20082 Escalation Jobs - Page 31

Job Description Ensure regular execution of the BAU deliverables maintenance and delivery to clients Communicate to OCP/CS in case of BAU delivery encounters: delay (limited scope), rework, as well as align on prioritization Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required Work with the quality team on first time right and cycle time reporting alongside with Operations team to identify focus areas Ensure appropriate communication and escalation of issues to relevant senior stakeholders Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content Understanding the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team. Responsible for process improvement/simplification, FTE savings, & necessary soft skills certified Identify innovations and trends ensuring NielsenIQ Standardization guidelines Qualifications Strong Written and oral communication Logical thinking and problem solving Min 4+ years exp in People Management Ability to lead and actively participate in team and client meetings Ability to manage priorities and deliver against established timeline Mentor and coach other associates Take ownership and accountability on the activities assigned Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Job Description Take charge and inspire excellence as a Transaction Processing Team Leader, where you will lead and manage daily regulatory reporting and remediation tasks. Drive innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. As a Regulatory Reporting Analyst within the Transaction Processing Team, you will take charge and inspire excellence by leading and managing daily regulatory reporting and remediation tasks. You will promote innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. Job Responsibilities Perform deal reviews within the Service Level Agreement which involves reviewing term sheet versus risk management systems and legal confirmation versus risk management systems Ensure accurate reviews and timely escalation of unissued/unexecuted documents Drive efficiency in the current process and identify incorrect booking practices and educate Middle Office on the impact Build and sustain strong working relationships with internal Lines of Business including Middle Office, Front Office, and internal Counterparts Ensure all issues are investigated and resolved in a timely manner as per Business Standards Prepare weekly MIS and monthly control packs for Senior Management Analyze MI and report trends and spikes Participate in various testing related to system enhancement, project implementation, and new business initiatives Identify control gaps and suggest improvement ideas for better efficiency and effectiveness Required Qualifications, Skills And Capabilities Must exhibit strong partnership abilities ISDA knowledge, Equity Derivatives product knowledge and Equity Derivatives experience Must be able to handle a high level of complexity in product coverage, shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities, and be comfortable dealing with a stressful and fast-paced Trading environment Strong communication skills Needs to be highly numerate with excellent keyboard skills and a high-level of computer literacy Needs to be aware and have an understanding of the large financial risks that can be incurred through operational errors and control risks Bachelor’s degree ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Description The Chief Administrative Office (CAO) is comprised of multiple global functions that support the firm's businesses in 60 countries, including Global Real Estate, Global Supplier Services, Global Business & Document Services, Amenity Services, Corporate Insurance, Global Security, Corporate Aviation and Finance and Business Management. The CAO Controls team’s primary function is to solidify an effective Firm-wide control framework, looking within and across its functions, to identify and remediate control issues with a sense of urgency regardless of the source. CAO Controls team will work in partnership with the Control Managers across CAO to provide a centralized view of all control functions, assisting in immediate, real time problem detection, reporting and escalation by utilizing the firm’s operational risk self‐assessment reporting process & system. The team also support various firm wide control programs and operational risk initiatives. Job Summary As an Associate of Quality Assurance within the Controls team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment. You will identify and escalate issues with a sense of urgency and partner with the business to ensure issues are remediated in a timely manner. You will assist in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation, overseeing the control environment within the Global Supplier Services function. Job Responsibilities Engage with a diverse group of stakeholders to ensure alignment on risk and control priorities and initiatives. In partnership with stakeholders, evaluate and perform an end-to-end analysis of the business risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks. Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Required Qualifications, Capabilities And Skills Bachelor’s degree or equivalent experience required 3+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance. Expertise in quality assurance, risk analysis and assessment, root cause analysis, reporting, and process reviews. Preferred Qualifications, Capabilities And Skills Knowledge of intelligent automation tools such as Tableau, Python, Alteryx, or UI Path. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Coordinator at BairesDev We are seeking an experienced Delivery Coordinator to lead and manage teams while serving multiple clients. This role combines operational excellence with business development, requiring you to cultivate client relationships and oversee project portfolios. What You'll Do: - Monitor and lead a team of Project Managers. - Ensure all teams follow established processes and implement reporting and escalation methodologies. - Ensure effective communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Drive process adherence and foster teamwork among collaborators. What we are looking for: - Experience leading Project Managers. - Experience managing large teams. - IT Industry or consulting experience. - Good level of English. - Must be located in India. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Coordinator at BairesDev We are seeking an experienced Delivery Coordinator to lead and manage teams while serving multiple clients. This role combines operational excellence with business development, requiring you to cultivate client relationships and oversee project portfolios. What You'll Do: - Monitor and lead a team of Project Managers. - Ensure all teams follow established processes and implement reporting and escalation methodologies. - Ensure effective communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Drive process adherence and foster teamwork among collaborators. What we are looking for: - Experience leading Project Managers. - Experience managing large teams. - IT Industry or consulting experience. - Good level of English. - Must be located in India. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Manager at BairesDev We are seeking an experienced Delivery Manager to lead and manage a team of 200+ professionals, including Project Managers, Scrum Masters, and Software Engineers, while serving over 30 US-based clients. This strategic role combines operational excellence with business development, requiring you to cultivate robust client relationships that drive growth opportunities for the company. You'll oversee complex project portfolios while ensuring delivery excellence and team performance. What You'll Do: - Monitor and lead a team of 5-10 Project Managers, each managing approximately 30 team members (totaling 200-300 professionals). - Ensure all teams follow established processes and implement comprehensive reporting and escalation methodologies. - Maintain P&L responsibility for assigned project portfolios. - Ensure effective, professional, and clear communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Present complex problems and solutions to Account Managers who handle client relationships. - Drive process adherence across all Project Managers and foster solid teamwork among collaborators. What we are looking for: - Experience leading 3+ Project Managers. - Proven track record managing teams of 50+ people. - IT Industry or consulting experience. - University degree. - Must be located in India. - Advanced level of English. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Manager at BairesDev We are seeking an experienced Delivery Manager to lead and manage a team of 200+ professionals, including Project Managers, Scrum Masters, and Software Engineers, while serving over 30 US-based clients. This strategic role combines operational excellence with business development, requiring you to cultivate robust client relationships that drive growth opportunities for the company. You'll oversee complex project portfolios while ensuring delivery excellence and team performance. What You'll Do: - Monitor and lead a team of 5-10 Project Managers, each managing approximately 30 team members (totaling 200-300 professionals). - Ensure all teams follow established processes and implement comprehensive reporting and escalation methodologies. - Maintain P&L responsibility for assigned project portfolios. - Ensure effective, professional, and clear communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Present complex problems and solutions to Account Managers who handle client relationships. - Drive process adherence across all Project Managers and foster solid teamwork among collaborators. What we are looking for: - Experience leading 3+ Project Managers. - Proven track record managing teams of 50+ people. - IT Industry or consulting experience. - University degree. - Must be located in India. - Advanced level of English. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: DevOps . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Manager at BairesDev We are seeking an experienced Delivery Manager to lead and manage a team of 200+ professionals, including Project Managers, Scrum Masters, and Software Engineers, while serving over 30 US-based clients. This strategic role combines operational excellence with business development, requiring you to cultivate robust client relationships that drive growth opportunities for the company. You'll oversee complex project portfolios while ensuring delivery excellence and team performance. What You'll Do: - Monitor and lead a team of 5-10 Project Managers, each managing approximately 30 team members (totaling 200-300 professionals). - Ensure all teams follow established processes and implement comprehensive reporting and escalation methodologies. - Maintain P&L responsibility for assigned project portfolios. - Ensure effective, professional, and clear communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Present complex problems and solutions to Account Managers who handle client relationships. - Drive process adherence across all Project Managers and foster solid teamwork among collaborators. What we are looking for: - Experience leading 3+ Project Managers. - Proven track record managing teams of 50+ people. - IT Industry or consulting experience. - University degree. - Must be located in India. - Advanced level of English. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Coordinator at BairesDev We are seeking an experienced Delivery Coordinator to lead and manage teams while serving multiple clients. This role combines operational excellence with business development, requiring you to cultivate client relationships and oversee project portfolios. What You'll Do: - Monitor and lead a team of Project Managers. - Ensure all teams follow established processes and implement reporting and escalation methodologies. - Ensure effective communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Drive process adherence and foster teamwork among collaborators. What we are looking for: - Experience leading Project Managers. - Experience managing large teams. - IT Industry or consulting experience. - Good level of English. - Must be located in India. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

JOB DESCRIPTION: SENIOR CUSTOMER EXPERIENCE MANAGER | ANDAMEN 🏛️ COMPANY DESCRIPTION Andamen is amongst India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels. Our e-commerce platform is our largest channel, and we’re looking for a Head of CX who can support and also drive the hyper growth the channel is achieving (by leading efficient operations and driving revenue) while making every customer feel genuinely seen and valued. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to a global fashion brands and retailers including ASOS, SuperDry, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, Amazon, Myntra. The product categories include apparel, accessories, footwear, leather garments, home furnishings, costume jewellery and hard goods. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, Canada. https://www.andamen.com/about-us 🔷 ROLE DESCRIPTION Lead Andamen’s customer experience vision: designing, executing, and optimising every touchpoint across customer purchase and lifecycle journeys. You’ll own the balance between world-class service , operational efficiency , and revenue-driving retention , embedding our brand ethos (“World-Class, Indian at Heart”) into every interaction. This is a builder role . You’ll inherit a functional base but will be expected to redesign processes, implement new tech, and build a culture where every team member is a brand ambassador . The role reports directly to the Founder and CEO. 🎯 KEY RESPONSIBILITIES CX Strategy & Leadership Define and execute a 2-3 year CX roadmap aligned with brand, retention, and profitability goals. Own NPS, CSAT, First Contact Resolution (FCR) , repeat purchase rate, and CX-driven revenue targets. Champion the voice of the customer at the leadership table, influencing product, marketing, and ops. Operational Excellence Oversee customer support channels (voice, WhatsApp, email, chat, social DMs, in-store escalations). Implement SLA-driven processes for response, resolution, escalation and re-delight. Drive efficiency through process automation, self-service portals, AI/chatbot integration . Team Building & Development Lead, build, mentor and scale a multi-layered CX team (managers, associates, QA specialists). Build a QA and training function to ensure consistent, brand-aligned service delivery. Data & Insights Use CX analytics to identify friction points and revenue opportunities. Implement VOC (Voice of Customer) loops with product and merchandising teams. Present monthly CX performance dashboards with actionable insights. Retention & Loyalty Partner with CRM and marketing teams to reduce churn and increase CLV . Leverage post-purchase touchpoints for upsell/cross-sell opportunities without hurting brand trust. Technology & Tools Own selection, configuration, and ROI of CX platforms (OMS, helpdesk, AI tools). Drive integrations with website, logistics, order management, and payment systems for seamless updates. ✅ KEY QUALIFICATIONS 7-10 years in customer experience/service leadership in premium/luxury retail, e-commerce, or hospitality . Proven track record in establishing and scaling CX functions while driving measurable business outcomes, making CX a growth lever, not just a cost centre . Comfortable building from scratch in a fast-paced environment, hands-on with CX and ecommerce metrics and tools (Gorgias, Zendesk, Shopify, EasyEcom, Return Prime, etc.). Can marry brand and business, strategy and operations, and design world-class standards with Indian market realities . Strong cross-functional abilities: work with tech, marketing, finance, and ops. Empathy-driven leadership with high people management capability. 🚀 WHY JOIN US Opportunity to scale your role to an AVP level in 2-3 years . Competitive salary and PLIs (Performance-Linked Incentives). Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium+ to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. Own the entire function end-to-end, operate with autonomy, speed, and data-led decision-making. We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. We’re building one of India’s most admired bridge-to-luxury brands, where every interaction reflects our ambition and soul. You’ll flourish if you truly desire crafting world-class, Indian-at-heart experiences that inspire loyalty, trust, and pride.

