35932 Escalation Jobs - Page 43

Manager EXL/M/1486330 Insurance Finance & AccountingNoida Posted On 22 Sep 2025 End Date 06 Nov 2025 Required Experience 10 - 12 Years Basic Section Number Of Positions 1 Band C1 Band Name Manager Cost Code D900371 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 1500000.0000 - 2400000.0000 Complexity Level Back Office (Complexity Level 4) Work Type Work From Office – Fully Working From EXL/ Client Offices Organisational Group Insurance Sub Group Insurance Organization Insurance Finance & Accounting LOB Back Office SBU Operations Country India City Noida Center Noida - Centre 59 Skills Skill REPORTING ACCOUNTING GENERAL ACCOUNTING RECONCILIATION SOLVENCY II...

Job Title: Pediatrician Department: Pediatric Care Reports To: Dr. Rahul Bharat Key Responsibilities: New Patient Consultation Conduct initial consultations with new patients. Utilize observational skills to assess patient needs. Communicate diagnosis and care plans effectively. Diagnosis Communication Clearly convey diagnoses to patients and their families. Provide written and verbal explanations to ensure understanding. Enrollment Meetings Guide parents through the enrollment process. Ensure they understand and are ready for their child's treatment plan. Follow-up Post Assessment Conduct follow-up consultations post-assessment. Monitor patient progress and adjust care plans as necessary. D...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes. We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating cust...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Knowledge and Skills: In-depth knowledge of company and industry standard computing environments such as HPE Superdome, c7000 enclosure, HPE Synergy, HPE Blade and rack mount server; SAN and Storage devices such as HPE 3PAR, Primera/Alletra, XP7/XP8, Brocade SAN switches Working knowledge of HPUX Operating system. Provide Mission Critical customer recommendations to improve processes. Experienced knowledge of change management process and tools in complex environment. Adequate skills in project management, communication, analysis, and presentation. Mission Critical and ITIL certifications desired. Responsibilities: Apply deep and broad technical background and knowledge of industry trends to...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

Embark on a transformative journey as Analyst - Know Your Customer at Barclays, where you'll play a pivotal role in shaping the future. In this role, you will be responsible for supporting wholesale onboarding with day-to-day processing, reviewing, reporting, and issue resolution. Key critical skills required for this role include: Conceptual understanding of risk management and the controls needed to mitigate them. Expertise in financial crime, KYC, or risk and control role. Excellent communication and interpersonal skills to effectively communicate with stakeholders, build relationships, and present findings. Strong analytical skills to interpret complex data quickly and make informed deci...

About the Role: We are seeking experienced and detail-oriented L3 Email Support Agents to join our growing team. This role is ideal for individuals who thrive in solving complex problems and are passionate about delivering high-quality support in fast-paced environments. As a Level 3 agent, you will handle advanced customer issues escalated beyond the L1 and L2 support teams. Your expertise will be critical in maintaining customer satisfaction and ensuring process excellence. Key Responsibilities: Manage Level 3 escalations from internal support teams Investigate and resolve complex or sensitive customer issues requiring in-depth knowledge Work cross-functionally with product, tech, and oper...

At Aristocrat, our mission is to enrich life with happiness through play, and we seek an exceptional Anaplan Model Builder to join our renowned team! As a guide Anaplanner within our Finance Systems team, you will be responsible for the development of predictive models, aiding the Finance Systems Director in formulating efficient tools. This position provides a fulfilling opportunity for a skilled individual to shape our organization and redefine our financial systems. If you are driven, committed, and prepared to contribute to an elite team, this opportunity is tailored for you! What You'll Do Develop data applications, including operational reports, dashboards, scorecards, and automated re...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

Role Overview: The Customer Support Executive will be responsible for managing the university’s central helplinenumber, handling inbound and outbound calls, responding to queries from prospective students, currentstudents, parents, government officials, industry partners, and the general public. The role involvesproviding accurate information, resolving concerns, and ensuring prompt escalation to relevantdepartments when needed. Key Responsibilites: Handle incoming calls through the university helpline number in a professional and courteous manner. Address queries related to- Admissions – program details, eligibility, application process, important dates, scholarships, etc. Address queries r...

