20444 Escalation Jobs - Page 36

Role Purpose Responsible to actively maximizing cash-flow opportunities through the effective credit control, cash collection and timely query, resolution on a portfolio of assigned customer accounts. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sara banes Oxley legislation. Key Accountabilities Responsible for the collections process to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated Develop & maintain relationship with hotels - Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Responsible for reconciliation for customers, research for unapplied cash, preparation of accurate reports as & when required Accurate & correct statement, reports & data is provided to internal & external customers within time lines assigned Responsible for timely responses to internal & external customers Ensure all customer records are kept up to date, call logs/conversations in People Soft and all maintenance processes are documented and filed as agreed Backup plan during leaves and assisting other members during the leaves – Ensuring all reports, queries are addressed as per timelines Ensuring other portfolios & responsibilities are managed as and when asked or assigned upon Key Skills & Experiences Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience A minimum of 2-3 years work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge Effective team player with a Positive attitude & proactive approach Ability to influence and negotiate resulting in positive customer payment decisions Demonstrated effective/strong verbal and written communication skills Demonstrated proficiency in recognizing & resolving problems or inconsistencies in transactions and systems Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Role Purpose Manage customer calls/emails by providing support for the Companies financial systems and approved information technology releases and products Ensures problem resolution and or escalation for all related calls/emails in an accurate and timely fashion Provide support and maintenance of the Users Security on banking, Clarity, PeopleSoft, Ariba, Smart-pay Performing various key, routine activities and supports during Month ends Follow appropriate accounting policies and procedures in accordance with Service Level Agreements Key Accountabilities Receive incoming inquires from internal and external customers regarding financial transactions, information technology, banking, Clarity, PeopleSoft, Ariba, Smart-pay user access administration Ensures inquiries are responded to within SLA guidelines Give consistent customer service delivery Build customer confidence in the level of service provided Meet the ongoing needs and expectations of our customers Extended support during the Month ends and any Projects which prevail for Business needs or any process improvements Research and resolve system or security related issues & escalate them to other process areas for problem resolving Maintain a consistent, high quality customer-focused orientation Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Respond to individuals in manner and time frame promised or follow-up to explain status Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions Maintain reports/trend analysis for the process Required to maintain and update the training documents Ensure documents are loaded onto Merlin promptly Need to be trained in all regions Need to be SME for any new/existing project or area within CPS Should be able to work with minimal supervision Should have sound Process Knowledge Completes other responsibilities as assigned Key Skills & Experiences Education – B Commerce Graduate or Post Graduate Experience – 24 to 72 months of work experience preferred in the relevant domain Deadline driven Technical Skills and Knowledge – Understanding of ERP like PeopleSoft, preferred Flexibility & ready to work in 24*5 working environment Demonstrated basic understanding of accounting fundamentals and principles Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user Knowledge of Microsoft Office Track record in providing outstanding and unparalleled customer service Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

4 - 9 Years 1 Opening Trivandrum Role description Job Title: L3 SOC Engineer Work Location: Trivandrum Job Summary: We are seeking a highly skilled and detail-oriented L3 SOC Engineer to join our Security Operations Center (SOC) team. You will play a critical role in detecting, investigating, and responding to advanced security threats using a variety of tools and platforms. This role requires deep expertise in cybersecurity, incident response, and SOC operations, along with the ability to mentor team members and drive process improvements. Key Responsibilities Monitor security events using SIEM and other tools to identify potential threats across the organization. Analyze, triage, and prioritize s to separate false positives from real security incidents. Act as an escalation point for critical security incidents and coordinate response activities. Perform in-depth incident investigations, including containment, eradication, and recovery. Block malicious IPs/domains, disable compromised accounts, and execute other containment actions. Conduct proactive threat hunting and log analysis to detect advanced threats. Perform daily health checks of SOC tools and monitoring infrastructure to ensure