Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, creative and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Finance is all about the numbers, unless you work at Amazon; it is about knowing the numbers and so much more. As finance leaders, we’re not just a reporting function, but a core part of the business, developing strong partnerships and creating value through insightful analyses. If you want to be a part of a fast moving, dynamic initiative then this is the role for you! Key job responsibilities Amazon seeks a Financial Analyst III to support our Global Real Estate and Facilities team for APAC. The candidate would be responsible to perform financial reporting, support monthly P&L analysis and financial forecasts, review fiscal close in close co-ordination with business and accounting teams, evaluate Capex/Opex requirements and continuously benchmark cost productivity for the business. Additionally, the role would also facilitate financial review meetings and work with business managers to ensure effective finance and cost management, provide inputs for monthly and quarterly business reviews in a timely manner and facilitate the business reviews with data analysis and follow through with business leaders on actionable items for improving business metrics over a period of time. Additional responsibilities would include partnering across vertical teams to ensure high-quality reporting, ad-hoc business analyses, financial modeling and analysis of business trends, establishing controls and defining/maintaining business metrics for new/existing businesses. The candidate would also partner with Global leadership team to develop strategic multi-year or long term operating plans, present recommendations to senior management on strategic decisions, and planned future initiatives, drive hiring, manage performance and place accountability. A day in the life Driving quarterly, annual and multi-year forecasting and budgeting process. Partnering with the global leadership team to develop strategic multi-year plans and implementing processes to prioritize resource decisions and track the top investments and initiatives necessary to exceed future state targets Lead monthly reviews of financial and operating metrics, analyze variances to forecast and communicate key drivers to senior management Be an expert in managing data in financial systems and develop automation programs to create insightful reports to drive business improvement Produce regular metrics reviews, as well as analytical support through deep-dive analysis Monitor cost-center expenditures versus forecasts and budgets and provide controllership over operating costs Managing Routine Operational finance tasks. Review and Consolidation of Capex budget submission file for APAC Top vendor spends analysis preparation post budget completion based on direction from Global finance team. SOP preparation, review and finalization. Basic Qualifications 4+ years of building financial and operational reports/data sets that inform business decision-making experience 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience CA, CPA,MBA or CWA,B Com with 10+ or more years of post-qualification experience in Accounting / Management reporting and analysis / Forecasting & Budgeting Exceptional leadership and team development skills Strong customer focus - both Internal / External A work ethic based on a strong desire to exceed expectations. Detail-oriented, well-organized. Ability to readily adapt to and lead in a changing environment Preferred qualifications Proven expertise managing, evaluating, analyzing data quickly and creating meaningful business reporting Strong financial acumen, problem solving and decision making skills Proven ability to independently manage competing priorities and meet deadlines Proven ability to influence decisions through effective verbal and written communication Retail industry experience Experience using Cognos, SQL, Oracle Financial Applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. Preferred Qualifications 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience MBA, or CPA Knowledge of SQL/ETL Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP) - Experience in managing, evaluating, analyzing data quickly and creating meaningful business reporting. - Good financial acumen with problem-solving and decision-making skills. - Good in managing competing priorities and meet deadlines. - Excellent interpersonal skills — including written and oral communication skills. - Advanced proficiency in Excel. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3009157 Show more Show less

Description Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience. The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Program Management vertical. The CM will go through the complete project lifecycle – Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations, capacity planning, categories, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. Key job responsibilities  Work closely with operations and program team to identify areas for improvement  Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity  Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics.  Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions  Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings)  Design effective ways of ensuring sustainability. I. Skills Strong written and spoken communication skills Good working knowledge of MS Office Suite II. Ability to Multi task in a fast paced environment Operate in the system with speed and accuracy necessary to meet Amazon standards Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders III. Demonstrate Passion for Business Development Strong interpersonal skills Excellent listening skills Excellent data accuracy skills, eye for detail, and commitment to meet deadlines IV. Critical Qualities / Characteristics Pace of implementation and consistency in performance Willingness to take initiatives and additional responsibilities Willingness to travel Commitment and completion factor Peer respect - establish and maintain cooperative working relationships Creative and analytical problem solvers with a passion for operational excellence Identify areas of possible process improvements Operations Meet and interact with Local vendors on Day-to-Day basis in initial process setup. Flag possible escalation, dive deep to recommend and implement corrective actions Flag any updates received from stakeholders on process to Team Lead/Manager Be part of client calls to raise challenges, lead, and document conference discussions Key job responsibilities The Category Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle – Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within such as operations, capacity planning, categories, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. Process Improvement: Take ownership of process improvement initiatives, identifying areas for operational efficiency, and actively participating in stakeholder meetings and calls. Communication and Coordination: Maintain strong communication with both internal and external stakeholders, managing vendor relationships through face-to-face interactions and handling escalations or updates. Multi-tasking and Problem-solving: Operate efficiently in a fast-paced environment, handling multiple tasks, addressing issues proactively, and demonstrating a passion for operational excellence. A day in the life About The Team BASIC QUALIFICATIONS 5+ years of with Excel experience 5+ years of account management, project or program management or buying experience Bachelor's degree, or 5+ years of professional or military experience Knowledge of Microsoft Access or SQL Experience using data to influence business decisions Experience driving internal cross-team collaboration Experience with business analysis and P&L management Preferred Qualifications Experience driving direction and alignment with cross-functional teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A3009151 Show more Show less

Job Description Location: India (Bangalore preferred - Onsite is mandatory) Reports To: OCI India Hub Leader Job Type: Full-time, Individual Contributor (IC4 level) Work Hours: Flexible India timezone with collaboration in US and EU time zones Overview Of The Role The Program Manager will act as a strategic execution arm for the OCI India Hub Leader, leading high-priority, cross-functional initiatives that are critical to the success and maturity of Oracle Cloud Infrastructure (OCI) in India. These may include programs that are: Strategic and “OCI-changing,” requiring dedicated focus and execution velocity Resource-gapped initiatives that would otherwise stall or fail without this role’s intervention Multi-disciplinary efforts bridging Engineering, HR, Compliance, Real Estate, Facilities, Talent Acquisition, and global stakeholders You will play a horizontal leadership role — orchestrating alignment, navigating ambiguity, switching contexts rapidly, and driving outcomes with autonomy, accountability, and precision. Highlights of the Role Drive high-impact strategic initiatives on behalf of OCI India Hub Leader Interface directly with global OCI Leadership, cross-functional leaders, and India-based teams Lead programs that touch organizational design, operations, culture, hiring, facilities, compliance, and governance Be an embedded generalist with a builder mindset — part program manager, part strategist, part execution partner Own visibility, communication, data, and stakeholder engagement end-to-end Work autonomously while staying deeply aligned with OCI priorities Measured for success to deliver Operational Leadership Support Lead and coordinate cross-functional programs that align the India Development Center (IDC) with OCI’s global roadmap and corporate governance. Support the Hub Leader in driving operational excellence, facilitating local executive meetings, and creating visibility for IDC’s goals and challenges. Monitor program risks, dependencies, and progress; ensure clear documentation, tracking, and reporting of outcomes to global and local leadership. People and Community Programs Collaborate with Talent, HR, and Engineering to drive culture, employee engagement, retention, and career development initiatives across OCI India. Support strategic talent initiatives including hiring dashboards, onboarding enhancements, mentorship programs, and technical leadership development. Coordinate regional OCI values, DEI efforts, learning events, and community-building activities. OCI Engineering India Lead Support Act as a programmatic liaison for India-focused external engagements, supporting leadership visibility at forums, client sessions, and industry bodies. Assist in the integration of newly hired leaders and teams into the OCI ecosystem; help build a unified, high-performance organization across locations. Partner with HR and OCI leaders on monthly EVP HR engagements, reporting, and data-driven decision-making. Business Operations and Communication Develop and maintain OKRs, dashboards, and cadence for key business reviews and organizational updates. Prepare strategic and executive-level content for internal and external