DESCRIPTION Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, valida...

About Medhavi Skills University Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for V...

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance met...

Experienced Callers : Banking & Insurance Background prefered Job Demands (What the job requires): Handling outbound collection calls with persistence and patience Managing high-volume daily call targets Dealing with difficult or resistant customers (emotional demand) Adhering to compliance and client guidelines strictly Maintaining accuracy in records and follow-up commitments Job Resources (What the company provides): Training on debt recovery techniques and compliance handling Support from supervisors for escalation cases Incentives/recognition for achieving targets A structured work environment with opportunities to grow into senior caller/supervisor roles Job Types: Full-time, Permanent...

Customer Service Support Advisor Job Req ID: 50998 Posting Date: 8 Oct 2025 Function: BT contact centres Unit: Finance & Business Services Location: DLF IT Park,Phase II, IIF/1, Kolkata, India Salary: As per the industry standard Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the...

Key Responsibilites: i. Attend the customer call for facility related issues. ii. Supervision and monitoring customer day to day complaints and tracking. iii. Customer relations management. iv. Receiving and assigning complaints in digital platform and share to the concerned maintenance personnel. v. Ensuring entry and completion records of complaints on daily basis. vi. Close liaison with client’s office for all correspondences (Viz. Issue of Notices, circulars, etc.) vii. Ensuring all administrative paperwork is accurate, complete and submitted on timely basis. viii. Management of stationary and office consumables. ix. Daily logging and maintaining of records of work done. x. Timely escala...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

Chat, Calls, Mails & Social Media Auditor – Support Quality Location: Kolkata / Pune (Work from Office) Department : Customer Experience & Quality Timings: 11:00 AM – 8:00 PM | Weekly Off: Rotational (6-day workweek) Join House of EdTech – Where Precision Meets Impact! At House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class experience — not just in our courses, but in every interaction with us. We’re looking for a Support Quality Auditor to join our Customer Experience & Quality Team, ensuring that our communications across Social Media, Chats, Calls, and Emails reflect our brand’s empathy, accuracy, and professionalism. If you have an eye for detail, a passi...

Job Description: Blended Process – US Insurance Claim Verification Location: Sec-V, Saltlake Office Shift Timing: Evening & Night Shift Transportation: Provided during odd hours (up to 30 km radius) To Apply for This role: Kindly register with this link: https://forms.gle/1bu4A38yJZM6rJHu7 Role Overview We are seeking experienced professionals to join our US Insurance Claim Verification team. This is a blended process role involving both voice and non-voice tasks, supporting US-based insurance operations. The ideal candidate will have prior experience in an international voice process, preferably in US-based operations, with strong communication and analytical skills. Key Responsibilities Ha...

Job description: Executive - Front Office - Siliguri To provide Quality patient service and maintain good patient relationship Maintaining the TAT in registration process Case sheet management: - Maintenance and easy retrieval of case sheet - Regular online updating of case sheet Giving correct time-slot for the patients and dispatch of reports without delay Coordination in Patient - Doctors query management Updating of visiting consultant data Managing and handling patient issues and escalation to the reporting authority Telephone etiquette 100 % conversion in enquiries ( Webmail, Knowlarity, I/g calls), DFC calls for review patients Provide quality knowledge about the service, Promotion of...

Position Title: Executive - Customer Services & Logistics - East Position Type: Regular - Full-Time Position Location: Kolkata Requisition ID: 38691 We are passionate about food. But we’re even more passionate about our People! About the role : This role will oversee daily logistics operations, coordinating with DCs, 3PL teams, vendors, and transporters to ensure on-time dispatches, stock accuracy, and customer satisfaction. Responsibilities include route planning, vehicle utilization, shipment creation, e-way bills, POD tracking, and process optimization. The role ensures compliance with safety, quality, and contract standards while addressing delivery escalations and improving efficiency. ...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...