20444 Escalation Jobs - Page 42

URGENT HIRING FOR FRESHER AND EXPERIENCED CANDIDATE FOR FIELD SALES Location: Mumbai Function Related Activities/Key Responsibilities Relationship Manager- Sales Professionals are responsible to focus on face to face sales closures using daily presentations as they provide our clients with an opportunity to get to know offerings of Digital Services (Subscription based Model) and the value addition these Services can bring to their respective businesses. This position allows you to build new clients for the organization, build rapport and trust within yourself as well as at the company level. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holders will be individual contributors responsible for driving sales activities within their assigned territory. Team Lead- As a Team Lead, you will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. We are looking for someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly while delivering WOW to our customers. The position holder shall be responsible for achieving individual targets and managing executives to help drive paid merchant acquisition and maintain regular partnerships to ensure desired productivity to maximize sales numbers. Department: B2B Sales Timing: 10AM--7PM Working Days: 6 Days ( Mon- Sat) Sun fixed Off Should have their own Vehicle and Driving License Salary: Relationship Manager- 18,000 to 25,000 + incentives Team Lead- Upto 30,000 + incentives Key Responsibilities: The role is for Digital Profile sales and will involve complete ownership of the region and generating revenue through B2B sales. Candidate is responsible for Direct Field Sales. Maintaining relationships with the merchants. Prospecting relevant merchants for the platform, understanding marketing objectives and providing resolutions. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To set up and deliver sales presentations, product/service demonstrations on a daily basis. Handle Escalation Calls. Performing effective people management (one-to-ones, coaching, career development) Controlling and monitoring daily/weekly operations, providing timely reactions to different situations Skills Required Positive Attitude, Well Groomed, Pleasant Personality Should be excellent with verbal and written communication - English + Local language Good Computer skills Business-to-Business (B2B), Field Coordination, New Client Acquisitions Should be competitive and confident Should be focused on delivering the best for their respective companies. Should have the zeal to achieve their own daily targets. He/She is responsible for the entire sale cycle like on field cold calling, presentation, prospecting, followup and deal close. Academic Qualifications: Graduate or Post-graduate in any stream Minimum 60% marks in 10th or 12th or Graduation Eligibility Criteria: A bachelors degree or master's degree in a related field At least 1 year of experience in field sales Strong English communication skills Experience using Google documents and spreadsheets

Role: US IT Recruiter Location: KPHB, Hyderabad Type: Full-time, Permanent Role Overview: Seeking a US IT Recruiter with 3–6 years of experience to manage end-to-end US IT recruitment for full-time and contract roles, focusing on quality hires and candidate engagement. Key Responsibilities: Manage full-cycle US IT recruitment, including sourcing, screening, and onboarding. Build and maintain a strong candidate pipeline through job portals, social media, and employee referrals. Handle bulk hiring, ensuring compliance with US visa and tax regulations. Collaborate with stakeholders, manage escalations, and maintain ATS data. Required Skills & Experience: 3–6 years in US IT recruitment for full-time and contract roles. Proficient in sourcing profiles from LinkedIn and job portals. Skilled in Boolean searches and ATS management. Strong knowledge of US visas, tax terms, and IT recruitment cycles. Proven track record in bulk hiring and quality-focused recruitment. Excellent stakeholder management, negotiation, and escalation handling. Confident communicator with strong listening and articulation skills. Passionate about candidate engagement and proactive pipeline building. Qualifications: Ability to work in a fast-paced, data-driven environment.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Description Generic PMO Responsibilities PMO for end clients, engagements and territory Portfolios and large accounts, Program and Project Management for clients Very senior stakeholder management for end clients and internal up to C-suite Growth Strategist, contribution to business development and proposals for sales Large Transformation and transition programs, strategy and roadmap Change Management Creating project plans, project charters, project checklists and steering decks for project planning, monitoring, execution and completion. Tracking project objectives, workstreams, milestones, timelines, deliverables, dependencies, scope, risk assessment, issue resolution Manage project resourcing, recruitment, onboarding, effort estimation, budget and finance, communication plans, new metrics and approaches in the market Leveraging Project Management Tools like MPP and Jira extensively. Scrum practices and Agile methodologies, sprint planning and driving the project Data Analytics & Reporting frameworks for status, progress and decision making Presentations, visual representation and storyboarding Project Coordination with multiple departments of clients and internal both. Manage change controls procedures, quality compliance and risk management procedures, regulatory compliance, root cause analysis Financial forecasting, financial analysis, revenue lifecycle management Governance and cadences, kickoffs and bootcamps Digital Transformation Drive automation, innovation, technology & tools to continually improve productivity People and team management, coaching and mentoring of team members, review of client deliverables, leading team initiatives