20315 Escalation Jobs - Page 38

What this job involves: As an Assistant Facilities Manager at JLL, you'll play a vital role in supporting the Facilities Manager to deliver exceptional facility management services for our Commonwealth client. This multifaceted position requires you to manage day-to-day site operations, oversee vendor relationships, and build strong stakeholder connections while ensuring compliance with health and safety regulations and contractual obligations. You'll assist in implementing industry best practices, maintaining critical environment requirements, and monitoring financial processes to deliver cost-effective services that meet client expectations. This role offers the opportunity to develop your leadership skills through team coaching and vendor management while making a meaningful impact on operational excellence and service delivery. By joining our collaborative team, you'll contribute directly to JLL's mission of shaping the future of real estate for a better world while growing professionally in a supportive environment that values your well-being and personal development. What your day-to-day will look like: Provide coaching and direction to the site team while serving as backup to the Facilities Manager, fostering an environment that supports teamwork and performance excellence Deliver excellent customer service by building effective relationships with key stakeholders and ensuring service delivery meets contractual obligations and client expectations Manage multiple vendors across hard and soft services to ensure timely, budget-compliant service delivery while assisting the JLL Procurement Team with vendor procurement processes Monitor financial processes including accounts payable procedures and contract management to ensure best value delivery to the client Review contractor Safe Work Method Statements (SWMS) and support the implementation of JLL's Operational Risk Management (ORM) program and business continuity plans Oversee site operations including building procedures, performance measures, and critical environment requirements while seeking ways to reduce costs and improve standards Provide 24/7 emergency call support and site attendance as required, following established escalation procedures and incident reporting protocols Required Qualifications: Minimum 2-3 years of experience in facilities management or related field Demonstrated experience in vendor management and stakeholder relationship building Knowledge of health and safety compliance requirements in facility operations Strong financial acumen with experience in budget monitoring and contract management Excellent communication skills with ability to work effectively across all organizational levels Experience in implementing operational standards and performance measures Proven ability to work in fast-paced environments requiring flexibility and multitasking Preferred Qualifications: Certificate or diploma in Facilities Management, Property Management, or related field Experience working with government clients or in diplomatic facilities Background in residential property management Knowledge of procurement processes and best practices Experience with work order management systems and performance metrics Understanding of critical environment management requirements Background in implementing risk management and business continuity programs Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Role Purpose: The Senior Customer Escalation Engineer is responsible for supporting Jumio’s enterprise customers. The individual will be an experienced, driven Product Support professional looking to join our Global Product Support team. This is an essential role handling customer escalations and proposing solutions - you are the overall subject matter expert on Jumio’s solutions with customers and trusted internal stakeholders across the organization. Role Value: You should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. You have a commitment to excellence and a desire to delight customers. You have a proven track record with solving problems and know the importance of getting the details right. Example Responsibilities: You will play a key role with supporting Customer Success, Engineering, Product, Sales, and Account Management teams – handling internal questions, providing product education and training, as well as engaging with customers Perform effective and efficient handling of all levels of technical support cases ranging from basic user questions to issues requiring more in-depth technical knowledge Analyze and troubleshoot problems experienced by Jumio customers; including reproducing them and ultimately trying to respond to customers with a solution Manage technical issues and escalations to completion; involves periodically working standby hours, if necessary Perform technical certifications of customer integrations before launch Work inside the cross-functional agile teams, closely cooperating with developers, operations, product owners and other key stakeholders Actively contribute to both Jumio’s internal and external (customer) Knowledge Base, produce technical documentation, incident reports, and release notifications Experience and Qualifications : Ideally 5+ years of experience in a customer facing Technical Support, Technical Account Management, or Customer Success role Excellent technical communication skills for business audience / Able to provide clear technical explanations Excellent troubleshooting and problem-solving skills with a strong analytical/QA mindset Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies Experience handling customer escalations, providing frequent updates and presenting findings to key account contacts Knowledge of Web and mobile technologies, which may include REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS, iOS, Android, React Native, or Flutter Ability to multi-task and work in a fast-paced environment Team player that is able to also individually perform and has a vested interest in continuous personal development Enjoy working in a multicultural and geographically diverse organization Available for standby hours when required Great To Have: Experience troubleshooting and certifying API, Web, and Android / iOS Mobile SDK implementations Experience in JIRA, Confluence, Salesforce, and Power BI Experience within the Identity Verification and similar businesses is a benefit BA/BS/MS in Computer Science, Management Information Systems, or similar degrees are beneficial Key Characteristics and Attitudes: In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill. Friendly and supportive Adaptable and flexible Articulate and persuasive High IQ and EQ Curious and coachable Commercially Aware Resilient and tenacious Big picture and the detail Jumio Values: IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation Equal Opportunities : Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses. About Jumio: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others. Applicant Data Privacy We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Essential Skills and Experience: 3+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Requirements Essential Skills and Experience: 2+ years of relevant experience Must have skills: JAVA, Spring/Spring Boot, REST API, Microservices - JAVA or NODE.JS, JBOSS, SQL, MS Azure (Azure EventHub, Confluent Kafka, ASP) or AWS equivalent. Working Knowledge: Bitbucket, GIT, Confluence, JIRA, Strong experience in DevOps pipeline, CI/CD and related tools. Nice to Have: OAuth and Event Driven messaging, Postman, O/S (Windows, Linux), Jboss scripting/CLI, prior FI experience. Expert knowledge of the business, broader organization, technical environment, standards, processes, tools, procedures, multiple programming languages, operating systems, solutions design and other relevant technology areas from a design/support/solutions perspective. Responsible for overall development activities/progress in alignment with the development standards and guidelines set by the practice. Provide technical guidelines, support, and align the development practice to align with the bank's strategic vision and objective Provide technical input and support to Architecture & Design, delivery and other team leads/partners as required. Point of escalation for the development team. Readiness and motivation to work autonomously in a lead capacity on a diverse range of activities (e.g. design, support of technical business solutions) and can be relied on to coach, educate and monitor the work of others. Primary subject matter expertise in multiple areas; you're seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing. Involvement in coaching and advising clients, partners and project teams; capable of being an internal expert resource in "technical information exchange". Commitment to and belief in the quality of your deliverables.

About This Role Wells Fargo is seeking a Financial Crimes Associate In This Role, You Will Participate in and provide support for low complexity initiatives Investigate, negotiate and mitigate potential or known moderate dollar loss or risk claims with customer suspects Examine evidence and work with more difficult customers or collect losses from responsible party Examine fraud findings to determine extent of fraud risk Review issues and policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Research and scrutinize complex transactions and referrals to prevent and detect financial crimes activities, policy violations and suspicious situations with low to moderate risk Perform analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses or products Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements Draft report of findings and trend evaluation and make recommendations to mitigate risk Provide information to managers, functional colleagues and stakeholders Provide litigation support, under guidance by more experienced colleagues, by providing support documentation, testimony and evaluating cases for potential risk Conduct education for financial crimes awareness Required Qualifications: 6+ months of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 12 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-475798

Morgan Stanley IT Service Manager - Vice President - Workplace Operations & Support Profile Description We’re seeking someone to join our team as (Vice President). The Bengaluru Workplace Support Services team is looking for a Service Manager to cover all Business Units in Bengaluru. These include Operations, Technology, Institutional Securities and Human Capital Mgmt & Corp Services. The primary responsibility is maintaining stability, service, and ensuring the availability of technology systems for the user environment. The candidate should have experience leading a team which supports senior stakeholders and end user issues or a similar environment. This is Vice President position that drives innovation, develops technology roadmaps, and provides vision and strategic direction to align technology initiatives with long-term business objectives, fostering a culture of excellence, growth transformation across the organization. This person will need to provide leadership, frontline support, manage projects, procurement and training & communication pertaining to the users' technology environment. They will manage (hire/train/mentor) a team of WSS Operations full-time employees and consultants. Given the breadth of support which spans multiple BU's this individual must have very strong communication skills in dealing with Senior Management