Job Title: Key Account Manager (KAM) Location: Gurgaon Department: Operations / Client Servicing Company: Innovision Limited Role Summary As a Key Account Manager (KAM) at Innovision, you will play a pivotal role in nurturing long-term client relationships, ensuring consistent service delivery, and driving operational excellence across our service domains—including Security, Facility Management, and Manpower Outsourcing. You will act as the primary point of contact for key clients, ensuring satisfaction, timely contract renewals, and high service quality across all touchpoints. Key Responsibilities 1. Client Relationship Management Build and maintain strong relationships with key clients to ensure 90%+ satisfaction levels. Address and resolve client issues within 48 hours of escalation. Conduct regular client meetings, feedback sessions, and relationship audits. 2. Contract Renewal & Client Retention Ensure timely renewal of client contracts, maintaining a renewal rate of 95%+. Drive a minimum quarterly client retention rate of 90%. Identify upselling or cross-selling opportunities across service lines. 3. Service Delivery Coordination & Quality Assurance Ensure 95%+ SLA adherence at all assigned client sites (e.g., punctuality, uniform compliance, behavior standards). Collaborate with operations and support teams to monitor guard/associate performance. Conduct regular audits and track client feedback to maintain 8+/10 satisfaction scores. 4. MIS & Operational Reporting Prepare and submit weekly/monthly performance and compliance reports to both internal stakeholders and clients. Ensure 100% timely reporting, including deployment summaries, attrition updates, and incident reports. Coordinate with internal departments (Ops, Payroll, Recruitment, Compliance) ensuring 95%+ coordination effectiveness. 5. Manpower Performance Monitoring Monitor and ensure 95%+ manpower availability and attendance across all designated client sites. Track attrition, absenteeism, and deployment gaps, and proactively implement resolution plans. Submit monthly branch-level performance reports and track client service scores. Qualifications & Skills Bachelor’s degree in Business Administration, Operations, or a related field. Minimum 5 years of experience in a Key Account Management role, preferably in manpower outsourcing, security services, or facility management. Strong understanding of SLAs, service quality metrics, and compliance processes. Advanced proficiency in MS Excel, data analysis, and report generation. Excellent communication, negotiation, and stakeholder management skills. Ability to multitask, prioritize responsibilities, and meet deadlines in a dynamic service environment. What We Offer Opportunity to work with industry leaders in Integrated Workforce Solutions. Exposure to multi-industry clients across PAN India operations. Performance-driven culture with growth and learning opportunities. Show more Show less

Responsibilities Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group’s brand and values in CFCC, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Our Ideal Candidate 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Skills And Experience AML Knowledge Communication Skills Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help? Build for the long term About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less

Job Summary Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM Key Responsibilities People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps. Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group’s brand and values in CFCC [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills And Experience AML Knowledge Communication Skills. Qualifications 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers Show more Show less

Key Responsibilities Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps. Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group’s brand and values in CFCC [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills And Experience AML Knowledge Communication Skills. Qualifications 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers Show more Show less

Responsibilities Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group’s brand and values in CFCC, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Our Ideal Candidate 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Skills And Experience AML Knowledge Communication Skills Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help? Build for the long term About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less

Title: Technical Support Manager – Microsoft Dynamics 365 Job Location: Hyderabad, Telangana Worksite: Onsite [100%] About Role/Project: We are seeking an experienced Technical Support Manager – Microsoft Dynamics 365 to lead and optimize our D365 support team. This role involves managing technical support operations, ensuring high-quality service delivery, and driving continuous process improvement. The ideal candidate will have deep expertise in D365, cloud platforms (Azure/AWS), ticketing systems, and customer relationship management. Responsibilities: Strong understanding of Customization & Solutions within Dynamics 365. Ability to assign cases/incidents logically to the appropriate team members. Active involvement in customer calls – managing escalations and shadowing support calls. Root cause analysis to improve project health and minimize recurring issues. Leading Quarterly Business Reviews (QBRs)/ Leading Monthly Business Reviews (MBRs) – preparing reports and presenting them to clients or Stakeholders. Effective client communication, discussing challenges, achievements, and areas for improvement. Ownership of end-to-end deliverables for project execution and support. Required Qualifications: 10+ years of experience in technical support, IT operations, or enterprise application support. Hands-on experience with Microsoft Dynamics 365 (F&O, Customer Engagement, Business Central, Power Platform, or CRM modules). Expertise in troubleshooting, system integration, and customization within D365 environments. Strong understanding of Azure, Power Automate, APIs, and cloud-based solutions. Experience in ticketing system management, escalation handling, and SLA adherence. Customer-focused approach with strong stakeholder engagement skills. Proven leadership experience, mentoring, and coaching technical teams. Excellent communication & problem-solving abilities. Bachelor’s degree in computer science, IT, or a related field is preferred. Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,700,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

