- Experience in automation testing - Bachelor's degree - Experience in manual testing - 1. 4+ year of experience working as a Quality Assurance Engineer - 2. Strong in coding where person can do backend and frontend automation - 3. 3+ years of experience in automation testing Job summary Who You Are : · You are a sharp, passionate engineer with strong problem-solving skills and solid software testing foundation. · You are a talented, detail, oriented and enthusiastic tester who is passionate about quality and is enthusiastic about the new technology offered to consumers. · You will design, plan, execute and automate tests for software across a variety of n-tier architectures and technologies. Who We Are: Seller Experience and Fulfillment Technology (SFT) team located in Bangalore is looking for a QAE to deliver strategic goals for Amazon e-commerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for testing and creating automated tests for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in international locales, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces in automated large scale ecommerce business. We are looking for a QAE who can understand the domain and deliver high quality software. We operate in a high performance co-located agile ecosystem where SDEs, QAEs, QATs, Product Managers and Principals frequently connect with end customers of our products. Our QAEs/QATs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovations. To meet these challenges, we are looking for a high-energy, talented quality assurance engineer. You will work with multiple development teams and stakeholders in India and worldwide, to drive test strategy and implementation. A successful candidate will have a strong technical ability, great communication skills, and motivated to achieve results in a fast-paced environment.The person chosen for this position will have the opportunity to contribute their creative ideas and energy to new, complex and business critical products. Key job responsibilities 1. Automate service level and UI tests using existing/new frameworks to reduce manual effort and deliver faster to customer 2. Drive End-to-End Quality Assurance activities for customer and business critical features- which includes writing detailed test plan, test strategy and test cases by liaising with Software Developers and Product Managers. 3. Understand software internals, debug problems using log files, and report defects and observations with clear reproducible steps. 4. Adhere to standard quality assurance best practices and publish regular quality metrics. 5. Coordinate with multiple teams to communicate our technical requirements, drive schedules and review and help build test plans that test end-to-end functionality spanning services owned by multiple organisations. 6. Contribute towards process improvement to improve speed of delivery and quality of launched features. 7. Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. 8. Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Experience in API & Mobile testing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 13, 2025 Job number 1830803 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

- A engineering graduate with 1-2 years of experience - Good understanding of formal test case design techniques. - Ability to write, execute and maintain test cases for the feature. - Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report. - Good understanding of one scripting language, preferably Java. - High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Who You Are : · You are a sharp, passionate engineer with strong problem-solving skills and solid software testing foundation. · You are a talented, detail, oriented and enthusiastic tester who is passionate about quality and is enthusiastic about the new technology offered to consumers. · You will design, plan, execute and automate tests for software across a variety of n-tier architectures and technologies. Who We Are: Seller Experience and Fulfillment Technology (SFT) team located in Bangalore is looking for a QAT to deliver strategic goals for Amazon e-commerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for testing and creating automated tests for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in international locales, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces and in automated large scale eCommerce business. We are looking for a QAT who can understand the domain and deliver high quality software. We operate in a high performance co-located agile ecosystem where SDEs, QAEs, QATs, Product Managers and Principals frequently connect with end customers of our products. Our QAEs/QATs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovations. Quality Assurance Technician at Amazon would test applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility - Black Box testing - Write test cases for the new feature, modifying and maintaining the existing test cases. - Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them - Use software tools for QA, fix up and data capture on a daily basis - Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports - Contribute toward continuous team process improvement - Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. - Be part of a highly charged work environment Quality Assurance Technician at Amazon would test applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Key job responsibilities 1. Test Planning and manual test execution 2. Test automation using existing framework and maintenance of existing automated test . 3. On call/OE activities A day in the life -> Execute manual test cases, report defects and share daily test summary report. -> Manage existing automated test cases to ensure they are healthy and reliable. -> Deliver QA on-call activities. -> Identify opportunities for simplification that will improve quality and speed of delivery. Contribute towards continuous process improvement initiatives. -> Build domain and tech expertise over time to independently deliver test cases and test plans for low/medium complexity projects. A engineering graduate with 1-2 years of experience Understanding of automaton test frameworks like Selenium, Appium etc would be added advantage. Understanding of Agile Software Development Methodologies. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

General information Country India State Karnataka City Bengaluru Job ID 44939 Department SaaS Description & Requirements Position Summary: Infor is an enterprise SaaS provider, is actively looking for a Cloud System Administrator to join our expanding team focused on managing mission critical Production systems. The role of a System Administrator main is to apply and improve process and technology with the platform to ensure critical uptime, availability and security metrics are achieved. A Day in The Life Typically Includes: Responsible for implementing and maintaining stable, reliable, and secure environments that ensure performance & up-time. Patch and Release Application and assist in Weekend Maintenance windows & Linux servers. Responsible for applying and improving the continuous flow of changes being deployed to the Productions systems. Participate in On-Call Weekly Rotation Partner with others in the team to reduce operational tech debt. Identify and recommend technical and process improvements. Act as escalation point for the Cloud Operations team What You Will Need: 5 years of experience administering a production environment At least 3 years of experience in a complex Linux/Windows environment. The following system and application experience: Operating Systems: CentOS/RHEL, Microsoft Windows 2019+ System builds and configuration automation Saltstack , tool Terraform , tool AWS Automation (AWS CLI, CloudFormation) Scripting (e.g. Bash, Python, PowerShell) Experience deploying code to production environments while adhering to strict release management procedures. Excellent communication skills A strong commitment to following and improving processes and procedures. A dedication to producing useful and detailed documentation. Security focused with a production mindset. Strong team player who excels in a collaborative environment. Demonstrated skills in planning and successfully executing complex IT projects. About Infor Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

