager to 2-5 direct reports with 10-50 indirect reports. Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done. Provide support to the Leads in capacity planning & resource management for the team. Present strong and effective communication across all levels What You’ll Bring You are proficient in English. You have experience managing multi-location media activation teams. You have experience training and maintaining quality standards at scale. You have experience providing service to local teams from a centralized location. You have a passion for everything digital, with an active interest and understanding of online advertising industry trends. You have excellent communication skills, both verbal and written Minimum Qualifications 6+ year's professional experience in digital media execution You are at least one biddable media platform expert out of Google Ads, Meta, DV 360 with hands on experience across other platforms including but not limited to SA 360, Bing Search, DCM, Amazon ads, Twitter, LinkedIn and more. You are proficient in Microsoft Excel and Google Sheet Minimum team size handled 8-20 people. More About WPP Media WPP Media leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow. About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com Role At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. requisitionid:43078

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role CrowdStrike is seeking an Account Manager to be join the team and be responsible for ensuring that customers are thriving with our next generation endpoint technology. You will focus on high levels of adoption to ensure customer satisfaction as well as be drive all cross and upsell within your accounts. You will identify key customer MBO’s to drive a roadmap, milestones and creation of customer champions as a trusted advisor. The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver. Please note this role will be based in Mumbai or Pune What You’ll Do Serve as the primary point of contact for clients within Mumbai region while collaborating with Sales, Customer Success and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions. Achieve a quota of new sales growth within your select customer base each quarter. Be a customer advocate, driving relationships with key customers and creating new champions. Identify whitespace in existing accounts and create value based presentations to promote upgrades and cross-sells. Consult with our existing customers in the assigned region to recommend additional solutions from the CrowdStrike portfolio. Devise and execute account strategies and plans to maximize customer success and account growth. Provide high touch customer service, including escalation and coordination of support issues as needed. Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base. What You’ll Need Track record of meeting or exceeding expectations in an individually focused, quota carrying role. Technical aptitude and ability to learn new concepts quickly. Exceptional written and verbal communication skills. Must be a self-starter with the ability to work independently and also in a team environment. A curious nature with a desire to learn and a competitive spirit. High level of comfort handling client objections and negotiations. Excellent time management skills. Security or SaaS sales experience desired. Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is highly preferred. Key Responsibilities: Act as the primary point of contact for escalated customer issues, ensuring timely acknowledgment, investigation, and resolution. Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues. Lead incident response for major outages or critical service degradations; provide real-time updates to stakeholders and customers. Analyse incidence summary and identify root cause analysis (RCA) for recurring issues and work with relevant teams to implement corrective and preventive actions. Track, document, and report escalation trends, outcomes, and improvements to senior leadership. Maintain escalation response playbooks, SLAs, and protocols to ensure consistent and effective handling of critical issues. Qualifications: Bachelor’s degree in Information Technology, Telecommunications, Engineering, or related field. 3 to 5 years of experience in technical support, service delivery or network operations, preferably in the ISP or telecom industry. Proven experience handling escalations and leading cross-functional resolution efforts under pressure. Ability to defuse and calm intensified situations Attention to detail to ensure proper dissemination of internal and external communication Update and “clean up” tickets as needed Strong understanding of ISP infrastructure, broadband technologies, and network troubleshooting principles. Excellent verbal and written communication skills; ability to communicate complex technical issues to non-technical stakeholders. Strong analytical and problem-solving abilities with a customer-first mindset. Experience with incident management tools, ticketing systems, and escalation tracking dashboards. ITIL or related service management certification is a plus.

