20082 Escalation Jobs - Page 33

Job title: Master Data Operator - Customer Location: Hyderabad Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide. At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at www.opella.com. Main Responsibilities The GBS mission is to contribute to CHC simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management, among others). GBS aims to deliver efficiency by leveraging best in class methodologies and strategically contributing to CHC simplification, while driving mindset and cultural changes. The Purpose Of This Role Is To Perform the maintenance of Material Master Data in CHC. Ensure the master data maintenance process results in the highest level of master data quality. Ensure the Service Level Agreement (SLA) on master data maintenance is met on regular basis. Identify and involve in continuous process improvement in the master data maintenance. Resolve master data quality with SLA. Perform the Restricted Party Screening (RPS) activities to mitigate risk and due diligence. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. The following details activities will be the main activities of the role: Master Data Maintenance Maintain the master data with the highest level of master data quality as defined by the Master Data Governance team. Maintain the master data within the agreed SLA with the relevant stakeholders. Participate in regular review with the Master Data Governance team on the master data quality and involve in continuous process improvement opportunity. Maintain the SOP’s and keep them up to date. Perform annual blocking of inactive master data diligently. Participate in the internal audit on master data related topic. Restricted Party Screening Perform the RPS activities actively and review the positive alerts within the day and resolve them (if needed) within the SLA. Maintain the RPS sanction list and keep it up to date. Maintain the Commodity Codes for the Material Master Data in the RPS solution on a timely manner. Participate in escalation meeting with the RPS Escalation Committee to resolve positive match. About You Experience: At least 2 years of Master Data Operations experience in Customer Master Data is a must. Technical skills: MDG, Material Master Education: Bachelor’s degree in business administration, Computer Science, Data Science, Information Science, Economics, Accounting, Engineering or related field is preferred. Working knowledge of MDG and SAP is a must. Experience in master data maintenance is a must. Experience in restricted party screening is preferred. Experience in collaboration with peers and partners across organizations. Problem-solving and hands on skills (investigate requests / problems and recommend solutions to ensure completion of activities within SLA). Willingness to learn about multiple disciplines. Ability to work with teams globally. Take extra initiative on the floor. Fluency in English is a must. 5 days working Job type: Full time Flexibility to work in shifts Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things All In Together: We keep each other honest and have each other's backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Location Name: Purulia Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Location Name: Malda Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Location Name: Dhanbad Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Location Name: Balasore Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Role Description Role Proficiency: A Voice Lead Able to take customer support calls effectively and efficiently resolve the issue handle escalated calls perform call quality monitoring and reporting and coach team towards meeting SLAs.rnA Data Lead Able to process complex transactions resolve queries from team and clarify complex scenarios while ensuring that quality of output and accuracy of information is maintained in alignment with SLAs. Outcomes With the right coaching and supervision a lead will be able to do the following: Service Level Agreement (SLAs) specified by the Client in terms of quality productivity and schedule should be managed to ensure 100% adherence for self as well as team. Voice: Monitor (live and remote) cases and give effective feedback to close transactions. Data: Perform QC and QA to ensure process and output quality giving feedback to associates to ensure smooth functioning Manage and maintain process updates and clarification trackers for effective reporting and tracking of transactions. Address any problems with the supervisor/QA to ensure maximum productivity and efficiency. Closely monitor day to day operations of self and team to ensure utilization and minimize errors. Review automation ideas from the team to increase and improve operational efficiency; use solutioning mindset to innovate new ideas for the same. Measures Of Outcomes 100% Adherence to quality standards process and SLA’s Number of issues fixed/tasks completed Number of non-compliance issues with respect to SOP Zero/No Client Escalations % of QC and QA scores RCA and Corrective Action Plans Daily/weekly performance reporting Number of high-quality RCA and QA output Mentors A band associates. Production Outputs Expected: Take calls (voice) or process complex transactions (data) Quality Perform quality control of transactions processed by associates SME Role Clarify questions on processes guidelines etc to associates as required Reporting Create reports on specific SLAs/performance measures/KPIs. Track records daily weekly and monthly to ensure efficient and error free reporting to clients. Management Set clear team goals and delegating tasks setting deadlines for internal teams. By means of RCA huddles training needs analysis and corrective action plans; ensure improvement of quality scores. Recognize high performance and reward accomplishments. Motivate team members on a continuous basis to maintain the morale and effectiveness of the team. Take steps to improve performance based on coaching Training Discover training needs and provide coaching to the teams. Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one on one mentorship for new joiners. Provide coaching training and guidance to new team members to engage and build productivity of team. Issue Resolution Listen to team members’ feedback and resolve any issues or conflicts. Work closely with team members to solve customer problems. Understand agent's problems and weaknesses and address Identifies analyses and solves the incidents/transactions. Perform resolution exercises and quality calibration with clients and ensure 100% participation. Adherence Aware of any clients process product and updates and ensure 100% compliance towards the same. Adhere to release management process. Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Escalation Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Monitoring Monitors progress of requests for support and ensures users and other interested parties are kept informed. Manage Knowledge Consume project related documents share point libraries and client universities. Mentor Mentoring and providing guidance to peers and junior associates. Assist new team members in understanding the customer environment Communication Provide status update to the respective stakeholders and within the team Collaboration Collaborate with different towers of delivery for quick resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of errors. Skill Examples Customer Focus: Focus on providing a prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure team follows SOPs and does not make unintentional errors Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Analysis and Decision Making: Makes systematic and rational judgments based on information and relevant assumptions. Makes rule based and discretionary decisions Team coaching on errors: Provide feedback on QA errors perform root cause analysis and create corrective action plans. Excellent communication and leadership skills. Organizational and time management skills. Ability to follow SOP documents and escalate the s within the