Job Description Job Title: General Administrative Executive Location: Penamaluru, Andhra Pradesh Institution: Bloomingdale International School Reporting To: Administrative Manager JOB OVERVIEW: As Administrative Executive in schools, you will assist the School HOS, Admin Manager, Administrative officer in the areas of facilities, transport, staff accommodation, vendor management and general administration to ensure the smooth operation of the school. Facilitating the administrative officer effectively in resolving all admin concerns and Supporting in all School Events. Always ensure that the school uses its resources effectively and efficiently at all times and maintains a high quality of IB Standard of delivery of services and responsible for submitting regular reports to the administrative offer, HOS. JOB RESPONSIBILITIES: TRANSPORTATION - Daily Works - InCharge for Internal and external transport requirements. Supervise the dress code adherence of the bus staff. Supervise the cleaning of buses and updating the details in tracker - ADMIN-BIS-23-24-Transport Vehicles Cleaning Format.xlsx Sending buses on time and scheduled reaching time to school. Addressing bus-related issues and bus staff matters through MCB concern, while student concerns are processed via Microsoft Forms. Queries / Appreciation / Concerns (office.com) Bus Related Issues from Parents - BIS Parents & Students Transport Guidelines.pdf Logbook maintenance and Tracking diesel filling of the buses - ADMN-BIS-23-24-Transportation Log details for the month.xlsx Weely Works - Preparation of indents regarding Bus Repairs Monthly works - Maintaining Student Transport Particulars Yearly Works - Assisting admin officer in buying or renewing Insurance and fitness, alerts will be received through MCB. Yearly buses route Planning along with admin officer ACCOMMODATION - Monthly Work - Staff Accommodation Issues (Related to payments and Maintenance) Yearly Works - Maintenance of assets though inventory Arranging accommodation, food and transport for new joining staff at arrivals FACILITIES MANAGEMENT - HOUSEKEEPING - Housekeeping in Sports Area, getting cleaning done for the aftermath events or activities from the previous day. Monitoring of Parking area, gates cleaning & outside the campus zone cleanliness. Assisting in Summer Indent preparation related repairs, or all summer related works in coordination with the admin officer and submitting report. b ) SECURITY - Booking verifications and Issuing guest cards for outsiders as per the booking slots. c ) GARDENING Preparing monthly schedule of gardening works Execution of daily work schedule d ) GROUND MAINTENANCE DAILY WORKS - Welcoming and implementing check out timings of Players as per booking. Playo cash/online payments collection and submit to the cashier before 10.00 am. Extra Amount to be charged for overtime and any damage. Issue/removing Equipment's for Players. Escalation of Issues related to ground. To oversee Swimming Pool maintenance in coordination with Ground in charge. PERIODICAL WORKS - Assisting Admin Officer in updating timings as per the holidays on playo Supporting the Admin Officer in the upkeep and repair of the sports area, as well as the maintenance of equipment and inventory management. Note - Any other duties or assignment will be assigned by the Managers and Management Team as and when required. Work Time will be extended whenever assigned work is not completed. JOB QUALIFICATION: Graduate with Administration Experience of 3 Years and above in Administration and Building Maintenance in any reputed Educational Institutions. Excellent communication, presentation, and interpersonal skills Excellent organizational skills and initiative Creative problem-solving skills Excellent computer proficiency (Office 365, MS Office – Word, Excel, Google docs and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. PHYSICAL REQUIREMENT: Ability to perform the essential job functions consistent safely and successfully with Bloomingdale Policies and standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with Bloomingdale policies and standards Note - Work Timings must be followed as per company policy Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Administrative: 1 year (Preferred) Work Location: In person Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Skill required: Category Management - Category Management Strategy Designation: Procurement Practice Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? o Establish regional executive relationships to drive aligned multi-year strategies and enabling agreements with P+ Market Lead and P+ Market Unit (MU) Leads o Accountable for implementation of the global strategy on a regional and local basis with regional/local P+ and category goals o Global Domain Category Leads include Telecom, Managed Services o Accountable to implement regional category strategy and sourcing agreements consistent with Global Strategies o Drive and measure category value and excellent service while ensuring compliance with strategy and policies o Functional and managerial responsibility for P+ team members allocated to the Market Unit o Closely align with P+ Strategic Supplier Sourcing Leads for Accenture solutions and Supplier solution roadmaps Drive project pipeline and forecast of sourcing activity Lead Special Projects that support Procurement Plus Telcom Global Category strategy: o Establish targeted Global executive relationships and Strategic Supplier relationships to drive aligned multi-year strategies and enabling agreements in concert with the P+ Telecom Solution Lead o Accountable for global strategy in alignment with Accenture strategic initiatives o Accountable for implementation of the global strategy on a regional and local basis with /regional/local P+ and category goals o Accountable to implement global/regional category strategy and sourcing agreements o Drive and measure category value and excellent service while ensuring compliance with strategy and policies o Functional and managerial responsible for Procurement Specialists allocated to this activity Closely align with P+ Strategic Supplier Sourcing Leads for Accenture solutions and Supplier solution roadmaps o Drive project pipeline and forecast of sourcing activity Other P+ IT Market Leads and P+ IT Solution Leads o P+ IT Service Delivery team o ESM Deal Team Interfaces o Regional P+ MU Leads and P+ Local P+ IT Category Leads o Global and Regional Business Unit Stakeholders o MU GS Leads o Global and Local Procurement Specialists What are we looking for? Expert in P+ IT Regional Category Management and sourcing execution as well as project management and planning o Good knowledge of procurement and category strategy development. o Proven knowledge in sourcing and procurement methodologies and concepts o Proven knowledge of the global business units and Accenture go to market landscape including commercial models o Strong in executive communication and persuasion o Very strong in stakeholder and relationship management as well as supplier management o Strong in IT category risk and compliance management as well as supplier management o Strong capability to independently interact throughout the broader Accenture organization o Strong analytical, presentation, communication, interpersonal and influencing skills o Strong knowledge of procurement tools content and data analysis o Project and process management knowledge and experience o Forward, out of the box thinking and an innovative, disruptive and open mindset o Action oriented and solution minded team player with high degree of self-management o Ability to manage multiple projects, adopt a flexible approach and prioritize tasks appropriately o Comfortable navigating in a multicultural environment Ensure alignment with global strategies when rolling out to the Market or MU Category Leads o Determine best source for Negotiating agreements with suppliers and incorporate best practice metrics for agreements o Involve the business for actions related to supplier base optimization, KPI implementation and SRM o Drive deep market intelligence into all aspects of the value proposition o In line Strategic Solution Supplier Lead, support classification, categorization and evaluation of suppliers A bachelor`s degree with emphasis on the areas of business, economics, procurement, Information Technology or comparable professional education o Proven multi-year track record in the Information Technology industry and solid procurement background o At least 10 years working experience in similar or adequate roles in procurement environment, with project and people management elements o Minimum 5 years of experience working with senior executives to implement and manage initiatives in a highly complex matrix organization Roles and Responsibilities: Manage the Procurement Plus IT Category for the Region or Domain: o Manage and develop the Regional category organization structure aligned with the P+ Market Lead and P+ MU Leads o Manage direct reports and/or targeted positions incl. target setting, performance review, and career and training development o Set stakeholder objectives and obtain ownership buy-in o Assess impact of Regional and MU changing requirements, including legislation and policies o Actively support roll-out of global/regional category development initiatives o Support strong and robust procurement and category infrastructure aimed at optimizing activities o Create Regional Stakeholder and Supplier relationships by having regular executive meetings and/or being included in executive staff meetings/reviews. o Ensure execution and measure of the yearly action plans to improve the category performance o Actively participate in category community calls and foster team spirit globally Ensure implementation of procurement initiative and sourcing agreements globally: o Coordinate resource allocation to support global/ market initiatives and ensure successful regional rollout o Lead and support strategic category management and procurement activities globally o Support global/regional/ MU category execution by setting implementation plans and measurements/reporting o Identify, support and implement other improvement initiatives, e.g. specification optimization o Promote the use of contracts and buying channels according to category strategies o Drive alignment with Business Unit solutions and the Strategic Solution Supplier Lead and measure additional value add Manage supplier and customer relationships globally: o Manage Regional supplier relationships in line with Global Category and 360 COE SRM strategy o Develop and maintain effective strategic relationships with key internal customers and stakeholders o Manage internal customer feedback on category organization & supplier performance o Proactively organize sessions with internal customers to identify value contribution opportunities o Ensure that input from stakeholders is considered in the category strategy and sourcing processes o Engage as a key escalation point and work to successfully resolve global/regional and local issues Perform category management and sourcing activities for projects on a regional of domain level: o Manage the category strategy implementation/execution for regional projects and initiatives o Design and develop relevant RFP documents for projects in line with global strategies Any Graduation Show more Show less

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Associate's Degree Travel Percentage 0% What You Will Be Doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email Monitors operations to ensure adherence to service level standards and company/department policies and procedures Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers Ensures adequate phone coverage including making decisions regarding scheduling changes Acts as an escalation point for resolving the most difficult customer issues Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction Serves as an escalation point for resolving the most difficult customer issues Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives Approves and implements streamlining opportunities and process improvements Coordinates customer service activities with other internal functions Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc May serve as a backup to more senior customer service management in their absence Other related duties assigned as needed EDUCATION REQUIREMENTS Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable. What You Bring Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment What We Offer You Working in an international company, alongside international colleagues Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories) Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees) Opportunity to get involved in social