operational readiness. Maintain detailed and accurate incident documentation, logs, and reports. Follow established SOPs, playbooks, and incident response frameworks for consistent handling. Collaborate with IT, infrastructure, and security teams during investigations and remediation. Stay updated on evolving threats, TTPs (Tactics, Techniques, and Procedures), and security best practices. Required Skills & Experience Experience: 4–7 years in SOC or Cybersecurity, with at least 2 years at an L3 level. Core Skills: SOC L3 operations, SIEM administration, incident response, and threat hunting. Tools & Platforms: SIEM: FortiSIEM, QRadar, Sentinel, Splunk, Google SecOps. SOAR: FortiSOAR, Google SOAR. Strong knowledge of attack patterns, IOCs, and APTs. Hands-on experience with system logs, network traffic analysis, and security tools. Proficiency in creating custom parsers , implementing SIEM/SOAR integrations, and writing runbooks/playbooks. Strong analytical, problem-solving, and communication skills. Good-to-Have Skills Experience with DLP, PAM, EDR solutions. Familiarity with security frameworks (NIST, ISO 27001, MITRE ATT&CK, etc.). Ability to mentor and train junior SOC members. Additional Responsibilities Lead war-room discussions and provide executive-level briefings during critical incidents. Identify process gaps and recommend improvements for detection and response capabilities. Ensure end-to-end management of high-severity incidents and document lessons learned. Skills Proactive threat hunting, Proficiency in creating custom parsers , implementing SIEM/SOAR integrations, and writing runbooks/playbooks. About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Join us on a journey of endless possibilities At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Role: This position serves as SME and escalation point for all tax-related activities for their assigned client(s) .Main Responsibilities :• Daily, monthly, quarterly, and annual reconciliation at the employee level • Preparation of periodic and amendment reporting Maintenance of tax issue log and hosting regular review meetings with the client(s) Liaise with and provide oversight of tax payment and W2 vendors Perform UAT for tax updates and system enhancements Works hand-in-hand with Payroll Lead to ensure continuity of service delivery Participate in cross-departmental initiatives to ensure proper consideration of tax-impacting changes Address complex tax questions received via case from Employee Service Center • Serve as lead for all tax related project and M&A activity for assigned client(s) • Other duties, as assigned by your immediate supervisor and/or manager. Desirable candidate must have: 1. Advanced skills in MS Excel to include V-Lookup, Pivot Tables, Macros 2. Subject Matter Expertise in North America Tax, mapping, reporting and analysis 3. Extensive experience engaging with federal, state, territory and local tax agencies for POA requirements, reporting/payment requirements and changes, notice resolution, and penalty abatement 4. Related experience with 5,000+ Employees, multi-frequency payrolls, stock option processing, W2C processing (domestic and Puerto Rico), Retirees, client and management reporting of tax activity 5. Subject Matter Expertise in federal, state, territory, local payroll tax and reporting requirements, inpat/expat requirements and taxes, stock option exercise tax and reporting requirements 6. Excellent written and verbal communication skills 7. Advanced analytical and problem-solving ability 8. 3 year Degree/Diploma 9. Flexibility towards shift (Days and hours of work are Monday through Friday, 8:30 am to 5:30 pm EST). This position may require long hours and weekend work At Strada, o ur values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks , where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion S trada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting the ir recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

PLCS - GrowthDhanbad Posted On 30 Jul 2025 End Date 30 Jul 2026 Required Experience 2 - 3 Years BASIC SECTION Job Level GB03 Job Title Deputy Area Manager - PLCS - Growth, PLCS - Growth - N&E, Sales Job Location Country India State JHARKHAND Region North City Dhanbad Location Name Dhanbad Tier Tier 2 Skills SKILL SKILLS AS PER JD Minimum Qualification OTHERS JOB DESCRIPTION Job Purpose “This position is open with Bajaj Finance ltd.” Duties and Responsibilities 1) Responsible for sales activities through call-center for Banking / non-banking products 2) Campaign management for call-centre. 3) Data Management & Vendor management. 4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5) COA management 6) Conceptualize and develop promotional campaigns for all the channels 7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity 9) Initiate and lead various process enhancement and system development projects for both the channels 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost 11) Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes 12) Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: 13) Understanding of CRM & lending system - Salesforce.com / UNICA 14) Understanding of campaign management in Dialer 15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements 16) Tracking all important matrix of business on regular basis 17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement 18) Need to have excellent excel and PowerPoint skills Required Qualifications and Experience 1) Responsible for sales activities through call-center for Banking / non-banking products 2) Campaign management for call-centre. 