and direct Business clients. This person should have a high-level understanding of technical disciplines across multiple infrastructure systems and front office applications. They are also responsible for providing frontline desktop support for the above-mentioned business units in Bengaluru. This position requires strong troubleshooting skills, excellent communication skills, management and organizational skills, and aptitude for fast learning and the ability to work well in a team environment. Enterprise_Technology Enterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions. Workforce Technology & Services Workforce Technology & Services Provides the Firm’s workforce with the technology, services and capabilities required to meet the needs of colleagues, partners and clients Workplace Operations & Support This is Vice President position that delivers efficient technical support and ensures smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What You’ll Do In The Role The Service Manager will function as an interface for other ETS teams to the clients, managing and communicating outages, scheduling downtimes, projects, upgrades, and other operational events. They will be required to maintain a communication channel and working relationship with key Business stakeholders and operating officers to understand and provide for their present and upcoming requirements and needs. They also will need to work with other SMs, both regionally and globally, and represent the interest of the regional Bengaluru clients for firm-wide projects, stability reporting, and other initiatives. The SM will also provide input in outage reporting and stability calls, gathering information directly from clients and ensuring accurate reporting from the business to our technology partners. As part of this team the Service Manager will have standard working hours in operations, however there is the need to be flexible due to some on-call, incident management, weekend work checkouts and adverse environmental factors. A critical part of the Service Manager role will be adherence to the firm's Risk Management and Asset Alignment policies to ensure all efforts are captured, following procedures, and ensuring the audit trails are fully maintained. To maintain stable desktop environment across business units at Bengaluru Proper and timely response for problems received directly from users Occasionally provide 1st level troubleshooting support on both software & hardware, OS, applications, and remote devices Escalate and Own issues by coordinating to 2nd & 3rd level support, also with vendors if necessary Understand the business operations & users' practices Perform impact analysis for special events (Business and IT Events) Perform root cause analysis and suggestion to the vendor/other IT teams to reduce recurring issues Act as a liaison between the business units and the Technology teams supporting them To work closely with global counterparts/project teams on desktop related projects Perform testing, user piloting and deployment on both software & hardware Update support documentation Provide coaching to the team members Coordinate new hire and transfer process - equipment purchase, Support function transfer and setup business specific applications wherever applicable Perform basic system administration tasks Keep up to date on the current technology Work on shift duties Be the main escalation contact for the team locally and stakeholders regionally Managing critical incidents and ensuring all key stakeholders are kept up to date Build extensive business and application knowledge required for supporting client facing applications Interface with clients and other technology teams to provide governance and control around the production environment Process Improvements Identify processes which need improvement due to duplicate effect, consumption of more time, inaccuracy, lack of organized protocol, large risk etc. Indicate gaps where improvement is possible and provide recommendations. Work with the required teams to execute on the recommendations. What You’ll Bring To The Role 10+ years of overall enterprise level IT experience At least 6 years' relevant experience would generally be expected to find the skills required for this role Strong incident management skills with proper understanding of ITIL principles Strong people management and interpersonal skills Strong leadership and project management skills Client focus and relationship management Proven ability to work independently with little supervision as well as in a team environment Previous experience in Production Support, Incident Management role Comprehensive knowledge of Windows operating system, applications, and computer hardware Solid experience in supporting Market Data products, e.g. Bloomberg, Eikon Good knowledge of the Investment Banking industry Understanding of Risk Management Proven track record of delivering successfully on time and within scope and experience working in an Agile development environment. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