JOB DESCRIPTION Become a part of our Investment Operations team as a Fund Servicing Associate, where your skills will drive client service excellence. Engage in a dynamic environment that fosters innovation and creativity, while ensuring smooth operations and timely issue resolution. Elevate your leadership capabilities and contribute significantly to our team's success. Job Summary As a Fund Servicing Associate within our Investment Operations team, you will have the opportunity to provide premium quality client service to our Fund Services clients. You will play a crucial role in ensuring deadlines are met and maintaining the smooth operation of our team. While working closely with various teams within JPM Fund Services, you will also have the responsibility of ensuring a standardized, efficient process and timely escalation of any potential issues. Job Responsibilities Oversee day-to-day operations of a team within Investment Operations. Lead review and monitoring of Client Satisfaction for Bank Loans transactions. Review daily/monthly work processes for team members. Ensure staff awareness of daily tasks and deadlines. Conduct group meetings with Group Managers for feedback and communication. Communicate with JPM Fund Services Client Service, Product, Sales, and Technology. Ensure standardized, efficient processes and timely escalation of issues. Required qualifications, capabilities, and skills Possess 8 years of experience within financial services, specifically Fund Services. Demonstrate experience in end-to-end Reconciliation, Trades, and Settlement. Understand the NAV delivery process completely. Communicate effectively with internal and external clients. Exhibit strong knowledge of all investment types. Maintain a keen eye for detail, processes, and deadlines. Motivate staff and provide feedback when needed. Preferred qualifications, capabilities, and skills: Hold a Bachelor’s Degree. Possess detailed working knowledge of financial data providers like Bloomberg. Experience working with syndicated bank loans ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About this role: Wells Fargo is seeking a Customer Resolution Representative. In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Required Qualifications: 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Excellent verbal, written, interpersonal communication skills. Prior experience into Financial / Investment Banking / Banking domain. Strong Microsoft Office Skills. Job Expectations: Shift Timings - Rotational night shifts (4:30 PM to 1:30 AM IST / 3:30 PM to 12:30 AM IST) as candidate needs to be flexible for different shifts based on business requirements. Any bachelor's degree Posting End Date: 26 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification: Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes. University degree in Business or related discipline 0 to 1 year experience in chargebacks or cards operations Knowledge in Debit and Credit cards Strong analytical skills Good communication skills Posting End Date: 29 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

- Bachelor's degree in computer science or equivalent - 4+ years of technical support experience Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you. Key job responsibilities - Escalation level debugging and troubleshooting for app developers - Analyzing, solving, and creating solutions for developers - Developing documentation and other materials to support developers - Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices - Driving projects to improve the Amazon developer experience - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Develop tools to aid operations and maintenance. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the life The SE team currently has four key responsibilities: 1) Ongoing Steady State Support across partners, 2) Feature Integration and New App Launch Support, 3) Operational Excellence to improve time-to-resolution and reporting on tactical support and 4) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed. About the team CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries) 4+ years of software development with object oriented language experience Proven track record in working on enterprise level large scale n-tier applications Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems. Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies. Detailed knowledge of the UNIX/Linux operating system and tools Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. Demonstrated skill and passion for problem solving and operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise. Senior Service Engineer_Hubli Company: B. BRAUN MEDICAL (INDIA) Job Posting Location: IN-Chennai Functional Area: Field Service Working Model: Onsite Requisition ID: 4879 Are you a Service Engineer passionate about Technical Service for innovative healthcare products? If so, this opportunity could be for you! Join us in at B. Braun in India, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare! As a Service Engineer at B. Braun Group you will play a vital role maintaining efficient production processes for the manufacturing of our high-quality medical products. Key Responsibilities Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing. Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution Pre Sales Support and Installation of Medical Equipments. Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same Care & Maintenance to be carried out as per schedule. Follow SOP for Opening, attending calls and closing them on time Proper escalation of unresolved issues to the appropriate internal teams What you will bring to the team: Show Trust, Value Diversity, Be Accountable to performance delivery. Initiative and execution towards active learning in order to be competitive and effective. Ability to plan logically and conduct numerical analysis. Innovativeness and ability to drive ideas and change and include different perspectives. Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership. Excellent written, communication & listening skills and empathy. Stake holder management Demonstrate performance and result orientation and utmost integrity , equity. Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics. Any other Graduates apart from the above with relevant technical experience can apply. 1-3+ Years of Customer Service in Medical Device/Equipment is most preferred. What sets B. Braun apart? B. Braun is one of the world's leading medical technology companies headquartered in Germany. We are proud to say that since the inception of our India operations in 1984, we have made significant strides in the Indian healthcare market. We supply more than 5,000 products and 120,000 articles in areas like anaesthetics, intensive care medicine, cardiology, extracorporeal blood treatment and surgery. Our core values of Innovation, Efficiency, Sustainability, Trust, Accountability, and Diversity foster a performance-driven culture where we challenge each other constructively to grow personally and professionally. Recognized through awards such as 'Dream Companies to Work For' and 'Great Place to Work,' we invite you to join our team driven by a shared vision – to protect and improve the health of people around the world. What can we offer you? Exciting sales incentives Mediclaim & life insurance Recognition & rewards to celebrate your efforts. Learning programs & skill development to accelerate your growth. Global exposure to broaden your horizons. Paternity & birthday leave for life’s special moments. Mental wellness support with counselling and mindfulness sessions. What’s next? Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary! We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here Check us out on Social Media! B. Braun Group LinkedIn B. Braun India Facebook B. Braun Group YouTube

