20315 Escalation Jobs - Page 41

About This Role Wells Fargo is seeking a Operations Processor In This Role, You Will Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 26 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-468134

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programme's support. Job Description To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Conduct self in a professional manner and take responsibility for work and commitments. Flex approach to meet the changing needs of teams and clients. Identify and make suggestions for improvements when problems and/or opportunities arise. Learn about business needs are changing and consider the impact on services provided. Take action to stay current with new and evolving technology. Handle, manage and analyse data and information responsibly. Communicate with empathy and adapt communication style to meet the needs of the situation and audience. Anticipate the needs of others and take appropriate action. Embrace different points of view and welcome opposing and conflicting ideas. Uphold the firm's code of ethics and business conduct. Additional Job Description Preferred skills: MS office 365, Any graduate/ Postgraduate Minimum Years’ Experience Required 0 to4 Additional application instructions Experience in HRSS-preferred Location – Bangalore

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the TC Operations team you will serve as the first point of contact for employee concerns related to HR matters, facilitating communication and problem resolution. As an Associate, you will support senior staff by leveraging firm resources to build knowledge, while developing your skills in a fast-paced environment. This role offers a unique opportunity to enhance your professional growth through hands-on experience in a dynamic HR contact center, where your contributions directly impact employee satisfaction and operational effectiveness. Responsibilities Serve as the initial contact for employee inquiries regarding HR issues Utilize firm resources to enhance personal knowledge and skills Address employee concerns effectively through various communication channels Resolve issues on the first point of contact or direct to relevant experts Identify trends in employee requests to suggest process enhancements Provide guidance on self-service resources available to employees Maintain confidentiality while handling sensitive information Adapt to changing circumstances while managing multiple responsibilities What You Must Have High School Diploma 1 year of experience Oral and written proficiency in English required What Sets You Apart Bachelor's Degree Experience in employee coordination or HR roles Skilled in communication and Excel skills Demonstrating empathy and rapport-building abilities Adapting to rapidly changing environments Managing multiple tasks and deadlines effectively Utilizing relevant technology for HR solutions Maintaining performance metrics and managing service requests Fluency in French language

About This Role Wells Fargo is seeking a Senior Commercial Banking Portfolio Coordinator In This Role, You Will Review complex credit information of loans for companies and industries Provide support to the Commercial Banking Portfolio Management team and more experienced individuals in the credit approval process Perform complex credit investigations on companies and industries Utilize knowledge and interpretation of procedures to direct less experienced individuals Interact with immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 4+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-477523

About This Role Wells Fargo is seeking a Software Engineer In This Role, You Will Participate in low to moderately complex initiatives and projects associated with the technology domain, including installation, upgrades, and deployment efforts Identify opportunities for service quality and availability improvements within the technology domain environment Design, code, test, debug, and document for low to moderately complex projects and programs associated with technology domain, including upgrades and deployments Review and analyze technical assignments or challenges that are related to low to medium risk deliverables and that require research, evaluation, and selection of alternative technology domains Present recommendations for resolving issues or may escalate issues as needed to meet established service level agreements Exercise some independent judgment while also developing understanding of given technology domain in reference to security and compliance requirements Provide information to technology colleagues, internal partners, and stakeholders Required Qualifications: 2+ years of software engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Overall 4+ years of application development experience (full stack) 3+ years of experience in Java and Angular 2+ years of experience in developing RESTful APIs 1+ years of experience developing solutions to integrate with Apache Kafka or similar technology 1+ years of experience with client-side programming languages such as JavaScript 2+ years of experience in SQL Server or similar relational database(s) 1+ years of experience in test automation using tools such as Selenium or Microsoft Playwright 1+ years of Agile experience Ability to participate in design, development, and implementation of large-scale complex software applications Excellent verbal, written, and interpersonal communication skills Ability to work effectively, as well as independently, in a team environment Prior experience in GRC is a plus Prior experience or familiarity in data science is a plus Prior experience in prompt engineering is a plus Job Expectations: Full stack development using Java and Angular Contribute to automated testing using Playwright or Selenium Posting End Date: 17 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-478977

Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth The CTDO Data Analyst plays a crucial role in financial reporting, data integration, business intelligence, and dashboard creation within the Ryan Technology Organization (CTDO). Reporting to the CTDO Manager, this role is responsible for extracting data, generating reports, creating dashboards using advanced analytical tools like Power BI, Tableau, Alteryx and other business tools. In addition, the Analyst will manage the standardized purchasing process for the CTDO division. This entails entering and reviewing technology purchase requests via a SharePoint system, entering POs in the Workday system. This position also works with the Procurement department to manage contract paperwork through the Legal department and manages the IT purchasing function that runs through the IT Support Center. The CTDO Business Analyst will also create and manage the creation of annual blanket POs for regular services, quarterly review of blanket POs for required change orders, and backend research on invoices as requested by Accounts Payable and suppliers. They will also manage the process of moving services and POs to Ryan LLC from acquired companies as required. This position requires a strong analytical mindset, the ability to manage large datasets, and expertise in reporting tools and automation. The role will provide data-driven insights to support strategic decision-making and operational efficiency. The CTDO Data Analyst will play a pivotal role in supporting the CTDO Manager by delivering actionable insights, streamlining procurement processes, and enhancing reporting capabilities using cutting-edge analytical tools. The Ryan Technology Organization promotes an open-minded atmosphere of learning and growth and expects the same from our employees. We want to foster a positive and enthusiastic can-do attitude with our work. To be successful in this role, you must have a sense of where things are going and have experience using best of breed tools, technologies, and practices. This role is a formative one for the future of the CTDO division within Ryan, LLC and will be best filled by one hungry to have a significant impact. People Duties and responsibilities aligned with Ryan Key Results: Creates a positive work atmosphere by fostering productive interactions with leadership, team members, and suppliers. Develops and maintains process documentation, ensuring knowledge management. Conducts