35932 Escalation Jobs - Page 44

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

Job Title: CPD Operations Engineer – L3 Location: Chennai Role Overview The CPD Operations Engineer (L3) is responsible for managing and troubleshooting critical emergency call failures (E000/000) and ensuring end-to-end service assurance across voice, data, and messaging domains. The engineer acts as a senior technical point of contact for E000 emergency support, coordinating with internal and external stakeholders (including Care, Handset, and Core L2 teams) to safeguard customer safety and regulatory compliance. This role requires deep expertise in Core network operations , call flow analysis , and regulatory handling of emergency call failures , with strong skills in signaling trace anal...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

1. New Business Development: a. Focused into Business Development industrial sector – power generation (wind industry), oil & gas, steel, nuclear, Defence, aerospace, marine etc. b. Focused in growing business in existing accounts irrespective of product family c. Maintaining a healthy Pipeline of RFQs d. Conversion of RFQs into business at an acceptable conversion rate e. Market Research - Identification of new opportunities at customers and work with internal stakeholders to engineer and develop products to solve customer needs. f. Identify the opportunities to graduate from components to equipment 2. Business Finalization: a. Contract Negotiation, Formulation and Finalization b. Pricing M...

Job Title: Emergency Desk Engineer – L2 Location: Chennai Role Overview The Emergency Desk Engineer (L2) is responsible for monitoring, analyzing, and managing emergency alarms, network performance KPIs, and critical incidents across telecom infrastructure. This role involves coordinating with L2 domain teams, Incident Managers, and Delivery Leads to ensure timely issue resolution and network stability in 24x7 operations. Key Responsibilities KPI Performance Monitoring Continuously monitor emergency dashboards for KPI success and failures. Initiate incidents for any threshold breach or abnormal deviation. Perform KPI correlation and provide impact analysis during outages or change activities...

Job Title Business Project Manager Job Description The Business Project Manager is responsible for planning and executing multi-discipline projects, ensuring they meet agreed specifications, timelines, costs, and staffing requirements, working under limited supervision. The role manages project scope, schedule, budget, quality, resources, and risks, aligning project goals with organizational strategies to optimize the business case over a typical one-year period. The role guides diverse project teams, fostering collaboration and efficiency, and builds strong partnerships with stakeholders to support project success and proactively address issues. The role ensures stakeholder expectations are...

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities: Configures, maintains, and operates routers, switches, firewalls, wireless access points, load balancers, VOIP equipment, and monitoring tools Installs...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformat...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformat...

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager, Lean Digital Transformation (LDT) We are seeking an experienced, skilled, and dynamic professional to join our LDT team. This role is a unique blend of business analysis, i...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformat...

Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Be the first point of escalation on any customer/internal issue Approve credit and debit memos...

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources levera...

ITSM Operations Manager is responsible for overseeing the design, implementation, and continuous improvement of IT Service Management processes and practices. The role involves managing ITIL-based service operations, ensuring service levels are met, enhancing customer satisfaction, and driving operational excellence across IT support functions. Responsibilities • Lead and manage all core ITSM functions, including Incident, Request, Problem, and Change Management. • Track, monitor, and ensure timely resolution of tickets logged in the ITSM tool; escalate as necessary to avoid SLA breaches. • Identify potential escalations, communicate with relevant stakeholders, and drive prompt corrective ac...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformat...

Role description Roles :- 1.Creo parametric Admin, Implementation and consulting experience in manufacturing industry 2.Must have working experience on Creo Parametric 3.Should have experience on Creo parametric as an end user 4.Should be capable of troubleshooting issues Creo Parametric 5.Should be able to understand design process & drawings of large assemblies. 6.Should be able to deliver training on Creo parametric modules 7.Ability to suggest Creo Methods to aid in process improvements 8.Should have knowledge about Augmented reality tools from PTC like Vuforia Studio & Vuforia Engine. Responsibilities- 1.Engage in post-sales support activities of PTC portfolio with Customers 2.Support d...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

OUR STORY Let’s be honest: there are lots of people out there doing what we do. We’re just not convinced they’re doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we’ve connected companies and capabilities around the world to help ambitious organizations make the most of their transformation and leave the status quo in the dust. WORKING AT OLLION Innovation is risky. It demands bold steps and big questions, but that’s the price of making change. We’ve got our head in the cloud and two feet on the ground, channeling tech’s endless potential towards a single goal: making a world of difference. And we’re building a global...

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extrao...

ABOUT NEWTON SCHOOL Come be part of a rocketship that’s creating a massive impact in the world of education! On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through it’s personalised learning platform. We are building an online Institute and solving the deep problem of employability of graduates. Wehave a strong core team consisting of alumni from IIT's and IIM’s, having several years of industry experience in companies like Unacademy, Inmobi, Ola, Microsoft - among others. On this mission, we are backed by some o...

We’re looking for passionate professionals with a background in domestic recruitment and staffing to join our team as Client Account Executives / Managers . If you have a proven track record in managing recruitment delivery and client relationships within a staffing agency or recruitment firm, we’d love to hear from you! 📌 Job Details Position : Client Account Executive / Managers Experience : 2+ years in domestic recruitment/staffing industry Shift : Domestic (09:30 am to 6:30 pm) Location : [Vadodara] Openings : 2 🧾 Position Overview As a Client Account Executive / Account Manager , you will be the key point of contact between the client and the internal recruitment team. This is not just ...