Join us as a "CBP Global Regulatory Governance" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. To be successful as a "CBP Global Regulatory Governance", you should have experience with: Lead a team that governs regulatory engagements for Technology & CSO, supporting leadership where necessary. Delivers against the agreed strategy for Technology and CSO regulatory, external audit and client engagement globally. Experience in managing Technology & Cyber Regulatory Engagements and external audits. Excellent knowledge of information technology risks, controls and risk remediation. Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings. Some Other Highly Valued Skills May Include Review of Audit findings, self-identified issues and breaches to align them with operational risk, regulatory requirements and Barclay’s Control Framework. Advising IT on pragmatic approaches to meeting regulatory mandated technology controls and risk reduction. Relevant professional certification such as CISA, CISSP, CISM, PMP, CRISC or equivalent. Desirable Skills/Preferred Qualifications Experience in playing a lead role in: Review of Audit findings, self-identified issues and breaches to align them with operational risk, regulatory requirements and Barclay’s Control Framework. Advising IT on pragmatic approaches to meeting regulatory mandated technology controls and risk reduction. Delivering of risk reduction and operational improvement projects. Managing diverse staff and stakeholders. Relevant professional certification such as CISA, CISSP, CISM, PMP, CRISC or equivalent.. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Location-Noida Purpose of the role To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk. Key Accountabilities Lead a team that governs regulatory engagements for Technology & CSO, supporting leadership where necessary Delivers against the agreed strategy for Technology and CSO regulatory, external audit and client engagement globally Advisory around developing the Tech & CSO response to all regulatory requests for information and meetings, providing governance and internal review/quality assurance Responsible for delivering position papers on regulatory policies and statements, identifying impact to Barclays Technology & CSO strategy Supports the conduct of gap assessments and high-level compliance assessments against regulatory standards and preferred governance frameworks. Acts as an escalation point for notification to the regulators of significant events within Barclays Develop an effective working relationship with the Regulatory Relations, Compliance and other key governance stakeholders Tracks progress of all activity associated with commitments made to regulators, ensuring there is a clear plan for delivery and escalating issues as needed Drive the Emerging and Heightened Risk Management Initiative, scan the horizon for external events such as Regulatory actions & penalties, regulatory changes/breaches and emerging threats. Carry out proactive risk assessment to analyse Barclays Controls environment & preparedness and recommend remediation for identified gaps Ensure appropriate security policies and controls are in place that will safeguard bank’s digital information and electronic systems. Promote awareness of applicable technology and security policies, standards and procedures Establish and maintain an effective risk culture Stakeholder Management and Leadership Experience in working with senior stakeholders across businesses & functions Ability to engage and influence key stakeholders related to the role both globally and within India and also strong relationship with key partners such as Control office, Compliance and CSO Excellent written and communication skills Ability to work in a highly matrix environment Decision-making and Problem Solving Coordinate & Manage priorities and organize work to competing and demanding deadlines Ability to develop a fact based point of view, raise issues and engage in a fact-based discussions and problem solving Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Person Specification Ability to manage multiple priorities and work effectively in a fast-paced, high volume, results driven environment Ability to rapidly assess a situation and identify, isolate and communicate problems and issues. Excellent communication skills (both oral/written) including ability to clearly communicate risks and control issues to technologists and non-technologists. Excellent analytical and methodical approach to respond to internal and external events related to Technology & Cyber, emerging threats, identified vulnerabilities, regulatory actions. Detail orientated with excellent time management skills Problem solving – ability to think unconventionally and find solutions to unstructured problems Ability to network and establish rapport with internal colleagues across global teams Strong interpersonal skills with an ability to communicate difficult or complex ideas clearly and constructively Collaborative, able to drive agreement across varying stakeholders Confident in negotiating and influencing colleagues or stakeholders Degree of independent thinking and decision-making authority, and ability to influence upwards Strong assertiveness skills and ability to challenge effectively at all the levels in the organization on the underlying risk management Being a global role, person must be adaptive and flexible to work across various time zones Essential Skills/Basic Qualifications Bachelor’s degree in Computer Science and equivalent work experience in relevant industry with strong background in risk management, technology and information security Experience in managing Technology & Cyber Regulatory Engagements and external audits Experience of a project environment, in particular planning, testing, and tracking against a plan Experience in leveraging IT risk frameworks such as COBIT5, COSO, NIST Excellent knowledge of information technology risks, controls and risk remediation Key Accountabilities Lead a team that governs regulatory engagements for Technology & CSO, supporting leadership where necessary Delivers against the agreed strategy for Technology and CSO regulatory, external audit and client engagement globally Advisory around developing the Tech & CSO response to all regulatory requests for information and meetings, providing