8836 Escalation Jobs - Page 45

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Analyst, Product Delivery (Project Management) Overview – About Product Delivery Product Delivery (PD) is dedicated to enabling and empowering the core of Customer Delivery throughout the Asia Pacific region by providing streamlined knowledge, expertise, materials, training, and education. By leveraging our robust global partnerships and subject-matter expertise, we offer insights, experience, and solutions to foster innovation, ensuring our products and platforms are prepared for large-scale deployment. We excel in addressing uncertainties in delivering pilot projects and executing complex and strategic programs. Our team is inclusive, supportive, and innovative, fostering a problem-solving environment. Our team culture emphasizes accomplishing tasks efficiently while maintaining a positive and enjoyable work atmosphere. The Product Delivery Project Team in Asia Pacific is a technical project team responsible for overseeing, supporting, and providing technical project management on the deployment of Mastercard products, including the technical integration of product APIs. This role entails collaborating with various internal cross-functional teams such as Product Management, internal Delivery partners, and Business teams. Additionally, the team works with the Enablement arm to ensure that products and new features are ready for rollout into new markets. The team provides proactive project support and management for these implementations, which includes assessing and validating all necessary artefacts and test strategies to ensure successful customer implementation, and standardising processes for repeatability and scalability across specific markets. The Role Project Management Lead and project manage First-In-Market (FIM) projects, including discovery of market (country) nuances, to be highlighted in implementation documents for handover to delivery teams for scaling in future projects similar in nature. Act as the primary interface to customers, while coordinating all internal and external project related activities. Conduct workshops for external customers that include a detailed walkthrough of project implementation approaches. This will include proposed project pre-requisites, schedules/timelines, with related assumptions, constraints, and risks. Working closely with our external stakeholders to identify risk mitigation strategies. These could happen at the sales/pre-implementation consultation stage where extensive customer engagement will be expected. Collaborate with implementation teams to develop a comprehensive project implementation plan, clearly delineating the various workstreams (where applicable), interdependencies, and critical path milestones. Meticulously track and monitor the project schedule, risks, and issues, ensuring robust change control management through tools such as Gantt charts and risk metrices. Prepare and disseminate comprehensive project status reports to all stakeholders, both internal and external, on a regular basis to ensure transparency and alignment throughout the project lifecycle. Utilize advanced project management tools such as Gantt charts, risk matrices, and issue tracking systems to provide detailed insights into project progress, risks, and mitigation strategies. Engaging with external customers to ascertain solution requirements is a pivotal activity. This involves conducting detailed needs assessments, leveraging technical specifications, and utilizing advanced methodologies such as requirements elicitation and stakeholder analysis to ensure comprehensive understanding and alignment with project objectives. Effectively manage and resolve issues and escalations throughout the project by utilizing appropriate issue tracking systems and escalation protocols. Demonstrating the ability to provide technical support, including troubleshooting, to both customers and internal partners, ensuring technical issues are resolved efficiently will be well regarded. Cross-functional Team Interaction This role involves working with cross-functional teams and external customers across Asia Pacific markets. There may also be instances during a project implementation that require contact with the Mastercard Global Product team based in other regions. Time zone coverage includes the Pacific region (New Zealand/Australia) to South Asia region (India/Sri Lanka). As this is a regional role, there will be times when support for customers in their respective business time zones is necessary. Adaptability to different time zones is essential for seamless communication and collaboration. This includes using advanced communication tools and methodologies, such as asynchronous communication platforms (e.g., Microsoft Teams), project management software (e.g., Microsoft Project), and real-time collaboration tools (e.g., Microsoft Teams & Zoom), to facilitate effective interactions and maintain alignment across all stakeholders. Collaborative Problem-solving Collaborate with cross-functional partners to identify and remedy delivery pain points during product pilots, ensuring a smooth and successful rollout. Continuously seek to identify opportunities for efficiency & control improvements with the goal of implementing these enhancements whenever possible. All About You Certification and Experience: A valid PMP (or equivalent) certification is preferred, with a minimum of 3-5 years of technical project management experience in a customer-facing environment. Proven effectiveness to drive complex multi-stakeholder planning processes and managing risks. Experience in both waterfall and agile project management methodologies is highly desired. Good Understanding of Payments Domain: A good understanding of the payments domain is highly preferred, both traditional and emerging payments landscape. Passion for Enabling New Products: The candidate should be passionate about learning and enabling new products and functions for customers, including evaluating and providing feedback on product readiness, Go-To-Market planning, and rolling out products in various markets in Asia Pacific. Comfort with Ambiguity: The candidate must be adept at navigating the ambiguity typically associated with new product implementation. They will take the initiative to establish clarity for all stakeholders involved while proactively monitoring and documenting market nuances. Independent Worker: The ideal candidate must demonstrate the ability to work autonomously within a matrix-based, diverse, and geographically dispersed project team. Excellent Communicator and Collaborator: Effective communication is essential; the candidate must collaborate with team members and customers primarily via digital platforms (written, audio, and video). Key tasks must be completed to a high standard within set deadlines, requiring excellent problem-solving and organisational abilities. Multi-lingual Capability: Multi-lingual capability, especially in languages commonly used in Asia, is highly preferred. Willingness to Travel: The candidate should be prepared for occasional business travel if required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-236332 Show more Show less