About This Role Wells Fargo is seeking a Operations Processor In This Role, You Will Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 26 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-468134

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programme's support. Job Description To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Conduct self in a professional manner and take responsibility for work and commitments. Flex approach to meet the changing needs of teams and clients. Identify and make suggestions for improvements when problems and/or opportunities arise. Learn about business needs are changing and consider the impact on services provided. Take action to stay current with new and evolving technology. Handle, manage and analyse data and information responsibly. Communicate with empathy and adapt communication style to meet the needs of the situation and audience. Anticipate the needs of others and take appropriate action. Embrace different points of view and welcome opposing and conflicting ideas. Uphold the firm's code of ethics and business conduct. Additional Job Description Preferred skills: MS office 365, Any graduate/ Postgraduate Minimum Years’ Experience Required 0 to4 Additional application instructions Experience in HRSS-preferred Location – Bangalore

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the TC Operations team you will serve as the first point of contact for employee concerns related to HR matters, facilitating communication and problem resolution. As an Associate, you will support senior staff by leveraging firm resources to build knowledge, while developing your skills in a fast-paced environment. This role offers a unique opportunity to enhance your professional growth through hands-on experience in a dynamic HR contact center, where your contributions directly impact employee satisfaction and operational effectiveness. Responsibilities Serve as the initial contact for employee inquiries regarding HR issues Utilize firm resources to enhance personal knowledge and skills Address employee concerns effectively through various communication channels Resolve issues on the first point of contact or direct to relevant experts Identify trends in employee requests to suggest process enhancements Provide guidance on self-service resources available to employees Maintain confidentiality while handling sensitive information Adapt to changing circumstances while managing multiple responsibilities What You Must Have High School Diploma 1 year of experience Oral and written proficiency in English required What Sets You Apart Bachelor's Degree Experience in employee coordination or HR roles Skilled in communication and Excel skills Demonstrating empathy and rapport-building abilities Adapting to rapidly changing environments Managing multiple tasks and deadlines effectively Utilizing relevant technology for HR solutions Maintaining performance metrics and managing service requests Fluency in French language

About This Role Wells Fargo is seeking a Senior Commercial Banking Portfolio Coordinator In This Role, You Will Review complex credit information of loans for companies and industries Provide support to the Commercial Banking Portfolio Management team and more experienced individuals in the credit approval process Perform complex credit investigations on companies and industries Utilize knowledge and interpretation of procedures to direct less experienced individuals Interact with immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 4+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-477523

About This Role Wells Fargo is seeking a Software Engineer In This Role, You Will Participate in low to moderately complex initiatives and projects associated with the technology domain, including installation, upgrades, and deployment efforts Identify opportunities for service quality and availability improvements within the technology domain environment Design, code, test, debug, and document for low to moderately complex projects and programs associated with technology domain, including upgrades and deployments Review and analyze technical assignments or challenges that are related to low to medium risk deliverables and that require research, evaluation, and selection of alternative technology domains Present recommendations for resolving issues or may escalate issues as needed to meet established service level agreements Exercise some independent judgment while also developing understanding of given technology domain in reference to security and compliance requirements Provide information to technology colleagues, internal partners, and stakeholders Required Qualifications: 2+ years of software engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Overall 4+ years of application development experience (full stack) 3+ years of experience in Java and Angular 2+ years of experience in developing RESTful APIs 1+ years of experience developing solutions to integrate with Apache Kafka or similar technology 1+ years of experience with client-side programming languages such as JavaScript 2+ years of experience in SQL Server or similar relational database(s) 1+ years of experience in test automation using tools such as Selenium or Microsoft Playwright 1+ years of Agile experience Ability to participate in design, development, and implementation of large-scale complex software applications Excellent verbal, written, and interpersonal communication skills Ability to work effectively, as well as independently, in a team environment Prior experience in GRC is a plus Prior experience or familiarity in data science is a plus Prior experience in prompt engineering is a plus Job Expectations: Full stack development using Java and Angular Contribute to automated testing using Playwright or Selenium Posting End Date: 17 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-478977

Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth The CTDO Data Analyst plays a crucial role in financial reporting, data integration, business intelligence, and dashboard creation within the Ryan Technology Organization (CTDO). Reporting to the CTDO Manager, this role is responsible for extracting data, generating reports, creating dashboards using advanced analytical tools like Power BI, Tableau, Alteryx and other business tools. In addition, the Analyst will manage the standardized purchasing process for the CTDO division. This entails entering and reviewing technology purchase requests via a SharePoint system, entering POs in the Workday system. This position also works with the Procurement department to manage contract paperwork through the Legal department and manages the IT purchasing function that runs through the IT Support Center. The CTDO Business Analyst will also create and manage the creation of annual blanket POs for regular services, quarterly review of blanket POs for required change orders, and backend research on invoices as requested by Accounts Payable and suppliers. They will also manage the process of moving services and POs to Ryan LLC from acquired companies as required. This position requires a strong analytical mindset, the ability to manage large datasets, and expertise in reporting tools and automation. The role will provide data-driven insights to support strategic decision-making and operational efficiency. The CTDO Data Analyst will play a pivotal role in supporting the CTDO Manager by delivering actionable insights, streamlining procurement processes, and enhancing reporting capabilities using cutting-edge analytical tools. The Ryan Technology Organization promotes an open-minded atmosphere of learning and growth and expects the same from our employees. We want to foster a positive and enthusiastic can-do attitude with our work. To be successful in this role, you must have a sense of where things are going and have experience using best of breed tools, technologies, and practices. This role is a formative one for the future of the CTDO division within Ryan, LLC and will be best filled by one hungry to have a significant impact. People Duties and responsibilities aligned with Ryan Key Results: Creates a positive work atmosphere by fostering productive interactions with leadership, team members, and suppliers. Develops and maintains process documentation, ensuring knowledge management. Conducts training on new processes and tools, including Power BI and data visualization best practices. Supports cross-training initiatives within the team. Proactively communicates with internal teams, end users, and suppliers to streamline operations. Client Works closely with the CTDO Manager to provide insights through data analysis and reporting. Manages procurement activities, ensuring seamless purchase request processing and supplier coordination. Ensures data accuracy and integrity for all reporting and business intelligence activities. Value Extracts and integrates data from various sources to support reporting and analytics. Develops, maintains, and automates dashboards using Power BI for financial performance tracking, cost management, and procurement insights. Supports data integration efforts using Alteryx and other automation tools to ensure seamless flow of financial and operational data across systems. Manages the standardized purchasing process, including technology purchase requests, PO creation, and supplier coordination. Provides real-time reporting and business intelligence solutions to support strategic decision-making. Oversees the creation and management of annual blanket POs, quarterly reviews, and invoice reconciliations. Serves as a key escalation point for procurement-related issues. Ensures compliance with financial policies and procedures, including budget adherence and forecasting accuracy. Supports automation initiatives and process enhancements to improve efficiency and data accuracy. Performs other duties as assigned. Education Bachelor’s degree and a minimum of 4 years of industry experience as a business or financial analyst in the technology and/or consulting services industry, with a progressive record of successful delivery of results and process improvement. Degree in Business/Accounting preferred. Public company experience a plus. Demonstrated success with managing employees in other geo locations desired. Additional Experience Demonstrates leadership engagement and influencing skills Demonstrates ability to work on cross-functional projects and tasks with tight deadlines Ability to coordinate teams to quickly identify variances, budget requirements, and spend trends to support accurate planning and reporting Ability to juggle multiple projects and tasks and successfully prioritize to deliver timely results in the face of competing business interests Strong drive for results and continuous improvement Outstanding organizational, communication, and people skills