20315 Escalation Jobs - Page 37

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating with various departments as necessary and informing the customer of the final verdict in timely manner Drive customer retention by providing best in class customer experience Proactively highlight issues and process improvement to reduce escalations Ensure process documentation and compliance adherence Measures of Success Cases processed per day Service Quality Score First Contact/BO Resolution rate Zero Avoidable Escalation Performance Retention Score FKAT training quiz score Execution/Resolution TAT Voice of Customer Customer Retention Rate Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge and experience of complaints handling Expertise in MS Office suite Competencies critical to the role Verbal and written communication Problem Solving Stakeholder Management Customer Orientation Qualification Graduate in any discipline Preferred Industry Customer Services - Credit Card Industry

Who We Are Looking For Transaction Services is seeking a candidate to work as a Vice President. This position will oversee multiple teams within Transaction Services function. Exposure to Screening, Trade/Cash Processing, Agent Bank Operations, Client Service Teams, Lending Operations will be preferred. Should possess knowledge of the Asset management industry and the processes that support it. You need to provide guidance & leadership to these teams. The role will need to initiate and develop good communication and interpersonal relationships with operation, technology and client relationship teams to ensure we maintain the high level of service. Key people integration, engagement and robust governance mechanisms across people and processes across locations will be a key role. Why This Role Is Important To Us We are looking for an individual who is a self-starter, comfortable with uncertainty and deadline pressure and possess knowledge of the asset management industry and the processes that support it. You need to provide guidance & leadership to these teams. What You Will Be Responsible For As VP you will be responsible for: Direct and manage project development from beginning to end including strategy development, execution, and reporting Collaborate with Business and Global Operations leads identifying resources required to support & deliver transition/ change management projects. Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulation. Represent Transaction Services in meetings with client and other State Street business lines Identify opportunity for product automation based on service requirements and products offered Effectively communicate with stakeholders in a timely and clear fashion. Set and continually manage expectations with team members and other stakeholders. Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work Understand, follow, and demonstrate compliance with all relevant internal policies and procedures and provide input to the further development of best practices Collaborate with appropriate teams globally to ensure consistent service delivery client solutions and client satisfaction Identify, develop, and deploy process improvements leading to service level improvements and/or unit cost & operational risk reduction. Support new business onboarding, change management and strategic business initiatives utilizing sound program and project management skills. Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members behavior in performing their roles What We Value Proven track record of related industry experience in Trade Settlements/Trade Processing/Capture, Understanding of various financial products – Equity, Fixed Income (Repos), Money market Instruments, Foreign Exchange etc. will be preferred. 15+ years of experience in staff management and leading projects Working at senior levels in an organization together with the capability of communicating effectively. Working in matrix structures and cross-cultural environments with an ability to operate on their own and as part of a team. Demonstrated accuracy and attention to detail a must. Strong influencing and negotiating skills when dealing with stakeholders (internal or external) is preferred Strong interpersonal and organization skills Knowledge of State Street systems/processes preferred. Prior experience in developing executive communication preferred. Education & Preferred Qualifications Bachelor’s/Master’s degree in business discipline preferred or equivalent work experience Strong interpersonal, organizational, verbal, and written communication skills. Proficiency with MS Office Applications e.g., Excel, Word, Power point etc. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers Job ID: R-776656

VP – Transaction Services Who We Are Looking For Transaction Services is seeking a candidate to work as a Vice President. This position will oversee multiple teams within Transaction Services function. Exposure to Screening, Trade/Cash Processing, Agent Bank Operations, Client Service Teams, Lending Operations will be preferred. Should possess knowledge of the Asset management industry and the processes that support it. You need to provide guidance & leadership to these teams. The role will need to initiate and develop good communication and interpersonal relationships with operation, technology and client relationship teams to ensure we maintain the high level of service. Key people integration, engagement and robust governance mechanisms across people and processes across locations will be a key role. Why This Role Is Important To Us We are looking for an individual who is a self-starter, comfortable with uncertainty and deadline pressure and possess knowledge of the asset management industry and the processes that support it. You need to provide guidance & leadership to these teams. What You Will Be Responsible For As VP you will be responsible for: Direct and manage project development from beginning to end including strategy development, execution, and reporting Collaborate with Business and Global Operations leads identifying resources required to support & deliver transition/ change management projects. Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulation. Represent Transaction Services in meetings with client and other State Street business lines Identify opportunity for product automation based on service requirements and products offered Effectively communicate with stakeholders in a timely and clear fashion. Set and continually manage expectations with team members and other stakeholders. Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work Understand, follow, and demonstrate compliance with all relevant internal policies and procedures and provide input to the further development of best practices Collaborate with appropriate teams globally to ensure consistent service delivery client solutions and client satisfaction Identify, develop, and deploy process improvements leading to service level improvements and/or unit cost & operational risk reduction. Support new business onboarding, change management and strategic business initiatives utilizing sound program and project management skills. Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members behavior in performing their roles What We Value Proven track record of related industry experience in Trade Settlements/Trade Processing/Capture, Understanding of various financial products – Equity, Fixed Income (Repos), Money market Instruments, Foreign Exchange etc. will be preferred. 15+ years of experience in staff management and leading projects Working at senior levels in an organization together with the capability of communicating effectively. Working in matrix structures and cross-cultural environments with an ability to operate on their own and as part of a team. Demonstrated accuracy and attention to detail a must. Strong influencing and negotiating skills when dealing with stakeholders (internal or external) is preferred Strong interpersonal and organization skills Knowledge of State Street systems/processes preferred. Prior experience in developing executive communication preferred. Education & Preferred Qualifications Bachelor’s/Master’s degree in business discipline preferred or equivalent work experience Strong interpersonal, organizational, verbal, and written communication skills. Proficiency with MS Office Applications e.g., Excel, Word, Power point etc. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers Job ID: R-776653