About Baazar Style Retail Ltd: Baazar Style Retail Ltd is one of India’s retail pioneers, operating 200+ stores across 9 states. We serve a vibrant community of Indian consumers by offering value-for-money products across fashion and general merchandise. We empower local communities and create employment across the country. Driven by the Indian consumption story, our mission is to provide innovative, affordable offerings tailored for every household. Style Baazar is not just a hypermarket—it’s a one-stop destination for quality, variety, and unbeatable prices. Know more : www.stylebaazar.in We are urgently looking for the position of Lead - Saree Buyer Role (Why position exists): Working in the capacity of Saree Buying Lead to develop competitive & sustainable category strategy for profitable growth, create the framework for smooth functioning of the category to attain maximum merchandising efficiency. Primary Responsibilities: • Should be executing timely customer demand analysis and market trends study to help decide to merchandize buying aligning with company goals and financial budgets agreed with planning team for Saree Category. • Develop and adapt the core buying and merchandising strategy for retail, online and outlets. • Design, develop and agree the framework for core buying, based on store capacity, flow planning and commonality targets. • Deliver planned sales, profit, margin and stock targets and to maximise opportunities within the business. • Oversee the global seasonal OTB and rolling inventory forecasts. • Helps in sourcing new merchandise and review existing items to ensure products remain competitive for Saree category. Keeping up to date with market trends and reacting to changes in demand are key elements of the role. • Accountable to understand Saree category customer needs, maximize profits and provide a commercially viable range of merchandise at competitive prices. • Expert in deriving business strategies by analyzing consumer buying patterns and work out core team to predict future trends for Saree Category • Review and approves plan to purchase well in advance to address festival, occasions and seasonal needs for Saree Category while working closely with planning team. • Monitor and regularly reviews performance indicators, such as sales and discount levels by driving plans for stock levels in Saree Category, reacting to changes in demand and logistics. • Ensure regional buys deliver a consistent product message. • Acts as escalation point for particularly Saree Category in B&M team for managing supplier relations and leading strategies for negotiations and terms of contract; maintaining relationships with existing suppliers and sourcing new suppliers for future products. • Responsible for the management of carryover, markdown, and terminal stock. • Handles the Saree category Business Sales & Margin delivery, responsible for category business top line and bottom line along with Working Capital management. • Review and validate the strategic sourcing (Domestic, Imported). Centrally accountable for merchandise timely delivery and availability at stores for Saree Category • Expert in category assortment and Promotion Strategy (development and execution), along with category potential Mapping within stores and timely review the consumption Analysis for Saree Category. • Saree Category Head will be responsible for revenue generation at the store level. • Will be responsible for Mystery Shopping at least twice in a month to understand customer need, competitor product analysis, gauge the footfall on one category, to understand how the display of the merchandise is affecting the sales and giving the feedbacks to Planning and VM team. • Drive the development and implementation of merchandising & buying systems and processes. • Assortment Planning for Saree Category • Introduction of a new product in every quarter for Saree Category • Introducing new supplier every year for Saree category. • Also working on the concept of City buyer to minimize the operational cost involved in sourcing & buying. Education & professional skillset : Bachelors in Fashion Designing / Textile will be most preferred. Desired experience: At least eight years of relevant experience of buying and merchandising in a similar role for a fashion company. Desired functional & Behavioural competencies: • Critical Thinker and Planner • Time Management skills • Interpersonal skills • Problem Solving skills. • Ability to interact, communicate and present ideas. • Conceptual/Visual Ability • Possession of Creative Flair • Negotiation Compensation Offered – Best as per industry standard. If you see yourself reflected in this position description, let's talk about the possibilities of us working together and creating positive, lasting impact, together. Also request you to send your updated resume along with your current CTC and notice period at rajarshee.m@stylebaazar.com/sabyasachi.m@stylebaazar.com at the earliest for further initiation of the process. Show more Show less

Your Job The Technical Support Specialist will be part of a global team that supports all the users of the business units of Koch. The following services will be provided as part of this catalog item: Act as an escalation point for Service Desk for all complex issues Take ownership to resolve tickets in a timely manner Collaborate with other resolution teams for faster resolution of the issues Practice Knowledge-Centered Support methodology by creating and maintaining articles in the IT knowledgebase Create value in the form of Automation, elimination, and mitigation aimed to improve consumer experience Our Team The Koch Technology (KT) Customer Service Organization is seeking a Technical Support Specialist to join our team! In this position, you will be responsible for providing a consumer-focused service leveraging your passion for IT. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions. This role provides both hands on and remote support for complex issues within the enterprise of Koch Industries. What You Will Do Diagnoses & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility. Troubleshooting issues related to hardware, network connectivity, printers, and software applications. Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions. Handling new software standard exception requests. Coordinating with service providers to solve other IT infrastructure issues. Ensure compliance with all Koch policies & procedures in all related areas. Troubleshooting for known errors and workarounds. Provide guidance based on documented IT policy and procedures the administration of business specific applications Who You Are (Basic Qualifications) 4+ Years’ experience in IT customer service managing Global users. Experience deploying software & troubleshooting complex IT issues. Experience with MS operating systems & applications . Excellent documentation, collaboration, and organizational skills. Strong command of the English language including comprehension, written, and verbal communication. Passionate about finding ways to eliminate waste from manual processes and non-standard solutions. Ability to apply critical thinking and good judgement in day-to-day activities. Consistently manage their time to complete their base responsibilities and extra initiatives simultaneously. Seeks to understand our and our customers’ business needs/challenges, solves those problems & provides positive consumer experience through interactions. Passion for change and open to challenging processes. What Will Put You Ahead An individual that embraces teamwork and encourages breaking down cross-team and business barriers. Experience with Data Reporting/Data Analytics. Experience with ServiceNow, SCCM, Cloud Voice, Azure AD, PowerShell scripting and other software deployment tools. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf “Koch is proud to be an equal opportunity workplace”. For onsite jobs Show more Show less

