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0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st/2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings Key Responsibility Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services Responsible for improving performance for the customer network, devices and services Responsible for cross functional coordination to resolve internal and customer related issues Maintaining internal and customer communication during the ticket resolution Escalating issues to next level as per define procedures Responsible for documentation of customer network and updating internal knowledge database Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. Creation of MOP/SOP and responsible for change management Assist is creation of Root Cause analysis (RCA) Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 1 network engineers and other staff as nec.essary What Skills You Will Bring To The Team Experience in technical network support role preferably in Managed Services or Telecom provider environment. Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols) Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.) Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.) Good knowledge on GRE, IPSEC VPN’s, NAT/PAT Good knowledge on MPLS, QOS and other advanced network technologies Brennan is an equal opportunity employer. Show more Show less
Posted 2 days ago
15.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
What You’ll Do The COE Solution development Lead is a thought leader responsible for overseeing the detail design, development, and maintenance of complex data and analytic solutions. This role will require strong technical management skills, project management, team building, mentoring and interpersonal skills, a deep understanding of the Teradata Solutions Strategy and Teradata Technology, Data Architecture and an understanding of the partner engagement model. This role will directly report to Teradata’s Head of Solution COE. Key Responsibilities: Lead the team responsible for development of scalable, efficient, and innovative data and analytics solutions that address complex business problems. Oversee the end-to-end process of solution development, including data ingestion, storage, processing, analysis, and visualization. Lead the development of comprehensive solution architectures, including identifying key components, integration points, and potential challenges, ensuring alignment with industry requirements and business objectives. Ensure design flexibility for integration of various data sources and platforms, optimizing for both real-time and batch processing where needed. Design and build custom data pipelines and dashboards, leveraging emerging technologies Implement best practices in the development of data analytics solutions to maintain security, privacy, and legal compliance and collaborate with relevant domain owners for review and compliance. Collaborate with senior leadership to align data and analytics goals with broader company objectives, focusing on business value creation through IP and analytics. Lead and mentor a team of data scientists, analysts, engineers, and IP professionals to foster a culture of innovation, collaboration, and continuous learning. Deliver solutions on time and within budget. Facilitate knowledge sharing across teams and ensure that data solutions are scalable, secure, and aligned with the organization’s overall technological roadmap. The successful candidate will work from any Teradata GSIH (Global Services Innovation Hub) facility or virtual in India/ Pakistan/Prague and will be expected to travel on business (20 -30% travel). Who You’ll Work With You would work with the COE Solutions lead to transform the conceptual solution into detail design and develop them into a packaged solution. You will lead a team of Data scientists, Solution engineers, Data engineers and Software engineers and borrowed resources with same skills from other organizations in Teradata. Collaborate with product development, legal, IT, and business teams to ensure seamless integration of data analytics solutions and the protection of related IP. What Makes You a Qualified Candidate Educational Requirements: Bachelor’s degree in Computer Science, Engineering, Data Science or a related field (MS or MBA preferred). Skills & Experience Required: 15+ years of experience in IT with 10 years + in data & analytics solution development, IP management, or a related field, with at least 4+ years in a leadership or senior management position. Proven track record of successfully developing data-driven solutions (e. g. , AI/ML models, analytics platforms, data pipelines) and managing a diverse IP portfolio. Experience working with cross-functional teams, including legal, R&D, and product teams, to develop and protect analytics-related IP. Strong understanding of emerging trends in data analytics technologies, such as big data, cloud computing, and artificial intelligence. Deep technical knowledge in data analytics, machine learning, or related fields, combined with strong business acumen. In-depth understanding of intellectual property laws, patent filings, and IP strategy in the technology sector. Strong negotiation, communication, and relationship-building skills. Ability to manage complex, cross-functional projects while ensuring alignment with organizational goals. Excellent leadership and people management skills, with a focus on fostering an innovative, collaborative environment What You’ll Bring Ability and willingness to learn. Collaborative attitude and team player. Very strong analytical skills. Ability to independently manage critical situations. Story building skills. Critical thinker and problem-solving skills Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences. Ability to coordinate with SMEs, stakeholders, manage timelines, escalation & provide on time Ability to prioritize assignments, handles shifting deadlines, and work independently as well as in a team environment. Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. Show more Show less
Posted 2 days ago
3.0 - 5.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Linux Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 days ago
2.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Title: Senior Production Support Engineer Location: Chennai (Work from Office) Job Summary :We are looking for an experienced and proactive Senior Production Support Engineer to lead the stability, scalability, and performance of our production systems and cloud infrastructure. In this role, you will be expected to take ownership of complex technical challenges, drive system reliability initiatives, and guide the cloud operations strategy in collaboration with DevOps, SRE, and product engineering teams. The ideal candidate brings a strong technical background, leadership capabilities. Key Responsibilities: Production Reliability & Monitoring: Own the performance, availability, and health of our production environments. Lead complex incident investigations and drive resolution of application, infrastructure, and network-level issues. Perform deep root cause analyses (RCA) for critical and recurring incidents and drive implementation of long-term fixes. Design, maintain, and improve observability across systems using tools like Prometheus, Grafana, New Relic, and ELK Stack. Set best practices for monitoring, alerting, and logging to enable proactive issue detection and rapid response. Incident Management & Team Collaboration: Lead incident response efforts, coordinate across teams, and ensure swift resolution of high-impact issues. Provide Tier 3 support and technical escalation for unresolved complex issues. Mentor junior engineers and foster a culture of reliability, accountability, and continuous improvement. Collaborate with SRE, DevOps, and product engineering teams to design and build resilient and scalable systems. Maintain and enforce high-quality documentation standards for incidents, playbooks, and system knowledge. Automation & Process Optimization: Drive the automation of manual and repetitive operational tasks to enhance system efficiency and consistency. Architect and implement solutions for secure and seamless deployment of hotfixes, patches, and upgrades. Improve and streamline incident response workflows, reducing Mean Time to Resolution (MTTR) and improving team productivity. Partner with development teams early in the lifecycle to influence design for operability and supportability. Requirements: 2+ years of hands-on experience in cloud infrastructure, production support, or system operations. Proven experience with AWS, or GCP and managing distributed cloud-native applications at scale. Advanced troubleshooting and performance tuning skills in high-availability environments. Expertise in monitoring, observability, and alerting tools (Prometheus, Grafana, New Relic, etc.) Experience with incident management platforms (e.g., JIRA, Zendesk). Proficient in scripting or infrastructure-as-code tools (e.g., Bash, Python, Terraform). Solid understanding of databases, networking, and security best practices in cloud environments. Strong communication and leadership skills with a collaborative mindset. Experience mentoring and guiding junior engineers is a plus . Show more Show less