audiences. Coordinate governance and compliance programs regionally and support internal audits, reviews, and best practice implementation. Reporting Line and Stakeholder Engagement You will report directly to the OCI India Hub Leader and partner with: OCI Global Program Management Office (PMO) Engineering, Talent Acquisition, HR, Finance, and Compliance teams in India and globally OCI VPs/SVPs and regional business partners Career Level - IC4 Responsibilities Manage the development and implementation of initiatives involving departmental or cross-functional teams focused on the delivery of OCI India Hub activities. Plan and direct schedules and monitor budget/spending. Monitor the programs from initiation through delivery. Organize the inter departmental activities ensuring completion of the project on schedule and within constraints. Key Duties And Responsibilities Strategic & Operational Programs Lead, track, and report on multi-quarter initiatives that drive India Hub alignment with OCI’s global product roadmap, organizational maturity, and operational goals Collaborate with leadership to shape initiatives like regional OKRs, site-wide initiatives, cost efficiency, and cross-functional problem solving Run local executive meetings, reviews, and visibility forums. Bring structured data and insights to leadership decisions People & Culture Programs Partner with HR and Talent to drive initiatives around employee engagement, career development, leadership programs, DEI, and OCI values adoption Drive College, Campus hiring and recruitment programs Build and run India-wide forums, learning series, mentoring initiatives, and community-driven efforts Support talent up-leveling and succession planning with data-driven dashboards and talent tracking Facilities & Real Estate Alignment Shadow or co-lead workplace expansion, renovation, and optimization projects Coordinate between real estate, security, facilities, and workplace teams to ensure zero downtime, employee safety, and experience Help enforce SEZ and compliance requirements and contribute to workplace sustainability goals Data, Reporting & Communication Own creation of dashboards, presentations, and communication artifacts for internal and external audiences Visualize complex programs in executive-friendly formats; run program reviews and retrospectives Be the central node for status, escalation, and executive updates Stakeholder & Vendor Collaboration Act as a force multiplier for leadership, managing matrixed relationships with Engineering, Legal, Finance, Procurement, and global centers of excellence as required in HUB activities Collaborate with vendor teams on training, knowledge transfers, SLA adherence, and cost-performance tracking Handle sensitive topics like compliance incidents, people issues, or facilities escalations with tact and discretion Customer and ISV Engagement Partner with OCI Centralized product management team to understand APAC customers, Partner with pre-sales teams on customer requirements and engineering interface to the ISV teams Partner with Engineering Engagement Partner with OCI Architecture team for engineering collaborations Conduct Hackthon events for employee engagement Drive cross team roadmap engagements as necessary through Chief of Staff needs of executive leaders Core Requirements 10+ years of overall experience, with 5+ years in Program Management roles in tech, cloud, or infrastructure Experience in working directly with or reporting to senior executives (SVP, VP) Comfortable navigating ambiguous, high-stakes projects across domains Background in startups, consulting, strategy, or early-stage companies is a strong advantage Strong track record in managing large-scale, cross-functional programs involving engineering, operations, and HR. Experience working in highly matrixed and geographically distributed teams. Strong understanding of regional organizational dynamics, hiring, and operational strategy in a global cloud infrastructure business. Skills And Knowledge Hands-on execution of complex programs across Engineering, HR, Workplace, and Business Operations Exceptional program and stakeholder management skills Strong with data interpretation and storytelling — ability to drive decision-making through dashboards, OKRs, KPIs Strong communication — verbal, written, executive presentation Advanced skills in Excel, Word One-pager proposals, PowerPoint/Slides, and confluence-based documentation Skilled in metrics-driven program delivery using tools like Confluence, JIRA, Excel Comfortable using communication tools like Slack Knowledge of workplace compliance, SEZ policies, employee experience tools, or facilities tech is a plus Understanding of cloud infrastructure, organizational design, and strategic planning is a plus Comfortable working with senior leadership and managing confidential information Basic Qualifications Bachelor’s degree in Engineering, Computer Science, Business, Management, or equivalent Certifications in PMP, CSM, or Agile practices (strongly preferred but not mandatory) Preferred Qualifications Master’s degree (MBA, M.Tech or similar) Prior experience supporting a regional leader or BU head in a cloud/tech org Familiarity with OCI services or comparable cloud platforms (OCI, AWS, GCP, Azure) Experience supporting talent development or culture-building initiatives in addition to operational programs Familiarity with India Tech ecosystem and regional compliance policies Experience with facilities, RE, and workplace governance a strong plus Ideal Candidate Persona Strategic executor: Can zoom in/out, go deep when needed, and always keep the big picture in mind Builder mindset: Takes incomplete ideas and turns them into structured, operational outcomes Operational athlete: Manages deadlines, meetings, documents, stakeholders, and issues with high precision Culture carrier: Embodies the values of OCI while helping build a strong identity for the India Hub About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet. Career Level - IC3 Responsibilities Participate in Network lifecycle management through network build and/or upgrade projects. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Serve as technical lead for team projects. Contributes to the development of roadmap issues. Leads development of new runbooks and method of procedures. Mentors junior engineers. Participates in network solution and architecture design process. Responsibility for developing standalone features. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. Lead post-event root cause analysis. Coordinate with networking automation services for the development and integration of support tooling. Frequently develops scripts to automate routine tasks for team and business unit. Serves as SME on software development projects for network automation. Supports network vendor software bug fixes. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Location: India (Bangalore preferred - Onsite is mandatory) Reports To: OCI India Hub Leader Job Type: Full-time, Individual Contributor (IC4 level) Work Hours: Flexible India timezone with collaboration in US and EU time zones Overview Of The Role The Program Manager will act as a strategic execution arm for the OCI India Hub Leader, leading high-priority, cross-functional initiatives that are critical to the success and maturity of Oracle Cloud Infrastructure (OCI) in India. These may include programs that are: Strategic and “OCI-changing,” requiring dedicated focus and execution velocity Resource-gapped initiatives that would otherwise stall or fail without this role’s intervention Multi-disciplinary efforts bridging Engineering, HR, Compliance, Real Estate, Facilities, Talent Acquisition, and global stakeholders You will play a horizontal leadership role — orchestrating alignment, navigating ambiguity, switching contexts rapidly, and driving outcomes with autonomy, accountability, and precision. Highlights of the Role Drive high-impact strategic initiatives on behalf of OCI India Hub Leader Interface directly with global OCI Leadership, cross-functional leaders, and India-based teams Lead programs that touch organizational design, operations, culture, hiring, facilities, compliance, and governance Be an embedded generalist with a builder mindset — part program manager, part strategist, part execution partner Own visibility, communication, data, and stakeholder engagement end-to-end Work autonomously while staying deeply aligned with OCI priorities Measured for success to deliver Operational Leadership Support Lead and coordinate cross-functional programs that align the India Development Center (IDC) with OCI’s global roadmap and corporate governance. Support the Hub Leader in driving operational excellence, facilitating local executive meetings, and creating visibility for IDC’s goals and challenges. Monitor program risks, dependencies, and progress; ensure clear documentation, tracking, and reporting of outcomes to global and local leadership. People and Community Programs Collaborate with Talent, HR, and Engineering to drive culture, employee engagement, retention, and career development initiatives across OCI India. Support strategic talent initiatives including hiring dashboards, onboarding enhancements, mentorship programs, and technical leadership development. Coordinate regional OCI values, DEI efforts, learning events, and community-building activities. OCI Engineering India Lead Support Act as a programmatic liaison for India-focused external engagements, supporting leadership visibility at forums, client sessions, and industry bodies. Assist in the integration of newly hired leaders and teams into the OCI ecosystem; help build a unified, high-performance organization across locations. Partner with HR and OCI leaders on monthly EVP HR engagements, reporting, and data-driven decision-making. Business Operations and Communication Develop and maintain OKRs, dashboards, and cadence for key business reviews and organizational updates. Prepare strategic and executive-level content for internal and external audiences. Coordinate governance and compliance programs regionally and support internal audits, reviews, and best practice implementation. Reporting Line and Stakeholder Engagement You will report directly to the OCI India Hub Leader and partner with: OCI Global Program Management Office (PMO) Engineering, Talent Acquisition, HR, Finance, and Compliance teams in India and globally OCI VPs/SVPs and regional business partners Career Level - IC4 Responsibilities Manage the development and implementation of initiatives involving departmental or cross-functional teams focused on the delivery of OCI India Hub activities. Plan and direct schedules and monitor budget/spending. Monitor the programs from initiation through delivery. Organize the inter departmental activities ensuring completion of the project on schedule and within constraints. Key Duties And Responsibilities Strategic & Operational Programs Lead, track, and report on multi-quarter initiatives that drive India Hub alignment with OCI’s global product roadmap, organizational maturity, and operational goals Collaborate with leadership to shape initiatives like regional OKRs, site-wide