About This Role Introduction Want to elevate your career by being a part of the world's largest asset manager? Are analyzing complex problems and identifying solutions your passion? Look no further. BlackRock is currently seeking an Associate to become part of our team. We recognize that strength comes from diversity, and will embrace your rare skills, eagerness, and passion while giving you the opportunity to grow professionally and as an individual. At BlackRock, we strive to empower our employees and actively engage your involvement in our success. With over USD $11 trillion of assets, we have an extraordinary responsibility: our technology and services help millions of investors to save for retirement, college, buy a home and improve their financial well-being. Join our team and experience what it feels like to be part of an organization that makes a difference! Team Overview Since 2000 and 2006 respectively, BlackRock has been providing Investment Accounting and Middle Office services. With a client base of 17, we handle approximately $2.7 trillion in assets across 250,000 positions. Our team processes over 300,000 trades and reconciles more than 1 million transactions across 1,700 portfolios annually. To ensure scalability, risk reduction, and exceptional client experiences, we have introduced OPS (Outsourced Platform Services). At the heart of our outsourced services are the functional teams that support our clients’ portfolios, assets, and transactions daily. The OPS Cash Operations team is a core group within Tech & Ops of dedicated professionals who are essential to the investment process by ensuring that all middle office clients’ cash & position data are accurate for processes including investment management, analytics, compliance, and regulatory. Cash types include, but are not limited to, equities, fixed income, OTC derivative positions (swaps, swaptions, FXs, and synthetics) and collateral. The roles and responsibilities will include actively managing risk and exposure for our clients by ensuring the investment book of record is reconciled with external record holders daily. The role requires an understanding of the mechanics of the reconciliation process, exception management, client service, troubleshooting issues, driving innovative enhancements, data analysis, maintaining documentation, assisting management in leading processes, and recommending improvements to ensure efficient and accurate processes. Role Responsibilities Ensure reconciliations are successfully completed and troubleshoot any discrepancies Review cash exceptions daily including researching differences and resolving them in an accurate and timely manner Ensure accuracy of published cash figures Data analysis enhancing transparency, decision drivers and efficiency Collaborate and lead discussions with internal/external stakeholders to ensure issues are being appropriately reviewed and progressing to completion Develop expertise around team control mechanisms and reporting Identify and coordinate escalation of priority issues Actively participate in all team meetings including review of key risk and process indicators Understand and adhere to all regulatory requirements impacting the reconciliation process Ability to evaluate systems, procedures and make recommendations for improvement Participate in various efficiency and capacity-building initiatives, including automation/ standardization efforts Understand upstream processes impactful to the reconciliation and develop ability to correlate the effect of change Maintain accurate process documents and train team members to ensure complete understanding Collaborate cross-functionally with stakeholders (i.e. Accounting) to ensure alignment between the IBOR and ABOR reconciliation Development and oversight of key controls to ensure adequate risk management and adherence to client SLAs Qualifications Bachelor’s degree - concentration in Accounting, Finance, Business or Economics is preferred 6-10 years’ experience in a fast-paced, deadline orientated, operational role Understanding of financial instruments with an emphasis on derivative products is preferred Strong, effective analytical and problem solving skills Data Analytics skillsets preferred inclusive of coding (VBA, SQL, PYTHON) and/or understanding of data science methods & implementation Organized approach to ensure follow up on outstanding issues and identify appropriate action to be taken Attention to detail to ensure a high degree of accuracy for all deliverables Excellent communication skills to effectively articulate solutions to internal and external stakeholders Ability to multi-task and balance requests without losing sight of overall objectives and deadlines Exceptional decision-making skills and ability to communicate effectively with senior management Foster strong internal & external relationships, with a focus on collaboration & client service Insatiably curious, desire to learn more and ask inquisitive questions to come up with creative sustainable solutions Ability to work in a fast paced, rapid changing, deadline driven environment Highly adaptable individual who can work in a dynamic environment to be able to think out of the box and “connect the dots” Proficiency in Microsoft office products (with an emphasis on Excel) or other programming languages and an aptitude for learning new applications Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law. Show more Show less

About This Role Wells Fargo is seeking a Securities Operations Representative In This Role, You Will Perform various operational tasks on complex securities that require general knowledge of unit functions and systems Support securities operations Identify ways to improve the overall process Perform moderately complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Receive direction from supervisor and coordinate situations involving other departments Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 14 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-462929 Show more Show less

About This Role Wells Fargo is seeking a Commercial Banking Portfolio Coordinator. In This Role, You Will Review credit information of loans for companies and industries Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information Perform moderately complex credit investigations on companies and industries Receive direction from Commercial Banking Portfolio Management supervisor and escalate noncompliant issues Ensure credit files are current Interact with the immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 2+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification Good knowledge on GAAP Accounting / International Financial Reporting Standards. Ability to read & interpret financial statements. Preferred candidates with CA Inter. Consistent performance w.r.t all key deliverables Training and coaching ability Posting End Date: 20 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-456457 Show more Show less

Job Description About this role: Wells Fargo is seeking an Associate Commercial Loan Closing Representative. In This Role, You Will Support pre-close and post-close activities for commercial Seek ways to improve commercial real estate and problem loans Perform routine customer loan, regulatory diligence and on-going portfolio maintenance tasks Evaluate and upload data into systems of record Receive direction from supervisor and escalate questions and issues to more experienced roles Ensure compliance with all bank policies, procedures and regulatory requirements Interact with immediate team on Commercial Loan Closing tasks Interact with internal customers Required Qualifications: 6+ months of Commercial Loan Closing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 20 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-461701 Show more Show less

About This Role Wells Fargo is seeking a Senior Operations Processor. In This Role, You Will Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 16 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-455667 Show more Show less

Generic PMO Responsibilities PMO for end clients, engagements and territory Portfolios and large accounts, Program and Project Management for clients Very senior stakeholder management for end clients and internal up to C-suite Growth Strategist, contribution to business development and proposals for sales Large Transformation and transition programs, strategy and roadmap Change Management Creating project plans, project charters, project checklists and steering decks for project planning, monitoring, execution and completion. Tracking project objectives, workstreams, milestones, timelines, deliverables, dependencies, scope, risk assessment, issue resolution Manage project resourcing, recruitment, onboarding, effort estimation, budget and finance, communication plans, new metrics and approaches in the market Leveraging Project Management Tools like MPP and Jira extensively. Scrum practices and Agile methodologies, sprint planning and driving the project Data Analytics & Reporting frameworks for status, progress and decision making Presentations, visual representation and storyboarding Project Coordination with multiple departments of clients and internal both. Manage change controls procedures, quality compliance and risk management procedures, regulatory compliance, root cause analysis Financial forecasting, financial analysis, revenue lifecycle management Governance and cadences, kickoffs and bootcamps Digital Transformation Drive automation, innovation, technology & tools to continually improve productivity People and team management, coaching and mentoring of team members, review of client deliverables, leading team initiatives Practice, territory, industry and capability development Increase standardization globally, establishing guiding principles of cross-regional rigor and collaboration Escalation Management Driving Recruitment, Resource Management and Deployment, finance and billing, learning & development, vendor management, onboarding, reporting, process foundation and policy making, employee lifecycle from hire to retire. FS PMO Specific Responsibilities Meet relevant regulations and industry standards specific to the organization’s sector, such as environmental laws, health and safety standards, or data protection regulations. Work closely with compliance and legal teams to interpret regulations and incorporate necessary controls into project plans. Develop and implement robust risk management frameworks to identify, assess, and mitigate risks across all projects. Perform regular risk assessments and audits to proactively identify and manage potential project risks. Change management initiatives to ensure smooth transitions in response to new or updated regulations and industry standards. Adapt risk and compliance strategies to evolving regulatory landscapes and organizational changes. IA PMO Specific Responsibilities Basic understanding of Internal Audit function, concepts and regulations. Supporting Internal Audit engagements from planning and reporting purpose. Drafting audit documentation and reports, managing AURA tool, Evidence Gathering and maintaining workpapers. Issue validation and working with clients to validate action items. Supporting market leading solutions and proposals. Experience in undertaking and reviewing risk management processes. Facilitating process mapping and controls walkthroughs, identifying key gaps and implementing remediation strategies to enhance governance and compliance. Mandatory People Skills Excellent communication and written skills Trusted and sustainable relationship skills Ethics and values Collaborator Champion Thinking like a Leader, acting as an Owner Show more Show less