Practice, territory, industry and capability development Increase standardization globally, establishing guiding principles of cross-regional rigor and collaboration Escalation Management Driving Recruitment, Resource Management and Deployment, finance and billing, learning & development, vendor management, onboarding, reporting, process foundation and policy making, employee lifecycle from hire to retire. FS PMO Specific Responsibilities Meet relevant regulations and industry standards specific to the organization’s sector, such as environmental laws, health and safety standards, or data protection regulations. Work closely with compliance and legal teams to interpret regulations and incorporate necessary controls into project plans. Develop and implement robust risk management frameworks to identify, assess, and mitigate risks across all projects. Perform regular risk assessments and audits to proactively identify and manage potential project risks. Change management initiatives to ensure smooth transitions in response to new or updated regulations and industry standards. Adapt risk and compliance strategies to evolving regulatory landscapes and organizational changes. IA PMO Specific Responsibilities Basic understanding of Internal Audit function, concepts and regulations. Supporting Internal Audit engagements from planning and reporting purpose. Drafting audit documentation and reports, managing AURA tool, Evidence Gathering and maintaining workpapers. Issue validation and working with clients to validate action items. Supporting market leading solutions and proposals. Experience in undertaking and reviewing risk management processes. Facilitating process mapping and controls walkthroughs, identifying key gaps and implementing remediation strategies to enhance governance and compliance. Mandatory People Skills Excellent communication and written skills Trusted and sustainable relationship skills Ethics and values Collaborator Champion Thinking like a Leader, acting as an Owner

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Integrity (Operations) Manager At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. ABB’s Legal & Integrity team is a pro-active and strategic business partner, with a strong focus on quality, customers and the company’s best interests. We drive & execute the business strategy with a can –do attitude and build credibility and trust with our stakeholders as a true business enabler. As legal and integrity professionals we provide direction and solutions, with clear and simple communication and show responsibility and accountability for our actions, decisions and advice. As part of our ambitious growth and continuous improvement efforts, we are seeking a Regional Due Diligence Lead, for the APAC region, to help us develop a new center of excellence in third party due diligence. This role is pivotal in building our new operating model in our legal and integrity function for our due diligence team. It will be part of a larger simplification exercise in how we manage risk in our supplier and sales channel ecosystems. The due diligence team executes independent, consistent, and effective reviews for all our business areas to mitigate legal, regulatory, and reputational risk for our organization and develop a culture of integrity and compliance across the board. The successful candidate will help build a new in-house team of third-party due diligence experts, serving our four business areas and corporate functions and drive continuous improvement once implemented. This role ensures that due diligence processes are executed consistently and effectively, in alignment with global standards and regional regulatory requirements. The position is responsible for managing a team of experts and collaborating with cross-functional senior stakeholders and/or Business Areas subject matter experts, to mitigate third-party risks (anti-bribery anti-corruption, sanctions, sustainability & human rights, etc.). Key Responsibilities: Build, lead, and mentor a team of due diligence experts, fostering a high-performance culture of accountability and continuous improvement. Participate in the design, execution, and continuous improvement of due diligence workflows, including onboarding, monitoring, and escalation protocols Ensure timely and accurate due diligence reports Identify risks to the company in the onboarding of third parties and provide mitigating actions Oversee enhanced due diligence (EDD) for high-risk third parties, including ownership structure analysis, sanctions screening, and red flag resolution Act as the primary regional liaison for business area leaders to ensure alignment and responsiveness to evolving risks Partner with O2C, P2P, business areas, divisions, and legal & integrity teams to ensure seamless integration of due diligence into business operations. Contribute to the execution of the legal and integrity function strategy. Develop and maintain training materials, playbooks, and SOPs to ensure consistent application of due diligence standards across the organization Participate in defining the Annual Performance Plan (APP) and managing performance against agreed financial targets and constraints. Qualifications: Minimum of 8 years of experience in third-party due diligence, business intelligence, or a related field. Proven leadership skills to build, manage, mentor, and develop a team. Excellent communication skills for interacting with senior stakeholders and presenting findings. Fluent English (spoken and written) Fluency in regional languages would be an additional asset. (e.g., Mandarin). In-depth understanding of local regulations, including anti-bribery and corruption laws, sanctions, and compliance requirements. Expertise in due diligence processes, including regulatory and sanctions compliance, reputational risks, sustainability risks, bribery and corruption risks, and antitrust risks. Familiarity with investigative tools, OSINT techniques, and regulatory frameworks (e.g., FCPA, EU sanctions). Strong