Detail-oriented and highly organized Excellent written and verbal communication skills Customer service and solution oriented Proven ability to work both independently and collaboratively with colleagues at all levels Analytical and critical thinking skills Key Skills Expertise in Power BI and other reporting tools for dashboard creation and data visualization. Strong analytical skills with experience in data extraction, automation, and financial analysis. Proficiency in Workday, SharePoint, and procurement processes. Experience in business intelligence, data integration, and automation solutions. Ability to work independently and take ownership of reporting and procurement operations. Excellent communication and stakeholder management skills. Certificates And Licenses Certification on Analytical tools and AI Technology. Work Environment Standard indoor working environment. Occasional extended periods of sitting while working at computer. Position requires regular interaction with employees at all levels of the firm as well as interaction with external suppliers and clients, as necessary. Must be able to lift, carry, push, or pull up to 30 lbs. Independent travel requirement: up to 10%. Equal Opportunity Employer: disability/veteran

The individual will assume the lead role in the delivery of facilities management (FM) services to Expedia in India. He / she will be the single point of contact for Expedia and will be responsible for: Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of Expedia in India. Achieving Expedia’s regional outsourcing objectives of service quality, cost savings, consistency, and risk management. Client and Account Management Be the single point of contact for Jones Lang LaSalle’s service delivery and as the escalation point in India Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle in India Manage relationships with key stakeholders in Expedia’s organization in Bangalore, Mumbai, Gurgaon, and organize regular business review with them Develop and implement, together with the Regional Account Director, a business plan which meet Expedia’s outsourcing and Jones Lang LaSalle’s objectives for the account in India. Contract Management Ensure the adherence to the contract. Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted. Implement and manage the change control process. Manage the governance process for the account in India Financial Management Assist Expedia with the development of the property budgets and forecasts in accordance with the financial timetable. Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets (JLL plan) Meet the agreed growth targets for the account. Look for opportunities to cross-sell services. Responsible for collection of fees from client and tracking of outstanding payments. Operations Be responsible for the direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc. Actively manage the professional development of all direct reports. Prepare and implement a Succession Plan for the account. Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems. Develop and implement standard operating procedures and processes for the account. Develop, implement and manage all regional initiatives and programs for the account. Drive client specific initiatives such as savings targets, benchmarking and best practices. Source, transfer and implement best practices to the account. Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices. Establish consistency in the monthly reporting in each country. Take part in the development of the regional reporting to the satisfaction of Expedia.

🚨 We’re Hiring | Team Leader – Customer Renewals Associate (US Process) | Chennai 🚨 Take the next big step in your renewals journey with IRIS KPO Resourcing (I) Pvt Ltd! 📍 Location: IRIS KPO Resourcing, Pottipati Plaza, 5th Floor, Nungambakkam High Road, Chennai – 600034 Shift Timings : US Shift 6.30 PM to 3.30 AM Role Overview: We’re looking for an experienced professional to lead our Customer Renewals Associate. You will be responsible for driving performance, ensuring timely renewals, delivering top-notch customer service, and supporting team growth and development. Key Responsibilities: 🔹 Lead and motivate the Customer Renewals team to achieve performance targets 🔹 Ensure smooth handling of customer queries, quotations, and renewals 🔹 Monitor SLAs, workflow, and quality standards 🔹 Drive revenue growth through effective account management 🔹 Act as a point of escalation for complex customer issues 🔹 Collaborate with internal teams to streamline processes and enhance customer experience 🔹 Maintain strong product knowledge and a solid understanding of Accounting, CPA, and Payroll/HCM business models What We’re Looking For: ✅ Prior experience in handling Renewals process with leadership responsibilities ✅ Strong people management and communication skills ✅ Willing to work in US Shift 6.30 PM to 3.30 AM ✅ Any graduate with relevant team handling experience ✅ Must be open to working from our Chennai office (Nungambakkam) ✅ One-way drop facility provided for female employees ✅ 5-day work week (Monday to Friday) If interested, Please share your resumes to siva.arun.m@iris.co.uk