_Urgent Requirement for the fastest growing Real Estate Interior Design firm in Mumbai_ Job Location: Mumbai (Will be designated at Thane office but have to manage both Thane and Andheri site) Job title: Sales Business Head - Prive Salary Budget: Max Upto 30 LPA (basis last drawn only) Shift: Dayshift – 6 days working with rostered week off on Monday (Sunday will be working) *Company Objectives:* •Align business objectives with the company’s long-term vision to drive revenue and market share. ➢ Acquire 20% market share in the Focused Developments coming up for possession in next 120 Days. ➢ Spearhead company's vision of becoming the No.1 Brand in the industry of Interior Designs *ABOUT THE ROLE* The Head Prive is responsible for driving overall business profitability by leading various functions, including strategy, hunting, farming, customer engagement, and marketing. This role requires strong leadership to align sales, design, project management, and other stakeholders to deliver an exceptional customer experience. The Business Head will ensure that customers receive high-quality service, turning them into brand ambassadors and strengthening market presence. *Key Responsibilities* 1. Strategy & Business Growth • Identify and qualify key developments that align with the company’s market expansion strategy. • Develop and implement growth strategies for hunting new clients and farming existing relationships. •Align business objectives with the company’s long-term vision to drive revenue and market share. 2. Customer Engagement & Experience • Lead initiatives for customer acquisition through structured engagement programs. • Oversee the end-to-end customer journey, ensuring an outstanding experience from first contact to project completion. • Define standard operating procedures (SOPs) for customer ownership at different stages, emphasizing accountability and empathy. • Establish an escalation matrix where customer delight takes precedence over departmental KPIs. 3. Team Leadership & Performance Management • Build, lead, and mentor a high-performing team across sales, design, and project management. • Foster a culture of accountability, ownership, and continuous improvement. • Set clear goals and track performance to drive operational excellence. 4. Marketing & Brand Positioning • Work closely with marketing teams to enhance brand visibility. • Implement strategic marketing initiatives to engage potential clients within targeted developments. • Drive customer advocacy programs to leverage word-of-mouth marketing and referrals. *The Ideal Candidate* • Experience: 12-15 years of experience in scaling up businesses or building new business units from scratch. • Education: Bachelor’s degree in business, marketing, or a related field; MBA is a plus but not mandatory. • Candidate preferred from Real Estate Industry *Skills:* • Strong entrepreneurial mindset with a focus on business profitability and expansion. •Proven expertise in strategic planning, customer engagement, and team leadership. • Ability to drive a customer-centric approach while managing financial outcomes. *Why Join Us:* * Career development, Opportunities, Positive work culture. _*Immediate Joiners Preferred*_ Please contact 9819206976 via call or whatsapp or email resume at hazel.wilson@hnhplacement.com Show more Show less

Job Title Program Management Lead (India) Key Responsibilities Project/Program Delivery: Guide project/program teams to ensure timely, on-budget delivery of Amadeus products. Manage project scope, milestones, and processes, ensuring alignment with deadlines and technical/commercial milestones. Planning: Initiate and plan goals for projects aligned with organizational and strategic objectives. Project Delivery and Risk Management: Oversee project delivery, ensuring quality and consistency across Airport AirOps projects. Manage risk, change, and issue resolution throughout the project lifecycle. Change Management: Manage contractual changes, escalations, and issues that impact cost, delivery timelines, or scope. Stakeholder Management: Maintain customer relationships, conduct regular steering committee meetings, and nurture positive relations with senior stakeholders. Team Alignment: Unify project/program managers across the Indian subcontinent towards common goals. Ensure successful delivery of projects across various regions, including clusters outside the subcontinent if needed. Cross-Functional Coordination: Collaborate with internal teams like Global Customer Services, Account Management, Product Management, Training, and Implementation teams. Progress Reporting: Ensure timely and accurate reporting of all projects, including weekly updates and regular progress reviews. P&L Responsibility: Manage project budgets and financial planning, ensuring effective P&L management for all projects in the region. Knowledge Transfer: Lead the knowledge transfer process during the transition phase and ensure lessons learned are captured across projects in the region. Project Handover: Facilitate smooth transitions from pre-sales teams to project implementation teams. Leadership Responsibilities Portfolio Management: Oversee and manage the project and program portfolio for the Indian subcontinent, ensuring the successful project execution of Amadeus solutions. Team Leadership: Lead the P&P team as the primary point of contact for project/program execution, ensuring alignment with customer expectations and contractual commitments. Support Pre-Sales: Provide pre-sales support to the solution design and bid management team, assisting with IT solution and technology promotion to airports, airlines, and ground handling agents. Performance Review: Regularly review project performance metrics and conduct monthly, mid-year, and annual performance assessments. Customer Alignment & Revenue Customer Relationship Management: Build and maintain strong relationships with IT and Operations teams within customer organizations, including airlines and ground handling agents. Project Execution: Ensure that all projects deliver the agreed-upon functionalities and meet customer expectations. Revenue Management: Monitor and ensure timely invoicing for project milestones, bespoke developments, and change requests. Track revenue recognition and gross margins, ensuring project financial health. Internal Communication & Coordination Cross-Team Collaboration: Ensure high levels of interaction with internal teams such as the Extended Account Team, Product Management, and Global Support. Progress Updates: Share regular progress updates with key stakeholders and ensure that project delivery aligns with customer expectations. Governance: Manage project governance and ensure all project managers are aligned on their tasks and responsibilities. Escalation Management: Act as the primary point of escalation for technical and operational issues including those from Customer. About The Ideal Candidate Education: Relevant IT degree and excellent communication skills, with strong interpersonal abilities. Experience: At least 15 years of IT experience, with 5+ years in program management and 5+ years in a customer-facing leadership role. Certifications: PgPM (PMI) certification or similar program management certification. Domain Knowledge: Expertise in Airport Passenger Processing, Airport Operations, and aviation industry standards. Customer Management: Proven ability to manage customer relationships and develop business cases. Skills: Strong analytical, reporting, planning, and project execution skills. Excellent relationship-building and team management capabilities. Cultural Exposure: Experience working in a multi-country or multi-cultural environment is an advantage. Travel: Willing to travel 60% to 70% of the time Location: Bangalore or Mumbai What We Can Offer You A lead position based in India A multinational working environment within a dynamic and unique culture. The opportunity to work with one of the world’s top 10 IT companies. Location: Bangalore or Mumbai What We Can Offer You 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. Show more Show less