Job Description: Global Delivery Cash CoE Role Summary This role is in Coimbatore for Cash COE Services Delivery team. This is a role with a shift covering North American hours in India however flexibility to be available for ad-hoc meetings may arise from time to time. Primary Job Duties And Responsibilities Ensure effective operations delivery day to day across North America Cash COE Services teams based in Coimbatore and Chennai. This will also include Change Management and Outsourcing governance. Drive a culture of risk excellence including control enhancement, open and transparent communication, timely escalation and remediation of issues as they arise. Develop a sense of belonging where teams operate as ‘One State Street’ beyond functional structures to share knowledge, drive best practice, and create rotation opportunities. Coimbatore is a multi-team location within Cash CoE. Implement adequate processes to ensure teams achieve internal and external SLAs/KPI’s and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership. Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models. Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations. Act as service delivery partner to the Functional Head of Cash CoE working along with other peers to ensure senior level service delivery engagement with clients and prospects. Act as senior local escalation point for client and service delivery issues and bring all players together across Cash CoE and the broader organization to own and drive remediation. Proactively engage in client solution initiatives and GD Simplification to ensure new business opportunities are properly supported and executed. Manage and take ownership of risk including ops, compliance, regulatory & audit requests for Coimbatore including teams that are led and managed by other peers. Be the local point of contact for your peers’ team in that location akin to a Site Leader of Coimbatore for Cash CoE. Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc. Drive pay for performance with a focus on rewarding the future talent pool. Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management. Commercial Acumen – Understanding of budgets, forecast, cost management is a must including working with BU lead and other stakeholders to build cost efficiency. Scope Distinction & Independent Action The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies. Minimum Job Specifications Equivalent to a B.S. degree in Finance, Business, Accounting, or related field. Fifteen or more years of leadership experience, preferably in the financial services organization. Detailed understanding of Cash Operations, Reconciliation, Middle & Back Office operations Excellent leadership, interpersonal, organizational and communication skills. Ability to develop business relationships with various levels of management within local and global stakeholders. Strong problem resolution and analytical skills, ability to drive strategic change. Job ID: R-773996

JOB_POSTING-3-73510-2 Job Description Role Title : AVP, Remediation Analytics (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Analytics reports to the AVP, Remediation Analytics Lead. Incumbent in this role will have the opportunity to work on major remediation projects with special focus on Credit functions. This individual will have the responsibility of understanding business requirements and building complex logics to identify and remediate the impacted population. This role will provide a platform to drive and manage various projects within the framework of remediation analytics. Key Responsibilities Develop Advanced SAS and/or SQL code, visual basic macros or other query tools for remediation. Support remediation projects partnering with FRCs and cross-functional teams, understand business requirements and ask probing questions to uncover as many requirements as possible, develop analytics solutions to identify impacted population and harm. Timely escalation to manager if roadblocks are encountered. Work with manager and leadership to resolve roadblocks for their project. Minimize defects by utilizing standard code sets and waterfalls where available, ensuring all certification and validation requirements are completed prior to submission. Ensure defects found are corrected timely and prevented going forward. Support audits via documentation of code and analytic outcomes and as extraction of data. Ensure quality of deliverables by implementing controls to ensure accuracy Work on a number of different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work Analyze remediation analytic processes and technology and present recommendations for improvement. Support Best-in-class analytic solutions/algorithms. Provide insight and supportin various initiatives/projects Share critical experiences and best practices across the Remediation COE. Provide updates on project progression and escalate challenges and roadblocks timely. Share critical experiences and best practices across the Remediation CoE Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree and minimum 5 years of experience in a consume finance & banking organization, or in lieu of a degree, 7+ years of experience in a consumer finance organization 4+ years of experience in Analytics domain Minimum 4 years of SAS programming experience. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Able to work hours that compliment US, not necessarily match but have some degree of overlap. Desired Characteristics Experience with and knowledge of Credit data & lifecycle Deep experience with various Regulatory Reporting / Remediation Projects. Big-picture understanding of Credit Card processes & ability to communicate with business and technical stakeholders Strong knowledge & hands-on experience with advanced Analytical techniques Eligibility Criteria Bachelor’s degree and minimum 5 years of experience in a consume finance & banking organization, or in lieu of a degree, 7+ years of experience in a consumer finance organization Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L8+ Employees can apply. Grade/Level: 10 Job Family Group Data Analytics

Job Description The Position As the Business Operations Director in Global Commercial Services at Organon, you will lead the operational backbone of The Hive: Organon’s centralized commercial and marketing services strategic model. This role ensures that services are delivered with excellence, efficiency, and scalability across global franchises and markets, while maintaining cost discipline and enabling continuous evolution. You will partner with the Hive hub team, based in Mumbai, and other internal cross-functional stakeholders globally to drive operational excellence. Reporting Organization: Global Commercial Services is part of the Customer Engagement & Digital Excellence Team (cEDGE) that reports to the Digital and Commercial Strategy (DCS) organisation. Responsibilities Service Delivery Alignment: Ensure that service delivery consistently meets business expectations and stakeholder requirements across global franchises and markets, maintaining high standards of quality, responsiveness, and reliability. Process Optimization: Identify and address inefficiencies across the end-to-end service delivery process that lead to rework, delays, or misalignment. Implement corrective actions and process improvements to reduce turnaround times, enhance consistency, and eliminate friction points. External Vendor Management: Oversee vendor performance and governance, ensuring alignment with service expectations and contractual obligations. Cost Management: Oversee budget adherence and cost control, ensuring alignment with demand planning and financial forecasts. Proactively identify cost drivers such as rework, duplication, or inefficiencies, and implement measures to mitigate unnecessary spend while maintaining service quality. Technology & Platform Enablement: Partner with Customer Engagement & Digital Excellence Team (cEDGE) and vendor to ensure platforms and tools are fit-for-purpose, scalable, and aligned with operational needs. Drive adoption and integration of innovative technology solutions, including AI, that support service delivery, automation, and performance tracking. Performance Metrics & Operational Efficiency: Monitor, enable, and evolve performance against KPIs and SLAs in partnership with the Global Data & Analytics team. Ensure metrics are actionable, transparent, and used to drive accountability and continuous improvement across all service lines. Continuous Improvement: Lead initiatives focused on enhancing service quality, scalability, and efficiency across people, processes, and technology. Foster a culture of operational excellence and innovation, embedding feedback loops and agile ways of working. Issue Escalation & Resolution: Manage and track issue escalation processes, ensuring timely resolution, root cause analysis, and communication with relevant stakeholders. Establish preventive measures to reduce recurrence and improve service resilience. Governance & Stakeholder Alignment: Contribute to the governance of The Hive operating model, ensuring alignment with strategic priorities, compliance with standards, and effective coordination across global and local teams. Market Onboarding & Transition Support: In partnership with the service standup team support the transition and onboarding of new markets into The Hive’s existing services and operating model. Ensure readiness, alignment, and smooth integration through structured planning, stakeholder engagement, and operational support. Service Expansion Execution: In partnership with the new services development lead, support the expansion of The Hive’s service portfolio by standing up and optimizing the operational infrastructure (eg metrics, KPIs, monitoring). Ensure replicability, scalability, and alignment with business objectives and market needs. Customer Centric Operations: Partner to systematically integrate customer feedback, needs, and pain points into operational processes, ensuring that operational decisions and improvements are informed by customer impact and aligned with expectations for usability, responsiveness, and value delivery. Required Education, Experience And Skills Bachelors or Masters Degree 10+ years of experience in global operations and centralized marketing services, with focus on content creation and campaign execution Strong understanding of operational governance, KPI/SLA frameworks, and continuous improvement methodologies. Exceptional leadership skills, resilience, transformational change with focus on value demonstration Advanced analytical skills with a proven ability to interpret complex data, derive actionable insights, and solve operational challenges with precision and strategic foresight Proficient in influencing and convening stakeholder groups, distilling actionable next steps, and fostering a culture of continuous improvement Excellent communication and stakeholder engagement skills, with the ability to influence at all levels. Proven experience in managing vendors with large number of contractors, with experience in budget management Strong project management skills and the ability to thrive in a high-pressure environment Strong business acumen with a deep understanding of technology and data-driven operations. Consulting experience preferred. Fluent in English; proficiency in additional languages is a plus. Location: Mumbai (preferred), India This is a unique opportunity to shape the future of commercial operations at Organon, driving impact at scale through operational excellence, innovation, and global collaboration Secondary Job Description Who We Are: Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman. As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. Search Firm Representatives Please Read Carefully Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Annualized Salary Range Annualized Salary Range (Global) Annualized Salary Range (Canada) Please Note: Pay ranges are specific to local market and therefore vary from country to country. Employee Status Regular Relocation: No relocation VISA Sponsorship No Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites 10% Flexible Work Arrangements Hybrid Shift Valid Driving License: Hazardous Material(s) Number of Openings: 1 Requisition ID: R535575