3) Data Management & Vendor management. 4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5) COA management 6) Conceptualize and develop promotional campaigns for all the channels 7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity 9) Initiate and lead various process enhancement and system development projects for both the channels 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost 11) Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes 12) Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: 13) Understanding of CRM & lending system - Salesforce.com / UNICA 14) Understanding of campaign management in Dialer 15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements 16) Tracking all important matrix of business on regular basis 17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement 18) Need to have excellent excel and PowerPoint skills

About Us KT Automation Pvt Ltd is focusing on building a B2B commerce platform for Safety, Security & Automation solutions . We strive to integrate technology into every process — from operations to customer experience — and we’re looking for people who are trying to put a dent in the universe . We work with industry leaders like Adani Power, Reliance, ONGC, BPCL, Shell, and L&T. Our Technical Department is at the heart of customer success — ensuring smooth installations, timely service, and high-quality support. The Role The Technical Coordinator role is perfect for someone who loves helping people, thrives in problem-solving, and is naturally patient. This is a customer-facing and internal-support role that connects clients, vendors, engineers, and other departments. From installation planning to service escalation , you will be the central communication point for all technical interactions in the company. If you enjoy ensuring things run like clockwork and want to be at the center of coordination for multiple teams, this role is for you. Key Responsibilities 1. Customer Support Handling Respond to queries via phone, email, walk-ins, and inter-departmental requests Provide clear, timely updates to clients and internal teams 2. Escalation Management Identify urgent service requests and escalate appropriately 3. Installation Scheduling & Support Coordinate pre-installation requisitions, installation timelines, and post-installation processes (including Work Completion emails) 4. Engineer Scheduling Assign engineers for all service types, ensuring optimal workload distribution 5. AMC Management Handle Annual Maintenance Contracts end-to-end, from quotation to monthly execution tracking 6. Subcontractor Coordination Engage and schedule external service & installation partners when needed 7. Store Coordination Ensure timely availability of required materials and equipment 8. Principal Coordination Communicate with principal vendors for technical clarifications, escalations, and product support 9. Online Support Provide technical assistance to clients via remote support tools 10. Technical Data Bank Maintenance Maintain CP installation records, vendor tech-support contacts, and reference materials 11. Demo Material Arrangement Prepare and manage product demo kits for client presentations 12. Technical Audits Coordinate or assist in internal and external technical audits What We’re Looking For Education: Formal education is preferred, but we welcome candidates with relevant experience or self-learned expertise . Excellent communication skills — in both English and Hindi/Gujarati. Strong organizational skills and ability to handle multiple tasks simultaneously. Patience and problem-solving ability when dealing with clients and engineers. Basic understanding of safety, security, or automation products is a plus. Comfort with ERP or ticketing systems for managing schedules and requests. What You’ll Get A high-visibility role that interacts with multiple departments and clients Opportunities to learn technical and operational aspects of safety & automation products Exposure to ERP-based coordination and process optimization Competitive pay, growth opportunities, and a collaborative work environment Job Type: Full-time Pay: ₹14,000.00 - ₹19,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person

Support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. Responsibilities: Independently and team environment perform Medium/highly complex assignments. Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements. Responsible for network performance monitoring in addition to being able to lead troubleshooting complex network-related issues in a logical manner. Research, recommend, and establish innovative solutions supporting service availability targets with proper capacity planning that scale with the business growth. Identify monitoring gaps and work with product owners to develop alerting targeting a proactive approach to Incident prevention. Collaborates with all Information Technology (IT) disciplines. Creates, maintains, and updates documentation with most relevant information. Escalation resource during major incidents and outages as needed. Perform other special project and duties as assigned. Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades. Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Required Qualifications: Bachelor’s degree in computer science or related field; or equivalent work experience. Minimum 4-7 years of relevant networking experience required. Strong analytical and customer service abilities. Ability to communicate and articulate technical information across various organizational levels. Strong thought leadership abilities and a highly innovative problem solver. Ability to coach and mentor experienced Network staff. Preferred Qualifications: Primary skillset - Routing and Switching - Hands-on knowledge of Cisco Platforms: Routing and Switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE Working knowledge in security devices Firewalls - Palo Alto, Cisco, Checkpoint F5 - Big IP, Infoblox - DNS, DHCP, NTP Cloud Networking - AWS, Azure Network monitoring, NetFlow, capacity management Packet Broker – Gigamon Packet capture and analysis - Gigastor, Wireshark Automation & scripting About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Analyst/Team Lead, HR Service Management This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles, managing content, and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management, operational support, and fostering collaboration across HR and business functions. Responsibilities 1. Team Leadership: Lead a team of analysts, ensuring timely and accurate processing. Monitor team performance and provide coaching to enhance efficiency. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 2. Knowledge Management: Create, update, and maintain HR Knowledge Articles in accordance with policy changes. Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance. Maintain up-to-date content across knowledge repositories and document libraries. 3. Employee Support: Respond to employee queries in line with defined SOPs, HR policies, and service guidelines. Escalate and assign requests to appropriate teams based on the escalation matrix and rules. Proactively communicate with requestors when delays in resolution occur. Support HR transactions not initiated through self-service channels. 4. Communication & Engagement: Coordinate and manage internal HR communications. Analyse trends and provide insights to improve operations. Support communication planning and execution for critical HR events (e.g., Open Enrolment, Policy Changes). Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Operations, Management or a related field. 4-6 years of HR Service Management experience, with at least 1 year in a supervisory role. Advanced proficiency in Workday software, Ticketing tool (ServiceNow) and reporting tools. Five Days working from Office Preferred Qualifications/ Skills Certification in HR management or HR operations. Experience in process improvement and automation. Preference of an understanding of Workday module Key Skills and Attributes: Leadership and team management skills. Analytical mindset with attention to detail. Strong communication and stakeholder management abilities. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 13, 2025, 12:26:24 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Sr Analyst/Team Lead, Talent Acquisition & Integration This role includes oversight of operational delivery across job posting, interview coordination, offer processing, document verification, background checks, and pre-joining engagement. You will also act as the first escalation point, ensure SLA adherence, and lead a small team of analysts in delivering process excellence and candidate experience. Responsibilities 1. Recruitment & Talent Acquisition: o Manage full recruitment lifecycle: sourcing, screening and basic reporting around the status update, recruitment funnel, success ratio. o Develop and implement recruitment talent strategies for sourcing to meet business needs. o Collaborate with client to understand workforce needs and role requirements. o Develop sourcing strategies leveraging job portals, social media, referrals, and headhunting techniques. o Ensure smooth execution of interview scheduling, job postings, candidate communications, and offer process support across high-volume roles. o Manage offer letters, salary discussions, and joining formalities as per policies. o Drive process improvements, SOP development, and adherence to SLAs, quality standards, and compliance. 2. Onboarding Process Management: o Supervise pre-joining formalities, including document collection, verification, and background check initiation. o Coordinate with third-party vendors and internal teams for pre-employment check status tracking, escalations, and closure. o Ensure onboarding platform updates (Workday, SuccessFactors, Taleo or similar) and Day 1 readiness, including employee ID creation and system access. o Ensure compliance with onboarding checklists, SLAs, and documentation standards. 3. Stakeholder Management: o Act as the operational interface for client-side HR and TA partners; participate in status calls and share trackers/reports. o Manage exceptions or high-priority cases (e.g., leadership hires, delayed Background Verification or Pre employment checks, joining reschedules) and follow through to resolution. o Communicate proactively with candidates and hiring managers on updates or required actions. 