projects and local initiatives A broad range of professional education and personal development opportunities A work environment built on collaboration and respect Fis Job Level Description Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job ID: 35488 Job Level: PT1 Core Job Location: Gurgaon/ Bangalore Function: Chief Operations Office (COO) Why We Need This Role To provide technical resolution to faults on Colt backbone networks, owning all complex hardware / software faults generated on the network to resolve any issues escalated by the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults. . What You Will Do Co-ordinates investigations and proposals for changes and circumventions; monitors implementation of remedies in liaison with other functions Determines and initiates preventive measures, such as identifying and investigating suspect software and other components Makes decisions and gives information and advice for incident control, in line with SLAs Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders Monitors deviations from requirements or SLAs and takes appropriate action Analyses problem management processes, advises on improvements and leads project activity to implement them Analyses trends, creates and monitors plans and strategies to investigate and resolve incidents and problems What We’re Looking For The ideal candidate with 6+ years of relevant industry experience in operations (Access and Core Network). Good understanding/Knowledge on troubleshooting/ installation on Core IP network backbone. SDWAN experience will be preferred. Excellent knowledge of Cisco IOS XR, Juniper JUNOSe Advanced knowledge of BGP, ISIS, MPLS (L2, L3 VPN), IPSec, Traffic Engineering Basic understanding of the architecture of the following hardware platforms; Cisco NCS, Cisco ASR and Juniper MX Basic understanding of the architecture of the following switching platforms; Cisco 3750, 4948, etc. Alcatel 7470, 7270 (5620SAM) Cisco ACI, SDWAN (Versa, VeloCloud, etc.) Basic understanding of SDH and optical technology. Knowledge of QOS techniques. Understanding of ARBOR Peak flow and TMS advantageous. Good Shell, Perl or Python experience and can demonstrate writing scripts. Skills Network Operations Carrier Services Business Intelligence Building and Managing Teams Supervisory Leadership Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor’s or master’s degree in Information Technology, Engineering or a relevant field What We Offer You Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most Recently We Have Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech. Show more Show less

Job Description Position Title/Responsibility Level Assistant Manager/Lead Assistant Manager Function GL Accounting and Reporting Reports to Operations Manager-Finance Operations Supervises None Permanent/ Temporary Permanent Location Noida, India Essential Functions Role primarily involves doing Balance Sheet Reconciliations (Sub-Ledger to GL - AP, AR, WIP, I/C, Bank recs etc) and Preparing/ processing/Uploading month end journals/reclassifications as per expected schedule and Service Levels (Efficiency, TAT and accuracy levels) to the Business with focus on : Reconcile B/Sheet Accounts Reconcile Bank Accounts Reconcile sub ledger to ledger Standard Monthly reporting (W/C) Month end close Process/reporting Ensuring no ageing items/exposure Query / email management Compliance to policy/procedure Month end close Reporting Process Agency Approved JEs Collaborating with client in ensuring service deliveries Strengthening controls Ability to analyze accounts and understand activities/transactions Participating in conference calls with client Assisting onshore in Adhoc/monthly/quarterly and year end activities Working with Tech support team, to ensure clearance of tech issues impacting SL/GL Month end balance sheet journals to ensure the accurate presentation of Intercompany debtors and creditors in periodic reporting Provide explanations for movements in intercompany balances Support Onshore Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Any other essential function that may occur from time to time as directed by the process manager Support Onshore Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Assistant Management Accountants, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required Primary External Interactions Client operations team, trainers and, SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans Escalation teams at the client end for the purpose of seeking clarifications & answering queries Skills Technical Skills High level computer proficiency Experience in ERP desirable (Microsoft Dynamics AX, People soft / Oracle/ SAP) preferably with Microsoft Dynamics AX Good hands on knowledge of Microsoft Excel and other Microsoft application Good Accounting skills, analytical skills and accuracy with numbers Process Specific Skills Strong double entry bookkeeping knowledge is essential in this role Strong analytical and reconciliation skills. Soft Skills (Desired) Create a high performing culture; planning, organizing and prioritizing all work activities to achieve department and team goals and objectives Managing client expectation on key deliverable Highly adaptable and flexible Soft Skills (Minimum) Excellent writing and verbal communication are required for this role Demonstrated problem solving skills and the ability to do multi-tasking Education Requirements Masters/ Bachelors degree in Commerce and Accounting or MBA-Finance or ACA with relevant experience. Work Experience Requirements Total relevant work experience should be a minimum of 5 to 8 years Other Requirements Should have valid passport and open to travel Willing to join ASAP Annexure Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ _____ ______________________________________ _____________________ Candidate Supervisor/Manager Date Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Job Summary Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance – Accounts Payable function as Assistant Manager. Your Focus As an Assistant Manager based out of our Finance GBS in Hyderabad, India, you will manage end-to-end processes in accounts payable leading a team size of 30+ people. You will need to look after processing and documenting of financial information along with payment transactions and expected to work on strict deadlines, in a fast-paced business environment