35932 Escalation Jobs - Page 39

About Us: Atica is a leading, tech-first remote sales & revenue management company for Hotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup, funded by the top investors in the country, like Titan Capital, DIBS. As innovators at the forefront of the industry, we strive to deliver the highest quality service to all our clients while setting new standards for efficiency and effectiveness. We aspire to build high-quality, innovative & robust software that makes an impact! Find more about us! https://www.aticaglobal.com https://www.linkedin.com/company/atica-global Role Overview We are seeking a Distribution Manager to set up and scale Atica’s distributio...

Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application ...

Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We’re here to better our world with biology. In This Role You’ll Make An Impact By Monitoring and control of specific production operations. Adherence to Standard Operating Procedures, Equipment operating p...

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Roles & Responsibilities: Ensure high customer satisfaction by working with internal teams to provide seamless customer experience Educate clients on best practices for their program and business needs, becoming a trusted advisor Maintain a consistent level of technical readiness and industry expertise Understand and provide accurate information via phone and email about client portals, produc...

Your Team Responsibilities Our mission is to embed AI-driven automation, telemetry, and observability into MSCI’s production environments, enabling the Quality Center of Excellenace team to deliver on its objectives of operational excellence, risk reduction, and quality at scale. We serve as the engineering backbone of production governance, ensuring that systems are reliable, efficient, and continuously improving through data-driven insights. Your Key Responsibilities AI Tooling & Framework Development Build AI-driven tools for anomaly detection, incident triage, and root-cause analysis in production systems. Develop and deploy automation frameworks to support Level 1 / Level 2 support team...

Job Title Service Assurance NAM Job Grade G10 Function Information Technology Sub-function Service Assurance(NAM) Manager’s Job Title Service Assurance Lead Skip Level Manager’s Title Head - Global IT Service Assurance Function Head Title Head - Global IT Service Assurance Location: Mumbai Areas Of Responsibility At Sun Pharma, we commit to helping you “ Create your own sunshine ”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take cha...

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com Role At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: Be E...

The opportunity Responsible for leading the planning and execution of R&D projects, ensuring alignment with strategic objectives. Manage the entire project lifecycle by ensuring the proper implementation of required processes and maintaining compliance with relevant standards in quality, health, safety, and engineering, to achieve the targeted metrics. Collaborate with cross-functional teams to drive innovation and enhance project outcomes. How You’ll Make An Impact Leading and managing complex projects and coordinating work of multi-location and cross-functional project team/s. Motivating and monitoring internal and/or external resources to accomplish all tasks and milestones. Managing the ...

Implementation Description: The Cvent implementation team is responsible for configuring and deploying Cvent software for new and existing clients. The team's primary goal is to provide expert guidance and technical execution to ensure the client successfully deploys, adopts, and receives value from their Cvent products. The team's work is a mix of project management, technical configuration, and client-facing consultation. Implementation Responsibilities: Provide high level of consultation to customers on applying Cvent technology to meet their meeting and event management program goals Manage simple to complex implementation projects to include project management, keeping project on track,...

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management. Those in accounting at PwC will focus on managing financial records, analysing data, and assisting in compliance with accounting standards. You will play a crucial role in providing accurate financial information and insights to support decision-making. Why PWC At PwC, you wi...

Job Description Job Purpose The Senior Manager, Client Operations is responsible for establishing operational objectives, policies, and strategic direction for the Client Operations function serving ICE Mortgage Technology's customer base. This leadership role brings near-expert level domain expertise to manage complex, ambiguous problems while ensuring exceptional client satisfaction and operational excellence. The Senior Manager mentors and develops team members, delegates assignments effectively, and drives continuous improvement across the organization. Responsibilities Establish operational objectives, policies, and strategic priorities for the Client Operations functional area Manage a...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us...

Job description Experience required: 2+ years in IT Networks and Servers (Level 1 Engineer) Job Responsibilities: - Experience to manage Network Operations independently consisting of Routers / L2 & L3 switches / firewall / Internet VPN - Troubleshooting of LAN / WAN / Internet issues and recommending probable solutions along with impact analysis. - Good Knowledge of Cloud setup from network perspective. - Good knowledge of network protocols and multicast network. - Good knowledge on Linux Server administration and management - Analysis and troubleshoot of incidents and escalation of events. - Hands on experience in Cisco, Nokia, Huawei routers, Switches and firewall - Regular interaction wi...

Oversee 24/7 monitoring of network systems, servers, and applications. Acknowledgement of alarms for Core links/device monitoring Quickly identifying and resolution of network outages. Fault Identification Time for network elements. Updating stakeholders on incident resolution status. Inform stakeholders promptly about critical incidents and their resolutions. Regular communication with cross functional team members to improvise customer service experience. Coordination with Field, Third Party Providers, Partners such as Airtel/VIL/TTSL/TCL/GFGNL etc., timely update. Escalation to internal teams and followup till closure with proper RFO. Experience of 2 years with Network hardware like switc...

Job Description Process Manager - FCC Pune | Full-time (FT) | Financial Markets Shift Timings: APAC/EMEA/US |Management Level: PM| Travel Requirements: NA The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and ...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

Job Description: Blended Process – US Insurance Claim Verification Location: Shillong Shift Timing: Evening & Night Shift Transportation: Provided during odd hours (up to 30 km radius) For Applying for this role please fill this google form: https://forms.gle/XkRcUxPtQXnGVyjA7 Role Overview We are seeking experienced professionals to join our US Insurance Claim Verification team. This is a blended process role involving both voice and non-voice tasks, supporting US-based insurance operations. The ideal candidate will have prior experience in an international voice process, preferably in US-based operations, with strong communication and analytical skills. Key Responsibilities Handle outbound...

7 - 9 Years 1 Opening Trivandrum Role description Role Proficiency: Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines and assist project manager in day to day project execution Outcomes: Co-ordinate and promote the effective functioning of incident/problem management activities across all of support teams Contribute to the planning of application/infrastructure releases and configuration changes Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence Maintain knowledge base of known support issues and resolutions Create a...

Responsible for overall service operations management at the branch, ensuring effective coordination, scheduling, and execution of all service calls related to Acer and HP brands. Manages both warranty and out-of-warranty (OOW) service processes, ensuring adherence to brand-specific policies, documentation, and reporting requirements. Coordinates daily Acer and HP call allocation, ensuring optimal assignment of service jobs to field engineers based on skill set, availability, and location. Attends and actively participates in Acer and HP review meetings, presenting updates on open calls, service performance, escalations, and improvement actions. Provides technical support to engineers onsite...

Job description: Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Su...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

About this role: Wells Fargo is seeking a Senior Commercial Real Estate Portfolio Representative. In this role, you will: Evaluate moderately complex financial performance of borrower and guarantor based on a variety of factors and determining an appropriate risk rating, both qualitative and quantitative; this would include review of financial statements and compare it against Commercial Real Estate guidelines Analyze historical cash flows and developing proforma based on historical performance of the property and relevant market data Evaluate existing leases within the property to determine possible impact on cash flows by reviewing for pertinent clauses, such as termination options and go ...

About this role: Wells Fargo is seeking a Senior Commercial Real Estate Underwriting Coordinator In this role, you will: Support the Commercial Real Estate Underwriting functional area in servicing, underwriting, and asset management Work with individuals in more experienced roles to understand client needs and coordinate efforts to service clients by working closely with different departments in the Commercial Real Estate Underwriting functional area Perform moderately complex administrative, transactional, operational, and customer support tasks related to Commercial Real Estate Underwriting functional area Review credit reports from borrowers and ensure collected data meets all the regula...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...