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4.0 - 5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Position Overview Job Title: Asset Services (Corporate Actions & Income), NCT Location: Pune, India Role Description The process involves input, investigation, and correction where we have discrepancies related to accrual processing, Record Date balancing and Payments processing to institutional counterparties on traded stock positions, stock lending positions, and client positions over the EX and record date for Voluntary & Mandatory Corporate Actions. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Liaising between DBOI & onshore / nearshore partners The candidate should also be able to handle huge volumes and escalate issues at the right time to the Team Manager / Onshore Clients Process day to day activities within set benchmarks with minimal error. Activities may include Reconciliation of trade positions / books for entitlements Booking of new positions in various DB systems Chasing counterparties on claims & initiating payments Post pay date reconciliation & File Closure Spend 50-60% of the time in actual transaction processing. To supervise day to day deliverables of the process/sub-process assigned. Will be the first escalation for exceptions & aged breaks. Processing & supervising sub-processes and ensure accuracy as per the SLA / benchmarks. Work allocation to PEs, received through system queues & E-mail requests Candidate needs to ensure that the relevant controls are executed & be responsible for 4 eyes. Ensure strict adherence to all internal and external process guidelines including compliance and legal so as to build robust control environment. Ensure there are no KPI miss, Breaches & Violation. To keep Team Manager informed of the exceptional occurrences, to enable appropriate action and also responsible for managing the team in his/her absence. Leave Management for entire Team Candidate will be required to train this function to other acceptable candidates, so must possess training skills. Primary Working Relationships Internal clients, Event Management, Client Services Group Brokers/Clients and Custodians contact via Phone and or Email Other internal teams onshore, near shore & offshore Operations Control on break issues Bangalore/London/Franfurt/Jacksonville/Pune Your Skills And Experience 4 to 5 years experience in Investment Banking Operations / Custody Operations with at least 3 - 4 years of experience in Voluntary Instructions - Corporate Actions Strong Corporate Actions knowledge Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication Proficient in Microsoft Office applications Be willing to work in relevant geography business hours Ready to travel as and when required Be willing to work in shifts How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
5.0 - 10.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Position Overview Job Title: Asset Services (Corporate Actions & Dividends), Associate Location: Pune, India Role Description The Associate within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease. The Associate will also be responsible to work alongside co-associates, AVP and VPs within Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. You will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning. The Associate–Asset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-associates, AVPs and VPs within Asset Services to address operational issues. ---Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. Other responsibilities include to ensure timely and accurate processing of all activities on a daily basis within the given timelines. Identify opportunities to enhance efficiency through automation and digital transformation Work closely with technology teams to design, test and implement automation tools and workflow enhancements Lead initiatives to reduce manual processing and improve straight through processing Collaborate with IT and business stake holders to define system requirements and functionalities Conduct user acceptance testing create test cases and ensure smooth system roll outs Provide training and support to team on new system features and enhancements What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Staff Management Effective Manage a team Staff development through strong engagement and Training Need Analysis Staff performance appraisals on regular basis Engage staff in Asset Services/org Initiatives. Facilitate change initiatives within the team. Ensure planned mobility is provided to staff. Manage attrition as per org standards. Responsible for conducting weekly staff meetings and monthly one on one session with the team. Ensure team morale and motivation is high through team building and regular interaction. Responsible for recruitment & Process transitions from onshore locations Process Management Building a strong mechanism to take care of volume peaks during peak season Identifying operational risks proactively and mitigating appropriately. Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action Serve as Internal/external escalation point Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc). Work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business Acting as a central point of contact for all the process related issues / improvements etc. Building a strong mechanism to take care of volume peaks during peak season Building and refining process metrics (benchmarks) by involving team and onsite management Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Your Skills And Experience 5 to 10 years experience in investment banking operations/ Custody Operations/ Securities Operations with at least 1-2 years of experience in Corporate Actions/Asset Services Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to identify and develop strong working relationship with internal as well as external ‘client’ groups Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication. Good People Management Skills Eye for Details Experience of client facing roles (internal & external) Graduate in Commerce/ Finance (Preference – Post Graduate/ MBA) Proficient in Microsoft Office applications. Ready to travel as and when required Be willing to work in shifts. Understanding on system automation UAT testing for automation and be part of digital transformation How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
5.0 - 10.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Position Overview Job Title: Asset Services (Corporate Actions & Dividends), Associate Location: Pune, India Role Description The Associate within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease. The Associate will also be responsible to work alongside co-associates, AVP and VPs within Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. You will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning. The Associate–Asset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-associates, AVPs and VPs within Asset Services to address operational issues. ---Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. Other responsibilities include to ensure timely and accurate processing of all activities on a daily basis within the given timelines. Identify opportunities to enhance efficiency through automation and digital transformation Work closely with technology teams to design, test and implement automation tools and workflow enhancements Lead initiatives to reduce manual processing and improve straight through processing Collaborate with IT and business stake holders to define system requirements and functionalities Conduct user acceptance testing create test cases and ensure smooth system roll outs Provide training and support to team on new system features and enhancements What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Staff Management Effective Manage a team Staff development through strong engagement and Training Need Analysis Staff performance appraisals on regular basis Engage staff in Asset Services/org Initiatives. Facilitate change initiatives within the team. Ensure planned mobility is provided to staff. Manage attrition as per org standards. Responsible for conducting weekly staff meetings and monthly one on one session with the team. Ensure team morale and motivation is high through team building and regular interaction. Responsible for recruitment & Process transitions from onshore locations Process Management Building a strong mechanism to take care of volume peaks during peak season Identifying operational risks proactively and mitigating appropriately. Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action Serve as Internal/external escalation point Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc). Work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business Acting as a central point of contact for all the process related issues / improvements etc. Building a strong mechanism to take care of volume peaks during peak season Building and refining process metrics (benchmarks) by involving team and onsite management Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Your Skills And Experience 5 to 10 years experience in investment banking operations/ Custody Operations/ Securities Operations with at least 1-2 years of experience in Corporate Actions/Asset Services Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to identify and develop strong working relationship with internal as well as external ‘client’ groups Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication. Good People Management Skills Eye for Details Experience of client facing roles (internal & external) Graduate in Commerce/ Finance (Preference – Post Graduate/ MBA) Proficient in Microsoft Office applications. Ready to travel as and when required Be willing to work in shifts. Understanding on system automation UAT testing for automation and be part of digital transformation How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