while being a good teammate. Needless to say, competencies like “leading from the front”, “pro-active actions”, “result oriented approach”, and “complete accountability” will be part of daily diet. The role reports to Operations Manager. How You Will Contribute Responsible for directing the daily workflow process to the Accounts Payable Team Oversee all payment transactions such as ACH, wires, paper checks and so on. Strong knowledge on SEPA payments, Swift payments & MT (Message type) is a must. Target2 and FEDWIRE knowledge would be an added advantage. Will oversee data entry, validation, and processing of various types of invoices like invoices, advance payments, Proforma invoices, and employee travel reimbursements and ensure 100% accuracy. Handling payment runs as per the timelines. Monitoring payments issued through SAP HANA are being interfaced to bank & taking immediate action based on rejections / exceptions in bank portal. Zero duplicate payments while keeping a close monitor in issuing manual payments through bank portals. Ensure business compliance through issue identification and appropriate escalation. Interact with Bankers, treasury and other stake holders on payment related queries and ensure queries are addressed as per TAT. Updating trackers, supporting Audits for the required documentation. Supervising & keeping a tight control over the daily/monthly dashboard. Getting the clarifications resolved from vendors & internal partners by writing mails / taking calls with them. Ensure baseline values adherence for all Service Level Agreements, updating systems and providing input into continuous improvement initiatives. Review the team’s day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process Ensures that systems, policies, and procedures adhere to company policies while functioning with accuracy, timeliness and handle close timelines and communicate on a timely basis adhering to deadlines Support the metrics reporting for the relevant process Standardize procedures to generate efficiency in-house and create internal templates to be used by the company. Be active on the customer service front and be quick and accurate with communication / query resolution Document retention is maintained in line with retention policy/ guidelines Maintain SOPs in line with SOP quality requirement and keep SOP’s up to date. People Management People’s manager involving in hiring, structured learning path, operations mentor for the team and create a high performance, divisionally focused team. Lead a large team of 30+ multi-skilled members with a global footprint and manage team performance, including resource allocation, utilization, objective setting, performance reviews, regular 1-2-1’s and team motivation. Drive cross-skilling across the team to develop a multi-skilled, flexible set of resources. Working closely with the other Team Leads to drive one team approach. Should be an active player in team and who keeps self-motivated and prioritizes the work based on criticality. What You Will Need To Be Successful Master’s or bachelor’s degree in commerce, business administration, accounting, finance, or related field preferred. 15+ years of accounts payable experience is must. Minimum 4 years of experience in leadership roles and display problem-solving capabilities. Must have substantial ERP SAP system experience (1099 filing and Escheatment process experience will be an added advantage) Strong interpersonal and communication skills to interact with employees, superiors, and customers. Strong analytical, research, follow-up and time management skills. Excellent accounting knowledge and presentation skills. Well planned, organized with keen attention to detail. Good communication skills – both verbal and written Fully proficient in MS office applications (Word, Excel, Access, and Power Point) Should be driven by various timelines/Flexible in shifts. IFF is an Equal Opportunity Employer. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more Show more Show less

Job Title: Associate Director / Director – VAPT Location: Mumbai Experience: 10+ years Work Mode: Onsite (Mumbai) Certification: OSCP preferred; other relevant certifications (e.g., OSCE, CISSP, CISM, GPEN) are an added advantage Role Overview: We are seeking an experienced cybersecurity leader to join our team as an Associate Director / Director – VAPT in Mumbai . The role demands a seasoned professional with deep expertise in Vulnerability Assessment and Penetration Testing across web, mobile, network, infrastructure, cloud, and source code environments. The ideal candidate will bring strong technical capabilities along with proven leadership in managing high-performing teams and driving large-scale security engagements for enterprise clients. Key Responsibilities: Leadership & Strategic Oversight: Lead the VAPT practice for the region, ensuring alignment with organizational goals and client expectations. Define and evolve methodologies, standards, and best practices for VAPT engagements. Collaborate with senior leadership and clients (CIOs, CISOs, Risk Heads) on cybersecurity strategy, roadmap, and execution. Lead business development , proposal creation, RFP responses, and pre-sales activities. Delivery & Engagement Management: Oversee multiple VAPT projects spanning web, mobile, infrastructure, cloud, IoT, and source code . Ensure high-quality delivery of technical assessments, risk reporting, and mitigation recommendations . Monitor project performance, client satisfaction, and profitability. Act as a technical escalation point for complex and critical vulnerabilities. Team Development & Mentorship: Build, mentor, and retain a team of high-caliber security professionals. Conduct knowledge-sharing sessions, lead training initiatives, and promote internal capability building. Encourage a culture of continuous learning, innovation, and ethical hacking . Desired Skills & Experience: 12+ years of overall cybersecurity experience with a strong focus on VAPT and Red Team assessments . Proven expertise in conducting and managing manual and advanced penetration testing of applications, networks, and cloud environments. Familiarity with tools like Burp Suite, Metasploit, Nmap, Nessus, Qualys, AppScan, Fortify, Wireshark , etc. Solid understanding of security frameworks and standards : OWASP, NIST, MITRE ATT&CK, ISO 27001, PCI-DSS, RBI guidelines. Strong knowledge of secure coding practices and experience in reviewing source code in multiple languages. Exposure to cloud platforms (AWS, Azure, GCP) and DevSecOps is preferred. Excellent communication, stakeholder management, and team leadership skills. OSCP certification is preferred ; additional credentials such as OSCE, CISSP, CISM, GPEN are a plus. Show more Show less