Job Title : Data Lead - xOps Customer Job Location: UniOps Bengaluru PURPOSE OF THE ROLE For Unilever to remain competitive in the future, the business needs to continue the path to become data intelligent. The Data Foundation team will persevere to make Unilever Data Intelligent; powering key decisions with data, insights, advanced analytics and AI. The Data Foundation Data Lead role is a key enabler for the scalable and cost-efficient delivery and operations of the Global Data Lake, Data ingestion, Data Quality and Strategy. This role is also a pivotal link between the Data Foundation and the respective xOps team(s) within the organisation (Customer Development - CD). The XOps Data Lead collaborates closely with Customer Development xOps data foundation leads to understand their specific needs and requirements around data and delivery & operations for that business domain. The Data Lead role is a key enabler to Our ambition is to enable democratization of data, information and insights as a completely agile organization that builds fantastic careers for our people and is accountable for delivering great work that maximizes impact and delivers growth. This role would require partnering with the Digital and Data Legal Counsel to ensure that our Data Defence (Privacy, Governance, Quality, etc) is well structured and sufficiently robust to use data and AI correctly throughout the enterprise. The intent is to continue the journey of data & information democratization across the business, while supporting the culture shift required for data driven decision making. Further, the purpose of this role is to lead the design of data lake across all CD datasets which is at the heart of integrated data ecosystem with the help of data lake factory delivery team. The role will also line manage several data SMEs, junior analysts and 3Ps. This role involves coordinating, building and managing knowledge around the functional data and talent across the data SMEs, leveraging the factory model and ensuring speed and economies at scale. KPIs of the role includes efficient prioritization and allocation of data SMEs, domain specific data delivery and governance across all layers of data, cost and speed of delivery as well as resilience and cyber security compliance KPIs. What Will Your Main Responsibilities Be Accountable for delivering the data foundation across UDL, BDL and MDL for Customer Development Reviews the functional and non-functional design documents to be handed over to factory teams. Owns the data delivery timelines in the overall product build plan, ensures readiness of data and flags risks to product leadership team as required. Leads the resolution process for any data related challenges to meet product milestones. This includes working with broader data xOPSs teams and Product delivery teams to define a clear roles and responsibilities matrix and driving that on ground. Leads the data governance for product related data and activates it by working with broader data COE organization. Oversee product data related functional/ non-functional design and ensure Capability Teams’ members of the squad develop solutions which meet the business requirements. Builds and owns a data support model post product go live. This role acts as an escalation point for data related issues. Works with central data quality team in data as a platform program to ensure automated checks are built for monitoring and control. Bring the data strategy to life by working with the BDL & data factories to ensure project deliverables are appropriately costed & scheduled in-line with project expectations. Develop and maintain strong relationships with Product xOps Leads, Product Owners and other key stakeholders to understand their data needs and priorities. Accelerate speed to market meeting the business requirements at the most optimal cost. Holistic platform governance, promoting standardized architecture, interoperability and cohesive integration strategies. Platform cost optimization leveraging the rigorous data & solution continuous improvement processes. Identify and mitigate risks related to data and analytics initiatives, ensuring compliance with relevant regulations and policies. Secure the platform and the stored data. Make sure only the necessary users can access the data. Experiences & Qualifications The ideal candidate will be a seasoned data and analytics professional with deep knowledge of efficient functional delivery of data, products and solutions with a consistent, scalable infrastructure, and the right people and processes in place, enabling faster turnaround for the company’s analytics needs. They will have hands on practice of delivering data within challenging organisational environments and BAU support of those solutions that is complemented by application of data management, or business information intelligence, and emerging technologies required to deliver a world class data and insights service. They will have proven commercial judgment and a ‘nose for the money’. Most importantly, the ideal candidate will enjoy rolling their sleeves up to drive towards outcomes. Necessary Experience & Qualifications M.B.A. or Post graduation in a relevant field (Business Analytics, Operations Research) Overall experience of 8-10 years preferred with deep knowledge on digital analytics Strong track record of working with senior business leadership (VPs+) to drive definition, alignment, and support for application of analytics and data to address complex business issues Business intimacy with the trade promotion management Working knowledge of Azure data lake related technologies Expert in data modelling and data architecture Proven experience in designing & landing digital analytics capabilities Ability to drive multiple internal and external stakeholder connects while holding relevant teams accountable for commitments Product design thinking experience to be able to translate the business requirements into a D&A product which leverages from Data & Technology to help deliver the business strategy Exposure to creating & landing business change management Ability to communicate complex quantitative insights in a precise and actionable manner Ability to manage multiple products at different stages of lifecycle Deep understanding of data landscape & data management principles Project mgmt. skills and ability to synchronize the planning & delivery of the D&A product with the delivery of the business strategy Ability to manage multiple requests and priorities simultaneously in a highly VUCA and competitive market Agile mindset and ability to plan the D&A product roadmap via consecutive Releases which align with key business needs. Skills Data lifecycle management – Fully Operational Analytical power and actionable insights generation – Working Knowledge Data modelling and architecture – Fully operational Azure data lake technologies – working knowledge Multi-cloud data environments – Working Knowledge Global CD and trade promotion management process knowledge – preferable Business Intelligence / Data Modelling and Visualisation – working knowledge Technical knowledge SQL – working Knowledge Coding Skills in R, Python, Spark – preferable knowledge Digital Strategy & Management of Techno-functional Roadmap Excellent verbal, written and interpersonal communication skills to effectively manage communications and partner expectations at all levels of the organization. Makes reasonable judgments quickly and adjusts thinking to assimilate new information. Senior stakeholder management. Vendor management. People Management and Development. Experience and cultural awareness required to take a role in a globally distributed team. Shown track-record of delivering large and complex global data Note : "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."