defined SLA. Willingness and ability to learn new skills domain knowledge etc. Team Leader/Sr. Domain Expert/Training Lead/QA Lead/MIS Lead/Process Excellence Lead Supervisors Domain Experts Six Sigma - Green Belt Knowledge Examples Familiar with Windows Operating Systems MS Office English comprehension – Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Expertise in process knowledge and guidelines Expertise with work allocation and intake functions Expertise in MS Excel Expertise in quality control processes including pare to analysis and root cause analysis Excellent understanding of customer infrastructure ability to co-relate failures Experience level – 5 to 9 years Additional Comments Team leader Post trade As a Team Leader, you will manage complex corporate actions, collaborate with various departments, such as Investment, Compliance, Tax, and Accounting, and work closely with external stakeholders and counterparties. This role requires you to thrive in a fast-paced environment while adhering to tight deadlines and continuously learning new technologies to improve processes. Additionally, you will guide the development and performance of the Analysts on your team, ensuring a high level of operational efficiency. ________________________________________ Task and activities: Scrutinize and identify new event sources from multiple custodians and data vendors. Create and manage composite corporate action records within the system, aligning options across custodians. Review and approve corporate action records created by team members. Ensure corporate action event details are communicated to the investment team within agreed timelines. Manage authorized Fund Manager decisions for elective corporate actions. Reconcile holdings between custodians and internal systems, resolving discrepancies or escalating issues as needed. Prepare, authorize, and release instructions to custodians in a timely and accurate manner. Review and confirm instructions created by team members before sending them to custodians. Ensure successful transmission of instructions and confirmation of receipt for non-default instructions. Accurately book stock and cash entitlements for corporate actions. Monitor and manage compliance s during the lifecycle of corporate actions. Ensure all processes are checked and authorized in compliance with established procedures and controls. Maintain proper documentation for all corporate actions, ensuring timely event closure. Oversee and resolve queries received through corporate action mailboxes, ensuring team members take ownership and respond promptly. Proactively escalate potential issues before they become significant risks. Investigate and resolve stock and cash breaks related to corporate action bookings. Ensure all critical daily tasks are completed, signed off, and accurately reported. Assist the manager in performance appraisals and policy enforcement. Develop team members to meet both team and business objectives. Provide training on specialist product knowledge and contribute to department and company-wide initiatives. Ensure any identified issues are disclosed fully and in a timely manner, with full documentation on the same day. ________________________________________ Asset Classes Managed: Equities Bonds Unit Trusts CFDs Leveraged Loans Private Assets ________________________________________ Required and preferred skills: At least 7+ years of professional experience in corporate actions, including both mandatory and voluntary actions, within a Custodian or Asset Manager setting. This includes managing events such as dividends, stock splits, rights issues, mergers and acquisitions, spin-offs, tender offers, share buybacks, and liquidations. Strong technical proficiency in handling end-to-end corporate actions and understanding the associated risks and market implications. Ideally, a broader experience in Banking or Asset Management, with a comprehensive understanding of the asset lifecycle. Experience processing corporate actions and income, particularly on platforms like Aladdin, is preferred. Proven ability to independently execute processes, take ownership of outcomes, and challenge existing procedures to drive continuous improvement. Strong numerical and analytical skills, including the ability to conduct root cause analysis. Deep awareness of the risks inherent in corporate actions and a proactive approach to mitigating those risks. Excellent time management and prioritization skills, with the ability to manage multiple tasks under tight deadlines. Outstanding communication skills and the ability to build strong working relationships across departments and with external parties. Experience working with asset classes such as Equities, Bonds, Unit Trusts, and CFDs is essential; experience with Private Assets and Leveraged Loans is a plus. Relevant asset management qualifications, such as the Investment Operations Certificate (IOC), CFA Institute Investment Foundations, or similar certifications, are desirable. Strong leadership and team development skills, with the ability to coach and mentor team members. Proactive problem-solving skills, with a strong focus on operational risk management. Open to feedback and committed to personal and team development, constantly seeking opportunities for improvement. Ability to adapt to change and foster an innovative culture within the team. Skills Leadership Development,Trade Lifecycle,Trade Management

Job Description Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance. International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services. Role Purpose To assist the Branch Manager in driving the Bank ROP requirements by maintaining high level of service standards and internal control requirements. Work jointly with the Branch Manager to ensure achievement of the business objectives from sales as well as service point of view. Assist in creating and maintaining the Branch environment where the team maximises performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group. To work closely with various teams – sales, service & teller, in order to achieve a high level of customer satisfaction together with operational efficiency. Principal Accountabilities: Key activities and decision-making areas Impact on the Business / Function Assist the Branch Manager in driving ROP targets for the branch and related activities Act as a Branch Manager in the Branch Manager’s absence Help the BM in Delivering the branch performance measures and plan (as defined by RBWM) Contributes to improving productivity in the branch Contributes to area/ branch profitability Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration. Plan a long terms strategy for customers. Retention by differentiating our service proposition based on customer needs. Monitor daily branch activities and other internal information tools, using them to coach the team and achieve the business goals Customers / Stakeholders Ensure positive customer experience and manage complaints / escalations Lobby Management Coach the team to achieve business goals and effectively meet customer needs. Leadership & Teamwork Act as a guide to the AM – Customer Service and other teams on matters related to operations and service Help Manage & coach the Branch team to drive performance to grow sales, productivity, service quality and staff engagement Manage and drive the individual and collective performance of the Branch Establish mutual respect and trust in dealing with others Supports the line management, sales management and coaching of sales and service team. Support the recruitment of new members into the team, based on bank standard process Manage and drive the collective performance of the sales & service team. Accountable for branch’s appearance and its maintenance Achieve branch targets defined in the operating plan. Manage people where appropriate to meet customers’ needs. Operational Effectiveness & Control Independent control over Branch operations Maintain hygiene and service standards as prescribed by the Group Implement group policies and procedures Ensure satisfactory internal and external reviews Adherence to the highest standards of risk management, control and compliance. Deployment of all mandatory and global standards training. Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Must maintain an oversight on various operational aspects of the LoBP and ensure its adherence in spirit and as per the process laid in pouch and mail, monetary instruments, cash services and payment transparency line of Business Procedures Perform end-of-day reconciliation between the register and the physical pouch & mail items held in joint custody with ‘Designated Service Desk employee’. Ensure adequate due diligence is undertaken by the team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Ensure retention of various documents in line with the RBWM record keeping and retention requirements Major Challenges Service proposition is the key differentiator and the jobholder needs to ensure a positive customer experience on a consistent basis. The jobholder needs to manage the branch independently (when required) and should have experience of managing a team of people. The job holder will need high level of people management skills, since there are large branches with higher number of staff . The challenge is also to ensure that staff is motivated to perform at a high level on a consistent basis both from the sales and Service perspective. Role Context Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis. The jobholder needs to manage the branch independently (when required) and should be sensitive to managing teams and conflicts therein. DBM needs to manage the platform service stream, and ensure increase in customer service quality. The GCB 6 DBM would be part of Non-Flagship Branches Pan India where: The volume of transactions at Tellers, Service, Sales is smaller high compared to Flagship branches. Number of service and sales staff are much lesser compared to the Flagship branches. Branches which may or may not have Elite customers Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators. Role Dimensions Coverage & Management of all aspects of branch. Impact of sales processes and tools on productivity for all the branch staff. Delivery of KPI targets for the branch. Sales capacity planning, staffing, career progression and development plans for the branch staff. Requirements Qualifications - External Post Graduate (Masters) 5 to 10 years Knowledge of operational integrity required by the Group Holistic understanding of the Branch Sales and Operations Strong leadership, managerial, strategic planning organizational, decision-making, problem-solving, communications, Analytical, interpersonal, motivational, negotiation, project management, sales and team-building skills. Professional qualifications as appropriate to market Through Knowledge of Branch operations, various matrices and Processes of the bank Sound understanding of the company’s customer service requirements Team management experience. Skills in sales, financial planning and communication. Knowledge of bank and operating platforms. Industry and sector knowledge. Knowledge of sales and service techniques and models. Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Useful Link Link to Careers Site: Click HERE You’ll achieve more at HSBC. Issued by The Hongkong and Shanghai Banking Corporation Limited, India ====================================================================================================

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), Credit Administration and Post-Trade Client Services. Job Title Client Service Representative Date 2025 Department Client Management Operations ISPL Location: Chennai / Mumbai Business Line / Function CIB – Corporate and Institutional Banking Reports To (Direct) Head of Client Services ISPL Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team’s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products. Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship. Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services. The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds. Responsibilities Direct Responsibilities Manage Client Queries Ensure any request relating to the factsheet is answered in a timely manner, in accordance with the procedure. Help Clients navigate the Bank. Ensure escalation of any incident to Operations Client Relationship Managers (OCRMs) and local management Ensure quality of service is commensurate with clients’ importance for the bank. Tier‐1 client must be given very special attention. Ensure Operational efficiency Ensure Factsheets production and distribution daily. Create new factsheets according to business or clients’ needs by using internal IT tools (Crystal report, VBA). Maintain, enhance and develop relevant related operational policies and processes. Update or create procedures accordingly. Propose and / or sponsor improvements leading to productivity gains or to increased reliability/security. Ensure developments/improvements you are responsible for are properly done, within the timeframe formerly agreed, and communicated to the team. Build and maintain a close and healthy relationship with internal services/data providers. Share and disseminate the best practices among all Client Services teams. To be a reference in terms of automation and productivity gains Maintain internal network With the Sales dedicated to the client to get an accurate and updated understanding of the client need With Back and Middle Offices to ease problem solving through a partnership based relation Share and disseminate the common objective of global client satisfaction Achieve Client Satisfaction Advocate for client while upholding bank policy and industry regulation Develop Firm to Firm relationship across product disciplines and functions Build and maintain a close and healthy relationship with internal Sales and make sure to get a clear understanding of their clients’ needs. Adjust services accordingly, in accordance with the manager. Maintain a high standard of relationship Operational risk management Ensure a yearly review with legal to update disclaimers if necessary Ensure the quality and accuracy of any document sent to the client. Monitor potential risks such as legal, compliance and reputation More generally , always report to management identified potential risk Contributing Responsibilities Maintain and develop relationships with internal stakeholders (FO, Marketers) Contributes to develop of systems (bring ideas re. new functionality to improve the system) Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas Contribute to the development of colleagues through knowledge sharing on all aspects of the role. Be open minded and suggest ways to continually streamline and improve the process Competencies Experience in banking or relevant experience is a plus Knowledge of Global Markets, related products, and derivatives and processes is a plus Ability to work with MS Office (namely, Excel) At least 4-5 years experience in finance or banking related industry Technial Skills Office pack including Advanced Excel Access VBA, Power BI, SQL Strong appetite for IT systems Behavioural Skills Communication skill Organization skill Rigor and precision Results oriented Client oriented Specific Qualifications (if Required) Degree in Finance, Business; post-graduate degree in Business or Finance Fluent in English, written & verbal. History of achievement in previous roles Innovative, creative and pro-active Rigorous to ensure quality Strong interpersonal skills Client Oriented Excellent verbal, presentation and written communication skills Excellent analytical and problem solving skills Skills Referential Behavioural Skills: (Please select up to 4 skills) Organizational skills Communication skills - oral & written Client Focused Critical Thinking Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adopt a process Ability to understand, explain and support change. Choose an item. Choose an item. Education Level Bachelor Degree or Equivalent Experience Level Atleast 4 year