Posted 2 days ago
2.0 - 3.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Relocation Assistance Offered Within Country Job Number #167638 - Mumbai, Maharashtra, India Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Brief introduction - Role Summary/Purpose: As our Asst Manager - Supply Network Planning, you will be responsible for coordinating across end-to-end (E2E) supply chain teams to ensure optimal finished goods (FG) replenishment strategies across our warehouse network. You will play a pivotal role in collaborating with cross-functional stakeholders to deliver on business-critical priorities, project execution, and new product introductions (NPIs), all while achieving the highest Case fill rates. Responsibilities: Achieve High Fill Rates: Ensure a minimum 98% case fill rate across the FG portfolio by implementing best-in-class replenishment strategy across all warehouses Leverage Automation & Systems: Utilize advanced systems infrastructure to automate the primary distribution process, optimizing movement from manufacturing plants to regional hubs and end warehouses Drive FTG Initiatives: Identify and execute opportunities for direct deployments, cross-dock strategies, and transportation lane optimization to improve supply chain efficiency and optimise the costs Project/Stakeholder Management: Coordinate closely with E2E supply chain and cross-functional teams (commercial, customer teams, finance, etc.) as the central point of contact for driving business-critical projects, NPIs, go-to-market strategies (GTMs), and strategic priorities Logistics Management: Collaborate with regional logistics and branch teams to improve case fill rates, optimize end warehouse coverage, drive SLOB liquidations, proactively assess risks & develop mitigation plans for potential disruptions, ensuring continuity of supply and rapid response to unexpected events Planning Analytics: Develop and maintain advanced planning control towers, management dashboards, and actionable analytics using cutting-edge data tools to drive informed decision-making Demand Planning Collaboration: Work closely with the Demand Planning team to understand forecast variations, realigned production plans etc. and adjust distribution strategies accordingly Continuous Process Improvement: Identify process gaps across the supply network and lead continuous improvement initiatives to deliver cost savings, service enhancements, operational excellence & sustainability Initiatives Stakeholder Communication: Regularly report on supply network KPIs, project status, and critical issues to senior management and relevant stakeholders, ensuring alignment and timely escalation as needed Required Qualifications: MBA, preferably from a premier institute Minimum 2-3 years of Logistics or Planning experience Preferred Qualifications: Strong stakeholder management skills Strong analytical/ quant skills FMCG industry experience #CPIL Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. Show more Show less
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Role: WAF L2/L3 Engineer Location: Tidel Park, Taramani, Chennai Experience: 5 - 9 years Notice Period: Immediate to 30 days Job Type: Full Time Shift Timings: General Academic Qualifications: Graduate degree. About company: It is one of the leading Digital Systems & Services Integrator company in South Asia. We accelerate Customer’s Business Transformation Journey through our competence in Consulting, Integration and Security, delivering Next-Gen Digital Infrastructure Technologies, Solutions and Services. Job Summary We are looking for a skilled and dedicated WAF L2/L3 Engineer to join our team at Tidel Park, Taramani, Chennai. In this role, you will be responsible for the continuous monitoring, analysis, configuration, and fine-tuning of Web Application Firewalls (WAF) to ensure optimal web traffic security and performance. You will play a crucial part in identifying and mitigating security threats, resolving alerts, and maintaining the health of WAF and Load Balancer (A10) devices. Key Responsibilities:- WAF Traffic Management: Monitor, analyze, and configure web traffic within WAF systems. Reporting: Generate and share daily WAF web traffic reports with clients. Threat Analysis: Regularly check for attacking patterns and manage blocklisted countries in cloud WAF. Health Status Validation: Validate WAF health status reports received from L1 (Shift Basis). Incident Resolution: Resolve SOC Alert tickets and IB-CART tickets promptly. Continuous Monitoring: Continuously monitor WAF for suspicious activities and create incident tickets as necessary. WAF Fine-tuning: Analyze WAF traffic and contribute to the fine-tuning of WAF rules and policies to reduce false positives and enhance security. Traffic Analysis & Escalation: Analyze allowed traffic to detect any malicious content and escalate to the next level if found. Device Health Check-up (WAF/A10) Check certificate expiration details in DC & DR A10 devices and communicate findings to the client. Monitor and report on interface status and utilization in DC & DR A10 devices. Must-Have Skills:- Imperva Experience: Hands-on experience with Imperva WAF. Certifications: Any relevant Tech Certification or Cybersecurity certifications. Good-to-Have Skills A10 Load Balancer (LLB): Experience with A10 Load Balancer devices. Networking Certification: CCNA Certification. Skills: waf traffic management,traffic analysis,waf fine-tuning,imperva waf,a10 load balancer,waf and load balancer (a10) devices.,waf l2/l3,threat analysis,web application firewalls,continuous monitoring,incident resolution,device health check-up Show more Show less
Posted 2 days ago
5.0 - 8.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. ͏ Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customer’s business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement ͏ Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy ͏ ͏ Mandatory Skills: Power BI Copilot . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 days ago
8.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Sales Manager – EdTech About Artfills: Artfills is India's fast growing startup focused on providing high quality Art learning. With 15,000+ learners across 12 countries and a fast-growing global footprint, we’re now launching a new sales office to accelerate our reach and impact. Role Overview We’re hiring an Sales Manager to build, lead, and scale our sales team in a new city. This is a hands-on leadership role — you’ll not only manage a team but also contribute individually to sales for the first 6 months to understand our process deeply and lead by example. Since this is a new location, setting the right culture of discipline, ownership, and performance will be a core part of your mandate. Key Responsibilities Team Leadership Set up and lead a high-performance sales team Drive a culture of ownership, punctuality, and consistent output. Set daily targets, review team performance regularly, and run weekly 1:1s. Conduct regular training, roleplays, and live call feedback sessions. Individual Contribution (First 6 Months) Handle a portion of leads yourself to stay close to the customer journey Convert trial attendees to paid students across our premium arts courses. Use first-hand experience to shape training, scripts, and pitch flow. Process & Performance Optimization Define clear SOPs for lead follow-up, pitch flow, and escalation handling. Launch and track new sales initiatives including structured onboarding & training program , data driven performance optimisation Submit weekly reports to leadership with key insights and action plans. Compensation: ₹10–15 LPA per annum; optional ESOPs available Who You Are 3–8 years of experience in inside sales or B2C sales (EdTech preferred) Prior team management experience with proven results Excellent spoken Hindi and English; strong emotional intelligence Process-oriented, data-driven, and comfortable taking charge Willing to work as a player-coach for the first 6 months What You’ll Get A high-impact leadership role with full ownership of a new region Rapid career growth in a fast-scaling EdTech startup Performance-linked incentives and leadership development opportunities Chance to build a high-performance team and culture from scratch Show more Show less