The Wealth Tax Operations Support Sr Supervisor is an individual contributor’s role who is responsible for ensuring complete, accurate and timely non-US tax controls and reporting is performed, including exceptions resolution and process improvements in coordination with the Wealth Tax Operations team. The overall objective is to ensure accurate, timely and complete fulfillment of tax controls & reporting obligations imposed on Citi by different Tax Authorities. This position plays key role within the APAC Private Bank Operations and a key partner to Wealth Business Senior Management Team, Investments Business Management, Discretionary Business Management, Business Risk & Control, Legal and Compliance. The overall objective of this role includes strengthening Operational Tax processes, Governance and detection of issues, link between Product & Operational Taxation, increase awareness and knowledge on Operational Taxes. Responsibilities: Preparation and submission of non-US tax reports covering different jurisdictions and products. Analyzing tax transaction withholding processes – Front to Back Resolving issues/ Queries related to non-US taxes. Develop Business Requirements for system-related enhancements and End to end management of implementation of new or amended taxes. Executing the road map to improve tax operations efficiency, controls, and resilience. Collaboratively identify inconsistencies, mitigate risks, and process documentation. Sharing knowledge among team to manage tax operations controls functions. Anticipate details of future taxations by communicating directly with key stakeholders and staying informed of relevant trends and updated industry practices. Reconciliation of positions and ensuring non-US tax completeness, accuracy, and timeliness Supporting project lead in Tech projects and process improvements in collaboration with business, Technology, and relevant stakeholders. Perform 3-way reconciliation between tax authorities, clients, and custodians. Supporting all control functions including MCA, audits, procedures updates and implementation. Provide metrics such as functional dashboards, issue tracker or change management updates part of BAU function. Calculating & reporting the key KPIs and metrics Timely escalation of issues which impacts the tax processes, ensure root cause analysis, bank/client impact, Tax Authority/client settlement, P&L booking etc. is thoroughly reviewed, sharing regular transparent updates to the stakeholders and support to the E2E closure. Preparation of PPT for the governance forums. Close cooperation with Business and Tech partners on gap identification and process improvements Supporting the organization goals and be aligned to ensure a healthy culture maintained within the team and subordinate in other regions. Continue professional development to keep abreast of emerging technologies, methods, and best practices. Qualifications: Minimum 8 - 10 years of experience in Operations, preferably in tax space Minimum 2 -5 years of experience in leading team Solid experience in Tax Operations (Direct/Indirect Tax, Withholding TAX, Goods and Services Tax, Trading Tax etc.) Proven experience working with demanding business stakeholders within a cross-functional matrix environment. Strong interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross - functional environment. Proven experience leading a team. Deep understanding of taxes and operational processes Good understanding of Investments Products & Processes. Analytical thinking skills Effective workload management Effective, adjusted to recipient communication skills. Critical thinking and drawing logic conclusions. Adequate level of proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint with experience presenting to stakeholders and senior leadership stakeholders. Experience working in a collaborative environment both independently and along with the team. Flexible with proven ability to manage shifting priorities, demands and timelines through analytical and problem-solving capabilities. Education: Bachelor's/University degree or equivalent experience, preferably in MBA - finance and banking Specific Skill: Overall experience and acquaintance working in a corporate culture. E2E Understanding of Non-US Taxes (VAT/GST) withholding processes across the organization and have extensive knowledge on the Revenue & VAT GLs. Collaboratively work to establish a globally unified and efficient operating model for Wealth Operations. Continue enhancing the existing risk & control environment need based as required to run the day-to-day operations effectively. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Transaction Services - Job Family: Securities and Derivatives Processing - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Location: Chennai About The Role The Technical Support Engineer’s primary responsibility is to provide remote technical guidance to customers. This position directly involves troubleshooting hardware, software, and/or firmware to identify problems which prevent the customer’s data acquisition system (DAS) from functioning properly. The successful applicant will work collaboratively with local and remote team members, as well as interact on a regular basis with other company resources, experts and management located in various parts of the world. We are a global team providing top notch support to all customers on a 7 x 24 basis. Key Responsibilties Customer Support & Issue Management Serve as the first point of contact for incoming support requests via phone, and ticketing systems. Triage, prioritize, and categorize issues based on severity, customer impact, and SLAs. Collect and document detailed issue information including symptoms, error messages, logs, and prior troubleshooting steps. Communicate regularly with customers on ticket progress, updates, and resolution status. Ensure timely escalation of critical issues to appropriate internal teams (Tier 2/3, Engineering, Product, SCADA Delivery). Own the issue lifecycle—from intake to resolution—coordinating internal collaboration as needed. Technical Troubleshooting & Diagnostics Troubleshoot software, hardware, and network-related issues across SCADA/EMS systems and cloud infrastructure. Identify and resolve data flow interruptions from remote SCADA sites into our SaaS platform. Execute diagnostic tests, apply configuration changes, and provide actionable solutions for known issues. Collaborate cross-functionally on complex problems involving firmware, network communications, field devices, and cloud integrations. Coordinate RMAs for hardware failures, ensuring compliance with warranty and repair policies. Documentation & Knowledge Sharing Maintain accurate and up-to-date support tickets, including all troubleshooting actions, findings, and final resolutions. Contribute to internal knowledge base articles, including FAQs, configuration guides, and repeat issue solutions. Provide feedback to engineering and product teams to improve product reliability, supportability, and usability. Team Participation & Availability Participate in a rotating on-call schedule to support customers outside of standard business hours. Collaborate with team members in regular standups, case reviews, and training sessions. Qualifications Required We believe you enjoy working in a purpose-driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox: Bachelor’s degree or equivalent in electrical engineering, Renewable Energy, Computer Science, or a related technical field. Proven experience (2+ years) in SCADA delivery, technical support, or a similar customer-facing role, particularly with SCADA systems in the renewable energy industry. Strong understanding of SCADA systems, network protocols, data acquisition, and remote monitoring technologies. Familiarity with renewable energy sources, including solar, wind, and energy storage systems, is highly desirable. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users. Ability to work effectively in a fast-paced environment and manage multiple support requests simultaneously. Experience with ticketing systems and customer relationship management (CRM) tools is a plus. Flexibility and a strong customer service mindset. Familiarity with photovoltaic system construction and terminology Exhibits a positive and professional attitude Possesses a high level of organizational skills and the ability to multi-task Experience in Linux system is a plus