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description About the Role: Alation seeks a highly motivated and detail-oriented Customer Experience (CX) Operations Manager to play a critical role in transforming and optimizing our customer support function. Reporting directly to the Senior Manager of CX Operations, the successful candidate will collaborate with cross-functional teams to enhance CX processes, workflows, and tools. This position involves developing internal onboarding strategies and managing day-to-day CX operational tasks to ensure support programs and operations are robust, efficient, and scalable, ultimately empowering our Technical Support Engineers (TSEs) to deliver exceptional customer experiences. The ideal candidate is a proactive individual with a deep understanding of support processes and policies, a strong proficiency in Salesforce, and a demonstrated ability to manage and execute multiple projects concurrently. What You’ll Do Automation and Efficiency Enhancement: Identify, evaluate, and implement automation and data-driven solutions to streamline agent workflows, reduce manual effort, and improve resolution efficiency. Drive process automation initiatives, leveraging technologies such as AI-driven optimizations and workflow enhancements, to minimize repetitive tasks and maximize team productivity. Utilize and optimize technology to streamline CX-related workflows, including ticket routing, issue categorization, and agent response mechanisms. Analytics and Performance Monitoring: Monitor and analyze key performance metrics (KPIs) such as resolution time, escalated conversations, and feedback utilization rates to identify areas for continuous improvement. Analyze data and trends to proactively address challenges, prevent future incidents, and generate comprehensive reports and insights to inform decision-making. Develop and maintain clear, concise Salesforce and Jira reports and dashboards to track Support cases, escalation tickets, and other relevant operational data. Provide data-driven insights and recommendations to support strategic planning and operational enhancements. Project Management and Process Optimization: Evaluate, implement, and integrate new tools and technologies, including AI-driven support tools (e.g., workflow automation, smart ticketing), to optimize agent performance and the customer experience. Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency, compliance, and best practices across the Support team. Identify opportunities to optimize CX operational processes and policies to improve the TSE and customer experience, recommend solutions, and deliver them. Support change management initiatives related to CX operations, including communication, training, and implementation. Liaise with vendors (when applicable) to resolve issues related to work tools and software applications. Collaboration and Communication: Collaborate effectively with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to ensure customer feedback informs support strategy and broader business initiatives. Foster strong stakeholder relationships to drive operational improvements and ensure alignment across departments. Onboarding and Enablement: Develop, implement, and refine comprehensive CX onboarding programs to enhance technical knowledge, case management skills, and overall team effectiveness. Define performance goals and implement data-driven coaching strategies to improve team performance. Own the strategy and process for the support onboarding and continuous enablement program, ensuring ongoing training and development opportunities. Execute day-to-day onboarding activities and provide support to new team members. Day-to-Day Operations: Track and manage team meeting calendars and shift schedules. Coordinate meeting agendas and topics. Perform other operational tasks as required to support the CX team. What You Need 3+ years of experience in CS/CX operations, project management, or a related field. Solid understanding of support processes, policies, and onboarding best practices. Demonstrated experience managing projects from inception to delivery. Proficiency in Salesforce and other CX analytics tools. Excellent problem-solving and analytical skills, with the ability to analyze data, identify trends, and make recommendations. Strong communication and stakeholder management abilities. Ability to multitask and prioritize in a fast-paced environment. Highly motivated to learn new skills and adapt to evolving technologies. Preferred Qualifications Experience with automation tools and process improvement methodologies. Experience with data queries using simple SQL or other analytical tools. Certification in Project Management (PMP, Agile, Scrum) is a plus. A Big Plus If You Have Experience in AI-driven customer support solutions, such as automated triage and predictive analytics. Familiarity with machine learning models for customer support and AI-enhanced agent assist tools. Background in support operations within a SaaS or tech-driven organization. Experience in software integration in Salesforce. Jira Project Administration experience. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Role Description Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures Of Outcomes 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected Processing Data: Processing transactions assigned as per SOPs Handling Calls Voice Handle customer support calls resolve issues and complete after-call work Production Take calls (voice) or process complex transactions (data) Quality Perform quality control for transactions processed by associates if required Reporting Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage Knowledge Consume project related documents share point libraries and client universities Communication Share status update to the respective stakeholders and within the team Collaboration Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization’ s policies and business conduct. Skill Examples Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples Familiar with Windows Operating Systems MS Word MS Excel. English comprehension – Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level – 2 to 5 years Additional Comments Reconciliations Junior Analyst Shift time zone : APAC/EMEA Overview of Role/Principle Responsibilities: Working within the Reconciliations team in ensuring the integrity of custody and cash position data is maintained within our internal systems through our daily reconciliation processes. Ensure the complete reconciliation, investigation and allocation of all breaks are completed within set SLA’s and deadlines. The role holder will thrive in a fast-paced environment with an emphasis on meeting tight deadlines. A strong interest in learning and harnessing technology will help you with your role in the organisation. Key Responsibilities:  Accountable for allocated portfolios, proactive investigation and timely follow up of queries arising from internal stakeholders, clients, counterparties, custodians and administrators;  Perform custody transaction and position reconciliation against internal records;  Maintain ownership of daily cash and stock breaks by conducting investigation on differences, and monitoring through timely resolution with processing teams and custodians/administrators;  Perform outstanding OTC bilateral collateral and outstanding position reconciliation, outstanding fixed deposit positions, between internal and counterparty records and monitor through breaks resolution in a timely manner;  Validate and update internal records with relevant transactions, such as fees and income;  Work through high volumes, prioritise, and manage workload according to risk or deadlines;  Meet the needs of our business partners and internal clients; and Assist in the training of staff; and  Provide specialist product knowledge; contribute to department and Company initiatives and projects. Skills and Behaviours Required:  Will be required to undertake comprehensive training and development opportunities related to Operations.  