analytical and problem-solving abilities to assess risks and make informed decisions. Ability to manage multiple projects and deadlines. #ABBCareers #RunwithABB #Runwhatrunstheworld ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing, and circular solutions for customers, industries, and societies. With our digitally enabled drives, motors and services, we support our customers and partners to achieve better performance, safety, and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Description Generic PMO Responsibilities PMO for end clients, engagements and territory Portfolios and large accounts, Program and Project Management for clients Very senior stakeholder management for end clients and internal up to C-suite Growth Strategist, contribution to business development and proposals for sales Large Transformation and transition programs, strategy and roadmap Change Management Creating project plans, project charters, project checklists and steering decks for project planning, monitoring, execution and completion. Tracking project objectives, workstreams, milestones, timelines, deliverables, dependencies, scope, risk assessment, issue resolution Manage project resourcing, recruitment, onboarding, effort estimation, budget and finance, communication plans, new metrics and approaches in the market Leveraging Project Management Tools like MPP and Jira extensively. Scrum practices and Agile methodologies, sprint planning and driving the project Data Analytics & Reporting frameworks for status, progress and decision making Presentations, visual representation and storyboarding Project Coordination with multiple departments of clients and internal both. Manage change controls procedures, quality compliance and risk management procedures, regulatory compliance, root cause analysis Financial forecasting, financial analysis, revenue lifecycle management Governance and cadences, kickoffs and bootcamps Digital Transformation Drive automation, innovation, technology & tools to continually improve productivity People and team management, coaching and mentoring of team members, review of client deliverables, leading team initiatives Practice, territory, industry and capability development Increase standardization globally, establishing guiding principles of cross-regional rigor and collaboration Escalation Management Driving Recruitment, Resource Management and Deployment, finance and billing, learning & development, vendor management, onboarding, reporting, process foundation and policy making, employee lifecycle from hire to retire. FS PMO Specific Responsibilities Meet relevant regulations and industry standards specific to the organization’s sector, such as environmental laws, health and safety standards, or data protection regulations. Work closely with compliance and legal teams to interpret regulations and incorporate necessary controls into project plans. Develop and implement robust risk management frameworks to identify, assess, and mitigate risks across all projects. Perform regular risk assessments and audits to proactively identify and manage potential project risks. Change management initiatives to ensure smooth transitions in response to new or updated regulations and industry standards. Adapt risk and compliance strategies to evolving regulatory landscapes and organizational changes. IA PMO Specific Responsibilities Basic understanding of Internal Audit function, concepts and regulations. Supporting Internal Audit engagements from planning and reporting purpose. Drafting audit documentation and reports, managing AURA tool, Evidence Gathering and maintaining workpapers. Issue validation and working with clients to validate action items. Supporting market leading solutions and proposals. Experience in undertaking and reviewing risk management processes. Facilitating process mapping and controls walkthroughs, identifying key gaps and implementing remediation strategies to enhance governance and compliance. Mandatory People Skills Excellent communication and written skills Trusted and sustainable relationship skills Ethics and values Collaborator Champion Thinking like a Leader, acting as an Owner

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, conduct performance reviews, and provide feedback to enhance productivity. Additionally, you will be responsible for creating strategies to ensure optimum customer success for license and SaaS products. This includes reviewing customer databases, conducting health checks, managing customer escalations, and resolving issues promptly. Achieving revenue quotas for the department and preparing case studies and success stories will be crucial aspects of your role. To excel in this position, you must possess a good understanding of e-commerce fundamentals, with working knowledge of Magento being an added advantage. Strong communication skills, the ability to listen effectively, and a passion for solving client problems are essential qualities for success in this role. If you are ready to take on this challenging yet rewarding role, apply now and be part of a supportive team dedicated to achieving customer success and driving business growth.,

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