training on new processes and tools, including Power BI and data visualization best practices. Supports cross-training initiatives within the team. Proactively communicates with internal teams, end users, and suppliers to streamline operations. Client Works closely with the CTDO Manager to provide insights through data analysis and reporting. Manages procurement activities, ensuring seamless purchase request processing and supplier coordination. Ensures data accuracy and integrity for all reporting and business intelligence activities. Value Extracts and integrates data from various sources to support reporting and analytics. Develops, maintains, and automates dashboards using Power BI for financial performance tracking, cost management, and procurement insights. Supports data integration efforts using Alteryx and other automation tools to ensure seamless flow of financial and operational data across systems. Manages the standardized purchasing process, including technology purchase requests, PO creation, and supplier coordination. Provides real-time reporting and business intelligence solutions to support strategic decision-making. Oversees the creation and management of annual blanket POs, quarterly reviews, and invoice reconciliations. Serves as a key escalation point for procurement-related issues. Ensures compliance with financial policies and procedures, including budget adherence and forecasting accuracy. Supports automation initiatives and process enhancements to improve efficiency and data accuracy. Performs other duties as assigned. Education Bachelor’s degree and a minimum of 4 years of industry experience as a business or financial analyst in the technology and/or consulting services industry, with a progressive record of successful delivery of results and process improvement. Degree in Business/Accounting preferred. Public company experience a plus. Demonstrated success with managing employees in other geo locations desired. Additional Experience Demonstrates leadership engagement and influencing skills Demonstrates ability to work on cross-functional projects and tasks with tight deadlines Ability to coordinate teams to quickly identify variances, budget requirements, and spend trends to support accurate planning and reporting Ability to juggle multiple projects and tasks and successfully prioritize to deliver timely results in the face of competing business interests Strong drive for results and continuous improvement Outstanding organizational, communication, and people skills Detail-oriented and highly organized Excellent written and verbal communication skills Customer service and solution oriented Proven ability to work both independently and collaboratively with colleagues at all levels Analytical and critical thinking skills Key Skills Expertise in Power BI and other reporting tools for dashboard creation and data visualization. Strong analytical skills with experience in data extraction, automation, and financial analysis. Proficiency in Workday, SharePoint, and procurement processes. Experience in business intelligence, data integration, and automation solutions. Ability to work independently and take ownership of reporting and procurement operations. Excellent communication and stakeholder management skills. Certificates And Licenses Certification on Analytical tools and AI Technology. Work Environment Standard indoor working environment. Occasional extended periods of sitting while working at computer. Position requires regular interaction with employees at all levels of the firm as well as interaction with external suppliers and clients, as necessary. Must be able to lift, carry, push, or pull up to 30 lbs. Independent travel requirement: up to 10%. Equal Opportunity Employer: disability/veteran

The individual will assume the lead role in the delivery of facilities management (FM) services to Expedia in India. He / she will be the single point of contact for Expedia and will be responsible for: Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of Expedia in India. Achieving Expedia’s regional outsourcing objectives of service quality, cost savings, consistency, and risk management. Client and Account Management Be the single point of contact for Jones Lang LaSalle’s service delivery and as the escalation point in India Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle in India Manage relationships with key stakeholders in Expedia’s organization in Bangalore, Mumbai, Gurgaon, and organize regular business review with them Develop and implement, together with the Regional Account Director, a business plan which meet Expedia’s outsourcing and Jones Lang LaSalle’s objectives for the account in India. Contract Management Ensure the adherence to the contract. Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted. Implement and manage the change control process. Manage the governance process for the account in India Financial Management Assist Expedia with the development of the property budgets and forecasts in accordance with the financial timetable. Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets (JLL plan) Meet the agreed growth targets for the account. Look for opportunities to cross-sell services. Responsible for collection of fees from client and tracking of outstanding payments. Operations Be responsible for the direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc. Actively manage the professional development of all direct reports. Prepare and implement a Succession Plan for the account. Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems. Develop and implement standard operating procedures and processes for the account. Develop, implement and manage all regional initiatives and programs for the account. Drive client specific initiatives such as savings targets, benchmarking and best practices. Source, transfer and implement best practices to the account. Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices. Establish consistency in the monthly reporting in each country. Take part in the development of the regional reporting to the satisfaction of Expedia.

🚨 We’re Hiring | Team Leader – Customer Renewals Associate (US Process) | Chennai 🚨 Take the next big step in your renewals journey with IRIS KPO Resourcing (I) Pvt Ltd! 📍 Location: IRIS KPO Resourcing, Pottipati Plaza, 5th Floor, Nungambakkam High Road, Chennai – 600034 Shift Timings : US Shift 6.30 PM to 3.30 AM Role Overview: We’re looking for an experienced professional to lead our Customer Renewals Associate. You will be responsible for driving performance, ensuring timely renewals, delivering top-notch customer service, and supporting team growth and development. Key Responsibilities: 🔹 Lead and motivate the Customer Renewals team to achieve performance targets 🔹 Ensure smooth handling of customer queries, quotations, and renewals 🔹 Monitor SLAs, workflow, and quality standards 🔹 Drive revenue growth through effective account management 🔹 Act as a point of escalation for complex customer issues 🔹 Collaborate with internal teams to streamline processes and enhance customer experience 🔹 Maintain strong product knowledge and a solid understanding of Accounting, CPA, and Payroll/HCM business models What We’re Looking For: ✅ Prior experience in handling Renewals process with leadership responsibilities ✅ Strong people management and communication skills ✅ Willing to work in US Shift 6.30 PM to 3.30 AM ✅ Any graduate with relevant team handling experience ✅ Must be open to working from our Chennai office (Nungambakkam) ✅ One-way drop facility provided for female employees ✅ 5-day work week (Monday to Friday) If interested, Please share your resumes to siva.arun.m@iris.co.uk