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job Description Additional Responsibilities: Ensure that technical solutions are effectively delivered, aligned to the CFT technical strategy and deliver value to our business partners. Introduce programme management rigour and discipline across all providers. Be able to articulate complex problems, risks and solutions to key stakeholders. Day to day management of a virtual delivery team which may consist of onshore and offshore resources. Reaching out when needed to resolve issues up to and including Director level. Provision of regular reports to senior management on the progress and issues affecting releases. Manage the smooth transition from the project delivery team into BAU. Shows strength in negotiation both internally and externally to ensure successful resolution of issues prior to escalation. Ability to independently drive change within the team that will improve the overall efficiency and throughput. Focus on driving solutions rather than highlighting problems, working collaboratively across teams. Knowledge, Skills, Experience & Educational Qualification Cloud Platforms: Solid understanding of cloud platforms, especially Azure, and their related services. Technical background : Experience in technology and software engineering practices, with the ability to guide and influence technical decisions and implement effective delivery practices. Collaboration: Ability to work closely with engineers for efficient delivery and analysis. Data Management: Proficiency in data projects and concepts, including data governance, data quality, data integration, and data lifecycle management. Project Management: Proficiency in project management methodologies such as Agile, Scrum, and Waterfall, along with related tools. Team Leadership: Experience in building and leading geographically distributed teams, defining the appropriate target operating model. Performance Management: Proven leadership in hiring, mentoring, and managing teams, providing strategic direction, and setting goals aligned with the organization's data strategy Complex Project Management: Demonstrated ability to prioritize and manage multiple complex projects from initiation to delivery and transition to support. Partner with the business lead, programme managers and technical resources to deliver key milestones in a complex environment Knowledge & Skills (Additional) : Develop and manage plans for projects in own area over the short/medium term Able to explain concepts to a variety of audiences and to ensure that the meaning is understood. Expert knowledge on the IT industry and emerging trends particularly with a focus on enabling world class business solutions. Experience: 12-15 years of experience with 5+ years as a Project Manager Experience with Agile development (Scrum/Kanban) is must Experience with task tracking systems like Jira, Azure DevOps is must Should have worked on Data delivery projects Project Plans, Implementation of SDLC etc Educational Qualification: Bachelor’s or master’s degree in IT Project Management Professional (PMP) / PRINCE II certification is a plus Azure Data platform certifications is a plus We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Company Description Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others. Job Description We are seeking a professional and vigilant Security Officer to join our team in Mumbai, India. The ideal candidate will be responsible for maintaining a safe and secure environment for our employees, visitors, and assets. Patrol designated areas to prevent and detect signs of intrusion and ensure security of doors, windows, and gates Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Respond to alarms and investigate disturbances Write detailed incident reports and maintain daily activity logs Operate and monitor surveillance cameras and other security equipment Perform access control and conduct security screening of personnel and vehicles as required Escort or drive motor vehicles to transport individuals to specified locations and provide personal protection Collaborate with local law enforcement agencies when necessary Adhere to company policies and procedures for health, safety, and environment Qualifications High school diploma or equivalent Valid security guard license Minimum 2-3 years of experience in security or law enforcement First Aid and CPR certification Excellent physical fitness and stamina Proficiency in surveillance and monitoring techniques Strong knowledge of emergency response procedures Exceptional communication and interpersonal skills Proven ability in conflict resolution and de-escalation techniques Competent in report writing and basic computer skills Knowledge of local laws and regulations related to security operations Familiarity with security protocols and industry best practices Ability to remain calm and make sound decisions under pressure Willingness to work flexible hours, including nights, weekends, and holidays Fluency in English and Hindi; knowledge of other local languages is a plus