Background State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and drives process improvements and automation. Basic Purpose Of Job The ORMB Setup and Billing Senior Associate provides subject matter knowledge and issues and escalation management in the assigned area of client billing and invoice creation. The candidate develops a thorough understanding of State Street’s business practices to effectively perform independent, complex platform configuration, data collection and analysis. Client/Fee schedule is very the most important function of GBO and have the direct impact on downstream process hence the role need eye for detail. Reporting to the Billing Manager, the Senior Associate will be assigned to the Billing COE, working remotely alongside in-market team members to close a multitude of activities associated with client setup and invoice generation and analytics of the assigned business units (BU). Work Experiences Bachelor’s/Master’s Degree in Finance, Chartered Accountant (CA) or preferred Certified Public Accountant (CPA)/MBA Finance) 3-5 years of progressive experience in Accounts receivable, banking areas with major financial institutions Financial Planning & Analysis in a global setting Complex operational setting involving analysis of financial data Direct support to business or product line management / executives Financial services setting Well Versed with ERP ORMB - good knowledge, experience Well versed with O2C process, system automation, etc Project experience Variance analysis and reporting of insights Financial modelling Billing operations Revenue accrual Skills Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external Analytical, With Strong Problem-solving Abilities And Creative Resolution Skills Self-motivated, with the ability to work on multiple projects in a fast-paced environment Comfortable presenting and pitching new ideas to senior management teams in large settings Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment Must be able to work in a fast paced environment Detailed orientated with ability to consistently and accurately execute against operational controls Ability to adapt to a changing environment and demands of transition of new clients Must possess strong communication skills with ability to participate in or lead conference calls and present financial results to financial and non-financial audiences at various levels of seniority Pride of ownership with the ability to drive results within the Business Solid business knowledge as it relates to the financial services industry Strong Analytical skill set Financial product and institution knowledge Self-motivated, self-assured, and self-managed Results oriented ownership mindset Ability to multi-task and work under high pressure deadlines Business As Usual (BAU) Activities Collaborate closely with the onshore team to understand expectations and deliverable timelines and ensure that deliverables of the team are load balanced as compared to team staffing. Develop the team to adopt “owner’s mind set”, work independently, and effectively manage timelines Manage resources to assist with ad-hoc projects and new transactions to support the GBO controller group Lead the day to day activities of Client Set-up Global level engagement to onboard the client and fee schedule on different billing platform. Provide support to key stakeholders of the team to present analytical results, findings First point of escalation within the local reporting line for dealing with issues (people/process/technology) and ensuring that compliance requirements are adhered to (e.g. company policies surrounding standard of conduct, information security, employment regulations) May be required to participate in or conduct a wide range of accounting and financial analyses on critical and complex issues which may include variance analysis and accounting transactions. May serve as a subject matter expert on particular Set-up transactions. Coordinate with onshore team treatment for complex transactions Coaches the team and works with onshore leadership to establish the team member goals and gather feedback for performance appraisals. Participate in or manage function specific projects as needed Ensure completion of deliverable within the committed timeframe including assistance with development of deliverable plans, attending deliverable specific or recurring meetings between the team and the onshore team. Team deliverable revolve around Expectations Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, Transfer Agent services and out pocket expense billing, asset management etc. Should have knowledge on setting up clients in banking sector Demonstrated knowledge in improving the billing function for multiple geographies and business areas. Other Skills Required Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices) Knowledge of billing systems Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes Independent decision-making capabilities, demonstrated thought leadership Pride of ownership with the ability to deliver high quality results timely Self-motivated, self-assured, and self-managed Strong analytical and ability to analyze and summarize complex financial transactions Strong attention to details Problem solving skill Highly organized with ability to multi-task and work under high pressure deadlines Must be able to work in a fast paced environment Job ID: R-776687

