35932 Escalation Jobs - Page 42

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

Technical Support Engineer Bentley Systems, Inc is looking for a self-starting individual to join its EasyPower team as a Technical Support Engineer. In this role, you will work as a member of our technical support team to provide the highest quality software and engineering support to our customers. They will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you! Job Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, ...

Job Role: Networking and electrical cabling laying. o Install/ Support/ Maintain/ Trouble - shoot various UPT (Cat5, cat6, cat6A and cat5e), STP (Cat5, cat6, cat6A and cat5e) and gelly cables. o Crimping, I/O punching, back box fitting and testing of cables. o Identifying recurring problems, reporting trends to management, and recommending solutions or correction procedures. o To initiate escalation process if required to resolve the problem. o 2-3 Mtr Digging area for OFC Cable cut out AMC period. o Laying part consider for Cat6 & OFC . Rack Installation part. EPBX line rectification. Rack installation, CCTV INSTALLATION,RF INSTALLATION. Job Type: Full-time Pay: From ₹20,000.00 per month Be...

Key Responsibilities Provide ongoing technical guidance and expertise in AWS and vendor-based products to resolve issues and optimize platform reliability. Oversee the assignment of operational tasks, shifting priorities to ensure timely completion and a balanced team workload. Lead daily standup meetings to surface blockers, align on priorities, and promote team accountability. Stakeholder Engagement Serve as a primary contact for AI leads and key business partners regarding current and upcoming support needs. Collaborate with project managers and business owners to facilitate in-house automation initiatives and cross-functional support. Resource Management Manage relationships and workload...

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. Manage operationally and functionally the Projects he/she is assigned to Manage OEM/OES Projects (Component, System with known technology components, …) Is responsible for the achievement of the Project KPI in terms of profitability (both product/development vs Development Activity Paybac...

Job ID: 41471 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 7 Oct 2025 Job Summary Job holder is responsible to monitor all the activities of Internal Services Unit.Viz Regulatory Submission Job holder is accountable to maintain constant vigil over checks and controls in specific areas including regulatory reporting. etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Key Responsibilities Job holder is responsiblte to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT. Activities – Cheque clearing operations Job holder is...

Hi, Greetings from EWarriors Tech Solutions. We are hiring for the following position: Role: Transition Lead Location: Chennai (Onsite) Experience: 6 – 8 Years Notice: Immediate Joiners / Less than 15 Days Overview: We are seeking a highly skilled Transition Lead to oversee the successful delivery of development and quality engineering activities during a critical client transition program. Acting as the delivery prime and technical single point of contact (SPOC) for the client, the Transition Lead will ensure seamless knowledge transfer, delivery excellence, and alignment with client expectations. This role requires hands-on full stack expertise (Java/Spring Boot, React/Redux, AWS) , delive...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Job Description We are seeking a knowledgeable and organized Conference Co-ordinator to join our team. The ideal candidate will have a strong background in scientific research and event management with at least 1 year of experience. You will coordinate program-related events, such as workshops, symposia and international conferences, while maintaining communication with international speakers and delegates. You will be responsible for coordinating both virtual and hybrid program-related events, managing client relationships and ensuring the smooth execution of scientific events. Key Responsibilities Client Acquisition Identify and pursue potential clients to convert them into paying customer...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

🚀 Customer Success Manager- Fundamento.ai(Delhi | Full-time | Onsite) About Fundamento We’re on a mission to reinvent how enterprises talk to their customers At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution. Role Overview As a Customer Success Manager at Fundamento, you’ll drive value for enterprise clients, unlock growth within accounts, and build scalable systems...

The Opportunity: Reporting to the Sr. Manager of IT Services, the IT Engineer Associate is responsible for supporting multiple applications across the organization, which include Windows, AD, Citrix, Office 365 and additional applications like PagerDuty, Redwood CPP that you will be trained. As a member of our well-respected IT team, you will enjoy a wide variety of self-directed work within a supportive team environment. A positive attitude with the desire to focus on and please the customer, including the ability to quickly understand the customer’s point of view, will be key success factors in your role. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Monitor event ale...

Job Function: IT & Solutions The role: Join Our Team as an Analyst - IT & Solutions - Service Desk At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams. Key Responsibilities As an Analyst - IT & Solutions - Service Desk, your responsibilities will include: Register and resolve all IT related 1st level/2nd level incidents and requests. NOC Monitoring. Windows Imaging/Reimaging Task (Intun...