Vice President, Infrastructure Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President, Infrastructure Engineer to join our Insight Investment team . This role is located in Chennai, TN - HYBRID. In this role, you’ll make an impact in the following ways: Implementation of system upgrades (hardware and software), system documentation, daily administration, and problem resolution. Ongoing network technology skills development with appropriate knowledge transfer to other members of the infrastructure teams. Monitoring and capacity planning. Planning and implementing changes and developments. Ensuring that agreed service standards are met and instigate appropriate escalation procedures where they are not. Providing an escalation point for other members of the team, and also the rest of IT. Liaising with other technical areas and suppliers in order to resolve issues Acting as a resource on projects were appropriate On-call rota and weekend Support when required To be successful in this role, we’re seeking the following: Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required. Strong Cisco / Extreme Networks switch and router knowledge Networking and Routing protocols Firewall knowledge preferably Checkpoint Azure cloud knowledge for network appliances, NSG’s and cloud gateways Strong Zscaler knowledge Experience in SD-WAN, DDOS, Load balancing F5 Knowledge for load balancing and WAF Experience in dealing with providers such as Bloomberg for Market data feeds Practical experience in a similar role The following skills are highly desirable Experience of network automation techniques Experience with problem management within an organization Experience with Tufin or equivalent tooling At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Location: Chennai About The Role As a member of the Customer Support department and reporting to the Director, Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving platform issues, data flows, networking, communication failures, and KPI calculations for the customer assets. This role is responsible for overseeing the technical support team to ensure efficient operations and exceptional customer service aligned with our 24/7 Global Support Team. Additionally, it involves managing support processes, enhancing team performance, documentation preparation and maintaining a high standard of technical issue resolution. Finally, it involves managing a small team of technical support specialists. What You Will Be Doing Lead and manage a team of Technical Support specialists. Provide guidance, training, and mentorship to ensure excellent customer service and technical expertise as well as cultivate a positive work environment, strengthen teamwork, and knowledge sharing to ensure their professional development and function. Collaborate with your team to troubleshoot and resolve complex technical issues related to CLIENT’s products and other services within. Analyze problems, identify root causes, and implement solutions and making sure to incorporate best practices that are aligned with the Product roadmap and technology considerations Interact with customers as well as the technical support team to understand their challenges and requirements. Provide clear and concise explanations of technical concepts in writing and verbally to our customers on the resolution of tickets via email, meetings or conference calls. Manage and escalate high-priority and critical customer issues to appropriate levels within the organization. Perform standard personnel management responsibilities to support team member development, goal setting, annual performance reviews as well as vacation and paid time off approvals. Coordinate the day-to-day work of a technical support team focused on successfully maintaining the customer assets on CLIENT’s products. Ensure accurate documentation of technical issues, solutions, and best practices. Maintain a knowledge base to aid in efficient issue resolution and to facilitate continuous learning. Continuously evaluate and improve technical support processes to enhance efficiency and customer satisfaction. Identify trends in support requests and work with relevant teams to address recurring issues. Co-operate with the rest Technical Support Managers and your Director to improve technical support processes and documentation Serve as a technical expert on CLIENT’s platform with our customers for data-related issues, such as data flow issues, KPI calculations, and software logic. What You Will Need To` Be Successful Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred). Minimum of 5 years of experience in a technical support role in the renewable industry or operations & maintenance (O&M). Extensive knowledge of Freshdesk as well as Technical Support ticketing workflows. Previous working experience in project management, schedule management, risk management, and issue resolution. Good understanding of renewable energy sources: Such as Wind, solar, and energy storage systems Knowledge of data acquisition systems, SCADA. Ability to interpret networking, data flows, and electrical diagrams. Knowledge of common industrial communications protocols like Modbus RTU/TCP, OPC DA/UA, and DNP3. Understanding of OSI Soft’s PI system and SQL Database. Preferred Experience Minimum of 2 years' experience as a lead or manager of a technically focus team Knowledge of SQL, Python, or other scripting tools to perform data analysis. Knowledge of Linux Competencies -Technical Skills Technical Knowledge and Expertise: A deep understanding of the products, services, or systems being supported is essential. Troubleshooting: This includes researching problems, following procedures, and using relevant tools. Software Proficiency: Support team members should be proficient in using relevant software and tools, such as CRM systems, ticketing systems, diagnostic tools, and communication platforms. Product Knowledge: Managing and updating knowledge bases is critical for providing consistent and accurate information to customers or colleagues. Innovation: Innovation is a valuable competency for support team members, enabling them to find creative solutions to customer issues and improve internal processes. Leadership Skills Communication: Effective communication fosters understanding, trust, and collaboration within a team. Emotional Intelligence: It's vital for building strong relationships, resolving conflicts, and making empathetic decisions. Decision-Making: Leaders need strong decision-making skills, including analyzing situations, weighing pros and cons, and making informed choices. Adaptability: Leaders should be open to new ideas, pivot when needed, and help their teams navigate change effectively. Inspiring and Motivating: Leaders set a compelling vision, set clear goals, and provide encouragement and recognition.