Roles & Responsibilities Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Requirements Bachelors in any degree, preferably Bachelor’s in Hotel Management. Good command over both written and spoken English. Keen eye for hygiene, cleanliness, grooming, health and safety. Excellent knowledge of food & beverage service. Well versed with Microsoft office such as Microsoft word, excel, PPT, etc. Show more Show less

Job Title: Client Servicing Lead – Digital, Communication & Creative Location: Bangalore Experience: 6–8 Years Industry: Advertising, Digital & Creative Communications About The Role We are looking for a Client Servicing Lead who lives and breathes digital, communication, and creative strategy . Someone with deep experience in managing brand communications , leading digital-first campaigns, and partnering with creative teams to craft compelling narratives. If you're street smart, proactive, and a natural relationship builder who can handle pressure while ensuring flawless execution, this role is made for you. You will be the anchor between the client and the agency , ensuring delivery is not just on time and on brief, but also exceptional. Key Responsibilities Client & Relationship Management: Build and manage strong relationships with senior-level clients across industries. Act as the single point of contact for all communication and creative requirements. Communication Strategy: Understand the brand’s tone, messaging, and market position to collaborate effectively with strategy and creative teams. Provide input that sharpens briefs and elevates output. Creative Servicing: Work closely with creative teams to ensure ideas align with client expectations, brand objectives, and timelines. Translate client feedback into actionable directions without losing the creative essence. Digital Campaign Management: Lead the end-to-end delivery of digital campaigns including social media, video, influencer, and performance campaigns. Stay on top of market trends and emerging digital tools. Operational Ownership: Ensure seamless project delivery – from kick-off to post-launch – by managing internal workflows, client approvals, and delivery schedules. Problem-Solving & Escalation Handling: Anticipate roadblocks, resolve issues quickly, and maintain high service standards throughout. Upselling & Business Development: Identify growth opportunities within existing accounts and pitch relevant services and ideas proactively. What We're Looking For 6–8 years of experience in client servicing with strong exposure to digital, communication, and creative campaign management – preferably in a reputed advertising/digital agency in India. Proven track record of managing large clients and creative-led projects across sectors. Deep understanding of digital platforms, brand communication, and campaign lifecycles. Strong communication skills – verbal, written, and presentation – with the ability to simplify the complex. Highly organised, detail-oriented, and able to drive multiple projects simultaneously. A natural hustler with a collaborative spirit and a solutions-first attitude. Show more Show less

Establish and Maintain Relationships with CMO/ CDMO manufacturing organization: Develop and maintain strong, collaborative relationships with CMO/ CDMO manufacturing organization to ensure successful product manufacturing, process development, and scale-up activities Provide technical expertise and guidance to CMOs on process optimization, scale-up, and troubleshooting. Support transfer of new products or processes to external manufacturing sites Monitor Performance Assess the performance of external manufacturing partners, identify opportunities for improvement Ongoing performance tracking for external manufacturing, including quality, cost, delivery, and efficiency. Ensure the alignment of external sites with Teva expectations Communication and Escalation: Serve as the primary point of contact for day-to-day technical and operational issues related to external manufacturing. Escalate concerns to senior management when necessary. Manufacturing Support: Oversee technical aspects of manufacturing processes to ensure they meet product specifications, regulatory standards, and Teva requirements Optimize existing manufacturing processes for efficiency, robustness, and yield Provide technical leadership in scale-up and transfer of new products from development to commercial manufacturing. Process Improvement: Continuously review and improve processes at external manufacturing sites to meet the Teva standards for product quality and operational efficiency Introduce process improvements and ensure effective implementation at external sites Evaluate and implement changes to improve robustness and scalability of manufacturing processes Troubleshooting: Provide technical troubleshooting support for issues that arise at external manufacturing facilities. Lead cross-functional teams to address /resolve issues that impact production timelines Lead investigations into deviations and work with CMOs to implement corrective actions Ensure Compliance: Ensure that all manufacturing activities at external sites are compliant with cGMP, ICH, FDA, EMA, and other applicable regulatory requirements. Audit and Inspection Support: Lead and/or support external manufacturing site audits, inspections, and regulatory submissions, ensuring that CMOs meet all quality standards and regulatory requirements. Deviation and CAPA Management: Lead root cause analysis and corrective actions for manufacturing deviations, non-conformances, and other quality issues at external sites Collaborate with external partners to implement CAPAs effectively Show more Show less

Highlight of the engagement opportunity Nature of role: Full time Number of years of experience expected: 4 years. Areas of experience preferred: Bachelor’s degree in computer science, Information Technology, Finance, or a related field Educational qualification expected: BTech / Product courses / other relevant courses Additional qualifications/ certifications required: Results-oriented with a track record of delivering similar experience Additional certifications preferred: Experience with ticketing systems Preferred geography of previous work experience: India Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders Technology proficiency preferred (non-mandatory): Selenium, playwright. Acies is seeking a highly motivated and customer-focused Support Engineer to join our Customer Support team. The successful candidate will be the first point of contact for our B2B clients, providing initial technical assistance and issue resolution for our software products across the treasury, risk, finance, and regulatory compliance domains. This role requires a blend of technical aptitude, problem solving skills, and excellent communication to ensure client satisfaction and efficient support delivery. Key responsibility areas: First-Line Technical Support: Provide timely and effective initial technical support to clients via phone, email, and ticketing system for inquiries related to Acies' software products. Issue Triage & Resolution: Accurately identify, diagnose, and resolve basic technical issues, common user errors, and configuration problems. Follow documented troubleshooting steps and solutions. Incident Logging & Tracking: Meticulously log all client interactions, incidents, and requests in the ticketing system, ensuring clear and comprehensive documentation. Escalation Management: Efficiently escalate complex or unresolved issues to L2 Support Engineers, Product Managers, or Development teams, ensuring all relevant information is provided for swift resolution. Client Communication: Maintain professional communication with clients, providing regular updates on issue status and estimated resolution times. Knowledge Base Contribution: Contribute to and utilize the internal knowledge base, creating new articles and updating existing ones to improve self-service options and support efficiency. Monitoring & Reporting: Monitor system health, alert dashboards, and common support trends. Contribute to regular reports on support metrics and common issues. Product Understanding: Develop a strong understanding of Acies' software products, their functionalities, and common use cases within treasury, risk, finance, and regulatory compliance. Continuous Improvement: Proactively identify opportunities for process improvements within the support function to enhance client satisfaction and operational efficiency. Other important information: Work permit requirements: Either Indian Citizen or having valid work permit to work in India. Period of engagement: Full-time position Probation period: 6 months Compensation: Compensation varies depending on the skill, fitment and role played by the person. Compensation discussions will take place post the selection process. Performance incentives: Typically, all roles at Acies have a performance incentive. Specific aspects will be discussed during the compensation discussion Leave: 22 working days a year. Additional leaves for national holidays, sick leaves, maternity and paternity, bereavement and studies vary based on the city and country of engagement. Other benefits: Other employment benefits including medical insurance will be informed during the compensation discussion. Career growth for full-time roles: Acies believes in a transparent and data-based performance evaluation system. You are encouraged to clarify any questions you have with respect to career growth with Acies personnel you interact with during the selection process. Career opportunities for part-time roles: Conversion of part-time roles to full-time roles depends on both performance of the individual and business needs. You are encouraged to ask about the prospects as you interact with Acies personnel during the selection process. Global mobility: Acies encourages mobility across our offices. Such mobility is, however, subject to business needs and regulations governing immigration and employment in various countries. Selection process: We seek to be transparent during the selection process. While the actual process may vary from the process indicated below, the key steps involved are as follows: Interview: There are expected to be at least 2 rounds of interviews. The number of interview rounds may increase depending on the criticality and seniority of the role involved. Final discussion on career and compensation: Post final selection, a separate discussion will be set up to discuss compensation and career growth. You are encouraged to seek any clarifications. For any additional queries you may have, you can send a LinkedIn InMail to us, connect with us at https://www.acies.consulting/contact-us.php or e-mail us at careers@acies.holdings. How to reach us: Should you wish to apply for this job, please reach out to us directly through LinkedIn or apply on our website career page - https://www.acies.consulting/careers-apply.html Show more Show less