About This Role Wells Fargo is seeking a Finance Analyst. About Corporate Finance, Provide centralized finance capabilities and support to executive management, and Business and Enterprise Function teams. The team manages the overall forecasting process and provides financial advice and analytics on enterprise-wide strategic initiatives. Corporate Finance is also responsible for internal management reporting and all centralized finance processes, tools and applications. In This Role, You Will Participate in functions related to financial research and reporting Forecast analysis of key metrics, as well as other financial consulting related to business performance, operating and strategic reviews Identify opportunities for process improvements within the scope of responsibilities Research moderate to complex financial data in support of management decision-making for a business Create and communicate various activities such as product pricing, product, and portfolio performance Exercise independent judgment to guide key metrics forecasting, closing data and validation Present recommendations for resolving all aspects of delivering key forecasting projections as well as financial reporting to support monthly and quarterly forecasting Develop expertise on reporting that meets brand standards and internal control standards Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 2+ years of Finance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree in finance, Economics, Mathematics, or a related field. Strong years of experience in a rates-related role. Strong understanding of financial markets and interest rate products. Experience with process automation tools and techniques (e.g., VBA, Python, RPA). Excellent analytical, problem-solving, and communication skills. Attention to detail and a commitment to accuracy. Experience with Bloomberg, Reuters is a plus. Power BI expertise is a plus Job Expectations: The Rates Process Analyst/Specialist is responsible for supporting critical processes related to interest rate management, pricing, and automation. This role involves creating and maintaining market rates curves, sourcing index rates, applying interest pricing methodologies, developing process automations, and ensuring robust controls are in place. The ideal candidate will possess a strong understanding of financial markets, data analysis skills, and a commitment to accuracy and efficiency. Market Rates Curve Development: Create and maintain accurate and timely market rates curves using various data sources and methodologies. Index Rate Sourcing: Source and validate index rates from reputable providers, ensuring data integrity and compliance. Interest Pricing Methodologies: Apply and understand various interest pricing methodologies to support accurate product pricing and risk management. Process Automation: Identify opportunities for process automation and develop solutions to improve efficiency and reduce manual effort. Controls and Compliance: Ensure all processes adhere to established controls and compliance requirements, including documentation and testing. Data Analysis and Reporting: Translate financial problems and business needs into moderately complex analyses and recommendations using specialized knowledge and data research capabilities. Develop standard and customized reports, ad hoc analyses, and data visualizations, requiring specialized financial, statistical, and quantitative knowledge. Project Support: Participate in projects, assisting the systems support group with design, programming, research, testing, and implementation aspects. Troubleshooting: Assist in troubleshooting and problem-solving related to production or issuance issues. Documentation and Procedures: Assist with developing departmental and divisional procedures, policies, and controls to maintain the accuracy and efficiency of processes and minimize the risk of incorrect production and issuance output. Communication: Provide updates to project logs, monthly budget forecasts, and contribute to monthly newsletters or operations reviews. Stakeholder Management - Lead Presentations, stakeholder connect, able to collaborate with multiple user groups for change communication, able to understand complex requirements and work with multiple groups to implement the same. Posting End Date 13 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-475687

About This Role Wells Fargo is seeking a Technology Program Analyst for 2026 campus program. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In This Role, You Will Perform a variety of job assignments to develop key skills and gain a working knowledge of the organization Attend classroom training, self-study assignments, workshops, networking, and other events Participate in or provide support for low complexity initiatives within functional area Review basic or tactical issues, policies or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of the function, policies, procedures, and compliance requirements Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable Required Qualifications: 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 12 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-477302-1

About This Role Wells Fargo is seeking a Lead Commercial Loan Servicing Representative In This Role, You Will Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects Research, respond to and resolve complex inquiries Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit Support loan trading and assignments Prioritize work and provide day to day work leadership and mentorship to the support team Lead or contribute to customer issue resolutions that require coordination amongst various teams Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Flexible with Shifts. Should be ready to operate in US hours. Required Qualifications: 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 6+ Years of LIQ experience in commercial Lending, should have experience of Servicing in Syndication (Agented & Member) & Bilateral, should be ready to operate in US working hours. Job Expectations: Should have VBA Macro building skills and experience on building macros, should have good excel & SharePoint skills Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-472988