initiatives, cost efficiency, and cross-functional problem solving Run local executive meetings, reviews, and visibility forums. Bring structured data and insights to leadership decisions People & Culture Programs Partner with HR and Talent to drive initiatives around employee engagement, career development, leadership programs, DEI, and OCI values adoption Drive College, Campus hiring and recruitment programs Build and run India-wide forums, learning series, mentoring initiatives, and community-driven efforts Support talent up-leveling and succession planning with data-driven dashboards and talent tracking Facilities & Real Estate Alignment Shadow or co-lead workplace expansion, renovation, and optimization projects Coordinate between real estate, security, facilities, and workplace teams to ensure zero downtime, employee safety, and experience Help enforce SEZ and compliance requirements and contribute to workplace sustainability goals Data, Reporting & Communication Own creation of dashboards, presentations, and communication artifacts for internal and external audiences Visualize complex programs in executive-friendly formats; run program reviews and retrospectives Be the central node for status, escalation, and executive updates Stakeholder & Vendor Collaboration Act as a force multiplier for leadership, managing matrixed relationships with Engineering, Legal, Finance, Procurement, and global centers of excellence as required in HUB activities Collaborate with vendor teams on training, knowledge transfers, SLA adherence, and cost-performance tracking Handle sensitive topics like compliance incidents, people issues, or facilities escalations with tact and discretion Customer and ISV Engagement Partner with OCI Centralized product management team to understand APAC customers, Partner with pre-sales teams on customer requirements and engineering interface to the ISV teams Partner with Engineering Engagement Partner with OCI Architecture team for engineering collaborations Conduct Hackthon events for employee engagement Drive cross team roadmap engagements as necessary through Chief of Staff needs of executive leaders Core Requirements 10+ years of overall experience, with 5+ years in Program Management roles in tech, cloud, or infrastructure Experience in working directly with or reporting to senior executives (SVP, VP) Comfortable navigating ambiguous, high-stakes projects across domains Background in startups, consulting, strategy, or early-stage companies is a strong advantage Strong track record in managing large-scale, cross-functional programs involving engineering, operations, and HR. Experience working in highly matrixed and geographically distributed teams. Strong understanding of regional organizational dynamics, hiring, and operational strategy in a global cloud infrastructure business. Skills And Knowledge Hands-on execution of complex programs across Engineering, HR, Workplace, and Business Operations Exceptional program and stakeholder management skills Strong with data interpretation and storytelling — ability to drive decision-making through dashboards, OKRs, KPIs Strong communication — verbal, written, executive presentation Advanced skills in Excel, Word One-pager proposals, PowerPoint/Slides, and confluence-based documentation Skilled in metrics-driven program delivery using tools like Confluence, JIRA, Excel Comfortable using communication tools like Slack Knowledge of workplace compliance, SEZ policies, employee experience tools, or facilities tech is a plus Understanding of cloud infrastructure, organizational design, and strategic planning is a plus Comfortable working with senior leadership and managing confidential information Basic Qualifications Bachelor’s degree in Engineering, Computer Science, Business, Management, or equivalent Certifications in PMP, CSM, or Agile practices (strongly preferred but not mandatory) Preferred Qualifications Master’s degree (MBA, M.Tech or similar) Prior experience supporting a regional leader or BU head in a cloud/tech org Familiarity with OCI services or comparable cloud platforms (OCI, AWS, GCP, Azure) Experience supporting talent development or culture-building initiatives in addition to operational programs Familiarity with India Tech ecosystem and regional compliance policies Experience with facilities, RE, and workplace governance a strong plus Ideal Candidate Persona Strategic executor: Can zoom in/out, go deep when needed, and always keep the big picture in mind Builder mindset: Takes incomplete ideas and turns them into structured, operational outcomes Operational athlete: Manages deadlines, meetings, documents, stakeholders, and issues with high precision Culture carrier: Embodies the values of OCI while helping build a strong identity for the India Hub About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This engineer works with other teams in the organization and provides infrastructure solutions to the customers. Understands client systems and applications, networking, infrastructure, data centers, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more. Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve, and simplify the production infrastructure. Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years of experience with Core products or five years of experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. Location & Schedule The position is based in Bangalore-India. You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. This is a full-time, permanent position. Job Requirements Bachelor’s degree, in Computer Science, MIS or related field 4+ years’ experience in Infrastructure or related field Customer obsession, passion for delighting customers Strong understanding of cloud concepts and troubleshooting skills Experience in cloud support, NOC or similar is preferred Proven ability to quickly learn new technical domains and train others Great verbal and written communication skills Preferred Technical Qualifications Cloud(any cloud) Associate/Professional Certification(s). In-depth understanding on IaaS Concepts: Compute and Networking. Familiarity with Industry compliance and security standards including HIPAA Career Level - IC4 Responsibilities As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues and, may work independently. Solutions often take time to develop through research, collaboration, or problem replication. Job Responsibilities: Have a data-driven mindset. Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalation. Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction. Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident lifecycle. Focus on support/incidents & issues. Document key learning and other relevant details as part of the support you provide. Continually improve skills through work experience and training(s) About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet. Career Level - IC3 Responsibilities Participate in Network lifecycle management through network build and/or upgrade projects. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Serve as technical lead for team projects. Contributes to the development of roadmap issues. Leads development of new runbooks and method of procedures. Mentors junior engineers. Participates in network solution and architecture design process. Responsibility for developing standalone features. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. Lead post-event root cause analysis. Coordinate with networking automation services for the development and integration of support tooling. Frequently develops scripts to automate routine tasks for team and business unit. Serves as SME on software development projects for network automation. Supports network vendor software bug fixes. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. Team's Impact Candidates for this position should have solid experience with WAN/LAN technologies, TCP/IP, routing protocols and have a deep understanding of reference network architectures along with a significant level of ‘Hands On’ network OS experience. Additionally, candidates with a solid track record of interaction with ISPs, familiarity with automation tools, multicast experience, strong analytical, project management and troubleshooting skills will receive a higher level of consideration. Past success designing or maintaining a network via automation is also expected. Candidates should have competence in at least one scripting language and experience with standard automation tools. A successful candidate for this position will have strong interpersonal skills, an elevated level of verbal and written dexterity and will enjoy providing effective and meaningful solutions for clients, both internal and external. What You'll Do Act as a strong consultative resource for FactSet’s clients, vendors and internal leaders. Engage in major Real Time project delivery and contributing regularly to improve the stability and performance of the Network Project manage business and network team initiatives Configure Cisco / Arista Routers / Switches / F5 Load Balancers / Cloud Networking Services to provide solutions that successfully integrate into our clients, vendors and FactSet’s own internal networks Build solid & long-lived interpersonal relationships with FactSet’s clients and internal stakeholders Serve as an escalation point for network down emergencies and layer 1-7 network troubleshooting Research, design and implement new connections to market data providers and other 3rd parties Streamline existing and new processes using templates, automation and workflow systems Willing to lead and mentor Junior Network Engineers and help them achieve their career and project goals Participate in Shift rotation for Saturday & Sunday On-call coverage. Willing to work in 16X5 Shift rotation What We're Looking For BS degree in an engineering discipline or equivalent Relevant experience of 5+ years Ability to be self-sufficient and to grasp new technologies easily Maintain knowledge of present and emerging technologies Thorough understanding of following technologies and tools. Routing protocols TCP/IP Multicast (PIM, IGMP, MSDP, GRE, MP-BGP) DNS LAN switching Wireshark Sound understanding and expertise on Multicast and Real Time Experience with BGP, EIGRP routing protocols Router / Switch architectures Good understanding of Protocols like HTTP / HTTPS / DNS / DHCP / SNMP / SMTP etc Broader understanding of Cloud Computing technologies like AWS and Azure. Ability to effectively troubleshoot and isolate technical issues in a timely manner Excellent oral and written communication skills Ability to be a cohesive member of a group Ability to effectively communicate with stakeholders and service providers, both internal and external Ability to manage many projects simultaneously and prioritize effectively Familiarity with common network automation tools Python, Perl or other scripting language Ansible, Salt or other automation tools REST APIs YAML, JSON and other data models Competence in some of the following technologies: LAN Switching Optical Networking Load Balancers SAN Wireless Networks Network operating systems (IOS, IOS-XE, JunOS, EOS, F5/tmsh) NSX Infoblox Linux Solid, and intuitive understanding of WAN & LAN technologies and how each device, protocol or system interacts as part of the network as a whole Understand the modern datacenter stack and how today’s application compute and storage drive network requirements Experience with Exchange data and other contributed data. Experience with network packer broker technologies - Corvil , Gigamon Understanding of Public cloud, Private cloud and Hybrid Network Architectures Experience designing networks, not only implementing and supporting Competency in programming languages and/or scripting Financial industry experience and/or a background in a large enterprise network Any experience in building / leading / Mentoring a team is a definite plus Competency in programming languages and/or scripting Experience with Unix, Linux, and Windows operating systems Multiple Cisco / Other Vendor Professional Certifications CCIE / Equivalent certification in any stream is a definite plus What's In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Learn More About Our Benefits Here. Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications. Company Overview: FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law. Show more Show less