Job Description Join the ranks of excellence at The Corporate & Investment Bank, a global powerhouse in investment banking, wholesale payments, markets, and securities services. Trusted by the world's most influential corporations, governments, and institutions, we operate in over 100 countries, providing strategic advice, raising capital, managing risk, and extending liquidity across global markets. As an Asset Specialist within the Corporate & Investment Bank, you will be entrusted with the responsibility of managing risk, raising capital, and providing strategic advice to our clients across the globe. You will be part of an innovative team that develops secure service solutions to meet our clients' needs globally. This role provides an unparalleled opportunity to learn and grow in a dynamic and fast-paced environment. Job Responsibilities Requires good understanding of Asset Servicing lifecycle (Corporate Actions & Income) Ensure accurate and timely completion of mandatory & voluntary corporate action payments received from agents/depository Perform supervisory checks and ensure daily operations signoffs Ensure department has viable Business Continuity and Concentration plans in place, that are tested in accordance with Bank Policy and that all staff are familiar with the plans Act as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads Required Qualifications, Skills And Capabilities Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support Asset Servicing, Risk & Control and Custody experience Strong ability to learn ongoing stream of new markets, products and processes Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines Demonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track record Confident communicator in all mediums to both internal and external clients Reconciliation of Cash and stock breaks received from the market. Ensure all High risks and high value breaks are actioned and highlighted daily . ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Summary Fiche de poste : Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job Duties And Responsibilities  Identifies and resolves basic and routine issues impacting payment  Overcomes customer objections concerning payments and assists them in understanding their account terms  Utilizes payment options and negotiates payment arrangements  Follows prescribed escalation procedures  Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs  Submits recommendations to write-off account balances  Monitors and maintains assigned queue of customer accounts  Keeping and improving customer relations  Prepare & publish reports to senior management as required  Carry out exceptional coordination with various departments to ensure great customer experience Knowledge And Skills  Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions  Excellent analytical and problem resolution skills  Desire to work in a position requiring extensive phone and email communication  Ability to work in a highly measured, fast-paced, production environment  Working knowledge of MS Office and databases  Bachelor’s degree  Prior Inbound/outbound Calling Experience - Preferred  Accounts Receivable, Collections & Billing knowledge – REQUIRED .  Comfortable to work in any shift timings as per process requirements Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary The Technical Consultant will serve as the key technical integration SME for select clients utilizing Syssero AMS services or project-based work. They will be required to work inside the Syssero framework to provide clients with timely solutions and documentation of solutions as well as work alongside Syssero AMS Leads and other employees to enhance our services with a keen eye towards quality control of their own work. The consultant will be a SME in at least Core Connectors (CCW, CCB, Benefits Connector), document transformation, XSLT, ability to work with partner solutions and follow documentation (ex, HireRight, SSO), within Workday and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. Essential Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead the design of integrations from point to point systems as well as holistic interchange services, rendering effective data quality and dependable exchanges of digital information. Identify, assess, and solve complex business problems for integrating the Workday cloud application with external applications across a wide array of Human Capital Management and Financial functional areas, where analysis of situations or data requires an in-depth evaluation of variable factors. Design, build, and support testing of Workday integration code base including Studio, EIB and supporting 3rd party coding. Oversee integration delivery. Manage integration development process. Lead Discovery session with client for each domain specific integration. Ensures timelines and quality of integration is met. Engages with 3rd party vendors as required. Closely follow the strategic direction set by management when establishing Workday project goals. Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary. Help identify process improvements and changes to our methodology based on project experience. Leads or participates in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training. Provides business analysis and requirements gathering skills with proven ability to think outside the box and find simple solutions to complex business problems. Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Performs as the lead technical consultant on Workday projects, by demonstrating in-depth knowledge and expertise of integrations in all or a majority of Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Security, Data Conversion, Payroll, etc. Manage relationship with assigned clients as first point of contact Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients Understand the importance of client satisfaction and apply it in the process of servicing the client Determine client needs Display strong consulting skills, handling customer expectations Collaborate with client counterparts to successfully deliver shared objectives. Understands the importance of client satisfaction and applies it in the process of servicing the client. Communicates client feedback to senior team members. Understands and follows internal processes in responding to client needs. Ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral. Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices. Provides status reports to client leadership and internal management. Requirements Workday Experience: SME in at least Studio, Core Connectors (CCW, CCB, Benefits Connector), document transformation, XSLT Education and experience: Bachelor’s degree from four-year College or university, 3-5 years related experience and/or training; or equivalent combination of education and experience. Workday Environment Experience: 5+ environments Years of Workday Experience: 3+ years Workday Implementation Experience: 2+ years Workday Experience: Applied experience with partner solutions and follow documentation (ex, HireRight, SSO), Workday Studio as well as work with Web services and 3rd party API’s within Workday Work authorization/security clearance requirements: Must be authorized to work in the United States. Physical demands: Prolonged periods of sitting at a desk and working on a computer. Travel required: <25% travel. Regular travel consists of at minimum two, in-person, all staff events, one of which is required to attend in person. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid. What We Bring To The Table Besides all the awesome benefits and perks that we offer – we also take pride in being an employee-owned business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone’s contributions are valued and celebrated. Competitive Base Salary + other commission & bonus Employer-paid medical, dental, and vision benefits 401k match Competitive pay Profit sharing program (PSP) Flexible work time Unlimited PTO and 12 floating holidays 100% remote Annual fixed stipend to purchase what you need for your remote set up $75 per pay period for cell and internet allowance Learning and development plan Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work environment 100% remote Compensation $120,000 - $155,000 annually Affirmative Action/EEO statement Syssero is an equal-opportunity employer. At Syssero, we don’t just accept differences - we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person's merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Syssero's policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy, as well as its affirmative action obligations, includes the full and complete support of the Company, including its Chief Empowerment Officer. Because it's just the right thing to do. We hope you think so, too. Show more Show less

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Associate's Degree Travel Percentage 0% General Duties & Responsibilities What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email Monitors operations to ensure adherence to service level standards and company/department policies and procedures Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers Ensures adequate phone coverage including making decisions regarding scheduling changes Acts as an escalation point for resolving the most difficult customer issues Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction Serves as an escalation point for resolving the most difficult customer issues Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives Approves and implements streamlining opportunities and process improvements Coordinates customer service activities with other internal functions Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc May serve as a backup to more senior customer service management in their absence Other related duties assigned as needed Highest Qualification Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable. What You Bring Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment What We Offer You Working in an international company, alongside international colleagues Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories) Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees) Opportunity to get involved in social projects and local initiatives A broad range of professional education and personal development opportunities A work environment built on collaboration and respect Fis Job Level Description Supervisory/developing management role. Works under general direction of customer service management. Typically supervises a team of fifteen to thirty Contact Center Representatives. Typically requires a minimum of four years of experience in a call center or customer service-related position in a service industry. Typically requires two or more years supervisory or team leadership experience. Demonstrates experienced level of competence and mentors entry level supervisors in the areas of problem solving, change management, strategic thinking and leadership. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

The Wealth Tax Operations Support Sr Supervisor is an individual contributor’s role who is responsible for ensuring complete, accurate and timely non-US tax controls and reporting is performed, including exceptions resolution and process improvements in coordination with the Wealth Tax Operations team. The overall objective is to ensure accurate, timely and complete fulfillment of tax controls & reporting obligations imposed on Citi by different Tax Authorities. This position plays key role within the APAC Private Bank Operations and a key partner to Wealth Business Senior Management Team, Investments Business Management, Discretionary Business Management, Business Risk & Control, Legal and Compliance. The overall objective of this role includes strengthening Operational Tax processes, Governance and detection of issues, link between Product & Operational Taxation, increase awareness and knowledge on Operational Taxes. Responsibilities: Preparation and submission of non-US tax reports covering different jurisdictions and products. Analyzing tax transaction withholding processes – Front to Back Resolving issues/ Queries related to non-US taxes. Develop Business Requirements for system-related enhancements and End to end management of implementation of new or amended taxes. Executing the road map to improve tax operations efficiency, controls, and resilience. Collaboratively