What this job involves: As an Assistant Facilities Manager at JLL, you'll play a vital role in supporting the Facilities Manager to deliver exceptional facility management services for our Commonwealth client. This multifaceted position requires you to manage day-to-day site operations, oversee vendor relationships, and build strong stakeholder connections while ensuring compliance with health and safety regulations and contractual obligations. You'll assist in implementing industry best practices, maintaining critical environment requirements, and monitoring financial processes to deliver cost-effective services that meet client expectations. This role offers the opportunity to develop your leadership skills through team coaching and vendor management while making a meaningful impact on operational excellence and service delivery. By joining our collaborative team, you'll contribute directly to JLL's mission of shaping the future of real estate for a better world while growing professionally in a supportive environment that values your well-being and personal development. What your day-to-day will look like: Provide coaching and direction to the site team while serving as backup to the Facilities Manager, fostering an environment that supports teamwork and performance excellence Deliver excellent customer service by building effective relationships with key stakeholders and ensuring service delivery meets contractual obligations and client expectations Manage multiple vendors across hard and soft services to ensure timely, budget-compliant service delivery while assisting the JLL Procurement Team with vendor procurement processes Monitor financial processes including accounts payable procedures and contract management to ensure best value delivery to the client Review contractor Safe Work Method Statements (SWMS) and support the implementation of JLL's Operational Risk Management (ORM) program and business continuity plans Oversee site operations including building procedures, performance measures, and critical environment requirements while seeking ways to reduce costs and improve standards Provide 24/7 emergency call support and site attendance as required, following established escalation procedures and incident reporting protocols Required Qualifications: Minimum 2-3 years of experience in facilities management or related field Demonstrated experience in vendor management and stakeholder relationship building Knowledge of health and safety compliance requirements in facility operations Strong financial acumen with experience in budget monitoring and contract management Excellent communication skills with ability to work effectively across all organizational levels Experience in implementing operational standards and performance measures Proven ability to work in fast-paced environments requiring flexibility and multitasking Preferred Qualifications: Certificate or diploma in Facilities Management, Property Management, or related field Experience working with government clients or in diplomatic facilities Background in residential property management Knowledge of procurement processes and best practices Experience with work order management systems and performance metrics Understanding of critical environment management requirements Background in implementing risk management and business continuity programs Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Role Purpose: The Senior Customer Escalation Engineer is responsible for supporting Jumio’s enterprise customers. The individual will be an experienced, driven Product Support professional looking to join our Global Product Support team. This is an essential role handling customer escalations and proposing solutions - you are the overall subject matter expert on Jumio’s solutions with customers and trusted internal stakeholders across the organization. Role Value: You should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. You have a commitment to excellence and a desire to delight customers. You have a proven track record with solving problems and know the importance of getting the details right. Example Responsibilities: You will play a key role with supporting Customer Success, Engineering, Product, Sales, and Account Management teams – handling internal questions, providing product education and training, as well as engaging with customers Perform effective and efficient handling of all levels of technical support cases ranging from basic user questions to issues requiring more in-depth technical knowledge Analyze and troubleshoot problems experienced by Jumio customers; including reproducing them and ultimately trying to respond to customers with a solution Manage technical issues and escalations to completion; involves periodically working standby hours, if necessary Perform technical certifications of customer integrations before launch Work inside the cross-functional agile teams, closely cooperating with developers, operations, product owners and other key stakeholders Actively contribute to both Jumio’s internal and external (customer) Knowledge Base, produce technical documentation, incident reports, and release notifications Experience and Qualifications : Ideally 5+ years of experience in a customer facing Technical Support, Technical Account Management, or Customer Success role Excellent technical communication skills for business audience / Able to provide clear technical explanations Excellent troubleshooting and problem-solving skills with a strong analytical/QA mindset Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies Experience handling customer escalations, providing frequent updates and presenting findings to key account contacts Knowledge of Web and mobile technologies, which may include REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS, iOS, Android, React Native, or Flutter Ability to multi-task and work in a fast-paced environment Team player that is able to also individually perform and has a vested interest in continuous personal development Enjoy working in a multicultural and geographically diverse organization Available for standby hours when required Great To Have: Experience troubleshooting and certifying API, Web, and Android / iOS Mobile SDK implementations Experience in JIRA, Confluence, Salesforce, and Power BI Experience within the Identity Verification and similar businesses is a benefit BA/BS/MS in Computer Science, Management Information Systems, or similar degrees are beneficial Key Characteristics and Attitudes: In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill. Friendly and supportive Adaptable and flexible Articulate and persuasive High IQ and EQ Curious and coachable Commercially Aware Resilient and tenacious Big picture and the detail Jumio Values: IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation Equal Opportunities : Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses. About Jumio: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others. Applicant Data Privacy We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Essential Skills and Experience: 3+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