Job Description Location: India (Bangalore preferred - Onsite is mandatory) Reports To: OCI India Hub Leader Job Type: Full-time, Individual Contributor (IC4 level) Work Hours: Flexible India timezone with collaboration in US and EU time zones Overview Of The Role The Program Manager will act as a strategic execution arm for the OCI India Hub Leader, leading high-priority, cross-functional initiatives that are critical to the success and maturity of Oracle Cloud Infrastructure (OCI) in India. These may include programs that are: Strategic and “OCI-changing,” requiring dedicated focus and execution velocity Resource-gapped initiatives that would otherwise stall or fail without this role’s intervention Multi-disciplinary efforts bridging Engineering, HR, Compliance, Real Estate, Facilities, Talent Acquisition, and global stakeholders You will play a horizontal leadership role — orchestrating alignment, navigating ambiguity, switching contexts rapidly, and driving outcomes with autonomy, accountability, and precision. Highlights of the Role Drive high-impact strategic initiatives on behalf of OCI India Hub Leader Interface directly with global OCI Leadership, cross-functional leaders, and India-based teams Lead programs that touch organizational design, operations, culture, hiring, facilities, compliance, and governance Be an embedded generalist with a builder mindset — part program manager, part strategist, part execution partner Own visibility, communication, data, and stakeholder engagement end-to-end Work autonomously while staying deeply aligned with OCI priorities Measured for success to deliver Operational Leadership Support Lead and coordinate cross-functional programs that align the India Development Center (IDC) with OCI’s global roadmap and corporate governance. Support the Hub Leader in driving operational excellence, facilitating local executive meetings, and creating visibility for IDC’s goals and challenges. Monitor program risks, dependencies, and progress; ensure clear documentation, tracking, and reporting of outcomes to global and local leadership. People and Community Programs Collaborate with Talent, HR, and Engineering to drive culture, employee engagement, retention, and career development initiatives across OCI India. Support strategic talent initiatives including hiring dashboards, onboarding enhancements, mentorship programs, and technical leadership development. Coordinate regional OCI values, DEI efforts, learning events, and community-building activities. OCI Engineering India Lead Support Act as a programmatic liaison for India-focused external engagements, supporting leadership visibility at forums, client sessions, and industry bodies. Assist in the integration of newly hired leaders and teams into the OCI ecosystem; help build a unified, high-performance organization across locations. Partner with HR and OCI leaders on monthly EVP HR engagements, reporting, and data-driven decision-making. Business Operations and Communication Develop and maintain OKRs, dashboards, and cadence for key business reviews and organizational updates. Prepare strategic and executive-level content for internal and external audiences. Coordinate governance and compliance programs regionally and support internal audits, reviews, and best practice implementation. Reporting Line and Stakeholder Engagement You will report directly to the OCI India Hub Leader and partner with: OCI Global Program Management Office (PMO) Engineering, Talent Acquisition, HR, Finance, and Compliance teams in India and globally OCI VPs/SVPs and regional business partners Career Level - IC4 Responsibilities Manage the development and implementation of initiatives involving departmental or cross-functional teams focused on the delivery of OCI India Hub activities. Plan and direct schedules and monitor budget/spending. Monitor the programs from initiation through delivery. Organize the inter departmental activities ensuring completion of the project on schedule and within constraints. Key Duties And Responsibilities Strategic & Operational Programs Lead, track, and report on multi-quarter initiatives that drive India Hub alignment with OCI’s global product roadmap, organizational maturity, and operational goals Collaborate with leadership to shape initiatives like regional OKRs, site-wide initiatives, cost efficiency, and cross-functional problem solving Run local executive meetings, reviews, and visibility forums. Bring structured data and insights to leadership decisions People & Culture Programs Partner with HR and Talent to drive initiatives around employee engagement, career development, leadership programs, DEI, and OCI values adoption Drive College, Campus hiring and recruitment programs Build and run India-wide forums, learning series, mentoring initiatives, and community-driven efforts Support talent up-leveling and succession planning with data-driven dashboards and talent tracking Facilities & Real Estate Alignment Shadow or co-lead workplace expansion, renovation, and optimization projects Coordinate between real estate, security, facilities, and workplace teams to ensure zero downtime, employee safety, and experience Help enforce SEZ and compliance requirements and contribute to workplace sustainability goals Data, Reporting & Communication Own creation of dashboards, presentations, and communication artifacts for internal and external audiences Visualize complex programs in executive-friendly formats; run program reviews and retrospectives Be the central node for status, escalation, and executive updates Stakeholder & Vendor Collaboration Act as a force multiplier for leadership, managing matrixed relationships with Engineering, Legal, Finance, Procurement, and global centers of excellence as required in HUB activities Collaborate with vendor teams on training, knowledge transfers, SLA adherence, and cost-performance tracking Handle sensitive topics like compliance incidents, people issues, or facilities escalations with tact and discretion Customer and ISV Engagement Partner with OCI Centralized product management team to understand APAC customers, Partner with pre-sales teams on customer requirements and engineering interface to the ISV teams Partner with Engineering Engagement Partner with OCI Architecture team for engineering collaborations Conduct Hackthon events for employee engagement Drive cross team roadmap engagements as necessary through Chief of Staff needs of executive leaders Core Requirements 10+ years of overall experience, with 5+ years in Program Management roles in tech, cloud, or infrastructure Experience in working directly with or reporting to senior executives (SVP, VP) Comfortable navigating ambiguous, high-stakes projects across domains Background in startups, consulting, strategy, or early-stage companies is a strong advantage Strong track record in managing large-scale, cross-functional programs involving engineering, operations, and HR. Experience working in highly matrixed and geographically distributed teams. Strong understanding of regional organizational dynamics, hiring, and operational strategy in a global cloud infrastructure business. Skills And Knowledge Hands-on execution of complex programs across Engineering, HR, Workplace, and Business Operations Exceptional program and stakeholder management skills Strong with data interpretation and storytelling — ability to drive decision-making through dashboards, OKRs, KPIs Strong communication — verbal, written, executive presentation Advanced skills in Excel, Word One-pager proposals, PowerPoint/Slides, and confluence-based documentation Skilled in metrics-driven program delivery using tools like Confluence, JIRA, Excel Comfortable using communication tools like Slack Knowledge of workplace compliance, SEZ policies, employee experience tools, or facilities tech is a plus Understanding of cloud infrastructure, organizational design, and strategic planning is a plus Comfortable working with senior leadership and managing confidential information Basic Qualifications Bachelor’s degree in Engineering, Computer Science, Business, Management, or equivalent Certifications in PMP, CSM, or Agile practices (strongly preferred but not mandatory) Preferred Qualifications Master’s degree (MBA, M.Tech or similar) Prior experience supporting a regional leader or BU head in a cloud/tech org Familiarity with OCI services or comparable cloud platforms (OCI, AWS, GCP, Azure) Experience supporting talent development or culture-building initiatives in addition to operational programs Familiarity with India Tech ecosystem and regional compliance policies Experience with facilities, RE, and workplace governance a strong plus Ideal Candidate Persona Strategic executor: Can zoom in/out, go deep when needed, and always keep the big picture in mind Builder mindset: Takes incomplete ideas and turns them into structured, operational outcomes Operational athlete: Manages deadlines, meetings, documents, stakeholders, and issues with high precision Culture carrier: Embodies the values of OCI while helping build a strong identity for the India Hub About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. Career Level - IC3 Responsibilities Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Ideal Candidate Profile We are seeking a detail-oriented professional with a strong technical background, a proven track record in Site Reliability Engineering, and a passion for improving service reliability and performance. The ideal candidate should thrive in a fast-paced environment, excel in cross-functional team collaboration, and take a proactive approach to problem-solving and continuous improvement. My Oracle Support (MOS) My Oracle Support (MOS) is Oracle's Enterprise Support solution, and the MOS Development (Dev) team is responsible for creating and maintaining the My Oracle Support application. This includes both the customer-facing portal for external users and the employee-facing portal for internal support engineers. Additionally, the