HCLTech is Hiring for Project Manager role. Interview Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Shift-US Interview time- 10.30 AM - 4.00 PM Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Role : Project Manager Location : Bangalore, Noida Shift : US Shift Job role summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent Show more Show less

Get to know our Team We’re a high-performing team of passionate, fun-loving, and hardworking individuals with varied backgrounds who come together to support a common mission: to enable Digibank (GXS and GXBank) to deliver faster, better, and more efficiently with each and every rollout. Get to know the Role As a Lead Specialist, Technical Program Manager, you will own and drive a variety of complex, cross-functional programs, leading all aspects of assigned program delivery and strategy. Get a taste of how GXS and GXBank really works, behind the scenes, and help shape its future. Drive complex, cross-functional strategic programs from inception and strategic definition through to post-launch optimization, ensuring alignment with, and contribution to, the Bank's overarching objectives. You will develop a deep understanding of the technical landscape and architecture to proactively identify dependencies, assess upstream/downstream impacts, and contribute to discussions that ensure alignment with technical strategy for new and existing products/features. Collaborate with Product, Engineering, and Business leadership to define, prioritize, and maintain dynamic program roadmaps, ensuring resource allocation and dependencies are strategically managed and optimized across multiple teams. Champion, define, and refine program management methodologies and collaboration frameworks across the banks. Continuously identify, lead, and implement major process improvements in a data-driven manner to enhance delivery predictability, quality, and efficiency, empowering teams towards self-sufficiency and establishing best practices. Provide expert Agile/Lean coaching and mentorship to engineering teams and other TPMs, fostering a culture of continuous improvement, innovation, and ownership. Guide the organization in adopting and optimizing efficient delivery practices. Embrace GXS culture and principles and promote an environment that embodies the Principles and Values, acting as a role model for others. What You'll Do: Strategic Program Leadership: Drive high-impact, complex technical programs through the full lifecycle – from navigating ambiguous problem definitions and setting strategic direction, through requirements gathering, strategic planning, execution, to launch, and post-launch analysis and iteration. Roadmapping & Alignment: Partner with senior leadership in Product and Engineering to translate company objectives into actionable program strategies and technical roadmaps. Proactively own and resolve complex dependencies, forecast resource needs, and drive cross-functional and cross-organizational alignment. Risk Management & Mitigation: Proactively identify, assess, track, and mitigate significant program risks and issues, often with broad impact. Ensure timely and effective escalation and communication to executive stakeholders, driving towards strategic resolution. Stakeholder Management & Communication: Serve as the central point of communication and leadership for your programs. Effectively communicate program strategy, status, risks, and changes to diverse audiences, from engineering teams to executive leadership, influencing decision-making at all levels. Process Excellence & Enablement: Champion, evolve, and establish lean-agile best practices and program management frameworks within GRXST and contribute to GXS standards. Coach and mentor teams and other TPMs on advanced and efficient delivery processes, fostering self-sufficiency and driving continuous improvement across the organization. Organizational Impact: Identify and lead strategic initiatives to improve organizational effectiveness, including areas like release management, incident response, knowledge sharing, technical debt management, and the establishment of new operational mechanisms. Data-Driven Insights & Strategy: Define and track key program metrics (KPIs) and OKRs to provide visibility into progress, identify systemic bottlenecks, and inform data-driven decisions for strategic planning and continuous improvement. The Must-Haves: 5-8+ years (ideally 6-10+) of hands-on Technical Program Management experience, leading large, complex, cross-functional software development programs in a dynamic, fast-paced environment. Proven track record in strategic program delivery with a strong technical background (e.g., software engineering, systems architecture, technical leadership). Exceptional organizational, strategic thinking, problem-solving, and interpersonal skills. Deep understanding and expert practical application of various Agile (Scrum, Kanban, etc.) and Lean methodologies, with a proven ability to coach entire teams and organizations, and to design and tailor processes for complex environments. A proactive, 'can-do' attitude and a willingness to drive significant impact beyond a defined job description are essential. Exceptional verbal and written communication skills, with the ability to articulate complex technical and strategic issues to both technical and non-technical audiences, and to confidently and persuasively communicate with all levels of the organization, including executive leadership. Proven ability to ship complex, high-impact products and programs. Demonstrated ability to thrive in highly ambiguous and dynamic environments, leading and navigating multiple complex programs simultaneously with a high degree of autonomy, strategic foresight, and sound judgment. Significant experience in the end-to-end product delivery lifecycle, from strategic conception and definition to launch, iteration, and scaling, is essential. Strong and demonstrable technical acumen, with the ability to deeply understand complex system architectures, and engage credibly with senior engineers is highly desirable. Show more Show less