Facility Executive - Soft Services Account Management – Work Dynamics (region/country) What this job involves: Facilities Executive Account Management – Work Dynamics What This Job Involves Bringing enhanced comfort and efficiency to the office How can you help make employees and visitors alike love our office? You’ll do so by arranging for regular preventative maintenance and repairs for our facilities. Scheduling for regular cleaning services and ensuring all office equipment are in good working order are a few of the tasks you’ll do to spruce up the office. You’ll keep an eye out for potential emergencies and carry out steps for managing such situations. You’ll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you. Blending security and hospitality You’ll oversee visitor access—clients, contractors, vendors—and maintain logs and filing work of such information on a regular basis. You’ll not only be the “gatekeeper,” but also the “face of JLL,” acting as a back-up receptionist as needed. As you perform a juggling act between helping safeguard our premises and giving a warm reception to our guests, you’ll be working closely with team, receptionists and tea attendants, overseeing them and ensuring they carry out all work to a high standard. Keeping stakeholders engaged Every business aims for client satisfaction—but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders—management, clients, vendors, landlords—we’ll be more than happy to work with you. Because in this role, you’ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder’s needs. Sound like you? To apply you need to have: Smart Do you have more than two years’ experience in facilities management? Are you driven by service excellence? Are you knowledgeable in budgeting and facilities security? We’d love to speak with you! Articulate Excellent communication skills are vital—both spoken and written—as we’ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Show more Show less

Job Description You will be part of a high-performance EAS Functional Apps IT team. Functional Apps includes Enterprise and business productivity applications used by various Agilent functions (viz. Sales, Field, Marketing, HR, Finance, IT, Tax, WPS, SCQ & Legal, CIM, Fusion, Ariba, Incentive comp (ICM) and FileNet) As an IT lead for IDM, you'll be overall responsible for IDM suite of applications, including architecture, application support, design, development, and implementation of various projects adhering to Agilent’s change management, compliance controls and policies. Your primary accountabilities will include: Lead Development and Implementation: Responsible for overall design, development, and implementation of IDM solutions Stakeholder Collaboration: Work closely with stakeholders to gather business requirements and translate them into scalable technical requirements. Technical Accountability: Responsible for Providing technical guidance and mentorship to development and support team. Should be hand on and able to develop solutions as required. Solution Customization: Customize IDM solutions to meet specific client needs and ensure seamless integration with existing systems. Performance Optimization: Continuously improve system performance and user experience. Project Management: Manage project timelines, deliverables, and ensure projects are completed on time and within budget. Support and Maintenance: Provide ongoing support and maintenance for IDM solution including end to end support and escalation management, vendor management, change and release management and monthly operational reporting Qualifications Bachelor’s or master’s degree in Computer Science, with minimum 5 years of relevant experience. Technical Expertise: Demonstrated hands on technology experience in Oracle IDM Applications (OIM, OAM, OUD, OHS, BI Publisher). Oracle 12C suite of applications including weblogic. Have good SQL & Unix skills. Experience working with outsourced delivery organizations. Strong understanding of IT Application Management principles & architecture Analytical Skills: Ability to analyze complex business requirements and design effective solutions. Project Management: Experience in managing medium to large-scale projects and leading technical teams including vendor management. Communication Skills: Excellent verbal and written communication skills to interact with buisness stakeholders and team members. Problem-Solving: Strong problem-solving skills and the ability to troubleshoot technical issues. Adaptability: Ability to adapt to changing business needs and work in a fast-paced environment including work in multiple initiatives Ability to work independently and with minimal supervision. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available in HR Hub at: https://agilent.sharepoint.com/sites/hr-hub/SitePages/Rewards-and-benefits-en.aspx Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: IT Show more Show less