Location: Chennai About The Role As a member of the Global Customer Support department and reporting to the Manager of Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets. The Technical Support Specialist is the 1st line of support for incoming issues, requests and phone calls, This position involves prioritizing incoming requests, assigning tasks to appropriate support teams, and ensuring timely and efficient responses to customer concerns while maintaining a high level of customer In this role, you will support our customers by resolving technical challenges involving platform issues, data flows, networking, communication failures and more.. This is part of the shifting 24x7 schedule that includes weekends. What You Will Be Doing Receive, triage, and prioritize incoming technical support calls from customers. Receive incoming support requests through various channels such as phone and ticketing systems. Assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA) Gather detailed information from customers to accurately identify and document issues, including relevant symptoms, error messages, and troubleshooting steps already taken. Update the client as support tickets progress and communicate issue resolution. Troubleshoot and diagnose data flow issues from remote sites into the Cloud. Perform diagnostic tests to resolve straight-forward issues or escalate complex cases to appropriate support tiers or subject matter experts. Identify and escalate priority issues or service disruptions to appropriate personnel, such as support managers or senior support specialists, for resolution. Ensure timely resolution of escalated issues to minimize the impact on customers. Maintain accurate and up-to-date records of support requests, including details of the issue, troubleshooting steps taken, resolution provided, and any follow-up actions required. Serve as the face of CLIENT with our Customers. Strive to meet or exceed customer satisfaction targets by providing professional, empathetic, and effective support experiences. Gather customer feedback and insights for continuous improvement. Provide expert technical support for SaaS Solutions used in renewable energy applications, particularly for solar, wind, storage and hybrid sites. Assist clients with troubleshooting, and resolving technical issues related to SCADA system operations, data collection, and control processes. Troubleshoot, diagnose, SaaS-related issues in real-time, ensuring minimal downtime for clients. Respond to customer inquiries through various channels (phone, ticketing system) with clear, concise, and actionable solutions. Create and maintain detailed documentation for the resolution provided in the support ticketing system. Create knowledge articles of recurring issues solutions, best practices and configuration guidelines in the knowledge base system. Collaborate with internal teams, including engineering, product development to escalate and resolve more complex issues. Own Customer issue resolution and communication from start to end including engaging cross-functional teams for assistance in the background. Participate in weekly on-call rotation. What You Will Need To Be Successful We believe you enjoy working in a purpose-driven organization and thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you effectively manage multiple tasks of varying complexities, work well in a fast-paced environment, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox: Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred). Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred). Knowledge of CRM / Ticketing system as well as ticketing workflows. Competencies And Qualifications Software Proficiency. Proficient in using relevant software and support tools, CRM platforms like Freshdesk as well as Technical Support ticketing workflows. Familiarity with SaaS (Software as a Service) products and technologies is a plus. Database Knowledge. Familiar with SQL and relational databases. Cloud Computing. Good understanding of cloud computing platforms and databases such as Azure and AWS (Amazon Web Services). Computer Networking Expertise. Experience working with Linux and networking fundamentals. Good understanding of networked devices and communication protocols. The ability to diagnose and resolve technical issues efficiently is fundamental. This includes researching problems, following procedures, and using relevant tools. Soft Skills Communication Empathy and Customer Focus Time Management and Prioritization Adaptability Team Player