Posted 2 days ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Overview of 66degrees 66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work. At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way. Responsibilities **Note- Need candidate to join Immediately*** (Please apply only if you can join in short notice) A 66degrees Team Lead’s responsibilities and duties are as follows: Passionately lead and mentor a high-performing team of delivery professionals, fostering collaboration and promoting their career development. Participate in recruitment, onboarding, and mentorship of new team members. Determine and manage KPIs to measure department effectiveness, including project health, billable hours utilization, revenue projections, and customer satisfaction. Manage multiple concurrent Google Cloud projects from initiation to completion, adhering to established methodologies and scrum ceremonies. Lead across multiple work streams (discovery, design, deployment, optimization) and teams to maintain customer momentum. Act as a key SME within delivery management and PMO, guiding technical decisions, providing input on solution design, and communicating effectively with technical stakeholders. Serve as the primary liaison between customers and engineering leads, gathering requirements, estimating work, defining milestones, and evaluating risks. Facilitate prompt resolution of customer concerns and act as an escalation point for technical issues. Provide regular status updates to stakeholders, maintaining effective communication with leadership on critical issues and action plans. Take responsibility for project scope, finances, schedule, and stakeholder expectations. Deliver NPS measurement to customers post-project delivery. Own project retrospectives and related reporting, maintaining organized project documentation using PMO tools (e.g., Financial Force, JIRA). Actively contribute to practice development initiatives and drive continuous improvement. Perform other tasks as needed to add value to the business, clients, and co-workers. Qualifications At least 6 years of relevant direct customer support experience Must have- Previous experience managing direct reports At least 4 years of experience in a tech industry role performing project management using PMI best practices and/or Agile Scrum methodologies Knowledge of Cloud technologies Ability to handle multiple competing priorities in a fast-paced environment Some experience in writing operating procedures Experience in setting and managing client expectations Strong verbal and written communication skills Solid experience in filtering and providing data and reports to customers, utilizing PowerPoint and Excel Ability to understand technical problems and translate between non-technical and technical teams Demonstrated customer focus and advocacy Experience managing and coaching team to be consultative and performant. Nice to Have Scrum/Agile Certification Previous Experience with Google Cloud Platform (infrastructure, networking, PaaS, big data) and/or CRM tools Familiarity with agile software management and collaboration tools (JIRA, Google Workspace, Mavenlink, Asana) 66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class Show more Show less
Posted 2 days ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Responsibilities: Lead the design, development, and implementation of robust and scalable software solutions across a wide range of technologies, including .NET (C#), Angular, HTML5, Excel, VBA, and REST APIs. Manage and mentor a small team of engineers, fostering their professional growth, and conducting regular performance reviews. Drive technical excellence within the team, promoting best practices in code quality, testing (TDD), architectural design (Event-Driven, DDD, Microservices), and performance optimization. Design and implement complex solutions utilizing SQL Server databases, Web UIs, messaging systems (eg MQ), Entity Framework, and LINQ. Oversee the adoption and effective use of development tools such as Visual Studio, TFS, and GIT. Champion Agile (SCRUM) methodologies, ensuring efficient project delivery and continuous improvement within the squad. Collaborate closely with stakeholders across the organization to understand requirements, translate them into technical specifications, and deliver impactful data solutions. Act as a technical escalation point for the team, providing guidance and troubleshooting support. Contribute to strategic planning for the innovation squad, identifying new technologies and approaches to enhance our data capabilities. Ensure high availability and reliability of solutions, including participation in an on-call rotation as needed. Required Skills: Proven leadership experience in managing and mentoring software development teams, even if informal. Deep expertise in .NET (Desktop/Web) development and a strong willingness to work with VBA and a broader technology landscape. Demonstrated ability to adapt and contribute across diverse technology stacks. Solid understanding of front-end development with Angular/Typescript. Extensive experience with messaging systems, particularly MQ or Azure technologies. Expertise in Entity Framework and LINQ. Strong command of architectural concepts including event-driven design, Domain-Driven Design (DDD), Test-Driven Development (TDD), and microservices. Proficiency in testing automation tools. Advanced experience in performance profiling and tuning. Qualifications & Experience: 6+ years of progressive experience in software development, with at least 2+ years in a lead or senior-level role managing or mentoring a team. Proven track record of success in large-scale backend/full-stack .NET development projects. Significant experience working in SQL environments. Expertise in XML and REST web services. Demonstrated leadership qualities including initiative, adaptability, excellent communication, strong commitment, results orientation, and effective teamwork. Proven mentoring capacity with a passion for developing others. Ability to thrive under pressure and maintain composure in challenging situations. Advanced level of English, both written and spoken. Show more Show less
Posted 2 days ago
130.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description Senior Manager- DevSecOps The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres. Role Overview The Products are the ecosystem enabling data and analytics for Manufacturing division within company’s product line. The enabling capabilities are managed as three distinct “products” – Data Platform, Data Engineering, and Digital Products – utilizing agile methodologies and DevSecOps practices. As a Senior Manager, DevSecOps you will be responsible for establishing and managing the required DevSecOps processes and practices for this ecosystem in context of the product model. What Will You Do In This Role Automate and optimize the end-to-end development, testing, deployment, and operational processes utilizing standard DevSecOps tools by collaborating with technology organization. Collaborate with Risk Management organization to incorporate appropriate security and compliance focus and requirements in all capabilities. Conduct a periodic review and escalation of operational risks associated with product delivery and the adoption of capabilities. Identify opportunities to improve operational efficiency and cost of ownership for the platform; coordinate and drive the implementation of improvement opportunities by working with product managers, delivery, and operations squads. Is responsible for design and monitoring of the operational KPIs. Serve as the point of contact with company’s Cloud Services for operational activities and coordination of AWS configuration management related items. Support product delivery with deployment of Infrastructure roll out and upgrades in co-ordination with other departments. Support service management processes by collaborating with the compliance chapter. Take on the role of a CI/CD administrator, responsible for enforcing the usage of the CI/CD stack within established processes and ensuring the implementation of least privileged access. When required coordinate the resolution of complex issues and problems as they arise across the platform. What Should You Have Bachelor's degree in information technology, Computer Science or any Technology stream. 7+ years of overall work experience in IT 2+ of experience related to data and analytics products and platforms Knowledge of, and experience with DevSecOps concepts Knowledge and experience with Agile practices and tools Experience in the technical areas of Python - intermediate CI/CD stack - intermediate SQL - intermediate Terminal/CLI - intermediate Terraform - intermediate Config management - intermediate Container management (EKS/docker) - intermediate ITIL - intermediate Infrastructure paradigm - SaaS/PaaS/IaaS. Preferred Prior working knowledge and experience with implementing analytics applications utilizing big data platforms in AWS and related tools Prior experience with applications and technology support and operations Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who We Are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What We Look For Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material(s) Required Skills Asset Management, Benefits Management, Business, Business Administration, Business Management, Human Resource Management, Management Process, Management System Development, Product Management, Requirements Management, Social Collaboration, Stakeholder Relationship Management, Strategic Planning, System Designs Preferred Skills Job Posting End Date 09/3/2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID R351488 Show more Show less