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Coordinator at BairesDev We are seeking an experienced Delivery Coordinator to lead and manage teams while serving multiple clients. This role combines operational excellence with business development, requiring you to cultivate client relationships and oversee project portfolios. What You'll Do: - Monitor and lead a team of Project Managers. - Ensure all teams follow established processes and implement reporting and escalation methodologies. - Ensure effective communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Drive process adherence and foster teamwork among collaborators. What we are looking for: - Experience leading Project Managers. - Experience managing large teams. - IT Industry or consulting experience. - Good level of English. - Must be located in India. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Manager at BairesDev We are seeking an experienced Delivery Manager to lead and manage a team of 200+ professionals, including Project Managers, Scrum Masters, and Software Engineers, while serving over 30 US-based clients. This strategic role combines operational excellence with business development, requiring you to cultivate robust client relationships that drive growth opportunities for the company. You'll oversee complex project portfolios while ensuring delivery excellence and team performance. What You'll Do: - Monitor and lead a team of 5-10 Project Managers, each managing approximately 30 team members (totaling 200-300 professionals). - Ensure all teams follow established processes and implement comprehensive reporting and escalation methodologies. - Maintain P&L responsibility for assigned project portfolios. - Ensure effective, professional, and clear communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Present complex problems and solutions to Account Managers who handle client relationships. - Drive process adherence across all Project Managers and foster solid teamwork among collaborators. What we are looking for: - Experience leading 3+ Project Managers. - Proven track record managing teams of 50+ people. - IT Industry or consulting experience. - University degree. - Must be located in India. - Advanced level of English. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Coordinator at BairesDev We are seeking an experienced Delivery Coordinator to lead and manage teams while serving multiple clients. This role combines operational excellence with business development, requiring you to cultivate client relationships and oversee project portfolios. What You'll Do: - Monitor and lead a team of Project Managers. - Ensure all teams follow established processes and implement reporting and escalation methodologies. - Ensure effective communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Drive process adherence and foster teamwork among collaborators. What we are looking for: - Experience leading Project Managers. - Experience managing large teams. - IT Industry or consulting experience. - Good level of English. - Must be located in India. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Delivery Manager at BairesDev We are seeking an experienced Delivery Manager to lead and manage a team of 200+ professionals, including Project Managers, Scrum Masters, and Software Engineers, while serving over 30 US-based clients. This strategic role combines operational excellence with business development, requiring you to cultivate robust client relationships that drive growth opportunities for the company. You'll oversee complex project portfolios while ensuring delivery excellence and team performance. What You'll Do: - Monitor and lead a team of 5-10 Project Managers, each managing approximately 30 team members (totaling 200-300 professionals). - Ensure all teams follow established processes and implement comprehensive reporting and escalation methodologies. - Maintain P&L responsibility for assigned project portfolios. - Ensure effective, professional, and clear communication between Project Managers and clients. - Compile and escalate important HR topics to the HR Business Partner. - Present complex problems and solutions to Account Managers who handle client relationships. - Drive process adherence across all Project Managers and foster solid teamwork among collaborators. What we are looking for: - Experience leading 3+ Project Managers. - Proven track record managing teams of 50+ people. - IT Industry or consulting experience. - University degree. - Must be located in India. - Advanced level of English. How we do make your work (and your life) easier: - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!

Role: ServiceNow Developer Duration: 12 Month Location: Remote (Bengaluru) Timings: Full Time (As per company timings) Notice Period: within 15 days or immediate joiner Experience: 0-2 years About The Job Required Skills: Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience) Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Basic understanding of Object-oriented programming, Java, REGEX Basic knowledge of the components in a web applications stack. Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience troubleshooting web application Experience in troubleshooting Java Script Code. Excellent communication skills (verbal and written) Desired Skills Familiarity with Eclipse IDE would be good. Previous experience in ITSM Implementation Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable.

Create, design, prepare and deliver legal and/or tax forms and information for use in various media platforms. About the Role: Designs tax and/or legal forms that comply with specifications and established forms guidelines. Develop dimensioned objects, scenarios, functions and scripts. Identify and resolve issues and errors and provide recommendations on enhancements. Test own work. About You: May provide input on improvement of processes and procedures to drive quality and efficiency. Maintains the integrity and completeness of work product. Identifies and resolves problems and initiates escalation of more complex issues. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description We are looking for a Salesforce Level 2 (L2) Support Engineer to provide advanced support for our Salesforce platform. You will act as a key escalation point between the L1 support team and Salesforce admin/development teams. Your responsibilities will include troubleshooting user issues, managing configuration changes, ensuring platform stability, and working closely with cross-functional teams to ensure timely and effective resolution of incidents and service requests. Key Responsibilities Respond to and resolve Salesforce issues escalated by L1 support teams within defined SLAs. Perform root cause analysis and resolve functional or technical issues related to Salesforce Sales Cloud, Service Cloud, or other modules. Manage user roles, profiles, permissions, page layouts, and data access requests. Assist in data management tasks including data imports, exports, and deduplication. Work with development/admin teams to escalate and fix bugs, enhancements, and integrations as needed. Maintain documentation related to support procedures, known issues, and resolution steps. Collaborate with Salesforce Admins and Developers to implement minor configuration changes. Monitor platform health and proactively identify potential issues or performance bottlenecks. Ensure adherence to ITSM processes (e.g., incident, change, and problem management). Provide support during Salesforce updates, releases, and integration changes. Required Skills and Qualifications: 3+ years of hands-on experience supporting Salesforce users or administering Salesforce environments. Strong understanding of Salesforce standard objects, custom objects, workflows, validation rules, and security models. Experience with troubleshooting integrations and APIs (e.g., REST, middleware tools). Familiarity with Salesforce reports, dashboards, and data tools (Data Loader, Workbench). Excellent communication and documentation skills. Ability to work collaboratively across teams and handle high-pressure environments. Salesforce Administrator Certification (ADM-201) preferred. Optional /But Beneficial Experience with ITSM tools (e.g., ServiceNow, Jira). Knowledge of Apex, Lightning Components, or Flow. Familiarity with Agile/Scrum methodologies. Prior experience supporting users in a large-scale Salesforce environment. Qualifications Salesforce service cloud L2 support.