10.0 years
0 Lacs
Udumalaippettai, Tamil Nadu, India
On-site
Job Description Summary To manage laboratories owned by Aviagen India for internal flock health monitoring that provides high quality results which are reliable and consistent within agreed timescales and quality standards Job Description Manage all sections of the laboratory (Serology, Bacteriology & Media preparation, molecular diagnostics, Virus isolation and characterisation, etc) to ensure that all samples are processed and tested to a high standard of accuracy and within tight deadlines. Implement sample testing protocols to agreed quality standards, seeking to improve the efficiency and consistency of these techniques wherever possible. Ensure that all data are maintained accurately and timely in accordance with Aviagen standards and process. Review all results which fall out with limits and decide on further action where appropriate, including escalation of issues which pose a health risk to products and the company. Ensure that existing and new employees are properly trained and their competence assessed on a regular basis to ensure that they operate to the quality standards required. Ensure the working practices in the laboratory meet appropriate standards of hygiene, health and safety. Manage the laboratory staff, including performance management, communication, training and development, etc to ensure that the lab is resourced with competent and motivated staff. Plan and manage the laboratory budget, seeking opportunities for cost efficiencies and quality improvements where necessary. Production planning and procuring required materials through established procurement process of the organisation. Preparing annual reports, periodic renewal of DSIR certification as it comes and successful completion and continuation of NABL accreditation. Manages Budget and Staff of 9 Other Qualifications Masters in Microbiology/biotechnology 10 years of experience in microbial laboratory techniques including virology and molecular diagnostics Good communication skills Ability to motivate and manage the team Ability to run the division independently Show more Show less
Posted 4 days ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Position Overview Job Title: Data Governance & Management – Associate Location: Bangalore, India Role Description The Compliance and Anti-Financial Crime (CAFC) Data Office is responsible for Data Governance and Management across key functions including AFC, Compliance, and Legal. The team supports these functions in establishing and improving data governance to achieve critical business outcomes such as effective control operation, regulatory compliance, and operational efficiency. The CAFC Data Governance and Management team implements Deutsche Bank’s Enterprise Data Management Framework—focusing on controls, culture, and capabilities—to drive improved data quality, reduce audit and regulatory findings, and strengthen controls. As a member of the Divisional Data Office, the role holder will support both Run-the-Bank and Change-the-Bank initiatives, with a particular focus on Financial Crime Risk Assessment (FCRA) data collation, processing, testing, and automation. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Document and maintain existing and new processes; respond to internal and external audit queries and communicate updates clearly to both technical and non-technical audiences. Independently manage the FCRA data collection process across multiple metrics, including template generation, data collection, quality checks, and stakeholder escalation. Perform variance analysis and develop a deep understanding of underlying data sources used in Financial Crime Risk Assessment. Collaborate with TDI on new releases and ensure new data sources align with Deutsche Bank’s Data Governance standards. Maintain metadata in Collibra, visualize data lineage in Solidatus, and ensure certification and control coverage. Automate manual data processes using tools such as Python, SQL, and Power Query to improve efficiency and reduce operational risk. Translate complex technical issues into simple, actionable insights for business stakeholders, demonstrating strong communication and stakeholder management skills. Your Skills And Experience 6+ years of experience in data management within financial services, with a strong understanding of data risks and controls. Familiarity with industry-standard frameworks such as DCAM or DAMA (certification preferred). Hands-on experience with Data cataloguing using Collibra, Data lineage documentation using Solidatus and Data control assessment and monitoring Proficiency in Python, SQL, and Power Query for data analysis and automation. Strong communication skills with the ability to explain technical concepts to non-technical stakeholders. Proven ability to work independently and collaboratively across global teams. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Position Overview Job Title: Data Governance & Management – Associate Location: Bangalore, India Role Description The Compliance and Anti-Financial Crime (CAFC) Data Office is responsible for Data Governance and Management across key functions including AFC, Compliance, and Legal. The team supports these functions in establishing and improving data governance to achieve critical business outcomes such as effective control operation, regulatory compliance, and operational efficiency. The CAFC Data Governance and Management team implements Deutsche Bank’s Enterprise Data Management Framework—focusing on controls, culture, and capabilities—to drive improved data quality, reduce audit and regulatory findings, and strengthen controls. As a member of the Divisional Data Office, the role holder will support both Run-the-Bank and Change-the-Bank initiatives, with a particular focus on Financial Crime Risk Assessment (FCRA) data collation, processing, testing, and automation. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Document and maintain existing and new processes; respond to internal and external audit queries and communicate updates clearly to both technical and non-technical audiences. Independently manage the FCRA data collection process across multiple metrics, including template generation, data collection, quality checks, and stakeholder escalation. Perform variance analysis and develop a deep understanding of underlying data sources used in Financial Crime Risk Assessment. Collaborate with TDI on new releases and ensure new data sources align with Deutsche Bank’s Data Governance standards. Maintain metadata in Collibra, visualize data lineage in Solidatus, and ensure certification and control coverage. Automate manual data processes using tools such as Python, SQL, and Power Query to improve efficiency and reduce operational risk. Translate complex technical issues into simple, actionable insights for business stakeholders, demonstrating strong communication and stakeholder management skills. Your Skills And Experience 6+ years of experience in data management within financial services, with a strong understanding of data risks and controls. Familiarity with industry-standard frameworks such as DCAM or DAMA (certification preferred). Hands-on experience with Data cataloguing using Collibra, Data lineage documentation using Solidatus and Data control assessment and monitoring Proficiency in Python, SQL, and Power Query for data analysis and automation. Strong communication skills with the ability to explain technical concepts to non-technical stakeholders. Proven ability to work independently and collaboratively across global teams. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Position Overview Job Title: Data Governance & Management – Associate Location: Bangalore, India Role Description The Compliance and Anti-Financial Crime (CAFC) Data Office is responsible for Data Governance and Management across key functions including AFC, Compliance, and Legal. The team supports these functions in establishing and improving data governance to achieve critical business outcomes such as effective control operation, regulatory compliance, and operational efficiency. The CAFC Data Governance and Management team implements Deutsche Bank’s Enterprise Data Management Framework—focusing on controls, culture, and capabilities—to drive improved data quality, reduce audit and regulatory findings, and strengthen controls. As a member of the Divisional Data Office, the role holder will support both Run-the-Bank and Change-the-Bank initiatives, with a particular focus on Financial Crime Risk Assessment (FCRA) data collation, processing, testing, and automation. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Document and maintain existing and new processes; respond to internal and external audit queries and communicate updates clearly to both technical and non-technical audiences. Independently manage the FCRA data collection process across multiple metrics, including template generation, data collection, quality checks, and stakeholder escalation. Perform variance analysis and develop a deep understanding of underlying data sources used in Financial Crime Risk Assessment. Collaborate with TDI on new releases and ensure new data sources align with Deutsche Bank’s Data Governance standards. Maintain metadata in Collibra, visualize data lineage in Solidatus, and ensure certification and control coverage. Automate manual data processes using tools such as Python, SQL, and Power Query to improve efficiency and reduce operational risk. Translate complex technical issues into simple, actionable insights for business stakeholders, demonstrating strong communication and stakeholder management skills. Your Skills And Experience 6+ years of experience in data management within financial services, with a strong understanding of data risks and controls. Familiarity with industry-standard frameworks such as DCAM or DAMA (certification preferred). Hands-on experience with Data cataloguing using Collibra, Data lineage documentation using Solidatus and Data control assessment and monitoring Proficiency in Python, SQL, and Power Query for data analysis and automation. Strong communication skills with the ability to explain technical concepts to non-technical stakeholders. Proven ability to work independently and collaboratively across global teams. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