governance and internal review/quality assurance Responsible for delivering position papers on regulatory policies and statements, identifying impact to Barclays Technology & CSO strategy Supports the conduct of gap assessments and high-level compliance assessments against regulatory standards and preferred governance frameworks. Acts as an escalation point for notification to the regulators of significant events within Barclays Develop an effective working relationship with the Regulatory Relations, Compliance and other key governance stakeholders Tracks progress of all activity associated with commitments made to regulators, ensuring there is a clear plan for delivery and escalating issues as needed Drive the Emerging and Heightened Risk Management Initiative, scan the horizon for external events such as Regulatory actions & penalties, regulatory changes/breaches and emerging threats. Carry out proactive risk assessment to analyse Barclays Controls environment & preparedness and recommend remediation for identified gaps Ensure appropriate security policies and controls are in place that will safeguard bank’s digital information and electronic systems. Promote awareness of applicable technology and security policies, standards and procedures Establish and maintain an effective risk culture Stakeholder Management and Leadership Experience in working with senior stakeholders across businesses & functions Ability to engage and influence key stakeholders related to the role both globally and within India and also strong relationship with key partners such as Control office, Compliance and CSO Excellent written and communication skills Ability to work in a highly matrix environment Decision-making and Problem Solving Coordinate & Manage priorities and organize work to competing and demanding deadlines Ability to develop a fact based point of view, raise issues and engage in a fact-based discussions and problem solving Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Person Specification Ability to manage multiple priorities and work effectively in a fast-paced, high volume, results driven environment Ability to rapidly assess a situation and identify, isolate and communicate problems and issues. Excellent communication skills (both oral/written) including ability to clearly communicate risks and control issues to technologists and non-technologists. Excellent analytical and methodical approach to respond to internal and external events related to Technology & Cyber, emerging threats, identified vulnerabilities, regulatory actions. Detail orientated with excellent time management skills Problem solving – ability to think unconventionally and find solutions to unstructured problems Ability to network and establish rapport with internal colleagues across global teams Strong interpersonal skills with an ability to communicate difficult or complex ideas clearly and constructively Collaborative, able to drive agreement across varying stakeholders Confident in negotiating and influencing colleagues or stakeholders Degree of independent thinking and decision-making authority, and ability to influence upwards Strong assertiveness skills and ability to challenge effectively at all the levels in the organization on the underlying risk management Being a global role, person must be adaptive and flexible to work across various time zones Essential Skills/Basic Qualifications Bachelor’s degree in Computer Science and equivalent work experience in relevant industry with strong background in risk management, technology and information security Experience in managing Technology & Cyber Regulatory Engagements and external audits Experience of a project environment, in particular planning, testing, and tracking against a plan Experience in leveraging IT risk frameworks such as COBIT5, COSO, NIST Excellent knowledge of information technology risks, controls and risk remediation All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Skill required: Procure to Pay - Invoice Processing Designation: Procure to Pay Operations Specialist Qualifications: Any Graduation Years of Experience: 7 - 11 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? s and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The person will be responsible / accountable for processing day to day Accounts Payable transactions for the client. The person shall ensure that all expense invoices are processed in a timely manner and that standards on quality and compliance are adhered to. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for? Others Fluent oral and written English Proficient in Microsoft Office Suite and SAP Strong verbal and oral communication & customer facing skills Positive approach in supporting customer & company needs Goal-orientated individual with strong time and task management Organized and methodical person with logical approach in addressing issues and strong analytical skills. Graduate of finance-related or business course Must have 5+ years work experience in Accounts Payable within a BPO or Shared Services industry Minimum experience – 3 years Supervisor experience related to Procure to Pay or equivalent fields. Working Conditions Moderate to no travel depending on project involvement Cyclical work shift including work hours at night Overtime and On-Call may be required Client holidays are observed instead of Philippine or local holidays Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Responsible for activities assigned by the Accounts Payable Manager Ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Ensures all statements are reconciled. Ensures that all invoices are paid according to company terms and time critical invoices are processed. Ensures all vendor accounts are set-up as required. Monitors statistics from processing and reviewing teams; ensure that productivity and quality targets are being achieved. Act as an escalation point for all AP related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again. Communication with the client to ensure that the AP department complies with the latest changes in the procedures. Develops good client relationships and good relations with the colleagues Ability to provide assistance to the staff Actively seeks opportunities for Continuous Improvement initiatives. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period Show more Show less

Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! " At BMC trust is not just a word - it's a way of life! " We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 2+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelor’s degree from any stream – Full Time You are comfortable with Periodic weekend work (will likely be required). BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,725,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 1,294,350 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 1,725,800 Max salary 2,157,250 Show more Show less

Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview The Business Information Security Officer (BISO) – India is responsible for managing the Gallagher Cyber Information Security (GCIS) program of works for the Indian region. This includes identifying, evaluating, and reporting on information security risks across all Gallagher divisions in India, in a manner that meets compliance and regulatory requirements, as well as aligning with the company's risk appetite. In addition to reporting on a regular basis to the UK - based EMEA BISO, this role will work closely with: IT Directors of India and Local CTO for Gallagher India and Gallagher Centre of Excellence The India Senior Business Leaders for IT and QA & Transition GCIS Colleagues globally who have global remits (application security, identity management etc) The India division’s ISMS manager in maintaining their ISO27001 certification GCIS Project Managers delivering both new and enhanced capabilities. This is a hybrid role, in office 2-3 days per week, and can be based out of either our Pune or Bangalore offices, with some travel between the two expected. How You'll Make An Impact Continue to develop and prioritise the information security strategy and roadmap for India that aligns with the GCIS security strategy. Monitor and manage security incidents, vulnerabilities, and threats that affect the various Indian divisions, and work with Gallagher’s global security teams to ensure effective response and remediation. Ensure compliance with applicable laws, regulations, and contractual requirements related to information security throughout India. Work with the Global SOC in the co-ordination and escalation of security incidents to the appropriate Indian authorities when appropriate. Develop and maintain relationships with key stakeholders across India, including business leaders, IT teams, and external partners to ensure effective communication and collaboration on information security matters. Conduct periodic security risk assessments and audits of information systems, networks, applications and suppliers in India to identify and mitigate potential security risks. Lead and coordinate the implementation of security policies, standards, and procedures in India. Ensure security awareness and training programs are in place and effective in India. Manage the security budget for India, ensuring efficient and effective use of resources. Represent India in the appropriate security governance forums and ensure alignment with the region security strategy. Brokerage clients will have time-sensitive due diligence security audits and questionnaires that will need to be managed and responded to. Business suppliers and IT supply chain vendors must be managed to ensure they do not introduce risk to Gallagher. Confidential participation in the Merger and Acquisition process with external companies, lawyers and security consultant About You Bachelor's degree in computer science, information systems, or a related field. A master's degree is preferred. At least 8-10 years of experience in information security, with a minimum of 5 years in a leadership role. Strong knowledge of security frameworks and standards such as ISO 27001, NIST, PCI-DSS, and GDPR. Demonstrated experience in the management of staff and small teams. Experience in managing security incidents and crises. Excellent communication and stakeholder management skills are required. Familiarity with security technologies such as firewalls, intrusion detection systems, and SIEMs. Knowledge of cloud security and Insurance practices is a plus. Relevant certifications such as CISSP, CISM, or CRISC are preferred. Lead auditor experience in ISO27001 is preferred. Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Show more Show less