What You Will Do Lead, mentor, and manage a team of web/landing page and ad banner developers, ensuring high performance and quality. Handle escalations related to project delivery, technical challenges, providing timely resolutions and maintaining workflow continuity. Serve as the primary point of contact for clients regarding web/banner projects, managing expectations, gathering requirements, and presenting creative solutions. Oversee the end-to-end process of designing, developing, and animating static and interactive HTML5 ad banners for web and mobile platforms, including websites built in Adobe Experience Manager (AEM) . Collaborate cross-functionally with designers, marketing teams, and account managers to translate campaign concepts into effective and innovative web pages and banner ads. Ensure all deliverables meet technical specifications and maintain high standards of quality. Drive optimization efforts for fast load times, cross-browser compatibility, and responsive design across all platforms. Utilize reporting and analytics tools to ensure accurate campaign measurement and provide actionable insights for ongoing improvement. What Will You Need Proven experience (8+ years) in developing and leading the creation of web pages and ad banners using HTML, CSS, JavaScript, and jQuery . Demonstrated experience working with Adobe Experience Manager (AEM) for website development and management. Hands-on exposure to creating ad banners in Adobe Animate . Proficiency with design tools such as Adobe Photoshop and Adobe Illustrator . Strong escalation management skills, with the ability to resolve project, technical, or interpersonal issues efficiently. Extensive client handling experience, including requirement gathering, expectation management, and solution presentation. Strong attention to detail and ability to manage multiple projects under tight deadlines. Expertise in responsive design, animation principles, and optimizing creative assets for performance. Excellent communication, collaboration, and organizational skills. Reporting and analytics understanding to ensure accurate campaign measurement and reporting. Good to Have: Experience with Google Web Designer (GWD) Exposure to AEM Adaptive Forms Perks and benefits Insurance Benefits Cab Facility Global Footprint Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Pay Band: 5 / Grade H Location: Noida, India Department : GSS English & Exams Contract Type: Fixed Term Contract, 1 year Closing Date: Thursday, 19th June 2025 - 23:59 Malaysia Time (GMT +8) Role Purpose To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Main Accountabilities But Not Limited To The Following Service delivery A process expert who is responsible for managing complex transactions and queries and responsible for managing escalations in coordination with senior leadership and stakeholders. Manages the various applications related the process inboxes, dealing with enquiries. Expert with all the tools & technologies that are in use in the process. Improves service quality by assisting in evaluating and updating current processes and procedures. Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor. Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, following up and giving instructions as needed. Working as a first level escalation point for the floor. Create SOP’s/Maintain Knowledge articles/updates and share with team on a regular basis. Get firsthand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Act as a doer whenever required. Information Security And Other Mandatory Compliances Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliance to Organizational policies like code of conduct, IT policy etc. Governance & Reporting Using standard procedures and templates, to produce weekly, monthly, and quarterly reports for the Delivery Manager on services. These reports analyze operational activity levels and performance data, to support managers in making timely and effective business decisions that respond to operational needs. Share the agreed reports/Dashboard on regular frequencies. Practicing and ensuring compliance with all the BCMS’ policies and procedures. Stakeholder Management/People-Resource Management Carrying out performance measurements, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one-on-one sessions with the teams. Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team’s performance on a day-to-day basis to identify bottom and a good performer. Handling people management related queries/ concerns. Coaching and mentoring BQs and MQs within the team working in coordination with other support teams. Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organization goals and driving Continual Improvement projects. Essential Role specific knowledge and experience Minimum 3 – 5 years of work experience in Front /Back-office processes. And have managed a team of 10-15 team members for at least 1-2 years. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognized qualification. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate). Demonstrable experience of delivering training and feedback using a range of methods. Shall be independently handling floor Ability to plan well and prioritize work. Proactive approach with focus on problem analysis & resolution. Green belt or should possess any quality improvement related certification. Desirable A person who has independently managed shifts in previous organizations. A person who has worked in secure process/ environment in previous work profiles. ISO 9001 trained/ certified. Black Belt trained/ certified. Requirements Minimum with Bachelor degree in any field. Additional Information Conditions of Employment: Local Direct Hire Applications are welcomed from candidates currently in the location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Show more Show less

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Junior Network Engineer, Tier 2 Role Summary: The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience. As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers, and you will be able to work on different customers’ technologies and products. Job Scope/Supervision: The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced Duties And Responsibilities: Main job responsibilities are: Work over different customer and backbone environments Configure and manage devices we provide to our end customers Troubleshoot problems within GTT’s network Participate in direct communication with customers and third party companies aiming to resolve the problem Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems Network Engineer, Tier 2 Role Summary: The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT’s Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. Job Scope/Supervision: The successful candidate should be comfortable working within an expanded and very fast-paced team environment. Duties And Responsibilities: Transport Assisting in customer test & turn-up (DWDM/ADM/Ethernet) Customer circuit troubleshooting with the aid of industry-standard test equipment Liaising with all GTT NOC Engineers and Network Operations departments in other countries Report writing and creating/maintaining inventories Assisting in the management of a Planned Preventative Maintenance program and schedules Network installations Non-routine duties will be allocated as deemed necessary Facilities Monitoring Contractors and training other members of staff when applicable. Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment Periodically inspect the equipment, locate, and correct problems before breakdowns occur Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works Aim to constantly reduce operational running costs Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works Provide hands-on and technical assistance during an emergency Network Security Engineer, Tier 2 Role Summary: The security engineering team is key to develop and maintain GTT cloud network and security platforms, both in managed services and Cloud ecosystems, more focused in ensuring of optimal levels of platform performance and capacity, maintaining as well high levels of cost efficiency. Support operational teams with last tier support, as well as SOC team projects and platform implementations. Whenever needed, it may be required to support the implementation of customer specific solutions and Service Transition process. A good part of the time will be spent running projects, both for customers and Internal systems. Job Scope/Supervision: On a regular basis it will be requested to perform vulnerability assessments and develop action plans to mitigate vulnerabilities found across GTT estate. Duties And Responsibilities: Implement, maintain and develop security platforms across regions and manage all aspects of their life cycle, as per product and architecture teams requirements; Act as technical escalation point whenever needed for Incident and Problem Management; Create and maintain platform documentation to comply with GTT ITIL approach and support several certifications GTT has like ISO 27001, ISO 20000, PCI DSS and BSI. Help manage vendor relationship for security platforms; Perform technical audits as required to verify customer and platform standards are met and maintained; Perform on-going performance tuning and resource optimization as required. It is expected that the role is able to help to improve and automate processes related to management throughout service lifecycle Applies ITIL and Agile methodology to the role in a DevOps spirit, following best practice standards and processes, without jeopardizing agility and flexibility. Adheres to GTT security policies and report incidents to the appropriate operations functions. Assists in the Continual Process Improvement (CPI) program as needed Work on assigned tasks and projects as directed by management. Network Technician, Media Role Summary: Provide front line support for all media products which will include managing OU bookings, OU activations, event support, dedicated service management and maintaining the health and welfare of the network. Duties And Responsibilities: Primary contact for all incoming customer calls and email. Booking and activation of occasional use media services. Managing media events from testing through completion. Documenting clearly and effectively information in the Trouble Ticket system and SharePoint for communication to other staff, to open tickets and follow up on escalated problems. Monitoring, troubleshooting & correcting media service and network problems. Diagnosing troubles identified by network monitoring and working to resolve issues. Working with various third parties (Engineers, Provisioners, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution. Protecting services around internal and external network maintenance events. SD-WAN Engineer, Tier 2 Role Summary: The Enterprise Operations Center team manages and maintains the top-tier enterprise customers for GTT during European business hours (8hr shifts between 8 am to 8 pm, Monday to Friday). The team is highly skilled ICT engineers who are responsible of deliver a world-class customer experience. Job Scope/Supervision: Tier 2 support for customer incidents and long-term problems focused on SDWAN platforms Owns incidents, resolves them swiftly, and drives through to final fix, working with customers and other internal and external teams as appropriate. Duties And Responsibilities: Working with the vendors’ TACs regarding platform issues Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Working on a broad range of SDWAN Vendors and products: Silver Peak, VeloCloud, and Fortinet. Working on a broad range of security Vendors and products: Palo Alto and Fortinet Uses a detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids. Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action is taken where possible Configuration of network elements and migration of services Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Security Analyst (Threat Intelligence) Role Summary: Working out of GTT’s Advanced Services Centre of Excellence, the TIC team focuses on providing SIEM, secure hosting and network services that meet and exceed government and certification body standards. The team work closely with our high value customer base to deliver a wide range of services including Security Incident & Event management, Secure Networking and Secure Hosting. As part of the Advanced Services division, Threat Intelligence Centre is a highly rewarding and challenging team for network, systems, and security analysts. The GTT SIEM platform is used to identify customer security incidents; one of the security analysts’ primary tasks is to take the output of the SIEM environment and perform deep analysis of the event; leading our customers to a remediation action that successfully mitigates the risk to their corporate and hosted environments. Responsible for providing tier 1 technical expertise in the support of both hardware and software solutions. Primarily Microsoft Windows, VMware, Cisco UCS, NetApp, Palo Alto, Cisco ASR and LogRhythm SIEM. Duties And Responsibilities: Providing analysis of SIEM alerts leading to enhanced customer security Work with customers to enhance security incident response procedures Enhance internal investigation process and identify additional toolsets required for rapid incident turnaround Be part of a 24/7 customer support team providing first level diagnosis for our hosting and network customers. Identifying improvements and advising on best practice. Manage 3rd party vendor support as required. Adhere to team processes and the direction of the SM, TIC. Work with Senior analysts / engineers to implement platform optimizations and tuning through structured change process Perform upgrades to SIEM environment from operating system to application to ensure highest level of platform security Maintain and enhance specific customer environments including firewalls, switches, and hosting platforms Voice Network Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring Show more Show less