4.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description Come join a creative team of Operations Technology Engineers that builds the wired and wireless networks that power Amazon fulfillment centers and transportation sites worldwide. These networks are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers. We are looking for a Network Development Engineers to provide technical thought leadership in the design of our next-generation networks. As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices. You are comfortable with making data motivated decisions, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale. Information security and network reliability are at the core of your thought processes, and you are respected as an influencer. In this role you will also operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business. The OpsTech NetEng team has broad scope supporting multiple business units globally, from the smallest delivery stations in emerging markets, to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys variety in both short-term innovation and long-term strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come. Key job responsibilities Provide on-shift network escalation support for critical and complex network issues Dive Deep on the high severity incidents and participate in root cause analysis Automate select network administration tasks through creation and maintenance of scripts and tools Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products Partner with our broader Technical operations organization to reduce operational burden Support in organizational transformation from reactive to proactive with focus on predictiveness Deliver simple, sustainable and repeatable solutions and processes Drive and support innovation for operational excellence. Identify and implement operational efficiency through tools and process optimization Drive standards across the network and ensure that we are fully compliant to those standards and policies Monitor and manage technical communications during large-scale events Identify and dive deep on recurring issues and recommend preventative solutions Create and review documentation and process regarding issues, new standard operating procedures, knowledge transfer material, etc. Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction Complete customer requests via trouble ticketing system Participate in hiring and developing the best Follow the existing change policies and create, review and execute complex changes. Develop and maintain change templates Be a part of Global support organization that provides 7X24 escalation support on shift rotation basis. Some night and week end support may be required Basic Qualifications 4+ years of major internet routing protocols experience 4+ years of working in a Linux/Unix environment experience Preferred Qualifications 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3008847 Show more Show less
Posted 4 days ago
4.0 - 5.0 years
0 Lacs
Jaipur, Rajasthan, India
On-site
Position Overview Job Title: Asset Services (Corporate Actions & Income), NCT Location: Jaipur, India Role Description The process involves input, investigation, and correction where we have discrepancies related to accrual processing, Record Date balancing and Payments processing to institutional counterparties on traded stock positions, stock lending positions, and client positions over the EX and record date for Voluntary & Mandatory Corporate Actions. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Liaising between DBOI & onshore / nearshore partners The candidate should also be able to handle huge volumes and escalate issues at the right time to the Team Manager / Onshore Clients Process day to day activities within set benchmarks with minimal error. Activities may include Reconciliation of trade positions / books for entitlements Booking of new positions in various DB systems Chasing counterparties on claims & initiating payments Post pay date reconciliation & File Closure Spend 50-60% of the time in actual transaction processing. To supervise day to day deliverables of the process/sub-process assigned. Will be the first escalation for exceptions & aged breaks. Processing & supervising sub-processes and ensure accuracy as per the SLA / benchmarks. Work allocation to PEs, received through system queues & E-mail requests Candidate needs to ensure that the relevant controls are executed & be responsible for 4 eyes. Ensure strict adherence to all internal and external process guidelines including compliance and legal so as to build robust control environment. Ensure there are no KPI miss, Breaches & Violation. To keep Team Manager informed of the exceptional occurrences, to enable appropriate action and also responsible for managing the team in his/her absence. Leave Management for entire Team Candidate will be required to train this function to other acceptable candidates, so must possess training skills. Primary Working Relationships Internal clients, Event Management, Client Services Group Brokers/Clients and Custodians contact via Phone and or Email Other internal teams onshore, near shore & offshore Operations Control on break issues Bangalore/London/Franfurt/Jacksonville/Pune Your Skills And Experience 4 to 5 years experience in Investment Banking Operations / Custody Operations with at least 3 - 4 years of experience in Voluntary Instructions - Corporate Actions Strong Corporate Actions knowledge Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication Proficient in Microsoft Office applications Be willing to work in relevant geography business hours Ready to travel as and when required Be willing to work in shifts How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
4.0 - 5.0 years
0 Lacs
Jaipur, Rajasthan, India
On-site
Position Overview Job Title: Asset Services (Corporate Actions & Income), NCT Location: Jaipur, India Role Description The process involves input, investigation, and correction where we have discrepancies related to accrual processing, Record Date balancing and Payments processing to institutional counterparties on traded stock positions, stock lending positions, and client positions over the EX and record date for Voluntary & Mandatory Corporate Actions. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Liaising between DBOI & onshore / nearshore partners The candidate should also be able to handle huge volumes and escalate issues at the right time to the Team Manager / Onshore Clients Process day to day activities within set benchmarks with minimal error. Activities may include Reconciliation of trade positions / books for entitlements Booking of new positions in various DB systems Chasing counterparties on claims & initiating payments Post pay date reconciliation & File Closure Spend 50-60% of the time in actual transaction processing. To supervise day to day deliverables of the process/sub-process assigned. Will be the first escalation for exceptions & aged breaks. Processing & supervising sub-processes and ensure accuracy as per the SLA / benchmarks. Work allocation to PEs, received through system queues & E-mail requests Candidate needs to ensure that the relevant controls are executed & be responsible for 4 eyes. Ensure strict adherence to all internal and external process guidelines including compliance and legal so as to build robust control environment. Ensure there are no KPI miss, Breaches & Violation. To keep Team Manager informed of the exceptional occurrences, to enable appropriate action and also responsible for managing the team in his/her absence. Leave Management for entire Team Candidate will be required to train this function to other acceptable candidates, so must possess training skills. Primary Working Relationships Internal clients, Event Management, Client Services Group Brokers/Clients and Custodians contact via Phone and or Email Other internal teams onshore, near shore & offshore Operations Control on break issues Bangalore/London/Franfurt/Jacksonville/Pune Your Skills And Experience 4 to 5 years experience in Investment Banking Operations / Custody Operations with at least 3 - 4 years of experience in Voluntary Instructions - Corporate Actions Strong Corporate Actions knowledge Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication Proficient in Microsoft Office applications Be willing to work in relevant geography business hours Ready to travel as and when required Be willing to work in shifts How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