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job Description Additional Responsibilities: Ensure that technical solutions are effectively delivered, aligned to the CFT technical strategy and deliver value to our business partners. Introduce programme management rigour and discipline across all providers. Be able to articulate complex problems, risks and solutions to key stakeholders. Day to day management of a virtual delivery team which may consist of onshore and offshore resources. Reaching out when needed to resolve issues up to and including Director level. Provision of regular reports to senior management on the progress and issues affecting releases. Manage the smooth transition from the project delivery team into BAU. Shows strength in negotiation both internally and externally to ensure successful resolution of issues prior to escalation. Ability to independently drive change within the team that will improve the overall efficiency and throughput. Focus on driving solutions rather than highlighting problems, working collaboratively across teams. Knowledge, Skills, Experience & Educational Qualification Cloud Platforms: Solid understanding of cloud platforms, especially Azure, and their related services. Technical background : Experience in technology and software engineering practices, with the ability to guide and influence technical decisions and implement effective delivery practices. Collaboration: Ability to work closely with engineers for efficient delivery and analysis. Data Management: Proficiency in data projects and concepts, including data governance, data quality, data integration, and data lifecycle management. Project Management: Proficiency in project management methodologies such as Agile, Scrum, and Waterfall, along with related tools. Team Leadership: Experience in building and leading geographically distributed teams, defining the appropriate target operating model. Performance Management: Proven leadership in hiring, mentoring, and managing teams, providing strategic direction, and setting goals aligned with the organization's data strategy Complex Project Management: Demonstrated ability to prioritize and manage multiple complex projects from initiation to delivery and transition to support. Partner with the business lead, programme managers and technical resources to deliver key milestones in a complex environment Knowledge & Skills (Additional) : Develop and manage plans for projects in own area over the short/medium term Able to explain concepts to a variety of audiences and to ensure that the meaning is understood. Expert knowledge on the IT industry and emerging trends particularly with a focus on enabling world class business solutions. Experience: 12-15 years of experience with 5+ years as a Project Manager Experience with Agile development (Scrum/Kanban) is must Experience with task tracking systems like Jira, Azure DevOps is must Should have worked on Data delivery projects Project Plans, Implementation of SDLC etc Educational Qualification: Bachelor’s or master’s degree in IT Project Management Professional (PMP) / PRINCE II certification is a plus Azure Data platform certifications is a plus We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Company Description Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others. Job Description We are seeking a professional and vigilant Security Officer to join our team in Mumbai, India. The ideal candidate will be responsible for maintaining a safe and secure environment for our employees, visitors, and assets. Patrol designated areas to prevent and detect signs of intrusion and ensure security of doors, windows, and gates Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Respond to alarms and investigate disturbances Write detailed incident reports and maintain daily activity logs Operate and monitor surveillance cameras and other security equipment Perform access control and conduct security screening of personnel and vehicles as required Escort or drive motor vehicles to transport individuals to specified locations and provide personal protection Collaborate with local law enforcement agencies when necessary Adhere to company policies and procedures for health, safety, and environment Qualifications High school diploma or equivalent Valid security guard license Minimum 2-3 years of experience in security or law enforcement First Aid and CPR certification Excellent physical fitness and stamina Proficiency in surveillance and monitoring techniques Strong knowledge of emergency response procedures Exceptional communication and interpersonal skills Proven ability in conflict resolution and de-escalation techniques Competent in report writing and basic computer skills Knowledge of local laws and regulations related to security operations Familiarity with security protocols and industry best practices Ability to remain calm and make sound decisions under pressure Willingness to work flexible hours, including nights, weekends, and holidays Fluency in English and Hindi; knowledge of other local languages is a plus

Purpose of the Role This role will be part of the business development team, responsible for leading customer opportunities, developing a deep understanding of their business and technical needs, and conveying their strategies, roadmaps, and solutions to Agratas teams. Client Relationship Management : Serve as the primary liaison for assigned key accounts. Build and maintain strong, long-term relationships with stakeholders at OEMs. Cross-Functional Collaboration: Coordinate with internal teams including Product Development, Supply Chain, Engineering, and Quality. Market & Customer Insights: Track industry trends, competitor activities, and evolving customer needs.Provide actionable insights to influence product development and strategic planning Key Responsibility Areas Establish an account management framework that defines the way we engage with customers commercially incorporating contracts, pricing, T&Cs, product warranties. Creation of commercial contracts to underpin the product requirement and deliverables.Work with the Programme Management team to develop cross functional products and implementation plan. Lead customer opportunities to develop a good understanding of their business and technical requirements and articulate their strategies, roadmaps and solutions to Agratas teams. Develop close working relationships with key internal and client stakeholders, becoming a trusted advisor to customers. Working with R&D and Strategy teams to identify ideas for revenue generation and converting those ideas into leads, leads into opportunities to support Business Development head in building the pipeline. Support stakeholders in relation to internal reporting, opportunity management, new capability building. Working collaboratively with Operations, Programme Managers & Partners to ensure seamless delivery execution. Be the customer’s point of escalation for ad-hoc issues that arise. Knowledge Generic Essential Excellent communication, interpersonal skills and self-confidence Previous experience of establishing relationships with existing as well as new customers and becoming their trusted advisor. Ability to articulate customer requirements to internal programme and technical product teams. Desired Experience of problem resolution using structured approaches Experience working with cross-functional teams, often in multiple locations globally. Credibility within the account management environment and ability to influence others Good knowledge of technical product constraints Qualifications/Certifications Prior experience in a similar role within the Automotive/Energy industry. Familiarity with project management tools and software 2 to 5 years of work experience.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? Wrike is seeking an experienced Senior Security Operations Center (SOC) Analyst to help safeguard our organization’s most valuable assets and data from emerging cyber threats, operating within a fast-paced 24/7 environment. More about your team: As a Senior SOC Analyst, you will play a key role in collaborating with our multidisciplinary security team, including Infrastructure Security Engineers, Security Engineers, Application Security Engineers, and Compliance specialists. You'll be joining a group of passionate, approachable experts driven by continuous improvement and a collective commitment to keeping our organization secure. Key Responsibilities: Lead the monitoring, analysis, and triage of complex security alerts and events, providing expert guidance to junior team members Assess risk and impact of potential incidents, recommending and overseeing appropriate remediation actions Employ a broad range of advanced security tools and technologies to proactively detect and investigate sophisticated cyber threats Collaborate with and mentor other teams, including incident responders, to ensure timely and accurate escalation and resolution of high-priority cases Oversee documentation and reporting of security