Job Title: SLA Manager Location: Coimbatore Department: Service Management Reports To: General Manager Job Overview: We are seeking a detail-oriented and proactive SLA Manager to oversee the development, implementation, and management of Service Level Agreements (SLAs) for our organization. The ideal candidate will be responsible for ensuring that service delivery meets or exceeds agreed-upon standards, managing relationships with clients and internal stakeholders, and driving continuous improvement in service quality. Key Roles & Responsibilities: SLA Development: Develop, negotiate, and implement Service Level Agreements with clients and internal departments. Ensure that SLAs align with organizational goals and customer expectations. Performance Monitoring: Monitor and evaluate service performance against SLA metrics. Generate and analyze performance reports to identify trends, areas for improvement, and compliance issues. Incident & Escalation Management: Manage and resolve SLA-related issues and escalations. Act as the point of contact for SLA-related queries and concerns, ensuring timely resolution. Continuous Improvement: Drive initiatives to improve service delivery and operational efficiency. Collaborate with cross-functional teams to implement best practices and process improvements. Stakeholder Communication: Maintain strong relationships with clients and internal stakeholders. Communicate SLA performance and updates regularly, ensuring transparency and alignment. Compliance & Reporting: Ensure compliance with SLA terms and conditions. Prepare and present reports on SLA performance, including compliance status, issues, and improvement plans. Training & Support: Provide training and support to internal teams on SLA-related processes and procedures. Ensure that all relevant staff understand and adhere to SLA requirements. Documentation: Develop and maintain comprehensive documentation related to SLAs, including agreements, performance metrics, and improvement plans. Qualifications: Education: Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience. Experience: 3-5 years of experience in SLA management, service management, or a related role. Experience in managing SLAs in a technical or service-oriented environment is preferred. Technical Skills: Strong understanding of SLA principles, metrics, and best practices. Proficiency in service management tools and software (e.g., ITSM platforms). Familiarity with industry standards and frameworks (e.g., ITIL). Soft Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Detail-oriented with a focus on quality and customer satisfaction. Preferred Skills: Experience with contract negotiation and management. Knowledge of project management methodologies and tools. Familiarity with data analysis and reporting tools. Why Join Us: Career Growth: Opportunities for professional development and career advancement within the organization. Dynamic Environment: Work in a fast-paced and innovative environment with a focus on excellence. Competitive Compensation: Attractive salary and comprehensive benefits package. Collaborative Team: Join a supportive and dedicated team committed to delivering high-quality service. Job Types: Full-time, Permanent Pay: Up to ₹40,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 8056866655

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Facilities Executive Work Dynamics Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process. To ensure accident or crises management is addressed immediately. Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process. To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep. To ensure immediate response to all priority calls during the shift and follow escalation process. Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services. To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits. To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. Answering the employees query on phone and mails replying. Ensure to implement all process/ procedures on ground effectively. Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping service To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas. During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements. To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Answering the employees query on phone and mails replying. General Operations To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLLM. To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done. To coordinate with engineering team for any issues that need help. Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e. Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Should be able to grab and adopt to all the new implemented initiatives. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Job Description Summary: To manage laboratories owned by Aviagen India for internal flock health monitoring that provides high quality results which are reliable and consistent within agreed timescales and quality standards Job Description: Manage all sections of the laboratory (Serology, Bacteriology & Media preparation, molecular diagnostics, Virus isolation and characterisation, etc) to ensure that all samples are processed and tested to a high standard of accuracy and within tight deadlines. Implement sample testing protocols to agreed quality standards, seeking to improve the efficiency and consistency of these techniques wherever possible. Ensure that all data are maintained accurately and timely in accordance with Aviagen standards and process. Review all results which fall out with limits and decide on further action where appropriate, including escalation of issues which pose a health risk to products and the company. Ensure that existing and new employees are properly trained and their competence assessed on a regular basis to ensure that they operate to the quality standards required. Ensure the working practices in the laboratory meet appropriate standards of hygiene, health and safety. Manage the laboratory staff, including performance management, communication, training and development, etc to ensure that the lab is resourced with competent and motivated staff. Plan and manage the laboratory budget, seeking opportunities for cost efficiencies and quality improvements where necessary. Production planning and procuring required materials through established procurement process of the organisation. Preparing annual reports, periodic renewal of DSIR certification as it comes and successful completion and continuation of NABL accreditation. Manages Budget and Staff of 9 Other Qualifications: Masters in Microbiology/biotechnology 10 years of experience in microbial laboratory techniques including virology and molecular diagnostics Good communication skills Ability to motivate and manage the team Ability to run the division independently