1.0 - 2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description Who You Are : You are a sharp, passionate engineer with strong problem-solving skills and solid software testing foundation. You are a talented, detail, oriented and enthusiastic tester who is passionate about quality and is enthusiastic about the new technology offered to consumers. You will design, plan, execute and automate tests for software across a variety of n-tier architectures and technologies. Who We Are Seller Experience and Fulfillment Technology (SFT) team located in Bangalore is looking for a QAT to deliver strategic goals for Amazon e-commerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for testing and creating automated tests for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in international locales, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces and in automated large scale eCommerce business. We are looking for a QAT who can understand the domain and deliver high quality software. We operate in a high performance co-located agile ecosystem where SDEs, QAEs, QATs, Product Managers and Principals frequently connect with end customers of our products. Our QAEs/QATs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovations. Quality Assurance Technician at Amazon would test applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility Black Box testing Write test cases for the new feature, modifying and maintaining the existing test cases. Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them Use software tools for QA, fix up and data capture on a daily basis Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Contribute toward continuous team process improvement Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. Be part of a highly charged work environment Quality Assurance Technician at Amazon would test applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Key job responsibilities Test Planning and manual test execution Test automation using existing framework and maintenance of existing automated test . On call/OE activities A day in the life > Execute manual test cases, report defects and share daily test summary report. > Manage existing automated test cases to ensure they are healthy and reliable. > Deliver QA on-call activities. > Identify opportunities for simplification that will improve quality and speed of delivery. Contribute towards continuous process improvement initiatives. > Build domain and tech expertise over time to independently deliver test cases and test plans for low/medium complexity projects. Basic Qualifications A engineering graduate with 1-2 years of experience Good understanding of formal test case design techniques. Ability to write, execute and maintain test cases for the feature. Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report. Good understanding of one scripting language, preferably Java. High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Preferred Qualifications A engineering graduate with 1-2 years of experience Understanding of automaton test frameworks like Selenium, Appium etc would be added advantage. Understanding of Agile Software Development Methodologies. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3008561 Show more Show less
Posted 4 days ago
8.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Position Overview Job Title: Reference Data Analyst, Associate Location: Bangalore, India Role Description Reconciliation Transformation Program has a requirement for a project lead/business analyst to support the continuous improvement work stream within CB&S-GTO for building and on-boarding reconciliations onto strategic recon platforms. The SME is responsible for working within the information Transformation group, participating in a team responsible for report generation and data analysis utilizing database management software/tools against various database platforms. In this role you will assist in the development of automated reports, analytical and management reports, and data definitions across multiple computing environments. You will develop technical expertise in data mining and report development methodologies, techniques and tools to ensure deliverables meet the needs of both internal and external business customers. Manage escalations and ensure resolutions on or before time. Plan and manage risks and detail mitigation strategies. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Managing several concurrent projects – all the streams in scope of the program Creation of continuous improvement projects BOW within Reconciliations, Network Management and Financial Market Infrastructure Responsibility for the ‘on-time delivery of projects to time and cost Manage scope of deliveries, manage expectations and ensure clear and concise communication to sponsors, team members and Transformation Lead Project tracking for the related work stream Risk and issue management. Interface with upstream data providers, both in terms of development deliverables and issue escalation Work closely with the Program Manager and program team to ensure on time delivery of Projects. Proactively question and challenge processes and key stakeholders to identify areas of potential inefficiency. Maintains customer focus, provides value addition to stakeholders and ensures prioritization of tasks to manage costs; works collaboratively with all parties to resolve potential conflicts. Drafting and reviewing critical project documents like BRD [Business Requirement Doc], SOP [Standard Operating Procedure], various MIS reports by liaising with Business Operations and Technology teams Establish, monitor and run governance around business reconciliations with respect to production status monitoring, exceptions handling, process/regulation adherence, information collation, presentation and reporting Stakeholder management across board with multiple business operations, technology teams and vendors Reporting on overall program status, outstanding milestones, Issues, risks and dependencies Skills Your skills and experience Knowledge on performing feed analysis for upstream and downstream settlement systems Expertise in building matching rules/logic on Reconciliation Platforms Demonstrable adherence to the Bank’s Values and Beliefs Strong Process/ change management experience with an exposure to control practices Six Sigma Black Belt and Lean certified (Not Mandatory) Inquisitive and probing approach to problem solving and general assessment Ability to work well under pressure in a fast-paced environment and always with professionalism Strong ability to identify process efficiencies, suggest improvements and implement where feasible Good verbal and written communication skills with experience of reporting to senior management Good ability to interact with, collaborate, communicate, and influence individuals at all levels Ability to be open minded, share information, transfer knowledge and expertise to team members Ability to work in an independent capacity without supervision Good to have functional/fundamental knowledge of reconciliations various business lines/products related to Fixed Income/Listed Derivatives/Margin/Treasury/KYC Ops Good to have working/fundamental knowledge of reconciliation tools like TLM/DUCO etc. Good to have working/fundamental knowledge of visual representation tools like Tableau Good presentation skills – reporting and classroom sessions Experience: Hands on experience on strategic reconciliation tools like DUCO and TLM (preferred) Minimum 8 years of Investment Banking (Operations) experience with familiarity of International and domestic financial instruments 3+ years of Reconciliations knowledge (Inter-System and Nostro/Depot reconciliations) and working on change the bank/financial industry projects. Excellent knowledge of Control & Admin (Core Reconciliations) 3+ years project and programme delivery, preferably on platform migrations Ability to work independently & deliver in demanding environment to meet the set target. Team player, highly motivated, practical problem solver Master’s Degree level education – preferred (Not Mandatory) Ability to meet commitments and deadlines whilst maintaining peerless quality. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
4.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description Job summary Who You Are You are a sharp, passionate engineer with strong problem-solving skills and solid software testing foundation. You are a talented, detail, oriented and enthusiastic tester who is passionate about quality and is enthusiastic about the new technology offered to consumers. You will design, plan, execute and automate tests for software across a variety of n-tier architectures and technologies. Who We Are Seller Experience and Fulfillment Technology (SFT) team located in Bangalore is looking for a QAE to deliver strategic goals for Amazon e-commerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for testing and creating automated tests for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in international locales, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces in automated large scale ecommerce business. We are looking for a QAE who can understand the domain and deliver high quality software. We operate in a high performance co-located agile ecosystem where SDEs, QAEs, QATs, Product Managers and Principals frequently connect with end customers of our products. Our QAEs/QATs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovations. To meet these challenges, we are looking for a high-energy, talented quality assurance engineer. You will work with multiple development teams and stakeholders in India and worldwide, to drive test strategy and implementation. A successful candidate will have a strong technical ability, great communication skills, and motivated to achieve results in a fast-paced environment.The person chosen for this position will have the opportunity to contribute their creative ideas and energy to new, complex and business critical products. Key job responsibilities Automate service level and UI tests using existing/new frameworks to reduce manual effort and deliver faster to customer Drive End-to-End Quality Assurance activities for customer and business critical features- which includes writing detailed test plan, test strategy and test cases by liaising with Software Developers and Product Managers. Understand software internals, debug problems using log files, and report defects and observations with clear reproducible steps. Adhere to standard quality assurance best practices and publish regular quality metrics. Coordinate with multiple teams to communicate our technical requirements, drive schedules and review and help build test plans that test end-to-end functionality spanning services owned by multiple organisations. Contribute towards process improvement to improve speed of delivery and quality of launched features. Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Basic Qualifications Experience in automation testing Bachelor's degree Experience in manual testing 1. 4+ year of experience working as a Quality Assurance Engineer 2. Strong in coding where person can do backend and frontend automation 3. 3+ years of experience in automation testing Preferred Qualifications Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Experience in API & Mobile testing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3008568 Show more Show less
