35932 Escalation Jobs - Page 38

Job Description Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Position Purpose The Head of P&O Service Delivery for Large Markets in Sandoz International Region is accountable for overseeing efficient, compliant, and customer-centric P&O service operations across 27 countries with a combined headcount of up to > 7, 500 employees. This role ensures delivery excellence in core P&O services while adapting global fra...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About The Customer Services & Delivery Academy SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that o...

Hi folks, We are currently hiring for the role of a GRC Consultant and GRC Manager Role with a Leading firm based in Navi Mumbai. Designation: GRC Consultant & GRC Manager Loc: Navi Mumbai Experience for GRC Consultant : 1-2yrs GRC Manager : 7yrs plus Salary (1-2 yrs) - 9 LPA-10 LPA Salary (7 yrs -10yrs) - 17 LPA (based on current CTC and interview performance) (Mandatory: Comfortable with travelling to multiple client locations across the city) Qualification: Graduate Notice period: Immediate Joiners only Day shift: 9 am to 6 pm/ Sat & Sun Offs Responsibilities for GRC Consultant: Lead the enhancement of GRC frameworks and policies. Implement standards like ISO 27001, ISO 22301, and support...

Job Requirements Role/ Job Title: Customer Experience Manager-Debt Management Business: Retail Assets Function/ Department: Debt Management Place of Work: Mumbai Job Purpose This role entails managing customer experience / customer excellence for the Debt Management team. Highlighting daily SRs and customer escalation to FPRs/ SPRs, coordinate with them for closure of escalation and provide appropriate resolution to customer to enhance his/her experience with Bank. Key / Primary Responsibilities: Escalations & SR Management 2 Coordinating within the department with relevant stakeholder from customer experience standpoint (Escalation & SR Management). Reviewing existing process and policies t...

Position Title Specialist, HR - Workday Data Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 1.30 pm to 10.30 pm Role Reports to Leader- HR Workday Data Management Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force f...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role Name And Description Microsoft Teams Team room Meeting specialist The opportunity We are looking for a top-notch technology savvy specialist willing to join the team implementing our Modern meeting room offering around the globe. As part of the team, you’ll have a chance to work in an interesting, diverse environment. Your Key Responsibi...

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your...

The Senior Manager, Cloud Services plays a pivotal role in advancing Morningstar’s cloud-first, platform-driven, and modernization strategy. By leading multiple engineering disciplines and platform services, ensuring strong governance, and maintaining operational excellence—including tested DR readiness—this leader enables faster, more reliable product delivery, improved observability, and cost efficiency, while aligning technology outcomes with strategic business goals and global operational priorities. The Team Fueling the technologies that drive our products and support our company’s infrastructure, the Cloud Services team enables public cloud at scale for our application teams to deploy ...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Description Company Overview: When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT™. Zones is a global solution provider of end-to-end IT services with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing Services operating in more than 120 countries and leveraging a robust portfolio, Zones holds top-tier certifications from key partners including Microsoft, Apple, Cisco, Lenovo, ...

About This Role Wells Fargo is seeking a Fraud & Claims Operations Associate Manager. In This Role, You Will Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management Leverage interpretation of internal processes and procedures to establish performance standards, evaluate perform...

The Global Leveraged Finance Underwriting Credit Team (“LFU”) within Institutional Credit Management (“ICM”) is seeking an Snr Analyst to join its Analytics team. The Snr Analyst is a professional with the goal to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to broader ICM Underwriting and Banking, Capital Markets and Advisory’s (BCMA) shared commitment to ensuring the safety and soundness of wholesale lending across ICG. The Snr Analyst will work with the rest of the LFU team to create a best-in-class Leveraged Lending Underwriting organization with the primary goal of materially enhancing Citi’s end-to-end Leveraged Lending credit management...

Analyst, Credit Control and Premium Accounting Gurgaon, Haryana, India This is an analyst role which requires extensive experience of Premium Collection processes and in-depth understanding of the Global Insurance practices and London market slip presentations. What You’ll Be DOING What will your essential responsibilities include? Assume responsibility for day-to-day operations between AXA XL and a designated broker including monthly reconciliations, query management and escalation of material, overdue premiums. Account reconciliations and resolution of issues in coordination with internal parties. Internal accounts analysis & reconciliations with maintenance of their records. Daily email c...

At Infosys, we are seeking a Manager or Senior Manager to collaborate with us in defining a large deal risk management framework that enables deal-stage, risk-informed decision-making for large and strategic IT deals. The individual will work cross-functionally with large deals, solution architects, sales leadership, legal, finance, IT, Privacy, compliance, and delivery leaders to build a sustainable, scalable approach to risk governance in high-value engagements Key Responsibilities Framework Definition & Institutionalization Develop an end-to-end risk governance framework across the large deal lifecycle—qualification, solutioning, contracting, transition, and delivery. Define risk taxonomy...

About The Role The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s different endpoints. The role will work closely with the Service Desk and System Engineering teams to ensure excellent system support. What you’ll be doing: (job duties and responsibilities) Endpoint Support Assist with in-office support needs This is an in office/in person support role Handle Live Support Requests, including phone and chat support Support for the endpoint (desktop environment, VDI, mobile, etc.) Hardware maintenance, installation, and make recommendations Desktop software installation and/or trou...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role Name And Description Microsoft Teams Team room Meeting specialist The opportunity We are looking for a top-notch technology savvy specialist willing to join the team implementing our Modern meeting room offering around the globe. As part of the team, you’ll have a chance to work in an interesting, diverse environment. Your Key Responsibi...

Looking for an experienced L3 Escalation Desk (Chat & Email) professional with 23 yrs in customer service (E-com preferred). Must handle complex issues, take independent decisions, and have strong communication & CRM skills.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role Name And Description Microsoft Teams Team room Meeting specialist The opportunity We are looking for a top-notch technology savvy specialist willing to join the team implementing our Modern meeting room offering around the globe. As part of the team, you’ll have a chance to work in an interesting, diverse environment. Your Key Responsibi...

Implement quality and safety standards at the respective Supplier/ PU's to always ensure best quality output of C&A products. Drive the Development and Production of top-quality products in line with the company strategy and global standards for product performance, product safety, quality and conformity from local suppliers and PU’s. Implement at supplier a ‘Right First Time’ approach to Manufacturing Control, technical design/fit and production that will deliver ‘Speed to Market’ requirements. Key Responsibilities: Lead, coach and develop the respective Supplier Production and Quality Teams to deliver QMS Audit and NCR CAP actions ensuring high performance of Supplier competences and manuf...