20315 Escalation Jobs - Page 34

Role Summary As an L3 or Lead Engineer, you will be responsible for advanced support and leadership in managing network and security devices across customer environments. You will handle escalations, lead troubleshooting efforts, and coordinate with OEM TAC teams to resolve complex issues. You will also mentor junior engineers and contribute to process improvement and service excellence. Key Responsibilities Serve as the highest escalation point for L1/L2 teams in device-related incidents. Lead troubleshooting and resolution of complex issues across firewalls, routers, switches, and endpoint devices. Perform root cause analysis and drive permanent fixes. Coordinate with OEM TAC (Cisco, Palo Alto, Fortinet, etc.) for critical issues. Oversee configuration, monitoring, and maintenance of managed devices. Ensure timely patching, firmware upgrades, and configuration backups. Validate device health and performance through NMS/SIEM tools. Maintain and update device inventory and documentation. Review and implement changes as per ITIL processes. Lead incident response for device-related security events. Document incidents, resolutions, and lessons learned. Participate in customer calls and provide technical expertise. Assist in onboarding new customers and devices. Provide recommendations for infrastructure improvements. Guide and mentor L1/L2 engineers. Conduct knowledge-sharing sessions and training. Collaborate with SOC, NOC, and service delivery teams. Ensure device configurations align with compliance standards (ISO 27001, PCI-DSS, etc.). Generate reports on device health, incidents, and performance metrics. Support audit and documentation requirements. Requirements Required Skills & Experience 5–8 years of experience in network/security device management. Expertise in Firewalls (Palo Alto, Fortinet, Cisco ASA). Expertise in Routers/Switches (Cisco, Juniper). Expertise in Endpoint protection platforms. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VPN). Experience with SIEM/NMS tools (SolarWinds, Splunk, QRadar). Familiarity with ITIL framework and service management tools. Certifications (Preferred) CCNP / CISM/CEH ITIL Foundation. OEM-specific TAC certifications. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Leadership and mentoring capabilities. Ability to work under pressure and manage multiple priorities. Interested or know someone who is? Let’s connect! 📩 Apply or refer: Share your CV at shalini.geedi@zazz.io

This position is posted by Jobgether on behalf of Gigmo Solutions Pvt. We are currently looking for a Technical Support Engineer in India. This role offers an exciting opportunity for tech-savvy professionals to provide expert technical support to small and medium business customers using cloud-based Microsoft technologies. You will troubleshoot, resolve, and escalate technical issues while ensuring a high level of customer satisfaction. The position involves working with cross-functional teams, following standard procedures, and using analytical problem-solving skills to deliver timely solutions. You will gain hands-on experience with Microsoft 365, Azure, and other cloud services while contributing to a dynamic and globally distributed support environment. The role is ideal for candidates who thrive in fast-paced, collaborative settings and enjoy helping customers succeed with technology. Accountabilities Provide technical support for Microsoft 365 services, including Exchange, Teams, and SharePoint, to business customers Handle escalation calls and resolve tickets according to SLA requirements Take ownership of customer issues and follow them through to resolution Research, diagnose, troubleshoot, and identify solutions for system and cloud-related issues Follow standard procedures for proper escalation of unresolved issues to internal teams Prioritize and manage multiple open issues simultaneously, ensuring timely resolution Collaborate with cross-functional teams to improve support processes and customer experience Requirements Freshers or candidates with prior exposure to Microsoft 365 or Microsoft support processes Excellent written and verbal communication skills Willingness to work in 24/7 shift schedules Own a laptop with Windows 10/11, TPM 2.0, minimum 16 GB RAM, and fast internet (50 Mbps or higher) Strong analytical and problem-solving skills, with the ability to guide customers step by step Familiarity with cloud technologies (Microsoft 365, Azure) is highly desirable Benefits Opportunity to work with a leading global software partner Hands-on experience with Microsoft Cloud Technologies Remote work flexibility with a structured shift schedule Exposure to global support processes and cutting-edge AI tools Professional growth and learning opportunities in technical support and cloud services Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

This position is posted by Jobgether on behalf of Fresh Prints. We are currently looking for a Revenue Manager in India. This role offers the opportunity to lead and optimize revenue operations in a fast-paced, high-growth environment. You will oversee billing processes, manage a team, and ensure accurate revenue reporting while driving improvements across workflows and customer interactions. The position blends finance, operations, and customer success, providing a strategic and hands-on platform to influence business growth. You'll build dashboards, track revenue metrics, and implement automation to enhance efficiency. This role requires a detail-oriented, analytical thinker with strong leadership skills who thrives on process optimization and cross-functional collaboration. Accountabilities Lead and develop the Billing team, setting expectations and fostering a customer-first mindset Oversee billing communications, ensuring clarity, empathy, and timely resolution Monitor and improve performance metrics such as response time, resolution time, and CSAT Own the monthly revenue close, including reconciliations, reporting, and variance analysis Build dashboards and reports on revenue trends, churn, MRR/ARR, and pricing insights Automate and enhance manual billing workflows, including invoice generation and refund approvals Act as point of escalation for complex billing issues and de-escalate with accuracy and professionalism Track open tickets and customer conversations to identify patterns and drive process or product improvements Partner with finance, operations, and customer experience teams to align revenue processes with organizational goals Support audits and finance data requests, ensuring documentation is accurate and complete Resolve revenue data discrepancies across systems and teams Refine billing and revenue policies based on business