Posted 4 days ago
8.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Position Overview Job Title: Reference Data Analyst, Associate Location: Bangalore, India Role Description Reconciliation Transformation Program has a requirement for a project lead/business analyst to support the continuous improvement work stream within CB&S-GTO for building and on-boarding reconciliations onto strategic recon platforms. The SME is responsible for working within the information Transformation group, participating in a team responsible for report generation and data analysis utilizing database management software/tools against various database platforms. In this role you will assist in the development of automated reports, analytical and management reports, and data definitions across multiple computing environments. You will develop technical expertise in data mining and report development methodologies, techniques and tools to ensure deliverables meet the needs of both internal and external business customers. Manage escalations and ensure resolutions on or before time. Plan and manage risks and detail mitigation strategies. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Managing several concurrent projects – all the streams in scope of the program Creation of continuous improvement projects BOW within Reconciliations, Network Management and Financial Market Infrastructure Responsibility for the ‘on-time delivery of projects to time and cost Manage scope of deliveries, manage expectations and ensure clear and concise communication to sponsors, team members and Transformation Lead Project tracking for the related work stream Risk and issue management. Interface with upstream data providers, both in terms of development deliverables and issue escalation Work closely with the Program Manager and program team to ensure on time delivery of Projects. Proactively question and challenge processes and key stakeholders to identify areas of potential inefficiency. Maintains customer focus, provides value addition to stakeholders and ensures prioritization of tasks to manage costs; works collaboratively with all parties to resolve potential conflicts. Drafting and reviewing critical project documents like BRD [Business Requirement Doc], SOP [Standard Operating Procedure], various MIS reports by liaising with Business Operations and Technology teams Establish, monitor and run governance around business reconciliations with respect to production status monitoring, exceptions handling, process/regulation adherence, information collation, presentation and reporting Stakeholder management across board with multiple business operations, technology teams and vendors Reporting on overall program status, outstanding milestones, Issues, risks and dependencies Skills Your skills and experience Knowledge on performing feed analysis for upstream and downstream settlement systems Expertise in building matching rules/logic on Reconciliation Platforms Demonstrable adherence to the Bank’s Values and Beliefs Strong Process/ change management experience with an exposure to control practices Six Sigma Black Belt and Lean certified (Not Mandatory) Inquisitive and probing approach to problem solving and general assessment Ability to work well under pressure in a fast-paced environment and always with professionalism Strong ability to identify process efficiencies, suggest improvements and implement where feasible Good verbal and written communication skills with experience of reporting to senior management Good ability to interact with, collaborate, communicate, and influence individuals at all levels Ability to be open minded, share information, transfer knowledge and expertise to team members Ability to work in an independent capacity without supervision Good to have functional/fundamental knowledge of reconciliations various business lines/products related to Fixed Income/Listed Derivatives/Margin/Treasury/KYC Ops Good to have working/fundamental knowledge of reconciliation tools like TLM/DUCO etc. Good to have working/fundamental knowledge of visual representation tools like Tableau Good presentation skills – reporting and classroom sessions Experience: Hands on experience on strategic reconciliation tools like DUCO and TLM (preferred) Minimum 8 years of Investment Banking (Operations) experience with familiarity of International and domestic financial instruments 3+ years of Reconciliations knowledge (Inter-System and Nostro/Depot reconciliations) and working on change the bank/financial industry projects. Excellent knowledge of Control & Admin (Core Reconciliations) 3+ years project and programme delivery, preferably on platform migrations Ability to work independently & deliver in demanding environment to meet the set target. Team player, highly motivated, practical problem solver Master’s Degree level education – preferred (Not Mandatory) Ability to meet commitments and deadlines whilst maintaining peerless quality. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
8.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Position Overview Job Title - EMG QA Analyst, Associate Location - Mumbai, India Role Description As part of a global Financial Crime Risk & Compliance Quality Assurance (QA) team, you’ll provide important insight into the operating effectiveness and control design adequacy of the External Monitoring Group (EMG), an independent business-aligned control function performing client trading surveillance across the Bank. Quality Assurance will review investigations & quality checks undertaken by EMG related to Account Activity Review (AAR) attestations, Expected Nature and Purpose of Relationship (ENPR) submissions performed by the Accountable Client Owners, as well as Trade Behaviour Monitoring Alerts (anomaly detection). The risk types related to the various areas the team assures spans Know Your Client and Anti-Money Laundering risk types. In this role, you will leverage a strong investigative skill-set, a quality assurance and continuous improvement mentality and investment banking product knowledge to reach conclusions about potential financial crime risk, and the adequacy of investigation conclusions. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Operate as EMG Quality Assurance SME within the global QA function Review Transaction Monitoring alerts on a sample basis by applying the QA methodology to deliver an objective review of alert investigation conducted by EMG Ops Analyst Perform accurate and consistent QA checks on alerts across multiple locations, business areas and control types Identify risks within the alert investigation and confirm issues have been remediated and/or appropriately escalated through the escalation process Partner with EMG ops teams to improve alert investigation standards Support and contribute towards a continuous improvement program of work borne out of a QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate fails, evidencing improvements Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA & EMG teams Contribute to forward looking strategy for QA including, AI, machine learning & process re-engineering Your Skills And Experience A minimum 8 years of experience in financial crime investigations, AML (Anti-Money Laundering), Transaction Monitoring, overseeing suspicious activity, having Investment Banking and/or Corporate Banking product knowledge. Hands-on experience in working in a core RTB environment handling high volumes and meeting aggressive deadlines. Strong collaboration skills, attention to details and pro-active ability to work on change programs (providing requirements, testing, being agile etc.). Strong risk management capabilities and excellent understanding of the controls relating to the complete trade life cycle. An ability to work independently to solve business problems, an inquisitive nature, a willingness to ask questions and challenge, ability to work in fast-paced environment. Collaborate with different teams and guide and mentor more junior team members. Excellent communication skills in English and German language with good proficiency with tools like MS Excel, MS Power Point How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