Location Name: Pune - Call Center Job Purpose “This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties And Responsibilities An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Sales: Delivery of business AOP objectives for the assigned geography Responsible for Sales Activities through all the Business Defined Channels. A good team leader to handle the team and Setting Goals. Manage PLOs - recruit, train and motivate the team. Drive Team to achieve sales Targets and conduct regular reviews to ensure business plan is well executed. Ensure process rigor and controllership. Resolve all Customer Escalation & Queries related to Product/Process. Manage the FOS productivity Tracking all the Important Business Matrix on regular basis. Understanding of CRM – Salesforce.com Monitoring Performance & suggest corrective Action for:Key Business MetricPortfolio PerformanceResource ProductivityCompliance, Policies, Guidelines & Processes Required Qualifications And Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

Location Name: Pune - Call Center Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills Required Qualifications And Experience Responsible for sales activities through call-center for Banking / non-banking products Campaign management for call-centre. Data Management & Vendor management. Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS COA management Conceptualize and develop promotional campaigns for all the channels Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity Initiate and lead various process enhancement and system development projects for both the channels Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee – Call Centre teams productivity Compliance, policies, guidelines & processes Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA Understanding of campaign management in Dialer Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements Tracking all important matrix of business on regular basis Initiate request and coordinate with IT & COE for any new requirement related to system enhancement Need to have excellent excel and PowerPoint skills

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What You’ll Do Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations Opportunity identification and management via internal due diligence to create a pipeline of opportunities Own and manage the preparation and sign off of the business case relating to the service Oversee and act as escalation point during service transition period and BAU Organise and manage the governance strong governance across service life cycle Who You Are Strategic thinking IT strategic relationship management Account management/business development IT Service management Financial governance Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's In It For You Broad and strong IT knowledge Technology account management/consultancy experience IT service Management (ITIL) Rigor and reliability in the follow up and implementation of actions Commercial/Financial governance experience Who We Are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.

Company Description: Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity.United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across truly value. Job Description Having quick turnaround and increased test coverage is the need of the hour; hence the increased emphasis on automation testing across projects. Publicis Sapient is looking for automation experts who in addition to the expertise in the tools and techniques also have the knack to understand the business needs, ROI and accordingly create the automation strategy. Assures consistent quality of Software Applications production by developing and enforcing robust Automated Software QE strategy, practices, and processes, providing documentation and managing people. They collaborate the with the project, business and (QE) teams, to develop detailed automated scripts, test frameworks to make the overall system more effective and efficient for our clients. Responsible for the overall quality of the project through effective QE leadership and management to ensure that all deliverables in terms of time, price and quality are met. This individual must have a proven track record of success building, leading, and managing a functional and technical QE team with a strong sense of quality ownership. This is a hands-on job that requires strategic thinking and planning to provide leadership and expertise throughout the entire QA lifecycle, ensuring the success of the team's manual and automation efforts in an agile working environment Able to estimate for low and medium complexity applications and have used at least one of the estimation techniques. Able to handle/oversight a small team ranging from 2 -5 people and can guide them during the complete SDLC cycle starting from test case creation till test closure activities Well-versed with the most of the activities in defect management process, can define/enhance the defect documentation and TAR lifecycle process independently Have expertise to enforce/adhere defect or other processes in the team Preferred (Mostly for people being hired at the Senior Associate Career Stage) Mentored or coached at least one person Can define Automation Test strategy and test plan for low and medium complexity applications taking into account the business needs, ROI etc. Able to maintain and report test coverage matrix • Able to identify device coverage for the application in question. Can devise regression testing approach Job Location: Bangalore, Pune, Mumbai, Gurugram, Noida, Hyderabad, Chennai Qualification: 4-9 years of experience. Experience with QE for distributed, highly scalable systems Good understanding of OOPS concepts and strong programming skills in Java, Groovy, or JavaScript Hands-on experience in working with at least one GUI-based test automation tool for desktop and/or mobile automation. Experience with multiple tools will be added advantage Proficient in writing SQL queries Familiarity with the process of test automation tool selection & test approach Experience in designing and developing automation frameworks and creation of scripts