Posted 2 days ago
15.0 years
0 Lacs
Kochi, Kerala, India
On-site
Overview: We are excited to announce an opportunity to join our team at Focaloid Technologies as a Delivery Head. You will be in charge of overseeing the delivery of projects and services to ensure they are completed on time, within budget, and to the highest quality standards. This role involves managing the delivery team, setting goals, monitoring performance, and maintaining strong client relationships. The delivery head will also be accountable for financial performance, including gross margin, and support the sales team in business growth activities. Key Responsibilities: On-time Quality Delivery Ensure all projects and services are delivered on schedule and meet quality standards. Implement best practices to improve delivery efficiency and effectiveness. Account Management Own end-to-end client account delivery, including governance, escalation handling, and commercial accountability. Build long-term client relationships, identify opportunities for growth, and support renewals and upsells. Strategic Planning & Execution Contribute to strategic planning for accounts and delivery portfolios, aligning execution with business goals. Collaborate with senior leadership to define delivery models, transformation roadmaps, and continuous improvement initiatives. Financial Management Responsible for achieving and maintaining targeted gross margin percentages across all portfolios. Monitor and control project budgets and financial performance. Customer Satisfaction Maintain high levels of customer satisfaction by ensuring delivery excellence. Act as a primary point of contact for key clients to address issues and gather feedback. Key Metrics Tracking Track and report key delivery metrics, including project status, financial performance, and andresource utilization. Use data-driven insights to drive continuous improvement. Team Leadership Set clear goals for the delivery team and ensure alignment with company objectives. Monitor and evaluate team performance, providing guidance and support as needed. Process and Compliance Establish, monitor, and enforce delivery processes and compliance standards. Ensure all projects adhere to company policies, industry regulations, and best practices. Qualifications: Education: Bachelor’s degree in business administration, project management, or a related field. An MBA is a plus. Experience: Minimum of 15 years of experience in the software industry, with at least 3+ years in a delivery leadership role . Proven experience in a senior delivery or project management role within IT organizations. Skills: Strong financial acumen and experience managing budgets and gross margins. Excellent leadership and team management skills Outstanding communication and interpersonal abilities. Strong analytical and problem-solving skills Proficient in project management software and tools. Ability to work under pressure and meet tight deadlines. Experience in vendor management and account management Show more Show less
Posted 2 days ago
0 years
0 Lacs
Gajuwaka, Andhra Pradesh, India
On-site
Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Job Purpose To give effective credit support for meeting the business targets To frame the lending policy framework, processes and workflow, assist in setting up the mortgages business in India To approve credit applications as per DOA judiciously Ensuring that quality of Bank’s exposure in India is acceptable at all time Provide guidance to the team of relationship managers on areas of policy and processes Key Accountabilities Underwiring the files as per laid down policy and process and other controls, etc for CLAP business To recommend / approve credit applications in line with agreed process workflows and policies after highlighting / considering all significant risks To keep track of delinquency levels and ensuring that requisite follow up is being done to ensure that overdues are regularised in a time bound manner To have a sound knowledge of the respective market especially C-LAP customer segment in terms of risks associated with this product Vendor Management (Legal, Technical and others if applicable) To apply knowledge of RBI Regulations/ MAS Guidelines that govern credit dispensation, including the Loan Grading, Provisioning and Asset Classification regulations To have a working knowledge of the general Legal framework in which the bank operates in India and apply the same Job Duties And Responsibilities Set up policy / processes for CLAP Approve Mortgage applications for his respective branch / location / region Portfolio monitoring / tracking & escalation of adverse new events in the portfolio Ensure meticulous compliance with Bank’s internal credit policy as well as regulatory guidelines Ensure compliance with the benchmark Turnaround Time Ensure proper guidance / support to the team of relationship managers. Ensure processing of files within agreed timelines Requirements Six to ten years of experience in mortgages in Consumer Banking (preferably lending to MSME customers) Professional qualification, graduate or post graduate degree, preferably in business, accountancy, economics, finance etc along with sound domain knowledge of the mortgages business and market Core Competencies Good analytical skills Good presentation skills Good interpersonal skills Good knowledge of the industry Technical Competencies Sound knowledge of policies / lending frameworks followed for this product Good knowledge of credit evaluation methods, tools & techniques Sound understanding of regulatory guidelines on credit issued by RBI (local regulations in India), MAS and local laws and regulations that impact businesses in general Knowledge of various banking products and risks associated with them Adequate local knowledge of properties for cities in which he operates Work Relationship Good working relationship with Consumer Banking Relationship team, Consumer Operations, other product teams, RBI inspectors, regulators, and other external agencies. Primary Location India-Andhra Pradesh-Gajuwaka, Vizag Job Risk Management Schedule Regular Job Type Full-time Job Posting Jun 16, 2025, 1:33:04 PM Show more Show less
Posted 2 days ago
14.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Title Operation Manager Location Head Office Reporting to Head Operations – PMS and Hospitality Section II: Job Purpose Overall Role Objective: The Operations Manager is responsible for overseeing multiple residential and commercial properties, ensuring seamless coordination and execution of core operations. This includes end-to-end management of staffing, deployment, attendance tracking, billing, client engagement, training, SOP adherence, audits, and technology adoption. The role requires strong collaboration with Property Managers (PMs), Assistant Property Managers (APMs), and cross-functional departments, acting as a critical link between on-site teams and the Head Office. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities 1. Operations Management · Ensure 100% adherence to SOPs at all managed sites. · Promote and monitor the consistent use of Crest View, Crest Connect, and La Circle applications. · Conduct regular operational reviews: o Weekly/fortnightly review meetings with PMs/APMs. o Property rounds post-review to assess ground-level implementation. · Organize monthly on-site staff briefings to boost morale and engagement. · Ensure timely and accurate submission of attendance records and billing documents. · Follow up on collections and outstanding payments to maintain healthy cash flows. · Achieve an average internal audit score of 90% or higher across all sites. · Support PMs/APMs in daily issue resolution and improve turnaround time. 2. Customer Satisfaction · Maintain and share a tracker of unresolved issues with client stakeholders monthly. · Foster professional relationships with society chairpersons, secretaries, and MC members to facilitate timely issue resolution. · Ensure a regular collection of customer feedback and work towards maintaining a minimum satisfaction score of >4 out of 5. · Proactively address escalations with diplomacy and urgency. 