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Business Analyst The Sr. Professional -procure to pay will work in a cross functional team environment comprised of technical staff, application end-users, business owners and external vendors throughout MasterCard Worldwide to provide to provide functional application support for Oracle applications and other procure to pay applications globally. The ideal candidate will demonstrate functional knowledge of General administration Invoicing & payments. Specifically related to functions in Oracle Applications preferably R12 version. Candidate will also support corporate objectives such as compliance, stewardship, governance, risk management and business continuity as they relate to our global procure to pay applications. Role Liaison with business owners and technical teams. Perform and own functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed. Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules Invoicing, purchasing, supplier maintenance, accounts payable, payments etc. Expected to have prior experience on integrating data between on premise to/from Cloud applications (vice versa) Provide ongoing Production Support - including problem management. Will include logging tickets, status communication & escalation (as needed). Apply newer technologies like bots, predictive analytics, mobile tools etc. to ensure automation, analytical reporting and digitized usage of applications. Support and lead efforts on application training and change management specifically for Oracle application and associated processes. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows, purchasing setups, etc. in Oracle applications. Participate in efforts related to testing and documentation of business processes, configuration changes and application updates. All About You Bachelor's or higher degree in Information Systems, Procurement, Sourcing, Finance - or equivalent work experience Knowledge on Oracle application (R12), primarily with modules like iExpense, purchasing, supplier maintenance, accounts payable, payments etc. is preferred Working knowledge on any ERP application is preferred. Proficiency with MS Office applications Excellent written & verbal communication skills required – with the ability to effectively communicate & develop strong relationships Solid active listening and good customer service skills Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-251276 Show more Show less

• Manage a supply chain team of planner/buyers and respective team leaders, responsible for customer service, inventory and write offs • Accountable for assessing demand forecasts, PO creation and PO fulfilment, supply chain execution in the region including SC master data, follow-ups, escalation with the supplier and the internal functions • Harmonize, optimize and improve the processes and governance mechanisms to increase efficiency and compliant ways of working • Manage market driven changes (artworks, demand fluctuations etc.) in order to ensure product compliance and to support market needs for all relevant supply chain activities • Ensure transparent communication with the markets for all supply and demand topics (FC changes, supply disruptions, delivery dates, etc.) via Teva standard tools like SnOP, SnOE, Predictive Cockpit, etc. • Work on proactive management of anticipated future supply challenges • Primary supplier interface, with responsibility for proper communication on demands, changes and follow-ups • Lead supply chain strategic initiatives for the region in coordination with global, regional and local stakeholders • Perform management reporting on customer service issues • Follow Teva Safety, Health, and Environmental policies and procedures • Support GSC activities like AOP, master data management and ensure alignment to GSCM processes and policies • Develop and maintain strong working relationships with all key stakeholders • Provide updates to senior leadership including identification of key milestones and resources which will include product introductions and transfers, as appropriate • Routinely monitor team performance and initiate process improvements to ensure achievement of key KPIs like CSL, OTIF, GRs, inventory etc. Show more Show less

Job Title: Assistant Design Manager Location: Ahmedabad, Gujrat Experience Required: 5 to 8 years in the Interior Design/Architecture Industry Employment Type: FullTime About the Role: We are looking for a creative and strategic Assistant Design Manager who can lead, inspire, and elevate our design team while ensuring exceptional project delivery. The ideal candidate will possess a fine balance of design acumen, leadership, and business awareness to manage multiple projects across all design phases. You will play a crucial role in maintaining client relationships, managing teams, and driving the overall growth of the design function. Roles & Responsibilities: Design Leadership: Lead the creative direction and design execution across various project types and scales. Team Management: Monitor team performance, mentor junior designers, manage escalation issues, and ensure seamless collaboration. Client Relationships: Maintain strong, positive, and longterm relationships with clients by understanding their needs and providing innovative design solutions. Project Management: Oversee timelines, quality standards, budgets, and deliverables across all design phases. Business Development: Contribute to new business opportunities through design excellence and client engagement. Attention to Detail: Ensure all design elements meet the highest standards with a keen eye for aesthetics and function. Communication: Exhibit clear, confident, and professional communicationboth internally and externally. SelfMotivation & Integrity: Stay motivated, inspire your team, and uphold the highest standards of personal and professional integrity. Requirements & Qualifications: Education: Bachelors or Masters degree in Architecture or Interior Design. Experience: 5 to 8 years in a similar industry role with proven success in team and project management. Skills: Strong leadership and team management abilities Excellent interpersonal and communication skills Project planning and execution experience Problemsolving and decisionmaking capabilities Proficiency in design software (AutoCAD, SketchUp, Revit, etc., preferred) Ideal Candidate Profile: Strong managerial, teambuilding, and mentorship qualities Passionate about design, with the ability to turn vision into execution Able to lead projects independently with minimal supervision Demonstrates accountability, integrity, and a growth mindset Why Join Us? Join a dynamic and passionate team where creativity meets impact. Lead innovative projects, work with inspiring clients, and contribute meaningfully to shaping spaces that matter. Role: Design Manager Industry Type: Architecture / Interior Design Department: UX , Design & Architecture Employment Type: Full Time, Permanent Role Category: Architecture & Interior Design Show more Show less