using best industry practices such as Page object model Integrate test suites into the test management system and custom test harness Familiar with the implementation of design patterns, modularization, and user libraries for framework creation Can mentor team as well as has short learning curve for new technology Understands all aspects of Quality Engineering Understanding of SOAP and REST principles Thorough understanding of microservices architecture In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS Hands-on experience working with Postman or similar tool Hands-on experience in parsing complex JSON & XML and data validation using serialization techniques like POJO classes or similar Hands-on experience in performing Request and Response Schema validation, Response codes, and exceptions Good Understanding of BDD, TDD methodologies, and tools like Cucumber, TestNG, Junit, or similar. Experience in defining API E2E testing strategy, designing and developing API automation framework Working experience on building tools Maven / Gradle, Git, etc. Experience in creating test pipeline – CI/CD Possess domain knowledge to identify issues across those domains, understand their impact, and drive resolution [(familiar/expert in domains like retail banking, automobile, insurance, betting, food markets, hotel industry, healthcare) Used /Exposure to automation tool for automating mobile applications Used /Exposure to automation tool for non-functional testing To set up test environment for execution on cloud environments such as Sauce Labs, browser stack Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market Expertise in creating test automation frameworks, implementing and maintaining them on a project Experience in the modern agile practices such as BDD/Cucumber, DevOps Knowledge and experience in service virtualization and tools like CA Lisa Hands-on knowledge of setting up PACT Broker and writing PACT tests is desirable Experience in test management tools like Xray & Zephyr and integration of test framework with these tools Understanding of commonly used software design patterns like Builder, Factory, Singleton and Façade Possess excellent Communication skills (written, verbal both formal & informal) Helps to create a positive, collaborative working environment for the team. Quick grasping and flexibility to adapt to new technologies/processes Ability to multi-task under pressure and work independently with minimal supervision. i.e. Ability to prioritize when under pressure Efficiently makes tough decisions and communicates them effectively. Independently manages operational level client meetings. Develops strong relationships with appropriate client stakeholders. Acts as the primary POC/facilitator for planned (regular) client meetings. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.) Education: Full time Bachelor’s/Master’s engineering degree Additional information: Gender-Neutral Policy 18 paid holidays throughout the year Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being

About This Role Wells Fargo is seeking a Lending Operations Director across India and Philippines In This Role, You Will Manage the activities or operations of multiple Loan Production, Loan Servicing, or Commercial including support operations with focus on financial and budget responsibility Approve and formulate policies, procedures, and methods associated with Lending Operations which directly impact the business line or indirectly affect the entire organization Identify opportunities and recommend strategies for improving operational or financial management, as well as organizational effectiveness Oversee execution of underwriting procedures while maintaining high levels of loan quality with minimum deficiencies and errors Lead multiple Lending Operations teams by making strategic decisions to resolve highly complex issues and meet high risk deliverables Interpret and develop range of policies and procedures within Lending Operations functional area Direct strategic planning discussions for the business line, and provide significant input regarding future direction for associated functional areas Collaborate with and influence all levels of professionals, including experienced leadership Coach, influence, develop, and manage Lending Operations team, including decisions related to performance reviews, terminations, hires, discipline, or salary actions Manage allocation of people and financial resources for Lending Operations Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 8+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Job Expectations: Loan Servicing operations across I&P. The operations supports loan servicing functions across the wholesale portfolio covering bi-lateral loans, loan maintenance, payoffs, leasing operations, invoicing, customer service and collections. This role will lead existing team and build the lending servicing functions in I&P through taking ownership & alignment of existing servicing team, managing & understanding the business priorities, and working closely with the Lending Servicing leadership team to establish and maintain sustained delivery standards, strong controls and enhance functional capabilities. The growth includes scaling up both the headcount and complexity of incoming work up under agreed timelines and consolidating the existing teams to manage a overall span of 350+ Some of the servicing teams are based in Manila and the lead will act the as the overall I&P lead and provide management oversight while there may be site leadership locally. The incumbent in this role is expected to demonstrate significant leadership, be part of the Lending Servicing leadership team, build the required structure, ensure there is robust understanding of process and its complexities, team understand the business being supported, client impact and risk associated with in the process. The individual will be required to maintain strong engagement with multiple functions/stakeholders, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight. Key Responsibilities:  Lead a large Loan Servicing operations team across sites to ensure service delivery is to the required enterprise standards and control standards meets business expectations  Fully understand the lending processes across CB Ops and ensure there is adequate training and knowledge building within the team to support the business.  