Who We Are Looking For Transaction Services is seeking a candidate to work as a Vice President. This position will oversee multiple teams within Transaction Services function. Exposure to Screening, Trade/Cash Processing, Agent Bank Operations, Client Service Teams, Lending Operations will be preferred. Should possess knowledge of the Asset management industry and the processes that support it. You need to provide guidance & leadership to these teams. The role will need to initiate and develop good communication and interpersonal relationships with operation, technology and client relationship teams to ensure we maintain the high level of service. Key people integration, engagement and robust governance mechanisms across people and processes across locations will be a key role. Why This Role Is Important To Us We are looking for an individual who is a self-starter, comfortable with uncertainty and deadline pressure and possess knowledge of the asset management industry and the processes that support it. You need to provide guidance & leadership to these teams. What You Will Be Responsible For As VP you will be responsible for: Direct and manage project development from beginning to end including strategy development, execution, and reporting Collaborate with Business and Global Operations leads identifying resources required to support & deliver transition/ change management projects. Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulation. Represent Transaction Services in meetings with client and other State Street business lines Identify opportunity for product automation based on service requirements and products offered Effectively communicate with stakeholders in a timely and clear fashion. Set and continually manage expectations with team members and other stakeholders. Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work Understand, follow, and demonstrate compliance with all relevant internal policies and procedures and provide input to the further development of best practices Collaborate with appropriate teams globally to ensure consistent service delivery client solutions and client satisfaction Identify, develop, and deploy process improvements leading to service level improvements and/or unit cost & operational risk reduction. Support new business onboarding, change management and strategic business initiatives utilizing sound program and project management skills. Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members behavior in performing their roles What We Value Proven track record of related industry experience in Trade Settlements/Trade Processing/Capture, Understanding of various financial products – Equity, Fixed Income (Repos), Money market Instruments, Foreign Exchange etc. will be preferred. 15+ years of experience in staff management and leading projects Working at senior levels in an organization together with the capability of communicating effectively. Working in matrix structures and cross-cultural environments with an ability to operate on their own and as part of a team. Demonstrated accuracy and attention to detail a must. Strong influencing and negotiating skills when dealing with stakeholders (internal or external) is preferred Strong interpersonal and organization skills Knowledge of State Street systems/processes preferred. Prior experience in developing executive communication preferred. Education & Preferred Qualifications Bachelor’s/Master’s degree in business discipline preferred or equivalent work experience Strong interpersonal, organizational, verbal, and written communication skills. Proficiency with MS Office Applications e.g., Excel, Word, Power point etc. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers Job ID: R-776657

Job Description:We are seeking a skilled and performance-driven Call Centre Manager to lead and oversee our internal telesales and customer engagement team. This role is pivotal in managing customer communication, driving lead conversions, and ensuring exceptional service experiences across all solar project interactions.The ideal candidate will have a proven background in managing call centre teams, ideally within the renewable energy or service-based industries, with a strong focus on team development, CRM-driven sales processes, and customer satisfaction. Key Responsibilities:Call Centre Operations Management· Manage day-to-day operations of the in-house call centre, supporting both pre-sales and post-sales interactions. · Ensure efficient handling of inbound and outbound calls related to solar product inquiries, follow-ups, lead qualification, and customer service. · Monitor call quality, team productivity, and response timelines to achieve defined service level agreements (SLAs). · Supervise telecommunication systems and CRM tools to ensure uninterrupted operations (e.g., TATA Tele, CRM, lead tracking systems). Team Leadership & Performance Management· Recruit, train, and lead a team of call centre executives and team leads. · Set KPIs for the team and conduct regular performance reviews and feedback sessions. · Motivate the team through coaching, recognition, and professional development to meet conversion and service goals. · Maintain shift rosters and ensure optimal staffing for business continuity. Customer Service and Complaint Resolution· Oversee effective handling of customer queries, escalations, and complaints in a courteous and timely manner. · Coordinate with internal departments such as Sales, Operations, and Technical Support to resolve issues efficiently. · Implement and track customer satisfaction surveys and service feedback initiatives. Sales Support and Lead Management· Collaborate with the internal sales and marketing teams to align call campaigns with ongoing promotions and lead generation goals. · Ensure timely follow-up of leads, qualification of prospects, and escalation of high-potential customers to the sales team. · Track and analyse lead lifecycle performance, conversion ratios, and revenue influence. Reporting and Data Analysis· Generate daily, weekly, and monthly reports on call volumes, lead status, agent performance, and customer feedback. · Leverage CRM and call data to derive insights and recommend process improvements. Compliance and Quality Control· Ensure compliance with company policies, data privacy laws, and regulatory requirements during all customer interactions. · Conduct periodic quality audits and call evaluations to uphold service standards and identify training needs. Process Optimization and Technology Adoption· Recommend improvements to workflows, scripts, and tools to enhance call center efficiency and customer experience. · Stay updated with the latest industry tools and integrate automation or AI-enabled support where applicable. Candidate Requirements:Qualifications:· Bachelor’s degree in Business Administration, Management, Communications, or a related field. · Minimum 5 years of experience in a call centre leadership role, preferably in solar, renewable energy, telecom, or utility services. Skills and Attributes:· Strong leadership, communication, and interpersonal skills. · Fluency in Gujarati, Hindi, and English is essential. · Proficient in CRM systems, Microsoft Office, Google Workspace, and call centre software. · Goal-oriented, analytical, and capable of handling high-pressure situations. · Knowledge of solar products, net metering, and regulatory procedures is a strong advantage.

URGENT HIRING FOR FRESHER AND EXPERIENCED CANDIDATE FOR FIELD SALES Location: Haridwar/Roorkee/Rishikesh Function Related Activities/Key Responsibilities Relationship Manager- Sales Professionals are responsible to focus on face to face sales closures using daily presentations as they provide our clients with an opportunity to get to know offerings of Digital Services (Subscription based Model) and the value addition these Services can bring to their respective businesses. This position allows you to build new clients for the organization, build rapport and trust within yourself as well as at the company level. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holders will be individual contributors responsible for driving sales activities within their assigned territory. Team Lead- As a Team Lead, you will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. We are looking for someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly while delivering WOW to our customers. The position holder shall be responsible for achieving individual targets and managing executives to help drive paid merchant acquisition and maintain regular partnerships to ensure desired productivity to maximize sales numbers. Department: B2B Sales Timing: 10AM--7PM Working Days: 6 Days ( Mon- Sat) Sun fixed Off Should have their own Vehicle and Driving License Salary: Relationship Manager- 18,000 to 25,000 + incentives Team Lead- Upto 30,000 + incentives Key Responsibilities: The role is for Digital Profile sales and will involve complete ownership of the region and generating revenue through B2B sales. Candidate is responsible for Direct Field Sales. Maintaining relationships with the merchants. Prospecting relevant merchants for the platform, understanding marketing objectives and providing resolutions. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To set up and deliver sales presentations, product/service demonstrations on a daily basis. Handle Escalation Calls. Performing effective people management (one-to-ones, coaching, career development) Controlling and monitoring daily/weekly operations, providing timely reactions to different situations Skills Required Positive Attitude, Well Groomed, Pleasant Personality Should be excellent with verbal and written communication - English + Local language Good Computer skills Business-to-Business (B2B), Field Coordination, New Client Acquisitions Should be competitive and confident Should be focused on delivering the best for their respective companies. Should have the zeal to achieve their own daily targets. He/She is responsible for the entire sale cycle like on field cold calling, presentation, prospecting, followup and deal close. Academic Qualifications: Graduate or Post-graduate in any stream Minimum 60% marks in 10th or 12th or Graduation Eligibility Criteria: A bachelors degree or master's degree in a related field At least 1 year of experience in field sales Strong English communication skills Experience using Google documents and spreadsheets