3. Liaison & Interdepartmental Coordination · Work with HR to manage employee grievances, conduct timely recruitment and ensure seamless onboarding. · Coordinate with Procurement for site-specific vendor needs, delivery follow-ups, and escalations. · Ensure periodic training sessions on-site; track participation and effectiveness. · Collaborate with the Finance team for billing queries, budget tracking, and petty cash requirements. · Drive alignment across departments and improve operational efficiency through feedback and escalation handling. Section IV: Knowledge, Experience & Skills Attitude A. Attitude & Mindset · High integrity and professional ethics · Punctual and dependable · Collaborative and approachable · Growth mindset and openness to learning · Strong ownership and accountability B. Key Competencies · Effective time and task management · Strategic delegation and team leadership · Conflict resolution and crisis handling · Analytical thinking and performance tracking · Strong interpersonal and communication skills · Excellent grooming and professional conduct · Comfortable with technology tools and platforms · Ability to have tough conversations and enforce accountability C. Qualifications & Experience · Bachelor’s degree in ElECTRICAL ENGINEER · 10–14 years of experience in operations, preferably in facility/property management or hospitality · Proven experience in leading teams across multiple locations/sites · Strong understanding of SOPs, audit processes, and operational compliance Key Personality Attributes (Skills) · Time and Task Management : Ability to prioritize effectively and manage multiple responsibilities across sites. · Effective Delegation : Empowers team members by assigning tasks clearly and monitoring execution. · Quick Decision-Making : Makes timely decisions, especially in high-pressure operational scenarios. · Problem Resolution : Proactively identifies issues and implements practical solutions. · Keen Listener and Negotiator : Actively listens to concerns and negotiates effectively to achieve win-win outcomes. · Professional Grooming and Conduct : Maintains a polished, respectful, and professional demeanor at all times. · Accountability Setting : Clearly defines roles and responsibilities, ensuring individuals are answerable for outcomes. · Conflict Management : Comfortable with difficult conversations and firm decision-making when necessary to uphold standards and performance. Show more Show less
Posted 2 days ago
3.0 - 5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: Redhat ansible . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 days ago
0.0 - 2.0 years
0 Lacs
Mota Varachha, Surat, Gujarat
On-site
The Senior CRM Executive at Style feathers will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. Key Responsibilities: Supervise CRM Executives and ensure high service quality and TAT adherence Handle escalated queries and resolve customer concerns effectively. Monitor ticket flow, assign priorities, and ensure timely closures. Train and support team members on SOPs and customer handling techniques. Collaborate with departments (Operations, Technical, QA) to resolve complex issues. Generate reports using CRM dashboards for performance reviews. Uphold a customer-first approach in all team functions. Required Skills & Competencies: Soft Skills Conflict Resolution Patience & Empathy Multitasking & Prioritization Team Mentoring Escalation Handling Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable Technical Skills Advanced Excel CRM Software Knowledge (e.g., Zoho, Freshdesk) Dashboard Management Ticket Handling & Process Optimization Qualifications: Bachelor’s degree in any relevant discipline. 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience. Key Performance Indicators (KPIs): Customer Satisfaction (CSAT) First Response & Resolution Times Escalation Rate SLA Compliance Coaching & Feedback Implementation Company Perks Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the dynamic field. Flexible schedule. Health insurance. Internet reimbursement. Leave encashment. Paid sick time and paid time off. Provident Fund. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Mota Varachha, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Experience: CRM software: 2 years (Preferred) Language: English (Preferred) Location: Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person Speak with the employer +91 8154840234 Application Deadline: 19/06/2025 Expected Start Date: 17/06/2025
Posted 2 days ago
0.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Specialist Job Description & Summary At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management. In financial operations at PwC, you will focus on managing financial processes and confirming compliance with regulations. You will handle tasks such as financial reporting, budgeting, and risk management. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You’ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud. Responsibilities: • Responsible for the day-to-day activities assigned transaction processing for a specific process or group of processes with the teams. Meeting the SLA’s and assigned volume on daily basis Ensuring compliances/ adherence to internal policies as per Internal Controls Understand the overall ERP system and Shared services system interfaces and processes, suggesting improvements in the existing system and processes Ensure successful delivery of the services and confirm the quality-of-service delivery Discuss operational concerns (if any) with the team leader Maintaining a good level of relationship, education, and resolution of issues Mandatory skill sets: -Accounts receivable, accounts payable, excel, generation of invoices. Preferred skill sets: Finance, accounts Years of experience required: 0-1 year Education qualification: B.Com, BBA, MBA, M.Com, PGDM Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor in Business Administration, Master of Business Administration, Bachelor of Commerce Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Accounts Payable (AP) Optional Skills Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Communication, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports, Inclusion, Intellectual Curiosity, Internal Controls, Key Performance Indicators (KPIs) {+ 4 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less
Posted 2 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Company Mission : Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better future. Company Objectives : Keep up every promise. Do more with less. Create an extraordinary customer experience. Service Delivery Manager Expectations : Project Management Planning tasks proactively Tracking planned tasks Status updates Client facing as a Overall PMO Tracking Contract signoffs, invoices and receivables Process compliance Skillsets/behavioural: Work with honesty, integrity and with the company’s best interest in mind. Take ownership of all your tasks. Continuous growth and development - ask questions. Possess excellent communication and interpersonal skills. Good at multi-tasking. Organised. Detail oriented. Punctual. Open minded. Team /Collaboration Build positive and professional working relationships. Take ownership of the success of the team. Help one another. Hold each other accountable. Work with multiple stakeholders both Internal and External The daily tasks for a service delivery coordinator typically involve overseeing the delivery of services to clients, ensuring smooth operations, and maintaining client satisfaction. Daily Tasks Team Coordination : Attend daily stand-ups or check-ins to discuss assignments and challenges. Provide guidance or troubleshooting support for complex issues. Monitor Service Performance and Operations : Review daily operational metrics against SLAs. Oversee the day's field service schedules and assignments. Incident and Problem Management : Address any issues and ensure proper escalation and resolution. Communicate with teams to understand root causes and resolution progress. Customer and Stakeholder Communication : Serve as the main point of contact responsible for the successful delivery of services that you are managing. Address feedback, concerns, and escalations from customers promptly. Performance Monitoring : Track daily KPIs, such as response time, resolution time, and SLA compliance. Identify any potential risks or delays in service delivery. Monitor and document recurring issues for long-term resolution plans. Continuous Improvement Activities : Identify areas for process improvement and suggest optimizations. Evaluate feedback from customers and teams to improve service quality. Manage Scheduled Activities : Oversee planned activities. Liaise with customer, other departments, or vendors, to ensure smooth operation of activities Additional Tasks as Required : Attend or lead meetings with clients, vendors, and senior management. Stay updated on the latest IT trends or tools in the field. Ensure adherence to organizational policies and best practices. Closure and Follow-up : Ensure that all service requests are completed satisfactorily and closed in a timely manner. Follow up with clients to confirm resolution and address any remaining concerns or additional needs. Take Ownership: Own the success of your work, the engineers you support, and your team’s work every day. Weekly Tasks Team Meetings : weekly team meetings with the service delivery team to discuss priorities, review progress on ongoing projects, and address any challenges or bottlenecks. Progress Tracking : Monitor the progress of ongoing service delivery activities throughout the week. Track task completion, milestones reached, and any delays or obstacles encountered. Client Communication : Maintain regular communication with clients