About Aakriti Group With over 18 years of trusted presence , Aakriti Housing is a name synonymous with quality, commitment, and innovation in Hyderabad’s real estate market. Having delivered more than 2 million sq. ft. and with another 2 million under development , we are actively building the future of premium residential , commercial , and mixed-use communities . InDesign Studio , our dedicated interior design arm, is an expression of personalized, modern design that adds soul to every space. Together, these two verticals now seek a unified leader — a seasoned expert who can shape architecture, interiors, execution, and business growth into a cohesive, high-performing ecosystem. Position Objective We are looking for a visionary and detail-driven leader to head both Architectural and Interior Design operations . This role will lead all architectural planning and execution at Aakriti Housing, while also managing the creative and commercial functioning of InDesign Studio. You must be able to combine technical mastery, executional rigor, design quality, team empowerment , and business thinking to lead projects end-to-end — from layout planning to handover — while preparing for a larger CXO-level role across the design + build + interiors ecosystem. Key Responsibilities 🟩 Architecture & Execution – Aakriti Housing Master Planning & Layouts Lead the architectural planning of residential layouts, gated communities, high-rise buildings, and commercial complexes. Design & Detailing Guide the preparation, review, and approval of GFC drawings for civil, structural, and MEP components. Ensure design practicality, compliance, and buildability. Execution Monitoring Actively monitor project execution phases — structure, plumbing, electrical, fire, HVAC, and finishing — ensuring timelines, cost control, and quality benchmarks. Consultant Coordination Manage and guide external consultants (structural, MEP, façade, landscaping, etc.) to deliver integrated and timely solutions. Site Inspections & Quality Control Conduct site visits to audit quality, identify gaps, and close execution issues before escalation. 🟦 Interior Design – InDesign Studio Design Management Lead premium interior projects across apartments, villas, and commercial spaces. Ensure layout planning, design aesthetics, and technical detailing align with brand standards. Client Engagement Support lead conversion and handle premium clients (>₹1 Cr projects) while mentoring the team for mid-tier projects (₹15L–₹1Cr). Project Delivery Oversee design finalization, BOQs, material approvals, vendor coordination, and site execution to ensure timely, quality delivery. Profit Planning Build systems to track per-project profitability. Identify design efficiencies and reduce rework/overhead costs. 🟨 Leadership, People, and Structure Team Structuring Build a self-sustaining architecture + interior + engineering team with clear roles and no single-point dependencies. KRA/KPI Implementation Define role-wise KPIs for designers, architects, engineers, and MBAs. Monitor performance and support professional development. Senior Designer Alignment Align senior designers to company process and expectations. Offer mentorship while enforcing accountability. Work Culture Maintain discipline through clarity of work hours, expectations, escalation mechanisms, and timely decision-making. 🟧 Business & Strategy Business Planning Prepare a strategic growth plan for the InDesign vertical with revenue targets, hiring roadmap, margin optimization, and process improvements. Budget Management Contribute to budget planning for marketing, execution, hiring, and new business opportunities. Group-Level Contribution Work directly with the Chairman on larger initiatives across the Aakriti Group. Be a thought partner for future expansion across regions, verticals, and innovations. 📍 Location & Travel Expectation The role is based in Hyderabad and will require occasional travel to project sites and vendor locations within Hyderabad and surrounding regions. Candidate Profile Qualifications: B.Arch / M.Arch from a reputed institution Optional: Certifications in Project Management / Interior Design / Construction Management Experience: 15+ years in architecture, project management, and interior design 5+ years in leadership roles , managing large teams, budgets, and projects Skills: Strong in technical detailing , design sensibility , and execution workflows Proficient in AutoCAD, Revit, MS Project, SketchUp, and BOQ management Business mindset with ability to think in P&L , process , and people Clear communicator, team builder, and disciplined executor Why Join Us A rare opportunity to lead both architecture and interiors across two successful businesses Trusted and visionary leadership with high empowerment Scope to grow into a CXO role for design + build + interiors Flat structure, high accountability, and deep respect for talent and effort Contact: hr@aakritihousing.com or WhatsApp to 9133400083 Show more Show less

About This Role Wells Fargo is seeking a Associate Operations Processor In This Role, You Will Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course Fresh Graduates and/or 0 to 2 years' experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Job Expectations: Bachelor's degree holder, preferable business course Fresh Graduates and/or 0 to 2 years experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Posting End Date: 20 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-464317 Show more Show less