needs, feedback, and edge cases Requirements 5+ years of experience in revenue operations, billing, accounting, or finance, preferably in startup, SaaS, or logistics environments Proven leadership experience, managing teams (offshore experience is a plus) Deep understanding of revenue flows, including subscriptions, usage, and tiered pricing models Hands-on experience with billing/finance tools (NetSuite, Nexudus a plus) Advanced spreadsheet and reporting skills (Excel, Google Sheets) Experience designing and automating billing/invoicing workflows Strong communication skills for cross-functional collaboration and customer-facing interactions Ability to navigate ambiguity, prioritize effectively, and operate in a fast-moving environment High attention to detail with consistent reporting accuracy Customer-centric mindset with a focus on issue resolution and policy design Benefits Competitive salary and performance-based incentives Remote work flexibility Professional development and growth opportunities Exposure to cross-functional projects in finance, operations, and customer success Opportunity to lead and mentor a high-performing team Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

Job Title: Deputy Manager – Real Estate Location: Mumbai, Hyderabad 27007 Experience: 5 – 8 YearsSalary Range: INR 17,00,000 – 24,00,000 Role Overview A growing real estate tax practice is seeking a Tax Manager or Deputy Manager with strong U.S. taxation experience, particularly in real estate (REITs, rental real estate, etc.) . This role involves client engagement, technical oversight, people management, and delivering high-quality tax services. The ideal candidate is detail-oriented, collaborative, and capable of operating in a dynamic work environment. Key Responsibilities Manage and review U.S. tax returns (mainly Form 1065) and supporting documentation related to real estate clients. Handle client communications to manage expectations, deliver quality service, and support process improvements. Act as the first escalation point for staff and seniors regarding technical tax queries. Provide guidance and mentorship to junior team members while managing a small team (1–2 members). Oversee day-to-day operations of assigned engagements, ensuring accuracy and timely delivery. Collaborate on technical tax matters, planning, projections, and finalization of deliverables. Support senior managers and leadership in client delivery and team management activities. Monitor performance and conduct engagement evaluations of junior team members. Ensure risk management protocols are followed across client engagements. Mandatory Qualifications Bachelor’s degree in Accounting or related field. Minimum 4 years of progressive U.S. or global tax experience. Solid experience working with real estate taxation (including REITs and rental real estate structures). Exposure to U.S. tax forms, primarily Form 1065. Hands-on experience working with global teams or U.S.-based clients. Preferred Qualifications CPA, CA, or Enrolled Agent credentials (preferred but not mandatory). For Deputy Manager level, M.Com/MBA or actively pursuing CPA is acceptable. Experience handling client escalations and training junior staff. Strong communication skills, both verbal and written. Target Profiles Professionals with stable career histories and leadership potential. Work Schedule & Location Details: Work model: Hybrid (4 days work from office, Monday & Friday mandatory) Office timing: 12:30 PM to 9:30 PM IST (subject to change during peak tax seasons) Office location: Goregaon East, Mumbai or Hyderabad Candidates should reside within 1-hour commute to the office. Skills: tax,real estate,office,management,engagements

Alight is hiring a Business Technical Analyst / Scrum Master to join our Retiree Health Solutions business unit . As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. The Business Technical Analyst / Scrum Master is responsible for working with a team and stakeholders to gather , captur e, and groom requirements, develop acceptance criteria, and assist u ser t esting to ensure a quality product is delivered for one or more produc t teams . Key Responsibilities Facilitate Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives. Guide and coach the Scrum team on Agile principles and best practices. Remove impediments and blockers to ensure smooth project delivery. Collaborate with the Product Owner (s) to manage and prioritize the product backlog. Liaisons between Business Product Owner(s) and Technology Development team(s). Leads business requirement discussions based on priority set by the Product Owner; manage capture of materials and documentation as needed by the team to support successful delivery. Supports and coordinates User Acceptance testing. Foster a culture of continuous improvement by encouraging feedback and process refinement. Promote team accountability and ownership of deliverables. Ensure alignment with organizational goals and Agile standards. Documents requirements (user stories), functional and nonfunctional, for existing and new products, to pass on knowledge to the technology delivery team. Answers questions and works closely with the project team and business team throughout development. Applies and adapts agile values and principles with the team to improve workflow , identify lessons learned, evaluate completed tasks , and make process improvements based upon successful and unsuccessful project elements. Develop s best practices to share. Serves as an escalation point for issues requiring functional engagement. Required Skills And Qualifications Bachelor’s degree in computer science , Information Technology, Business or related field. Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or SAFe Scrum Master certification (preferred) Proficiency in Agile tools such as Jira, Azure DevOps Understanding of software development lifecycle (SDLC) and DevOps Practices Strong understanding of Business Systems and Customer Relationship Management software, particularly Microsoft Dynamics CRM , preferred. Strong facilitation, conflict resolution and problem-solving skills Excellent communication and stakeholder management abilities. Ability to drive team collaboration and foster a high-performing Agile culture. Excellent analytical and critical thinking skills. Strong facilitation skills in leading planning meetings, reviews, and retrospectives. Good interpersonal skills and ability to work with diverse and remote teams. Ability to structure and communicate needs, requirements, and solutions in a business context for business stakeholders. Experience: 5+ years of experience as a Scrum Master in Agile environments for a product focused delivery team Proven track record of successfully delivering projects using Scrum methodologies. Experience working with cross-functional and distributed teams. Experience in Health Insurance Technology Solutions. Domain expertise in IT, software development, or relevant industry sectors. Experience in coordinating and managing teams to develop functional designs that satisfy the user requirements. Successful track record of delivering technology projects of very high complexity. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