throughout the week to provide updates on project status, address any issues or concerns, and gather feedback on service delivery performance. Escalation Management : Address any escalated issues or client complaints promptly and work to resolve them to the client's satisfaction. Escalate unresolved issues to higher management or other relevant stakeholders as needed. Resource Coordination : Coordinate resources, including personnel, equipment, and materials, to support ongoing service delivery activities. Ensure that resources are allocated efficiently and effectively to meet project requirements. Quality Assurance : Conduct regular quality checks on deliverables and service outputs to ensure they meet quality standards and client expectations. Address any quality issues identified and take corrective actions as necessary. Documentation and Reporting : Update project documentation, including task lists, status reports, and client communication logs, on a weekly basis. Prepare and distribute weekly progress reports summarizing project status, accomplishments, and upcoming milestones accordingly. Performance Review Meetings: Attend weekly performance check-in meetings with team members on ongoing service delivery to discuss individual performance, provide feedback, and identify areas for improvement or development. SLA Compliance : Monitor service level agreement (SLA) compliance throughout the week. Ensure that service delivery activities are meeting agreed-upon performance targets and take corrective actions to address any SLA breaches. Client Feedback Collection : Coordinator gathers feedback from the client on service delivery performance through surveys, meetings, or other feedback mechanisms. Preparation for Next Week : Review upcoming project requirements, client commitments, and resource availability to ensure readiness for the following week. Plan and prioritize tasks to ensure a smooth start to the next week's activities. Monthly Tasks Performance Review and Analysis : Help conduct a comprehensive review of service delivery performance over the past month. Analyze key metrics such as service response times, resolution rates, and client satisfaction scores to identify areas of improvement. Client Satisfaction Surveys : Distribute client satisfaction surveys to gather feedback on service quality, responsiveness, and overall experience. Analyze survey responses to identify trends and areas for improvement in service delivery. Service Level Agreement (SLA) Review : Help review existing SLAs with clients to ensure that service delivery targets and performance metrics are aligned with client expectations. Identify any SLA breaches or areas needing adjustment and work with stakeholders to address them. Resource Allocation Review : Help evaluate resource allocation and utilization trends over the past month. Determine if any adjustments are needed to optimize resource allocation and ensure efficient service delivery. Process Improvement Initiatives : Identify opportunities for process improvement in service delivery operations. Propose and implement changes to streamline workflows, reduce bottlenecks, and enhance service quality and efficiency. Training and Development Planning : Assess your training needs for service delivery based on your performance reviews and identified skill gaps. Client Meetings : Attend monthly or quarterly meetings with key clients to review service performance, discuss upcoming projects or initiatives, and gather feedback on service delivery. Documentation Review : Review and update documentation related to service delivery processes, procedures, and client-specific requirements. Ensure that all documentation is accurate, up-to-date, and easily accessible to team members. Risk Assessment : Conduct a risk assessment of service delivery operations to identify potential risks and vulnerabilities. Develop strategies and mitigation plans to address identified risks and ensure continuity of service delivery. Continuous Improvement Projects : Look into continuous improvement projects aimed at enhancing service delivery processes, systems, and tools. Collaborate with cross-functional teams to implement improvements and monitor their impact on service performance. Long-term Planning : Participate in long-term planning activities to align service delivery strategies with overall business goals and objectives. Identify emerging trends, challenges, and opportunities in the industry and develop strategies to address them proactively. Only willing to work in North American Shifts can apply. Show more Show less
Posted 2 days ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Application for local analytics and digital invoicing. The application is used in multiple regions within BNP Paribas group. The application can generate automatic invoices, tracking and recording settlements for payments received and accounting the same. It has inbuilt reporting tool for tracking invoice status and sending statements and reminder letters to clients for payments. Job Title Sr Business Analyst Date 17 Mar 2025 Department Finance & Risk Solutions Location: Mumbai / Chennai Business Line / Function ECS - ALADIN Reports To (Direct) Manager / Project Manager Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose Business analyst role for invoice and accounting application Role The role is open for a web-based application providing a control framework around the invoice workflow and capturing accounting entries. An invoicing and Accounts Receivable user interface centralise the rebilling of expenses (to internal and external clients), debt recovery and management information. For non-implementations, the services rendered by BNP Paribas entities to other BNP Paribas entities, were managed manually throughout three main steps: The invoice preparation and follow-up, the creating/booking in the general ledger (GL) and the collection of payment. The application is to automate the intercompany invoicing process and to include the relevant controls. It also lets its users create a reference system for the SLAs and an audit trail between the SLAs, the creation of invoices and the payments received. Finally, the application also automates the creation of accounting entries relevant to intercompany recharges. Responsibilities Direct Responsibilities Analysing user requirements and business processes Liaising with users and internal counterparts from Finance, IT and Operations as required Providing users with Subject Matter expertise for finance/accounting systems Liaising with end-users for requirements gathering, UAT and migration testing up to successful delivery of the expected solution Developing functional specifications for delivery to IT Ensuring IT developments are in line with the functional specifications Performing integration testing and User Acceptance Testing Ensuring on-time quality delivery of all activities assigned Production Support Be responsible for functional production support for finance users Assistance to maintain the application and its workflows Perform root cause analysis for resolution of user and system issues Co-ordinate with IT to solve production issues Raise service now tickets and incidents for issues Timely escalation of issues as per escalation matrix Adherence to the support procedure guidelines as per Standard Operating Procedures (SOP’s) Contributing Responsibilities Managing/helping peer working group to manage product backlog Give training on new functionalities to Finance users, Support Team (incl. IT) Technical & Behavioral Competencies Good understanding of basic accounting concepts Strong analytical and problem-solving skills Proven organizational skills with excellent multi-tasking and prioritization skills Good systems skills, good understanding of IT databases (although programming skills are not required) Good documentation skills Ability to work independently Commitment to project deadlines and sense of drive/commitment Strong communication and interpersonal skills, able to communicate and relate easily with IT, Finance and back-office users Skills Referential Specific Qualifications (if required) Behavioural Skills: (Please select up to 4 skills) Client focused Communication skills - oral & written Creativity & Innovation / Problem solving Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to manage a project Ability to anticipate business / strategic evolution Education Level Master Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if Required) Candidate should be willing to work in UK shift. Show more Show less
Posted 2 days ago