About This Role Wells Fargo is seeking a Financial Crimes Associate In This Role, You Will Participate in and provide support for low complexity initiatives Investigate, negotiate and mitigate potential or known moderate dollar loss or risk claims with customer suspects Examine evidence and work with more difficult customers or collect losses from responsible party Examine fraud findings to determine extent of fraud risk Review issues and policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Research and scrutinize complex transactions and referrals to prevent and detect financial crimes activities, policy violations and suspicious situations with low to moderate risk Perform analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses or products Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements Draft report of findings and trend evaluation and make recommendations to mitigate risk Provide information to managers, functional colleagues and stakeholders Provide litigation support, under guidance by more experienced colleagues, by providing support documentation, testimony and evaluating cases for potential risk Conduct education for financial crimes awareness Required Qualifications: 6+ months of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 12 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-475798

Morgan Stanley IT Service Manager - Vice President - Workplace Operations & Support Profile Description We’re seeking someone to join our team as (Vice President). The Bengaluru Workplace Support Services team is looking for a Service Manager to cover all Business Units in Bengaluru. These include Operations, Technology, Institutional Securities and Human Capital Mgmt & Corp Services. The primary responsibility is maintaining stability, service, and ensuring the availability of technology systems for the user environment. The candidate should have experience leading a team which supports senior stakeholders and end user issues or a similar environment. This is Vice President position that drives innovation, develops technology roadmaps, and provides vision and strategic direction to align technology initiatives with long-term business objectives, fostering a culture of excellence, growth transformation across the organization. This person will need to provide leadership, frontline support, manage projects, procurement and training & communication pertaining to the users' technology environment. They will manage (hire/train/mentor) a team of WSS Operations full-time employees and consultants. Given the breadth of support which spans multiple BU's this individual must have very strong communication skills in dealing with Senior Management and direct Business clients. This person should have a high-level understanding of technical disciplines across multiple infrastructure systems and front office applications. They are also responsible for providing frontline desktop support for the above-mentioned business units in Bengaluru. This position requires strong troubleshooting skills, excellent communication skills, management and organizational skills, and aptitude for fast learning and the ability to work well in a team environment. Enterprise_Technology Enterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions. Workforce Technology & Services Workforce Technology & Services Provides the Firm’s workforce with the technology, services and capabilities required to meet the needs of colleagues, partners and clients Workplace Operations & Support This is Vice President position that delivers efficient technical support and ensures smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What You’ll Do In The Role The Service Manager will function as an interface for other ETS teams to the clients, managing and communicating outages, scheduling downtimes, projects, upgrades, and other operational events. They will be required to maintain a communication channel and working relationship with key Business stakeholders and operating officers to understand and provide for their present and upcoming requirements and needs. They also will need to work with other SMs, both regionally and globally, and represent the interest of the regional Bengaluru clients for firm-wide projects, stability reporting, and other initiatives. The SM will also provide input in outage reporting and stability calls, gathering information directly from clients and ensuring accurate reporting from the business to our technology partners. As part of this team the Service Manager will have standard working hours in operations, however there is the need to be flexible due to some on-call, incident management, weekend work checkouts and adverse environmental factors. A critical part of the Service Manager role will be adherence to the firm's Risk Management and Asset Alignment policies to ensure all efforts are captured, following procedures, and ensuring the audit trails are fully maintained. To maintain stable desktop environment across business units at Bengaluru Proper and timely response for problems received directly from users Occasionally provide 1st level troubleshooting support on both software & hardware, OS, applications, and remote devices Escalate and Own issues by coordinating to 2nd & 3rd level support, also with vendors if necessary Understand the business operations & users' practices Perform impact analysis for special events (Business and IT Events) Perform root cause analysis and suggestion to the vendor/other IT teams to reduce recurring issues Act as a liaison between the business units and the Technology teams supporting them To work closely with global counterparts/project teams on desktop related