8.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Position Overview Job Title - EMG QA Analyst, Associate Location - Mumbai, India Role Description As part of a global Financial Crime Risk & Compliance Quality Assurance (QA) team, you’ll provide important insight into the operating effectiveness and control design adequacy of the External Monitoring Group (EMG), an independent business-aligned control function performing client trading surveillance across the Bank. Quality Assurance will review investigations & quality checks undertaken by EMG related to Account Activity Review (AAR) attestations, Expected Nature and Purpose of Relationship (ENPR) submissions performed by the Accountable Client Owners, as well as Trade Behaviour Monitoring Alerts (anomaly detection). The risk types related to the various areas the team assures spans Know Your Client and Anti-Money Laundering risk types. In this role, you will leverage a strong investigative skill-set, a quality assurance and continuous improvement mentality and investment banking product knowledge to reach conclusions about potential financial crime risk, and the adequacy of investigation conclusions. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Operate as EMG Quality Assurance SME within the global QA function Review Transaction Monitoring alerts on a sample basis by applying the QA methodology to deliver an objective review of alert investigation conducted by EMG Ops Analyst Perform accurate and consistent QA checks on alerts across multiple locations, business areas and control types Identify risks within the alert investigation and confirm issues have been remediated and/or appropriately escalated through the escalation process Partner with EMG ops teams to improve alert investigation standards Support and contribute towards a continuous improvement program of work borne out of a QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate fails, evidencing improvements Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA & EMG teams Contribute to forward looking strategy for QA including, AI, machine learning & process re-engineering Your Skills And Experience A minimum 8 years of experience in financial crime investigations, AML (Anti-Money Laundering), Transaction Monitoring, overseeing suspicious activity, having Investment Banking and/or Corporate Banking product knowledge. Hands-on experience in working in a core RTB environment handling high volumes and meeting aggressive deadlines. Strong collaboration skills, attention to details and pro-active ability to work on change programs (providing requirements, testing, being agile etc.). Strong risk management capabilities and excellent understanding of the controls relating to the complete trade life cycle. An ability to work independently to solve business problems, an inquisitive nature, a willingness to ask questions and challenge, ability to work in fast-paced environment. Collaborate with different teams and guide and mentor more junior team members. Excellent communication skills in English and German language with good proficiency with tools like MS Excel, MS Power Point How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 4 days ago
1.0 - 31.0 years
0 - 0 Lacs
Bengaluru/Bangalore
Remote
Key Responsibilities - Onboarding & Implementation• Run discovery calls, product demos, and kick‑off workshops.• Configure accounts, import menus, and set up integrations (e.g., Swiggy API).• Build project trackers and rollout dashboards in Excel, ensuring milestone adherence.Training & Adoption• Deliver remote and in‑person training sessions for owners, managers, and frontline staff.• Create quick‑reference guides, videos, and FAQ sheets.• Monitor usage data; trigger interventions where adoption lags.Customer Support & Advocacy• Provide Tier‑1/Tier‑2 functional support via phone, email, chat, and on‑site visits.• Log issues, coordinate with Product & Engineering, and manage escalation timelines.• Champion customer feedback internally to influence roadmap priorities.Data Analysis & Reporting• Build and automate Excel dashboards (PivotTables, Power Query, Power Pivot, macros/VBA) to track health scores, churn risk, and upsell opportunities.• Present insights in weekly business reviews.Field Engagement• Travel to customer sites for go‑lives, health checks, and relationship‑building (approx. 8–10 days/month).• Represent Digitory at partner events, roadshows, and industry forums. Must‑Have QualificationsBachelor’s degree in Business, Hospitality, Engineering, or related field. 2+ years in customer success, implementation, or account management within SaaS, hospitality tech, POS, or related domains. Advanced Microsoft Excel skills (PivotTables, Power Query, Power Pivot, complex formulas; VBA/macros a plus). Proven track record of delivering training and driving product adoption. Excellent verbal & written English; proficiency in Hindi and/or regional languages is advantageous. Willingness to travel nationally on short notice; valid driver’s licence & personal mobility preferred. Self‑starter with strong problem‑solving, time‑management, and stakeholder‑influence abilities. Nice‑to‑HaveExperience integrating third‑party delivery platforms (Swiggy, Zomato, Uber Eats, etc.). Familiarity with CRM tools (HubSpot, Zoho, Salesforce) and ticketing systems (Freshdesk, Zendesk). Knowledge of SQL or BI tools (Power BI, Tableau, Looker). Success Metrics (First 12 Months)Onboarded Accounts: ≥ 95 % of assigned prospects live within agreed timelines. Adoption & Health: ≥ 90 % weekly active usage across key modules. Customer Satisfaction: CSAT ≥ 4.5/5; Net Promoter Score ≥ 50. Renewal & Expansion: Drive ≥ 10 % upsell revenue from book of business. What We OfferCompetitive salary + performance bonus. Travel allowance and daily field expense coverage. Health insurance for you and your dependents. Quarterly learning stipend (Excel certifications, customer‑success courses, etc.). High‑ownership environment with direct access to leadership and a clear career path into Senior CSM or Implementation Lead roles.
Posted 4 days ago
10.0 - 31.0 years
0 - 0 Lacs
Amudurmedu, Chennai
Remote
One day before Operation plan follow up as per SOP Operations Readiness to success - Every day 9 am report Ensuring 100% WhatsApp activities (7 Parameters) Breath analyser report must be 100 % - no deviations Daily Client meeting remarks to be submitted to Sr.GM Completion of daily A-Z operations reports - 100% Any manpower-related issues to be recorded - Absenteeism etc Ensure 10% Surplus drivers to be maintained 100 % adherence to Client SOPs (if any) 100% on-time billing closing every week On-time Collection of SLA & SLF from each client every month Submit- Daily / Weekly /Monthly reports Submit daily Self Tickets, Internal Dept tickets, Management Tickets & Client tickets 100 % adherence to Vehicle/Spare Vehicle SOPs Escalation of any Grievances of Drivers and Staff to Management
Posted 4 days ago
5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About Vcheck Vcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations. We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. Our hybrid approach delivers the financial and reputational intelligence needed for confident decision-making. Founded in 2012 and based in New York City, Vcheck has experienced rapid growth, industry recognition, and five consecutive appearances on the Inc. 5000 list. About The Role The Manager, Due Diligence will play a critical role in overseeing and optimizing the operations of our Due Diligence investigative teams. This position is responsible for providing strategic direction and leadership to Associate Managers and their teams of investigators, ensuring the delivery of high-quality, complex investigations, including standard domestic reports, special research projects, and client-specific analyses. The Manager will uphold company policies, industry guidelines, and regulatory compliance, with a strong focus on meeting Key Performance Indicators (KPIs) and exceeding client satisfaction targets through robust qualitative and quantitative measures. This is a fully onsite position in our Pune office. What You'll Be Doing Oversee daily operations of the Due Diligence department, including workflow management, resource allocation, and troubleshooting complex investigative challenges. Lead and mentor a team of Associate Managers and Leads, fostering their professional development and ensuring consistent performance across all investigative teams. Serve as a primary point of escalation for Associate Managers and their teams regarding intricate investigations, client inquiries, and operational issues. Strategically plan and optimize workflow processes to enhance efficiency, eliminate bottlenecks, and ensure timely completion of all investigations. Develop, track, and analyze comprehensive Key Performance Indicator (KPI) metrics for the entire Due Diligence department, providing regular reports to senior leadership. Conduct performance reviews and provide constructive feedback to Associate Managers, identifying trends and implementing strategies for continuous improvement across individual contributors and teams. Establish and maintain a regular meeting schedule with Associate Managers, including bi-weekly 1:1s and monthly team meetings, to discuss performance, challenges, and departmental goals. Drive the implementation and establishment of new department initiatives, collaborating directly with senior leadership to align with organizational objectives. Partner with project teams to ensure the Due Diligence function's alignment with solution scope and to maintain stringent requirements traceability for all projects. Oversee and, as needed, personally conduct detailed public record due diligence investigations on individuals and entities for critical investment and lending purposes, ensuring accuracy and compliance. Ensure the production of accurate, precise reporting across the department, consistently meeting and exceeding established KPIs and client expectations. Manage and cultivate relationships with outside third-party firms for document retrieval, court runner services, and specialized research, ensuring efficient and effective support for investigations. Contribute to the development and refinement of departmental policies, procedures, and best practices, ensuring compliance with all relevant regulations, including FCRA. Perform other duties as assigned About You Key requirements: We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed. Bachelor's degree in Criminal Justice, Political Science, International Studies, or a related field. 