2.0 - 3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Position Overview Job Title - TSCO Self Funded Growth Roles, NCT Location - Pune, India Role Description Corporate Action and Income Analyst is responsible for the front-to-back processing of corporate action and income related processes on behalf of the bank. Corporate action process includes both Mandatory and Voluntary Corporate Action event types, whilst the Income process includes dividend and coupon processing. Work includes: Maintaining responsibility for the following lifecycle: announcement capture, notification, entitlement calculation, entitlement booking (stock and/or cash), voluntary instruction management, and pay date process such as payable/receivable claim management (stock and/or cash) Providing proxy Services such as Extraordinary General Meetings, Annual General Meetings, Special General Meetings and Class Action processing where necessary. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy. Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Building a strong mechanism to take care of volume peaks during peak season. Identifying operational risks proactively and mitigating appropriately. Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action Serve as Internal/external escalation point. Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc.). Work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business Acting as a central point of contact for all the process related issues / improvements etc. Building a strong mechanism to take care of volume peaks during peak season. Building and refining process metrics (benchmarks) by involving team and onsite management. Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process. Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Your Skills And Experience 2-3 years’ experience in investment banking operations/ Custody Operations/ Securities Operations with at least 1-2 years of experience in Corporate Actions/Asset Services Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to identify and develop strong working relationship with internal as well as external ‘client’ groups. Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication. Eye for Details Graduate in Commerce/ Finance (Preference – Postgraduate/ MBA) Proficient in Microsoft Office applications. Ready to travel as and when required. Be willing to work in shifts. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 2 days ago
7.0 - 12.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Assurance –Manager- FAAS – Record to Report - R2R As part of our EY-Assurance Team, the Manager will be responsible for working closely with FAAS Senior Managers and leadership on clients and engagements across Americas and EMEIA to provide end to end Record to Report services. The opportunity We’re looking for incumbents who is responsible for the timeliness and quality of the work as per Project requirements for our FAAS team and possess strong accounting knowledge under IFRS/US GAAP. The role requires prior experience and knowledge of leading period end close, financial reporting activities Your Key Responsibilities Responsible for monthly, quarterly, and annual closing of books Financial close and consolidation Process journal entries, allocations, period end adjustments Reconcile GL accounts, perform consolidation and process elimination, post and reconcile intercompany transactions Perform pre close activities Perform fixed assets and capital project accounting Process and record fixed asset adjustments, enhancements, revaluations and transfers Process and record fixed asset maintenance and repair expenses Calculate and record depreciation expense Create project account codes Monitor and track capital projects and budget spending Close / Capitalize projects Ensure adherence and meeting the KPIs and SLA and escalation management if any Leading a team of 6-10 team members including engagement PMO activities Receive direction from the Senior Manager and leadership Maintain effective coordination with multiple stakeholders Detailed review of work performed by team members Variance Reporting & Analytical Review and provide necessary commentary Build the necessary documents like SOPs and other end user training materials Use the available guidance’s on USGAAP/IFRS for providing technical support, as and when required Ensure quality in delivering client service by directing daily progress of fieldwork Supporting the development and management of the relationships with external and internal (EY) clients Support Senior Managers in business development activities Engaged in hiring of team members, structured learning path and operations mentor for the team Follow through on client requests in a timely fashion, and manage expectations regarding the timing of deliverables and reports Demonstrate a good understanding of accounting concepts; stay informed of professional standards and firm policies (e.g., guidelines of the EY FAAS Policy Manual); and effectively apply this knowledge to moderately difficult and/or complex client situation Skills And Attributes For Success Strong knowledge of IFRS / US GAAP, UK GAAP Extensive experience in relation to the following services/solutions (at least three): Business unit /Entity level reporting Record to report Technical accounting research and advisory Consolidation and compilation support Financial statement close process support Strong knowledge of Lease accounting Ability and comfort level in researching client inquires and emerging issues, including regulations, industry practices and new technologies Scope of working under different ERP packages like SAP To qualify for the role, you must have CA , ACCA (UK), CPA, or Regular MBA from a reputed institute 7-12 years relevant experience including experience in Entity/BU reporting, Financial statement close process support and MIS reporting Ideally, you’ll also have Proficiency in MS – Excel, MS – Office. Knowledge on any Data analytics/visualisation tools will be additional advantage. Flexibility and willingness to travel on short notice, as necessary Strong communication, Interpersonal, Analytical Skills & highly proactive in approach About EY Global Delivery Services (GDS) Assurance EY Global Delivery Services (GDS) Assurance practice supports global EY client–serving teams with their reviews across industry sectors, including financial services, manufacturing and technology, among others. Through the right multidisciplinary team of professionals with the sector knowledge and subject matter expertise, EY GDS Assurance enables EY client teams in over 30 countries to help world’s leading companies meet their assurance requirements. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less
Posted 2 days ago
7.0 - 12.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Assurance – Manager- FAAS – Financial Reporting As part of our EY-Assurance Team, the Manager will be responsible for working closely with FAAS Senior Managers and leadership on clients and engagements across Americas and EMEIA to provide end to end services pertaining to Financial planning and analysis. The opportunity We’re looking for incumbents who is responsible for the timeliness and quality of the work as per Project requirements for our FAAS team and possess strong accounting and financial planning knowledge. The role requires prior experience and knowledge of financial planning activities. Your Key Responsibilities Lead Yearly financial planning activities, monthly forecasting of revenue and all cost lines including revenue, capacity optimisation, efficiency targets, utilization levels and drive it through performance reviews and dashboards Review Budget to Actuals analysis and preparing necessary commentaries for variances Prepare consolidated financial statements Perform consolidated reporting / review of cost management reporting Prepare quarterly, annual filings and shareholder reports Perform financial statement analysis / review Prepare business unit financial statements Produce quarterly / annual filings and shareholder reports Prepare Supplemental Schedules Prepare business unit financial statements Prepare consolidated financial statements Prepare statements for board review Perform business unit reporting/review management reports Perform consolidated reporting/review of cost management reports Produce quarterly/annual filings and shareholder reports Verify reporting for accuracy prior to publishing Ensure adherence and meeting the KPIs and SLA and escalation management if any Leading a team of 10-15 team members including engagement PMO activities Receive direction from the Senior Manager and leadership Maintain effective coordination with multiple stakeholders. Be compatible with business accounting teams and internal partners to resolve issues Detailed review of the work performed by the team members Review of metrics reporting for significant processes Review of Variance Reporting & Analytical Review Review and uplift the necessary documents like SOPs and other end user training materials Ensure quality in delivering client service by directing daily progress of fieldwork, informing Supervisors of engagement status Engaged in hiring of team members, structured learning path and operations mentor for the team Support Senior Managers in Business development activities Follow through on client requests in a timely fashion, and manage expectations regarding the timing ofdeliverables and reports Demonstrate a good understanding of accounting concepts; stay informed of professional standards and firm policies (e.g., guidelines of the EY FAAS Policy Manual); and effectively apply this knowledge to moderately difficult and/or complex client situation Skills And Attributes For Success Strong understanding of financial planning and reporting life cycle Extensive working experience in relation to the following services/solutions: Business unit /Entity level reporting Budget to Actual analysis, forecasting and budget roll forwards Ability and comfort level in researching client inquires and emerging issues, including regulations, industry practices and new technologies Scope of working under different ERP packages like SAP, Hyperion, Anaplan, Metapraxis To qualify for the role, you must have CA, ACCA (UK), CPA or Regular MBA from a reputed institute 7-12 years relevant experience including experience in Entity/BU reporting and MIS reporting Ideally, you’ll also have Proficiency in MS – Excel, MS – Office. Knowledge on any Data analytics/visualisation tools will be additional advantage. Flexibility and willingness to travel on short notice, as necessary Strong communication, Interpersonal, Analytical Skills & highly proactive in approach EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less