The Debt Recovery Agent is responsible for contacting customers with overdue accounts, negotiating repayment plans, and ensuring timely collection of outstanding debts. The role requires excellent communication, negotiation, and record-keeping skills to maintain customer relationships while meeting collection targets. Key Responsibilities Contact debtors via phone, email, or written correspondence to remind them of outstanding payments. Negotiate repayment terms and settlement agreements in line with company policies. Maintain accurate and up-to-date records of all communications and payment arrangements. Investigate and resolve disputes related to billing or account balances. Liaise with internal departments (e.g., accounts, legal) to facilitate debt recovery. Recommend accounts for legal action or escalation when necessary. Achieve monthly and quarterly collection targets. Adhere to all relevant laws, regulations, and ethical standards regarding debt collection.

ROLE & RESPONSIBILITIES: Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities : ▪ Daily productivity against allocation and minimum level of calls defined in CRM. ▪ Conversion of Callback, Broken PTP, PTP & OTS into payment. ▪ Contacting debtors to enact and negotiate debt recovery. ▪ Maintaining/ updating database/MIS/Status of customer interactions on company system ▪ Responsible for monthly recovery targets. ▪ Negotiating settlements to receive payment on a certain percentage of the debt. ▪ Dispute resolution and escalation to team leader. ▪ Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc. ▪ Follow up with team leader for completion of customers requirement and communication to customer till closer. ▪ Assignment to field if caller unable to collect or connect (wherever field resolution agent available) Pepper Advantage Office Address – A-1219, 12th Floor, Rupa Solitaire Building, Millennium Business Park, Mahape, Ghansoli, Navi Mumbai – 400710 Lift Numbers: 24 & 25 Reference-HR-Priya

JOB DESCRIPTION: Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes. Broad Responsibilities/ Major Deliverables:· Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat · Listening to and understanding the customer’s requirements · Provide product / service details & benefits to Customers · Providing end to end solutions to the customer · Asking the correct questions – probing and prompting the customer wherever required · Timely and accurate capturing all the information given by the customer · Timely follow up with Brands as per Escalation matrix till closure · Staying current with knowledge of products/ processes & services offered by the client · Ensure full adherence to all the quality parameters and SOP · Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule · Escalating the call to the team leader / manager, wherever desirable · Handling irate / demanding customers where necessary, in a tactical manner

Implementation Executive Company Name: HNB Group - https://hnb-group.com/ About the Role: We are seeking a motivated and technically proficient Implementation Executive to join HNB Group's on-site team in Pune. This is a full-time, field- based role ideal for Civil Engineering graduates with 2-3 years of experience who are eager to grow their technical and coordination skills. About HNB Group: HNB Engineers Pvt. Ltd. is a multidisciplinary engineering consultancy firm with over 30 years of expertise in infrastructure development. The company works extensively with both government and private organisations, offering services in project management, design consultancy, construction supervision, and smart infrastructure solutions. Key Responsibilities: Software Implementation: Learn and apply proprietary project management/ERP software solutions on active projects. Drawing Interpretation: Accurately read and interpret civil and MEP drawings. Coordination: Liaise with internal departments (e.g. Mechanical, Electrical) for execution alignment. Project Tracking: Work with BOQs, generate schedules, and update trackers using Excel. Reporting: Provide timely status updates and flag any project delays or conflicts. Communication: Serve as the on-ground point of contact for site-level coordination and escalation. Desired Candidate Profile: Education: B.E./B.Tech in Civil Engineering Experience: 1-2 years in a project coordination, site engineer, or implementation role Tech Skills: Strong MS Excel skills; ability to work with scheduling tools and BOQs Soft Skills: Excellent communication, problem-solving, and stakeholder coordination Language Skills: - Marathi preferred (for Pune locals) - Hindi + English required (for non-Maharashtra candidates) - Multilingual candidates will be prioritised Job Details: Work Hours: Monday to Saturday | 9:30 AM - 6:00 PM Location: Pune - On-site (Shukrwar Peth) Why Join Us? Opportunity to work with a renowned group in infrastructure and smart project management Hands-on exposure to real-time project implementations Build a career in Construction Tech and software adoption in civil projects Growth path into senior coordination, planning, or product implementation roles

URGENT HIRING FOR FRESHER AND EXPERIENCED CANDIDATE FOR FIELD SALES Location: Mumbai Function Related Activities/Key Responsibilities Relationship Manager- Sales Professionals are responsible to focus on face to face sales closures using daily presentations as they provide our clients with an opportunity to get to know offerings of Digital Services (Subscription based Model) and the value addition these Services can bring to their respective businesses. This position allows you to build new clients for the organization, build rapport and trust within yourself as well as at the company level. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holders will be individual contributors responsible for driving sales activities within their assigned territory. Team Lead- As a Team Lead, you will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. We are looking for someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly while delivering WOW to our customers. The position holder shall be responsible for achieving individual targets and managing executives to help drive paid merchant acquisition and maintain regular partnerships to ensure desired productivity to maximize sales numbers. Department: B2B Sales Timing: 10AM--7PM Working Days: 6 Days ( Mon- Sat) Sun fixed Off Should have their own Vehicle and Driving License Salary: Relationship Manager- 18,000 to 25,000 + incentives Team Lead- Upto 30,000 + incentives Key Responsibilities: The role is for Digital Profile sales and will involve complete ownership of the region and generating revenue through B2B sales. Candidate is responsible for Direct Field Sales. Maintaining relationships with the merchants. Prospecting relevant merchants for the platform, understanding marketing objectives and providing resolutions. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To set up and deliver sales presentations, product/service demonstrations on a daily basis. Handle Escalation Calls. Performing effective people management (one-to-ones, coaching, career development) Controlling and monitoring daily/weekly operations, providing timely reactions to different situations Skills Required Positive Attitude, Well Groomed, Pleasant Personality Should be excellent with verbal and written communication - English + Local language Good Computer skills Business-to-Business (B2B), Field Coordination, New Client Acquisitions Should be competitive and confident Should be focused on delivering the best for their respective companies. Should have the zeal to achieve their own daily targets. He/She is responsible for the entire sale cycle like on field cold calling, presentation, prospecting, followup and deal close. Academic Qualifications: Graduate or Post-graduate in any stream Minimum 60% marks in 10th or 12th or Graduation Eligibility Criteria: A bachelors degree or master's degree in a related field At least 1 year of experience in field sales Strong English communication skills Experience using Google documents and spreadsheets