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Learning and Instructional Development Senior Analyst is responsible for managing and processing access requests for functional Learning and Development (L&D) team members to the Learning platform, ensuring compliance with content creation policies and scalable support for Tool content creation. This role involves reviewing eligibility, provisioning access, and resolving cases in ticketing tool, while adhering to defined service level agreements (SLAs) and maintaining confidentiality of sensitive data. Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Education: Any graduate and above Work Experience: Minimum of 3-5 years of experience in learning and development operations, HR systems, or process-driven roles involving access management or learning content management & compliance. Prior experience with vendor-supported platforms (e.g., Salesforce, Learning Admin Tools) or Ticketing tools to raise access requests. Demonstrated ability to work in a fast-paced environment while meeting SLAs and maintaining high accuracy in data processing. Technical Proficiency: Strong familiarity with tools such as Salesforce, raising request access tools, and cloud-based document platforms for processing access requests and validating user information. Attention to Detail: Ability to accurately review and validate form submissions, employee profiles, and system inputs to ensure compliance and minimize errors. Process Adherence: Knowledge of SOP guidelines, including SLAs, business rules, and canned response usage, to maintain consistency and quality in task execution. Problem-Solving Skills: Capability to troubleshoot common issues, follow deviation protocols, and escalate concerns as per SOP guidelines. Communication Skills: Ability to use structured canned responses effectively and communicate case statuses clearly to employees. Confidentiality Awareness: Understanding of handling sensitive HR learning data and adhering to confidentiality protocols as outlined in the SOP. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Review Access Requests: Assess form submissions for learning portal access in salesforce, ensuring algorithmic eligibility checks are followed for functional L&D team members. Validate employee Information: Utilize internal tools to confirm employee details, ensuring only eligible employees are processed, rejecting requests from other employees or invalid profiles. Provision tool Access: Navigate Tool Request portal to provision access for validated requests, inputting accurate information, system roles, and business justifications as per form submissions. Resolve Cases: Close out cases in salesforce using appropriate canned responses, updating service level taxonomies, and communicating outcomes to employees (approved, rejected, or requiring more information). Adhere to SLAs and Business Rules: Meet contractual SLAs, performance expectations, and internal business rules to ensure timely and accurate processing of access requests. Handle Exceptions and Deviations: Identify and address deviations, such as existing access in access request tools, and follow escalation protocols when necessary. Maintain Confidentiality: Handle sensitive HR data in compliance with signed HR Sensitive Data policies, ensuring no unauthorized dissemination of confidential information. Collaborate with Stakeholders: Coordinate with internal teams as outlined in the SOP contacts section to address concerns or risks in processing. Any Graduation Show more Show less

About This Role Wells Fargo is seeking a Customer Resolution Representative. In This Role, You Will Support internal and external customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Required Qualifications: 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Excellent verbal, written, interpersonal communication skills. Prior experience into Financial / Investment Banking / Banking domain. Strong Microsoft Office Skills. Job Expectations: Shift Timings - Rotational night shifts (4:30 PM to 1:30 AM IST / 3:30 PM to 12:30 AM IST) as candidate needs to be flexible for different shifts based on business requirements. Any bachelor's degree Posting End Date: 26 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465279 Show more Show less

About This Role Wells Fargo is seeking a Senior Software Engineer. This role will play a pivotal role in our Lending transformation efforts, assists in small designs, hands on development, testing automation and collaborate with other seasoned engineers in the development of our new integration layer for Core Origination System including Microservices on springboot and connection streaming exposure on Kafka, Solace In This Role, You Will Lead moderately complex initiatives and deliverables within technical domain environments Contribute to large scale planning of strategies Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ Experience in development for our new integration layer for Core Origination System including Java Microservices on spring boot and connection streaming exposure on Kafka, Solace 3+ Experience with Agile development methodologies such as SCRUM 3+ Experience with commercial lending business Excellent organizational, verbal, and written communication skills 3+ Knowledge and experience with complex business system integrations 4+ Knowledge and experience object-oriented design patterns and development 3 + years of experience using tools like Jenkins/Harness, GitHub, Auto Rabit and testing automation tools (selenium or ACCELQ) 3 + Experience with core web technologies including HTML5, JavaScript and jQuery 3+ Experience with relational databases, or data modelling 3+ Experience with web services such as REST, SOAP, JSON, and XML Experience with Test Driven Development (TDD), Unit Testing, integration testing, API testing, Performance Testing, and Functional testing Certifications in Salesforce and nCino Posting End Date: 29 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-462292 Show more Show less

About This Role Wells Fargo is seeking a Senior Software Engineer in Technology as part of Commercial and Corporate & Investment Banking Technology. Learn more about the career areas and lines of business at wellsfargojobs.com . This role will play a pivotal role in our Lending transformation efforts, assists in small designs, hands on development, testing automation and collaborate with other seasoned engineers in the replatforming of our origination system In This Role, You Will Lead moderately complex initiatives and deliverables within technical domain environments Contribute to large scale planning of strategies Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, Desired Qualifications: 4 + years of experience with IICS cloud integration 3+ Experience in configuration and customization of IICS cloud integration and conversion of data on the platform 3+ Experience with Agile development methodologies such as SCRUM 3+ Experience with commercial lending business Excellent organizational, verbal, and written communication skills 4+ years of IICS cloud integration and conversion of data on the platform 3+ Knowledge and experience with complex business system integrations 4+ Knowledge and experience object-oriented design patterns and development 3 + years of experience using tools like Jenkins/Harness, GitHub, and testing automation tools (selenium or ACCELQ) 3 + Experience with core web technologies including HTML5, JavaScript and jQuery 3+ Experience with relational databases, or data modelling Experience with Test Driven Development (TDD), Unit Testing, integration testing, API testing, Performance Testing, and Functional testing Experience with automated testing will be added advantage Posting End Date 29 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-462295 Show more Show less