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role This operational leader role will set direction for multiple teams in Asia and based in the HCC – including but not limited to GSD, GWS and GTOC in the HCC. The role will have a strong operational focus on delivered globally aligned and standardized services across our support, crisis and operational excellence teams. The role will also lead HCC cross-collaboration across multiple IT Ops teams and partner closely with DTC & GCO leadership in Asia/HCC to build robust stakeholder partnerships. Your Role Accountabilities OPERATIONS/PROJECT MANAGEMENT Plan & manage work responsibilities multiple IT Ops team including GSD, GWS and GTOC teams in Asia, with existing operations team in the region. Assist in creating, applying, and upholding Service Management policies and procedures to align with the rest of the organization. Help set the strategy for managing responsibly & effectively multiple teams in the region, training strategy and work with international peers to drive a consistent process. Help set direction for global team with management of local vendors to ensure the delivery of IT services that are cost effective and of the highest quality. Fiscal efficiency - Support budget planning, track expenses to align with the organization fiscal goals. Work with Key business LT stakeholders to understand the business requirement and align the IT support requirement as per the need. Support the AI-first strategy for support – including wide-scale adoption of the Now-Assist tool and improving our self-heal/self-service customer focus by proactive problem management, partnership with Infra teams to reduce repetitive incidents and improvement knowledge management readiness for the customers. Manage the team’s regular work performance, reviews, performance improvement plans. Responsible to ensure a seamless onboarding and offboarding experience for employees across Americas region. Build close partnership with the other IT Ops LT in HCC, including Service Now and Reporting, to further enhance overall tool usage, optimization, automation and reportings for the global teams and functions. Escalations – act as the in-time zone escalation leader for LT escalations and rally the teams in the region to resolve escalations/heightened requests. Ensure that GWS comprehends and adheres to all Global Information Content Security policies and procedures. Tooling - work closely with our internal app teams like ServiceNow, Zoom, O365 to ensure our teams are best and most efficiently using the tools at our disposal. Partner with respective (Service Now team) to improve CMDB repository and up-keep of team/data pipelines. Improve our reporting outcome for all-up MPO, in partnership with Service Now and Power Bi teams to deliver advanced level reports for multiple teams. Partner with other regional leads (for Asia and Europe) and help deliver a standardized, exceeding level support from GWS/GSD teams. STRATEGY Drive the operational excellence function for MPO, including reporting excellence, driving KPI & Metric based outcome measurement and streamlining incident and crisis management operations. Setup the Operational excellence global function and teams, build integration to measure, report and drive improvements across MPO functions. Business Relationship stewardship - collaborate with key LTs to understand needs and dependencies to better align business processes. Global Standardization - Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes. Ensure team is functioning as a global function using universal KPIs, dashboards and reports. Work closely with various cross function orgs to understand the change, draw strategy to cover the support for global users. Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs. Encourage a culture of innovation, teamwork, and ongoing education, with an emphasis on delivering high-quality customer service. Improve our employee review and goal management processes, in line with corporate guidelines and help develop a hi-po, performance-pay culture across all teams and regions. ANALYTICS Develop comprehensive performance analysis of business processes and review ways of improvement. Deliver all-up reporting for the teams, with clearly defined KPIs and Metrics to measure success and drive team, process and operational improvement pipeline, in partnership with other regional leads (Asia, Europe). Qualifications & Experiences 12+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus) Experience managing/leading crisis, incident and support (Service Desk/Desk side) teams at global corporations with exceeding focus on service delivery and improvements. 5+ years of People leadership, coaching and culture management in a multi-location setup. Superior analytical and problem-solving skills, including power Bi & Service now tools. Experience developing financial models in Excel AND facilitating business discussions. Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets. A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture. Excellent written and verbal communication. Superb relationship building skills. Work collaboratively w/small teams. Ability to handle multiple assignments concurrently. Not Required But Preferred Experience Educational qualification - master’s degree in computers. 