Purpose of the Role This role will be part of the business development team, responsible for leading customer opportunities, developing a deep understanding of their business and technical needs, and conveying their strategies, roadmaps, and solutions to Agratas teams. Client Relationship Management : Serve as the primary liaison for assigned key accounts. Build and maintain strong, long-term relationships with stakeholders at OEMs. Cross-Functional Collaboration: Coordinate with internal teams including Product Development, Supply Chain, Engineering, and Quality. Market & Customer Insights: Track industry trends, competitor activities, and evolving customer needs.Provide actionable insights to influence product development and strategic planning Key Responsibility Areas Establish an account management framework that defines the way we engage with customers commercially incorporating contracts, pricing, T&Cs, product warranties. Creation of commercial contracts to underpin the product requirement and deliverables.Work with the Programme Management team to develop cross functional products and implementation plan. Lead customer opportunities to develop a good understanding of their business and technical requirements and articulate their strategies, roadmaps and solutions to Agratas teams. Develop close working relationships with key internal and client stakeholders, becoming a trusted advisor to customers. Working with R&D and Strategy teams to identify ideas for revenue generation and converting those ideas into leads, leads into opportunities to support Business Development head in building the pipeline. Support stakeholders in relation to internal reporting, opportunity management, new capability building. Working collaboratively with Operations, Programme Managers & Partners to ensure seamless delivery execution. Be the customer’s point of escalation for ad-hoc issues that arise. Knowledge Generic Essential Excellent communication, interpersonal skills and self-confidence Previous experience of establishing relationships with existing as well as new customers and becoming their trusted advisor. Ability to articulate customer requirements to internal programme and technical product teams. Desired Experience of problem resolution using structured approaches Experience working with cross-functional teams, often in multiple locations globally. Credibility within the account management environment and ability to influence others Good knowledge of technical product constraints Qualifications/Certifications Prior experience in a similar role within the Automotive/Energy industry. Familiarity with project management tools and software 2 to 5 years of work experience.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? Wrike is seeking an experienced Senior Security Operations Center (SOC) Analyst to help safeguard our organization’s most valuable assets and data from emerging cyber threats, operating within a fast-paced 24/7 environment. More about your team: As a Senior SOC Analyst, you will play a key role in collaborating with our multidisciplinary security team, including Infrastructure Security Engineers, Security Engineers, Application Security Engineers, and Compliance specialists. You'll be joining a group of passionate, approachable experts driven by continuous improvement and a collective commitment to keeping our organization secure. Key Responsibilities: Lead the monitoring, analysis, and triage of complex security alerts and events, providing expert guidance to junior team members Assess risk and impact of potential incidents, recommending and overseeing appropriate remediation actions Employ a broad range of advanced security tools and technologies to proactively detect and investigate sophisticated cyber threats Collaborate with and mentor other teams, including incident responders, to ensure timely and accurate escalation and resolution of high-priority cases Oversee documentation and reporting of security incidents, ensuring accuracy, clarity, and timely delivery to relevant stakeholders Drive the ongoing development and enhancement of security monitoring and detection capabilities, introducing best practices and automation where appropriate Stay ahead of the latest security trends, emerging vulnerabilities, and best practices, sharing knowledge and recommendations within the team and across the organization You will achieve your best if you have: Over 5 years of experience in a Security Operations Center (SOC) or similar security-focused role in a software product company Deep understanding of network fundamentals and a wide range of security threats Exceptional analytical and problem-solving skills, with the ability to think critically under pressure Outstanding communication skills, both written and verbal, with the ability to convey complex concepts to technical and non-technical audiences You will stand out with: Hands-on experience with leading security information event management (SIEM) and extended detection and response (XDR) platforms (e.g., Rapid7, Splunk, Wazuh, Microsoft Defender for Endpoint, Crowdstrike) Relevant industry certifications (e.g., CISSP, GCIA, GCIH, CEH) or demonstrable advanced expertise Strong experience in log analysis, event correlation, and incident response Perks of working with Wrike: 10 days of National and Festival Holidays per year (eight fixed, two flexible) 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Company Description SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. Job Description What you will do Incident Management: Receive and log incident reports from internal and external customers. Analyze and resolve technical issues promptly and efficiently. Escalation Management Escalate incidents as necessary, ensuring timely resolution. Support Incident Management team for managing/driving Out of hours incidents. Customer Support: Provide excellent customer service, establishing rapport with users and stakeholders. Keep customers informed of incident progress and resolution timelines. Demonstrate effective communication skills, both