incidents, ensuring accuracy, clarity, and timely delivery to relevant stakeholders Drive the ongoing development and enhancement of security monitoring and detection capabilities, introducing best practices and automation where appropriate Stay ahead of the latest security trends, emerging vulnerabilities, and best practices, sharing knowledge and recommendations within the team and across the organization You will achieve your best if you have: Over 5 years of experience in a Security Operations Center (SOC) or similar security-focused role in a software product company Deep understanding of network fundamentals and a wide range of security threats Exceptional analytical and problem-solving skills, with the ability to think critically under pressure Outstanding communication skills, both written and verbal, with the ability to convey complex concepts to technical and non-technical audiences You will stand out with: Hands-on experience with leading security information event management (SIEM) and extended detection and response (XDR) platforms (e.g., Rapid7, Splunk, Wazuh, Microsoft Defender for Endpoint, Crowdstrike) Relevant industry certifications (e.g., CISSP, GCIA, GCIH, CEH) or demonstrable advanced expertise Strong experience in log analysis, event correlation, and incident response Perks of working with Wrike: 10 days of National and Festival Holidays per year (eight fixed, two flexible) 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Company Description SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. Job Description What you will do Incident Management: Receive and log incident reports from internal and external customers. Analyze and resolve technical issues promptly and efficiently. Escalation Management Escalate incidents as necessary, ensuring timely resolution. Support Incident Management team for managing/driving Out of hours incidents. Customer Support: Provide excellent customer service, establishing rapport with users and stakeholders. Keep customers informed of incident progress and resolution timelines. Demonstrate effective communication skills, both written and verbal. Technical Expertise: Utilize hands-on experience with ITSM tools for incident tracking and resolution. Manipulate and analyze data to identify trends and patterns. Collaborate with technical teams to troubleshoot and resolve complex issues. Documentation: Prepare clear and concise documentation for incident reports and resolutions. Create user-friendly guides and knowledge base articles. :Communication and Collaboration Communicate technical concepts in user-friendly language. Collaborate with cross-functional teams to address and resolve technical issues. Participate in team meetings and contribute to continuous improvement initiatives. Process Management: Follow established processes and procedures for incident resolution. Identify opportunities for process improvement and suggest enhancements. Customer Relationship Management: Build and maintain strong customer relationships. Proactively identify and address customer needs and concerns. Organizational Skills: Prioritize and manage multiple requests in a fast-paced environment. Pay strong attention to detail in all aspects of work. Flexibility and Shift Work: Willingness to work in a flexible schedule, including shifts. Ability to adapt to changing work patterns and demands. Self-Motivation: Work independently with minimal supervision. Demonstrate a proactive and results-oriented approach. Minimum Qualifications 2-4 years of experience as a Service Desk Analyst ITIL V3/V4 certification Flexible to work in 24x7 environment Excellent communication skills (written & verbal) Hands-on experience with ITSM tools Strong attention to detail Excellent Microsoft Office 365(Excel, Power Point, etc) Power Automate and Power BI skills Event and Alerts Management Data manipulation and analytical skills Preferred Qualification Ability to work without daily management supervision Team player with a positive 'can-do' attitude Strong organizational skills and ability to prioritize Willingness to work in a flexible work pattern and shifts Self-motivated with a commitment to achieving results. Additional Information Flexible to work in a 24x7 environment Dedicated UK Business hours shift Secondary Location: Noida Campus At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Location Name: Roorkee Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Job title: Master Data Operator - Customer Location: Hyderabad Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide. At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at www.opella.com. Main Responsibilities The GBS mission is to contribute to CHC simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management, among others). GBS aims to deliver efficiency by leveraging best in class methodologies and strategically contributing to CHC simplification, while driving mindset and cultural changes. The Purpose Of This Role Is To Perform the maintenance of Material Master Data in CHC. Ensure the master data maintenance process results in the highest level of master data quality. Ensure the Service Level Agreement (SLA) on master data maintenance is met on regular basis. Identify and involve in continuous process improvement in the master data maintenance. Resolve master data quality with SLA. Perform the Restricted Party Screening (RPS) activities to mitigate risk and due diligence. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. The following details activities will be the main activities of the role: Master Data Maintenance Maintain the master data with the highest level of master data quality as defined by the Master Data Governance team. Maintain the master data within the agreed SLA with the relevant stakeholders. Participate in regular review with the Master Data Governance team on the master data quality and involve in continuous process improvement opportunity. Maintain the SOP’s and keep them up to date. Perform annual blocking of inactive master data diligently. Participate in the internal audit on master data related topic. Restricted Party Screening Perform the RPS activities actively and review the positive alerts within the day and resolve them (if needed) within the SLA. Maintain the RPS sanction list and keep it up to date. Maintain the Commodity Codes for the Material Master Data in the RPS solution on a timely manner. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. About You Experience: At least 2 years of Master Data Operations experience in Customer Master Data is a must. Technical skills: MDG, Material Master Education: Bachelor’s degree in business administration, Computer Science, Data Science, Information Science, Economics, Accounting, Engineering or related field is preferred. Working knowledge of MDG and SAP is a must. Experience in master data maintenance is a must. Experience in restricted party screening is preferred. Experience in collaboration with peers and partners across organizations. Problem-solving and hands on skills (investigate requests / problems and recommend solutions to ensure completion of activities within SLA). Willingness to learn about multiple disciplines. Ability to work with teams globally. Take extra initiative on the floor. Fluency in English is a must. 5 days working Job type: Full time Flexibility to work in shifts Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things All In Together: We keep each other honest and have each other's backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Location Name: Purulia Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Location Name: Malda Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Location Name: Dhanbad Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Location Name: Balasore Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Role Description Role Proficiency: A Voice Lead Able to take customer support calls effectively and efficiently resolve the issue handle escalated calls perform call quality monitoring and reporting and coach team towards meeting SLAs.rnA Data Lead Able to process complex transactions resolve queries from team and clarify complex scenarios while ensuring that quality of output and accuracy of information is maintained in alignment with SLAs. Outcomes With the right coaching and supervision a lead will be able to do the following: Service