MOS Dev team manages the entire ecosystem that supports customer interactions and support processes. We work closely with Global Customer Support to understand business needs and ensure these requirements are integrated into MOS releases. Who are we looking for? As a Site Reliability Engineer (SRE) for My Oracle Support, you will play a key role in the development, implementation, and maintenance of our support solution. We're looking for someone who excels in: Key Responsibilities and Skills: Cloud Experience: Knowledge of cloud environments (Oracle Cloud Infrastructure (OCI), AWS, Azure, GCP) including design, implementation, and troubleshooting Cloud Native Technologies: Understanding of cloud-native technologies such as Prometheus, Kubernetes, Helm, and container runtimes Kubernets knowledge and experience is critical Linux Proficiency Hands-on experience with Linux environments, troubleshooting, and testing changes via systemd and sysctl Demonstrate expertise in Linux-based systems and the ability to troubleshoot and resolve complex issues. Reliability and Performance: Ensure the reliability, performance, and security of My Oracle Support by proactively managing and optimizing the solution. Collaborative Problem-Solving: Work effectively with other professionals to maintain high standards and solve technical challenges. Communication: Strong verbal and written communication skills, capable of communicating effectively with technical and management staff during critical events. Interpersonal Skills: Ability to present ideas clearly in both business-friendly and user-friendly language. Strong team-oriented mindset. Self-Motivation: Highly self-motivated with a keen attention to detail. Troubleshooting: Ability to troubleshoot issues affecting large-scale service architectures and application stacks. Scripting/Programming: Proficiency in one or more scripting/programming languages (Python, Bash, Java, Ruby, Go). Development and Deployment: Collaborate with a skilled team to design, deploy, and enhance the My Oracle Support application. Technical Expertise: Demonstrate expertise in Linux-based systems and the ability to troubleshoot and resolve complex issues. Database Knowledge: Working knowledge of databases such as Oracle Database or MySQL, including the ability to write and design SQL queries. Configuration Management: Experience with tools like Puppet, Chef, or Ansible for configuration management and orchestration. Shift Flexibility: Ability to work as part of a global 24x7x365 DevOps team, including non-standard shifts, holidays, and weekends, on a rotational basis. Primary standard shift is US daytime. Agile Development: Experience in agile development using tools like Jira and Git. Analytical Skills: Strong analytical and problem-solving abilities with a customer service-focused approach. Task Management: Ability to prioritize and manage tasks effectively in a high-pressure environment. Career Level: IC3 Your role will be crucial in maintaining the high-quality support that My Oracle Support delivers to both internal and external users. We look forward to discussing our role with you. Career Level - IC3 Responsibilities Key Responsibilities: Understand and Manage Support Solutions: Gain a comprehensive understanding of the end-to-end configuration, technical dependencies, and behavior of Oracle's Enterprise support services. Maximize Service Availability: Strive to maximize service availability by enhancing the service during non-crisis periods and minimizing impact during crises. Focus on hardening the service to extend the time between service-impacting events. Identify Hardening Opportunities: Identify and address opportunities to improve service reliability, including enhancing monitoring coverage and recognizing actionable events that require intervention. Enhance SOPs: Develop and refine Standard Operating Procedures (SOPs) by creating documented responses to alerts. Automate these responses and integrate them with actionable events for streamlined incident management. Drive Major Incident Response: Actively participate in Major Incident bridges during critical service-impacting events to lead and coordinate effective service mitigation efforts Post-Mortems and Critical Repairs: Engage in Post Mortems and Critical Repair Items following service-impacting events to prevent recurrence and ensure continuous improvement Monitor and Improve: Understand and communicate the scale, capacity, security, and performance attributes and requirements of the service stack. Continuously work on improving telemetry, automation, and overall service reliability. Troubleshooting and Issue Resolution: Act as the ultimate escalation point for complex or critical issues, utilizing deep knowledge of service topology and dependencies to troubleshoot and define mitigations. Automation and Orchestration: Demonstrate a strong understanding of automation and orchestration principles to improve service availability, reduce time to mitigate issues, and enhance development velocity. Drive Continuous Improvement: Develop tools, drive down incident counts, reduce event severity, and minimize time to mitigate. Foster a “Site Up” culture and continuously review and enhance systems and methods to improve custo Technological Analysis: Contribute to the analysis and enhancement of MOS applications and internal tools, identifying and implementing durable solutions to complex challenges Collaborate with Development Teams: Partner with development teams to define and implement improvements in the support service architecture, ensuring that enhancements are aligned with overall goals. Articulate Technical Characteristics: Clearly communicate the technical characteristics of services and technology areas, guiding development teams in engineering and integrating advanced capabilities. Communication and Problem Solving: Employ excellent communication, technical analysis, and problem-solving skills to methodically address and resolve issues. Communicate clearly and professionally with internal stakeholders during high-priority situations, both in written and spoken forms. Team Development: Support the training and development of junior team members, sharing knowledge and best practices to foster growth within the team. Qualifications: Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in place of a degree Experience: 6 to 10 years of releveant industry experience experience Proven experience as a System Engineer, Software Engineer, or in a similar role, preferably with a focus on complex enterprise software solutions. Understanding of the Enterprise Cloud solutions and the ability to delve into complex services. Communication Skills: Excellent communication skills, analytical thinking, problem-solving capabilities, and attention to detail. Technical Skills: Proficiency in Linux-based systems, including administration, scripting, and troubleshooting. Judgment and Independence: Ability to handle varied and complex tasks independently, demonstrating sound judgment in decision-making. Monitoring and Performance: Knowledge of system monitoring tools, performance tuning, and capacity planning. Problem-Solving: Strong problem-solving abilities with a proven track record of analyzing and resolving complex technical issues. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. You will be a part of Airbnb’s Escalations team, based in Gurugram. The Difference You Will Make As a member of Airbnb’s Escalations team, you will own the resolution of high-stakes issues raised directly to the CEO and Executive Team, delivering “unreasonable hospitality” by balancing urgency, empathy, and fairness. This high-visibility role demands extreme ownership—you’ll dive deep to uncover root causes, craft solutions that rebuild trust, and proactively mitigate brand risk. Your work will directly shape user perception of Airbnb, turning detractors into promoters while surfacing systemic insights to drive business-wide improvements. We seek a strategic problem-solver who thrives in ambiguity, operates with a founder’s mindset, and consistently delivers “wow” moments for users even in the most complex scenarios. A Typical Day Master High-Stakes Customer Resolutions: Lead resolution of critical cases escalated to senior leadership, mirroring the precision of industries like luxury hospitality or premium aviation. Operate with urgency, delivering personalized solutions with unmatched attention to detail. Conduct investigative deep dives: Analyze high-impact issues (e.g., safety concerns, high-value customer disputes) through data-driven problem-solving and cross-functional collaboration. Redefine Customer Expectations Create transformative customer experiences: Resolve not just immediate concerns but systemic issues, aligning with industries like luxury retail where service exceeds expectations at every touchpoint. Go beyond service recovery: Deliver tailored resolutions (e.g., surprise-and-delight gestures, executive-level handling) that build enduring customer loyalty. Deliver Empathy-Led Advocacy Anticipate unspoken needs: Identify hidden pain points and proactively address them, following the example of empathetic industries like healthcare and high-end concierge services. Turn detractors into advocates: Use emotionally intelligent communication to rebuild trust and transform dissatisfied customers into brand champions. Collaborate And Influence Across Functions Build bridges across teams: Work with wider Community Support, Legal, PR, Trust & Safety, and other stakeholders to align customer outcomes with organizational goals.. Drive strategic change: Identify trends from customer escalations, translating them into actionable recommendations for leadership to improve policies, processes, and user experience. Develop Expertise And Mitigate Risks Become a subject-matter expert: Deeply understand brand policies, compliance requirements, and regulatory obligations. Manage ambiguity with authority: Use sound judgment to handle complex, high-stakes cases with minimal supervision. Set The Gold Standard In Operations Mentor and elevate peers: Share expertise to upskill team members, refine playbooks, and scale operational excellence, inspired by continuous improvement practices in elite organizations. Innovate processes: Design workflows that embed customer-first principles, reflecting the scalable excellence seen in leading tech and luxury brands. Qualifications- Investigate with precision: You approach problems like an auditor in finance or a specialist in healthcare, uncovering root causes others miss. Thrive in high-pressure environments: You remain composed and decisive, even in scenarios requiring rapid escalation and executive-level visibility Deliver beyond expectations: You treat every case as an opportunity to innovate and provide high end customer service. Communicate with confidence: Your messaging is polished, persuasive, and tailored for stakeholders at all levels—from team members to C-suite executives. Think systemically: You anticipate the ripple effects of decisions, leveraging foresight seen in industries like aviation safety or strategic consulting. Your Expertise Experience: 5+ years in customer success, risk management, or service delivery in high-stakes sectors (e.g., aviation, healthcare, finance, or luxury retail). Availability to work 40 hours a week, available to work weekends and/or different shifts Track record of excellence: Consistently rated as a top performer in roles requiring quick decision-making and emotional intelligence. Availability: Flexible to work non-traditional hours, reflecting the round-the-clock commitment seen in premium service industries. Key Skills Conflict resolution: Expert at diffusing tense situations with empathy and authority Time management: Proven ability to juggle 10+ critical tasks with precision, prioritizing effectively under tight deadlines. Strategic decision-making: Comfortable making high-stakes judgment calls (e.g., financial goodwill gestures, policy exceptions) that balance business and customer needs. Operational excellence: Experience with customer-centric workflows and governance models from industries like financial services or aviation. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Show more Show less