4. Reporting & Process Excellence: o Track recruitment and onboarding KPIs such as time-to-fill, quality of hire, and candidate satisfaction. o Prepare regular reports and provide actionable insights to stakeholders. o Identify and implement process improvements to enhance recruitment efficiency and candidate experience. Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in HR, Business, or a related field. 3 -5 years of experience in recruitment or talent acquisition, with minimum 1 year in management role. Expertise in talent acquisition strategies, sourcing, and onboarding best practices. Proficient with ATS (SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory Experience in ticketing tool like Service Now, Zendesk, etc is preferrable Proficiency in MS Excel (e.g., VLOOKUP, filters, tracker management) and MS Outlook for daily operations. Excellent verbal and written communication skills Willingness to work 5 days from office in client specific shift. Preferred Qualifications/ Skills Certification in recruitment or talent acquisition. Proven experience in managing high-volume hiring and strategic roles Strong leadership and coaching abilities. Analytical mindset with problem-solving skills Should be process oriented Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 13, 2025, 12:19:42 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure. What Part Will You Play? Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements). What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field Typically Minimum 2 Years Relevant Exp Experience in analysis, programming and issue analysis of financial services software Preferred Qualifications Master's Degree In Information Technology or related field Typically Minimum 6 Years Relevant Exp Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Programming - Good database development skills in Oracle PL/SQL Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio Knowledge of UNIX/Linux Operating Systems Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows Language Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Thinkgrid Labs is at the forefront of innovation in custom software development. Our expert team of software engineers, architects, and UI/UX designers specialises in crafting bespoke web, mobile, and cloud applications, along with AI solutions and intelligent bots. Serving a diverse range of industries, we have a global client base across five continents. Our commitment to quality and passion for technological advancement drive us to push boundaries and set new standards. We're expanding our team with smart and creative individuals who are passionate about building high-performance, user-friendly, flexible, and maintainable software. We are hiring a Project Manager - Client Delivery to work on projects for clients outside of India, so excellent oral and written communication skills are a must. Job Title : Project Manager - Client Delivery Location : Remote Working Hours : 4 PM IST to 1 AM IST Experience Required : Minimum 3 years Education : Bachelor’s or Master’s degree in Computer Science, Health Informatics, or Business. Preferred certifications : PMP/PRINCE2, CSM/PSM, SAFe, ITIL (any combination is a plus). Who are you? Client Partner & Communicator: Comfortable leading C-level and business stakeholder conversations, running discovery workshops, and translating business goals into actionable delivery plans. Delivery Leader: Owns scope, schedule, budget, quality, and risk across multiple concurrent projects; experienced with SOWs, change control, and acceptance criteria. Agile Practitioner: Hands-on with Scrum/Kanban rituals—backlog grooming, sprint planning, reviews, and retros—while pragmatically blending Agile with contractual milestones. Tech-Fluent PM: Able to collaborate deeply with engineers, architects, and designers; conversant in web/mobile/cloud stacks (e.g., Java/Node.js/React, Python, Swift/Flutter, microservices, CI/CD). Data-Driven Operator: Uses delivery metrics (velocity, burn-up/down, cycle time, defect trends) to forecast, manage risks, and drive continuous improvement. Coordinator & Influencer: Skilled at dependency management and cross-team alignment; experienced working with other PMs/Product leaders in a program or portfolio context. Process & Compliance Aware: Understands secure SDLC, privacy, and regulatory contexts (e.g., HIPAA/GDPR for healthcare/enterprise clients). Tools Savvy: Proficient with Jira/Azure DevOps/Trello, Confluence, Google Workspace, Slack, and presentation/reporting tools. What you will be doing? Planning & Execution Build realistic project charters, roadmaps, and release plans; run sprint ceremonies and remove blockers. Coordinate with other PMs to manage program-level dependencies, resource allocation, and cross-team priorities. Client Engagement & Governance Lead discovery, define success criteria, establish communication plans, and run steering committees/QBRs. Manage SOWs, change requests, and contractual deliverables; ensure transparent status, risks, and decisions. Scope, Budget, and Risk Control Maintain RAID logs, forecasts, and earned-value style tracking where appropriate; keep projects on time and within budget. Drive issue resolution with clear ownership, timelines, and escalation paths. Quality & Delivery Readiness Align engineering, QA, and DevOps on Definition of Ready/Done; ensure test plans, UAT, and release gates are met. Champion non-functional requirements (security, performance, observability) and post-release