10+ years of post-master’s degree experience in a related field (entertainment or entertainment) Incident & Crisis management leader Six Sigma and ITIL Certified Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.) Familiarity with streaming and similar products/services Experience working in a national or global company Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI) Comfortable in working in highly iterative and somewhat unstructured environment How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Elite service leaders don't scale with headcount—they scale with systems. While 60% of professional services organizations watch their margins erode under complexity, you've been building the playbook for what comes next: AI-native delivery that runs with the precision of product, not the bloat of billable hours. At IgniteTech, we're not interested in the traditional professional services model that traps Engineering in customer-specific work while delivery teams drown in firefighting. We're building a fundamentally different approach—lean, standardized, and technology-driven—where implementation success is measured in adoption velocity, not bodies deployed. As our VP of Client Services, you'll architect and operate a delivery engine that unlocks Engineering to build core product while your team owns enterprise adoption end-to-end. You'll create AI-first playbooks that transform implementation from a consulting exercise into a product-like experience with predictable outcomes. This isn't about managing a services P&L through brute force—it's about building durable systems that scale exponentially as we grow. What You Will Be Doing Customer Implementation Mastery – Own the full customer journey from scope to adoption, deploying standardized, AI-powered onboarding processes that deliver measurable time-to-value outcomes. Delivery System Architecture – Design, implement and continuously refine AI-native playbooks that transform implementation from an art to a science, with reusable modules and systematic execution. High-Performance Team Leadership – Build and develop a team of A-players through rigorous performance management, targeted coaching, and metrics-driven accountability frameworks. Strategic Escalation Management – Lead structured recovery workflows that not only resolve immediate customer issues but strengthen the underlying delivery system to prevent recurrence. What You Won’t Be Doing Managing Custom Development Projects – You won't be leading a team that builds one-off solutions or customer-specific features that derail Engineering from core product roadmaps. Traditional "Body Shop" Services – You won't be scaling delivery by simply adding headcount or billing more hours—your success metrics revolve around efficiency and leverage, not utilization rates. Reactive Account Management – You won't spend your days putting out fires or managing tactical customer relationships without addressing root causes and systemic improvements. Manual Process Execution – You won't be bogged down in implementation tasks that could be automated, standardized, or enhanced through AI-powered workflows. VP Of Client Services Key Responsibilities Build and lead an AI-powered professional services organization that delivers consistent, scalable implementations while maintaining engineering focus on core product development. Basic Requirements Proven track record leading professional services teams at B2B software companies, with demonstrable success in standardizing implementation methodologies Direct experience managing high-stakes customer escalations with a systematic approach to resolution and prevention Advanced proficiency with generative AI technologies and demonstrated success integrating LLMs and AI tools into service delivery workflows About IgniteTech World-class talent. 100% global remote. Ready to be a part of the top talent that IgniteTech has curated from thousands of applicants throughout the world? Come join us. Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote-work-from-anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast-paced and we’re always looking for energetic and enthusiastic team members. We’re an Affirmative Action and Equal Opportunity employer and we value the strength that diversity brings to our workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5652-IN-COUNTRY-VPofClientServ

Description A Transportation Representative at ROW IB facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Representative at ROW IB works across Inbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment. Key job responsibilities A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. A day in the life Summary Of Responsibilities Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements. About The Team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A3056860

Location Name: Waidhan Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3056849

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3056849

What this job involves: As an Assistant Facilities Manager at JLL, you'll play a vital role in supporting the Facilities Manager to deliver exceptional facility management services for our Commonwealth client. This multifaceted position requires you to manage day-to-day site operations, oversee vendor relationships, and build strong stakeholder connections while ensuring compliance with health and safety regulations and contractual obligations. You'll assist in implementing industry best practices, maintaining critical environment requirements, and monitoring financial processes to deliver cost-effective services that meet client expectations. This role offers the opportunity to develop your leadership skills through team coaching and vendor management while making a meaningful impact on operational excellence and service delivery. By joining our collaborative team, you'll contribute directly to JLL's mission of shaping the future of real estate for a better world while growing professionally in a supportive environment that values your well-being and personal development. What your day-to-day will look like: Provide coaching and direction to the site team while serving as backup to the Facilities Manager, fostering an environment that supports teamwork and performance excellence Deliver excellent customer service by building effective relationships with key stakeholders and ensuring service delivery meets contractual obligations and client expectations Manage multiple vendors across hard and soft services to ensure timely, budget-compliant