Posted 2 days ago
3.0 - 5.0 years
0 Lacs
Bhubaneswar, Odisha, India
On-site
Job Role: Service Engineer Location: Bhubaneshwar Sector: Electric Vehicle Charging Job Type: Full-Time Department: Servicing Why Statiq? Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator , a Silicon Valley based accelerator program. Responsibilities Services Complaints Management Services Spares Inventory Record Maintain Service Associates Management Customer Escalation Management Service Revenue Generation Training to Customers/ Service PartnernerDaily Reports as per Management Requirement WHAT ARE WE LOOKING FOR? To develop Good Interpersonal relationship with Customers/Other Team Members. Good Product Knowledge for EV Chargers/SMPS/UPS. Familiar in working on Laptop/ Excel/MS Word/Power Point Extensive travelling in respective Circle/ Region. Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validation. Capability to Manage Associate Manpower. Analytical skills to analyse fault & implement feasible solution as CAN/Tera-term/J-tag/RS485/ RS232, Charging Protocols -GB/T, CCS-2, AC Type2. Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC etc. Breakers MCCB, RCD, ELCB, Rectifiers, Network Operation Knowledge of LV, HV components, BMS, Controllers & Micro Controllers Eligibility Criteria: - Degree/ Diploma in Electrical / Electronic Engineering 3-5 Years’ experience in Customer Service Support for EV Chargers/ SMPS /UPS. Good English Communication in Written/ Speaking. WHAT'S IN IT FOR YOU? Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure. Amazing exposure to start-up culture – Be ready to take up challenges! We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying. Medical Insurance covering your whole family Show more Show less
Posted 2 days ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Title: IWM Operations – Trade Support Analyst Location: Bangalore, India Experience Required: 2 to 6 Years Notice Period: Up to 30 Days Job Overview: We are hiring a highly motivated Trade Support Analyst to join our IWM Operations team . This role involves supporting Front Office Sales & Trading desks by ensuring seamless trade booking, reconciliation, exception management, and communication for a variety of fund products. The ideal candidate will bring strong trade support experience, product knowledge (hedge funds, mutual funds), and an ability to work under high-pressure, time-sensitive conditions. Key Responsibilities: Monitor trading systems and ensure timely trade booking on trade date (T+0). Perform daily reconciliation and resolve breaks in positions and balances. Escalate unresolved breaks to Supervisor/Manager by end of day. Serve as the point of contact for Sales & Trading desks and PWM units for ad-hoc queries and trade-related discussions. Demonstrate strong process knowledge across fund products under remit (mutual funds, hedge funds, etc.). Cross-train team members to ensure coverage during planned or unplanned absences. Maintain detailed documentation of all issues and escalate where necessary. Drive process improvement initiatives and actively participate in relevant projects. Ensure compliance with Service Level Agreements (SLAs). Work according to Hong Kong market hours. Must-Have Skills: Hands-on experience in trade support, trade booking, and exception management. Working knowledge of fund products – mutual funds, hedge funds, including redemption and subscription processing. Strong experience dealing directly with Sales Desk and Traders. Sound knowledge of trade lifecycle, booking, cancellation, and reconciliation processes. Proven track record of working with T+0 criticality and sensitive/confidential financial information. Good-to-Have Skills: Corporate action processing knowledge. Knowledge of tools such as Alteryx, UiPath, PowerBI. Proficiency in Microsoft Excel – formulas, handling large datasets. Strong attention to detail and communication skills. Ability to handle high-pressure situations and multitask effectively. Risk-focused mindset with timely escalation and resolution capability. How to Apply: Interested candidates should email their resumes to swagatika.s@twsol.com Show more Show less
Posted 2 days ago
10.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Position Overview Job Title - TSCO Self-Funded Growth Roles, AS Location - Bangalore, India Role Description Our Confirmations team services global clients for FX, Emission, Metals, Rates and Credit derivatives products. You will process daily confirmations related activities of the team. You will be responsible to ensure that all tasks assigned to the team are done accurately and all the exceptions items are followed up to resolution. You will also facilitate projects, group initiatives and exception processing resolution. Our team of experts will be there to coach and support your development to ensure you excel in this role. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Primary responsibility is to ensure accurate and timely confirmation execution within a risk-controlled environment. Foster and maintain communication channels with internal and/or external teams to ensure deliverables are met per standard procedures in a timely manner. Work together as a team to ensure all deliverables are met as per the SLA. Understand and effectively manages risks through timely and accurate escalation of key issues or anomalies. Passion to continuously challenge yourself to look for opportunities to standardize and improve. Timely escalations, Workload balancing, Adherence to LOA Adherence to efficiency /Cost targets Dive the ops to ops led projects for their success. Identify process gaps and work for their resolution and bring value addition to the process. Your Skills And Experience Graduate preferably in Commerce/Economics with minimum of 10 years of work experience in Investment banking/ hedge fund administration. Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills Fluent with English, both verbal and written communication Ability to identify and develop strong working relationship. Flexibility to work in shifts based on business requirement. The role expects effective People, Process and Client management. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less
Posted 2 days ago
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The escalation job market in India is a thriving sector with numerous opportunities for job seekers looking to advance their careers. Escalation roles are in high demand across various industries, including customer service, IT support, and project management. In these roles, professionals are responsible for resolving complex issues, handling escalated cases, and ensuring customer satisfaction.
If you are looking to pursue a career in escalation, here are five major cities in India actively hiring for such roles:
The average salary range for escalation professionals in India varies based on experience and expertise. Entry-level roles typically start at ₹3-4 lakhs per annum, while experienced professionals can earn upwards of ₹10-15 lakhs per annum.
In the field of escalation, career progression often follows a path similar to the following:
In addition to expertise in handling escalated cases, professionals in escalation roles are often expected to possess the following skills:
Here are 25 interview questions you may encounter when applying for escalation roles in India:
As you prepare for your career in escalation roles in India, remember to showcase your problem-solving skills, communication abilities, and customer-centric approach during interviews. With dedication and a proactive mindset, you can excel in this dynamic field and make a meaningful impact on resolving escalated issues effectively. Good luck with your job search and future endeavors!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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