TechnologyTamil Nadu Posted On 13 Jun 2025 End Date 28 Aug 2025 Required Experience 0 - 1 Years Basic Section New Job Title - No. Of Openings 1 BAND Band 1 Grade Level 2 Designation System Administrator Campus/Non Campus - Employment Type - Requisition Type Replacement Employee Category - TAT 30 Closing Date 28 Aug 2025 Organisational Company Matrimony.Com Business Unit Group Functions-Common Department Technology Sub Department IT & Telecom Support Group ( ITG) Country India Region Tamil Nadu State Tamil Nadu City Chennai Working Location Beliciaa Towers Industry - Functional Area - Role - Skills Skill Minimum Qualification No data available Job Description JOB DESCRIPTION System Administrator Reporting : Manager About us : Matrimony.com Ltd is India's largest Wedtech company and the first pure-play consumer internet business to get listed. our flagship brand BharatMatrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). The company provides both matchmaking and marriage-related services through websites, mobile sites, and mobile apps and is also complemented by 130+ company-owned retail outlets. Its flagship matchmaking services are BharatMatrimony, EliteMatrimony, and CommunityMatrimony. With strong leadership in matchmaking, the company has been expanding into the highly unorganized $55 billion marriage services Industry with WeddingBazaar and Mandap.com services. The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come. Role Overview : To ensure day to day operations is running smooth in the Branch and ensure the below Responsibilities and skill sets are being handled for day to day and any upcoming projects. Key Responsibilities : 1) Branch Infra Monitoring and Maintaining uptime 2) Dialer support (Outbound , Inbound ,PRI, GSM) 3) Firewall support 4) Asset Management. 5) Network support and administration 6) Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, Wireless and network segments. 7) Server support and Administration - Windows / Linux 8) Application testing and Performance monitoring 9) Handle the Business escalation and ensure the support & resolve the issues on time 10) Branch Incident management and root cause analysis 11) Raise the service request and Coordination with service provider for any service outage and follow-up the matrix 12) Desktop, laptop, Tab allocation and troubleshot issues (L1/L2) 13) Support for Retails ( IT Infrastructure) - Remote Support. Skills and Competencies: Knowledge on Windows and Linux systems Capability for remote support and troubleshooting Networking Skills related to routers, Switches Configuration of Firewalls, troubleshooting Handling of Dialers and is related support Education and Experience : Any graduate with experience in system admin field Job Location : Chennai

Troubleshooting and Problem Resolution: Identifying, diagnosing, and resolving hardware, software, and network issues. Incident Management: Recording, categorizing, and tracking incidents, ensuring timely resolution and escalation when necessary. Service Request Management: Handling various service requests, such as software installations, access permissions, and hardware updates. Communication and Customer Service: Communicating effectively with users, both technical and non-technical, to explain solutions and address concerns. Knowledge Base Maintenance: Contributing to and updating the company's knowledge base with troubleshooting steps and solutions. Documentation and Reporting: Documenting incidents and resolutions, and generating reports on service desk performance. Collaboration and Teamwork: Working with other IT staff, vendors, and third-party support teams to resolve complex issues. Example: A Help Desk Analyst might troubleshoot a user's malfunctioning printer, guide them through the process of installing new software, or assist them with logging into a network. They might also be responsible for managing access to company resources, such as email or file shares. Job Types: Full-time, Permanent, Fresher Pay: ₹16,822.80 - ₹40,720.56 per month Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

Org Structure QA - Customer QA Job posted on Jun 14, 2025 Employee Type Staff Experience range (Years) 0 - 0 Purpose of the Role "1) Responsible for on-ground execution of Quality strategy and achievement of strategic operational goals to exceed customer expectations for product quality, cost and delivery, through focus on Customer quality assurance activities " Responsibilities & Accountabilities Execute the quality strategies and processes in place with respect to Customer quality to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner Execute quality assurance activities associated with the Customer experience (Products, issue resolutions, interactions, service, sales) Drive quality system improvement strategies for processes related to customer interactions and satisfaction and drive its implementation. Monitor critical quality metrics and parameters required to meet profitability and customer satisfaction targets Maintain COPQ(Cost of Poor Quality) with respect to Customer quality of the unit within the acceptable target limits Ensure quick resolution of customer complaints and enhance customer satisfaction Ensure the highest quality output that meets customers' expectation in the most cost effective manner, through Customer quality assurance activities along with action planning for identified gaps Participate in daily DEMS complaints meeting for Foundry products Track and execute actionable for pending customer complaints in DEMS periodically Coordinate with DEMS handling team to resolve complaints on time Track and support SIC in escalation of long pending customer complaints with HOD's Execute the activities for closure of the complaints in DEMS module as per agreed time line. Identify critical unresolved issue in Foundry products and initiate projects on the same Conduct Customer visit or faster resolution of customer complaints Execute Product Audit at Customer end as per time line. Ensure timely delivery of Free replacements for Service requests booked in DEMS Identify and suggest methods for rectifying the bottlenecks that lead to delay in complaints resolution process. Assist in continual improvement of Quality system Participate in Process improvement teams and complete documentation whenever required. Participate in Daily war room meeting for customer complaints resolution Track and ensure lead time for closing complaints is as per agreed time line. Execute activities for chronic failures elimination Ensure reimbursement of customer returned supplier parts Customer issue resolution and escalate if on time if required, to improve the customer complaint closing response time Implement Fire wall station based on customer complaints Ensure adherence to Business Excellence processes in all activities related to the Customer quality sections Review and evaluate Customer quality data to identify process improvement opportunities within the manufacturing and quality section Suggest and use latest technologies and tools for Customer satisfaction and quality assurance