Role: Senior Network Engineer - Tier 4 Work mode: Hybrid Job Summary: We are seeking a highly skilled and experienced Senior Network Engineer (Tier 4) with deep expertise in Juniper routing and switching , Fortinet firewall configuration and management , and enterprise network architecture . This role is critical in designing, implementing, and supporting complex network infrastructures for large-scale enterprise environments. Key Responsibilities: Lead the design, deployment, and optimization of enterprise network solutions using Juniper and Fortinet technologies. Serve as the highest-level escalation point for complex network issues (Tier 4 support). Architect and implement secure, scalable, and resilient network infrastructures. Configure and manage Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer). Design and maintain Juniper-based routing and switching environments (MX, EX, QFX series). Collaborate with cross-functional teams to align network strategies with business goals. Conduct network assessments, performance tuning, and capacity planning. Develop and maintain detailed network documentation, diagrams, and SOPs. Mentor junior engineers and provide technical leadership across projects. Stay current with emerging technologies and recommend improvements. Required Qualifications: Certifications: JNCIA-Junos (Juniper Networks Certified Associate) NSE 4 (Fortinet Network Security Expert Level 4) Technical Expertise: Advanced knowledge of Juniper routing and switching (OSPF, BGP, MPLS, VXLAN, EVPN). Expert-level experience with Fortinet firewall configuration, policies, VPNs, and UTM features. Strong understanding of enterprise network design principles and best practices. Proficiency in network monitoring, troubleshooting, and performance analysis tools. Familiarity with automation and scripting (Python, Ansible) is a plus. Experience: 8+ years of hands-on experience in network engineering roles. Proven track record in designing and supporting large-scale enterprise networks. Experience in high-availability and disaster recovery network planning. Preferred Skills: Additional Juniper certifications (e.g., JNCIS, JNCIP, JNCIE). Experience with SD-WAN, cloud networking (AWS, Azure), and NAC solutions. Knowledge of ITIL processes and change management. Show more Show less

About This Role Wells Fargo is seeking a Senior Operations Processor In This Role, You Will Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 18 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-458397 Show more Show less

About This Role Wells Fargo is seeking a Securities Research Assocaite. The role involves working closely with the US Investment Banking team on M&A, corporate finance or capital market transactions, which include activities like preparing pitch books, sector research, opportunity analysis, peer analysis, credit analysis, IPOs and other industry-related materials. In This Role, You Will Assist on work streams that form key components of M&A buyside or Sellside deal execution and/or, corporate finance or capital market transactions in the Diversified Industrials Sector Develop in-depth understanding of selected few or all sub-sectors within Diversified Industrials including Capital Goods, Automotive, Chemicals, Metals & Mining, Transportation & Logistics, Aerospace & Defense, Forest, Paper & Pulp and Homebuilding & Building Products Assist in preparing pitchbook components including industry overviews, company profiles, management biographies, brokers' outlook, share price performance, deal case studies, evolution of industry/peers valuation multiples, possible buyer/seller opportunities, amongst others Assist in equity and debt capital raising (IPOs, follow-on offering, bond issuances etc.) and leveraged underwriting transactions Work on comparable company analysis, precedent transaction analysis, buyer or target identification, company/M&A screening and sector updates and analyses Work on financial analysis, industry benchmarking and valuation models Develop an understanding of a sector's key performance and valuation indicators and identify key industry and M&A trends and outlook impacting the sector Develop excellent working knowledge of market databases e.g., FactSet, Refinitive, Bloomberg, Dealogic, MergerMarket, etc. Interact with multiple stakeholders to achieve the desired goal Required Qualifications: 2+ years of Securities Research experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: MBA or Masters in Finance from a premier education institute 2-4 years of relevant experience Strong inclination towards building a career in Corporate Banking, Investment Banking, Corporate Finance or Capital Markets Good understanding of financial concepts and valuation techniques, fundamentals of accounting, credit metrics, capital structure, financial statement and ratio analysis, amongst others Ability to proficiently use Microsoft Office Applications - Power Point and Excel Impeccable communication and interpersonal relationship skills with the ability to interact with senior professionals and key stakeholders Strong time management skills and attention to detail ensuring high quality of deliverables Strong logical, analytical skills and a systematic problem-solving approach Results driven, accountable and ability to work on multiple projects in a fast-paced environment Posting End Date: 18 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-463860 Show more Show less

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. We are a Great Place to Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What We Offer Paid vacation/holidays/sick time On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What You Will Do The primary responsibility for this role is to lead Building Management System global projects detailed engineering as per country specific standards from India Engineering center. Independent execution of project throughout the lifecycle , handle first level escalation. Follow processes, maintain required quality standards and on time deliveries to ensure customer satisfaction. How You Will Do It Review MEP drawings and identify HVAC equipment, dampers and sensors. Review control specifications and sequence of operations. Generation of initial review sheets and RFI’s Creation of Bill of material, selection of sensors, control valves, dampers, air flow stations, controllers etc. Control devices and controller wiring, terminations, interlock wiring Preparation of I/O Summery. Preparation of BMS network architecture. Software programming of supervisory and DDC level controllers, prepare test plan, perform simulation and delivering commissioning package to field from India Engineering center. Ensure quality assurance and defect free hardware and software package delivery. Adherence with all processes and guidelines to execute project within timeline. What We Look For BE/ME (Instrumentation / Electrical/ Electronics / Electronics & Communication. Knowledge of HVAC systems like Chilled Water System, Cooling Towers, Primary & Secondary pumping systems, Hot Water System, Different types of AHUs, FCUs, VAV systems etc. Strong knowledge of BMS architecture with different types of Operator workstations, Supervisory Controllers, DDC controllers, Sensors & Actuators etc. Knowledge of different types of network protocols like BACNet, LON, Modbus, OPC, and other protocols. Must be proficient in wiring of starters, field devices, safety interlocks & panels. Experience in engineering, installing, and commissioning of HVAC & BMS systems for infrastructure projects like pharmaceuticals, airports, commercial buildings, hospitals. Must be a quick learner & should have a keen eye for problem solving. Proficient in written and verbal communication. Ability to demonstrate good leadership skills. Preferred 2 to 10 years of relevant experience in Building Automation Industry, BMS Design Engineering or Industrial Automation. Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