This job is with Hogarth, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. About The Role The Hub Operations Manager plays an active role in leading and running the Hub operations to support their team in the execution of world-class marketing communications. As the central point-of-contact for all Geo’s utilizing the Hub, the Hub Operations Manager holds overall responsibility for the relationship with the key internal stakeholders, while ensuring Hogarth teams are engaged and motivated to perform. This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role. Job Responsibilities Stakeholder Management Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders. Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the internal stakeholders. Build strong, trusting relationships with stakeholders, manage perceptions and expectations Ensure India GAD (based in Mumbai) and Leadership team (eg. Head of Delivery, SMEs) are informed on all matters relating to Operations. Effectively and impartially navigate teams with conflicting priorities. Operational planning and reviews Process and Operations Ensure operational frameworks and best practices are embedded across the account. Work closely with leadership team to flawlessly deliver work that meets the client’s business needs. Lead year round planning of projects including: Office and systems setup Resource mapping Talent team relationship Onboarding of resource for large scale programmes Collaboration with IT Lead on tech and infrastructure requirements Work with wider team on training plan and development Oversee security and compliance Champion the operational Hub playbook Act as primary point of contact regarding all Hub operations. Involve and collaborate other stakeholders as and when needed. Work with all support teams to ensure every reources is setup, onboarded and trained. Manage resourcing across teams by monitoring utilization and productivity. Ensure full compliance with all financial procedures and policies. Manage resourcing across teams by monitoring utilization and productivity. Demonstrate solid commercial knowledge and financial acumen. Resource Management Collaborate closely with Geo Teams to identify the resource needs. Play an actively role supporting the Talent team in recruiting and staffing Plan and coordinate training/onboarding for incoming and existing teams Ensure resources are utilized and available to support multiple Geo’s, negotiating availability with stakeholders and uplifting as required for busy periods. Ensure teams are engaged and motivated to perform Conduct and manage performance appraisal, in consultation with production leads Team and one-on-one management/mentoring, in consultation with production leads Ongoing engagement with key bench staff Point of escalation for Hogarth internal teams Champion Hogarth culture; a guardian of our values. Requirements Degree or diploma preferred and/or minimum of 10 years operational and client servicing experience, managing accounts/teams for a multinational creative agency Highly organized, meticulous, client-focused and proactive A collaborative and empathetic leader Strong commercial acumen and numeracy skills Demonstrable agency management and problem-solving skills An excellent networker with exceptional people management skills Resilience and ability to work under pressure Strong English speaking and writing skills are essential The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment Our Hogarth Values Hands on No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners. Honesty We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it. Heart & Soul We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows. Happy Family Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor. Hungry Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please contact [email protected] if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Job Title: US HR Representative (Hire to Retire) Location: Coimbatore Work Mode: Work from office Shift: US Shift (Night Shift) Experience: 5+ Years in US HR Operations Key Responsibilities: 1. US HR Operations 2. Contract & Vendor Management 3. Legal & Compliance 4. Stakeholder Management & Escalation Handling 5. Performance & Appraisal Management 6. Industry Knowledge Required Skills & Qualifications: Minimum 5 years of experience in US HR operations. Strong knowledge of I-9, W-4, and E-Verify processes. Experience in vendor negotiations and contract management. Familiarity with US immigration processes (H-1B, GC, PERM). Understanding of legal clauses in HR agreements. Excellent communication & negotiation skills. Experience in hike discussions and performance appraisals. Knowledge of the staffing & contract staffing industry.

Position: Regional Lead Customer Success B2B - Delhi Department : Customer Success Reports To : National Head Location : Delhi Job Type : Full-time Experience : 12+ years in Customer Success - Managing experience of B2B Accounts management Job Purpose We are seeking a seasoned and strategic AVP - Customer Success : Enterprise to lead the Customer Success function for our high-value strategic accounts. This role will focus on developing deep relationships with enterprise customers, ensuring customer satisfaction, maximizing product value, driving adoption, and growing account revenue through renewals and expansion opportunities. You will lead a team of senior Customer Success Managers (CSMs) and collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure that our largest customers derive maximum value from our solutions. Key Responsibilities 1. Strategic Leadership: · Own and grow relationships with large enterprise clients, acting as a trusted advisor to HR, CHROs, and well-being champions.. · Define and track KPIs and success metrics for customer health, satisfaction, retention, and expansion. 2. Customer Relationship Management: · Drive customer retention, satisfaction, and account expansion through exceptional engagement and value delivery. · Act as executive sponsor and escalation point for key accounts. · Establish trusted advisor relationships with C-level stakeholders at enterprise clients. 3. Account Management: · Oversee a portfolio of high-value customers and ensure successful onboarding, adoption, and renewal. · Identify growth opportunities within accounts and partner with Sales for upselling and cross-selling. 