Level Agreement (SLAs) specified by the Client in terms of quality productivity and schedule should be managed to ensure 100% adherence for self as well as team. Voice: Monitor (live and remote) cases and give effective feedback to close transactions. Data: Perform QC and QA to ensure process and output quality giving feedback to associates to ensure smooth functioning Manage and maintain process updates and clarification trackers for effective reporting and tracking of transactions. Address any problems with the supervisor/QA to ensure maximum productivity and efficiency. Closely monitor day to day operations of self and team to ensure utilization and minimize errors. Review automation ideas from the team to increase and improve operational efficiency; use solutioning mindset to innovate new ideas for the same. Measures Of Outcomes 100% Adherence to quality standards process and SLA’s Number of issues fixed/tasks completed Number of non-compliance issues with respect to SOP Zero/No Client Escalations % of QC and QA scores RCA and Corrective Action Plans Daily/weekly performance reporting Number of high-quality RCA and QA output Mentors A band associates. Production Outputs Expected: Take calls (voice) or process complex transactions (data) Quality Perform quality control of transactions processed by associates SME Role Clarify questions on processes guidelines etc to associates as required Reporting Create reports on specific SLAs/performance measures/KPIs. Track records daily weekly and monthly to ensure efficient and error free reporting to clients. Management Set clear team goals and delegating tasks setting deadlines for internal teams. By means of RCA huddles training needs analysis and corrective action plans; ensure improvement of quality scores. Recognize high performance and reward accomplishments. Motivate team members on a continuous basis to maintain the morale and effectiveness of the team. Take steps to improve performance based on coaching Training Discover training needs and provide coaching to the teams. Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one on one mentorship for new joiners. Provide coaching training and guidance to new team members to engage and build productivity of team. Issue Resolution Listen to team members’ feedback and resolve any issues or conflicts. Work closely with team members to solve customer problems. Understand agent's problems and weaknesses and address Identifies analyses and solves the incidents/transactions. Perform resolution exercises and quality calibration with clients and ensure 100% participation. Adherence Aware of any clients process product and updates and ensure 100% compliance towards the same. Adhere to release management process. Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Escalation Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Monitoring Monitors progress of requests for support and ensures users and other interested parties are kept informed. Manage Knowledge Consume project related documents share point libraries and client universities. Mentor Mentoring and providing guidance to peers and junior associates. Assist new team members in understanding the customer environment Communication Provide status update to the respective stakeholders and within the team Collaboration Collaborate with different towers of delivery for quick resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of errors. Skill Examples Customer Focus: Focus on providing a prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure team follows SOPs and does not make unintentional errors Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Analysis and Decision Making: Makes systematic and rational judgments based on information and relevant assumptions. Makes rule based and discretionary decisions Team coaching on errors: Provide feedback on QA errors perform root cause analysis and create corrective action plans. Excellent communication and leadership skills. Organizational and time management skills. Ability to follow SOP documents and escalate the s within the defined SLA. Willingness and ability to learn new skills domain knowledge etc. Team Leader/Sr. Domain Expert/Training Lead/QA Lead/MIS Lead/Process Excellence Lead Supervisors Domain Experts Six Sigma - Green Belt Knowledge Examples Familiar with Windows Operating Systems MS Office English comprehension – Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Expertise in process knowledge and guidelines Expertise with work allocation and intake functions Expertise in MS Excel Expertise in quality control processes including pare to analysis and root cause analysis Excellent understanding of customer infrastructure ability to co-relate failures Experience level – 5 to 9 years Additional Comments Team leader Post trade As a Team Leader, you will manage complex corporate actions, collaborate with various departments, such as Investment, Compliance, Tax, and Accounting, and work closely with external stakeholders and counterparties. This role requires you to thrive in a fast-paced environment while adhering to tight deadlines and continuously learning new technologies to improve processes. Additionally, you will guide the development and performance of the Analysts on your team, ensuring a high level of operational efficiency. ________________________________________ Task and activities: Scrutinize and identify new event sources from multiple custodians and data vendors. Create and manage composite corporate action records within the system, aligning options across custodians. Review and approve corporate action records created by team members. Ensure corporate action event details are communicated to the investment team within agreed timelines. Manage authorized Fund Manager decisions for elective corporate actions. Reconcile holdings between custodians and internal systems, resolving discrepancies or escalating issues as needed. Prepare, authorize, and release instructions to custodians in a timely and accurate manner. Review and confirm instructions created by team members before sending them to custodians. Ensure successful transmission of instructions and confirmation of receipt for non-default instructions. Accurately book stock and cash entitlements for corporate actions. Monitor and manage compliance s during the lifecycle of corporate actions. Ensure all processes are checked and authorized in compliance with established procedures and controls. Maintain proper documentation for all corporate actions, ensuring timely event closure. Oversee and resolve queries received through corporate action mailboxes, ensuring team members take ownership and respond promptly. Proactively escalate potential issues before they become significant risks. Investigate and resolve stock and cash breaks related to corporate action bookings. Ensure all critical daily tasks are completed, signed off, and accurately reported. Assist the manager in performance appraisals and policy enforcement. Develop team members to meet both team and business objectives. Provide training on specialist product knowledge and contribute to department and company-wide initiatives. Ensure any identified issues are disclosed fully and in a timely manner, with full documentation on the same day. ________________________________________ Asset Classes Managed: Equities Bonds Unit Trusts CFDs Leveraged Loans Private Assets ________________________________________ Required and preferred skills: At least 7+ years of professional experience in corporate actions, including both mandatory and voluntary actions, within a Custodian or Asset Manager setting. This includes managing events such as dividends, stock splits, rights issues, mergers and acquisitions, spin-offs, tender offers, share buybacks, and liquidations. Strong technical proficiency in handling end-to-end corporate actions and understanding the associated risks and market implications. Ideally, a broader experience in Banking or Asset Management, with a comprehensive understanding of the asset lifecycle. Experience processing corporate actions and income, particularly on platforms like Aladdin, is preferred. Proven ability to independently execute processes, take ownership of outcomes, and challenge existing procedures to drive continuous improvement. Strong numerical and analytical skills, including the ability to conduct root cause analysis. Deep awareness of the risks inherent in corporate actions and a proactive approach to mitigating those risks. Excellent time management and prioritization skills, with the ability to manage multiple tasks under tight deadlines. Outstanding communication skills and the ability to build strong working relationships across departments and with external parties. Experience working with asset classes such as Equities, Bonds, Unit Trusts, and CFDs is essential; experience with Private Assets and Leveraged Loans is a plus. Relevant asset management qualifications, such as the Investment Operations Certificate (IOC), CFA Institute Investment Foundations, or similar certifications, are desirable. Strong leadership and team development skills, with the ability to coach and mentor team members. Proactive problem-solving skills, with a strong focus on operational risk management. Open to feedback and committed to personal and team development, constantly seeking opportunities for improvement. Ability to adapt to change and foster an innovative culture within the team. Skills Leadership Development,Trade Lifecycle,Trade Management