Role: US IT Recruiter Location: KPHB, Hyderabad Type: Full-time, Permanent Role Overview: Seeking a US IT Recruiter with 3–6 years of experience to manage end-to-end US IT recruitment for full-time and contract roles, focusing on quality hires and candidate engagement. Key Responsibilities: Manage full-cycle US IT recruitment, including sourcing, screening, and onboarding. Build and maintain a strong candidate pipeline through job portals, social media, and employee referrals. Handle bulk hiring, ensuring compliance with US visa and tax regulations. Collaborate with stakeholders, manage escalations, and maintain ATS data. Required Skills & Experience: 3–6 years in US IT recruitment for full-time and contract roles. Proficient in sourcing profiles from LinkedIn and job portals. Skilled in Boolean searches and ATS management. Strong knowledge of US visas, tax terms, and IT recruitment cycles. Proven track record in bulk hiring and quality-focused recruitment. Excellent stakeholder management, negotiation, and escalation handling. Confident communicator with strong listening and articulation skills. Passionate about candidate engagement and proactive pipeline building. Qualifications: Ability to work in a fast-paced, data-driven environment.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Description Generic PMO Responsibilities PMO for end clients, engagements and territory Portfolios and large accounts, Program and Project Management for clients Very senior stakeholder management for end clients and internal up to C-suite Growth Strategist, contribution to business development and proposals for sales Large Transformation and transition programs, strategy and roadmap Change Management Creating project plans, project charters, project checklists and steering decks for project planning, monitoring, execution and completion. Tracking project objectives, workstreams, milestones, timelines, deliverables, dependencies, scope, risk assessment, issue resolution Manage project resourcing, recruitment, onboarding, effort estimation, budget and finance, communication plans, new metrics and approaches in the market Leveraging Project Management Tools like MPP and Jira extensively. Scrum practices and Agile methodologies, sprint planning and driving the project Data Analytics & Reporting frameworks for status, progress and decision making Presentations, visual representation and storyboarding Project Coordination with multiple departments of clients and internal both. Manage change controls procedures, quality compliance and risk management procedures, regulatory compliance, root cause analysis Financial forecasting, financial analysis, revenue lifecycle management Governance and cadences, kickoffs and bootcamps Digital Transformation Drive automation, innovation, technology & tools to continually improve productivity People and team management, coaching and mentoring of team members, review of client deliverables, leading team initiatives Practice, territory, industry and capability development Increase standardization globally, establishing guiding principles of cross-regional rigor and collaboration Escalation Management Driving Recruitment, Resource Management and Deployment, finance and billing, learning & development, vendor management, onboarding, reporting, process foundation and policy making, employee lifecycle from hire to retire. FS PMO Specific Responsibilities Meet relevant regulations and industry standards specific to the organization’s sector, such as environmental laws, health and safety standards, or data protection regulations. Work closely with compliance and legal teams to interpret regulations and incorporate necessary controls into project plans. Develop and implement robust risk management frameworks to identify, assess, and mitigate risks across all projects. Perform regular risk assessments and audits to proactively identify and manage potential project risks. Change management initiatives to ensure smooth transitions in response to new or updated regulations and industry standards. Adapt risk and compliance strategies to evolving regulatory landscapes and organizational changes. IA PMO Specific Responsibilities Basic understanding of Internal Audit function, concepts and regulations. Supporting Internal Audit engagements from planning and reporting purpose. Drafting audit documentation and reports, managing AURA tool, Evidence Gathering and maintaining workpapers. Issue validation and working with clients to validate action items. Supporting market leading solutions and proposals. Experience in undertaking and reviewing risk management processes. Facilitating process mapping and controls walkthroughs, identifying key gaps and implementing remediation strategies to enhance governance and compliance. Mandatory People Skills Excellent communication and written skills Trusted and sustainable relationship skills Ethics and values Collaborator Champion Thinking like a Leader, acting as an Owner