Job Description Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet. Career Level - IC3 Responsibilities Participate in Network lifecycle management through network build and/or upgrade projects. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Serve as technical lead for team projects. Contributes to the development of roadmap issues. Leads development of new runbooks and method of procedures. Mentors junior engineers. Participates in network solution and architecture design process. Responsibility for developing standalone features. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. Lead post-event root cause analysis. Coordinate with networking automation services for the development and integration of support tooling. Frequently develops scripts to automate routine tasks for team and business unit. Serves as SME on software development projects for network automation. Supports network vendor software bug fixes. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The ideal candidate will be responsible for delivering robust and performant solutions for various BCG initiatives supporting the firm’s Finance function, with a focus on integrations across our ERP platform, SAP S4/Hana Public Cloud. Working in an Agile squad environment, the candidate will be a hands-on contributor and leader for all aspects of the project delivery cycle. As a key technical resource, you will work closely with other groups in building new functionality, assisting with architectural designs, helping to define sprints, and partnering to turn requirements into reality. The candidate will serve as line manager for our engineers who are responsible for the ongoing development, configuration, and maintenance of the expanding set of integrations in our catalogue. The candidate will oversee operational support as well as perform all other related tasks, such as Lead development efforts, including new functionality or enhancements of existing tools Work with vendors on integration designs, modifications, customizations, technical support issues and future software upgrades Oversee release management and ensure best practices are followed during each initiative or small enhancement update Mentor a global team of engineers on SAP and Mulesoft integration patterns and tooling Lead engagement with enterprise architects, product owners, and business stakeholders to translate complex finance workflows into robust integrations Act as escalation point and subject matter expert for production support incidents related to integrations Ensure alignment of integration architecture with SAP S/4Hana Public Cloud capabilities and extensibility model (e.g., BTP, APIs, CDS views) Write concise and clear Technical Systems Design documents, based on analysis of business requirements Work collaboratively with team in supporting the current application environment What You'll Bring College degree and 8-10 years of experience in the delivery of business applications in a commercial IT setting, or in consulting Strong knowledge of application integration techniques and best practices, including API management and integration platforms such as MuleSoft Software delivery and management skills with experience in CI/CD and cloud engineering Experience working in an Agile team on critical line-of-business applications Experience building secure modern applications with modern architectures Good understanding of security best practices from development and deployment perspective Strong technical competence, with the ability to rapidly learn new tools and technologies Able to adapt easily to changing requirements and priorities Who You'll Work With You will report to the Technology Team Lead for our SAP S/4 Hana platform, who will coordinate the technology strategy of this pivotal platform across our teams. You will work closely with other engineering chapter leads and solution architects to establish and implement best practices for platform and integration development and maintenance. You will work with product owners and their agile squads to deliver on defined business outcomes. You will work the broader BCG engineering community to innovate and mature engineering processes in line with industry best practices. Additional info YOU’RE GOOD AT Designing and delivering advanced software solutions, integrations and API architectures, leveraging CI/CD best practices and cloud engineering platforms Applying Agile software development methodologies and principles, including work estimation techniques Working closely with key stakeholders and providing a high level of customer service in a friendly, professional manner Leveraging strong analytical abilities and creative problem solving Learning new tools and technologies with a high degree of technical competence Advanced verbal and written communication skills Showing a commitment to deliver high quality work on time Expert problem-solving skills, with the ability to determine issue root causes and produce creative solutions Working with multicultural distributed team located in different time zones and have the capacity to work on multiple projects concurrently. Excellent documentation skills Working independently with limited direction Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. Show more Show less

Job Description Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet. Career Level - IC3 Responsibilities Participate in Network lifecycle management through network build and/or upgrade projects. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Serve as technical lead for team projects. Contributes to the development of roadmap issues. Leads development of new runbooks and method of procedures. Mentors junior engineers. Participates in network solution and architecture design process. Responsibility for developing standalone features. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. Lead post-event root cause analysis. Coordinate with networking automation services for the development and integration of support tooling. Frequently develops scripts to automate routine tasks for team and business unit. Serves as SME on software development projects for network automation. Supports network vendor software bug fixes. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a member of the Corp IT Infrastructure team, your role is pivotal in ensuring the redundancy, scalability, and security of our client infrastructure. You will be tasked with managing and supporting several of our core enterprise IT systems, with a primary focus on Okta. Your responsibilities will include overseeing Identity Provider (IDP), Single Sign-On (SSO), and System for Cross-domain Identity Management (SCIM) provisioning. Additionally, you will play a key role in advancing our automation strategy to streamline processes and enhance efficiency across our IT infrastructure. This position requires a strong understanding of enterprise-level identity management solutions and a proactive approach to identifying and implementing improvements in our systems and processes. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. The Team: The Sr IT Systems Engineer will be working on the Corp Infrastructure Team, occasionally working with Compliance and InfoSec teams. The role is intended to protect and safeguard the information assets that IT owns and operates as well as keeping our systems hardened against attacks and data breaches. The chosen candidate will be capable of adapting to a fast-paced environment and be ready to address shifting priorities as needed. The selected candidate will demonstrate creativity and out of the box thinking to continuously improve the organization’s security posture. Key Responsibilities: Lead the end-to-end design and deployment of advanced identity automation solutions using Okta Workflows Architect and implement scalable integrations between Okta and HRIS, ITSM, security, and SaaS platforms (e.g., Workday, ServiceNow, Jira, Active Directory) Build and optimize custom connectors, APIs, and flow functions to automate user lifecycle events (Joiner, Mover, Leaver processes) and access management Develop standards, templates, and reusable components for Okta Workflows and identity automation best practices Act as a subject matter expert (SME) for Okta technology and automation strategy within Corporate IT Infrastructure Collaborate closely with Security, HR, Application, and Compliance teams to translate business needs into secure and efficient identity workflows Monitor and troubleshoot Okta workflows, ensuring resilience, high availability, and quick incident resolution Drive continuous improvement initiatives, identifying opportunities to eliminate manual processes and enhance compliance and audit readiness Mentor and guide junior engineers and cross-functional stakeholders on best practices for identity automation View and clear flow execution history and troubleshoot issues with flows and connections Collaborate with stakeholders and other IT teams to integrate Okta Workflows with other systems and applications Streamline workflows, automate tasks, and improve the user experience within Okta Workflows Lead the resolution of technical identity and access management challenges within Okta, guiding the team through troubleshooting, identification, and resolution processes Collaborate with stakeholders and direct team efforts to gather crucial information for seamless business application integration with Okta SAML, OpenID Connect, and SCIM provisioning Contribute to the IAM strategy, ensuring the team delivers optimal performance and robust security configurations Identify and drive key initiatives for workflow improvements related to access provisioning and lifecycle management, fostering efficiency and accuracy Proactively seek to identify opportunities for automation and process streamlining, ultimately enhancing user experience and reducing manual effort Orchestrate collaboration across multiple teams to effectively manage the flow of user data between Okta and critical internal directories like Workday and Google Workspace Establish and oversee the development, implementation, and