stabilisation. Team Leadership & Collaboration Foster a healthy, accountable delivery culture across engineers, designers, analysts, and QA. Mentor team members; model crisp written and verbal communication for distributed, remote teams. Reporting & Continuous Improvement Provide weekly exec-ready status, dashboards, and forecasts; tell the story behind the metrics. Capture lessons learned and drive process improvements across the portfolio. Pre-Sales & Expansion Support Partner with Sales/Delivery on estimations, proposals, and solution shaping; identify upsell/cross-sell opportunities through strong client relationships. Benefits 5 day work week (unless for rare emergencies) 100 % remote setup with flexible work culture and international exposure Opportunity to work on mission-critical healthcare projects impacting providers and patients globally

We’re looking for a smart, organised, and proactive individual to own the flow of our ERP/software projects — from first client enquiry to final delivery and sign-off. You’ll ensure every project follows its planned lifecycle, keep all stakeholders aligned, and keep the Project Head informed of real-time situations. This is not a micromanagement role — every team member is responsible for their own work. Your job is to ensure the overall plan stays on track, priorities are managed correctly, and nothing falls through the cracks. Key Responsibilities * Track the end-to-end lifecycle of multiple projects, ensuring all stages follow the agreed plan. * Prioritise tasks based on urgency — e.g., handle production/SLA issues first, then resume planned feature work. * When priorities change, revise timelines and communicate updated plans to all stakeholders. * Monitor Jira tickets for overdue or stuck items, and take timely action — reassign, escalate, or hold as needed. * Coordinate with Developers, QA, Implementation, and Admin to keep timelines intact. * Maintain accurate project documentation, status updates, and change logs. * Assist Project Head with real-time problem-solving and escalation management. * Requirements * 1+ year of experience in project coordination, operations, or similar role. * Strong organisational, follow-up, and work prioritisation skills. * Familiarity with software/ERP project workflows and Jira (preferred). * Proficiency in MS Excel / Google Sheets. * Clear communicator with a proactive, problem-solving mindset. Work Location: H-141, Sector 63, Noida Work Mode: Work from Office Type: Full-time Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹15,000.00 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total: 1 year (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 18/08/2025

PLCS - GrowthBareilly Posted On 09 Aug 2025 End Date 09 Aug 2026 Required Experience 4 - 5 Years BASIC SECTION Job Level GB04 Job Title Area Manager - PLCS - Growth, PLCS - Growth - N&E, Sales Job Location Country India State UTTAR PRADESH Region North City Bareilly Location Name Bareilly Tier Tier 2 Skills SKILL SKILLS AS PER JD Minimum Qualification M.B.A. JOB DESCRIPTION Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities •An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management.•Sales: Delivery of business AOP objectives for the assigned geography•Responsible for Sales Activities through all the Business Defined Channels.•A good team leader to handle the team and Setting Goals.•Manage PLOs - recruit, train and motivate the team.•Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed.•Ensure process rigor and controllership.•Resolve all Customer Escalation & Queries related to Product/Process.•Manage the FOS productivity•Tracking all the Important Business Matrix on regular basis.•Understanding of CRM – Salesforce.com•Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role : Application Support Engineer Location : Noida Job Description : Application Support Engineer At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Engineer – Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organization’s ticketing platform or other supported channels. For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments. Key Responsibilities · Receive issues and requests through the organization’s ticketing system. o (Log tickets when issues are reported through alternate supported channels). · Timely Incident acknowledgement and response. · Carry out classification of support tickets and prioritize for resolution. · Providing functional clarification and responses to the end users’ queries. · Issue analysis and timely closure of tickets, within defined turnaround times. · Issue investigation and resolution (or workarounds) through querying the databases. · Forward identified bug reports to next level of support and provide functional workarounds to the users. · Ticket / case escalation to the next level of support, as necessary. · Assist the next level of support in issue resolution by coordinating with end users. · Document the resolutions provided, to build a knowledge base over a period of time. Desired qualifications and experience: · Ability to quickly learn the features and functionality of applications. · Ability to query databases and use tools to guide users in resolving issues. · 1-2 years’ overall experience in a professional services organization, with primary focus on using and working with IT systems. · Experience in a customer facing IT support role. · Excellent