5+ years of progressive experience in a relevant field, with a strong focus on complex investigations. 3+ years of proven management experience, specifically leading and developing teams in a due diligence or investigative capacity. Experience working with a US based company strongly preferred. Extensive public record investigation experience, encompassing criminal records, civil records, regulatory filings, and complex legal documents. In-depth knowledge and practical application of FCRA regulations and other relevant compliance frameworks. Demonstrated ability to thrive in a fast-paced, high-pressure environment, expertly prioritizing workloads and balancing multiple, competing deadlines. Exceptional discretion and experience handling highly confidential and sensitive information. Proficiency with due diligence databases such as LexisNexis, Westlaw, TLO, and other specialized research tools. Proven ability to work both independently and collaboratively within a dynamic team environment, fostering cross-functional cooperation. Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Why us? You Will Be Joining a Cutting-edge Company, Where You Will Tackle Complex Challenges And Work With The Very Best In The Industry. In Addition, We Offer Competitive compensation package Comprehensive benefits, including GHI coverage for you & your loved ones Flexible vacation policy, encouraging you to take the time you need Comfortable shift(s) to maintain work life balance Annual wellness allowance to support your health and well-being Quarterly team events, fun team activities monthly happy hours to refresh mind and soul. A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues Additional equipment support, if needed, for your workplace A vital role in shaping our company's future Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies. Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training. Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are. Show more Show less
Posted 4 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description About UPS: Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPS’s India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics. ‘Future You’ grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. ‘Future You’ delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. You’ll take technology to unimaginable places and really make a difference for UPS and our customers. Responsibilities Collaborate and consult with teams to understand business needs and perform analysis to implement Workday security configuration across all Workday modules. Provide hands on configuration of Workday domain and business process security policies. Maintain system setup and design, including business processes and reporting; inbound and outbound data interfaces/integrations, and dashboards. Develop medium complexity integrations and reports leveraging EIB and Workday studio. Support Workday major releases by identifying impact and enhancement opportunities associated with a new release and communicating appropriately as needed. Review and recommend optimization efforts based on system usage. Participating in system integration testing; analyzing the effectiveness and functionality of new configurations to ensure all requirements are met. Leveraging Workday Community/support to resolve complex escalation issues. Support systems authentication, security compliance and change management controls. Experience with data ingestion, transformation, and security within Prism Environment. Familiar with Workday Prism build and able to maintain prism data pipelines. Familiar with Workday Extends and building custom interfaces and process. Experience in creating and executing Data change Tasks (DCT's). Able to support Prism Orchestration to automate strategic execution of multiple DCTs Exposure to Data Modeling in Prism Experience in Workday Reporting including Advanced, Composite and Matrix Reports Experience with Data Visualizations through Discovery Boards and prism analytics. Excellent presentation skills. Able to demonstrate comfort and expertise working with end-users, technical development teams and functional teams. Minimum Qualifications Hands on development experience in Workday security configuration and integration development. Demonstrated integration development experience in Workday HCM and other modules. Experience with Web Services and APIs (WSDL, SOAP, REST and WS standards) Hands on experience in delivering projects leveraging Agile/SAFe framework. Excellent verbal and written communication skills. Bachelor's degree in computer science or related discipline, or the equivalent in education and work experience. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less
Posted 4 days ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Description PRIMARY OBJECTIVE OF POSITION: To maintain records of routine accounting transactions and assist in preparation of accurate and timely financial and operating reports including trial balances, adjustments, closing entries and substantive account reconciliations.To assist in the analysis and interpretation of accounting records for use by management. Major Areas Of Accountability Staff I (Sales & Settlement/General Ledger Accounting) Maintains the general ledger for assigned accounts and prepares and enters monthly journal entries within the timelines established in the monthly close calendar. Reviews entries and account activity prior to the close of month end to ensure the accuracy of financial data and reasonableness of balance sheet accounts. Performs account reconciliation utilizing a variety of reconciliation tools, including but not limited to JD Edwards, Microsoft Dynamics D365, SK Bank, ReconNet, Excel and Access.Completes reconciliation in accordance to published deadlines to meet KPIs. Reconciles large amounts of transactional related data and assigned accounting areas, research unreconciled items, and communicates any out of balance issues to supervisor. Identifies and promotes changes in procedures and reporting that increase efficiency and reduce data keying and manual intervention. Reviews accounting methodology for assigned areas and proposes changes when operationally necessary. Partners with IT and Retail Stores in resolving cash over/short discrepancies on a regular basis. Escalates change order discrepancies with bank, retail stores and armored car services. Reconciles POS settlements, researches unreconciled items, and works with payment settlement provider to investigate variances.Prepares monthly analysis of aged items for review and escalation of items for write-off consideration. Partners with accounting team members, IT and Developers to help resolves any end of day and settlement issues. Prepares daily/monthly journal entries. Reviews account activity prior to the close of month end to ensure the accuracy of financial data and reasonableness of balance sheet accounts. Acts as a backup to other team members related to payment settlement reconciliations, other daily reconciliation, monthly end close &reporting. Complies with outside auditors including preparation of work papers and roll forward schedules as assigned and answers auditor’s questions regarding policy and procedures and account reconciliations. Identifies and makes recommendation to and/or changes in procedures and reporting that increase efficiency and reduce data keying and manual intervention. Reviews accounting methodology for assigned areas and proposes changes when operationally necessary. Keeps supervisor informed of important developments, potential problems and related information necessary for effective management.Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach. Performs related work as apparent or assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in Accounting required. At least 3 years of accounting experience in the manufacturing and/or retail industry. Previous accounting experience in multi-location retail or manufacturing setting with inventory accounting or inventory control experience. Familiar with standard concepts, practices, and procedures within Accounting/Finance, specifically Generally Accepted Accounting Principles, substantive account reconciliations, and financial statements. Understands basic profit and loss reporting layout and flow. Preferred experience in JD Edwards and/or Microsoft Dynamics AX. Proficient in financial software including in Microsoft Excel and Access. Exposure to other financial systems including Access, BI Reporting Tools, Point of Sale systems and reconciliation tools preferred. Demonstrated ability to exercise strong judgment and able to work well independently. Detail oriented and analytical. Able to prioritize and multi-task effectively. Must be able to communicate effectively, both orally and in writing, with a wide variety of Company personnel and those outside the Company. Demonstrates Northern Tool + Equipment’s 12 Core Competencies. Show more Show less
Posted 4 days ago
2.0 years
0 Lacs
India
Remote
