35932 Escalation Jobs - Page 45

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Job Title Senior Manager – SFE Business Unit Strategic Business Research Location: Mumbai At Sun Pharma, we commit to helping you “Create your own sunshine” — by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.” Key Responsibilities Customer Data Management: Own doctor and chemist maste...

Who We Are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with. Th...

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Job holder is responsible to monitor all the activities of Internal Services Unit.Viz Regulatory Submission Job holder is accountable to maintain constant vigil over checks and controls in specific areas including regulatory reporting. etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Key Responsibilities Job holder is responsiblte to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Role: We are seeking a highly organized and proactive Team Leader / Assistant Manager – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure ti...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

This job is with Morningstar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Group : The International Wealth Group builds solutions and capabilities that enable financial advisers to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar's extensive data and research capabilities across all stages of financial advice, making the advice process compliant, efficient, and effective. The Role: The Morningstar AdviserLogic team is looking for an execution-focused Sales Operations Analyst. Th...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

Title: Accounts & ERP Executive Location: Cochin, Kerala Department: Finance & Accounts Reporting To: Finance Manager Employment Type: Full-time Experience: 1-2 years Position Overview: We are hiring an Accounts & ERP Executive —a critical function in maintaining our company’s financial hygiene and operational continuity. This position is ideal for someone who demonstrates ownership, diligence, and a sharp eye for detail in transactional and process-driven environments. You will directly contribute to daily operations such as vendor payments, ledger upkeep, cash flow planning, ERP data integrity, and inter-location coordination between Kochi and Mysore units. Skill Required: B. Com / M. Com ...

Job Reference # 327828BR Job Type Full Time Your role Are you inquisitive with analytical and risk-aware mindset to solve day-to-day process problems? Do you know how to get the words out? We are looking for someone like this to: Ensure Completeness, Accuracy and Timeliness ("CAT") requirements Trade capture controls and Trade Lifecycle controls for our Investment banking derivatives trades in FRC. This includes daily exceptions management of intersystem reconciliations at transaction/position/cash level, also the associated reporting activities, and ensuring appropriate escalation of items Work with other TLCS ("Trade Lifecycle Services") stakeholders as well as Regulatory Transaction Repor...

Position Title: Zonal Manager – 108 Emergency Medical Services Location: Maharashtra, India Reports To: State Operations Head Department: Maharashtra Emergency Medical Services (MEMS/NHM) Position Summary: The Zonal Manager is responsible for overseeing all 108 Emergency Medical Services (EMS) operations within a designated geographic zone in Maharashtra. This role includes managing field teams, ensuring compliance with operational standards, enhancing response times, improving patient care outcomes, and maintaining strong relationships with internal teams and external stakeholders. The Zonal Manager acts as a key leader in delivering high quality emergency response services aligned with MEM...

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international b...

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international b...

Job Description About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player i...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

Job Description JOB DESCRIPTION – OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible fo...

Job Title: HR Product Specialist – HR Core (Global) Business Unit: HR Site: GOSC (India) Department: HR Strategy / Transformation / Digital Job Type (perm/FTC) Perm Site Context & Job Purpose Essential part of the new Global Product Owner HR Core structure accountable for the end-to-end management of HR Core Products within GXO, from hire to retire, consisting of operating model, processes, technology and data through the entire lifecycle (strategy, plan, build and run). GXO are looking for a HR Product Specialist HR Core with experience in a fast-paced environment across multiple geographies, topics and teams. The ideal candidate will have product management experience including strong proj...

Implementation Engineer Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve cr...

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Role:- Manage escalated tickets from Service Desk L1 and other support group. Performs advance troubleshooting and handles more complex issues or unresolved incidents/request. Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require extensive probing of callers for specific information. Collaboration, Coordination and Communication with Infrastructure, Engineering, or other support groups to resolve Incidents and Requests. Aid Infrastructure/enginee...