I Role Summary (a) Title: Manager- Banknet (b) Business/Function: Network & Communications (c) Band / Designation: Manager (d) Location: Mumbai (e) Reports to: AVP (f) Team: Network - Operations (g) Summary: 1) The candidate will be supporting the Production Network of INFINET and also steering the Projects. 2) Review Network Performance periodically and plan for corrections. 3) Escalation point for all P1 level of issues II Additional Information (a) Responsibilities: 1) Responsible for the architecture, design, implementation and support of large enterprise WAN & LAN networks. 2) Over-view of day-to-day NOC operations and ensure seamless operations. 3) Provide continual improvement in Network by having adequate checks and balances. 4) Adoption of industry best practices and develop process and procedures and guide team to adhere. 5) Need to monitor & drive teams performance. 6) Impart trainings to team on new Solutions and Technologies. 7) Strategic ideas implementation for the betterment of the services 8) Manage Projects and ensure delivery at its best within the committed timelines. 9) Work with OEMs, Network Providers and System Integrators for identifying best of breed solutions. 10) Responsible for vendor evaluations, selection and proof of concept analysis. 11) Responsible for budgeting and forecasting for all network and seucurity infrastructure services. 12) Provide assistance to team in preparation of RFP / RFQ and maintain documentation. 13) Responsible for managing large teams. III Requirements (a) Education: B.E/ B.Tech, M.Tech/MCA (Computer/IT)/B.Sc (Computers) (b) Experience: 1) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Strong experience in Software Defined Network (SDN) - Mandatory 4) Strong experience in SD-WAN. - Mandatory 5) Minimum 5 years' Experience in people Management. - Mandatory 6) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 7) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 8) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 9) Experience in vendor evaluation, negotiation and Management - Mandatory 10) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 11) Must have handled a team size of minimum 10 members. - Mandatory (c) Certifications: 1) CCNP - Mandatory 2) CCIE - Desirable 3) ITIL Foundation / ITIL Managing Professional (MP) / PMP - Desirable (d) Knowledge: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desirable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desirable 8) Knowledge on Project Management - Desirable (e) Skills and Competencies: 1) Strong understanding of Enterprise Network, system and application-level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 4) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory 5) Superior leadership skills - Mandatory 6) Good Presentation skills - Mandatory Show more Show less

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: Domain Support Specialist Job Stage: Job Stage 3 Primary Recruiter: Shivani Sah Hiring Manager: Priyankal Khurana Show more Show less

Job Title: HRBP Location: Pune Department: HR Job Summary: We are seeking an energetic and proactive HR Business Partner – Operations to support our business units by driving core HR processes and operational effectiveness. This role will serve as a bridge between business leaders and HR, ensuring strong alignment between people practices and business goals. The ideal candidate will have a strong operational HR background, a problem-solving mindset, and hands-on experience in handling on-ground workforce matters. Key Responsibilities Strategic HR Business Partnering Serve as a strategic advisor to business leaders on workforce planning, team structures, and organizational effectiveness. Align HR strategy with business goals and drive transformation initiatives at the location level. Identify and resolve complex employee relations issues with appropriate escalation and legal compliance. People Leadership & Team Management Lead and develop a team of HR executives or generalists (if applicable). Coach and influence people managers on leadership, employee management, and team dynamics. Employee Lifecycle & Operations Manage hire-to-retire lifecycle: onboarding, performance management, talent development, and exits. Monitor and enhance employee retention, grievance handling, and exit interviews to improve employee experience. Policy, Governance & Compliance Recommend and implement HR policies aligned with business and legal standards. Ensure adherence to labor laws, POSH, audits, and other statutory compliances. Talent & Engagement Collaborate with COEs (TA, L&D, C&B) to implement talent acquisition, learning, and compensation strategies. Lead employee engagement initiatives and pulse surveys; analyze data and implement action plans. Data, Reporting & HR Systems Use data analytics for attrition, performance, and engagement to guide decisions. Work with HR systems for workflows, reports, and dashboards. Change Management & Culture Support change management and org restructuring initiatives. Drive cultural alignment and DE&I practices across the location. Requirements: 7–9 years of HRBP experience in a matrix or multi-location setup MBA/PGDM in HR or equivalent degree from a reputed institute Experience leading HR for a business unit or location Strong exposure to business partnering, compliance, and team management Show more Show less