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Integrity (Operations) Manager At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. ABB’s Legal & Integrity team is a pro-active and strategic business partner, with a strong focus on quality, customers and the company’s best interests. We drive & execute the business strategy with a can –do attitude and build credibility and trust with our stakeholders as a true business enabler. As legal and integrity professionals we provide direction and solutions, with clear and simple communication and show responsibility and accountability for our actions, decisions and advice. As part of our ambitious growth and continuous improvement efforts, we are seeking a Regional Due Diligence Lead, for the APAC region, to help us develop a new center of excellence in third party due diligence. This role is pivotal in building our new operating model in our legal and integrity function for our due diligence team. It will be part of a larger simplification exercise in how we manage risk in our supplier and sales channel ecosystems. The due diligence team executes independent, consistent, and effective reviews for all our business areas to mitigate legal, regulatory, and reputational risk for our organization and develop a culture of integrity and compliance across the board. The successful candidate will help build a new in-house team of third-party due diligence experts, serving our four business areas and corporate functions and drive continuous improvement once implemented. This role ensures that due diligence processes are executed consistently and effectively, in alignment with global standards and regional regulatory requirements. The position is responsible for managing a team of experts and collaborating with cross-functional senior stakeholders and/or Business Areas subject matter experts, to mitigate third-party risks (anti-bribery anti-corruption, sanctions, sustainability & human rights, etc.). Key Responsibilities: Build, lead, and mentor a team of due diligence experts, fostering a high-performance culture of accountability and continuous improvement. Participate in the design, execution, and continuous improvement of due diligence workflows, including onboarding, monitoring, and escalation protocols Ensure timely and accurate due diligence reports Identify risks to the company in the onboarding of third parties and provide mitigating actions Oversee enhanced due diligence (EDD) for high-risk third parties, including ownership structure analysis, sanctions screening, and red flag resolution Act as the primary regional liaison for business area leaders to ensure alignment and responsiveness to evolving risks Partner with O2C, P2P, business areas, divisions, and legal & integrity teams to ensure seamless integration of due diligence into business operations. Contribute to the execution of the legal and integrity function strategy. Develop and maintain training materials, playbooks, and SOPs to ensure consistent application of due diligence standards across the organization Participate in defining the Annual Performance Plan (APP) and managing performance against agreed financial targets and constraints. Qualifications: Minimum of 8 years of experience in third-party due diligence, business intelligence, or a related field. Proven leadership skills to build, manage, mentor, and develop a team. Excellent communication skills for interacting with senior stakeholders and presenting findings. Fluent English (spoken and written) Fluency in regional languages would be an additional asset. (e.g., Mandarin). In-depth understanding of local regulations, including anti-bribery and corruption laws, sanctions, and compliance requirements. Expertise in due diligence processes, including regulatory and sanctions compliance, reputational risks, sustainability risks, bribery and corruption risks, and antitrust risks. Familiarity with investigative tools, OSINT techniques, and regulatory frameworks (e.g., FCPA, EU sanctions). Strong analytical and problem-solving abilities to assess risks and make informed decisions. Ability to manage multiple projects and deadlines. #ABBCareers #RunwithABB #Runwhatrunstheworld ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing, and circular solutions for customers, industries, and societies. With our digitally enabled drives, motors and services, we support our customers and partners to achieve better performance, safety, and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Description Generic PMO Responsibilities PMO for end clients, engagements and territory Portfolios and large accounts, Program and Project Management for clients Very senior stakeholder management for end clients and internal up to C-suite Growth Strategist, contribution to business development and proposals for sales Large Transformation and transition programs, strategy and roadmap Change Management Creating project plans, project charters, project checklists and steering decks for project planning, monitoring, execution and completion. Tracking project objectives, workstreams, milestones, timelines, deliverables, dependencies, scope, risk assessment, issue resolution Manage project resourcing, recruitment, onboarding, effort estimation, budget and finance, communication plans, new metrics and approaches in the market Leveraging Project Management Tools like MPP and Jira extensively. Scrum practices and Agile methodologies, sprint planning and driving the project Data Analytics & Reporting frameworks for status, progress and decision making Presentations, visual representation and storyboarding Project Coordination with multiple departments of clients and internal both. Manage change controls procedures, quality compliance and risk management procedures, regulatory compliance, root cause analysis Financial forecasting, financial analysis, revenue lifecycle management Governance and cadences, kickoffs and bootcamps Digital Transformation Drive automation, innovation, technology & tools to continually improve productivity People and team management, coaching and mentoring of team members, review of client deliverables, leading team initiatives Practice, territory, industry and capability development Increase standardization globally, establishing guiding principles of cross-regional rigor and collaboration Escalation Management Driving Recruitment, Resource Management and Deployment, finance and billing, learning & development, vendor management, onboarding, reporting, process foundation and policy making, employee lifecycle from hire to retire. FS PMO Specific Responsibilities Meet relevant regulations and industry standards specific to the organization’s sector, such as environmental laws, health and safety standards, or data protection regulations. Work closely with compliance and legal teams to interpret regulations and incorporate necessary controls into project plans. Develop and implement robust risk management frameworks to identify, assess, and mitigate risks across all projects. Perform regular risk assessments and audits to proactively identify and manage potential project risks. Change management initiatives to ensure smooth transitions in response to new or updated regulations and industry standards. Adapt risk and compliance strategies to evolving regulatory landscapes and organizational changes. IA PMO Specific Responsibilities Basic understanding of Internal Audit function, concepts and regulations. Supporting Internal Audit engagements from planning and reporting purpose. Drafting audit documentation and reports, managing AURA tool, Evidence Gathering and maintaining workpapers. Issue validation and working with clients to validate action items. Supporting market leading solutions and proposals. Experience in undertaking and reviewing risk management processes. Facilitating process mapping and controls walkthroughs, identifying key gaps and implementing remediation strategies to enhance governance and compliance. Mandatory People Skills Excellent communication and written skills Trusted and sustainable relationship skills Ethics and values Collaborator Champion Thinking like a Leader, acting as an Owner

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, conduct performance reviews, and provide feedback to enhance productivity. Additionally, you will be responsible for creating strategies to ensure optimum customer success for license and SaaS products. This includes reviewing customer databases, conducting health checks, managing customer escalations, and resolving issues promptly. Achieving revenue quotas for the department and preparing case studies and success stories will be crucial aspects of your role. To excel in this position, you must possess a good understanding of e-commerce fundamentals, with working knowledge of Magento being an added advantage. Strong communication skills, the ability to listen effectively, and a passion for solving client problems are essential qualities for success in this role. If you are ready to take on this challenging yet rewarding role, apply now and be part of a supportive team dedicated to achieving customer success and driving business growth.,

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: Provide support on variety of Radiant Logic VDS solution capabilities and common technical aspects RadiantOne VDS installation and advance configuration setup knowledge/experience required Onboarding/integrate new users and applications onto existing VDS capabilities & solutions Lead the transition activities for RadiantOne VDS solutions and capabilities from the delivery teams into production services Forge strong partnerships with the IAM delivery teams, delivery partners, product vendor partner and operational support teams Collaborate with operational support partners to review/assess onboarding requests to ensure alignment with standards, strategy, and industry best practices Serve as a Subject Matter Expert (SME) for VDS solutions, Including: infrastructure/topology/architecture, functional capabilities and product configurations Serve as an escalation point for the operational support teams Author support and operational documentation and SOPs Perform support and operational duties during the post-go-live “hyper-care” period, prior to formal transition to operational support Participate in user acceptance test (UAT) delivery activities Update, manage, and maintain RadiantOne VDS Environments Ensure solutions are effectively monitored for function, performance, and capacity Strong understanding of enterprise authentication and authorization system Strong technical knowledge of authentication and authorization protocols like XML, SAML, LDAP and Kerberos Web Single sign-on, AD, attribute-based access control, privileged access management expertise Experience in integration of various authentication and identity propagation methods with enterprise applications and/or systems Root cause analysis, technology evaluation and design reviews Experience in estimating and planning technical work effort and ability to execute within agreed-upon timelines Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences Continuous Integration and Continuous Delivery experience Understanding of unique delivery needs within regulated environments Web application server knowledge like IIS, Apache, WebLogic, or Tomcat Qualifications: Education: Bachelor's Degree required Skills Expertise Good soft skills i.e., verbal & written communication and technical document writing Prior experience working in remote teams on global scale Work Requirements: Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.