written and verbal. Technical Expertise: Utilize hands-on experience with ITSM tools for incident tracking and resolution. Manipulate and analyze data to identify trends and patterns. Collaborate with technical teams to troubleshoot and resolve complex issues. Documentation: Prepare clear and concise documentation for incident reports and resolutions. Create user-friendly guides and knowledge base articles. :Communication and Collaboration Communicate technical concepts in user-friendly language. Collaborate with cross-functional teams to address and resolve technical issues. Participate in team meetings and contribute to continuous improvement initiatives. Process Management: Follow established processes and procedures for incident resolution. Identify opportunities for process improvement and suggest enhancements. Customer Relationship Management: Build and maintain strong customer relationships. Proactively identify and address customer needs and concerns. Organizational Skills: Prioritize and manage multiple requests in a fast-paced environment. Pay strong attention to detail in all aspects of work. Flexibility and Shift Work: Willingness to work in a flexible schedule, including shifts. Ability to adapt to changing work patterns and demands. Self-Motivation: Work independently with minimal supervision. Demonstrate a proactive and results-oriented approach. Minimum Qualifications 2-4 years of experience as a Service Desk Analyst ITIL V3/V4 certification Flexible to work in 24x7 environment Excellent communication skills (written & verbal) Hands-on experience with ITSM tools Strong attention to detail Excellent Microsoft Office 365(Excel, Power Point, etc) Power Automate and Power BI skills Event and Alerts Management Data manipulation and analytical skills Preferred Qualification Ability to work without daily management supervision Team player with a positive 'can-do' attitude Strong organizational skills and ability to prioritize Willingness to work in a flexible work pattern and shifts Self-motivated with a commitment to achieving results. Additional Information Flexible to work in a 24x7 environment Dedicated UK Business hours shift Secondary Location: Noida Campus At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Location Name: Roorkee Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Job title: Master Data Operator - Customer Location: Hyderabad Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide. At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at www.opella.com. Main Responsibilities The GBS mission is to contribute to CHC simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management, among others). GBS aims to deliver efficiency by leveraging best in class methodologies and strategically contributing to CHC simplification, while driving mindset and cultural changes. The Purpose Of This Role Is To Perform the maintenance of Material Master Data in CHC. Ensure the master data maintenance process results in the highest level of master data quality. Ensure the Service Level Agreement (SLA) on master data maintenance is met on regular basis. Identify and involve in continuous process improvement in the master data maintenance. Resolve master data quality with SLA. Perform the Restricted Party Screening (RPS) activities to mitigate risk and due diligence. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. The following details activities will be the main activities of the role: Master Data Maintenance Maintain the master data with the highest level of master data quality as defined by the Master Data Governance team. Maintain the master data within the agreed SLA with the relevant stakeholders. Participate in regular review with the Master Data Governance team on the master data quality and involve in continuous process improvement opportunity. Maintain the SOP’s and keep them up to date. Perform annual blocking of inactive master data diligently. Participate in the internal audit on master data related topic. Restricted Party Screening Perform the RPS activities actively and review the positive alerts within the day and resolve them (if needed) within the SLA. Maintain the RPS sanction list and keep it up to date. Maintain the Commodity Codes for the Material Master Data in the RPS solution on a timely manner. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. About You Experience: At least 2 years of Master Data Operations experience in Customer Master Data is a must. Technical skills: MDG, Material Master Education: Bachelor’s degree in business administration, Computer Science, Data Science, Information Science, Economics, Accounting, Engineering or related field is preferred. Working knowledge of MDG and SAP is a must. Experience in master data maintenance is a must. Experience in restricted party screening is preferred. Experience in collaboration with peers and partners across organizations. Problem-solving and hands on skills (investigate requests / problems and recommend solutions to ensure completion of activities within SLA). Willingness to learn about multiple disciplines. Ability to work with teams globally. Take extra initiative on the floor. Fluency in English is a must. 5 days working Job type: Full time Flexibility to work in shifts Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things All In Together: We keep each other honest and have each other's backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.