We're Hiring: Senior Operations Manager | Fabrico - India's Fastest Growing Laundry Franchise Location: PAN India (Lucknow) Experience: 6–10 Years Industry: Retail Operations | Franchise Management | Consumer Services Employment Type: Full-Time | Leadership Role Package: 15-25 lacs At Fabrico, we're not just redefining laundry—we're building an ecosystem of operational excellence, innovation, and standardization in one of India's most underserved but rapidly growing service sectors. As we scale across the nation with aggressive multi-city expansion plans, we are seeking a Senior Operations Manager who can take complete ownership of ground-level execution—from orchestrating new store launches to driving consistent operational performance across the entire network. This role is ideal for a high-agility operator who thrives in high-growth environments and is ready to lead large cross-functional teams, manage dynamic vendor ecosystems, and implement robust SOPs across all formats of our business. Key Responsibilities End-to-End Store Launch Execution Lead the pre-opening lifecycle of each Fabrico store: site readiness, machine procurement, vendor mobilization, resource allocation, compliance, and branding. Collaborate closely with Sales, Projects, and Franchise teams to ensure timely handover and store activation within defined SLAs. Team Leadership & Field Force Management Build, mentor, and lead a pan-regional operations team comprising field managers, store heads, and ground staff. Institute a strong culture of ownership, agility, and discipline across the operational layer. Conduct periodic reviews, audits, and skill development sessions to ensure on-ground excellence. SOP Implementation & Quality Control Institutionalize standard operating procedures for core service functions: processing, inventory, customer care, delivery, etc. Drive service consistency and customer satisfaction across every store by implementing process checks, review protocols, and escalation frameworks. Supply Chain & Vendor Governance Take charge of procurement and vendor alignment for machines, packaging, consumables, and logistics. Establish reliable vendor SLAs to minimize downtime and ensure service continuity. Strategic & Operational Reporting Monitor real-time store KPIs and generate actionable MIS reports for leadership visibility. Use data insights to influence operational tweaks and drive profitability and efficiency. Interdepartmental Coordination Be the operational nucleus connecting Sales, HR, Marketing, Finance, and Product teams. Ensure franchisee onboarding and ground implementation is aligned with Fabrico's larger brand and experience goals. Desired Profile Experience: 6-10 years of relevant experience in operations management, preferably in franchise-led models, retail, or high-footfall service industries. Educational Qualification: Graduate in Business/Operations/Engineering (MBA preferred but not mandatory for exceptional candidates). Skillset: ✅ Proven team leadership capabilities ✅ Strong project management acumen ✅ Multi-location operational oversight ✅ Excellent stakeholder and franchisee management ✅ Data-driven and highly process-oriented ✅ Willingness to travel frequently and extensively Why Join Fabrico? High-Ownership Role in a brand poised for hypergrowth Direct Impact: Your execution will define our brand's presence across cities Leadership Visibility: Work alongside core leadership to shape operations strategy Aggressive Growth Path: Incentives, performance bonuses & multi-city exposure Opportunity to Build a Scalable, Nation-Wide Operational Framework If you are strategic yet execution-driven, passionate about building teams, and ready to be part of a category-defining success stort. We want to hear from you. Show more Show less

Assistant Manager - Finance Roles and Responsibilities : Well versed with SAP and core experience from Manufacturing industry preferably automobile industry. Doing monthly GL reconciliations and uploading in online portal. Month end provisioning verification and uploading in SAP. Leading AR, managing past due and ensure timely collection from all customers. Handles audits from internal and external sources. Supervise invoicing team to ensure all tax compliances. Reconciliation of GST credit ledgers with GSTR2A. Preparation and review of quarterly billing adjustments with customers and ensuring timely issuance of debit and credit notes. Ensure timely customer recovery and building relation with customer finance for payment follow up and issue resolution Coordinate with support functions and holding internal meetings for plant issue closure. Preparation of month end reporting in predefined formats. Price walk verification for Copper forex settlement and Engineering change. Ensure compliance of all company policy and procedure with suitable escalation for any noncompliance. Frequent review of internal control in plant. Education and Qualification : Chartered Accountant SAP experience added advantage Expert Excel knowledge Good communication skills Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. Show more Show less