identify inconsistencies, mitigate risks, and process documentation. Sharing knowledge among team to manage tax operations controls functions. Anticipate details of future taxations by communicating directly with key stakeholders and staying informed of relevant trends and updated industry practices. Reconciliation of positions and ensuring non-US tax completeness, accuracy, and timeliness Supporting project lead in Tech projects and process improvements in collaboration with business, Technology, and relevant stakeholders. Perform 3-way reconciliation between tax authorities, clients, and custodians. Supporting all control functions including MCA, audits, procedures updates and implementation. Provide metrics such as functional dashboards, issue tracker or change management updates part of BAU function. Calculating & reporting the key KPIs and metrics Timely escalation of issues which impacts the tax processes, ensure root cause analysis, bank/client impact, Tax Authority/client settlement, P&L booking etc. is thoroughly reviewed, sharing regular transparent updates to the stakeholders and support to the E2E closure. Preparation of PPT for the governance forums. Close cooperation with Business and Tech partners on gap identification and process improvements Supporting the organization goals and be aligned to ensure a healthy culture maintained within the team and subordinate in other regions. Continue professional development to keep abreast of emerging technologies, methods, and best practices. Qualifications: Minimum 8 - 10 years of experience in Operations, preferably in tax space Minimum 2 -5 years of experience in leading team Solid experience in Tax Operations (Direct/Indirect Tax, Withholding TAX, Goods and Services Tax, Trading Tax etc.) Proven experience working with demanding business stakeholders within a cross-functional matrix environment. Strong interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross - functional environment. Proven experience leading a team. Deep understanding of taxes and operational processes Good understanding of Investments Products & Processes. Analytical thinking skills Effective workload management Effective, adjusted to recipient communication skills. Critical thinking and drawing logic conclusions. Adequate level of proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint with experience presenting to stakeholders and senior leadership stakeholders. Experience working in a collaborative environment both independently and along with the team. Flexible with proven ability to manage shifting priorities, demands and timelines through analytical and problem-solving capabilities. Education: Bachelor's/University degree or equivalent experience, preferably in MBA - finance and banking Specific Skill: Overall experience and acquaintance working in a corporate culture. E2E Understanding of Non-US Taxes (VAT/GST) withholding processes across the organization and have extensive knowledge on the Revenue & VAT GLs. Collaboratively work to establish a globally unified and efficient operating model for Wealth Operations. Continue enhancing the existing risk & control environment need based as required to run the day-to-day operations effectively. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

Service Desk Analyst Gurgaon, Haryana, India Responsible for delivering high-quality service that improves the overall colleague experience. Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. Contribute to the continual improvement of service delivery across all channels of colleague communication. What You’ll Be DOING What will your essential responsibilities include? Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement. Act as a point of contact for colleague issues through phone, chat, email, and portal, providing exceptional service in all colleague interactions. Supply first-line IT support for all AXAXL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc. Perform assessment, triage, research, and resolution of basic incidents and requests. Engage other Service Desk resources or appropriate second and third-level service resources to resolve incidents beyond scope of ability or responsibility. Make sure incidents and requests are accurately logged, assigned, tracked, and responded to promptly, in line with agreed SLAs; provision of timely communications and maintenance of ownership until closure. Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress promptly. Communicate with the Colleague Care team where necessary to make sure that escalated issues have proper attention and visibility. Create a positive colleague support experience and build robust colleague relationships through listening intently to understand the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling colleagues with a consummately professional attitude. Identify service improvement opportunities for key service management stakeholders. Work with Incident and Problem management teams on individual proactive and reactive issues as necessary. Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact. Mentor junior analysts and assist in the training of new analysts. Manage content in the Knowledge Management system. You will report to the Team lead. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Outstanding customer service skills and a “customer first” mentality are a must. Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems. Subject matter ability in multiple areas of support. Robust technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies. Excellent verbal and written communication skills and telephone manners. Ability to build Robust relationships with key stakeholders across the organization. Ability to think logically to analyze, troubleshoot and resolve complex issues. Must be professional, courteous, and enjoy working with people; critical thinking, creativity, and resilient judgment are expected. Robust interpersonal skills and the ability to work within a team. Ability to work in a fast-paced, high-pressure work environment. Robust ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must. Bachelor's degree or relevant experience required. ITIL Foundations Certification a plus. Additional international language capability is a plus. Desired Skills And Abilities Supervisor is Regional Colleague Services Manager, with operational oversight and instruction provided by Service Desk Team Lead. Ability to build effective working relationships across all areas of the business and IT. Cooperation and collaboration with peers to jointly improve the way service is delivered. Collaboration with Service Managers and Service Control to identify service improvement opportunities. Ongoing interaction with Colleague Care on escalations, end-to-end ticket ownership, and overall process improvement. Achievement of standard service levels, both individually and as part of a team. Make sure personal interactions deliver outstanding colleague satisfaction as demonstrated through high colleague satisfaction survey results. Respond to colleague contacts and escalations within agreed timelines. Illustrate incremental increase in baseline SLA adherence and first-line resolution rate. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less