4. Team Leadership & Development: · Build, lead, and mentor a high-performing team of senior CSMs. · Foster a culture of ownership, proactivity, and customer-centricity. 5. Cross-Functional Collaboration: · Collaborate with Clinical, Product, Tech, and Marketing teams to ensure seamless delivery of customized programs.. · Provide customer insights and feedback to influence product roadmap and strategy 6. Operational Excellence · Create and optimize account playbooks, success frameworks, and internal processes to improve scalability and consistency. · Ensure compliance with internal and client-specific data privacy and confidentiality norms. Qualifications : Postgraduate / MBA or equivalent advanced degree preferred 12+ years of experience in customer success, enterprise account management, or a related field. At least 5+ years of experience managing teams and working with enterprise-level accounts. Experience in well-being, healthcare, HR tech, SaaS, or professional services is highly desirable. Knowledge, Skills & Abilities (KSAs) Knowledge (What the person should know) · Deep understanding of corporate well-being, employee assistance programs (EAP), and HR strategies. · Familiarity with B2B enterprise account management in a consultative, service-based, or SaaS environment. · Knowledge of customer success methodologies, program lifecycle management, and impact reporting. · Awareness of Indian workplace mental health trends, regulations, and DEI initiatives is a plus. Skills (What the person should be able to do) · Strategic Communication: Exceptional ability to present to and influence senior HR and business leaders. · Data Storytelling: Competency in using analytics and dashboards to communicate program effectiveness. · Account Planning & Program Design: Skilled in co-creating program strategies that align with organizational goals. · People Leadership: Experience building and managing customer-facing teams across regions. · Negotiation & Conflict Management: Ability to navigate tough conversations and align expectations. Abilities (Capacity to perform based on attributes) · Ability to build long-term strategic partnerships and navigate complex enterprise ecosystems. · Empathy-driven leadership with a customer-centric mindset, especially in the context of emotional well-being. · Resilience under pressure; able to lead teams through ambiguity and growth. · Capability to balance commercial and mission-driven objectives effectively. · Strong organizational and project management ability, with attention to detail. Key Performance Indicators (KPIs) · Client Retention Rate (Value and Count) · Billing and Collection · Program Utilization & Engagement Metrics · Customer Satisfaction · Upsell and expansion revenue Work Environment Hybrid Work Model Travel as needed for client meetings or industry events

Job Title: Support Manager – Linux, Virtualization, AI/ML Location: Banglaore Experience: 10+ years in IT, including leadership & team management Core Responsibilities Lead, mentor, and manage a high-performing technical support team handling L1 and L2 tickets. Act as the escalation point for complex technical issues and guide the team in troubleshooting: Virtualization (Xen, KVM, Kubernetes, Docker) GPUaaS features (GPU passthrough, virtual GPUs) AI/ML workflows (Python-based tooling, model execution environments) Service automation (Ansible) Linux networking (SDN, VLANs, routing, DNS, IP addressing) Oversee root cause analysis processes and ensure implementation of corrective actions. Coordinate with support management and engineering for product bugs, escalations, and feature requests. Monitor and respond to alerts from tools such as Zabbix. Ensure high-quality internal and customer-facing documentation, knowledge base articles, and support bot training. Drive process improvements to enhance service delivery and customer satisfaction. Required Skills & Experience 10+ years of experience in IT, including 5+ years in Linux system administration and proven leadership/team management experience . Strong experience managing and developing technical teams in high-pressure, time-sensitive environments. Fluent in English with clear, confident communication. Strong command of Linux administration (Ubuntu/Debian) in production environments. Solid networking knowledge (firewalls, routing, SDN, VLANs). Hands-on experience with virtualization & containerization (Xen, KVM, Docker, Kubernetes). Familiarity with AI/ML tools and Python debugging. Proficiency with automation/configuration tools (Ansible). Knowledge of DNS and database management. Preferred Skills Experience with enterprise GPUs and GPU virtualization. Familiarity with cloud infrastructure environments. Advanced SQL and database optimization skills. Additional Requirements Willingness to participate in on-call rotation (shared schedule). Strong analytical and problem-solving mindset. Self-motivated and capable of working without direct supervision. Job Type: Full-time Pay: ₹1,652,706.29 - ₹2,680,697.92 per year Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Technical support: 10 years (Preferred) Team management: 4 years (Preferred) Linux administration: 5 years (Preferred) Cloud infrastructure: 5 years (Preferred) System administration for Ubuntu/Debian systems: 5 years (Preferred) firewalls, routing, SDN, VLAN:: 5 years (Preferred) Ansible: 3 years (Preferred) Kubernetes, Docker: 3 years (Preferred) AI/ML tooling and ability to debug Python-based application: 3 years (Preferred) enterprise GPUs and knowledge of GPU virtualization concepts: 3 years (Preferred) Work Location: In person

Job Title: Deputy Manager – US Taxation (Financial Services) Location: Mumbai, Bangalore, Hyderabad 26898 Experience: 4 – 8 YearsSalary Range: INR 17,00,000 – 24,00,000Work Hours: 12:30 PM – 9:30 PM ISTWork Mode: 4 days per week in office (Monday & Friday mandatory) Role Summary This position offers the opportunity to join a fast-growing Financial Services Tax practice focused on serving hedge funds, private equity firms, venture capital, and fund-of-funds clients. The Deputy Manager will play a critical role in managing tax compliance, leading teams, and delivering high-quality client service within global tax environments. Key Responsibilities Oversee all aspects of tax engagements from planning to final delivery. Manage and review US tax returns and work papers in accordance with applicable tax laws. Ensure compliance for partnership tax returns including Form 1065, Schedules K-1, K-2, K-3. Supervise and mentor a team of 1–2 members within the tax cluster. Act as a subject matter expert (SME) on technical tax issues and