service delivery while assisting the JLL Procurement Team with vendor procurement processes Monitor financial processes including accounts payable procedures and contract management to ensure best value delivery to the client Review contractor Safe Work Method Statements (SWMS) and support the implementation of JLL's Operational Risk Management (ORM) program and business continuity plans Oversee site operations including building procedures, performance measures, and critical environment requirements while seeking ways to reduce costs and improve standards Provide 24/7 emergency call support and site attendance as required, following established escalation procedures and incident reporting protocols Required Qualifications: Minimum 2-3 years of experience in facilities management or related field Demonstrated experience in vendor management and stakeholder relationship building Knowledge of health and safety compliance requirements in facility operations Strong financial acumen with experience in budget monitoring and contract management Excellent communication skills with ability to work effectively across all organizational levels Experience in implementing operational standards and performance measures Proven ability to work in fast-paced environments requiring flexibility and multitasking Preferred Qualifications: Certificate or diploma in Facilities Management, Property Management, or related field Experience working with government clients or in diplomatic facilities Background in residential property management Knowledge of procurement processes and best practices Experience with work order management systems and performance metrics Understanding of critical environment management requirements Background in implementing risk management and business continuity programs Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll Do This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our clients as a Senior BASIS Customer Service Manager in SAP Enterprise Cloud Services (ECS). This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery. As a Senior BASIS Customer Service Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies and mentoring junior team members. Your expertise will be instrumental in SAP’s mission of enabling digital transformation for businesses worldwide. Your Key Responsibilities Include Leading strategic client engagements and acting as the primary point of contact for high-priority issues. Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals. Driving innovation by offering expert guidance on SAP technologies and solutions. Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction. Collaborating with cross-functional teams to design, implement, and optimize service delivery processes. What You Bring As our ideal candidate, you bring: A minimum of 6+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery. A proactive, results-oriented personality complemented by strong interpersonal skills Advanced knowledge in IT/cloud services, with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems. Proven skills in escalation management, stakeholder engagement, and contract management. Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios. Outstanding communication skills in English (German is a plus). A Bachelor’s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management). You Will Stand Out If You Also Demonstrate Experience in leading international and multicultural teams. ITIL certification Meet your team Join a high-performing and supportive team that thrives on collaboration and innovation. Our team fosters a culture of trust and mutual respect, celebrating milestones and encouraging continuous development. This is your chance to make a significant impact in one of the world’s largest private cloud service environments #SAPInternalT4 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 433342 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Job Description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Implement all test activities (Behaviour Driven Development (BDD), API test, UI Tests (Browser and Mobile), Performance test, Security Test, Exploratory Test, Accessibility Test etc.) adhering to the Global Test Strategy. Work across all POD activities and support across cross POD teams/ Quality Engineering teams in ensuring any testing related dependencies / touch points are in place. Delivering well structured, maintainable, and fully tested systems in time and budget. Working through the development and support phases of project delivery. Represent Quality Engineering at Scrum meetings, all other key project meetings and provide a single point of accountability and escalation for testing within the POD Establish effective working relationships across all stakeholders. Strong communication skills and experience in liaising with stakeholders. Provide recommendations to the Product Owner and/or other project stakeholders on the product readiness to go live. Provide on-going input into the overall process improvement of the Quality Engineering discipline. Mentor Automation Test Engineers and Exploratory Testers within the cross functional team. Need to demonstrate problem solving skills by providing suggestive ways and workarounds while at blocker instances to not hamper delivery or timelines. Need to close the gaps and work closely with team and measure the improvements. Contribution towards efficiency / Value addition. Requirements To be successful in this role, you should meet the following requirements: Experience in building and enhancing automation frameworks. Strong Quality engineering and Test management skill sets. Good understanding of ‘Retail Banking’ domain and requirement. Good Hands on experience with Core Java, Maven / Gradle, REST API, REST ASSURED/Karate, Selenium(WebDriver), Appium, Junit, TestNG, Java IDE’s. Good understanding of HTTP, JSON protocol and syntax, Cucumber, BDD methodology, Gherkin syntax, JIRA, Jenkins (CICD exposure) and Confluence. Working experience in Agile methodology / SAFe with ‘in-sprint’ automation Basic understanding of Performance and Cyber Security Quality Engineering Understanding of cloud-based architectures Good understanding of Kubernetes and Docker capabilities. Good understanding of Browser Stack or any other cloud-based device farms. You’ll achieve more when you join HSBC www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website Issued by – HSBC Software Development India