Job description We are seeking a skilled Costing & Estimation engineer. This role involves preparing BOQs, reading technical drawings, and managing project estimations. You will work closely with internal teams and external stakeholders to deliver high-quality solutions tailored to client requirements. Key Responsibilities LT & HT Panels 2D Drawing read & modifications Collaborate with sales and procurement teams to ensure cost-effective designs. Ensure project compliance with industry standards and safety regulations. Analyze client needs and provide customized design solutions. The scope of work through tender documents/BOQ. The quantities rate analysis & cost of work to be executed in accordance to tender/BOQ specifications. Work analyze, price variation, price escalation, payment term and can present in simple terms. Work understand & enter price contractual terms given in bid documents. Qualifications & Skills Education: Bachelor's degree in electrical engineering or a related field. Technical Expertise: Proficiency in BOQ preparation and cost estimation. Knowledge of panels. Hands-on experience with GA drawings, SLD, and control diagrams. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Diploma (Required) Location: Vatva Gidc, Ahmedabad, Gujarat (Required) Work Location: In person

Job Summary 2 Year Bond Complusory Solve the queries of the customer via Mail, Chat & Web Call. Required office and client visit as per requirement. Provide software technical Support and training on calls and remote/online, Assist users in all aspect of ERP system use Testing of new software and providing feedback for improvement, Build and promote strong and long-lasting relationship with clients To work with the software technical team(if required) to resolve the customer problem Up-to-date technical knowledge Help to create user manual and functional document preparation Managing help desk system with minimum response time on all tickets with resolutions. On-site Demo and training Ready to travel Pan india Responsibilities and DutiesLogging and resolving customer issuesCustomer correspondence including documentation of user guides and other resources Escalation and reproduction of technical issues for the development teamQA tasks and technical documentation System monitoringQualifications and Skills minimum of 2 years experience required. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Shift: Day shift Education: Bachelor's (Required) Experience: Software Support Executive: 1 year (Required)

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Facility Executive - Soft Services Account Management – Work Dynamics (region/country) What this job involves: Facilities Executive Account Management – Work Dynamics What this job involves Bringing enhanced comfort and efficiency to the office How can you help make employees and visitors alike love our office? You’ll do so by arranging for regular preventative maintenance and repairs for our facilities. Scheduling for regular cleaning services and ensuring all office equipment are in good working order are a few of the tasks you’ll do to spruce up the office. You’ll keep an eye out for potential emergencies and carry out steps for managing such situations. You’ll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you. Blending security and hospitality You’ll oversee visitor access—clients, contractors, vendors—and maintain logs and filing work of such information on a regular basis. You’ll not only be the “gatekeeper,” but also the “face of JLL,” acting as a back-up receptionist as needed. As you perform a juggling act between helping safeguard our premises and giving a warm reception to our guests, you’ll be working closely with team, receptionists and tea attendants, overseeing them and ensuring they carry out all work to a high standard. Keeping stakeholders engaged Every business aims for client satisfaction—but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders—management, clients, vendors, landlords—we’ll be more than happy to work with you. Because in this role, you’ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder’s needs. Sound like you? To apply you need to have: Smart Do you have more than two years’ experience in facilities management? Are you driven by service excellence? Are you knowledgeable in budgeting and facilities security? We’d love to speak with you! Articulate Excellent communication skills are vital—both spoken and written—as we’ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Job ID: 1256 Location: Fully On-Site, Noida, Uttar Pradesh, IN Job Family: Manufacturing Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose Responsible for Scheduling. Planning and Coordination for the complete Mechanical/Metallic commodity. Risk analysis, coordination with Purchasing commodity for capacity enhancement, Analyzing schedules, identify gaps WRT to CSCN, close gaps by coordination with internal functions / suppliers. Key Responsibilities Analyzing MRP schedules, Identify gaps and highlight Risks if any. Identify Line Stoppages risk based upon lead time, part readiness and coordinate with supplier / internal function for smooth supplies. Verify ASN in CSCN, Identify the gaps if any and give feedback to supplier or amend ASN data in system with coordination with Business process team.. Coordination with Warehouse team on unloading of material and identify packaging improvement if any for feedback to supplier. . Timely escalation of critical issues to Commodity Head. To ensure no line stoppages duie to part shortage. Experience Required At least 3-5 years of experience in Supply Chain-Procurement function and inventory management. Preferred Qualifications Bachelor in Engineering/Diploma/MBA What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

Noida,Uttar Pradesh,India Job ID 768006 Join our Team About this opportunity: We are currently looking for a dedicated IT Infrastructure Engineer to ensure that our IT services are delivered as expected to all stakeholders and end users. This role is fundamental to the technical and process delivery of services within our IT Infrastructure Operations India portfolio. Empowered within Digital Infrastructure Operations, the successful candidate will be tasked with coordinating, communicating, and, when necessary, circumventing standard support processes to ensure the optimal approach to service restoration or risk mitigation. Purpose: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. Key Responsibilities: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. Qualification: Certifications (Preferred but Not Mandatory): CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Technical Skills: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Soft Skills & Competencies: Strong analytical and problem-solving skills. Good communication skills (to interact with L2 teams, vendors, and stakeholders). Attention to detail for monitoring alerts and logs. Ability to work in shifts (24/7 operations). Incident documentation and escalation skills. Work Experience: Minimum 1-2 year experience, Network Monitoring or Technical Support roles. Key Differentiators Between Role Proficiencies (Optional): Primary Responsibilities: All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs. L1 investigation based on alert occurrence & issues reported by end users Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?