provide guidance to staff and seniors. Address technical queries and serve as the first escalation point for junior team members. Maintain proactive communication with clients and manage expectations effectively. Ensure high standards of quality and timeliness in all deliverables. Support senior managers in client service delivery, team management, and risk mitigation. Participate in performance evaluation and coaching of junior staff. Must-Have Qualifications & Skills Education: Bachelor’s degree in Accounting or equivalent field (Mandatory). Experience: Minimum 4 years of progressive experience in US/Global taxation. Domain Expertise: Experience working with Hedge Funds, Private Equity, Venture Capital, Fund-of-Funds. Hands-on experience with partnership compliance (Form 1065). Prior exposure to the investment or financial services industry. Preferred/Desired Qualifications Professional certifications like CPA, CA, or Enrolled Agent (preferred). Experience collaborating directly with global clients or cross-border teams. Strong foundation in US tax law and financial services compliance. Work Environment & Additional Info Work Model: Hybrid – 4 days working from office (Monday & Friday are mandatory). Work Hours: 12:30 PM – 9:30 PM IST. Flexibility expected during peak seasons. Stable work history preferred – no job hoppers or long unexplained career gaps. Target Background Experience in financial services sector strongly preferred. Interview Process Multiple rounds including technical evaluation and leadership assessment. Skills: tax,financial services,compliance,capital,hedge funds

Position Overview: A Network Support Engineer at the L2 level is responsible for troubleshooting, maintaining, and optimizing network infrastructure. They serve as the escalation point for complex technical issues that cannot be resolved by L1 engineers and collaborate with other IT teams to ensure seamless network operations. Job Description: Over all Network Operation as per the user requirements. 2. Managing Security Devices linked Checkpoint Firewall, PaloAlto Firewall, Bluecoat Proxy, 3. Managing Critical devices like Cisco Core Router, Nexus Core Switches, Distribution Switches, and access switches. 4. Managing Cisco Wireless controller 9800L with C9130AXI-D Access points 5. Managing ISP Circuits, coordinating with Telco Link management. 6. Managing Monitoring tools link Opmanager, Allot, 7. Coordinating with Global team for the user requirements where MPLS to Singapore is managed by global team Security and Compliance: Implement and monitor network security measures, including access controls and intrusion detection systems. Ensure compliance with organizational and regulatory network standards. Conduct periodic audits to identify vulnerabilities and recommend & implement improvements.

Reviews and approves documentation including but not limited to: Reviewing, commenting and/or approving documents associated with the Clinical Evaluation Report in support of EU regulatory submissions or DOC, aggregate reports, PMCF-P, PMCF-R, PMSP, PMSR, PSURs and SSCP. Attend project meetings as primary point of contact for Clinical QA. Provide input and feedback on Clinical Evaluation documentation and clarity on the compliance requirements. Maintains and tracks CQA review and approval deliverables for each project based on project plans. Supports preparation of metrics and trends, interprets and presents compliance data per EUMDR and Alcon standards Ensures senior management awareness of compliance issues impacting regulatory acceptability, by appropriately escalating as per quality risk management. Provides support to relevant functions on proper identification and escalation of quality related issues. Provides support for audit preparation, collaborate in remediation as needed, for both national and local inspections (e.g., TUV Notified Body etc.) Provides support or assist on other tasks as assigned. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Duration: FULL TIME Cloud Engineer: 6-8 Years Location: Hyderabad This position will be responsible for daily administration and operation of the data and voice network, servers, virtual computing platforms (Nutanix), and other hardware supporting applications used by RxBenefits employees and clients. He/She is responsible for implementing and supporting existing network and infrastructure technology solutions within the organization and analyzing, evaluating, and implementing additional solutions productively and effectively. Primary Duties & Responsibilities: Responsible for the day-to-day administration of the onsite Nutanix infrastructure including configuration, upgrades, backups, and patching Responsible for maintaining network infrastructure, including switches (Extreme), firewalls and wireless environments (firewalls and wireless platforms - Fortinet) Responsible for onsite network services in Birmingham (DNS, DHCP, SNMP, etc.) Responsible for the design, configuration, and tuning of application and server monitoring systems (Zabbix) Responsible for responding to systems alerts, investigates, and resolves related system failures, and recovers/restores failed systems and applications Acts as an escalation point for advanced end-user and PC support issues Work closely with Cloud II and III team members to assist with the following environments Assists with the configuration of local Active Directory and Azure related integration Assists in the administration of Office 365 environment Assists with the administration of our cloud infrastructure (AWS and Azure) Assists with support of 3rd party hosted applications Assists with development of operational documentation Assists with creating, maintaining, and executing disaster recovery and high availability plans Required Knowledge, Skills and Abilities: A minimum five (5) years experience in IT. Knowledge of Windows and Linux technologies. Hands on experience with Windows and Linux servers Hands on experience with switches, routers, and firewall maintenance Knowledge of advanced network topology design and administration including LAN, WAN, Security, and related technologies. Knowledge and experience with data backup and recovery processes. Knowledge of virtual computing infrastructures (i.e. – Nutanix) Ability to work independently and manage multiple projects and processes to achieve commitments. Excellent interpersonal and communication (verbal and written) skills to all levels of the organization. Process and technical documentation skills. Skilled in organizing and communicating technology systems and services use to others. Strong analytical and problem-solving skills. General Technology and Application Support skills. Ability to deliver on objectives. Customer Service skills.