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs. Conduct change management, turnup and migrations requests Standard testing and troubleshooting of installs/activation post Provisioning. Validate wiring connections & schedule dispatches with field operations. Regularly participates in important projects or activities as a full contributing team member. Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s Perform escalation management, wherever necessary and in case project is in jeopardy. Minimum Qualification & Experience Relevant experience in network infrastructure project management and on field experience Desired Skill sets Understanding of Provisioning process, Telephone, Internet, Data, Service Activation Knowledge in switch and router configuration

Job Description Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers . Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. We are currently seeking an experienced professional to join the WPB team Role Purpose The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives .In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Principal Accountabilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability & Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence & Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC’s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank’s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Premier is a key proposition in the bank’s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. Role Context We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduation with 2 to 5 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company’s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

What this job involves: As an Assistant Facilities Manager at JLL, you'll play a vital role in supporting the Post Facilities Manager to deliver exceptional facility management services for our Commonwealth client. This multifaceted position requires you to manage day-to-day site operations, oversee vendor relationships, and build strong stakeholder connections while ensuring compliance with health and safety regulations and contractual obligations. You'll assist in implementing industry best practices, maintaining critical environment requirements, and monitoring financial processes to deliver cost-effective services that meet client expectations. This role offers the opportunity to develop your leadership skills through team coaching and vendor management while making a meaningful impact on operational excellence and service delivery. By joining our collaborative team, you'll contribute directly to JLL's mission of shaping the future of real estate for a better world while growing professionally in a supportive environment that values your well-being and personal development. What your day-to-day will look like: Provide coaching and direction to the site team while serving as backup to the Post Facilities Manager, fostering an environment that supports teamwork and performance excellence Deliver excellent customer service by building effective relationships with key stakeholders and ensuring service delivery meets contractual obligations and client expectations Manage multiple vendors across hard and soft services to ensure timely, budget-compliant service delivery while assisting the JLL Procurement Team with vendor procurement processes Monitor financial processes including accounts payable procedures and contract management to ensure best value delivery to the client Oversee site operations including building procedures, performance measures, and critical environment requirements while seeking ways to reduce costs and improve standards Review contractor Safe Work Method Statements (SWMS) and support the implementation of JLL's Operational Risk Management (ORM) program and business continuity plans Provide 24/7 emergency call support and site attendance as required, following established escalation procedures and incident reporting protocols. Required Qualifications: Minimum 2-3 years of experience in facilities management or related field Demonstrated experience in vendor management and stakeholder relationship building Knowledge of health and safety compliance requirements in facility operations Strong financial acumen with experience in budget monitoring and contract management Excellent communication skills with ability to work effectively across all organizational levels Experience in implementing operational standards and performance measures Proven ability to work in fast-paced environments requiring flexibility and multitasking Preferred Qualifications: Certificate or diploma in Facilities Management, Property Management, or related field Experience working with government clients or in diplomatic facilities Background in residential property management Knowledge of procurement processes and best practices Experience with work order management systems and performance metrics Understanding of critical environment management requirements Background in implementing risk management and business continuity programs Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.