Job Description Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance. International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services. Role Purpose To assist the Branch Manager in driving the Bank ROP requirements by maintaining high level of service standards and internal control requirements. Work jointly with the Branch Manager to ensure achievement of the business objectives from sales as well as service point of view. Assist in creating and maintaining the Branch environment where the team maximises performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group. To work closely with various teams – sales, service & teller, in order to achieve a high level of customer satisfaction together with operational efficiency. Principal Accountabilities: Key activities and decision-making areas Impact on the Business / Function Assist the Branch Manager in driving ROP targets for the branch and related activities Act as a Branch Manager in the Branch Manager’s absence Help the BM in Delivering the branch performance measures and plan (as defined by RBWM) Contributes to improving productivity in the branch Contributes to area/ branch profitability Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration. Plan a long terms strategy for customers. Retention by differentiating our service proposition based on customer needs. Monitor daily branch activities and other internal information tools, using them to coach the team and achieve the business goals Customers / Stakeholders Ensure positive customer experience and manage complaints / escalations Lobby Management Coach the team to achieve business goals and effectively meet customer needs. Leadership & Teamwork Act as a guide to the AM – Customer Service and other teams on matters related to operations and service Help Manage & coach the Branch team to drive performance to grow sales, productivity, service quality and staff engagement Manage and drive the individual and collective performance of the Branch Establish mutual respect and trust in dealing with others Supports the line management, sales management and coaching of sales and service team. Support the recruitment of new members into the team, based on bank standard process Manage and drive the collective performance of the sales & service team. Accountable for branch’s appearance and its maintenance Achieve branch targets defined in the operating plan. Manage people where appropriate to meet customers’ needs. Operational Effectiveness & Control Independent control over Branch operations Maintain hygiene and service standards as prescribed by the Group Implement group policies and procedures Ensure satisfactory internal and external reviews Adherence to the highest standards of risk management, control and compliance. Deployment of all mandatory and global standards training. Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Must maintain an oversight on various operational aspects of the LoBP and ensure its adherence in spirit and as per the process laid in pouch and mail, monetary instruments, cash services and payment transparency line of Business Procedures Perform end-of-day reconciliation between the register and the physical pouch & mail items held in joint custody with ‘Designated Service Desk employee’. Ensure adequate due diligence is undertaken by the team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Ensure retention of various documents in line with the RBWM record keeping and retention requirements Major Challenges Service proposition is the key differentiator and the jobholder needs to ensure a positive customer experience on a consistent basis. The jobholder needs to manage the branch independently (when required) and should have experience of managing a team of people. The job holder will need high level of people management skills, since there are large branches with higher number of staff . The challenge is also to ensure that staff is motivated to perform at a high level on a consistent basis both from the sales and Service perspective. Role Context Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis. The jobholder needs to manage the branch independently (when required) and should be sensitive to managing teams and conflicts therein. DBM needs to manage the platform service stream, and ensure increase in customer service quality. The GCB 6 DBM would be part of Non-Flagship Branches Pan India where: The volume of transactions at Tellers, Service, Sales is smaller high compared to Flagship branches. Number of service and sales staff are much lesser compared to the Flagship branches. Branches which may or may not have Elite customers Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators. Role Dimensions Coverage & Management of all aspects of branch. Impact of sales processes and tools on productivity for all the branch staff. Delivery of KPI targets for the branch. Sales capacity planning, staffing, career progression and development plans for the branch staff. Requirements Qualifications - External Post Graduate (Masters) 5 to 10 years Knowledge of operational integrity required by the Group Holistic understanding of the Branch Sales and Operations Strong leadership, managerial, strategic planning organizational, decision-making, problem-solving, communications, Analytical, interpersonal, motivational, negotiation, project management, sales and team-building skills. Professional qualifications as appropriate to market Through Knowledge of Branch operations, various matrices and Processes of the bank Sound understanding of the company’s customer service requirements Team management experience. Skills in sales, financial planning and communication. Knowledge of bank and operating platforms. Industry and sector knowledge. Knowledge of sales and service techniques and models. Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Useful Link Link to Careers Site: Click HERE You’ll achieve more at HSBC. Issued by The Hongkong and Shanghai Banking Corporation Limited, India ====================================================================================================