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information System(Maps)-RSAT . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose Responsible to actively maximizing cash-flow opportunities through the effective credit control, cash collection and timely query, resolution on a portfolio of assigned customer accounts. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sara banes Oxley legislation. Key Accountabilities Responsible for the collections process to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated Develop & maintain relationship with hotels - Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Responsible for reconciliation for customers, research for unapplied cash, preparation of accurate reports as & when required Accurate & correct statement, reports & data is provided to internal & external customers within time lines assigned Responsible for timely responses to internal & external customers Ensure all customer records are kept up to date, call logs/conversations in People Soft and all maintenance processes are documented and filed as agreed Backup plan during leaves and assisting other members during the leaves – Ensuring all reports, queries are addressed as per timelines Ensuring other portfolios & responsibilities are managed as and when asked or assigned upon Key Skills & Experiences Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience A minimum of 2-3 years work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge Effective team player with a Positive attitude & proactive approach Ability to influence and negotiate resulting in positive customer payment decisions Demonstrated effective/strong verbal and written communication skills Demonstrated proficiency in recognizing & resolving problems or inconsistencies in transactions and systems Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Role Purpose Manage customer calls/emails by providing support for the Companies financial systems and approved information technology releases and products Ensures problem resolution and or escalation for all related calls/emails in an accurate and timely fashion Provide support and maintenance of the Users Security on banking, Clarity, PeopleSoft, Ariba, Smart-pay Performing various key, routine activities and supports during Month ends Follow appropriate accounting policies and procedures in accordance with Service Level Agreements Key Accountabilities Receive incoming inquires from internal and external customers regarding financial transactions, information technology, banking, Clarity, PeopleSoft, Ariba, Smart-pay user access administration Ensures inquiries are responded to within SLA guidelines Give consistent customer service delivery Build customer confidence in the level of service provided Meet the ongoing needs and expectations of our customers Extended support during the Month ends and any Projects which prevail for Business needs or any process improvements Research and resolve system or security related issues & escalate them to other process areas for problem resolving Maintain a consistent, high quality customer-focused orientation Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Respond to individuals in manner and time frame promised or follow-up to explain status Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions Maintain reports/trend analysis for the process Required to maintain and update the training documents Ensure documents are loaded onto Merlin promptly Need to be trained in all regions Need to be SME for any new/existing project or area within CPS Should be able to work with minimal supervision Should have sound Process Knowledge Completes other responsibilities as assigned Key Skills & Experiences Education – B Commerce Graduate or Post Graduate Experience – 24 to 72 months of work experience preferred in the relevant domain Deadline driven Technical Skills and Knowledge – Understanding of ERP like PeopleSoft, preferred Flexibility & ready to work in 24*5 working environment Demonstrated basic understanding of accounting fundamentals and principles Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user Knowledge of Microsoft Office Track record in providing outstanding and unparalleled customer service Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Roles and Responsibilities: Managing and monitoring daily cafeteria activities, including but not limited to food and beverage service. Product ordering and addressing queries related to Hunger Box product. Recognizing client needs and ensuring that they are met with the assistance of city/central staff . Escalation management: Managing escalations at the site level with the assistance of the operations team and ensuring that the escalations are resolved. Client management: Involves daily client meetings, reporting on changes made to guarantee a better user experience and foster client relationships. Manage food vendors skillfully to ensure they uphold the HungerBox policy and deliver the expected service standard Preferred Qualifications: Graduate/Diploma in Hospitality, Food & Beverages, Tourism, Aviation 1-2 Years of Experience in hotels, cafeteria, restaurants, facility management is preferred.

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Join us for a journey of sustainable career growth, job security, and continuous learning! 📈 🔹 Job Title: Escalations Manager – EdTech Operations 🔹 Company: Intellipaat 🔹 Job Location: Bangalore (Work from Office) 🔹 Working Days: 6 Days a Week 🔹 Salary: As per last drawn CTC with standard hike 🔸 Role Summary: We are seeking a proactive and experienced Escalations Manager with prior EdTech experience in B2C escalation handling over the calls to join our team. You will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve overall satisfaction and efficiency. 🔸 Key Responsibilities: Act as the final point of contact for unresolved learner and client complaints/escalations. ● Analyze root causes of issues and implement preventive measures. ● Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution. ● Maintain escalation metrics, generate reports, and present trends to leadership. ● Build and maintain a knowledge base of common issues and best practices. ● Monitor SLAs and ensure adherence to resolution timelines. ● Handle high-pressure situations with empathy, clarity, and professionalism. ● Improve internal SOPs to minimize future escalations. 🔸 Desired Candidate Profile: -2–4 years of experience in call escalations in the EdTech industry. ● Strong communication and conflict-resolution skills. ● Ability to multitask and manage time effectively under pressure. ● Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems. ● Analytical mindset with a strong customer-first approach. ● Experience working in a 6-day operational setup is a plus. 🔸 Educational Qualification: Bachelor’s Degree required; MBA or PGDM is a plus. 🔸 Compensation: Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience. 🔸 How to Apply: 👉 If you want to apply, please click on the link below:

Job Reference # 324460BR Job Type Full Time Your role In IB Operations we are the experts in how the firm operates. Our vision is to always enhance the client experience now and for the future. To succeed our people must: Deliver excellence Support digital transformation Put clients first. Build a high level of trust and partnership with clients. We’re looking for a collateral specialist to Manage client queries and provide exceptional client service Handling collateral reporting as per functional requirements Exceptions and breaks management, investigation, escalation and resolution. Generate efficiency ideas within the process and work towards implementation. Work across teams and functions to get the best solution or course of action for the organization and our clients. Execute the processes and controls you are responsible for in a timely, accurate and complete manner within SLAs. Understand the risks associated with your business and function. Work on new/urgent regulatory requirements. Your team You’ll be working in the Global Collateral management operations team. Collateral Management are a global function with a presence in UK, US and APAC. We're responsible for the delivery of collateral and margin management for UBS investment bank across all product lines. This helps mitigate credit risk exposure that UBS or our counterparties face and increasingly impacts the regulatory capital that UBS has to hold and the bank’s overall cost of funding. Your expertise Knowledge and exposure of Global markets Operations, products, trade booking lifecycle, collateral management. Exceptional verbal and written communication. Able to think creatively, flexibly and think logically to solve problems Mindset for Digital transformation and improving processes, supporting Global change initiatives Confident working inclusively with a range of stakeholders and build relationships Understanding of risk framework and controls, Regulatory requirements i.e. CFTC, Uncleared margin rules. About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.. We have a presence in all major financial centers in more than 50 countries. Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact? Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Reference # 324433BR Job Type Full Time Your role Do you have a flair for Settlements & Client Servicing ? Do you have a good understanding of Settlements , Corporate Actions & Client Service ? Are you interested in supporting our teams to provide a top quality service to our clients Do you thrive in a dynamic and collaborative environment? We're looking for someone like that to: – Be part of our Securities Settlements teams in Hyderabad / Pune – Be responsible for either Matching of trades , Settlement investigation , CSDR Penalties , Buyin management , Reconciliations , escalations & query management – Working with teams on root cause analysis and suggest and implement process improvements – Take responsibility for appropriate exception escalation and coordinate resolution delivery with relevant parties Your team You’ll be working in the Securities Settlements team working closely with the Corporate Actions processing and Client teams, who are based in Americas, Europe, Asia and in Hyderabad. Your expertise Your expertise : – 0-7 Years of experience at an EE level – Freshers with accounting/finance or related degree. For certain roles we would also pursue other degrees like CS, BTech, Analytics etc – An understanding of front to back trade flow and experience working in a settlements function – Good understanding of financial markets, products and processes or of the subjects you have passed out as part of your academic curriculum – A clear communication style The ability to identify root causes of issues and drive/ implement changes as required – An awareness of when to escalate Having a pragmatic "can do" attitude – An innovative approach to solving day-to-day process problems – Knowledge of Automation tools would be an added advantage You are: Both client, and risk focused with proven ability to paying attention to detail An enthusiastic and dedicated team player who is able to collaborate across functions to deliver results Highly responsible, self-motivated, efficient and able to work under pressure Able to identify root causes of issues and drive/implement changes Enthusiastic, able to make an impact and keen to build relationships internally and externally continually looking to improve your own skill sets Dependable, reliable and accountable for own behavior Additionally, act within professional, legal and ethical boundaries Willing to work in any shift that might be required by the Business supporting our functions Great team player About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries. Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As a Supervisor in Payroll Core Services, you will lead a team of payroll professionals responsible for delivering accurate and timely payroll processing for TriNet’s clients. You will support the Payroll Manager in implementing best practices, optimizing team performance, and driving operational excellence. This role requires strong leadership, process improvement capabilities, and a deep understanding of payroll operations and compliance. Team will be responsible for executing a broad range of HRIS data management and payroll configuration tasks, including updates to employee records, job classifications, pay rates, and benefit programs within the Client Data Change Management (CDCM) function. It also involves managing case workflows in the PPT and Solution Centers, such as handling PARs, customer follow-ups, and PHI form reviews. Additionally, the role supports payroll compliance and tax operations by processing one-time check reports, managing classification updates, and coordinating tax documentation and offboarding procedures. Accuracy, compliance awareness, and the ability to manage high-volume, cross-functional tasks are essential for success in this role. Responsibilities Lead and support the payroll team; facilitate weekly meetings, monitor workloads, and evaluate team performance Act as a subject matter expert and escalation point for payroll issues; identify and implement process improvements Coach and mentor team members to support professional development and overcome business challenges Collaborate with the Payroll Manager on work planning, estimation, and prioritization to optimize team performance Share knowledge and provide guidance to colleagues and team members Develop annual team objectives and KPIs with the Payroll Manager; communicate goals and track progress Establish payroll standards and reusable operational frameworks Support high-volume projects and provide team coverage as needed Qualifications Education Bachelor’s/Master’s degree in Human Resources, Finance, Business Administration, or related field (preferred) Equivalent experience in payroll operations or HR shared services will be considered Experience Minimum 3-5 years of experience in payroll processing or operations 2+ year’s experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Preferred Certifications Certified Payroll Professional (CPP) – by the American Payroll Association (APA) Fundamental Payroll Certification (FPC) – for foundational payroll knowledge Indian Payroll Compliance Certification – from NIPM, SHRM India, or similar institutions Skills & Competencies Strong leadership and team management skills Excellent coaching, mentoring, and problem-solving abilities Strong organizational and follow-up skills Effective written and verbal communication Ability to adapt to a dynamic and changing environment Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to analyze and interpret payroll data and take appropriate action Interest and ability to train and develop team members Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As a Supervisor in Payroll Core Services, you will lead a team of payroll professionals responsible for delivering accurate and timely payroll processing for TriNet’s clients. You will support the Payroll Manager in implementing best practices, optimizing team performance, and driving operational excellence. This role requires strong leadership, process improvement capabilities, and a deep understanding of payroll operations and compliance. Team will be responsible for executing a broad range of HRIS data management and payroll configuration tasks, including updates to employee records, job classifications, pay rates, and benefit programs within the Client Data Change Management (CDCM) function. It also involves managing case workflows in the PPT and Solution Centers, such as handling PARs, customer follow-ups, and PHI form reviews. Additionally, the role supports payroll compliance and tax operations by processing one-time check reports, managing classification updates, and coordinating tax documentation and offboarding procedures. Accuracy, compliance awareness, and the ability to