maintenance of quarterly audit processes within Okta and all enterprise applications, ensuring compliance and security Manage escalations to Okta CSM and the Support Portal, ensuring timely and effective resolution of complex issues and providing guidance to the team on escalation best practices Manage/approve users, assign system roles, run reports, and other administration tasks in the system Work closely with the compliance & internal audit team to ensure appropriate controls and audit logs are in place Perform other similar duties Skills, competencies and qualifications: Required to have Okta Certified Professional/Administrator and/or Workflows 5+ years’ experience in managing and maintaining identity management and synchronization solutions via Okta. 10+ years of internal and external enterprise applications and systems implementation and support (e.g. Workday or similar HRIS, O365, Google Workspace, Slack Enterprise Grid, and service ticketing systems, etc.) Solid understanding of Okta group rules, security policies, push groups, custom expression language, and custom attributes Proven track record of leading cross-functional automation projects in a complex, hybrid-cloud enterprise environment Solid understanding of IT infrastructure, Active Directory, Azure AD, SaaS integrations, and security principles Experience working in regulated environments (e.g., SOX, HIPAA, GDPR) and contributing to audit preparation Degree in either Computer Engineering, Computer Science, or Information Systems Management Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Description The Central Programs Team, India (CPT India) leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). Owns weekly/monthly reports and metrics. Identifies gaps in audit programs and processes and escalates to manager. Follows confidentiality rules with the documents reviewed. Drafts documents and revisions on audit reports per manager direction. Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. Earns trust of peers by understanding audit processes and programs. Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies. Basic Qualifications Bachelor’s degree or equivalent from an accredited university Minimum 2 years relevant program management experience Analytical skills with experience using Excel (analysis using aggregate functions and pivot table) Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives) Preferred Qualifications Advanced Excel (Macros/VBA) Experience with Stakeholder Management across Geographies Program/Project Management Certification -Six Sigma Certification Knowledge of visualization tools like QuickSight, Tableau etc. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A2940255 Show more Show less

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Staff, Information Security Analyst will be responsible for successfully executing enterprise-wide Information Security Operational controls and processes that protect the company’s data and functions across all business areas. Adhering to data protection standards, procedures, regulatory oversight, and technical solutions for the Information Security department. As a Staff you will be exposed to a wide range of security frameworks and become proficient with multiple technologies and disciplines. You will be the Subject Matter Expert (SME) for level 3 triage or troubleshooting, Incident Response, and all other aspects of Security Operations. This role requires you to continuously engage with internal and external parties to ensure best practices are being implemented. Experience/Education- 8+ years of related experience leading programs and teams or equivalent experience Bachelor's degree in information systems, Computer Science, Information Security, and/or related work experience 5+ years' experience with cloud environments (AWS, GCP, Azure, etc.) 5+ years’ experience in multiple Cybersecurity domains (i.e., Identify & Access Control, Network Security, Firewalls, Enterprise Directory Systems, Encryption, Data Loss Prevention (DLP), Comprehensive Endpoint Protection, & Information Security Operations) 5+ years' experience with Level 1, 2, & 3 security event triage and escalation 5+ years’ Incident Management, Monitor and Response experience in a Cybersecurity operation-based environment a must 3+ years experiences managing Incident Response In-depth familiarity with enterprise workflow tools, scripting, and ability to develop and improve tool utilization, and promote process efficiency Strong oral and written communication skills appropriate for consultation with all levels of management Experience in global SOC teams Experience in collaboration amongst multiple lines of business and geographic theaters Information Security-based certification preferred (i.e., CompTIA, Network+/Security+, CEH, GIAC GSE, SANS Academy certs, or similar) Strong scripting abilities for automation (Python, Perl, Bash, etc.) Roles/Responsibilities- SME for SOC day to day activities, 24x7 monitoring, and IR SME for level 3 triage and root cause analysis Configure and manage SIEM, creating notable events, correlations, and documenting playbooks for response efforts Develop detections and response capabilities to adapt with the changing and emerging landscape Provide technical support business units as required to ensure compliance with security stack Responsible for serving as point of contact, coordinating, and collaborating primarily with internal and external stakeholders to ensure alignment with policies Automate processes to reduce response times in triaging alerts Develop corrective action plans and analysis of required program reports and internal performance measures Assist in the deployment, integration, and initial configuration of security solutions Perform periodic reviews of internal and perimeter defenses to ensure effectiveness Collaborate with vendors to ensure full utilization of security tools Delivers timely and constructive coaching and feedback Provide mentoring and training to peers and other colleagues in the organization Align with product and engineering teams on current and future roadmap We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship. Show more Show less

Description Amazon is seeking a Risk Manager to support the Payroll Controllership team . We’re looking for someone who can take lead in understanding complex Payroll processes and identify the full range of risks related to processes, regulatory compliance, organization, policy, and technology. This individual will ensure Payroll processes stay ahead of risks associated with process design, internal control effectiveness, computer system integration, and other relevant areas. This individual is expected to review automations, new application launches etc., from risk perspective. Key job responsibilities Responsibilities Successful candidates must be eager to dive deep into processes and have a proven record of delivering meaningful risks and recommendations to the business. The candidate should have demonstrated auditing skills, problem solving skills, systems and process knowledge, and a passion for customer service. Specific core responsibilities are below: Perform risk assessment of the services and functions in Payroll Perform end to end audits, including scoping, fieldwork, and reporting. Evaluate design and effectiveness of Payroll controls Evaluate policy and process exceptions Provide trainings that improve and raise the bar on controllership with respect to policies and other requirements Support external regulatory, SOX compliance and statutory auditor requests Review Business Continuity planning of Payroll functions. About The Team Payroll Controllership’s mission is to safeguard assets of Amazon (including employee’s data) through continuous risk identification & mitigation, control monitoring & enhancement and persistently advocating for the highest controllership culture. Basic Qualifications 5+ years of controls/audit/compliance/SOX roles experience 5+ years of finance or a related analytical field experience Bachelor's degree in finance, accounting or related field, or Bachelor's degree and 5+ years of Accounts Receivable or Account Payable experience 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience Preferred Qualifications 5+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience MBA, or CPA Bachelor's degree in finance, accounting or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ Job ID: A2953064 Show more Show less

About Oportun Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. Engineering Business Unit Overview The charter for Engineering group at Oportun is to be the world-class engineering force behind our innovative products. The group plays a vital role in designing, developing, and maintaining cutting-edge software solutions that power our mission and advance) our business. We strike a balance between leveraging leading tools and developing in-house solutions to create member experiences that empower their financial independence. The talented engineers in this group are dedicated to delivering and maintaining performant, elegant, and intuitive systems to our business partners and retail members. Our platform combines service-oriented platform features with sophisticated user experience and is enabled through a best-in-class (and fun to use!) automated development infrastructure. We prove that FinTech is more fun, more challenging, and in our case, more rewarding as we build technology that changes our members’ lives. Engineering at Oportun is responsible for high quality and scalable technical execution to achieve business goals and product vision. They ensure business continuity to members by effectively managing systems and services - overseeing technical architectures and system health. In addition, they are responsible for identifying and executing on the technical roadmap that enables product vision as well as fosters member & business growth in a scalable and efficient manner. The Enterprise Data and Technology (EDT) pillar within the Engineering Business Unit focusses on enabling wide use of corporate data assets whilst ensuring quality, availability and security across the data landscape. Position Overview As a Senior Data Engineer at Oportun, you will be a key member of our EDT team, responsible for designing, developing, and maintaining sophisticated software / data platforms in achieving the charter of the engineering group. Your mastery of a technical domain enables you to take up business problems and solve them with a technical solution. With your depth of expertise and leadership abilities, you will actively contribute to architectural decisions, mentor junior engineers, and collaborate closely with cross-functional teams to deliver high-quality, scalable software solutions that advance our impact in the market. This is a role where you will have the opportunity to take up responsibility in leading the technology effort – from technical requirements gathering to final successful delivery of the product - for large initiatives (cross functional and multi-month long projects). Responsibilities Data Architecture and Design: Lead the design and implementation of scalable, efficient, and robust data