Desktop Investigation ﾷ Trigger identification through data at intimation/Referral stage ﾷ Social media searches ﾷ Cold calling using digital platforms ﾷ Identify key business people, link analysis Claim Investigation ﾷ Allocation of assigned claims to respective vendors with case relevant triggers ﾷ Follow up for IR and TAT management ﾷ Level 1 QC clearance & validate the submissions against shared triggers ﾷ Success in claim investigation based upon strong medical & legal evidences ﾷ Preparing reports based on findings and observations and guide / Gathering and Analyzing the facts and developing & creating evidence which stands in court of law ﾷ Report submission and coordination with claims team. Evidence Matrix Assurance ﾷ Ascertain evidence quality as per matrix ﾷ Validate each & every evidence with the case triggers ﾷ DMS of hardcopy maintenance Escalation Management ﾷ Document Complaince through Field Investigation of HVC ﾷ Further Requirement Complaince ﾷ OFR and CFR with Stake holders Data Management ﾷ MIS preparation and report reconciliation ﾷ Payment reconciliation with Vendors ﾷ Project tracking Vendor Management ﾷ Vendor Empanelment & Training & Development ﾷ Ensure the ethics and compliance during managing the external investigators and self- investigation of cases ﾷ Vendor Payment Reconciliation Show more Show less

About This Role Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 19 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465626 Show more Show less

About This Role Wells Fargo is seeking an Associate Fraud & Claims Operations Representative In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 18 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-464995 Show more Show less

About This Role Wells Fargo is seeking a Associate Fraud & Claims Operations Representative. In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 19 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465625 Show more Show less

About This Role Wells Fargo is seeking a Fraud & Claims Operations Representative. In This Role, You Will Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers Required Qualifications: 1+ year of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Must be able to attend full duration of required training period. Ability to work additional hours as needed Must work on-site at the location posted Must be flexible to work on weekends Must be flexible to work in multiple shifts Posting End Date: 26 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465318 Show more Show less

About This Role Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes. University degree in Business or related discipline 0 to 1 year experience in chargebacks or cards operations Knowledge in Debit and Credit cards Strong analytical skills Good communication skills Posting End Date: 29 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-466700 Show more Show less

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Role / Job Title Senior Manager Tower Oracle Experience 15 ~ 20 years Key Skills Oracle EBS R12 / Oracle Fusion Financials – GL, AP, AR, Cash Management, Fixed Assets, BPM Workflow and OTBI Reports Educational Qualification BE / B Tech / ME / M Tech / MBA Work Location India [Bangalore and Hyderabad] Job Description 15 ~ 20 year of experience of Oracle Fusion Cloud Applications Full lifecycle ERP Projects / Delivery Management experience Project Management experience in a consulting / IT Services environment Experience in Implementation, Rollouts and major experience in Managed Services Prior experience as Project Lead / Manager is must Lead a team of atleast 50+ Experience in leading Managed Services project Experience in Transition Management Strong Release Management skills to manage the release process Escalation & Leads Management at Client level Weekly/Monthly Client metrics reporting Should be able to understand and articulate business requirements and propose solutions after performing appropriate due diligence Solid understanding of Enterprise Structures and ability to guide the team where necessary High level knowledge of end-to-end integration of Financial Modules with other modules like Projects, Procurement / Order Management and HCM Deliver and track the delivery of issue resolutions to meet the SLA’s and KPI’s Strong communication, presentation, analytical and problem-solving skills Strong people and team management experience Coach team members on cultural, technical and professional expectations of the Client. Coach others, recognize their strengths, and encourage them to take ownership of their personal development Good experience with proposal activities like RFI/RFP analysis and delivery, RAID analysis, resource and effort estimation Sound knowledge of security and governance Client Account Management [Multiple accounts] Risk Analysis Escalation & Leads Management at Client level Managed Services - Application Evolution Services At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and passionate about making our clients’ better. Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment. Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective. As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service x``erings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective Show more Show less