manage high-volume, cross-functional tasks are essential for success in this role. Responsibilities Lead and support the payroll team; facilitate weekly meetings, monitor workloads, and evaluate team performance Act as a subject matter expert and escalation point for payroll issues; identify and implement process improvements Coach and mentor team members to support professional development and overcome business challenges Collaborate with the Payroll Manager on work planning, estimation, and prioritization to optimize team performance Share knowledge and provide guidance to colleagues and team members Develop annual team objectives and KPIs with the Payroll Manager; communicate goals and track progress Establish payroll standards and reusable operational frameworks Support high-volume projects and provide team coverage as needed Qualifications Education Bachelor’s/Master’s degree in Human Resources, Finance, Business Administration, or related field (preferred) Equivalent experience in payroll operations or HR shared services will be considered Experience Minimum 3-5 years of experience in payroll processing or operations 2+ year’s experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Preferred Certifications Certified Payroll Professional (CPP) – by the American Payroll Association (APA) Fundamental Payroll Certification (FPC) – for foundational payroll knowledge Indian Payroll Compliance Certification – from NIPM, SHRM India, or similar institutions Skills & Competencies Strong leadership and team management skills Excellent coaching, mentoring, and problem-solving abilities Strong organizational and follow-up skills Effective written and verbal communication Ability to adapt to a dynamic and changing environment Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to analyze and interpret payroll data and take appropriate action Interest and ability to train and develop team members Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As a Supervisor in Payroll Core Services, you will lead a team of payroll professionals responsible for delivering accurate and timely payroll processing for TriNet’s clients. You will support the Payroll Manager in implementing best practices, optimizing team performance, and driving operational excellence. This role requires strong leadership, process improvement capabilities, and a deep understanding of payroll operations and compliance. Team will be responsible for executing a broad range of HRIS data management and payroll configuration tasks, including updates to employee records, job classifications, pay rates, and benefit programs within the Client Data Change Management (CDCM) function. It also involves managing case workflows in the PPT and Solution Centers, such as handling PARs, customer follow-ups, and PHI form reviews. Additionally, the role supports payroll compliance and tax operations by processing one-time check reports, managing classification updates, and coordinating tax documentation and offboarding procedures. Accuracy, compliance awareness, and the ability to manage high-volume, cross-functional tasks are essential for success in this role. Responsibilities Lead and support the payroll team; facilitate weekly meetings, monitor workloads, and evaluate team performance Act as a subject matter expert and escalation point for payroll issues; identify and implement process improvements Coach and mentor team members to support professional development and overcome business challenges Collaborate with the Payroll Manager on work planning, estimation, and prioritization to optimize team performance Share knowledge and provide guidance to colleagues and team members Develop annual team objectives and KPIs with the Payroll Manager; communicate goals and track progress Establish payroll standards and reusable operational frameworks Support high-volume projects and provide team coverage as needed Qualifications Education Bachelor’s/Master’s degree in Human Resources, Finance, Business Administration, or related field (preferred) Equivalent experience in payroll operations or HR shared services will be considered Experience Minimum 3-5 years of experience in payroll processing or operations 2+ year’s experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Preferred Certifications Certified Payroll Professional (CPP) – by the American Payroll Association (APA) Fundamental Payroll Certification (FPC) – for foundational payroll knowledge Indian Payroll Compliance Certification – from NIPM, SHRM India, or similar institutions Skills & Competencies Strong leadership and team management skills Excellent coaching, mentoring, and problem-solving abilities Strong organizational and follow-up skills Effective written and verbal communication Ability to adapt to a dynamic and changing environment Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to analyze and interpret payroll data and take appropriate action Interest and ability to train and develop team members Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Please find below SDM JD. Qualifications & Skills: 12–15 years in SAP project/program management, with strong SAP HANA expertise. Background from SAP Functional – OTC/FICO/Production or Logistics to understand E2E business processes Experience in AMS, outsourcing, and hosting engagements. ITIL certified; strong leadership, communication, and customer management skills. Proven ability to work in global, virtual teams and drive customer success. Key Responsibilities: Plan and execute transition & operations of customers into the AMS service and Managing Projects/Programs Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing Lead the involved delivery units and make the sure transition is done in budget, time and quality Constant improvement of the SAP AMS transition management methodology and set the global standards Development & Implementation of quality plans for AMS customers and delivery partners Solution design for complex AMS proposals Escalation Management - De-escalate critical customer situations SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer Good understanding of SAP’s strategy, products, services and organizational structure Support pipeline generation, qualification, opportunity management and Deal closure Be a coach to other team members Overall responsible for end-to-end management of projects / Services in the span of control.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Senior Customer Support Services Specialist as an initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. In addition, they will effectively coordinate support from other internal SME teams. The colleague in this role will share knowledge and best practices with less experienced colleagues and support a continual process improvement change cycle. Responsibilities Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. Strives to deliver first contact resolution Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Trains and supports new and existing staff Communicate process updates and changes to the team Builds and maintains effective business relationships with all departments Performs other duties as assigned Complies with all policies and standards Qualifications Education General education, Vocational training and / Or on the job training or equivalent education. Associate’s degree or equivalent education Work Experience Typically, 3+ years of Customer Service experience Typically, 2+ years of HR or related payroll and benefits experience Skills High level of proficiency in Microsoft Office Suite, PeopleSoft and Salesforce Fluency in English, bilingual a plus Knowledge of contact centre technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data A demonstrated commitment to high professional ethical standards and a diverse workplace Excellent verbal and written communication skills. Minimum typing proficiency of 35 words per minute. Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks. Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.