Job Description The Technical Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. It also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution. How You Will Contribute And What You Will Learn Helps experts to perform troubleshooting methods like system level tracing, debug, protocol flow analysis. Identifies, reproduces and characterizes defects and collaborates promptly with R&D teams for fixes. Interacts with customer for complex cases, providing workarounds, etc. Ensures SLAs are met for escalated cases. Contributes for Root Causes Analysis (RCA) analysis and report creation Creates knowledge articles (author, reviewer). Develops competencies on products and solutions. Key Skills And Experience You have: Bachelor´s degree or equivalent experience required Typically requires a min.of 5-8 yrs of experience with demonstrated passion and achievement for technology in the areas described below and customer satisfaction Strong in fundamentals including Networking, OS concepts, Virtualization, Security etc. Worked on Microservices Containers (Kubernetes/Docker, Certified Kubernates Administrator (CKA) is an advantage, Worked on Areas of Telecommunication networking (Core/Access) and know the 5G architecture, Worked on Networking and Cybersecurity (TCP/IP v4/v6, Firewalls/iptables, worked on any cybersecurity related solutions like Endpoint Security) It would be nice if you also had: Azure or any public cloud certifications Knowledge on IaaS (Openstack, Red Hat OpenShift is an advantage), Virtualisation (vSphere/vCloud) and Software Defined Networking (SDN, nuage,Openflow). System Administration of Linux/Windows environment. Experience in RDBMS like Oracle, MariaDB, Postgress and Neo4j. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Show more Show less

Key Responsibilities / Functions / Role: Preparation/review of financial statements/regulatory reports like- Balance sheet, P&L, SOI, Notes to financial statements. Understanding of regulatory disclosures like form PF Acting as subject matter expert for the team. Following US GAAPs, IFRS, Lux GAAPs and IRISH GAAPs. Identify Opportunities to implement process improvement & recommend system, service & process enhancement initiatives and efficiency gain Engage as an active collaborator with business / Onshore teams to ensure alignment with key stakeholders in Business, Ops and Technology During Confluence migration focus on transparency, timely escalation, cross site collaboration, shared learnings Successful implementation of key client onboarding initiatives on Confluence Develop a strong governance & control structure, support audits, interfacing with auditors & close process gaps Act as Confluence system SMEs as required & support the testing & rollout of the applications across the FR Actively participate in Productivity workgroup and contribute to the success of the workgroup Preparation of MIS, Meet SLAs, engage GPC site level priority workgroups & contribute to project deliverables Desired Candidate Profile : 8-12 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds. M. Com, MBA, Post-Graduation from recognized business institute/university, major in Accounting or Finance. Professional qualifications like CA, CFA, and CPA will be an added advantage. Experience with Confluence Unity financial reporting platform, Publishing and Workbook functionality, is a plus 3-5 Years Of People Management Experience Required. Demonstrate leadership & management skills, ability to work in team-oriented environment Should have sound understanding of Derivatives, Equities and Fixed income securities. Prior working experience in BPO/captive on capital markets back office processes, is a plus. Experience in process set-up/migration of work from onshore would be preferred Essential Skills: Excellent communication / Domain skills. Excellent interpersonal skills & people management skills Good Team Player, Interpersonal skill, Quick learner. Should be willing to work in shifts and flexible work hours as per process requirements Advanced experience working with Microsoft Office applications required, specifically Excel ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Fund Accounting ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Summary: Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job Duties And Responsibilities  Identifies and resolves basic and routine issues impacting payment  Overcomes customer objections concerning payments and assists them in understanding their account terms  Utilizes payment options and negotiates payment arrangements  Follows prescribed escalation procedures  Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs  Submits recommendations to write-off account balances  Monitors and maintains assigned queue of customer accounts  Keeping and improving customer relations  Prepare & publish reports to senior management as required  Carry out exceptional coordination with various departments to ensure great customer experience Knowledge And Skills  Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions  Excellent analytical and problem resolution skills  Desire to work in a position requiring extensive phone and email communication  Ability to work in a highly measured, fast-paced, production environment  Working knowledge of MS Office and databases  Bachelor’s degree  Prior Inbound/outbound Calling Experience - Preferred  Accounts Receivable, Collections & Billing knowledge – REQUIRED .  Comfortable to work in any shift timings as per process requirements Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less