architectures to meet business needs and analytical requirements. Collaborate with stakeholders to understand data requirements, build subject matter expertise and define optimal data models and structures. Data Pipeline Development and Optimization: Design and develop data pipelines, ETL processes, and data integration solutions for ingesting, processing, and transforming large volumes of structured and unstructured data. Optimize data pipelines for performance, reliability, and scalability. Database Management and Optimization: Oversee the management and maintenance of databases, data warehouses, and data lakes to ensure high performance, data integrity, and security. Implement and manage ETL processes for efficient data loading and retrieval. Data Quality and Governance: Establish and enforce data quality standards, validation rules, and data governance practices to ensure data accuracy, consistency, and compliance with regulations. Drive initiatives to improve data quality and documentation of data assets. Mentorship and Leadership: Provide technical leadership and mentorship to junior team members, assisting in their skill development and growth. Lead and participate in code reviews, ensuring best practices and high-quality code. Collaboration and Stakeholder Management: Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand their data needs and deliver solutions that meet those needs. Communicate effectively with non-technical stakeholders to translate technical concepts into actionable insights and business value. Performance Monitoring and Optimization: Implement monitoring systems and practices to track data pipeline performance, identify bottlenecks, and optimize for improved efficiency and scalability. Common Software Engineering Requirements You actively contribute to the end-to-end delivery of complex software applications, ensuring adherence to best practices and high overall quality standards. You have a strong understanding of a business or system domain with sufficient knowledge & expertise around the appropriate metrics and trends. You collaborate closely with product managers, designers, and fellow engineers to understand business needs and translate them into effective software solutions. You provide technical leadership and expertise, guiding the team in making sound architectural decisions and solving challenging technical problems. Your solutions anticipate scale, reliability, monitoring, integration, and extensibility. You conduct code reviews and provide constructive feedback to ensure code quality, performance, and maintainability. You mentor and coach junior engineers, fostering a culture of continuous learning, growth, and technical excellence within the team. You play a significant role in the ongoing evolution and refinement of current tools and applications used by the team, and drive adoption of new practices within your team. You take ownership of (customer) issues, including initial troubleshooting, identification of root cause and issue escalation or resolution, while maintaining the overall reliability and performance of our systems. You set the benchmark for responsiveness and ownership and overall accountability of engineering systems. You independently drive and lead multiple features, contribute to (a) large project(s) and lead smaller projects. You can orchestrate work that spans multiples engineers within your team and keep all relevant stakeholders informed. You support your lead/EM about your work and that of the team, that they need to share with the stakeholders, including escalation of issues Requirements Bachelor's or Master's degree in Computer Science, Data Science, or a related field. 5+ years of experience in data engineering, with a focus on data architecture, ETL, and database management. Proficiency in programming languages like Python/Pyspark and Java /Scala Expertise in big data technologies such as Hadoop, Spark, Kafka, etc. In-depth knowledge of SQL and experience with various database technologies (e.g., PostgreSQL, MySQL, NoSQL databases). Experience and expertise in building complex end-to-end data pipelines. Experience with orchestration and designing job schedules using the CICD tools like Jenkins and Airflow. Ability to work in an Agile environment (Scrum, Lean, Kanban, etc) Ability to mentor junior team members. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their data services (e.g., AWS Redshift, S3, Azure SQL Data Warehouse). Strong leadership, problem-solving, and decision-making skills. Excellent communication and collaboration abilities. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3). Show more Show less

Your day-to-day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Show more Show less

Location Country India Work Location Chennai Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job The Team Leader is responsible for managing a team to achieve high standards of performance in terms of quality and efficiency to deliver monthly/quarterly financial requirement of the Vessel Owners He/she serves as a point of escalation for issues and drives issues to resolution; generates ideas for and participates in process improvement opportunities and team members development The role also works closely with Vessel Financial Controllers (VFC’s) to ensure consistent accounting rules and standards are applied. Key Responsibilities And Tasks Ensure an up-to-date general ledger for the set of Vessels (approx. 50-75 Vessels) being managed by the team Direct supervision of his/ her team on day-to-day responsibilities, motivate team to achieve highest level of quality, efficiency and meet or exceed all goals. Build a culture of continuous improvement. Provide leadership to his/ her team to ensure Service Level Agreements (SLA’s) are met. Review/Perform Journal Ledger and General Ledger Reviewing the month end reporting of Operating cost and Balance Sheet Investigate and resolve audit findings, account discrepancies and issues related to non-compliance Build strong relationships and trust with VFC’s and Vessel owners. Coordinate with Vessel owners in absence of VFC (wherever authorized). Facilitate timely issue resolution, including escalation in accordance with governance structure. Work with other team leaders to ensure standard process and practices are followed for a specified owner/Management office Assist/Identify control risk and propose solutions for process improvements Provide internal and external audit support, as required Foster communication and teamwork within and across organizational boundaries Develop skill sets of team members to be ready for future opportunities Coordinate with respective departments (technical / crewing) to resolve any long pending query. Responsibility to ensure group and management instructions followed by all in the team and discipline is maintained. Coordinate with suppliers (Group & others) to resolve the disputes and manage cash flow for optimum payments. Prepare the consolidate Fleet Liability report, analyses and submit to group with comments. Check and verify / authorize the payments (as agreed with respective MO’s). Assist group / MO for additional / new task, like, Budget update, Mapping, creation of Chart of Accounts, creation of new reports format, clients requirements etc. Assist group / MO on regular task like, Funding analysis, Fleet liability, exchange revaluation Check communication between fleet accountants, senior fleet accountant, VFC, Head Operations and take actions as required Any Other responsibility as instructed by MD/Head Operations or Group Finance What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential Full time Graduate or MBA with a major in Finance, business or accounting 6+ years of Expertise in General Accounting, Good Knowledge of Vessel Accounting Processes Experience in accounting, reporting financial systems Experience in interfacing with business operational Customers and controllers Excellent English communications skills written and verbal. Strong interpersonal /business skills both oral and written Ability to work on own initiative in a Team environment Good organizational & time management skills Strong negotiation skills Analytical approach / good problem solving skills Excellent reporting skills Competent in Microsoft Office, advanced Excel skills (vlookup, pivot table etc.) Excellent stakeholder management Desirable Applications Close Date 03 Aug 2025 Show more Show less

Job Title: Software Development Engineer About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/. Role Overview: Trellix Intrusion Prevention System (Trellix IPS) is a leading threat protection platform that offers multi layered protection leveraging its signature based and signatures less technologies against exploits, malware, Callbacks, Lateral Movements, APTs and so on across On Premise, Cloud and Hybrid environment. As an NDR offering, it extends detections leveraging Machine Learning models, supports investigations into post breach activities and offers response action for efficient SoC operations. The product is part of the Network Security and Cloud security portfolio of Trellix and has a broad customer base of Government, Large Enterprise and Medium Enterprise customers worldwide. Trellix IPS has a global team of R&D engineers engaged in software, hardware development as well as security research and the team has a significant presence in India-Bangalore. Trellix is a USD 1.5 billion Cyber Security business with decades long heritage of products that protects its customers from financial, legal and reputation implications arising out of cyber threats from sophisticated cyber criminals and nation-state actors. You are being considered to join a global work force of 4000 plus innovators working tirelessly to secure the world. Trellix Intrusion Prevention System (IPS) is a scalable multiprocessor multithreaded platform that processes from 1Gbps to 300Gbps of traffic. Trellix India team drives the road-map covering physical appliances and form factors. You will be joining a team that is for individuals who like technical challenges and cares of personal growth. About the role: You will be part of an engineering team that develops for the onprem/cloud-based IPS product. Solve exciting customer problems and deliver the most impactful results. Implement customer driven features. You will collaborate with Engineering Escalation QA team in your role primarily , product development team, Support and Customers. About You: You have 3-5 years’ experience with BE in Computer Science or equivalent degree. Hands on experience with network protocols (TCP/IP, UDP, HTTP, SMTP), protocol stack development. C Programming is must, python a plus. Excellent problem solving and troubleshooting skills. Ability to work independently and with guidance when required from senior engineers within the team. You have excellent verbal and written communication skills. You can clearly communicate your needs, goals, and can explain your decisions articulately. Your commitment to learning and maintaining high software engineering standards. Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: EMM Intune. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.