projects Perform testing, user piloting and deployment on both software & hardware Update support documentation Provide coaching to the team members Coordinate new hire and transfer process - equipment purchase, Support function transfer and setup business specific applications wherever applicable Perform basic system administration tasks Keep up to date on the current technology Work on shift duties Be the main escalation contact for the team locally and stakeholders regionally Managing critical incidents and ensuring all key stakeholders are kept up to date Build extensive business and application knowledge required for supporting client facing applications Interface with clients and other technology teams to provide governance and control around the production environment Process Improvements Identify processes which need improvement due to duplicate effect, consumption of more time, inaccuracy, lack of organized protocol, large risk etc. Indicate gaps where improvement is possible and provide recommendations. Work with the required teams to execute on the recommendations. What You’ll Bring To The Role 10+ years of overall enterprise level IT experience At least 6 years' relevant experience would generally be expected to find the skills required for this role Strong incident management skills with proper understanding of ITIL principles Strong people management and interpersonal skills Strong leadership and project management skills Client focus and relationship management Proven ability to work independently with little supervision as well as in a team environment Previous experience in Production Support, Incident Management role Comprehensive knowledge of Windows operating system, applications, and computer hardware Solid experience in supporting Market Data products, e.g. Bloomberg, Eikon Good knowledge of the Investment Banking industry Understanding of Risk Management Proven track record of delivering successfully on time and within scope and experience working in an Agile development environment. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

About This Role Wells Fargo is seeking a Finance Analyst. About Corporate Finance, Provide centralized finance capabilities and support to executive management, and Business and Enterprise Function teams. The team manages the overall forecasting process and provides financial advice and analytics on enterprise-wide strategic initiatives. Corporate Finance is also responsible for internal management reporting and all centralized finance processes, tools and applications. In This Role, You Will Participate in functions related to financial research and reporting Forecast analysis of key metrics, as well as other financial consulting related to business performance, operating and strategic reviews Identify opportunities for process improvements within the scope of responsibilities Research moderate to complex financial data in support of management decision-making for a business Create and communicate various activities such as product pricing, product, and portfolio performance Exercise independent judgment to guide key metrics forecasting, closing data and validation Present recommendations for resolving all aspects of delivering key forecasting projections as well as financial reporting to support monthly and quarterly forecasting Develop expertise on reporting that meets brand standards and internal control standards Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 2+ years of Finance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree in finance, Economics, Mathematics, or a related field. Strong years of experience in a rates-related role. Strong understanding of financial markets and interest rate products. Experience with process automation tools and techniques (e.g., VBA, Python, RPA). Excellent analytical, problem-solving, and communication skills. Attention to detail and a commitment to accuracy. Experience with Bloomberg, Reuters is a plus. Power BI expertise is a plus Job Expectations: The Rates Process Analyst/Specialist is responsible for supporting critical processes related to interest rate management, pricing, and automation. This role involves creating and maintaining market rates curves, sourcing index rates, applying interest pricing methodologies, developing process automations, and ensuring robust controls are in place. The ideal candidate will possess a strong understanding of financial markets, data analysis skills, and a commitment to accuracy and efficiency. Market Rates Curve Development: Create and maintain accurate and timely market rates curves using various data sources and methodologies. Index Rate Sourcing: Source and validate index rates from reputable providers, ensuring data integrity and compliance. Interest Pricing Methodologies: Apply and understand various interest pricing methodologies to support accurate product pricing and risk management. Process Automation: Identify opportunities for process automation and develop solutions to improve efficiency and reduce manual effort. Controls and Compliance: Ensure all processes adhere to established controls and compliance requirements, including documentation and testing. Data Analysis and Reporting: Translate financial problems and business needs into moderately complex analyses and recommendations using specialized knowledge and data research capabilities. Develop standard and customized reports, ad hoc analyses, and data visualizations, requiring specialized financial, statistical, and quantitative knowledge. Project Support: Participate in projects, assisting the systems support group with design, programming, research, testing, and implementation aspects. Troubleshooting: Assist in troubleshooting and problem-solving related to production or issuance issues. Documentation and Procedures: Assist with developing departmental and divisional procedures, policies, and controls to maintain the accuracy and efficiency of processes and minimize the risk of incorrect production and issuance output. Communication: Provide updates to project logs, monthly budget forecasts, and contribute to monthly newsletters or operations reviews. Stakeholder Management - Lead Presentations, stakeholder connect, able to collaborate with multiple user groups for change communication, able to understand complex requirements and work with multiple groups to implement the same. Posting End Date 13 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-475687