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), Credit Administration and Post-Trade Client Services. Job Title Client Service Representative Date 2025 Department Client Management Operations ISPL Location: Chennai / Mumbai Business Line / Function CIB – Corporate and Institutional Banking Reports To (Direct) Head of Client Services ISPL Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team’s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products. Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship. Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services. The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds. Responsibilities Direct Responsibilities Manage Client Queries Ensure any request relating to the factsheet is answered in a timely manner, in accordance with the procedure. Help Clients navigate the Bank. Ensure escalation of any incident to Operations Client Relationship Managers (OCRMs) and local management Ensure quality of service is commensurate with clients’ importance for the bank. Tier‐1 client must be given very special attention. Ensure Operational efficiency Ensure Factsheets production and distribution daily. Create new factsheets according to business or clients’ needs by using internal IT tools (Crystal report, VBA). Maintain, enhance and develop relevant related operational policies and processes. Update or create procedures accordingly. Propose and / or sponsor improvements leading to productivity gains or to increased reliability/security. Ensure developments/improvements you are responsible for are properly done, within the timeframe formerly agreed, and communicated to the team. Build and maintain a close and healthy relationship with internal services/data providers. Share and disseminate the best practices among all Client Services teams. To be a reference in terms of automation and productivity gains Maintain internal network With the Sales dedicated to the client to get an accurate and updated understanding of the client need With Back and Middle Offices to ease problem solving through a partnership based relation Share and disseminate the common objective of global client satisfaction Achieve Client Satisfaction Advocate for client while upholding bank policy and industry regulation Develop Firm to Firm relationship across product disciplines and functions Build and maintain a close and healthy relationship with internal Sales and make sure to get a clear understanding of their clients’ needs. Adjust services accordingly, in accordance with the manager. Maintain a high standard of relationship Operational risk management Ensure a yearly review with legal to update disclaimers if necessary Ensure the quality and accuracy of any document sent to the client. Monitor potential risks such as legal, compliance and reputation More generally , always report to management identified potential risk Contributing Responsibilities Maintain and develop relationships with internal stakeholders (FO, Marketers) Contributes to develop of systems (bring ideas re. new functionality to improve the system) Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas Contribute to the development of colleagues through knowledge sharing on all aspects of the role. Be open minded and suggest ways to continually streamline and improve the process Competencies Experience in banking or relevant experience is a plus Knowledge of Global Markets, related products, and derivatives and processes is a plus Ability to work with MS Office (namely, Excel) At least 4-5 years experience in finance or banking related industry Technial Skills Office pack including Advanced Excel Access VBA, Power BI, SQL Strong appetite for IT systems Behavioural Skills Communication skill Organization skill Rigor and precision Results oriented Client oriented Specific Qualifications (if Required) Degree in Finance, Business; post-graduate degree in Business or Finance Fluent in English, written & verbal. History of achievement in previous roles Innovative, creative and pro-active Rigorous to ensure quality Strong interpersonal skills Client Oriented Excellent verbal, presentation and written communication skills Excellent analytical and problem solving skills Skills Referential Behavioural Skills: (Please select up to 4 skills) Organizational skills Communication skills - oral & written Client Focused Critical Thinking Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adopt a process Ability to understand, explain and support change. Choose an item. Choose an item. Education Level Bachelor Degree or Equivalent Experience Level Atleast 4 year

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description About the Role: Alation seeks a highly motivated and detail-oriented Customer Experience (CX) Operations Manager to play a critical role in transforming and optimizing our customer support function. Reporting directly to the Senior Manager of CX Operations, the successful candidate will collaborate with cross-functional teams to enhance CX processes, workflows, and tools. This position involves developing internal onboarding strategies and managing day-to-day CX operational tasks to ensure support programs and operations are robust, efficient, and scalable, ultimately empowering our Technical Support Engineers (TSEs) to deliver exceptional customer experiences. The ideal candidate is a proactive individual with a deep understanding of support processes and policies, a strong proficiency in Salesforce, and a demonstrated ability to manage and execute multiple projects concurrently. What You’ll Do Automation and Efficiency Enhancement: Identify, evaluate, and implement automation and data-driven solutions to streamline agent workflows, reduce manual effort, and improve resolution efficiency. Drive process automation initiatives, leveraging technologies such as AI-driven optimizations and workflow enhancements, to minimize repetitive tasks and maximize team productivity. Utilize and optimize technology to streamline CX-related workflows, including ticket routing, issue categorization, and agent response mechanisms. Analytics and Performance Monitoring: Monitor and analyze key performance metrics (KPIs) such as resolution time, escalated conversations, and feedback utilization rates to identify areas for continuous improvement. Analyze data and trends to proactively address challenges, prevent future incidents, and generate comprehensive reports and insights to inform decision-making. Develop and maintain clear, concise Salesforce and Jira reports and dashboards to track Support cases, escalation tickets, and other relevant operational data. Provide data-driven insights and recommendations to support strategic planning and operational enhancements. Project Management and Process Optimization: Evaluate, implement, and integrate new tools and technologies, including AI-driven support tools (e.g., workflow automation, smart ticketing), to optimize agent performance and the customer experience. Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency, compliance, and best practices across the Support team. Identify opportunities to optimize CX operational processes and policies to improve the TSE and customer experience, recommend solutions, and deliver them. Support change management initiatives related to CX operations, including communication, training, and implementation. Liaise with vendors (when applicable) to resolve issues related to work tools and software applications. Collaboration and Communication: Collaborate effectively with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to ensure customer feedback informs support strategy and broader business initiatives. Foster strong stakeholder relationships to drive operational improvements and ensure alignment across departments. Onboarding and Enablement: Develop, implement, and refine comprehensive CX onboarding programs to enhance technical knowledge, case management skills, and overall team effectiveness. Define performance goals and implement data-driven coaching strategies to improve team performance. Own the strategy and process for the support onboarding and continuous enablement program, ensuring ongoing training and development opportunities. Execute day-to-day onboarding activities and provide support to new team members. Day-to-Day Operations: Track and manage team meeting calendars and shift schedules. Coordinate meeting agendas and topics. Perform other operational tasks as required to support the CX team. What You Need 3+ years of experience in CS/CX operations, project management, or a related field. Solid understanding of support processes, policies, and onboarding best practices. Demonstrated experience managing projects from inception to delivery. Proficiency in Salesforce and other CX analytics tools. Excellent problem-solving and analytical skills, with the ability to analyze data, identify trends, and make recommendations. Strong communication and stakeholder management abilities. Ability to multitask and prioritize in a fast-paced environment. Highly motivated to learn new skills and adapt to evolving technologies. Preferred Qualifications Experience with automation tools and process improvement methodologies. Experience with data queries using simple SQL or other analytical tools. Certification in Project Management (PMP, Agile, Scrum) is a plus. A Big Plus If You Have Experience in AI-driven customer support solutions, such as automated triage and predictive analytics. Familiarity with machine learning models for customer support and AI-enhanced agent assist tools. Background in support operations within a SaaS or tech-driven organization. Experience in software integration in Salesforce. Jira Project Administration experience. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Role Description Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures Of Outcomes 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected Processing Data: Processing transactions assigned as per SOPs Handling Calls Voice Handle customer support calls resolve issues and complete after-call work Production Take calls (voice) or process complex transactions (data) Quality Perform quality control for transactions processed by associates if required Reporting Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage Knowledge Consume project related documents share point libraries and client universities Communication Share status update to the respective stakeholders and within the team Collaboration Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization’ s policies and business conduct. Skill Examples Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples Familiar with Windows Operating Systems MS Word MS Excel. English comprehension – Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level – 2 to 5 years Additional Comments Reconciliations Junior Analyst Shift time zone : APAC/EMEA Overview of Role/Principle Responsibilities: Working within the Reconciliations team in ensuring the integrity of custody and cash position data is maintained within our internal systems through our daily reconciliation processes. Ensure the complete reconciliation, investigation and allocation of all breaks are completed within set SLA’s and deadlines. The role holder will thrive in a fast-paced environment with an emphasis on meeting tight deadlines. A strong interest in learning and harnessing technology will help you with your role in the organisation. Key Responsibilities:  Accountable for allocated portfolios, proactive investigation and timely follow up of queries arising from internal stakeholders, clients, counterparties, custodians and administrators;  Perform custody transaction and position reconciliation against internal records;  Maintain ownership of daily cash and stock breaks by conducting investigation on differences, and monitoring through timely resolution with processing teams and custodians/administrators;  Perform outstanding OTC bilateral collateral and outstanding position reconciliation, outstanding fixed deposit positions, between internal and counterparty records and monitor through breaks resolution in a timely manner;  Validate and update internal records with relevant transactions, such as fees and income;  Work through high volumes, prioritise, and manage workload according to risk or deadlines;  Meet the needs of our business partners and internal clients; and Assist in the training of staff; and  Provide specialist product knowledge; contribute to department and Company initiatives and projects. Skills and Behaviours Required:  Will be required to undertake comprehensive training and development opportunities related to Operations.  Prior experience in reconciliations / investment accounting preferred;  Strong and proven investigations skills preferred (liaising with internal & external parties);  Familiar with equities, fixed income and derivative products desired; and  Proficient in basic software including MS Excel.  Wider experience in Asset Management and understanding of the end-to-end asset lifecycle;  Understanding of operational risks and control frameworks; and  Prior experience of Aladdin and Tri-Optima.  Good at analysing and solving problem with a strong handle on operational risk;  Effective in managing your own time with ability to prioritise tasks appropriately;  Open to feedback, receptive to change, challenges status quo and continually looks out for team and self-improvement opportunities;  Excellent communicator with strong interpersonal skills;  A strong team player able to develop and manage strong working relationships with global internal departments and external counterparties; and  Able to adapt to changes quickly and be an advocator of an innovative culture within the team. Discharge of responsibilities The role holder shall ensure that all their responsibilities are performed to the highest levels of integrity, quality and transparency and in a manner most likely to promote the success of the Company, taking into account the interests of key stakeholders including clients, employees, regulators, suppliers and society as a whole. In discharging their responsibilities the individual shall establish appropriate oversight and control structures for all areas under their control where needed. Skills Back Office Operations,Investment Management,Reconciliation

Description Amazon’s Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. We build software to find products not already sold on Amazon and algorithmically add them to the Amazon catalog. Our work involves building state-of-the-art Information Retrieval (IR) infrastructure, extracting structured-data from unstructured-content, automatic item classification, storage systems to hold the massive catalog and distributed systems of cloud-scale. We apply the state- of- the-art parallel processing and machine learning algorithms to evaluate millions of products every day and identify and prioritize new additions to Amazon’s catalog efficiently. If you are customer obsessed, driven, tenacious and analytical, you will have fun solving our business problems of unprecedented scale. Come join us in our journey to make everything - and yes, we do mean *everything* - that anyone wants to buy, available on Amazon! As a Senior Product Manager, your leading priority will be to design and evolve a scalable product/service offering to allow Amazon to a) add important selection, b) recruit and on-board vendors and sellers, and c) enrich amazon catalog to offer high quality detail pages for our customers. You will also work with teams across countries to drive adoption of Selection Monitoring products. We are looking for candidates with a background in understanding business/customer needs, translating them into feature requirements/process changes, and to drive execution of programs working with stakeholders across multiple marketplaces including Business, Operations, and Technology teams. You will also actively engage the technical teams to define and scope the necessary tools and workflows to be developed to support use cases to add and enrich selection. In addition, you will closely work with retail teams to leverage existing best practices, and drive selection addition. Finally you will target to offer process improvements that reduces friction in product selection creation, accelerate selection addition and enrichment across marketplaces worldwide. The ideal candidate will have excellent program management, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. In addition, the ability to work backwards and think about the programs and products from a customer perspective is crucial. You Must Be Able To Interact with Project Sponsors, Program and Product Managers, and multiple development teams to define and deliver complex cross-functional projects. Run in front of the software development team, helping define user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities. Build and maintain a complete project schedule, make it constantly visible to management and key stakeholders, and drive it through to completion. Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. Engage with [many] other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals. Identify, assess, track and mitigate issues and risks at multiple levels. Create, maintain and disseminate project information to stakeholders. Basic Qualifications 5+ years of product or program management, product marketing, business development or technology experience Experience with feature delivery and tradeoffs of a product Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience as a product manager or owner Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field Preferred Qualifications Experience in influencing senior leadership through data driven insights Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Tamil Nadu Job ID: A2993710