written, presentation, and oral communication skills. · Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server OR web application testing. · Exposure to any public cloud environment, preferably Azure. Education: · Bachelor's degree in engineering or computer science or a related field Other Attributes: · Knowledge of automotive sales and business processes desirable · Strong customer service orientation · Analytical, troubleshooting, and problem-solving skills · Focus on maintaining detailed documentation · Experience working in a team-oriented, collaborative environment · Must be proficient in MS Office tools like Word, Excel, and PowerPoint · Able to work in assigned shifts, with structured handovers at start and end of shift For the safety of our employees, you must be fully vaccinated with the COVID-19 vaccine by date of hire to be regarded for a job with our company in India. Job Type: Full-time Pay: ₹280,000.00 - ₹400,000.00 per year Work Location: In person

We’re looking for a smart, organised, and proactive individual to own the flow of our ERP/software projects — from first client enquiry to final delivery and sign-off. You’ll ensure every project follows its planned lifecycle, keep all stakeholders aligned, and keep the Project Head informed of real-time situations. This is not a micromanagement role — every team member is responsible for their own work. Your job is to ensure the overall plan stays on track, priorities are managed correctly, and nothing falls through the cracks. Key Responsibilities * Track the end-to-end lifecycle of multiple projects, ensuring all stages follow the agreed plan. * Prioritise tasks based on urgency — e.g., handle production/SLA issues first, then resume planned feature work. * When priorities change, revise timelines and communicate updated plans to all stakeholders. * Monitor Jira tickets for overdue or stuck items, and take timely action — reassign, escalate, or hold as needed. * Coordinate with Developers, QA, Implementation, and Admin to keep timelines intact. * Maintain accurate project documentation, status updates, and change logs. * Assist Project Head with real-time problem-solving and escalation management. * Requirements * 1+ year of experience in project coordination, operations, or similar role. * Strong organisational, follow-up, and work prioritisation skills. * Familiarity with software/ERP project workflows and Jira (preferred). * Proficiency in MS Excel / Google Sheets. * Clear communicator with a proactive, problem-solving mindset. Work Location: H-141, Sector 63, Noida Work Mode: Work from Office Type: Full-time Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: total: 1 year (Preferred) Work Location: In person Expected Start Date: 18/08/2025

The L0 Application Support Engineer will provide first-line support for banking applications, ensuring quick resolution for simple, SOP-based issues and timely escalation to higher-level teams. The role demands a proactive approach in monitoring applications, responding to alerts, and ensuring uninterrupted application availability. Provide one-touch resolution for basic issues such as password resets, account unlocks, and FAQ responses. Acknowledge and log calls/emails/tickets from end-users into the ITSM tool and assign to the correct resolver group. Perform SOP-based application support for ticket handling and resolution. Monitor health and performance of critical applications (“eyes on glass”). Execute ready-for-business and post-release checks for in-scope applications. Handle event/alert management and report issues promptly. Follow job scheduling and monitoring procedures, escalate job failures. Maintain and update SOP documentation. Participate in DR/BCP activities as required. Skills & Competencies: Basic understanding of banking applications and ITIL processes. Familiarity with ITSM tools (e.g., Manage Engine Service Desk). Strong verbal and written communication skills. Ability to follow structured SOPs with attention to detail. Basic troubleshooting and analytical skills. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Health insurance Work Location: In person

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers. We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon until after the training period, therefore flexibility is required. Key job responsibilities As part of your role, you will have the opportunity to: Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution. Participate in other special projects/assignments and Partner with appropriate business teams as necessary. Consistently achieve/exceed weekly productivity and quality standards. BASIC QUALIFICATIONS * Proficiency in both English and Mandarin with an ability to compose grammatically correct, concise and accurate written responses. * Experience working with Microsoft Office including Outlook, Word and Excel. PREFERRED QUALIFICATIONS * Previous work experience in a customer service/retail environment. * Knowledge of or experience in a fraud/risk management environment. * Experience in insurance, finance, data analysis, research, translation or training. * Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority. * Self-disciplined, diligent, proactive and detail oriented. * Excellent problem-solving skills. * Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, WB, Kolkata - Virtual Editorial, Writing, & Content Management