Job title : Master Data Operator - Vendor Location: Hyderabad Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide. At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at www.opella.com. The GBS mission is to contribute to OPELLA simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management, among others). GBS aims to deliver efficiency by leveraging best in class methodologies and strategically contributing to OPELLA simplification, while driving mindset and cultural changes. The Purpose Of This Role Is To Perform the maintenance of Vendor Master Data in OPELLA. Ensure the master data maintenance process results in the highest level of master data quality. Ensure the Service Level Agreement ( SLA ) on master data maintenance is met on regular basis. Identify and involve in continuous process improvement in the master data maintenance. Resolve master data quality with SLA. Perform the Restricted Party Screening ( RPS ) activities to mitigate risk and due diligence. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. The following details activities will be the main activities of the role: Master Data Maintenance Maintain the master data with the highest level of master data quality as defined by the Master Data Governance team. Maintain the master data within the agreed SLA with the relevant stakeholders. Participate in regular review with the Master Data Governance team on the master data quality and involve in continuous process improvement opportunity. Maintain the SoPs and keep them up to date. Perform annual blocking of inactive master data diligently. Participate in the internal audit on master data related topic. Restricted Party Screening Perform the RPS activities actively and review the positive alerts within the day and resolve them ( if needed ) within the SLA. Maintain the RPS sanction list and keep it up to date. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things All In Together: We keep each other honest and have each other's backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be. Show more Show less

Job title : Master Data Operator - Vendor Location: Hyderabad Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide. At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at www.opella.com. The GBS mission is to contribute to OPELLA simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management, among others). GBS aims to deliver efficiency by leveraging best in class methodologies and strategically contributing to OPELLA simplification, while driving mindset and cultural changes. The Purpose Of This Role Is To Perform the maintenance of Vendor Master Data in OPELLA. Ensure the master data maintenance process results in the highest level of master data quality. Ensure the Service Level Agreement ( SLA ) on master data maintenance is met on regular basis. Identify and involve in continuous process improvement in the master data maintenance. Resolve master data quality with SLA. Perform the Restricted Party Screening ( RPS ) activities to mitigate risk and due diligence. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. The following details activities will be the main activities of the role: Master Data Maintenance Maintain the master data with the highest level of master data quality as defined by the Master Data Governance team. Maintain the master data within the agreed SLA with the relevant stakeholders. Participate in regular review with the Master Data Governance team on the master data quality and involve in continuous process improvement opportunity. Maintain the SoPs and keep them up to date. Perform annual blocking of inactive master data diligently. Participate in the internal audit on master data related topic. Restricted Party Screening Perform the RPS activities actively and review the positive alerts within the day and resolve them ( if needed ) within the SLA. Maintain the RPS sanction list and keep it up to date. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things All In Together: We keep each other honest and have each other's backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be. Show more Show less

Job Description Responsibility To lead and provide direction and guidance to S4 MM production support team to meet service level agreement Understand MM related business process, its criticality and responsible to address escalation from business teams timely Coordinate with business teams and project teams to understand issues, requests and requirements for MM production support team to deliver solutions like issue fixes, business processes, functional specifications and application enhancements Understand of technical components required to support MM business processes, including integration effort within different functional tracks Work closely with Solution Architects and Leads of Project Team on implementation of projects, enhancements and change deployment Work closely with SAP/S4 Security Team for compliance with company policy and best practices for production support team members to use elevated access in SAP/S4 production environment to resolve critical issues Identify opportunities for improvement in functional and technical processes Provide regular updates to corresponding business and IT teams on issues, continuous improvement and achievement of team Align with continues improvement in IT services by good management of incident, problem, change and enhancement Qualification 4+ years of experience in designing, implementing or production support of SAP Materials Management (MM) 4+ years of experience in implementing or production support of SAP MM in a fashion company, either through SAP AFS, FMS, or S4 Fashion Experience with design, development and deployment of business processes associated with MM Master Data, Purchasing, Contract/ Outline Agreement, Purchase Pricing, Inventory Management, Stock Transfers, Inbound Logistics Experience with design, development and deployment of SAP/S4 interfaces through idoc and XML message Deep knowledge in MM configuration, interfaces and corresponding business processes Strong team player who can build relationships across business teams and other IT partners to mediate and resolve problems Experience in continuous process improvements, incident, problem and change management. ITIL Foundation Certificate is advantageous Experience in ABAP programming is an advantage LOCATION Bengaluru, India FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account. Show more Show less

Job Overview: We are hiring a skilled Customer Support Executive to join our international voice team. You will handle customer queries mainly through phone calls, and occasionally via email and chat. The role demands excellent English communication, a problem-solving mindset, and the ability to multitask in a fast-paced environment. Key Responsibilities: Interact with customers over inbound/outbound calls, email, and chat to resolve queries or issues. Maintain a professional tone, clear communication, and customer-friendly approach at all times. Document interactions accurately and follow the escalation process when required. Manage tasks efficiently and prioritize workload to meet service standards. Ensure customer satisfaction by delivering timely and effective solutions. Required Experience & Skills: Minimum 2 years of experience in an international voice process (BPO/KPO). Strong fluency in English (spoken and written). Comfortable working in US night shifts . Experience in managing both voice and written communication platforms. Preferred Skills: Background in insurance or related international support domains is a plus. Familiarity with tools like CRM or ticketing systems. Good analytical thinking and ability to handle pressure while multitasking. Job Type: Full-time Pay: Up to ₹500,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Monday to Friday Night shift US shift Ability to commute/relocate: Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: International voice process: 2 years (Preferred) Customer service/support: 2 years (Preferred) Location: Malad, Mumbai, Maharashtra (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person Speak with the employer +91 8210791433