Job Title: Customer Support Trainer Company: Job-Ready.ai Compensation: $100/hour (Freelance/Remote) Location: Remote | Global Applicants Welcome About the Role: We are hiring a Customer Support Trainer to prepare learners for customer-facing roles by teaching them to handle inquiries, complaints, and technical issues professionally and empathetically. Key Responsibilities: Teach support tools like Zendesk, Freshdesk, Intercom, and ticketing systems. Train learners in handling live chat, voice support, and email communication. Conduct sessions on call etiquette, de-escalation techniques, and empathy. Provide feedback on tone, accuracy, and professionalism during simulations. Coach learners on handling SLAs, documentation, and follow-ups. Required Qualifications: 2+ years in a customer support role (tech support, voice/chat/email). Experience in support operations and QA processes. Excellent command of English and soft communication. Prior teaching or team lead experience is a plus. Comfort working across time zones in a remote setup. Why Join Job-Ready.ai? 💰 $100/hour compensation 🌍 Remote & flexible work 🧠 Work with an AI-powered training ecosystem Show more Show less
Posted 4 days ago
10.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Summary The Service Delivery Manager – Infrastructure is accountable for the efficient and effective delivery of infrastructure services focused on Windows Server (Wintel) and VMware platforms. This role ensures system availability, performance, and resilience while offering strategic and technical leadership. The manager will oversee both internal operations and external service providers to uphold high-quality service delivery, support incident and problem management, and drive continuous improvement initiatives. Key Responsibilities Lead the delivery of infrastructure services for Windows Server and VMware environments. Ensure uptime, performance, security, and scalability of server infrastructure. Manage day-to-day operations and SLAs across internal teams and external vendors. Coordinate with application, network, and security teams for seamless IT service delivery. Act as an escalation point for high-impact infrastructure issues. Oversee incident, problem, and change management processes. Ensure compliance with IT policies, standards, and regulatory requirements. Develop and maintain documentation for infrastructure services and processes. Track KPIs and service metrics; generate regular service delivery reports. Contribute to budget planning, capacity management, and vendor evaluation. Lead or support migration and upgrade projects, including cloud integrations (Azure/AWS). Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 10 years of overall IT experience, with a focus on Wintel and VMware platforms. At least 3 years in a service delivery or infrastructure operations management role. Hands-on experience with: – Windows Server 2016/2019/2022 – VMware vSphere, ESXi, vCenter – Active Directory, DNS, DHCP – System Center Suite (SCCM, SCOM) Familiarity with backup, disaster recovery, patching, and automation tools. Experience with cloud platforms (Azure and/or AWS) is an added advantage. Proven team leadership and stakeholder management experience. Strong problem-solving, decision-making, and communication skills. Ability to handle multiple priorities in a fast-paced environment. ITIL certification is a plus. Show more Show less
Posted 4 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Join us as a Oracle Associate Service Engineer II at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with Oracle DBA, PostgreSQL or MS-SQL, SRE ,ESAAS, DevOps, Kubernetes, CI/CD tools as well as job-specific skillsets. To be successful as a Oracle Associate Service Engineer II, you should have experience with: Basic/ Essential Qualifications Experience as a Senior Level Database Administrator, with a focus on Oracle and similar database technologies such as PostgreSQL or MS-SQL Proven track record of implementing and leading SRE practices across large organizations or complex teams Expert-level knowledge of telemetry, monitoring, and platform observability tooling (e.g., ESAAS, Grafana, Prometheus,) with experience in customizing and scaling these solutions Experience in implementing modern DevOps and SRE practices in enterprise environments Proven expertise in SQL query optimization and database performance tuning at scale Experience with DevOps automation tools such as Code versioning (git), JIRA, Ansible, Containers and Kubernetes (OpenShift), database CI/CD tools and their implementation Recognized as a Oracle subject matter expert, serving as the technical escalation for complex database issues Proven experience in executing database migration strategies at enterprise-scale Exceptional collaboration skills with executives and cross-functional teams Extensive experience working with large, distributed, high-performance, high-availability databases with 24/7 uptime Expert knowledge of database administration on Oracle Expert in multiple versions of Oracle – 11g, 12c, 19c Expert knowledge of RMAN, Dataguard, Database Performance Tuning, OEM, plus third-party products such as Imperva Understand and meet the scale, capacity, security, performance attributes, and requirements of the service and technology stack Responsible for debugging the code in case any bug is reported in the Oracle product and fixing the infrastructure/database related issues Hands-on as DevOps on Ansible, Python, PL SQL coding Focus on resilience, scaling, reliability, uptime, and robustness Strong technical skills in areas such as Oracle system administration, networking, cloud infrastructure, automation, and monitoring tools Expert knowledge of Real Application Cluster with Maximum Availability setup Must exhibit SME expertise in solving database contention, Performance Tuning problems (Slow sql response, slow database responce etc) Database, RAC, OEM, OID installation, configuration and integration Database Upgrade, Migration with ZDLR and Patching Expertize in Goldengate configuration, troubleshooting Database Security policies, fine grained auditing Must have extensive experience as Production support Oracle Database Administrator - strong experience in handling large, high volume and high criticality environments Demonstrate extensive expertise in performance tuning including both query and database optimization Knowledge of the ITIL framework, vocabulary and best practices Excellent spoken and written English communication skills Desirable Skillsets/ Good To Have Working experience in a financial environment Cloud experience (AWS, Azure, GCP) Oracle Certified Performance Tuning Expert – Oracle 19c, 12c or 11g Oracle Certified Maximum Availability Expert – Oracle 19c, 12c or 11g Experience of working in a highly regulated environment and the associated processes and tools Expert in system configuration management tools such as Chef, Ansible for database server configurations. Expert expertise with scripting languages (e.g. PowerShell, Python, Bash) for automation/migration tasks AWS Certified Database – Specialty certification is a plus. This role will be based out of Pune. Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations. Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less
Posted 4 days ago
1.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Description The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. Key job responsibilities Develop strategies for continuous improvement in process and customer quality. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects Able to drill into large amounts of data and extract meaningful business metrics. Perform data analysis on trends observed and recommend solutions to the product and Business teams Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. Establishes key reports for functional area Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format The Candidate Is/has Aptitude and interest for Upstream Defect Elimination. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About The Team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Basic Qualifications 1+ years of program or project management experience Experience using data to influence business decisions 1+ years of interacting with customers/stake holders experience Bachelor's degree Knowledge of MS office. Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects. Preferred Qualifications Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments Experience working in e-commerce / retail / supply chain / financial services business Worked in a global client facing role. Six sigma green belt certified ISO 9001 lead auditor certified Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ Job ID: A3008389 Show more Show less
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The escalation job market in India is a thriving sector with numerous opportunities for job seekers looking to advance their careers. Escalation roles are in high demand across various industries, including customer service, IT support, and project management. In these roles, professionals are responsible for resolving complex issues, handling escalated cases, and ensuring customer satisfaction.
If you are looking to pursue a career in escalation, here are five major cities in India actively hiring for such roles:
The average salary range for escalation professionals in India varies based on experience and expertise. Entry-level roles typically start at ₹3-4 lakhs per annum, while experienced professionals can earn upwards of ₹10-15 lakhs per annum.
In the field of escalation, career progression often follows a path similar to the following:
In addition to expertise in handling escalated cases, professionals in escalation roles are often expected to possess the following skills:
Here are 25 interview questions you may encounter when applying for escalation roles in India:
As you prepare for your career in escalation roles in India, remember to showcase your problem-solving skills, communication abilities, and customer-centric approach during interviews. With dedication and a proactive mindset, you can excel in this dynamic field and make a meaningful impact on resolving escalated issues effectively. Good luck with your job search and future endeavors!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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