About This Role Wells Fargo is seeking a Technology Program Analyst for 2026 campus program. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In This Role, You Will Perform a variety of job assignments to develop key skills and gain a working knowledge of the organization Attend classroom training, self-study assignments, workshops, networking, and other events Participate in or provide support for low complexity initiatives within functional area Review basic or tactical issues, policies or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of the function, policies, procedures, and compliance requirements Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable Required Qualifications: 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 12 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-477302-1

About This Role Wells Fargo is seeking a Lead Commercial Loan Servicing Representative In This Role, You Will Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects Research, respond to and resolve complex inquiries Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit Support loan trading and assignments Prioritize work and provide day to day work leadership and mentorship to the support team Lead or contribute to customer issue resolutions that require coordination amongst various teams Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Flexible with Shifts. Should be ready to operate in US hours. Required Qualifications: 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 6+ Years of LIQ experience in commercial Lending, should have experience of Servicing in Syndication (Agented & Member) & Bilateral, should be ready to operate in US working hours. Job Expectations: Should have VBA Macro building skills and experience on building macros, should have good excel & SharePoint skills Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-472988

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role This operational leader role will set direction for multiple teams in Asia and based in the HCC – including but not limited to GSD, GWS and GTOC in the HCC. The role will have a strong operational focus on delivered globally aligned and standardized services across our support, crisis and operational excellence teams. The role will also lead HCC cross-collaboration across multiple IT Ops teams and partner closely with DTC & GCO leadership in Asia/HCC to build robust stakeholder partnerships. Your Role Accountabilities OPERATIONS/PROJECT MANAGEMENT Plan & manage work responsibilities multiple IT Ops team including GSD, GWS and GTOC teams in Asia, with existing operations team in the region. Assist in creating, applying, and upholding Service Management policies and procedures to align with the rest of the organization. Help set the strategy for managing responsibly & effectively multiple teams in the region, training strategy and work with international peers to drive a consistent process. Help set direction for global team with management of local vendors to ensure the delivery of IT services that are cost effective and of the highest quality. Fiscal efficiency - Support budget planning, track expenses to align with the organization fiscal goals. Work with Key business LT stakeholders to understand the business requirement and align the IT support requirement as per the need. Support the AI-first strategy for support – including wide-scale adoption of the Now-Assist tool and improving our self-heal/self-service customer focus by proactive problem management, partnership with Infra teams to reduce repetitive incidents and improvement knowledge management readiness for the customers. Manage the team’s regular work performance, reviews, performance improvement plans. Responsible to ensure a seamless onboarding and offboarding experience for employees across Americas region. Build close partnership with the other IT Ops LT in HCC, including Service Now and Reporting, to further enhance overall tool usage, optimization, automation and reportings for the global teams and functions. Escalations – act as the in-time zone escalation leader for LT escalations and rally the teams in the region to resolve escalations/heightened requests. Ensure that GWS comprehends and adheres to all Global Information Content Security policies and procedures. Tooling - work closely with our internal app teams like ServiceNow, Zoom, O365 to ensure our teams are best and most efficiently using the tools at our disposal. Partner with respective (Service Now team) to improve CMDB repository and up-keep of team/data pipelines. Improve our reporting outcome for all-up MPO, in partnership with Service Now and Power Bi teams to deliver advanced level reports for multiple teams. Partner with other regional leads (for Asia and Europe) and help deliver a standardized, exceeding level support from GWS/GSD teams. STRATEGY Drive the operational excellence function for MPO, including reporting excellence, driving KPI & Metric based outcome measurement and streamlining incident and crisis management operations. Setup the Operational excellence global function and teams, build integration to measure, report and drive improvements across MPO functions. Business Relationship stewardship - collaborate with key LTs to understand needs and dependencies to better align business processes. Global Standardization - Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes. Ensure team is functioning as a global function using universal KPIs, dashboards and reports. Work closely with various cross function orgs to understand the change, draw strategy to cover the support for global users. Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs. Encourage a culture of innovation, teamwork, and ongoing education, with an emphasis on delivering high-quality customer service. Improve our employee review and goal management processes, in line with corporate guidelines and help develop a hi-po, performance-pay culture across all teams and regions. ANALYTICS Develop comprehensive performance analysis of business processes and review ways of improvement. Deliver all-up reporting for the teams, with clearly defined KPIs and Metrics to measure success and drive team, process and operational improvement pipeline, in partnership with other regional leads (Asia, Europe). Qualifications & Experiences 12+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus) Experience managing/leading crisis, incident and support (Service Desk/Desk side) teams at global corporations with exceeding focus on service delivery and improvements. 5+ years of People leadership, coaching and culture management in a multi-location setup. Superior analytical and problem-solving skills, including power Bi & Service now tools. Experience developing financial models in Excel AND facilitating business discussions. Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets. A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture. Excellent written and verbal communication. Superb relationship building skills. Work collaboratively w/small teams. Ability to handle multiple assignments concurrently. Not Required But Preferred Experience Educational qualification - master’s degree in computers. 10+ years of post-master’s degree experience in a related field (entertainment or entertainment) Incident & Crisis management leader Six Sigma and ITIL Certified Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.) Familiarity with streaming and similar products/services Experience working in a national or global company Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI) Comfortable in working in highly iterative and somewhat unstructured environment How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Elite service leaders don't scale with headcount—they scale with systems. While 60% of professional services organizations watch their margins erode under complexity, you've been building the playbook for what comes next: AI-native delivery that runs with the precision of product, not the bloat of billable hours. At IgniteTech, we're not interested in the traditional professional services model that traps Engineering in customer-specific work while delivery teams drown in firefighting. We're building a fundamentally different approach—lean, standardized, and technology-driven—where implementation success is measured in adoption velocity, not bodies deployed. As our VP of Client Services, you'll architect and operate a delivery engine that unlocks Engineering to build core product while your team owns enterprise adoption end-to-end. You'll create AI-first playbooks that transform implementation from a consulting exercise into a product-like experience with predictable outcomes. This isn't about managing a services P&L through brute force—it's about building durable systems that scale exponentially as we grow. What You Will Be Doing Customer Implementation Mastery – Own the full customer journey from scope to adoption, deploying standardized, AI-powered onboarding processes that deliver measurable time-to-value outcomes. Delivery System Architecture – Design, implement and continuously refine AI-native playbooks that transform implementation from an art to a science, with reusable modules and systematic execution. High-Performance Team Leadership – Build and develop a team of A-players through rigorous performance management, targeted coaching, and metrics-driven accountability frameworks. Strategic Escalation Management – Lead structured recovery workflows that not only resolve immediate customer issues but strengthen the underlying delivery system to prevent recurrence. What You Won’t Be Doing Managing Custom Development Projects – You won't be leading a team that builds one-off solutions or customer-specific features that derail Engineering from core product roadmaps. Traditional "Body Shop" Services – You won't be scaling delivery by simply adding headcount or billing more hours—your success metrics revolve around efficiency and leverage, not utilization rates. Reactive Account Management – You won't spend your days putting out fires or managing tactical customer relationships without addressing root causes and systemic improvements. Manual Process Execution – You won't be bogged down in implementation tasks that could be automated, standardized, or enhanced through AI-powered workflows. VP Of Client Services Key Responsibilities Build and lead an AI-powered professional services organization that delivers consistent, scalable implementations while maintaining engineering focus on core product development. Basic Requirements Proven track record leading professional services teams at B2B software companies, with demonstrable success in standardizing implementation methodologies Direct experience managing high-stakes customer escalations with a systematic approach to resolution and prevention Advanced proficiency with generative AI technologies and demonstrated success integrating LLMs and AI tools into service delivery workflows About IgniteTech World-class talent. 100% global remote. Ready to be a part of the top talent that IgniteTech has curated from thousands of applicants throughout the world? Come join us. Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote-work-from-anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast-paced and we’re always looking for energetic and enthusiastic team members. We’re an Affirmative Action and Equal Opportunity employer and we value the strength that diversity brings to our workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5652-IN-COUNTRY-VPofClientServ