URC Construction Private Ltd is HIRING. Position: Planning Manager Qualification: B.E./B.Tech in Civil Engineering Experience: 14 to 20 Years Project Nature: Commercial Construction Projects (Hospitals/Colleges) Roles & Responsibilities Study and understand the project scope, contract documents, correspondence, specifications, and drawings. Prepare Master Construction Programme (MCP) in line with the contract agreement, milestones, and scope. Plan resources and estimate costs for Labour, Material, Plant, Equipment, and Overheads (LMPO) . Prepare and monitor the Accepted Cost Estimate (ACE) / Zero Cost Budget. Coordinate with the Project Manager for correspondence, client communications, and ...

Location: Chennai Position: Centre Head CTC: 8LPA (Fixed) + 2LPA (Performance linked Bonus) Experience: 4 to 8 years About Kalvium Kalvium is transforming higher education with India’s BEST Undergraduate Program in Computer Science Engineering, delivered across 20+ universities. Backed by leaders from Google, Microsoft, Flipkart, and India’s unicorn ecosystem, we are committed to making education more relevant and engaging. Role Overview As the Centre Head, you will lead the Chennai Centre, managing Admissions, Outreach, Counselling, and Operations teams. You will be responsible for driving enrolments, ensuring student satisfaction, and building strong community partnerships while mentoring ...

Assist in managing daily branch/store operations with a focus on gold product transactions (sales, purchases, loans). Ensure accurate valuation, purity testing, and secure handling of gold items. Support the branch in achieving sales targets and revenue goals through gold-related services. Guide and supervise frontline staff to deliver excellent customer service and follow compliance protocols. Manage inventory of gold ornaments and other precious items, ensuring proper documentation and security. Ensure adherence to regulatory guidelines (e.g., KYC norms, RBI compliance for gold loans). Help resolve customer queries and complaints with professionalism and timely escalation when needed. Cond...

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This position is essential for maintaining high-quality service delivery in line with SLA agreements and enhancing customer satisfaction through effective communication and proactive analysis. (1.) Key Responsibilities 1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Network Automation Tools And Methodologies, Adhering Strictly To Sla Requirements. 2. Mentor Team Members And Administrators On Cisco Aci And Network Automation Best Practices, While Also Preparing Standard Operating Procedures (Sop...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for o...

Troubleshooting and problem resolution Provide timely technical support and assistance to users via phone, email, chat, or in person. Diagnose and resolve hardware and software faults, including issues with operating systems, applications, and network connectivity. Walk customers through a series of actions to resolve a problem or, when necessary, assume remote control of a user's computer to fix issues. Log, categorize, and prioritize incidents and track tickets until resolution using help desk software. System and network maintenance Install, configure, and upgrade computer hardware, software, and peripherals. Monitor and maintain computer systems and networks to ensure functionality. Set ...

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Analyst – GBS Procurement in Chennai The Analyst - GBS Procurement should quickly and accurately process purchase orders in a fastpacked...

Line Manager: Core Manager Job title: Emergency Desk Engineer Job Abbreviation: L2 Engineer for Emergency (000) desk support Job Family: Emergency Desk Engineer – L2 Job Profile Definition: KPI Performance Monitoring: · Monitor Emergency dashboards for success & failures and initiate incidents for threshold breaches. · Callout to respective stakeholders (Domain L2, IM, Delivery Leads & Delivery Manager). · Support Emergency KPI (L0) process for severe degradation (≥50% deviation from BAU). · Provide KPI impact correlation during fault and change windows. Emergency Alarm Monitoring & Correlation: · Monitor network alarms in Netcool (000, LBC & DR). · Create incidents for critical & Major alar...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformat...

Navaera Worldwide is a global, full-service firm specializing in advanced knowledge management products and services designed to empower financial organizations to improve business operations, regulatory compliance, corporate responsibility, risk management, and employee collaboration, ultimately gaining competitive advantages. The privately held company has diverse clients around the world, including major corporations throughout the global financial services sector. Navaera Worldwide has offices located on three continents with global headquarters based in Scottsdale, Arizona, USA. Navaera is looking for a team lead for its data center engineering team. The team lead data center engineer i...

DESCRIPTION The International Security and Loss Prevention (INTL SLP) team is seeking a Program Manager – Reverse Logistics (ReLo) to lead and scale security solutions across international regions (EMEA, AMET, LATAM, and APAC). The INTL SLP team partners with Operations and businesses to design mechanisms, standards, and policies that mitigate security risks and strengthen the End-to-End Secure Network (E2ESN). In this role, you will build and oversee multiple initiatives within the ReLo vertical—addressing vulnerabilities across customer returns, the reverse supply chain, vendor returns, damages, and liquidation flows. You will drive the development of standardized processes, scalable solut...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...