Prior experience in reconciliations / investment accounting preferred;  Strong and proven investigations skills preferred (liaising with internal & external parties);  Familiar with equities, fixed income and derivative products desired; and  Proficient in basic software including MS Excel.  Wider experience in Asset Management and understanding of the end-to-end asset lifecycle;  Understanding of operational risks and control frameworks; and  Prior experience of Aladdin and Tri-Optima.  Good at analysing and solving problem with a strong handle on operational risk;  Effective in managing your own time with ability to prioritise tasks appropriately;  Open to feedback, receptive to change, challenges status quo and continually looks out for team and self-improvement opportunities;  Excellent communicator with strong interpersonal skills;  A strong team player able to develop and manage strong working relationships with global internal departments and external counterparties; and  Able to adapt to changes quickly and be an advocator of an innovative culture within the team. Discharge of responsibilities The role holder shall ensure that all their responsibilities are performed to the highest levels of integrity, quality and transparency and in a manner most likely to promote the success of the Company, taking into account the interests of key stakeholders including clients, employees, regulators, suppliers and society as a whole. In discharging their responsibilities the individual shall establish appropriate oversight and control structures for all areas under their control where needed. Skills Back Office Operations,Investment Management,Reconciliation

Description Amazon’s Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. We build software to find products not already sold on Amazon and algorithmically add them to the Amazon catalog. Our work involves building state-of-the-art Information Retrieval (IR) infrastructure, extracting structured-data from unstructured-content, automatic item classification, storage systems to hold the massive catalog and distributed systems of cloud-scale. We apply the state- of- the-art parallel processing and machine learning algorithms to evaluate millions of products every day and identify and prioritize new additions to Amazon’s catalog efficiently. If you are customer obsessed, driven, tenacious and analytical, you will have fun solving our business problems of unprecedented scale. Come join us in our journey to make everything - and yes, we do mean *everything* - that anyone wants to buy, available on Amazon! As a Senior Product Manager, your leading priority will be to design and evolve a scalable product/service offering to allow Amazon to a) add important selection, b) recruit and on-board vendors and sellers, and c) enrich amazon catalog to offer high quality detail pages for our customers. You will also work with teams across countries to drive adoption of Selection Monitoring products. We are looking for candidates with a background in understanding business/customer needs, translating them into feature requirements/process changes, and to drive execution of programs working with stakeholders across multiple marketplaces including Business, Operations, and Technology teams. You will also actively engage the technical teams to define and scope the necessary tools and workflows to be developed to support use cases to add and enrich selection. In addition, you will closely work with retail teams to leverage existing best practices, and drive selection addition. Finally you will target to offer process improvements that reduces friction in product selection creation, accelerate selection addition and enrichment across marketplaces worldwide. The ideal candidate will have excellent program management, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. In addition, the ability to work backwards and think about the programs and products from a customer perspective is crucial. You Must Be Able To Interact with Project Sponsors, Program and Product Managers, and multiple development teams to define and deliver complex cross-functional projects. Run in front of the software development team, helping define user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities. Build and maintain a complete project schedule, make it constantly visible to management and key stakeholders, and drive it through to completion. Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. Engage with [many] other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals. Identify, assess, track and mitigate issues and risks at multiple levels. Create, maintain and disseminate project information to stakeholders. Basic Qualifications 5+ years of product or program management, product marketing, business development or technology experience Experience with feature delivery and tradeoffs of a product Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience as a product manager or owner Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field Preferred Qualifications Experience in influencing senior leadership through data driven insights Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Tamil Nadu Job ID: A2993710

Location Name: Gwalior Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Responsibilities Job Description Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge And Experience Any bachelor’s degree or equivalent Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry Proven effectiveness in a role that requires multi-tasking and strong customer soft skills Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed Experience working in a SaaS environment Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping Familiarity with Splunk or other log analyzer tools Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical; proactive; creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

Location Name: Chittoor Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Description The Central Programs Team, India (CPT India) team leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). Owns weekly/monthly reports and metrics. Identifies gaps in audit programs and processes and escalates to manager. Follows confidentiality rules with the documents reviewed. Drafts documents and revisions on audit reports per manager direction. Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. Earns trust of peers by understanding audit processes and programs. Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies. Basic Qualifications Bachelor’s degree in Science / Engineering or equivalent from an accredited university Minimum 3 years relevant program management experience Analytical skills with experience using Excel (analysis using aggregate functions and pivot table) Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives) Preferred Qualifications Advanced Excel (Macros/VBA) Experience with Stakeholder Management across Geographies Program/Project Management Certification -Six Sigma Certification Knowledge of visualization tools like QuickSight, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3039034