Drive and motivate the team and establish a culture of high performance, ownership, accountability, transparency, and sustained performance.  Drive the team towards continuous process improvements, identifying opportunities for improving quality and accuracy, improving controls, ideas to eliminate waste and driving effective and efficient operations  Build and foster collaborative relationship with business partners and stakeholders. Ensure there is regular connect with key stakeholders to review performance, priorities and other business initiatives.  Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning, and staff are encouraged to learn and grow. Be an active partner with the Transformation teams to ensure seamless delivery within the portfolio  Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and LoB stakeholders  Demonstrate ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring efficiencies in the process  Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery  Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners. This is a senior role within I&P CB Ops management team to lead the Loan Servicing operations across I&P. The operations supports loan servicing functions across the wholesale portfolio covering bi-lateral loans, loan maintenance, payoffs, leasing operations, invoicing, customer service and collections. This role will lead existing team and build the lending servicing functions in I&P through taking ownership & alignment of existing servicing team, managing & understanding the business priorities, and working closely with the Lending Servicing leadership team to establish and maintain sustained delivery standards, strong controls and enhance functional capabilities. The growth includes scaling up both the headcount and complexity of incoming work up under agreed timelines and consolidating the existing teams to manage a overall span of 350+ Some of the servicing teams are based in Manila and the lead will act the as the overall I&P lead and provide management oversight while there may be site leadership locally. The incumbent in this role is expected to demonstrate significant leadership, be part of the Lending Servicing leadership team, build the required structure, ensure there is robust understanding of process and its complexities, team understand the business being supported, client impact and risk associated with in the process. The individual will be required to maintain strong engagement with multiple functions/stakeholders, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight. Key Responsibilities  Lead a large Loan Servicing operations team across sites to ensure service delivery is to the required enterprise standards and control standards meets business expectations  Fully understand the lending processes across CB Ops and ensure there is adequate training and knowledge building within the team to support the business.  Drive and motivate the team and establish a culture of high performance, ownership, accountability, transparency, and sustained performance.  Drive the team towards continuous process improvements, identifying opportunities for improving quality and accuracy, improving controls, ideas to eliminate waste and driving effective and efficient operations  Build and foster collaborative relationship with business partners and stakeholders. Ensure there is regular connect with key stakeholders to review performance, priorities and other business initiatives.  Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning and staff are encouraged to learn and grow.  Be an active partner with the Transformation teams to ensure seamless delivery within the portfolio  Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and LoB stakeholders  Demonstrate ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring efficiencies in the process  Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery  Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners. Posting End Date 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-462266

About This Role Wells Fargo is seeking a Financial Accounting Associate In This Role, You Will Provide support for financial accounting related matters for lines of business and control functions Review basic activities associated with maintaining ledger accounts, financial statements and regulatory reports Gather financial data for financial and regulatory reports Review data from the general ledger, unit reports and various financial systems to ensure accuracy Receive direction from managers and exercise independent judgment while developing understanding of financial control functions in accordance with the company's internal control policies Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Analytics, Financial Reporting, Accounting Reporting or Risk Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: CA/CMA/CS/CPA/MBA/M.Com Job Expectations: Knowledge and understanding of conversions, system analysis, data mapping, conversion reconcilement, validation and implementations Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions Understand the recorded loans and how they are reported for SEC and Regulatory reporting Knowledge of US GAAP/IFRS and Commercial Lending A solid understanding of the accounting, reporting, and internal control issues facing large, diversified US financial services institutions Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Experience executing a COSO-based Sarbanes-Oxley internal control assessment Track record of successfully partnering with others to drive change Ability to troubleshoot, identify and understand downstream impacts Demonstrated ability to take initiative, drive innovation, credibly challenge and proactively influence risk and control environments Ability to quickly evaluate emerging risks, understand impacts and implement appropriate adjustments to plan Posting End Date: 19 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-480313