Greetings from Lead Rat, Lead Rat (SaaS) is a Parental Product of Dhinva Solutions Pvt Ltd company that we are working on a CRM tool, it is a revolution in the real estate business, where real estate meets intelligence and helps you grow your business. Lead Rat helps you manage your leads and property listings along with the option of creating tasks and tracking them. It also provides features such as Lead Generation, Integration with various sources such as Magic Bricks, 99Acres, and Housing.com, and the option of matching leads and properties. Job Title: Customer Success Executive Experience: 1-3 years Job Type: Full-time Location: Pune Key Responsibilities Customer Onboarding and Engagement: Assist the Customer Success Manager in onboarding new clients, ensuring seamless adoption and integration of the product. Conduct comprehensive product training sessions to help customers maximize the value of the platform. Serve as the customers’ first point of contact, acting as their advocate and champion. Customer Support And Issue Resolution Respond promptly to customer queries, provide resolutions, and offer expert guidance. Coordinate with the backend team to report and resolve product-level bugs. Use remote support software like Anydesk or TeamViewer for troubleshooting. Handle escalations effectively through client meetings, adhering to established escalation metrics. System And Process Management Manage and maintain CRM tools to ensure accurate customer records. Create and track tickets in Azure DevOps for bug fixes and feature requests. Raise integration requests with real estate portals and social media platforms. Customer Satisfaction And Retention Monitor customer health through metrics and assessments, ensuring high-quality engagement at every stage. Collect CSAT (Customer Satisfaction) scores and feedback consistently to improve service delivery. Maintain First Response Time (FRT) standards in WhatsApp Business groups and other communication channels. Revenue Growth And Community Building Identify opportunities for growth and relay insights to the sales team. Collect referrals from existing clients to boost revenue and expand the customer base. Actively contribute to building a strong, engaged customer community. Team Collaboration And Training Train new sales team members on the product, processes, and best practices. Collaborate closely with internal teams to ensure alignment and successful customer outcomes. Requirements Strong knowledge of remote support tools like Anydesk and TeamViewer. Familiarity with ticketing tools and processes, including Azure DevOps. Excellent interpersonal and communication skills for client interaction and escalation handling. Experience in coordinating with backend teams and managing integrations with third-party platforms. Proven ability to manage customer relationships, collect feedback, and drive customer satisfaction. Skills: real estate,escalation,crm management,customer support,product training,ticketing tools,customer satisfaction,customer,remote support tools,customer onboarding,collaboration,crm,communication skills,integration,issue resolution Show more Show less

We are seeking a dynamic and experienced National Manager – RPO (Non-IT) to lead and manage our Recruitment Process Outsourcing operations. This role is pivotal in driving strategic hiring initiatives, ensuring service excellence, and delivering high-quality talent acquisition solutions for non-IT sectors such as manufacturing, BFSI, healthcare, retail, logistics, and more. Key Responsibilities: Strategic Leadership: Lead and manage end-to-end RPO operations for non-IT clients across multiple locations, ensuring alignment with client goals and SLAs. Client Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and escalation point for all recruitment-related matters. Operational Excellence: Drive process improvements, standardization, and compliance across recruitment operations. Ensure timely delivery of hiring targets and quality metrics. Team Management: Lead, mentor, and develop a high-performing team of recruitment professionals, including delivery leads, recruiters, and coordinators. Analytics & Reporting: Monitor recruitment metrics, generate insights, and present regular reports to clients and internal leadership. Business Development Support: Collaborate with sales and solutions teams to support RFPs, client presentations, and onboarding of new RPO engagements. Qualifications & Experience: Bachelor’s degree in human resources, Business Administration, or related field (MBA preferred). 15+ years of experience in recruitment, with at least 5 years in RPO leadership roles focused on non-IT domains. Proven track record of managing large-scale recruitment operations across geographies. Strong understanding of recruitment technologies, ATS platforms, and sourcing strategies. Excellent communication, stakeholder management, and problem-solving skills Show more Show less

Job Overview As a member of the iCIMS General Counsel’s Office, you will have a direct impact by advising and supporting all areas of our corporate compliance practice within the organization. Our team needs a relationship builder with top-notch communication skills and a strong background in corporate compliance and ethics, anti-bribery and anti-corruption, gifts and entertainment, sanctions, and anti-money laundering. In this role, you’ll work with other members of the Privacy & Regulatory Compliance and Legal teams to support the compliance program, execute on the compliance strategy and collaborate with local and international business partners to facilitate compliance and ethics. This role works closely with our key stakeholders across the business and helps to drive process improvements and further efficiency within the department. This is a fantastic opportunity for someone to join a fast-growing, evolving technology company and help drive exciting new initiatives. If you’re a strong team player who enjoys partnering with different areas of the business to address compliance needs, this could be a perfect fit! This position will be based out of our Hyderabad, India office. About Us About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities Your contribution will be: Support the development, maintenance, and effective execution of the iCIMS corporate compliance program, including anti-bribery, anti-corruption, gifts and entertainment, sanctions, and anti-money laundering. Serve as first point of contact for all compliance program escalations and related legal queries. Provide support and act as a key stakeholder of regulatory and compliance initiatives. Participate in associated audits as a primary lead, as necessary. Assist with intake, tracking, and escalation of procurement reviews. Identify, document, and track compliance related non-conformities and risks, and collaborate with colleagues and business partners to develop and monitor corrective action and mitigation plans. Assist in developing, implementing and facilitating the continuous improvement of appropriate policies, procedures, and trainings, to support iCIMS’ corporate compliance program, and ensure compliance with applicable laws and regulations. Monitor and maintain internal inventory of regulatory compliance laws and regulations. Draft and maintain internal and external regulatory compliance documentation. Participate in other strategic projects and initiatives. Consistently ensure that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures and values. Qualifications Qualifications A minimum of 5 years of collective experience in compliance program management/administration. Previous experience working for a software or technology company is preferred. Ability to interact professionally and effectively build solid working relationships with all levels of management, multiple geographies, internal subject matter experts, legal staff, vendors, and clients. Exceptional verbal and written communication skills. A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions. Advanced MS Office Suite Skills. Ability to work effectively in a team atmosphere. Preferred Education/Certifications/Licenses Required Bachelor's Degree or equivalent experience. Show more Show less