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life. We are currently looking for a high caliber professional to join our team as Regulatory Reporting Analyst I - C09 (Internal Job Title: Regulatory Risk Analyst I - C09) based in Mumbai. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. In this role, you are expected to: The Regulatory Reporting Analyst is a developing professional role within Services Operations. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Reviews policies to understand the reports that are needed. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on operational procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Provides regulatory reports, analytics and information management across Citibank products, facilitating data-quality and controls for other teams and managers. Provides regulatory reporting project management support (business requirements, analysis, and testing) for delivery of regulatory solutions. Performs report analysis to respond to regulatory questions. Performs pre submission validation to review completeness and accuracy of report produce. Performs User acceptance testing on assigned risk and technology solutions. Proactively mitigates and manage testing & project issues. Partners with Clients to understand and quickly respond to internal clients/ Stakeholders needs. Proactively seeks Client feedback to influence change throughout organization. Assists project manager and work with business users to gather business requirements and draft and co-ordinate approval for Business Requirement Documents (BRD). Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets. As a successful candidate, you would ideally have the following skills and exposure: 0-2 years’ experience and ability to partner with business & technology stakeholders to ensure successful delivery of project goals. Strong ability to interpret business requirements for the purpose of liaising with technology developers. Knowledge of banking and Regulatory Reporting domain. Experiences managing tight deadlines or unexpected requirement changes. Proficient in MS Office applications (Excel, Word, PowerPoint). Proficient in English speaking, reading and writing Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today. https://jobs.citi.com/dei ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Regulatory Risk ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

What You'll Do What You'll Do The Manager – GCP Funding is an important member of the Global Client Payments team. You will oversee operational responsibilities related to client tax funding and be responsible for incoming tax funding processes, supporting monthly, quarterly, and annual financial reporting, and customer inquiries. Reporting to the Sr. Manager, Tax Compliance, the Team Lead will also improve processes by participating in automation projects. Shift Timing IST 2.00pm to 11.00pm All 5 days work from office in a week Job Responsibilities What Your Responsibilities Will Be The general responsibilities for this position will focus on client tax funding operations, managing incoming client funds, ensuring accurate allocation and reporting. You will lead, inspire, and ensure appropriate accountability and in a operational organization. Responsible for accurate client tax funding reconciliation and reporting across 5 unique departments Responsible for the tracking and reporting of short funded customer accounts Measure and communicate team performance against established goals providing guidance and course correction if necessary Hire and mentor team members for growth Special projects as assigned Exposure to Goal setting for self and team members across all IC levels Play a crucial part in hiring talent and grooming them for growth within the team members Understand the training needs well and collaborating with SMEs and L&D Experience in managing the performance discussions with the team members regularly Achieve important KPI targets set by the department. This may be subject to revision couple or more times yearly Customer focused with you will be able to explain and convey information clearly to clients (as may be required) Collaborate with all the stakeholders effectively without any escalation Develop as a people manager, supporting employees by providing guidance, coaching, training and having regular 1:1's. Partner with manager on employee related issues, performance reviews & career conversations. Play an important role for all Exec and Client escalations. Also propose appropriate RCAPA for future Understanding possible automation areas and partner with Engineering / Product teams Rather than being reactive in managing potential challenges and people issues Participate in functional area meetings by not only providing feedback on content but also speaking in front of the team on a specific topic. Ability to keep the team motivated under all circumstances with a focus on customer satisfaction What You’ll Need To Be Successful Qualifications What You'll Need to be Successful: Undergraduate degree, prefer Accounting or Finance (MBA) 8+ years of finance, corporate treasury operations, or tax-related experience 2+ years of operational management/team leadership experience Demonstrated work experience in treasury or finance operations Experience leading a high-performing team in a high-volume Treasury or Finance organization Have done Goal setting and Performance appraisals for your team Have excellent language skills in English (oral and written) MBA in Finance (preferably) Technical Skills Must have advanced MS Excel capabilities and be able to marry technical and business-level input to support daily operations Understand the conceptual basis of accounting guidance and mechanics of execution Demonstrate accuracy and composure How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

Job Description Job Description: Adhere to established best practice methodologies for building and maintaining solutions within the Anaplan platform Document business user requirements and summarize into actionable implementation outcomes Support the team’s expense forecasting and planning processes through the preparation and review of reporting for various stakeholders across the firm Act as the overall liaison and escalation point between offshore and onshore FP&A team, ensuring accuracy and completeness of deliverables Participate in regular status calls with the FP&A team to update on status of deliverables and align on key priorities. Identify and implement process improvements. Skills Required RoleAnaplan Architech Industry TypePharmaceuticals Functional Area Required Education Bachelor Employment TypeFull Time, Permanent Key Skills ANAPLAN UX DESGIN FP&A Other Information Job CodeGO/JC/358/2025 Recruiter NameSangeetha Tamil Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less