Head Digital Works is a pioneering force in Indian online skill gaming, evolving from a 2006 garage startup to a leader with over 80 million users and brands like A23 Rummy, A23 Poker, and Adda52. Over nearly two decades, it has shaped India’s real money gaming market through innovation, player safety, and exceptional user experiences. Focused on sustainable growth and trust-driven relationships, HDW continues to invest in technology and talent to build immersive gaming ecosystems—and drive the future of digital entertainment in India. Role Overview: We’re looking for a seasoned and visionary leader to spearhead our cloud infrastructure function with deep expertise in DevOps, DevSecOps, and AWS technologies. This pivotal role blends strategic foresight, technical excellence, and a collaborative spirit to build secure, scalable, and innovative infrastructure that powers our enterprise. What You’ll Lead & Shape: Leadership & Strategy Define and deliver the strategic roadmap for cloud infrastructure, DevOps, and DevSecOps in alignment with business priorities. Lead a high-impact team of cloud engineers, SREs, and DevOps professionals. Champion infrastructure modernization, cloud-native transformation, and cost-efficient practices. Cloud Infrastructure (AWS) Architect multi-account AWS environments with automation, scalability, and resilience. Implement and audit AWS Well-Architected Framework principles. Oversee cloud operations, including monitoring, alerting, and incident response using CloudWatch, CloudTrail, and third-party tools. DevOps / DevSecOps Drive the full lifecycle of DevOps: infrastructure provisioning (IaC), CI/CD automation, and secure deployments. Leverage IaC tools like Terraform, AWS CDK, and CloudFormation. Integrate security practices such as vulnerability scanning, secrets management, and compliance automation (SOC2, ISO 27001, etc.). Governance, Security & Compliance Establish and enforce governance for IAM, security policies, and cloud configurations. Collaborate with InfoSec teams to uphold enterprise-grade security standards. Set up infrastructure health checks, anomaly detection, and regulatory compliance. Cross-Functional Collaboration Partner with engineering, cybersecurity, and product teams to craft efficient CI/CD pipelines. Influence engineering culture toward cloud-first and DevSecOps excellence. Act as a technical escalation point for complex infrastructure challenges. What You Bring & Your Expertise: 14+ years in cloud infrastructure and DevOps/DevSecOps domains; 4–6 years leading distributed technical teams. Expert-level proficiency in AWS (VPC, EC2, Lambda, IAM, S3, RDS, etc.). Proven hands-on experience with Terraform, GitOps practices, CI/CD using Jenkins or GitLab, and container orchestration (EKS/Kubernetes). Strong grasp of DevSecOps principles, secure software pipelines, and cloud cost governance. Preferred Qualifications AWS Professional Certifications (Solutions Architect, DevOps Engineer, or Security Specialty). Experience with compliance: SOC 2, PCI DSS, HIPAA, and ISO 27001. Exposure to hybrid/multi-cloud environments (Azure/GCP). Familiarity with SRE frameworks (SLI/SLO/SLA tracking). Domain experience in gaming or BFSI is a strong plus. Why Head Digital Works? At Head Digital Works, innovation meets ownership. Our engineering culture thrives on autonomy, trust, and transparency. You’ll engage with cutting-edge technologies and contribute to business-critical systems in a collaborative, diverse, and rapidly evolving environment. Expect openness, ideas-driven teams, and leadership that values your voice. What we offer— 1. Industry-Leading Compensation 2. Comprehensive Mediclaim Coverage 3. Accelerated Career Growth 4. Excellence-Driven Recognition Programs 5. Inclusive & Collaborative Work Culture

About this role: Wells Fargo is seeking a Software Engineering Manager to lead and manage Public Affairs Technology team within Enterprise Functions Technology. In this role, you will: Manage, coach, and develop a team of individual contributor engineer roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture; for example, cloud readiness, application modernization and data strategy Function as the technical representative for the product during cross-team collaborative efforts and planning Identify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards Act as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement culture Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed Interpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise risk Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices Interact directly with third party vendors and technology service providers Manage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the team Hire, mentor and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Desired Qualifications: 4+ years of hands-on experience on full stack development and comprehensive understanding of C#, .NET, React, SQL 2+ years of Leadership experience in managing teams. Hands on working experience in cloud technology platforms like Azure, Pivotal Cloud Foundry or OpenShift Should have strong hands-on experience on Microservices and associated design patterns Good Understanding of the AI and ML Frameworks and solutions. Should be able to explore any new framework, especially on the AI / ML front and be able to provide solutions. Should have strong hands-on knowledge of using Docker and Kubernetes. Good understanding of UI and Integration frameworks. Job Expectations: Must be able to drive team to turn around complex solutions in Public Affairs Technology area in short duration with quality. Should be able to navigate the enterprise and rally the teams to achieve deliverables Should be able to co-ordinate with peers and stakeholders to identify forward looking solutions. Posting End Date: 17 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking a Software Engineer In this role, you will: Participate in low to moderately complex initiatives and projects associated with the technology domain, including installation, upgrades, and deployment efforts Identify opportunities for service quality and availability improvements within the technology domain environment Design, code, test, debug, and document for low to moderately complex projects and programs associated with technology domain, including upgrades and deployments Review and analyze technical assignments or challenges that are related to low to medium risk deliverables and that require research, evaluation, and selection of alternative technology domains Present recommendations for resolving issues or may escalate issues as needed to meet established service level agreements Exercise some independent judgment while also developing understanding of given technology domain in reference to security and compliance requirements Provide information to technology colleagues, internal partners, and stakeholders Required Qualifications: 2+ years of software engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Overall 4+ years of application development experience (full stack) 3+ years of experience in Java and Angular 2+ years of experience in developing RESTful APIs 1+ years of experience developing solutions to integrate with Apache Kafka or similar technology 1+ years of experience with client-side programming languages such as JavaScript 2+ years of experience in SQL Server or similar relational database(s) 1+ years of experience in test automation using tools such as Selenium or Microsoft Playwright 1+ years of Agile experience Ability to participate in design, development, and implementation of large-scale complex software applications Excellent verbal, written, and interpersonal communication skills Ability to work effectively, as well as independently, in a team environment Prior experience in GRC is a plus Prior experience or familiarity in data science is a plus Prior experience in prompt engineering is a plus Job Expectations: Full stack development using Java and Angular Contribute to automated testing using Playwright or Selenium Posting End Date: 17 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role : Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, from our HCC location (Hyderabad, India) We are the first point of contact, as well as owners of Major IT Incident Incidents. This means Analysts within GTOC teams are also responsible for initiating the Major IT Incident process and procedures, to support our Platform Infrastructure. TOC Teams: 1st Line Network/Platforms, 2nd Line (Network/Platforms/Cloud/Domain Mgmt), Digital Platform Support Operations, Distribution Operations. Reporting to an Operations Manager, carrying out the responsibilities of an Infrastructure Analyst but also providing additional technical support to the rest of the team based on their expertise. The role holders will be a point of escalation for the Infrastructure Analysts and will also be accountable for the training and development of the teams. This is a fast pace, ever evolving role which is required to provide key support for the Operations Manager, running and participating in major Incidents, chairing and managing some of WBD’s key event bridges but also be the main ‘Go To’ for engineers and Operations managers. They must be able to cope well under pressure and provide mentoring to the rest of the team. PERATIONS Act as the initial point of escalation for the team for all technical issues/queries. Ensure all logged incidents and client/production team queries are dealt with accordingly and within agreed SLAs daily. Work alongside Managers and Shift Leads to drive continual team process and skills improvement from feedback and analysis. Act as a super-user for new application/process onboardings, prepare detailed and clear documentation and then offload knowledge/process to the rest of the team. Assist the Operations Manager in defining, documenting, and maintaining the team’s daily tasks/housekeeping. Carry out/oversee training for new starters/hires. Help the Shift Leads to maintain team skills grids, ensuring staff are current and sufficiently prepared to support stakeholder requirements. Drive creation of post-incident analysis and documentation of Correction of Error report. Crisis and Incident Management Aid and occasionally, handle major incidents across all WBD’s platforms in line with the department’s major incident management process. Capability of monitoring and supporting all WBD technical infrastructure. Responsible for monitoring and providing 1st line (Tier 1) support of WBD’s network, infrastructure, Digital, and Distribution Services across 50 offices and production centers globally. This function supports the business 24 x 7 x 365. Incumbent will be expected to work shifts including weekends and night shifts. Qualifications & Experiences: 5+ years Knowledge and experience working with network management tools such as configuration management, network health check tools, log collectors is a plus. Experience using SolarWinds, Dataminer, and other monitoring systems. Experience working with: Cisco Routers & Switches, Juniper, Palo Alto firewalls, AWS, Aruba, F5, cloud, and infrastructure monitoring & troubleshooting. Experience with ITIL principles. Bachelor’s degree in information technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience. Ability to lead staff during an incident and through to resolution. Strong analytical and problem-solving skills. Excellent English written and verbal communication skills. Ability to implement new processes and procedures, ensuring staff is properly trained. Ability to negotiate staffing requirements and schedules to ensure 24x7x365 business requirements are met. Not Required but preferred experience: Must be working in WBD for at least 6 months, although +1 year is recommended. Graduate/Post-Graduate in IT, IS, CS or Engineering. Crisis/Escalation and Command Centre Management experience. Global stakeholder and incident triage experience. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager - Accounts Receivables - Billing and Invoicing Process In this role, in this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Billing and invoicing process while meeting the agreed service levels. In this role you are required to coordinate with different stakeholders within and outside Finance function to ensure timely and accurate billing, resolve any queries and invoice modifications. Responsibilities Validate orders entered with contract and research billing errors or missing Sales orders (SO’s) Prepare Billing Data and reconcile with the system data to find and report errors. Manage end to end Billing validations as per the requests from the sales team. Coordinate internally within finance department or with sales for billing corrections as needed Resolve the identified errors as approved and send the invoices for Billing. Validate the invoices in AX vs Purchase order/ Sales order Creation of summary billing on the customer/sales request based on guidelines provided Approving Summary billing and PO flips after detailed review Perform various billing transactions as per process requirements and ensure there is no miss in Service levels for the respective month Ensure Billing Dispatch on time meeting daily TAT and accuracy. Ensure Third-Party Portal Invoice uploads within the agreed TAT and Accuracy Manage internal and external queries related to billing via calls and emails Additional Responsibilities Act as first point of contact for any escalation that an accountant comes across and is not able to resolve on their own Identify anomalies, gaps in the process and explore potential opportunities for improvement Collaborate with Quality and Digital function in implementation of identified process improvement opportunities Act as a Subject Matter Expert/mentor/buddy and provide guidance to team members on Billing and invoicing including running training programs for new hires in conjunction with the assigned trainer Audit samples of invoices created and posted in the system by Accountants Review /update Root Cause Analysis (RCA) provided by the accountant and work with SHI-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated. Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in commerce or equivalent Relevant Prior work experience You are required to work in US time zone ERP experience of Microsoft AX, Oracle, Salesforce, SAP Subscription billing experience would be an added advantage Proficiency in using MS office applications such as Word, Excel, PowerPoint. Ability to learn fast, absorb knowledge and apply newly learned information Ability to work effectively within all levels of an organization, both internally and externally Ability to work both individually and in a team environment Ability to think creatively and find solutions to issues Must have experience in Standard operating procedures (SOP) documentation and in creating process flow Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy Ability to self-manage, take the initiative and escalate to the supervisors as needed Preferred Qualifications/ Skills Working with US based clients is mandatory. Familiarity with computer products and programs are desirable for this position Experience in IT distribution/hardware/software industry will be an advantage ERP experience of Microsoft AX preferred Experience with ServiceNow, Salesforce Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 11, 2025, 10:13:01 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

DESCRIPTION An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers. Key job responsibilities Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Liaises with other departments as required to resolve Seller’s issues and questions. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions. A day in the life As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. BASIC QUALIFICATIONS Business proficient fluency in both written and verbal Spanish & English language. Education: Graduation or equivalent. Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times. Ability to compose a grammatically correct, concise and accurate written and verbal response. 12 months in a customer service environment, preferably within a contact center. Strong soft skills with the ability to effectively communicate for win-win solutions. Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace. Ability to maintain high levels of confidentiality and data security standards. Flexibility to work during bank holidays and peak period. History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with. PREFERRED QUALIFICATIONS Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills. Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses. Teammate capable of learning and sharing knowledge in global environment. Demonstrate flexibility to work overtime hours as per business requirement. Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

JOB DESCRIPTION Posting Description: Welcome to JP Morgan Chase. Are you a compliance specialist, passionate about risk mitigation and safeguarding the financial institutions and customers from the financial crime ? You have found the right team. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. The GFCC Alert Triage position is part of the firm’s India AML Alert Triage team within AML Investigations. The Triage team dispositions alerts consistent with the Global AML Standards, provides an initial assessment of potential Money Laundering, Terrorist Financing as well as other nefarious activity and recommends alerts for escalation and further review or closure as false positives Responsibilities: Collect and document data, including: alerting activity, account information, transactional data, KYC information, politically exposed person (PEP) status, adverse media as well as counterparty and any other required information to assist in the investigation Review and analyze underlying data gathered opposite Anti-Money Laundering (AML), Terrorist Financing (TF), Human Trafficking and other red flags to assess whether the alert should be recommended for escalation or to be closed with no further action Fully document all alerts, including supporting data, analysis as well as escalation or close recommendation rationale within the case management system in a timely manner and consistent with the firm’s quality standards Build relationships with AML Investigations units and effectively communicate and transfer information for case investigations Collaborate with India and US colleagues to share processing and AML knowledge to enhance AML Investigation process flows Process work items in the order of priority and aligned with SLA priorities. Escalate issues in a timely manner and demonstrate courage and integrity by doing the right thing all the time. In conjunction with manager and consistent with overall department objectives, establish and execute on annual development goals. You would participate in special projects, quality improvement initiatives and other similar exercises Required qualifications, capabilities, and skills: Qualified graduate with 2 to 6 years’ of relevant experience in Global Financial Crime Compliance Familiarity with the firm's internal systems and processes or similar processes at other institutions, and proficiency in MS Office (Outlook/Word/Excel/PowerPoint) You are a self-starter, capable of working under minimum supervision, able to multi-task and meet deadlines in high-pressure environment You are a result-oriented team player with strong problem solving ability. You have exceptional research and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.) and develop well-reasoned recommendations and strong documentation skills to clearly articulate alert disposition You are adaptable to change and demonstrate strong interpersonal and verbal/written communication skills. You adhere to and standards, controls and policy. Preferred qualifications, capabilities, and skills: The following additional items will be considered but are not required for this role CAMS Certification ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm’s needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.

Job Title: Revenue Manager Location: Remote Team: Finance & Accounting Reports To: Controller About the client (Saltbox): Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium-sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area! What You'll Do As our Revenue Manager, you'll lead the systems, processes, and people behind our revenue operations. You'll manage the Billing team, optimize workflows, and ensure accurate, actionable revenue data. This is a critical, cross-functional role at the intersection of Finance, Operations, and Customer Success. Key Responsibilities: Lead and develop the Billing team, setting clear expectations and fostering a customer-first mindset Oversee billing communications, ensuring clarity, compassion, and urgency Monitor and improve performance metrics like response time, resolution time, and CSAT Own the monthly revenue close — including reconciliations, reporting, and variance analysis Build dashboards and reports on revenue trends, churn, MRR/ARR, and pricing insights Automate and improve manual billing workflows, including invoice generation and refund approvals Act as point of escalation for sensitive billing issues; de-escalate with accuracy and empathy Track open tickets and customer conversations to identify patterns and drive product/process fixes Partner with CX, Finance, and Ops to align revenue processes with customer needs Support audits and finance data requests, ensuring readiness and clean documentation Resolve revenue data discrepancies across systems and teams Refine billing and revenue policies based on feedback, edge cases, and business complexity What We're Looking For We're seeking someone who thrives in fast-paced, evolving environments. You're a strategic thinker and hands-on operator who loves solving problems and building smooth, scalable processes. Must-Haves: 5+ years in revenue ops, billing, accounting, or finance (startup or SaaS/logistics a plus) Proven leadership experience; managing offshore teams a plus Deep understanding of revenue flows (e.g., subscriptions, usage, tiered pricing) Hands-on with billing/finance tools — NetSuite and Nexudus a plus Strong spreadsheet & reporting skills (Excel, Google Sheets) Process design and automation experience for billing/invoicing workflows Clear communicator across functions and in customer interactions Comfortable navigating ambiguity and prioritizing in a fast-moving setting High attention to detail and consistent reporting accuracy Customer-centric mindset with a focus on resolving issues and designing smart policies

About this role: Wells Fargo is seeking a Financial Accounting Associate In this role, you will: Provide support for financial accounting related matters for lines of business and control functions Review basic activities associated with maintaining ledger accounts, financial statements and regulatory reports Gather financial data for financial and regulatory reports Review data from the general ledger, unit reports and various financial systems to ensure accuracy Receive direction from managers and exercise independent judgment while developing understanding of financial control functions in accordance with the company's internal control policies Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Analytics, Financial Reporting, Accounting Reporting or Risk Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: CA/CMA/CS/CPA/MBA/M.Com Job Expectations: Knowledge and understanding of conversions, system analysis, data mapping, conversion reconcilement, validation and implementations Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions Understand the recorded loans and how they are reported for SEC and Regulatory reporting Knowledge of US GAAP/IFRS and Commercial Lending A solid understanding of the accounting, reporting, and internal control issues facing large, diversified US financial services institutions Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Experience executing a COSO-based Sarbanes-Oxley internal control assessment Track record of successfully partnering with others to drive change Ability to troubleshoot, identify and understand downstream impacts Demonstrated ability to take initiative, drive innovation, credibly challenge and proactively influence risk and control environments Ability to quickly evaluate emerging risks, understand impacts and implement appropriate adjustments to plan Posting End Date: 19 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking a Senior Commercial Banking Portfolio Coordinator In this role, you will: Review complex credit information of loans for companies and industries Provide support to the Commercial Banking Portfolio Management team and more experienced individuals in the credit approval process Perform complex credit investigations on companies and industries Utilize knowledge and interpretation of procedures to direct less experienced individuals Interact with immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits Required Qualifications: 4+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 14 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.